W91ZLK-18-T-0054_Roche_Eqpt_Maint__Combined_Synopsis_Solicitation_.pdf

COMBINED SYNOPSIS/SOLICITATION

W91ZLK-18-T-0054

Maintenance for Roche Lab Equipment

This combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR

Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

Incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2005-100.

The solicitation number for this request for proposal (RFP) is W91ZLK-18-T-0054 for a base plus two option years.

This requirement is under the associated North American Industry Classification System (NAICS) Code

811219, Other Electronic and Precision Equipment Repair and Maintenance, and the Small Business Size

Standard $20.5M. The Government contemplates award of a Firm-Fixed Price in accordance with FAR 13.5, Simplified Procedures for Certain Commercial Items. This procurement will be evaluated as the lowest price technically acceptable, for the procurement of the following services/materials.

Preventative Maintenance on-site visits, at the US Army Public Health Center (USAPHC), Laboratory Sciences

(LS) for the Roche lab instruments listed below:

1. Roche Diagnostics LightCycler 2.0 S/N: 1406901 / ECN: G8712

2. Roche Diagnostics LightCycler 2.0 S/N: 1406972 / ECN: H1633

3. Roche Diagnostics MagNa Pure LC S/N: LCPG0813

4. Roche Diagnostics LightCycler 480 II S/N: 2881

5. Roche Diagnostics LightCycler 2.0 S/N: 1406913

6. Roche Diagnostics LightCycler 2.0 S/N: 1417576

7. Roche Diagnostics LightCycler 2.0 S/N: 1403204

52.212-1 Instruction to Offerors Commercial Items

This clause applies in its entirety and there are currently no addenda to the provision.

ALL PRICE QUOTES SHALL BE SUBMITTED VIA EMAIL WITH THE SUBJECT LINE:

W91ZLK-18-T-0054 Price Quote.

Proposal Format:

52.212-2, Evaluation Commercial Items

The contract will be awarded to the Lowest Price Technically Acceptable (LPTA) offeror. The technical evaluation will be a determination based on information furnished by the vendor in the submitted proposals. The Government is not responsible for locating or securing any information which is not identified in the offer. The Government reserves the right to make an award without discussions.

52.212-3 Offeror Representations and Certifications -- Commercial Items.

All quotations from responsible sources will be fully considered. Vendors, who are not registered in the

System for Award Management (SAM), prior to award, will not be considered.

Vendors may register with SAM by going to www.sam.gov.

52.212-4 Contract Terms and Conditions Commercial Items

This clause applies in its entirety and there are currently no addenda to the provision.

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial

Items.

This clause applies, and the following clauses are incorporated by reference.

The following provisions and clauses will be incorporated by reference, and the full text of the references may be accessed electronically at this address: http://farsite.hill.af.mil:

52.222-50, Combating Trafficking in Persons (FEB 2009) (22 U.S.C. 7104(g)).

Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).

52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78).

52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (July 2013) (Pub. L. 109-

282) (31 U.S.C. 6101 note).

52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or

Proposed for Debarment. (July 2013) (31 U.S.C. 6101 note).

52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (July 2013) (41 U.S.C.

2313).

52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (MAY 2012) (section 738 of

Division C of Pub. L. 112-74, section 740 of Division C of Pub. L. 111-117, section 743 of Division D of Pub.

L. 111-8, and section 745 of Division D of Pub. L. 110-161).

52.219-6, Notice of Total Small Business Set-Aside (NOV 2011) (15 U.S.C. 644).

52.219-28, Post Award Small Business Program Representation (July 2013) (15 U.S.C. 632(a)(2)).

52.222-3, Convict Labor (June 2003) (E.O. 11755).

52.222-35, Equal Opportunity for Veterans (Sep 2010)(38 U.S.C. 4212).

52.222-36, Affirmative Action for Workers with Disabilities (Oct 2010) (29 U.S.C. 793).

52.222-37, Employment Reports on Veterans (Sep 2010) (38 U.S.C. 4212).

52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O. 13513).

52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

http://www.sam.gov/ http://farsite.hill.af.mil/

52.232-33, Payment by Electronic Funds Transfer—System for Award Management (July 2013) (31 U.S.C.

3332).

52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.).

52.222-42, Statement of Equivalent Rates for Federal Hires (May 1989) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.).

52.222-43, Fair Labor Standards Act and Service Contract Act—Price Adjustment (Multiple Year and Option

Contracts) (Sep 2009) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.).

52.222-17, Nondisplacement of Qualified Workers (JAN 2013) (E.O.13495).

Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1)in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (APR 2010) (Pub. L. 110-252, Title VI, Chapter

1 (41 U.S.C. 251 note).

