Water Treatment PWS Mtn Home.pdf

Mountain Home Air Force Base Performance Work Statement (PWS)

Operation and Maintenance of

Snake River Pump Station, Main Transmission Line and Drinking Water Treatment Facility

16 Apr 2026

Table of Contents

Title Page

1.0 Description of Services 6

1.1 General requirements 6

1.1.1 Standards 6

1.2. Operations 6

1.2.1 Responsible Charge Operator 7

1.2.1.1 Operators 7

1.2.2 Residuals Management 7

1.2.2.1 Waste Streams Management 7

1.2.3 Sampling and Analysis 8

1.2.4 Sanitary Surveys 9

1.2.5 Operators Log 9

1.2.6 Deliverables 9

1.2.6.1 Operations Plan 9

1.2.6.2 Operations Report 9

1.2.6.3 Maintenance Report 9

1.2.6.4 DEQ Reports 9

1.2.6.5 Emergency Response Plan 10

1.2.6.6 Preventative Maintenance and Inspection Plan 10

1.2.6.7 Transition Plan 10

1.2.6.8 Quality Control Plan 10

1.3 Maintenance 11

1.3.1 Corrective Maintenance 11

1.3.2. Electrical Maintenance 11

1.3.2.1 Cathodic Protection Maintenance 11

1.3.2.2 Emergency Standby Generator 11

1.3.2.3 Electronic Security Systems 12

1.3.3 Supervisory Contral and Data Acquisition 12

1.3.4 Heating Ventilation and Air Conditioning 12

1.3.5 Plumbing 12

1.3.6 Fire Alarms 12

1.3.7 Communications 13

1.3.8 Building Maintenance 13

1.3.9 Grounds Maintenance, Refuse Collection Custodial 13

1.4 Over and Above 14

1.4.1 Chemicals, Filter Media, Fuels and Lubricants 14

2.0 Service Summary 15

2.1 General 15

2.2 Performance Evaluation 15

2.3 Government Quality Assurance 16

2.3.1 Inspect 16

2.3.2 Evaluate 17

2.3.3 Defective Performance 17

2.4 Performance Assessment 17

2.4.1 Periodic Surveillance. 17

2.4.2 Customer Complaints 17

2.4.3 Review of Audits 18

2.4.4 100% Inspection 18

2.5 Quarterly Progress Mtg 18

2.5.1 Minutes 18

2.6 Contracting Officer Representative 18

2.6.1 Acquisition 18

3.0 Government Furnished Property 19

3.1 Utilities 19

4.0 General Information 19

4.1 Quality Control 19

4.2 Design Documents 19

4.3 Hours of Operation 19

4.4 Recognized Holidays 19

4.5 Contractor Personnel Appearance 20

4.5.1 Uniforms 20

4.6 Contractor Vehicles 20

4.7 Crisis Performance 20

5.0 Security Requirements 21

5.1 General 21

5.1.1 Notification of Government Security Activity 21

5.1.2 Security Agreement 21

5.2 Listing of Employees. 21

5.2.1Contradtor Removal 22

5.2.1.2 Contractor Integration. 22

5.2.2 Security Support Provided by AF 22

5.3. Off-Installation Security. 21

5.4. Pass and Identification Items. 21

5.5. Base Access. 22

5.6 Retrieving Identification Items. 23

5.7 Security Clearance/Background Check. 22

5.8 Controlled/Restricted Areas. 23

5.9 Controlled Unclassified Information. 23

5.10 Foreign Disclosure. 24

5.11 Operations Security (OPSEC). 24

5.12 Antiterrorism (AT). 24

5.13 Reporting Requirements. 25

5.14 Physical Security. 25

5.14.1 Key Control/Access Badge Control. 25

5.15 Traffic Laws 26

5.16 Weapons, Firearms, and Ammunition. 26

5.17 Domestic Violence/Lautenberg Amendment. 26

6.0 Environmental Controls 26

6.1 Hazardous Material Inventory and Safety Data Sheets 26

6.2 Material Storage and Use 27

6.3 Notification of Environmental Spills 27

6.4 Waste. 28

Appendices

Appendix A 28 Appendix B 30 Appendix C 36

Tables

Table 1 Contractors Required Finished Water Analysis Schedule 8

Table 2 Estimated Chemical Usage 34

Table 3 Treatment Plant Buildings 34

Table 4 Required Reports 35

1.0 DESCRIPTION OF SERVICES

1.1 GENERAL REQUIREMENTS. The contractor shall provide all

management, tools, supplies, equipment and qualified personnel necessary to operate, maintain, and repair the installation’s CJ Strike Reservoir raw water pump station, transmission pipeline, and Class III water treatment plant (WTP), at Mountain Home Air Force Base in accordance with (IAW) Federal, State and local regulations, industry standards, manufacturer’s recommendations, and commercial practices.

