Questions and Answers 040522.docx

W91ZLK-22-R-0014 Transcription Services Questions and Answers Requirement Questions #1: Is there an incumbent? If there is an incumbent, could you please provide the current / previous contract number?

Government Response #1: The previous contract number is W81XWH-19-P-0119.

Question #2: What is the nature of the transcription you need performed? i.e. medical, general, technical etc.

Government Response # 2: As stated in Section 1.3 of the Performance Work Statement (PWS), the Government requires general transcription services. Please reference the Performance Work Statement for additional details regarding the required transcription services.

Question #3: What do you expect as far as quantity and frequency the Contractor will receive the audio files per day/week/month/year? Is this expected to fluctuate during the period of performance?

Government Response # 3: Please reference Attachment 2 PWS. Specific details regarding the expected quantity and frequency of transcription services is provided in Section 3.1 of the PWS. For proposal purposes, the Government has provided a minimum and maximum quantity. Please reference the Performance Work Statement as well as the Synopsis/Solicitation Basis of Award for additional details regarding the required transcription services and pricing structure.

Question #4: Industry standards for pricing transcription services of this type are generally based upon per audio minute pricing. Can the Government confirm if it wishes to receive per minute pricing or some other unit of pricing?

Government Response #4: Please reference the Synopsis/Solicitation Basis of Award and Section 3.1 of the PWS for details regarding the required transcription services and pricing structure. The Government wishes to receive per minute pricing.

Question #5: What is the turnaround time (TAT) expected?

Government Response #5: Please reference the Delivery Table located in Section 3.6 of the Performance Work Statement.

Question #6: We assume there will be three CLINS, one for each of the three levels of total audio minutes and associated delivery times (up to 1,500 minutes and 5 day delivery; 1,501 – 3,000 minutes and up to 10 day delivery; over 3,000 minutes and up to 15 day delivery). Can you confirm this is the Government’s intent?

Government Response #6: Please reference the Synopsis/Solicitation Basis of Award for details regarding the Detailed Price Proposal.

Question #7: Can you please provide the anticipated and/or historical number of batches of transcripts for each of the three levels of total audio minutes (up to 1,500; 1,501 – 3,000; over 3,000) on a monthly basis? What is the anticipated total number of minutes of transcription per year?

Government Response #7: Please reference the Synopsis/Solicitation Basis of Award for details regarding the Detailed Price Proposal and Section 3.1 of the PWS.

Question #8: What is the length of a typical required transcription project?

Government Response #8: Please reference Section 6.2.4 of the PWS.

Question #9: What is the total expected number of audio minutes per year to be transcribed?

Government Response # 9: Please reference the Synopsis/Solicitation Basis of Award for details regarding the Detailed Price Proposal and Section 3.1 of the PWS.

Question #10: Would transcriptions be needed for English only, or are other languages required?

Government Response # 10: Transcription services are currently only required in English. Please reference 1.3 of the PWS for additional details.

Question #11: Can the Government please detail how the Performance Ratings (Exceptional, Very Good, Satisfactory, Marginal, and Unsatisfactory) relate to Table 1 – Surveillance Matrix; i.e. how those ratings will be incorporated into the Surveillance Matrix?

Government Response # 11: Please reference Attachment 3 Quality Assurance Surveillance Plan (QASP). The Table 1 Surveillance Matrix provides specific details regarding specific performance standards and the surveillance method(s) to be used.

Question #12: Would the Government please clarify when the Corrective Action Report (CAR), Customer Complaint Record, and the Performance Assessment Report (PAR) would be used?

Government Response # 12: Please reference Attachment 3 Quality Assurance Surveillance Plan (QASP). The Table 1 Surveillance Matrix provides specific details regarding specific performance standards and the surveillance method(s) to be used. The Corrective Action Report (CAR), Customer Complaint Record and/or the Performance Assessment Report (PAR) is utilized when a Performance Standard and Acceptable Quality Level identified on Table 1 Surveillance Matrix is not met.

Proposal Submission Question #13: Is the proposal to be submitted by email to the same email addresses used for questions? Or is there some other submission format?

Government Response # 13: Please reference the Combined Synopsis/Solicitation 030922 (revised). The same email addresses are to be used for questions as well as the proposal submissions.

Question #14: Should submission be done with two email attachments -- one for technical, the other for pricing?

Government Response # 14: Please reference the Combined Synopsis/Solicitation 030922 (revised) Submission Procedures. Separate volumes for the Technical Proposal and Price Proposal should be attached in the email. Both volumes can be included in a single email.

Question #15: The documentation requires that the pricing document should not contain more than 5 pages, and that it should contain the three attachments, Provisions/Clauses, Performance Work Statement, and Quality Assurance Surveillance Plan. However, those three attachments already add up to more than 5 pages. Can you confirm how we should format the submission, to be able to comply with these requirements?

Government Response # 15: Please reference the Combined Synopsis/Solicitation 030922 (revised) Submission Procedures. The Provisions/Clauses, Performance Work Statement, and Quality Assurance Surveillance Plan are not included in the page count. The five (5) count page limit count applies to the Technical Proposal only. There is no page limit for the Price Proposal.

Government Response #16: Regarding equipment the contractor should be reporting on and writing assignments that may be required, can the Government provide an anticipated CLIN structure for billing for that work as well as anticipated workloads for those CLINs?

Government Response #16: Please reference the Combined Synopsis/Solicitation 030922 (revised) Basis of Award for details regarding the Detailed Price Proposal and required transcription services.