(ii) 52.219-8, Utilization of Small Business Concerns (Jul 2013) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $650,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

(iii) 52.222-17, Nondisplacement of Qualified Workers (JAN 2013) (E.O. 13495). Flow down required in accordance with paragraph (l) of FAR clause 52.222-17.

(iv) 52.222-26, Equal Opportunity (MAR 2007) (E.O. 11246).

(v) 52.222-35, Equal Opportunity for Veterans (SEP 2010) (38 U.S.C. 4212).

(vi) 52.222-36, Affirmative Action for Workers with Disabilities (OCT 1998) (29 U.S.C. 793).

(vii) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O.

13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40.

(viii) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.).

(ix) 52.222-50, Combating Trafficking in Persons (FEB 2009) (22 U.S.C. 7104(g)).

Alternate I (AUG 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(x) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (Nov 2007) (41 U.S.C. 351, et seq.).

(xi) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services--

Requirements (FEB 2009) (41 U.S.C. 351, et seq.).

(xii) 52.222-54, Employment Eligibility Verification (JUL 2012).

(xiii) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013)

(Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302

Note).

(xiv) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (MAR 2009) (Pub. L. 110-247).

Flow down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xv) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (FEB 2006) (46 U.S.C. Appx

1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

While not required, the contractor May include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations.

52.217-8 Option to Extend Services (Nov 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor at least 30 days before the contract expires.

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days;

provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 45 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed

36 mths.

All questions must be submitted via email to Peggy.Y.Pennie.civ@mail.mil by 14 September 2018, 12:00 p.m.

EST. SUBJECT LINE: W91ZLK-18-T-0054. Questions from (INSERT COMPANY NAME). All questions will be answered with an email response.

Quotes must be dated, and received by 06 September 2018, 10:00 a.m. EST via email to

Peggy.Y.Pennie.civ@mail.mil mailto:Peggy.Y.Pennie.civ@mail.mil mailto:Peggy.Y.Pennie.civ@mail.mil

Performance Work Statement for

Preventive Maintenance and Full Service Support

Roche Laboratory Equipment

REQUIREMENTS:

Provide full service maintenance support to include unlimited repairs, Roche certified repair parts, Roche software support, software updates, unlimited technical support calls, and one annual preventive maintenance service for the following Roche lab instruments:

8. Roche Diagnostics LightCycler 2.0 S/N: 1406901 / ECN: G8712

9. Roche Diagnostics LightCycler 2.0 S/N: 1406972 / ECN: H1633

10. Roche Diagnostics MagNa Pure LC S/N: LCPG0813

11. Roche Diagnostics LightCycler 480 II S/N: 2881

12. Roche Diagnostics LightCycler 2.0 S/N: 1406913

13. Roche Diagnostics LightCycler 2.0 S/N: 1417576

14. Roche Diagnostics LightCycler 2.0 S/N: 1403204

RESPONSE TIME: Repairs must be completed during normal duty hours (0800 – 1600) Monday through

Friday. Work outside normal duty hours must be coordinated through the government COR prior to performing the work.

Response time will be a confirmation call/email from the vendor within 1 business day of the service call being placed by the government COR or designee.

ON-SITE REPAIRS: The vendor will be onsite within 3 business days of receipt of the service call being placed by the government COR or designee. Vendor is to obtain a service ticket upon arrival at the facility before initiating any work. This is the authorization that the work has been approved by the COR or designee.

Any work performed without a service ticket or approval from the COR may not be covered under this contract and will not be billable to the government.

OFF-SITE REPAIRS: Any service evaluation where it is determined that an adequate repair cannot be completed onsite, an option to perform the service off-site may be available but must be coordinated and approved by the government COR. This will be documented on the service ticket and the contractor’s field service report.

EQUIPMENT DOWNTIME: Downtime for an instrument is measured as the interval between the time the government makes an attempt to contact the vendor for service and the time the equipment is accepted by the government as being in good operating condition. Travel time for the vendor is included in calculating total downtime. All service calls must be resolved within 14 calendar days of the service call being placed by the government COR or designee.

Exceptions will be managed by a COR on a case by case basis. Exceeding this time requirement may be considered as sufficient cause for termination of this contract, unless the government has delayed this service and it is documented with the government COR.

ONSITE REPORTING PROCEDURES: All contract employees entering building E2100 shall enter the building at the main entrance in front of building E2100 and sign in at the receptionist area prior to beginning any work. The Contractor will be checked into the building and issued a service ticket by the COR or designee before beginning work in the building. The Contractor is not authorized unescorted access to the building and will be required to have a government escort at all times while in the building. Upon completion of the work for the day, the contractor must return to the COR to provide an out brief prior to signing out and leaving the building. If the work is complete, the contractor must summarize the work performed and sign the service ticket before the COR or designee will release the service ticket. If the Contractor must return to complete the work, the service ticket will be re-issued upon return to building E2100. Once the work is complete, the

Contractor must follow-up with a service report to the COR that details the service performed on the instrument to include the type of service requested and the corrective action taken within 7 days of completion of the work requested.