1.1.1 STANDARDS. The contractor shall ensure that water quality and quantity meet or exceeds the appropriate Environmental Protection Agency (EPA) Clean Water Act (CWA), and Safe Drinking Water Act (SDWA) regulations in conjunction with Idaho Administrative Procedure Act (IDAPA) 58.01.08 Idaho Rules for Public Drinking Water Systems and, any local regulations and standards.

Utilization of industry standards include but may not be limited to American Water Works Association (AWWA), and American National Standards Institute (ANSI) standards.

1.2 OPERATIONS. The contractor shall be responsible for the operation of all systems and equipment listed in Appendix A 24 hours per day, 7 days per week as required. The drinking water treatment facility shall be physically manned 24 hours per day by a minimum of two operators/shift. The responsible charge operator or alternate shall be on call to respond to treatment plant emergencies, malfunctioning systems, or other equipment during their off-shift hours. The contractor shall monitor the operation of the raw water pump station via the facilities Supervisory Control and Data Acquisition (SCADA) programs 24 hours per day 7 days per week. Periodic in person checks of the raw water pump station shall occur at least once daily. The contractor shall coordinate with government water systems operators as necessary to establish and maintain setpoints for pump operation to maintain proper storage tank levels and pressures within the distribution system. Upon notification of an alarm the contractor shall have a licensed operator available to respond to locations of emergencies involving system or component malfunctions. Response times for all alarms, emergencies or malfunctions shall not be more than 30 minutes. During SCADA system downtime the contractor shall where possible, manually operate all systems necessary to maintain production of finished drinking water. Finished drinking water shall continue meeting all drinking water standards required for distribution during SCADA downtime. If standards or limits are exceeded during SCADA downtime the contractor shall take all necessary steps to notify base personnel and follow SOP’s to bring finished drinking water back to within the required parameters. Other determinants affecting cessation of treatment and pumping may include but are not limited to bacteriological exceedances, chemical dosing issues or mechanical malfunctions. See paragraph 1.2.6.5 for Emergency Response plan requirements.

1.2.1 RESPONSIBLE CHARGE OPERATOR. The contractor shall assign an appropriately licensed operator the duties of Responsible Charge Operator (RCO) within 10 business days of contract award. The designation shall be made in writing to the Contracting Officer (CO). The RCO is to oversee all day-to-day operations and maintenance of the treatment plant, pump station and transmission line and make all decisions regarding issues of water quantity and water quality.

The contractor shall also assign in writing to the CO, a properly licensed alternate RCO to conduct the duties of the RCO in his or her absence. In the RCO’s absence, the alternate RCO shall have the same decision-making authority. The RCO, or alternate in the absence of the RCO, shall be available to meet with government officials within 30 minutes of a request during normal business hours M-F 0730 - 1630.

1.2.1.1 OPERATORS. All operators shall be licensed IAW State of Idaho Drinking Water and Wastewater Professionals Licensing Act. IDAPA Title 54 chapter 24. The contractor shall display operator certificates in a space visible to the public.

1.2.2 RESIDUALS MANAGEMENT. The contractor shall be responsible for properly operating and maintaining the residuals handling systems. The contractor shall locate a minimum of two permitted landfills who agree to accept residuals resulting from the operation of various dewatering equipment, filtration systems and or screens collecting debris, filter waste, sludge and solids. Responsibility for any required solids sampling and testing shall be the sole responsibility of the contractor. Copies of letters of agreement (LOA) from permitted disposal sites shall be provided to the CO and Contracting Officer Representative (COR).

1.2.2.1 WASTEWATER STREAMS MANAGEMENT. The contractor shall take the necessary steps to inactivate any live algae residing in waste streams prior to discharging them to the sanitary sewer. The contractor shall notify CEIE environmental 208-828-1761staff of all discharges from the drying beds or other waste streams to the sanitary sewer to enable mitigation procedures necessary to disable active algae should inactivation efforts at the Water Treatment plant fail.

1.2.3 SAMPLING AND ANALYSIS. The contractor shall be responsible for collecting and analyzing both regulatory and treatment process control water samples as they pertain to the operation of the Water Treatment Plant and other facilities within the purview of this PWS, see Table 1. The contractor shall be responsible for the data collection, analysis of data, and supervision of any continuous monitoring devices. All lab equipment or analyzers utilized for regulatory analysis and requiring periodic calibration shall be the responsibility of the contractor. The contractor may utilize the services of a contract laboratory for the purpose of complying with the analysis of regulatory samples. All laboratories chosen for said services shall be certified for drinking water analysis in the State of Idaho or other states as approved by the Idaho Department Of Environmental Quality (DEQ) and written permission of the CO. Copies of laboratory certifications specific for the water analysis being conducted shall be kept on file at the WTP and, ready for review upon request. Samples and analysis shall be in accordance with (IAW) current drinking water rules and regulations as set forth by the State of Idaho Department of Environmental Quality (DEQ) and United States Environmental Protection Agency (USEPA).

