Information_Requested_by_Interested_Vendors.pdf
PDF 175 KB Posted
- Attached to
- Telephone Answering Service Federal contract opportunity
- Solicitation number
- WC-133F-15-RQ-0864
About this file
Information Requested by Interested Vendors.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Call_Data_2.pdf | ||
| Call_Data.pdf | ||
| Statement_of_Work_(for_RFQ).pdf | ||
| WC-133F-15-RQ-0864_(telephone_answering_service_for_SERO).pdf |
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Text version
Information Requested by Interested Vendors:
Requested Information: Detail by month the approximate number of calls the answering service has handled in the past.
Response: See “Call Data” attachments.
Requested Information: Average distribution of calls over the time of day.
Response: See “Call Data” attachments.
Requested Information: The date and time of each entry.
Response: This information was not available.
Requested Information: Historical data of the number of calls (inbound and outbound) per month, average call length, and number of landing notifications logged each month over the last year.
Response: See “Call Data” attachments. No outbound call data is available. The average call length is between two (2) and three (3) minutes.
Requested Information: Disclose if the current contract includes the on-line call recording capabilities.
Response: Yes.
Requested Information: Call data from 2014 that indicates the date, time and call duration for each call.
Response: See “Call Data” attachments. Date and time information is was not available.
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