DOCUMENTATION: All documentation, schematics, hardware, and software manuals, diagnostic routines, and any other items required by the contractor to perform the routine maintenance or service calls shall be furnished by the contractor and labeled as contractor property. The government will not be required to aid in the acquisition of any documentation or tools necessary to perform the duties of this contract.

PREVENTIVE MAINTENANCE CALLS: Contractors performing the technician services under this contract shall be required to perform a comprehensive Preventive Maintenance (PM) service on each piece of equipment in this contract at least annually. Maintenance performed must follow the manufacturer’s recommended guidance and ensure each system’s operations meet manufacturer specification standards. Any issues identified during a PM visit may be scheduled for service with the COR or designee at a follow-up visit.

Service Reports for PM visits must clearly provide detail and specify all checks, testing, and maintenance performed on covered instruments for PM services.

FIELD SERVICE REPORTS: Once all work is complete for requested services performed under this contract, the contractor must follow-up with a field service report to the COR that details the service performed on the instrument to include the type of service requested and the corrective action taken within 7 days of completion of the work requested. Please note that failure provide a field service report within 7 days of work completion will be in violation of the terms of this contract and may result in a delay of payment for the invoiced billing period of applicable services in which a field service report was not provided.

TRAINING/CERTIFICATION REQUIREMENTS: All contract personnel providing this Full Service must be trained and certified by Roche to service and maintain the current make and models of Roche equipment listed for this requirement contract prior to contract award. Proof of this training and certification must be provided to the government prior to contract award. Vendor must also demonstrate 1 year of experience with the specified make and model or similar equipment. Loss of this certification by the vendor may result in termination of the contract.

Anti-Terrorism and Operational Security (AT/OPSEC) –

AT Level I training. For Contractor employees with an area of performance within an Army controlled installation, facility or area. All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil

Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be http://jko.jten.mil/ accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal identity

Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime

Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive

2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

iWATCH Training. This standard language is for contractor employees with an area of performance within an

Army controlled installation, facility or area. The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

Accounting of Contract Services:

Cost for Providing Accounting for Contract Services – APG 5152.237-4900, Contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract.

The cost, if any, for providing this data shall be entered into the space provided at the appropriate CLIN. If no direct cost is associated with providing the data, enter “No Cost”.

Instructions, including the Contractor and Subcontractor User Guides, are available at the CMRA (Contractor

Manpower Reporting Application) website at: https://cmra.army.mil <https://cmra.army.mil>.

Maintenance Program Requirements:

1) For Repair and Return. "Upon completion of services, a written service report shall accompany the equipment being returned. The service report shall provide detailed information regarding the cause of the equipment malfunction and corrective action taken. Include, at a minimum, the time required to complete the work, price of labor (hourly rate), and a list of parts replaced with prices for each part."

2) For On-site Repairs:

a. "Contracted services are to be performed during the Contract defined Period of Performance.

Contractor is required to respond within (state hours/days) (during normal duty hours) (after duty hours/weekends/holidays)."

b. "Contractor's service representative shall report in person or telephonically notify the Contracting

Officer’s Representative or Maintenance Manager, Telephone No. 410- 417-3746, prior to commencing services during normal duty operating hours (0800 – 1630).

3) "The government and the contractor’s service representative will exchange hazard communication information before the commencement of any repair."

4) "When required, the contractor’s service representative will comply with the Office of Safety and Health

Administration lockout/tag-out standards while performing maintenance on equipment."

5) "Upon completion of services by the contractor’s service representative, a written service report shall be provided to the maintenance manager. The service report shall provide detailed information regarding the cause of the equipment malfunction and corrective action taken. Include, at a minimum, the time required to complete the work, price of labor (hourly rate), and a list of parts replaced with part numbers and prices for each part. "

6) "In the event all information is not available to the contractor's service representative when services are https://cmra.army.mil/ https://cmra.army.mil/ performed, the initial service report shall include all available information. The contractor shall provide the balance of the required information to the maintenance manager no later than 10 days after services are completed."

7) "After performing Calibration/Verification/Certification services, the contractor’s service representative will affix and/or update DD Form 2163 (Medical Equipment Verification/Certification). The contractor shall complete DD Form 2163 in accordance with the instructions provided in TB 38-750-2, or by the maintenance activity’s internal SOP."