Table 1 Contractors Required Finished Water Analysis Schedule Analyte Daily Weekly Monthly Annual Chlorine Continuous * Turbidity Continuous * pH Continuous ** Temperature Continuous** Fluoride 1x ** Virus Inactivation Ratio (IR)

1x

*When continuous monitoring fails 4x daily via benchtop lab analysis

** When continuous monitoring fails 1x daily via benchtop lab analysis

1.2.4 SANITARY SURVEYS. The contractor shall be responsible for participating in and cooperating in all Sanitary Surveys conducted by the State of Idaho DEQ. Sanitary Surveys pertain to all facilities within the contractor’s responsibility as defined within this PWS.

1.2.5 OPERATORS LOG. The contractor shall maintain a written log highlighting operations for each shift i.e., changes made to chemical dosage, problems encountered during each shift, corrective actions, work requests made to Civil Engineering etc. Include other events important to advise follow on shift workers. The Operators Log shall always be available for review by the COR or

CO.

1.2.6 DELIVERABLES

1.2.6.1 OPERATIONS PLAN. Within 60 days of contract award the contractor shall submit a Standard Operating Plan (SOP) to the CO and COR detailing daily operations procedures, and standard operating procedures for the various treatment processes to assist operators in their daily duties and, to maintain consistency and quality in operations for all facilities within the contractor’s responsibility. A review and updates to the plan shall be made semiannually or more frequently as necessary. The plan shall be available for review by the COR or CO upon request.

1.2.6.2 OPERATIONS REPORT. The contractor shall provide a monthly operations report detailing raw water pumped, finished water produced, and waste streams water recycled. The report shall also include raw water quality, (temperature, turbidity and pH data) finished water quality data chlorine residuals fluoride residuals IR data and flow data. The contractor shall provide the COR pictures of the flow meter reading at the raw water pump station 3 times per year, 15 March, 15 July, and 15 Sept. and sent not later than 3 business days following the day of the picture. The report shall detail any resulting operational changes made intended to maintain or improve finished water quality and quantity.

1.2.6.3 MAINTNENCE REPORT. A maintenance report shall highlight maintenance activities, systems out of service, projected system downtimes and return to service, challenges in obtaining parts or supplies needed to make vital repairs. Reports due to COR not later than the second Wednesday of each month.

1.2.6.4 DEQ REPORTS. The contractor shall be responsible for furnishing the monthly turbidity and disinfection reports detailing results for the prior month.

Reports are due to the Department of Environmental Quality (DEQ) and the COR not later than the 10th of each month.

1.2.6.5 EMERGENCY RESPONSE PLAN. The contractor shall develop an emergency response plan covering all aspects of operation and maintenance of facilities. The plan shall include procedures to handle chemical spills, equipment malfunctions, water quality and quantity issues, procedures to identify and respond to Harmful Algal Blooms (HAB’s) in the source water, bacteriological test results prompting boil water orders, procedures to notify base officials, procedures to mitigate effects on treatment processes, and action levels to begin facility closures and transition to groundwater sources. The plan shall also include pump station failures, transmission line failures, wildfire contingencies, structure fire response procedures, security breaches and weather-related emergencies requiring elevated operations tempo or reductions in tempo. The plan due date is no later than 30 calendar days following award. Review annually and report changes by contract option renewal date.

1.2.6.6 PREVENTATIVE MAINTENANCE AND INSPECTION (PMI). The

contractor shall develop a PMI plan and submit it to the CO and COR for approval within 30 days of award. The plan shall identify each piece of equipment utilized in the treatment of drinking water within the facilities under the purview of this PWS. The plan shall include the equipment or systems maintenance timeframes, a description of the scheduled maintenance and a brief description of the procedure for maintaining each piece.

1.2.6.7 TRANSITION PLAN. The contractor shall create a transition plan explaining how the contractor will transition from incumbent contractor operations to a new contract operator. The plan shall include all types of contractor purchased equipment, supplies, and chemicals to be transferred directly, or be sold. The contractor shall include within the plan methods to hire new or retain licensed operators.

1.2.6.8 QUALITY CONTROL PLAN. The contractor shall provide the government with a contractor Quality Control Plan (QCP) describing the methods and timeframes for conducting quality checks on all aspects of operations, maintenance, and laboratory functions. The QCP must describe the overall quality approach and quality control inspection system tasks to identify and prevent defective services from occurring or recurring. At a minimum, the Contractor shall develop quality control procedures that address the areas identified in the Services Summary and an internal inspection/surveillance system. Maintain all quality control records for the duration of the contract and make them available to the CO and COR within two (2) operating hours of request. Records must document all inspections and corrective or preventive actions taken. The methods to be used for identifying and preventing defects in the quality of services performed. Provide current quality control inspector(s) contact information to the CO and COR. The QCP should be reviewed at least annually or at any time when changes to operations, maintenance and laboratory methods dictate a corresponding change to the plan. The initial QCP is due not later than 30 days following award.

