B08_Attached_Performance_Work_Statement_23_April_2019.pdf

Performance Work Statement Preventative Maintenance & Repair Services of Analytical for the Army Futures Command

CCDC-Chemical Biological Center Aberdeen Proving Ground, MD

1.0 Introduction: The contractor shall provide preventive maintenance, and repair to the Government-owned Agilent and some non-Agilent laboratory instruments to include unlimited on-site repairs, software, latest software updates, on-line technical support, and telephone assistance to resolve technical problems. The contractor shall keep the Government-owned equipment in good operating condition per Original Equipment Manufacture’s (OEM) standards.

The service shall include labor (including travel time), documentation, repair parts, maintenance supplies, transportation and other miscellaneous expenses associated in the performance of the contract. The services to be conducted by the contractor on equipment for ECBC are located in the Continental United States (ie. Edgewood Area of Aberdeen Proving Ground (APG), MD, Pine Bluff, AR, Rock Island, IL, Dugway Proving Ground (DPG), UT), Outside Continental United States (ie. Seoul, Korea, Kabul, Afghanistan…) and other supported duty stations.

1.1 Background. The ECBC Team is responsible for the equipment necessary to perform analysis and test samples received from all over the world which may pose a chemical and biological threat. In order to support the mission, the laboratory requires all equipment to be fully up to date with the latest software and to be operating in accordance with the original equipment manufacturers specifications without any delay in service in case of equipment malfunctions. The contractor shall be trained and possess the licenses and or certifications from the OEM to perform the necessary tasks on Agilent and other non-agilent instruments to prevent invalidating warranties.

1.2 Objective. This procurement is a non-personal services contract. The objective of this contract is to provide yearly full-service preventative maintenance support, unlimited on-site repairs, software, latest software updates, on-line technical support, and telephone assistance to resolve technical problems on the Agilent and non-agilent laboratory instruments included in the density list. An essential element of this contract is performing repairs and maintenance on instruments and software manufactured by Agilent. The contractor must be trained and possess the licenses and certifications to perform the necessary tasks on Agilent instruments without risk of voiding or invalidating warranties of the instruments. The contractor shall provide fully integrated service coverage for all modules that make up the analytical system and provide comprehensive support of the complete configuration of the analytical systems. Although some of the required technical support may involve instruments not manufactured by Agilent Technologies, the Government requires one contractor to perform the repairs and maintenance on the instruments manufactured and warranted by Agilent as well as the other manufacturers.

1.3 Period of Performance. The base year is intended to be from May 2019 – April 2020. A four year option period, is included to be exercised within the Government’s discretion and in accordance with the contract.

2.0 Applicable Documents:

2.1 Manufacturers’ Equipment Specifications and Guides.

2.1.1 Agilent Library Search - User Manuals

3.0 Requirements. The contractor, as an independent contractor and not as an agent of the Government, shall furnish the necessary resources (except those specifically designated as Government-furnished) to perform the following work:

3.1 Preventative Maintenance and Instrument Service. The contractor shall perform yearly, on-site preventative maintenance and instrument service for all equipment specified in this PWS.

The timing will be scheduled by mutual agreement between the Government and the contractor.

3.1.1 The contractor shall perform all maintenance and repairs necessary to keep the units described in the equipment list in OEM operating condition, to ensure operation within the manufacturer’s standard product specifications, as determined by the Agilent Technologies service manuals.

3.1.2 The contractor shall provide all necessary maintenance; labor, including travel time; repair parts; maintenance supplies; tools; test equipment; transportation; and documentation to include a log of work performed and results of performance checks. Maintenance services shall be performed in accordance with the OEM’s guidelines.

3.1.3 The contractor must be licensed or approved to support Agilent software in such a manner that the government-owned Agilent software is not invalidated. The contractor shall provide Agilent certified technicians to administer instrument control acquisition/analysis software, latest software updates (drivers, firmwares) and recommended updates, on-line technical support and telephone assistance to resolve technical problems.

3.1.4 The contractor’s Field Service Engineer shall report to the Contracting Officer’s Representative (COR) before and after service work is accomplished. The contractor shall prepare and maintain complete maintenance records on all equipment under the contract. These records shall be made available for review by the Government during contract performance. A copy of the service report and record of maintenance shall be provided to the COR after the signature is obtained from the technical point of contact on site and the contractor.

3.1.5 The contractor shall not exchange equipment without written consent of the COR. The Contracting Officer shall be notified when this service would affect a change in the equipment under contract.

3.1.6 The contractor must be trained and possess the licenses and certifications to perform the necessary tasks on Agilent and non-Agilent instruments (to include Nuclear Magnetic Resonance, Gas Chromatography, Liquid Chromatography, Mass spectrometry, UV-Vis Ultraviolet–visible Spectroscopy, and thermo desorption equipment (Markes, CDS/Dynatherm)) without risk of voiding or invalidating warranties on Agilent instruments. Only Agilent authorized experienced Field Service Engineer are able to service ECBC’s lab equipment https://www.agilent.com/en-us/library/usermanuals without violating equipment warranties in such a way that services performed on Agilent equipment does not void Agilent warranty, “Repair or Replace” guarantee.

3.1.8 The contractor shall provide fully integrated service coverage for all modules that make up the analytical system and provide comprehensive support of the complete configuration of the analytical systems. Although some of the required technical support may involve instruments not manufactured by Agilent Technologies, the Government requires one contractor to perform the repairs and maintenance on the instruments manufactured and warranted by Agilent as well as the other manufacturers.

