Warehouse Specialist - Performance Work Statement.docx

Performance Work Statement (PWS) for Warehouse Specialist Services in Support of Individual Issue Facility (IIF) and Unit Issue Facility (UIF) Operations

1.0 INTRODUCTION

1.1 Mission

The mission of the Marine Corps Security Force Regiment (MCSFR) is to organize, train, equip, and provide anti-terrorism security forces in support of combatant commanders and Naval commanders in order to conduct expeditionary security operations and provide security for strategic weapons and vital national assets. Conduct other limited duration missions as directed. The mission of the Supply Section is to maintain the accountability of all equipment, to procure all goods and services required for MCSFR to perform its mission, and to manage distribution of individual combat clothing and equipment (ICCE) material from the regimental IIF. The Regimental IIF contains 289 individual NSN line items and 27,000 individual pieces of equipment. The Regimental IIF supports an average of 400 ICCE issues per month. This includes 13 Training Company Classes per year (averaging 60-80 students per class) in support of a Marine Occupational Specialty (MOS) producing school, deploying Platoons to OCONUS locations, and walk-in appointments from the resident MCSFR Marines stationed on Naval Weapons Station Yorktown. The additional personnel will allow the MCSFR to maintain accountability of all ICCE while supporting the subordinate units and personnel assigned to other locations.

1.2 Background

MCSFR serves as the ICCE outfitting manager for assigned personnel under the MCSFR survivability, sustainability, and mobility plan. MCSFR provides centralized management and acquisition for all ICCE issued to Marines assigned to MCSF and subordinate units globally. MCSFR provides ICCE to deploying Fleet Anti-Terrorism Security Team platoons, two Marine Occupational Specialty producing schools, four overseas companies, and all MCSFR permanent personnel stationed at Naval Weapons Station Yorktown.

1.3 Intent

The contractor shall provide logistics services to assist the Government with distribution of ICCE at the Marine Corps Security Force Regiment Logistics Facility located aboard Naval Weapons Station Yorktown. The general scope of required services is routine warehouse specialist support. Needed services is centered on managing gear being issued and gear being turned-in. The intent is to acquire contractor support services to provide ICCE distribution functions throughout the command.

1.4 Period of Performance

The period of performance is for a basic period of twelve (12) months with provision for two (2) twelve month option periods to be exercised at the discretion of the Government, in accordance with Federal Acquisition Regulation (FAR) Clause 52.217-9, Option to Extend the Term of the Contract.

Base Year: CLIN 0001 31 August 2023 – 30 August 2024 First Option: CLIN 1001 31 August 2024 – 30 August 2025 Second Option: CLIN 2001 31 August 2025 – 30 August 2026 Aggregate Amount: _________

1.5 Place of Performance

All services under the resulting contract will be performed at Naval Weapons Station, Yorktown, Virginia. Required services will be performed at a Government-Owned facility. Contractor personnel providing services under the resulting contract must obtain Government Common Access Card in order to access the station and facilities.

1.6 Hours of Operation

The contractor is responsible for providing services from 0800 to 1630 Monday thru Friday excluding weekends and federal holidays.

1.7 Sick/Leave of Absence

If sick for more than 14 days and leave of absence for more than 30 days, an interim is required.

1.8 Federal Holidays

The contractor will not be required to perform services on the recognized Federal Holidays (or other unlisted approved Presidential Holidays and Government directed emergency closures):

If the Federal Holiday falls on a Saturday the preceding Friday will be the recognized holiday. Should the holiday fall on a Sunday, the recognized holiday will be the following Monday.

2.0 REQUIREMENTS AND SPECIFIC TASKS

The Warehouse Specialist performs a variety of warehousing duties that require an understanding of the establishment's storage plan. Contractor will be responsible for providing three (3) full-time employee (FTE) equivalents that meet the minimum personnel qualifications to perform the specific tasks as required by this contract.