1.3 MAINTENANCE. The contractor shall be responsible for maintaining all water treatment equipment and systems within the confines of the WTP compound and other facilities within the purview of this PWS to include but not limited to the items listed in Appendix A.

1.3.1. CORRECTIVE MAINTENANCE. The contractor shall be responsible for inspections, corrective maintenance, (repairs, replacements and adjustments) necessary to ensure optimal functionality of systems and equipment. See section

1.4 Over and Above for procedures regarding major equipment repair and replacement.

1.3.2 ELECTRICAL MAINTENANCE. The contractor shall request, through the CE NexGen work task request program, all electrical maintenance excepting replacement of overhead light bulbs where the fixtures are in excess of 10 feet from the floor, troubleshooting and repairs shall be scheduled to utilize the services of a CE electrician to conduct routine, urgent and emergency repairs. The government shall institute an electrical PMI program for routine preventative maintenance.

1.3.2.1 CATHODIC PROTECTION SYSTEM MAINTENANCE. The

government shall maintain all cathodic protection systems within the treatment plant and pump station compounds.

1.3.2.2 EMERGENCY STANDBY GENERATOR. The government shall

maintain the emergency standby generator. The government shall have personnel available to respond within 30 minutes in the event the generator and or automatic transfer switch fails to automatically power the facility at the commencement of a power outage. The government shall incorporate the facilities generators into their preventative maintenance program to always ensure fully operational generators and Auto Transfer Switches (ATS’S).

1.3.2.3 ELECTRONIC SECURITY SYSTEMS. Installed security systems include Electronic Security System (ESS), Physical Access Control System (PACS), Intrusion Detection System (IDS), and Network Video Recorder (NVR).

These and other related appurtenances shall be the responsibility of the government to maintain at both the treatment plant and CJ Strike pump station.

1.3.3 SUPERVISORY CONTROL AND DATA ACQUISITION (SCADA).

The government shall provide SCADA systems and be responsible for maintenance and repair of SCADA systems i.e. computers, monitors, keyboards, peripherals, cables, PLC’s, backup batteries (UPS), radios’ antennas and other miscellaneous components necessary to maintain continuous 24 hr. uninterrupted service of the WTP, raw water pump station and other related components within the purview of this PWS. The contractor is prohibited from connecting any contractor owned computers or other devices to any government network.

1.3.4 HEATING VENTILATION AND AIR CONDITIONING (HVAC). The

contractor shall request through the CE NexGen work task request program all HVAC repair work. The government shall be responsible for the continuous operation and maintenance of all HVAC systems within the confines of the WTP facility, raw water pump station and other facilities within the purview of this

PWS.

1.3.5 PLUMBING. The government shall be responsible for the maintenance and repair of underground water mains, potable supply lines, plumbing fixtures, water heaters, water fountains, shower controls and drains, drain lines, storm drain lines, sewer drain lines, sewer mains, fire sprinkler system plumbing, eyewash plumbing, laboratory plumbing and other interior potable water plumbing. The government shall be responsible for the testing of all testable backflow devices. The contractor shall be responsible for all plumbing associated with water treatment equipment, i.e. pumps and piping leading to and from equipment such as raw water storage tanks, rapid mixing tanks, flocculator tanks, Dissolved Air Flotation (DAF) tanks, filters, clear water tanks, drying beds etc. Chemical feed piping/tubing shall be the responsibility of the contractor to operate, maintain and repair.

1.3.6 FIRE ALARM SYSTEMS. The government shall be responsible for testing and maintenance of all fire alarm panels, beacons, annunciators, pull stations, smoke and heat detectors and any other sensors or components necessary to maintain a fully functioning fire alarm system for all facilities within the purview of this PWS. Fire extinguishers located within each structure shall be the responsibility of the contractor to inspect, maintain and replace when required.

1.3.7 COMMUNICATIONS. The government shall provide telecommunications maintenance and testing services on the government provided computer, peripherals, and telephone wiring/cabling. Additionally, all government furnished computers, printers and telephones for all facilities within the purview of this PWS. The contractor shall be responsible for all contractor provided communications i.e. radios, cell phones, satellite phones and computer and printer equipment. Two-way radios and walkie talkies must comply with Communications Squadron requirements for utilization of specific frequencies to avoid interference with other critical communications systems.

1.3.8 BUILDING MAINTENANCE. The government shall be responsible for the maintenance of the buildings. Some maintenance examples include floors, doors, door framing, windows, window framing, latches, locks, ceiling tiles and suspension structure, concrete, safety railings, stairs, steps, asphalt roads and parking, roofing, building trim, gutter systems, and other cosmetic or functional structural components. Interior maintenance such as janitorial type services and painting to ensure offices, laboratory, restrooms, and operational areas are maintained to present a neat and professional appearance shall be the responsibility of the contractor. Janitorial and office supplies shall be purchased through an Ability One supplier. Any additional required safety signage not originally required as part of the design build contract shall be the responsibility of the contractor. Hazardous chemical lockers, containment systems, and fire storage cabinets not provided as part of design build contract shall be the responsibility of the contractor. The contractor shall be responsible for the maintenance of tankage, valves and valve components.