8) "Contractor’s service representative will be factory trained and have a minimum of two years of experience working on the contracted equipment."

9) "Contractor must furnish all software upgrades issued by the equipment manufacturer."

10) "Contractor shall have access to all necessary diagnostic software (if applicable).

11) "Contractor shall use only new or OEM refurbished repair parts."

12) "Required forms and extracts from pertinent directives will be furnished to the contractor’s service representative by the government.

Medical maintenance support missions will be accomplished with applicable standards pertaining to the maintenance of medical equipment including but not limited to:

(1) Documenting maintenance of radiation emitting equipment in accordance with 21 CFR and TB MED

521. (as applicable)

(2) Performing electrical safety in accordance with National Fire Protection Association 99.

(3) Ensuring preventive life safety measures are considered as outlined in National Fire Protection

Association 101.

(4) Managing medical equipment program in accordance with TB MED 750–2, FM 4–02.1 and FM 5–424.

Each item of medical equipment will be tested for serviceability and electrical safety prior to initial use, and at least annually or more frequently if recommended by the manufacturers’ guidelines. Test results which measure technical specifications will be documented in accordance with TB MED 750–2

PERIOD OF PERFORMANCE

The period of performance shall be for one (1) Base year and two (2) option years. The Period of Performance reads as follows:

Base Year 29 September, 2018 - 28 September, 2019

Option Year I 29 September, 2019 - 28 September, 2020

Option Year 2 29 September, 2020 - 28 September, 2021

Quality Assurance Surveillance Plan

Roche Laboratory Equipment

1.0 INTRODUCTION

1.1 Purpose. The role of the Government in quality assurance is to ensure contract standards are achieved.

The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the

Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements

Summary.

1.1.1 The QASP provides a systematic method to evaluate the services the contractor is required to perform as specified in the PWS.

1.1.2 The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

2.0 ROLES AND RESPONSIBILITIES.

2.1 Contracting Officer Representative. The Contracting Officer Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

2.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies using a

Contractor Discrepancy Report with supporting documentation.

2.1.3. The COR maintains surveillance documentation.

2.1.4. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

2.1.5. The COR will monitor all contractor performance IAW the US Army Public Health Center

(USAPHC), Laboratory Sciences (LS). The monitoring activities will include but are not limited to:

a. For each repair or maintenance visit, the contractor will be escorted at all times while in the building housing the instrumentation.

b. COR will document contractor’s hours.

c. COR will examine submitted report(s) for accuracy and timeliness. Each invoice, after review and approval is signed and dated by the technical POC and filed appropriately.

d. COR will provide input to the contractor’s final report if necessary.

e. COR will ensure all work is completed and delivered within the stated time requirements (see PWS)

f. COR will inspect all invoices for accuracy and certify in Wide Area Work Flow (WAWF) by the centers

WAWF POC.

Contracting Officer. The Contracting Officer is responsible for safeguarding the interests of the United

States Government in contractual relationships. Only the Contracting Officer is authorized to bind the

Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

DESCRIPTION OF SERVICES

3.1. Scope of Work.

The objective of this contract is to provide yearly full-service preventative maintenance support, on-site repairs. This is non-personal services contract to provide routine preventive maintenance and as-needed repair of the Roche Laboratory Equipment listed in the attached PWS. The Government shall not exercise any supervision or control over the contract service provider performing services herein.

4.0 QUALITY REQUIREMENTS

4.1. Quality Control Program. The contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

5.0 SURVEILLANCE. The COR will perform quarterly surveillance based on the quality and effectiveness of the contractor’s data deliverables as well as the services provided.

5.1 Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects will not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable for any requirement by the

COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

6.0 DOCUMENTATION REQUIREMENTS.

6.1 Service Reports

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Perform quarterly preventative maintenance and service on the Roche Laboratory Equipment listed in the attached PWS.

Technical Phone Support

Response Time

On-site Repairs

Off-site Repairs

Equipment Downtime

7.1 Overview. This PRS summary identifies the services required by the PWS over which the Government will exercise surveillance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Revising and resubmitting the documentation at no cost to the

Government is the preferred method for correcting unacceptable performance. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

7.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods. The services required by the contractor are summarized into performance objectives and indicators, along with the minimum standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY

Performance

Objective

Performance

Indicator

Performance

Threshold

Method of

Surveillance

PRS # 1. Full Service

Support

Technical Phone

Support

Response Time.

On-site Repairs

Off-site Repairs

Equipment Downtime

(PWS)

Service/Service report and invoices are thorough, accurate, complete and accepted.

Timely completion of repairs

95% accuracy and completeness with first time/draft.

100% accuracy with one correction/rewrite.

100% inspection of deliverables

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.