PERSONNEL QUALIFICATIONS (MINIMUM) (JAN 1992) (SUP 5252.237-94C)

Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience and/or other background requirements set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner.

a. A forklift license is required. A T3 Level Clearance is required to gain computer access. 2-3 years minimum experience is required.

b. If the Contracting Officer (KO) or Contracting Officer Representative (COR), questions the qualifications or competence of any person performing under the contract, the burden of proof to sustain that the person is qualified as prescribed herein shall be upon the Contractor.

c. The Contractor shall have the personnel, organization, and administrative control necessary to ensure that the services performed meet all requirements specified in the Task Order. The work history of each Contractor employee shall contain experience directly related to the tasks and functions to be assigned. The Contracting Officer or Contracting Officer Representative reserves the right to determine if a given work history contains necessary and sufficiently detailed, related experience to reasonably ensure the ability for effective and efficient performance

2.1 General Tasks and Working Conditions

· Work environment is subject to noise, dust, fumes, and possible poor lighting.

· Work requires the wearing of safety shoes. All hard hats if necessary will be provided by the government.

· Light to heavy lifting (up to 70 lbs.), light to heavy carrying, standing or working for long periods of time is required.

· Must operate hand or power jacks, and carts in performing warehouse duties.

· The work may require frequent contact with federal employees.

2.2 Warehouse Specialist – Specific Tasks

· Contractor will account for all ICCE items issued and de-issued via the Government provided accounting system in accordance with local standard operating procedures for the unit and any applicable regulations, orders, and policies.

· Creation of Individual Memorandum of Receipt (IMR) cards for each Marine who is issued ICCE items from the Regimental IIF.

· Contractor will adhere to the local SOPs and applicable documents for issuing and de-issuing equipment.

· Observes condition, nomenclature, stock number, quantity, etc. of products received and issued and take appropriate action to resolve any discrepancies.

· Routinely checks stock for expired dates, product recall, deletion, and suspension of all items to ensure that all obsolete, defective, and/or expired items are removed from stock. Final determination regarding the condition of the items will be made by the appropriate Government personnel per for any action is taken.

· Assess serviceability of all items being issued or turned-in.

· Stage all gear deemed unserviceable for review and managing by appropriate government personnel.

· Conduct various periodic and unscheduled (on-the-spot) inventories of all ICCE items in the warehouse. Required inventory tasks include counting gear items, staging of gear items, assessing serviceability of gear items, completion of regulatory forms needed to document performed inventory.

· Assist in completing administrative tasks via computer such as completing DD-1348 forms, Individual Memorandum of Receipts (IMR), and other documents for record accountability.

· Assist customers/service members with properly filling out the DD200 Financial Liability Investigation of Property Loss (FLIPL) form. This is restricted to administrative information such as NSN, Nomenclature, Unit of Issue, Unit Price, etc. Contractors will not be perform any inherently governmental functions related to the FLIPL process.

· Issue material, assisting with inventories, assisting with maintaining shop stores inventory, and performing general shop store cleanup.

· Prepare items for shipment, as required.

· Responsible for accomplishment of work with little or no instruction.

· Responsible for issuing and receiving of Operational Rations.

· Updating the Warehouse Inventory System in a timely manner.

2.3 Security Classification

Some work to be performed as a result of this PWS requires access to and handling of classified information and material up to and including SECRET. DD Form 254, Department of Contract Security Classification Specification, Attachment 2, is hereby incorporated into this solicitation and resulting contract. Compliance is mandatory. All classified information is maintained at the Government furnished warehouse facility located at Yorktown. The facility classification of SECRET specified in the DD254 applies to this location. The Contractor is responsible for providing information to the Government or civilian facility necessary to obtain clearances, permits, and security badges which will allow Contractor personnel access to work sites. This shall include any police checks, investigations, or other requirements of the badge issuing activity. Further, the Contractor is responsible for ensuring security badges are promptly returned to the issuing activity upon termination of an employee or completion of a given project.

The Contractor shall provide picture identification badges for all employees performing work under the Contract. When temporary employees are used for periods of two weeks or less, temporary identification badges without photos may be used. Identification badges shall clearly identify the Contractor’s name, Contract number, the individual’s full name, and sex. Badges shall be worn at all times and clearly displayed while performing work.