1.3.9 GROUNDS MAINTENANCE, REFUSE AND CUSTODIAL

SERVICES. The government shall provide a dumpster in the plant compound for disposal of municipal solid waste (office and shop trash). Janitorial services shall be provided by the contractor. The contractor shall perform grounds maintenance to maintain a professional appearance at all facilities within the water treatment plant compound and snake river pump station compound. Snow removal shall be the responsibility of the contractor within the snake river pump station compound and the treatment plant compound. The government will plow snow up to the gates. Weed control within xeriscaped areas shall be the responsibility of the contractor inside the treatment plant and snake river pump station compounds. The contractor shall not use herbicides for vegetation control. Weed control, to include tumbleweeds on the exterior of boundary fences, shall be the responsibility of the government.

1.3.9.1 PEST CONTROL. The Government will provide pest control services.

The Contractor shall contact the COR to schedule service.

1.4 OVER AND ABOVE. The contractor may request reimbursement for parts, components and maintenance services to perform corrective maintenance, to include corrective maintenance by replacement. Excluded from over and above costs are, sludge removal equipment, janitorial, oils, greases, fuels, tools, operations chemicals, or other items or equipment necessary to complete preventive maintenance tasks. The contractor shall submit 3 vendor quotes per request. After a review of the 3 quotes by the COR and CO and a determination is made the request will exceed $1000, the government will proceed to allow the use of the over and above CLIN. See Appendix C for an appropriate request form.

When any items, components, parts or services are less than $1000 the contractor shall bear the burden of cost. Services may include the rental of a crane, equipment trailer, hoist equipment, other specialized equipment necessary to remove pumps, filter vessels, tanks within the interior of the plant, portions of the transmission line, raw water pump motors, pump components or other items such as valves requiring the assistance of a crane. The government may provide crane services at its discretion based on equipment and operator availability. Other services may include that of an Association of Diving Contractors International (ADCI) certified dive team necessary to clean and maintain storage tanks, conduct repairs or service on the raw water intake structure. All dive work shall be in accordance with industry and OSHA standards. Additionally, pipeline inspection services, exterior storage tank painting services, cathodic protection maintenance services are other examples. Components of systems may include but are not limited to operations IT equipment, SCADA components, pumps, analyzers, mixers, drives, motors, valves, gearboxes, etc. Only contractor labor earned outside of regular business hours, or subcontractor labor may be included as part of the total over and above cost submitted for review and approval by the CO.

Government owned laboratory equipment requiring service, calibration, parts or replacement is also subject to the over and above process described herein.

1.4.1 CHEMICALS, FILTER MEDIA, FUELS, LUBRICANTS. The

contractor shall be responsible for the acquisition, purchase, proper storage, proper usage, dosage and replenishment of chemicals, filter media, fuels and lubricants used for maintenance and operations. Brands and specifications for the aforementioned items shall be in accordance with manufacturers’ recommendations. The contractor shall notify the environmental flight CEIE and

COR to propose the use of any new chemical prior to purchase. See table 2 for estimated chemical usage.

2.0 SERVICE SUMMARY.

2.1 GENERAL. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this PWS will be monitored.

2.2 PERFORMANCE EVALUATION. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs). The Contracting Officer shall take appropriate measures according to inspection of services clause in the contract. Corrective Action Reports may categorize nonconformance as minor, major or critical IAW the following definitions: “Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. “Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. “Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

PERFORMANCE

OBJECTIVE

PWS

PARAGRA

PH

PERFORMANCE

THRESHOLD

RATING

CRITERIA

Operate 24 hours/day, meet 30 min emergency response times.

1.2

100% of the time

Satisfactory = 1 defect/ mo.

Unsatisfactory = > 1 defect/mo.

Operations Plan -develop and follow plan to maintain operational consistency, meet water quality and quantity standards/regulations

1.2.5

Satisfactory = 1 defect/ mo.

Unsatisfactory = > 1 defect/mo.

PMI Maintenance Plan- Develop and adhere to the plan

1.3.1

100% of plan items completed on time

Satisfactory = 2 defect/ mo.

Unsatisfactory = > 2 defects/mo.

Corrective Maintenance 1.3.1.1 Contractor required repairs made on time 100%/mo.

Satisfactory = 2 defect/ mo.

Unsatisfactory = > 2 defects/mo.

Sampling, Testing and Reports- Ensure sampling and testing are on time, accurate and meet regs. Provide reports to regulators and base officials on time

1.2.7

1 defect/reporting period

Satisfactory = 0 defects/ mo.