3.1.9 The contractor must be US citizen to gain entrance into most locations where this equipment resides. This is a critical requirement because equipment will not be shipped to vendor’s location in lieu of onsite services. At certain locations, a security clearance is required.

3.2 Remedial Maintenance. The contractor shall provide unlimited on-site visits for customer support when requested by the COR. The number of repair calls cannot be predicted. The contractor shall perform remedial maintenance (repairs) after notification that equipment is inoperative. Any parts used to return the system to operational condition are included in the service agreement. If the equipment cannot be repaired successfully, the instrument will be replaced at no additional cost to the contract holder. The contractor shall provide the COR with designated points of contact and make arrangements to enable its maintenance representative to receive such notification. The contractor shall also provide secondary points of contact in the event that the primary point of contact is not available.

The COR will notify the contractor when equipment malfunctions and the contractor must respond within two hours to make arrangements for an on-site visit. The initial on-site diagnosis must be made within 24 hours, with a service technician physically present at the equipment. A repair plan, that is satisfactory to the Government, shall be submitted to the COR within 72 hours of the initial diagnosis. Should it become evident that such repair is not feasible within the requirements, the contractor shall immediately notify the COR, prior to the expiration of the designated repair time.

3.3 Antiterrorism/Operations Security Review

3.3.1 Access and General Protection/Security Policy and Procedures. All contractor and subcontractor employees with an area of performance within an Army controlled installation, facility, or area shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor and subcontractor workforce must comply will all personal identity verification requirements as directed by DoD, HQDA, and/or local policy. In addition to the charges otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at the individual facility or installation change the Government may require changes in contractor security matters or processes.

3.3.2 When accessing a data system with classified information, service engineer must complete the following:

3.3.2.1 AT Level l training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://iko.iten.mil.

3.3.2.2 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language requires US based contractor employees and associated subcontractor employees to make available and receive government provided area or responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

3.3.2.3 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

3.3.2.4 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter.

3.3.2.5 Information assurance (IA)/information technology (IT) training. Contractor employees and associated subcontractor employees must complete the DoD lA awareness training before issuance of network access and annually thereafter. All contractor employees working lA/lT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 which must be completed upon contract awards.

3.3.2.6 For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan with 90 calendar days of contract award, to be reviewed and approved by the responsible government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

3.3.2.7 For contracts that require OPSEC training. Per AR 530-1, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained with 30 calendar days of their reporting for duty and annually thereafter.

3.3.2.8 Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified "Confidential," "Secret," or "Top Secret" and requires contractors to comply with: (1) The Security Agreement (DO Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and, (2) any revisions to DoD 5220.22-M, notice of which has been furnished to the contractor.

3.3.2.9 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12, Threat Awareness and Reporting Program (TARP), Contractor employees must receive annual TARP training by a Cl agent or other trainer as specified in 2-4b.

3.3.3 On-Site Workers. The contractor support personnel working on-site shall:

3.3.3.1 Wear a company-provided picture badge. The picture badge shall contain the employee’s name, company name, and a badge issue and expiration date.

3.3.3.2 Government escort to facility. To get on post, a valid form of identification is required along with a valid vehicle registration.

3.4 Safety and Health. The contractor shall not be required to inspect, repair or perform maintenance on systems or equipment that are contaminated or perform work under unsafe conditions.

3.5 Performance Outcomes. The outcomes to be satisfied under this contract include high quality, cost effective performance with consistent adherence to schedule and reliability requirements. The Government will use the Quality Assurance Surveillance Plan provided as the basis for assessing the contractor’s performance.

3.6 CONTRACTOR MANPOWER REPORTING (CMR).

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) has established a secure data collection site, entitled Contractor Manpower Reporting System, for the purpose of capturing contractor (and subcontractor) manpower utilized during the performance of this contract. As a result, the contractor shall report all the information required by the Contractor Manpower Reporting System. The information requiring completion by the contractor includes, but may not be limited to the following: Contracting Office, Contracting Officer, Contracting Officer's Technical Representative, Contract number, Requiring activity identification code (UIC), Command, Obligated Dollars, Fund cite information, Contractor name, address, phone number, e-mail address, Direct labor hours, Direct labor dollars, Federal Service Code (FSC) and Locations of service. The contractor shall submit all required information before final invoice. The contractor shall access the Contractor Manpower Reporting System database on the internet and fill-in the required data entry fields. The system can be accessed at the following internet address: https://cmra.army.mil.

3.6.1 The contractor shall utilize the Wide Area Work Flow (WAWF) system for requesting payment for all CLIN from the Government. The Contractor shall submit 2:1 combos (Invoice and Receiving Report) into Wide Area Work Flow each month for the labor hours CLIN that reflect all services rendered for the COR to review and approve payment.

4.0 Government Furnished Property. The contractor shall perform maintenance and technical support on equipment provided on-site for ECBC at APGEA, MD and other supported duty station. See attached Equipment List.

5.0 Deliverables. The contractor shall provide repair or replacement of all defective parts and components throughout the period of performance to ensure systems and equipment remain operational. The Government requires a Service Report for all repairs or replacements completed during the contract.

6.0 Government Point of Contact.

Ai Sohrabi 410-436-6201 Dr Michael Ellzy 410-436-3957