SMS_PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

176 OG SARDO Management System

1. General

1.1 Scope of Work: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to develop and implement a SARDO Management system, as defined in this PWS.

1.2 Background: The 176 Operations Group (OG) supports a 24/7 alert for the 11th Air Force and the state of Alaska. To fulfill alert requirements HH-60, HC-130 and Guardian Angel (Pararescue) crews are pulled from squadrons to support the alert. Additionally, Aircrew Flight Equipment (AFE) and maintenance provide personnel to support alert requirements. To manage this alert the 176 OG Commander delegates authority to a Search and Rescue Duty Officer (SARDO) who approves and directs mission execution. As such, the SARDO must track who is on alert daily, mission responses, and write post mission reports.

To meet this tasking, the 176 OG requires a system to manage 11th Air Force Alert manning, assets, track mission execution, post mission analysis and reporting. The intent of this system is to streamline data entry and management to increase accuracy and decrease time taken to conduct inputs.

1.3 Period of Performance (PoP). The Period of Performance shall begin 3 October 2016. Contractor shall complete the system development within one to three months. Contractor will be obligated to provide technical support for three years, starting at the completion of the system.

1.4 Place of Performance.

176th Operation Group, Rescue Operation Center (ROC) 17470 Airlifter Dr.

JBER, AK 99506

1.4.1 Operating Hours. The contractor shall provide services between the hours of 0700-1600 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.2 Telework. Telework as required.

1.4.3 Unscheduled Gate / Base Closures. Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.1 Contractor shall not report to work on those days the Government or installation is closed due to inclement weather, national emergencies, or other events requiring installation closure. During periods of closure, the Contractor shall work with the Government to determine payment terms; any payments will be subject to CO approval. For official AF or base-level Family Days, or holidays granted by Executive Order, the Government is not liable for the Contractor’s costs incurred for work at the locale affected by the shutdown. In all cases (including normal workdays), when Government personnel are not available in the building/location of work to oversee Contractor activities, Contractor personnel shall leave the premises but are allowed to work at the local Contractor’s office. Costs incurred for work will not be reimbursed, unless the option for alternate work locations is coordinated with the COR and approved by the CO prior to performing the work.

1.4.4 Performance of Services during Crisis or Emergency Conditions. In the event of a crisis, services on this contract have been determined as non-essential and do not require continued support during the crisis.

1.5 General Information

1.5.1 Air Force Privacy Act Program. Contractor personnel may be exposed to data subject to the Privacy Act of 1974. The Contractor shall ensure all its personnel assigned to perform work under this PWS take appropriate action to prevent disclosure of this information and follow the guidance provided in AFI 33-332, Air Force Privacy and Civil Liberties Program, 12 January 2015.

1.5.2 Air Force Messaging. Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, 1 June 2012

Chapter 2, Information Systems and End User Devices (entire section)

Section 6.2, Air Force Messaging, (entire section)

Section 6.4, Electronic Message Format, (entire section)

1.5.3 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.6 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

Additionally, the Contractor shall:

a. For Contractors that do not require CAC, but require access to a DoD Facility and/or Installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AFI 31-101 and AFI 10-245), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

b. AT Level I Training. This standard language is for contractor employees with an area of performance within an Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I Awareness Training is available at the following website: http://jko.jten.mil

c. For Information Assurance (IA) / Information Technology (IT) Training. All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance Awareness CyberAwareness Challenge before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Air Force training requirements in DoDD 8570.01, DoD 8570.01-M and AFPD 33-2 within XX days of the start of contract performance.

d. For Information Assurance (IA) / Information Technology (IT) Certification. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AFM 33-282, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.7 Post Award Conference / Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.8 Contract Manager (CM). The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.9 Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.10 Combating Trafficking in Persons. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.11 Contractor Travel.

The contractor shall only be required travel to place of performance as specified in Paragraph 1.4.

1.12 Organizational Conflicts of Interest (OCI). The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. Definitions and Acronyms. This section includes all applicable definitions and acronyms utilized in this PWS.

2.1 Definitions.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 Acronyms.

POC Point of Contact

3. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones and other items necessary to maintain an office environment.

3.2 Materials: The Government will provide necessary information to contractor personnel, such as manuals, texts, briefs, and other materials associated with the Wings’ operations, to permit performance of tasks as delineated herein.

3.3 Equipment: The Government shall provide specialty tools as required for the performance of the tasks. Contractor personnel will be responsible for the accountability of these tools.

3.4 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4. Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5. Requirements.

5.1 Manning Requirements:

5.1.1 Pull alert names, ranks, and phone numbers from multiple (~five) different schedules to automatically populate a single schedule.

5.1.2 Produce a recall roster that can be emailed to higher headquarters with a single button push.

-- Allow alert window fields to be editable to support multiple personnel pulling different length shifts.

-- Allow the addition and removal of temporary members and aircraft information which augment the alert.

5.2. Mission Reporting Requirements:

5.2.1 Automatically complete Form 1299 post-mission (exhibit 1) for all mission personnel (including SARDO) with single button push.

5.2.2 Completed Form 1299 must have ability to be saved in desired folder(s) and emailed to administrative POCs.

5.2.3 Track mission details by personnel to include: mission numbers, total number of missions, sorties, hours flown, location of mission, mission overview.

5.2.4 Track mission details by aircraft type to include: mission number, total number of missions, sorties, hours flown, location of mission, mission overview.

5.2.5 Track the following details for each mission: mission number, time of notification, time of launch, time to respond, aircraft involved, all people involved.

5.2.6 Database must be searchable based on the following: airframe, aircraft number, name, rank, crew position, location coordinates, location keyword, geo-filter.

5.2.7 Generate multiple reports, similar to exhibit 3, and email reports to high headquarters.

5.2.8 Contractor will migrate existing mission data and incorporate into new system, so that the data is searchable.

5.2.9 Data must be printable.

5.2.10 Data must be digitally transferable, email preferred.

5.2.11 Database needs to be non-corruptible.

5.2.12 Provide a “narrative” section that will be included in reports generated to send to higher headquarters. Narrative section should allow for 1000+ characters and have the ability to spell check and copy and paste from other sources.

5.2.13 Track lesson learned information. Information needs to be included in the searchable database and have the ability to be presented a report and emailed to higher headquarters.

5.3. Desirables:

5.3.1 Mobile access via smart phone.

5.3.2 Ability to query data on a smart phones.

5.4. Additional Requirements:

5.4.1 Ability to add reference documents for SARDOs to use during mission execution.

5.4.2 Produce a comprehensive user and maintainer manual.

5.4.3 Provide initial training for all SARDOs on how to utilize the system.

5.4.4 Provide the 176th OG with 3 years of 24/7 phone support.

5.4.5 Up to 2 on-site visits per year for the first three years. Ability to have block updates

5.4.6 Provide up to 10 hours for testing, research and development, and implementation of system.

5.4.7 The database must be backed up on a regular basis, preferably automatic.

TECHNICAL EXHIBIT 1

AF Form 1299

The form needs to auto populate all required information. The form must also include the following statement for each entry “10 USC-12301 (d) Air National Guard, RCC MSN#) The RCC MSN # should auto populate.

TECHNICAL EXHIBIT 2

Screen Shots from existing SARDO Management System.

TECHNICAL EXHIBIT 3

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