Unsatisfactory = > 0 defects/mo.

Meet Safety and Security requirements

5.0, 6.0

Satisfactory = 0 defects/ mo.

Unsatisfactory = > 0 defects/mo.

2.3 GOVERNMENT QUALITY ASSURANCE.

2.3.1 INSPECT. The government shall inspect and evaluate the contractors’ performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the Contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then becomes the official Air Force record of the Contractor’s performance.

Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions.

Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

2.3.2 EVALUATE. The government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP).

The government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

2.3.3 DEFECTIVE PERFORMANCE. When an observation indicates defective performance, the COR will require the Contract Manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contactor. The Contractor shall respond to the CARIAW instructions provided and in the CAR.

2.4 PERFORMANCE ASSESSMENT.

2.4.1 PERIODIC SURVEILLANCE. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s services. Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.4.2 CUSTOMER COMPLAINTS. The COR will receive and investigate all complaints. The COR will be responsible for validating customer complaints. The CO shall make final determination of the validity of PWS –Water Treatment Plant (WTP) Services customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be corrected within 2 hours of notification. CO will validate corrective action.

2.4.3 REVIEW OF AUDITS. COR reviews results of the Contractor’s accepted quality management system audits and related quality metrics.

2.4.4 100 PERCENT INSPECTION. This method requires the COR to do 100 percent inspection on all task performed. Appropriate for tasks that occur infrequently. Usually only deals with Safety and/or Security, unless mandated by an Air Force Instruction (AFI) or industry standard.

2.5 PROGRESS MEETINGS. The CO, Program Manager (PM), Functional Services Manager (FMS), COR, other government personnel as appropriate, and the Contractor shall meet upon request of the COR or CO to discuss the Contractor’s performance.

The following issues, at a minimum, shall be discussed:

- Opportunities to improve the contract,

- Any modifications required of the contract,

- Unsatisfactory inspections,

- Valid customer complaints against each performance objective observed, and

- Steps taken by the Contractor to prevent occurrences in the future.

The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.5.1 MINUTES. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor will provide a written notification within 10 working days to the CO identifying areas of non-concurrence for resolution.

2.6 CONTRACTING OFFICER REPRESENTATIVE (COR). CORs are

representatives of the CO and will participate in the administration of this contract.

After award of the contract, the Contractor will be provided a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized toobligate the government to change any of the terms and conditions of the contract/task order or

2.6.1 ACQUISITION/ Multi-Functional Team Meetings. The Contractor’s Manager with the CO, Contract Administrator (CA), COR, and other government personnel constitute an acquisition team and shall meet as necessary or when directed by the CO. The Acquisition Team will establish how often meetings are needed based on contract complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi- Functional Team (MFT) and may meet as determined by the MFT. The Contractor may request a meeting with the CO when the Contractor believes such a meeting is necessary. If the CO or CA deems necessary, written minutes of any such meetings shall be recorded by the CA in the contract file and signed by the PM and the CO or ca. If the Contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

3.0 GOVERNMENT FURNISHED EQUIPMENT. The government shall

comprise a list of government furnished equipment (GFE). The list shall include both fixed and mobile equipment, tools, mobile pumps, hoses, spare parts, laboratory equipment, glassware, and administrative equipment i.e. desks, chairs, computers, printers, and storage lockers. The list shall be reviewed within 10 days of award and annually thereafter and signed by both the COR and onsite contract manager/operator.

3.1 UTILITIES. The government shall provide all standard utilities, electricity, water sewer and telephone service. Radio communications devices shall be the responsibility of the contractor to purchase, operate and maintain. See paragraph 1.3.7.

4.0 GENERAL INFORMATION.

4.1 QUALITY CONTROL. In compliance with the applicable contract clauses, “Inspection of Services (Fixed Price and Cost-Reimbursement),” or (a) Commercial Terms and Conditions Inspection/Acceptance, develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices.

4.2 DESIGN DOCUMENTS. The water treatment plant design documents are available upon request.

4.3 HOURS OF OPERATION. Normal installation hours of operation are M-F 0700- 1600. The contractor shall be responsible to man the facility during these hours and be available to base personnel, state regulators and federal regulators.

4.4 RECOGNIZED HOLIDAYS. The Contractor is required to perform services on holidays. Recognized Federal holidays can be found at the OPM.gov website, the current website address is https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview. Below is a list of the currently recognized https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview federal holidays. This PWS will not be updated if there should be any federal holidays added in the course of this contract. It is the Contractors responsibility to monitor the OPM.gov website provided above regarding any additional holidays that may be added or removed.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

Juneteenth National Independence Day

4.5 CONTRACTOR PERSONNEL APPEARANCE. Contractor’s personnel

shall present a neat appearance and easily recognized and/or identified. Contractor shall wear distinctive clothing bearing the name of the company and employee name.