2.4 Required Certifications and Licensing

Contractor will be required to operate in the Warehouse Inventory System (WIS).

2.5 Common Access Card (CAC) Training Requirements

Contract employees are required to have a Common Access Card (CAC) for Government computer use, and must complete the following training courses annually: Privacy Act, Personal Identifiable Information, Information Awareness, Cyber Awareness, Anti-Terrorism, and Records Management. The courses are available through a Government approved web site at no cost to the Contractor.

3.0 CONTRACTOR’S UNAUTHORIZED WORK PERFORMANCE

The contractor shall not perform work that deviates from contract requirements and specifications. If the contractor deviates from contract requirements and specifications without approval of the CONTRACTING OFFICER, such deviation shall be at the risk of the contractor and any cost related thereto shall be borne by the contractor.

4.0 BASE ACCESS

Contractors will require Common Access Card (CAC) in order to access Naval Weapons Station Yorktown. CAC card access will be restricted from Monday-Friday, 0700-1700.

The Physical Security Officer for Naval Weapons Station Yorktown is: Uriel S. Hill BLDG 702 Room 04, Naval Weapons Station Yorktown

(757) 887-4627 Uriel.s.hill1@navy.mil The Personnel Screening Center for Naval Weapons Station Yorktown points of contact are:

Deborah A. Ross-Saunders (Deborah.ross-saunders@navy.mil) Veronica Y. Lee-Long (Veronica.leelong@navy.mil) Melanie G. Schwartz (Melanie.g.schwartz1@navy.mil) Garret L. Minton (garret.l.minton@navy.mil)

5.0 APPLICABLE DOCUMENTS AND REFERENCES

Documents (regulations, manuals, supplements, etc.) applicable to this contract are provided as required for the execution of this contract. Supplements or amendments to documents may be issued during the life of the contract and will be supplied to the contractor by the Government. Supplements and amendments to documents will be considered to be in full force and effective immediately upon receipt by the contractor. It is the contractor’s responsibility to ensure that all mandatory documents are on file and up-to-date once received from the Government. Upon termination of the contract, the contractor shall return to the Government all documents issued. A list of applicable documents and references is provided in Appendix 2.

6.0 GOVERNMENT FURNISHED PROPERTY & EQUIPMENT

There will not be any Government Furnished Property transferred to the Contractor under this contract. The Government will have and maintain overall management and control of facility (warehouse) in which warehouse specialist services will be performed. The Government will provide resources required for completion of task activities at Government facilities. These resources include but are not limited to office space, furniture, supplies, storage, equipment, computers, laptops, pagers, printers, shredders, scanners, copiers, telephones, cell phones, fax, information, manuals, guidelines, policies, procedures, data, and access to information, databases, systems, Internet (at the Government facilities), email (at the Government facilities), and facilities.

7.0 PERFORMANCE CRITERIA

7.1 QUALITY CONTROL

The Contractor shall establish and maintain a complete quality control program to assure that the requirements of the contract are provided as specified. A copy of the Quality Control Plan (QCP) shall be submitted at the time of award. An updated copy shall be provided to the Contracting Officer as changes occur. At a minimum the QCP shall include the following:

7.1.1 An inspection/supervision system covering all services required by this contract. It must specify the areas to be inspected/supervised on either a scheduled or unscheduled basis, how often inspections/supervision will be accomplished, and the title of the individuals who will perform the inspection or supervision.

7.1.2 The methods to be employed for identifying and preventing defects in the quality of services provided before the level of performance becomes unacceptable.

7.1.3 On-site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be provided to the COR on a monthly basis.

7.1.4 Methods of communication with the Government regarding quality and contract performance.

7.1.5 A description of the manner in which the Contractor shall promptly investigate and respond to any comment or complaint

7.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Government will evaluate the Contractor’s performance under this contract using the methods of surveillance specified in the Performance Based Matrix, Attachment 1. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Government will record the surveillance observations. When an observation indicates defective performance, the Government representative will request the Contractor’s representative to initial the recorded observation.