4.5.1 UNIFORMS. Within 30 days of contract start the contractor shall provide personnel with contractor identifying clothing with company name and logo.

4.6 CONTRACTOR VEHICLES. All contractor company vehicles utilized for tasks associated with this requirement shall have the company name clearly displayed on both sides of the vehicle.

4.7 CRISIS PERFORMANCE. Performance of Services during a Crisis Declared by the National Command Authority or Overseas Combatant Commander. In accordance with the Continuation of Essential Contractor Services, the Government has determined that the water treatment plant operation and maintenance requirement are essential contractor services in support of a mission-essential function that must continue during crisis situations. (i.e.; crises declared by the President or Secretary of Defense, contingencies, emergencies, storm events, and/or periods of increased force protection) in accordance with, Continuation of Essential Contractor Services and Notice of Continuation of Essential Contractor Services.

5.0 SECURITY REQUIREMENTS.

5.1 GENERAL. Contractor personnel employed under this contract shall meet the requirements of all security requirements addressed in this PWS. The 366th FW Information Protection (IP) office will provide oversight as the Servicing Security Activity (SSA). Sponsoring Air Force organization will ensure Integrated Visitor Groups complete all necessary security training, i.e. Information, Physical Security and Anti-Terrorism. The contractor shall ensure requirements for obtaining Contractor personnel security clearances/background checks, protecting Government property, safeguarding protected information/materials, and shielding Government AISs and non-automated information systems are met. The Contractor shall also perform in accordance with the Compliance with National Industrial Security Program Operating Manual (NISPOM).

NOTE: Not all security requirements will apply to every contract. Please reference contract agreement to determine appropriate requirements.

5.1.1 NOTIFICATION OF GOVERNMENT SECURITY ACTIVITY. Upon

performance on the military installation, the contractor will notify the SSA and/or host unit security assistant (USA) 30 days prior to contractor operations. In the event the contract starts within 30 days, the contractor will need to notify the SSA within 72 hours of contract start. The contractor shall furnish the SSA/host USA at the performance location all required information (identifying information for personnel working the contract, contract information, etc.).

5.1.2.SECURITY AGREEMENT. If deemed a long-term contract the contractor and sub-contractors shall enter into a security agreement with host base SSA, by reviewing and signing the local security procedures documentation. This agreement shall outline how the contractor integrates security requirements for contract operations with the AF to ensure effective and economical operation on the installation.

5.2 LISTING OF EMPLOYEES. The contractor shall maintain a listing of all employees performing work under this contract. The list shall be validated and signed by the Contracting Officer Representative (COR), and provided to the Contracting Officer (CO), SSA and host unit supervision. The contractor shall update the list when employees move positions, are replaced, or upon request. The Contract Manager (CM) will also provide visit notification identifying all integrated personnel regardless of clearance level. The list shall include the employees’ Names, Location of Performance, and Security Clearance.

5.2.1 CONTRACTOR REMOVAL. The CO may direct the removal of a

contractor employee from this contract for reasons of security or misconduct. All contractor personnel are subject to Security Forces jurisdiction and the authority of the installation commander while on USAF installations.

5.2.1.2 CONTRACTOR INTEGRATION. Contractor personnel will be

integrated into individual host unit organizations as applicable to their respective functional position. The contractor will adhere to all wing and squadron level security policies and directives. Respective unit security assistants shall provide security administration, to include training and badging.

5.2.2 SECURITY SUPPORT PROVIDED BY AF. Security support is provided by the AF to the contractor, including use of base destruction facilities, reproduction facilities, security badges, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms and conducting inspections.

5.3. OFF-INSTALLATION SECURITY. In the event temporary work is required at locations other than Mountain Home Air Force Base (MHAFB), the contractor will ensure applicable security measures and processes are established with the governing SSA or government agency. Performance intended to exceed 90 days will require revision of the contract.

5.4. PASS AND IDENTIFICATION ITEMS. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Base identification badges will be furnished by the SSA and/or host USA for each contractor employee upon presentation of evidence of assignment.

Other required badges will be furnished by the Government as necessary to complete task requirements.

5.5. BASE ACCESS. The Contractor shall provide a completed 366 SFS Form 30 for each employee requiring installation access to the Contracting Representative within five (5) business days following contract award. After approval, the Contracting Representative shall notify the Contractor, who will notify their employees that they can obtain their installation access ID at the MHAFB Visitor’s Center.

5.5.1. The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Action (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding For Official Use Only (FOUO) material.

5.5.2. Contractor personnel shall report to an appropriate authority any information or circumstances which they are aware of and may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

5.5.3 The Contractor shall be responsible for safeguarding all Government property. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

5.6 RETRIEVING IDENTIFICATION ITEMS. The Contractor shall retrieve all identification items from employees who depart for any reason before the contract expires, e.g. terminated for cause, retirement, etc.

5.7 SECURITY CLEARANCE/BACKGROUND CHECK. When applicable

all personnel performing on this PWS will have a security clearance/background check equivalent to the requirements listed in the contract. Personnel will complete the appropriate documentation (SF-85, Questionnaire for Non-Sensitive Positions or SF-86, Questionnaire for National Security Positions) through National Background Investigation Services (NBIS) website. Documentation of a completed/adjudicated application is required prior to issuance of a Common Access Card (CAC).

5.8 CONTROLLED/RESTRICTED AREAS. The Contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. When applicable an AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued.

5.9 CONTROLLED UNCLASSIFIED INFORMATION. The contractor shall comply with DoDI 5200.48_DAFI16-1403, Controlled Unclassified Information, for identification, protection, and training requirements of CUI. The contractor shall be responsible for training their personnel and accomplishment of the out-processing procedures identified in DoDI 5200.48_DAFI16-1403. The contractor shall comply with DoDM 5400.07_AFMAN33-302, Freedom of Information Act (FOIA) Program, requirements. Unclassified DoD information not approved for public release on non-DoD Information Systems will be protected IAW DoDI

8582.01, Security of Non-DoD Information Systems Processing Unclassified Nonpublic DoD Information.

5.10 FOREIGN DISCLOSURE. Due to the nature of the MHAFB mission, foreign integration and sensitivity of information and materials, the contractor will ensure all personnel are aware of and comply with foreign disclosure procedures.

Release of CUI and Classified Military Information must be approved by the 366 FW Foreign Disclosure Officer (FDO).

5.11 OPERATIONS SECURITY (OPSEC). The contractor shall comply with 366 FW OPSEC requirements and countermeasures to protect critical information as defined in AFI 10-701, Operations Security. Contractors shall receive unit specific OPSEC briefing prior to the start of work. Briefing documentation must be completed by the respective unit OPSEC coordinator. The unit OPSEC personnel will provide guidance on protecting critical information, training materials and other instructions as needed. The contractor will comply with the 366 FW OPSEC Policy that imposes a 100% shred requirement of all government related paper products using NSA approved devices only.

5.12 ANTITERRORISM (AT). Antiterrorism Awareness Training for Contractors, and DoDI O-2000.16 Volume 1, DoD Antiterrorism Program Implementation: DoD Antiterrorism Standards, contractor personnel who require routine physical access to MHAFB shall complete Level I AT Awareness Training within 30 days of requiring access and annually thereafter. Routine physical access is defined as any contractor issued a Common Access Card (CAC), any contractor having installation access for a year or more, any contractor requiring a security clearance, or any contractor requiring access to specific secure areas (e.g., SAPF, SCIF, etc.).

5.12.1 Level I AT training shall be complete through a DoD-sponsored/certified computer or web-based distance learning instruction, or under the instruction of a Level I AT Instructor. Contractor personnel can complete DoD Level I AT Training at https://jko.jten.mil/. If the Contractor has personnel who can’t access the DoD Level I AT Training site, they notify the COR to arrange access to the training site or to coordinate other Level I AT Training. Certificates of Completion of initial and annual training will be maintained by the prime contractor and Unit Antiterrorism Representative (UATR) and will be readily available for review as needed.

5.12.2 All personnel, to include contractors, on MHAFB will comply with directed/implemented Force Protection Condition (FPCON) and/or AT measures, unless specifically exempted by the 366 FW Commander (CC). Contractor personnel will submit requests for exceptions to FP/AT Measures through the COR, who will submit the request to 366 FW Antiterrorism Officer (ATO) for submittal to 366 FW/CC.

5.12.3 During periods of increased threat or raised FPCONs, contractor access to the installation, or specific parts of the installation, may be limited or denied. The COR will, when possible, notify contractor personnel before the limitations/restrictions are implemented. Contractor personnel will coordinate with the COR regarding possible effects limited/restricted access will have on contract completion. Contractor personnel will coordinate with the COR on assignment of Mission Critical Contractor status as needed.

5.12.4 During periods of increased threat or raised FPCONs, personnel, to include contractors, may be required to be escorted while on MHAFB. When being escorted, personnel will always remain with their escort. If personnel become separated from their escort, they will remain where they are and notify the 366 Security Forces Squadron (SFS) at 208-828- 2256/2257/2258.

5.12.5 The Contractor shall include the, Antiterrorism Awareness Training for Contractors, clause as well as all other above identified AT items, in all subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to MHAFB.

5.13 REPORTING REQUIREMENTS. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

5.14 PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

5.14.1 KEY CONTROL/ACCESS BADGE CONTROL. The contractor shall develop a key control plan to ensure door entry keys or badges issued by the government are controlled and safeguarded. The Contractor shall not duplicate any keys issued by the Government. In the event the contractor breaks or loses a lock, the contractor shall be responsible for the purchase of BEST brand padlocks for replacement.