8.0 POINTS OF CONTACT

Contract Specialist-Donna Mason donnalea.mason@usmc.mil 910-451-3072 Contract Officer Representative- SSgt Taylor Giberson taylor.giberson@usmc.mil 757-847-8083

Quality Assurance Surveillance Plan (QASP) MCSFR Warehouse Specialist Contract Number:

Contract Description: IIF Warehouse Specialist Contractor’s Name:

(hereafter referred to as the contractor).

1. Vision:

1. Mission:

1. Purpose:

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance and their Quality Assurance/Quality Control (QA/QC) actions to assure they meet contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

1. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

1. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.Attachment 1

Assigned KO: Staff Sergeant Baptiste, Raynn L.

Organization or Agency: Marine Forces Command Telephone: 757-445-4290 Email: raynn.baptiste@usmc.mil

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for surveillance of the contractor’s quality program and help the COR to document contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Assigned COR:

Organization or Agency:

Telephone:

Email:

Other Key Government Personnel: Technical Point of Contact (TPOC) is responsible for working with the contractor to answer and questions they may have, for relaying important information to the contractor and ensuring they report anything not in scope of the contract, or issues that may arise to the COR. TPOC will provide information that helps the COR monitor contractor performance.

Assigned TPOC:

Organization or Agency:

Telephone:

Email:

Contractor Representatives

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Contractor Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Contractor Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Key Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

1. Performance Requirements and Method of Surveillance

5. Contract Surveillance The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

5. Surveillance Matrix

The Surveillance Matrix (see sample at Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance and frequency the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

DFARS 222.17 mandates including surveillance for ensuring compliance with Combatting Trafficking in Persons (CTIP) in the QASP. Use the CTIP sample checklist from PGI 222.17. See the DoD CTIP website.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The Performance Requirement Summary (PRS) should be used to form the foundation of the COR’s inspection checklist.

5. Performance Rating Definitions

The performance ratings below reflect definitions at FAR 42.1503 Table 42-1. The COR will use these rating to evaluate the quality of contractor’s performance.

Performance Rating Definition

Note 1: Plus or minus signs may be used to indicate an improving (+) or worsening (-) trend insufficient to change the evaluation status.

Note 2: N/A (not applicable) should be used if the ratings are not going to be applied to a particular area for evaluation.

5. Methods of Surveillance include but are not limited to:

* Periodic Sampling - This method, sometimes called "planned inspection," consists of the evaluation of tasks selected on other than a 100 percent or random basis. It may be appropriate for tasks that occur infrequently, and where 100 percent inspection is neither required nor practical. A predetermined plan for inspecting part of the work is established using subjective judgment and analysis of agency resources to decide what work to inspect and how frequently to inspect it.

* Customer Feedback – Not necessarily a valid method of surveillance, but a good indicator for areas surveillance should be conducted or intensified. The COR may design a customer survey questionnaire to be used as an essential part of a well publicized customer complaint program. In time of resource constraints, the use of customer surveys provides an effective and efficient means of monitoring contractor performance. Customer surveys should only supplement other surveillance efforts and be analyzed by surveillance personnel trained in validating customer complaints. Customers should be made aware of minimal contractor performance requirements to be sure that customer responses to surveys are valid indicators of actual contractor performance. The COR must investigate each customer complaint and validate the accuracy before any action is taken.

1. Performance Reporting

6. Corrective Action Report (CAR) Describes how discrepancies are reported and resolved (see sample CAR below).

6. Customer Complaint Form (See sample customer complaint form below)

6. Performance Assessment Report (PAR) (See sample customer PAR below)

Surveillance Matrix

Performance Objective

-Customer Feedback -Favorable Evaluation -Exercise Option

-Customer Feedback -Favorable Evaluation -Exercise Option

-Customer Feedback -Favorable Evaluation -Exercise Option

Process individual combat equipment

-Customer Feedback -Favorable Evaluation -Exercise Option

Perform location reconciliation

2.2

-Exercise Option

-Exercise Option

-Exercise Option

Inspection Metrologies:

M1: Inspection of Reports. All reports shall be reviewed upon receipt. The reviewer will report any flaws in the document and categorize the flaws (Editorial, Format, and/or Substance).Attachment 2

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS