A01_PWS_-_C4ISR_Lobby_Reception.pdf

Procurement Sensitive (FOUO)

PERFORMANCE WORK STATEMENT (PWS)

C4ISR FACILITY LOBBY DESK CLERK (PERSONNEL)

24 MAY 2018

For

Aberdeen Proving Ground (APG)

US Army Communication Electronics Command (CECOM)

Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance

Team APG C4ISR

Table of Contents

C.1. General

C.1.1 Scope

C.1.2 Background

C.1.3 Period of Performance

C.1.4 Place of Performance

C.1.5 Hours of Normal Operations

C.1.6 Personnel

C.1.7 Safety

C.1.8 Security

C.1.8.1 Handling/Access to Classified Information

C.1.8.2 Place of Performance

C.1.8.3 OPSEC Standing Operating Procedures/Plan

C.1.8.4 OPSEC Training

C.1.8.5 Access to Government Information Systems

C.1.8.6 Access and General Protection / Security Policy

C.1.8.7 Contractors Requiring Common Access Card (CAC)

C.1.8.8 Information Assurance / Infor Technology Training and Certification

C.1.8.9 Antiterrorism Level 1 Training Requirement

C.1.8.10 iWatch Training Requirement

C.1.8.11 Threat Awareness and Reporting Program (TARP) Training Requirement

C.2 Key Personnel (Contract Staff)

C.3. Requirements

C.3.1 Facility Lobby Desk Clerk

C.3.1.1 Services……………………………………………………………………………

C.3.1.2 Phase In and Phase Out Support…………………………………………………

C.3.1.2.1. Phase In…………………………………………………………………………….10

C.3.1.3 Manning Schedule and Location……………………………………………………..11

C.3.1.4 Specific Duties……………………………………………………………………….12

C.3.1.5 Place of Performance/Mandatory Monthly Security Checks

C.3.1.6 Neglect of Duties

C.3.1.7 Joint Personnel Adjudication System

C.3.1.8 Security Management System Training

C.3.1.9 Daily Logs

C.3.2 Project Manager

C.4 Deliverables……………………………………………………………………………

C.5 Government Furnished Facilities, Equipment, Automation Systems, and Services

C.5.1 Workspace

C.5.2 Utilities

C.6 Contractor Furnished Facilities, Equipment, Automation Systems and Services

C.7 Quality Assurance Surveillance Plan (QASP)

C.8 Contracting Officer’s Representative

C.9 Non-Personal Service Statement

C.10 Contractor Manpower Reporting (CMR)

SECTION 1

C.1 GENERAL:

The U.S. Army Communication Electronics Command (CECOM) and Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance (C4ISR) objective is to establish a multi-year, consolidated contract that provides personnel services assessment which will perform access control, badge check and facility inspections to ensure compliance with protection and security requirements in a large compound area consisting of multiple high rise buildings. The Team C4ISR objective is to establish a multi-year contract that provides on-site professional support service for building lobby reception. Task orders under this contract may be awarded Firm Fixed Price (FFP) as appropriate given the nature of the specific requirements. The lobby reception requirement period is one (1) base year from date of award, and four (4) twelve

(12) month option years.

C.1.1 SCOPE:

This is a non-personal services contract to provide personnel to meet reception, security oversight, and access control requirements on APG, including the operation of an electronic security system, intrusion detection and closed circuit television system.

C.1.2. BACKGROUND:

The U.S. Army Communication Electronics Command (CECOM) and Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance (C4ISR) of Aberdeen

Proving Ground (APG), MD are comprised of independent and interdependent organizations that are collectively responsible for the life cycle of C4ISR systems. CECOM ensures the global readiness of complex, networked Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) systems and capabilities that provide our forces with advanced information and technology needed to communicate on today's battlefield. CECOM's

16,000 military and civilian team members provide systems engineering support, training expertise, network and cyber defense capability development, field service support, supply chain management and depot manufacturing and sustainment operations to ensure our expeditionary Army and Joint

Force remains ready to operate, fight and win anywhere and at any moment.

C.1.3. PERIOD OF PERFORMANCE:

The Period of Performance (POP) will be 17 Dec 2018 to 16 Dec 2023. This will consist of 12 month base year with four (4) option years for a total of 60 months. Contracted functions will be carried out at Aberdeen Proving Ground, MD.

C.1.4. PLACE OF PERFORMANCE:

Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance

(C4ISR) compound on Aberdeen Proving Ground, Maryland, 21005.

C.1.5. HOURS OF NORMAL OPERATIONS:

Government recognized Federal Holidays apply to all Contractor employees except those performing essential support functions or providing twenty-four (24) hours per day, seven (7) days per week coverage as specified in contract. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as a holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday observance. If a Federal Holiday falls on a weekday, it is not recognized as a, “business day.” The

Contractor shall not report for work on the below recognized Federal Holidays. Depending on the calendar year, the Contractor should confirm with the COR the exact day which the Federal

Holiday falls on. The recognized Federal Government Holidays are as follows:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

Facility closures may occur due to unplanned events. Other reasons for facility closures include: (a)

Closure designated by Federal statute, executive order, or Presidential Proclamation; (b) Adverse weather conditions; (c) national emergencies.

C.1.6. PERSONNEL/CONTRACT STAFF:

The Contractor shall maintain an adequate staff of employees meeting all the requirements specified in the PWS. The Contractor shall ensure that all employees are professional, reliable and meet the training, certification and experience requirements of the contract. Each contracted employee is expected to adhere to standards of conduct that reflect credit on themselves, the Contractor, the U.S.

Army, and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the terms and conditions within the contract. The Contractor shall replace such an employee immediately and maintain continuity of services at no additional cost to the Government. In the event of normal turn-over of employees the

Contractor has thirty (30) days to fill any vacancies that may occur throughout the contract in order to receive payment for the services.

Key Personnel: Key personnel shall be utilized to fulfill requirements. The following positions are considered key personnel:

• Program Manager

Key personnel minimum qualifications are documented in Section 2: Key Personnel

Responsibilities and Minimum Qualifications.

Contractor proposals shall provide thorough and detailed documentation of the experience, abilities, and background for Key Personnel in the form of resumes or equivalent statements of qualifications.

Substitution for Key Personnel shall not be permitted unless such substitution is deemed necessary due to sudden illness, death, or termination of employment. In any of these events, the Contractor shall promptly notify the COR.

All requests for substitutions shall provide a detailed explanation of the circumstances necessitating the proposed substitution(s), a complete resume for the proposed substitute(s), and any other information requested by the Contracting Officer or COR needed to evaluate of the impact relative to the Task Order (TO), and to approve or disapprove the proposed substitution(s). All proposed substitutes shall have qualifications that are equal to or higher than the qualifications of the person to be replaced. The COR/ TCOR will evaluate such requests and promptly notify the Contractor of approval or disapproval thereof. Additional key personnel may be specified at the task order level if deemed necessary by mission requirements.

C.1.7. SAFETY:

Contractor will meet Army Safety requirements, as outlined in Army Regulation 385-10 (The Army Safety Program) in order to ensure a safe work environment.

C.1.8. SECURITY: N/A

C.1.8.1 HANDLING/ACCESS TO CLASSIFIED INFORMATION:

The Contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or

“Top Secret” and requires Contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

C.1.8.2 SECURITY CLEARANCE:

The contractor will be required to have a TOP SECRET facility clearance with no safeguarding. The contractor will require access to SCI (APG, MD) and Non SCI Intelligence Information, FOUO information, SIPRNET and Security Classification Guides (SCG) is required by the prime contractor at start of contract performance.

All Contractor personnel shall, at a minimum, be U.S. Citizens, who shall receive a National Agency Check. For functional areas under this PWS. The Contractor shall be responsible for obtaining the appropriate security clearances from the Defense Investigative Service Clearance Office (DISCO) while ensuring compliance by its employees with the security regulations of the U.S. Government and policy of C4ISR facility where work is to be performed. Proof of an interim Secret Clearance shall be required prior to work being performed. Contractor will require access to both SCI and Non-SCI locations contingent upon the functional area and Task Order specific requirements. Personal Identity Verification of Contractor Personnel: All Contractor personnel, inclusive of subcontractors, must be registered in the Joint Personnel Adjudication System (JPAS).

Restrictions: The use of Non-U.S. citizens, including Lawful Permanent Residents (LPRs), is not permitted in the performance of this task order for any position that involves access to, development of, or sustainment of any U.S. Army IT system or application. Contract performance and information processing under this contract is restricted to the continental United States (CONUS).

Performance of this contract will require the contractor to have access to classified information only at Facility Lobby Desk Clerk Support for C4ISR government activities.

Contractor requires access to SCI locations within Functional Areas (Post) 1 and 2.

C.1.8.3 OPSEC STANDING OPERATING PROCEDURE/PLAN:

The contractor shall utilize the existing CECOM OPSEC Standing Operating Procedure

(SOP)/Plan. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander.

C.1.8.4 OPSEC TRAINING:

Per AR 530-1, Operations Security, Contractor management shall ensure new Contractor employees shall complete Level I OPSEC training within thirty (30) calendar days of the beginning of the POP for each TO. All Contractor employees shall complete annual OPSEC awareness training. The Contractor will maintain an organizational training record and shall submit certificates of completion for each Contractor employee, to the COR.

C.1.8.5 ACCESS TO GOVERNMENT INFORMATION SYSTEMS (IS):

Contractor management shall ensure all Contractor employees with access to Government information systems on the non-secure internet protocol router network (NIPR) or secure internet protocol router network (SIPR) shall be registered in the Army Training Certification Tracking

System (ATCTS) prior to performing under the TO. Contractor employees shall successfully complete the DoD Cybersecurity Challenge training. The training shall be completed prior to

Contractor employee’s accessing IS. This training shall be taken by Contractor employees on an annual basis. All email correspondence generated under this TO shall be conducted through a government email account.

C.1.8.6 ACCESS AND GENERAL PROTECTION/SECURITY POLICES AND

PROCEDURES:

Contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of

Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition

(FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.1.8.7 CONTRACTORS REQURING COMMAND ACCESS CARDS (CAC):

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated

National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

C.1.8.8 INFORMATION ASSURANCE (IA) INFORMATION TECHNOLOGY (IT)

TRAINING AND CERTIFICATION:

The IA workforce focuses on the operation and management of IA capabilities for DOD systems and networks. IA ensures that adequate security measures and established IA policies and procedures are applied to all Information Systems (IS) and networks. The IA workforce includes all privileged users and IA managers who perform any of the responsibilities or functions described in

DOD 8570.01M chapters 3 – 5, including: developing, testing, deploying, operating, administering, troubleshooting, managing, and retiring DOD information systems. The Army must ensure that appropriate levels of IA awareness, training, education certification and workforce management are provided to the IA workforce and Information System users that are commensurate with their respective responsibilities. Contractors performing IA/IT functions shall be on Duty Appointment

Orders that identify the IA/IT position they are working in.

IA/IT Training: All Contractor employees working IA/IT functions shall comply with DOD and Army training requirements in DOD 8570.01, DOD 8570.01-M and AR 25-2 upon contract award.

IA/IT Certification: Per DOD 8570.01-M , DFARS 252.239.7001 and AR 25-2, Contractor management shall ensure that Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification and computing environment certification(s) stipulated in DOD 8570.01-M shall be completed prior to performing services under this contract or any associated TO.

IA Workforce Contractors shall authorize the release of certification information from DOD approved certification providers via the Defense Manpower Data Center (DMDC) Information

Assurance Workforce Certification Application.

C.1.8.9 ANTI-TERRORISM (AT) LEVEL 1 TRAINING REQUIREMENT:

All Contractor employees requiring access to Government installations, facilities and controlled access areas, shall complete Anti-Terrorism (AT) Level I awareness training within thirty (30) calendar days after the TO release date. The Contractor shall submit certificates of completion for each Contractor employee, to the COR. AT Level I awareness training is available at the following website: https://Jkodirect.jten.mil; log in, complete the training modules, retain a certificate of completion and provide a training certificate to the COR, annually.

C.1.8.10 iWATCH TRAINING REQUIREMENT:

The Contractor and its subcontractors shall brief all of their employees performing under this contract, on the local iWATCH program (training standards provided by the requiring activity

Antiterrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employee’s to report suspicious activity to local law enforcement and the COR. This training shall be completed within sixty (60) calendar days of contract award. If a new Contractor employee is hired under this contract, he/she shall be required to receive the local iWATCH program briefing within sixty (60) calendar days of commencing performance. Once each Contractor employee has received the required iWATCH program briefing, the results shall be reported to the COR.

https://jkodirect.jten.mil/

C.1.8.10.1 iWATCH PROGRAM: resources may be found at the following website:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

C.1.8.11 THREAT AWARENESS AND REPORTING (TARP) TRAINING

REQUIREMENT:

TARP training promotes personnel’s ability to identify, report, and prevent espionage, subversion, sabotage, insider threats, terrorism or extremist activities directed against the Army and its personnel, facilities, resources, and activities. Per AR 381-12 Threat Awareness and Reporting

Program (TARP), all Contractor personnel with security clearances must receive annual TARP training by a CI agent or other trainer as specified in 2-4b. The Contractor shall receive training from a Government Agent, retain completion certificates on file and submit certificates of completion for each Contractor employee: to the COR.

SECTION 2

C.2. KEY PERSONEL:

KEY PERSONNEL FUNCTIONAL

RESPONSIBILITY

MINIMUM

QUALIFICATIONS

Program Manager Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations.

Organizes, directs, and coordinates the planning and production of all contract support activities.

Demonstrates written and oral communication skills.

Establishes and alters contract management to direct effective contract support activities.

U.S. citizenship is required.

Single Scope Background

Investigation (SSBI) Clearance required, as minimum.

Education: Bachelor’s degree in related business or technical field. One year of relevant professional experience may be substituted for each year of college education required (4).

Project Management Institute

(PMI) Project Management

Professional (PMP) Certification.

Experience: 10 or more years of related experience, including 5 years in a program manager role.

Demonstrated leadership of multiple contracts of significant complexity and scope.

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

SECTION 3

C.3. REQUIREMENTS:

C.3.1. FACILITY LOBBY DESK CLERK (FLDC):

Desk Clerks shall enforce the Government’s system of personnel identification and access control by conducting a 100% check of all C4ISR badges. Desk Clerks shall perform package inspections when and as directed by the post orders, or as directed by the Contract Officer Representative

(COR) in the event of an emergency or period of increased security readiness. These inspections shall include, inspection of packages, briefcases, purses, canisters, bags, and other suspicious containers in the possession of visitors, employees and other persons arriving on, working at, visiting, or departing from C4ISR facilities. Desk Clerk shall notify customers when packages are delivered to the lobby for pick up. Desk Clerk shall alert the APG Law Enforcement and the COR in the event of suspicious activity. The Desk Clerks shall deny admittance to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

Desk Clerks shall provide on-site security and control access to the post area, observing, detecting, and reporting violations as directed by the post orders. Desk Clerks shall provide and maintain complete and effective surveillance, protection and inspection of all internal and external areas within the designated parameters and authority of their assigned post. Desk Clerks shall be required to answer questions and provide directions to visitors and building tenants. Prior to arriving on duty, each Desk Clerk shall be familiar with the name, address, and location of his/her post, as well as the post orders of the assigned post.

Desk Clerks shall be familiar with each tenant Agency’s name and the locations within the facility of the most commonly sought-after offices or locations, such as service offices, conference rooms, restrooms, elevators, entrances and exits, the cafeteria, and parking areas, and shall provide that information to any visitor upon request. Desk Clerks assigned to entrance/exit posts shall know the location of and usage instructions for the nearest first aid kit, automatic external defibrillator, fire extinguisher, fire alarm, and emergency call boxes, and shall be ready, willing, and able to use them as necessary and as required by C4ISR post orders.

C.3.1.1. SERVICES:

Contracted Lobby Desk Clerk shall be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Desk Clerks shall be thoroughly familiar with the requirements for the work area that they are assigned too. When this is not feasible (i.e., when there are emergency nonrecurring services and the Contractor is given limited advance notice regarding the Government’s requirements), the Contractor should allow, to the maximum extent practicable, preparation time in which Desk Clerks will be able to read and familiarize themselves with the post orders prior to assuming duty on the post. Under no circumstances shall any Desk Clerk neglect his/her assigned duties in order to familiarize him/ herself with post orders. Desk Clerks shall demonstrate their familiarity with post orders, C4ISR Security Control Center procedures, and any other relevant information during each daily shift.

Desk Clerks shall have the ability to stand for prolonged periods of time, climb at least five (5) flights of stairs and have the ability to lift at least fifty-six (56) pounds.

Should the Fire alarm go off for any reason in the building the Lobby Desk Clerk must immediately call 911 and report that the alarm is going off as long as they are not in immediate danger. If in immediate danger they should get to a safe place and then call 911.

C.3.1.2. PHASE IN AND PHASE OUT SUPPORT:

A transition period is scheduled for the one month prior to contract end date (phase out) to allow for orderly contract transition. In order to maximize the effectiveness of the transition process, an initial meeting between the Government's Contract Administrator and Contractor’s Contract

Managers shall be held to address phase in and phase out requirements and responsibilities not later than 7 days into the phase in/phase out period. Subsequent meetings will be held as determined by the Contracting Officer.

C.3.1.2.1. PHASE IN:

During the phase in period, key contractor personnel will be permitted to observe operation of the contractor and Government pertaining to this contract. The incoming contractor shall ensure that its phase in operations do not hinder or interfere with normal operations of the phase out contractor, and the maximum effort is made to avoid loss of productivity.

During the phase in, the outgoing contractor will transfer all work at contract start date to the successor contractor.

C.3.1.2.2. PHASE OUT:

During the one month period immediately prior to the end of this contract, including options, or if the contractor is not awarded the subsequent contract for these services, the contractor shall permit the successor to observe and become familiar with any and all operations under this contract. The contractor shall remain responsible and liable for the completion of all requirements of this contract, which shall begin on or before the final day of this contract. The contractor shall not defer any requirements for the purpose of avoiding responsibility and transferring such responsibility to the successor-contractor or the Government. The contractor shall fully cooperate with the successor contractor and the Government, and shall not interfere with their work or duties.

Contractor must include the following email addresses of the Contracting Officer Representative when submitting invoices in WAWF, richard.deoliveira.civ@mail.mil.

mailto:richard.deoliveira.civ@mail.mil

C.3.1.3. MANNING SCHEDULE AND LOCATION:

A 251 day work year is anticipated for all posts except Post (P) #5, #6. #7, P#5,#6, and #7 is 365 days, with 366 on leap year for a 24/7 duty operation. P #16 in the event of alarm monitoring failure. Upon receiving IDS system failure notification after duty hours. All posts shall be manned at all times during required hours of operations.

Post (P)

Building

Area

Building

Number

Daily Hours of

Operation

Clearance

Requirement

P #1 Lobby 6006 0600 - 1600

Monday - Friday Secret

P #2 Lobby

Security Center

0700 - 1700

Monday - Friday Secret

P #3 #3 Loading Dock 6003 0500 - 1300

Monday - Friday

Top

Secret/SCI

P #4 Outside Stand 6003 1200 - 2000

Monday - Friday Top

Secret/SCI

P #5 Lobby 6003 24/7 Top

Secret/SCI

P #6

P#7 Lobby 6001 24/7 Secret/SCI

P #8 Lobby 6002 #8 0600 – 1600

Monday - Friday Secret

P #9 Lobby 6002 0700 – 1700

Monday - Friday Secret

P #10 Lobby 6007 #10 0600 – 1600

Monday - Friday Secret

P #11 Lobby 6007 0700 – 1700

Monday - Friday Secret

P #12 Lobby 6010 #12 0600 – 1600

Monday - Friday Secret

P #13 Lobby 6010 0700 – 1700

Monday - Friday Secret

P #14 Lobby 3090 #14 0700 – 1700

Monday - Friday Secret

P #15 Lobby 3200 #15 0700 – 1700

Monday - Friday Secret

P#16 RM B1322 6006 Monitoring

Failure

Secret

C.3.1.4. Specific Duties:

a. FACILITY LOBBY DESK CLERK POST FUNCTIONS: P#1 Building 6006, P#8

Building 6002, P#9 Building 6002, P#10 Building 6007, P#11 Building 6007, P#12 Building 6010, P#13 Building 6010, P#14 Building 3090, P#15 Building 3200 - The Facility Lobby Desk Clerk at these posts shall:

o Acknowledge personnel upon entering the facility.

o Inspect all Government issued Common Access Cards (CAC) and C4ISR identification badges to prevent unescorted entry into facility. At a minimum, Desk Clerk shall be able to compare the employee’s face to the photo on the CAC or C4ISR badge.

o Have the right to physically touch the CAC or C4ISR badge as an employee is entering the building to further measure security or to detect counterfeiting.

o Visitors may be required to undergo screening of unauthorized equipment/material before receiving a C4ISR Visitor’s badge. The Desk Clerks shall be responsible for informing the personnel escorting the visitor(s) that they must maintain a visual line of sight, physical proximity, or other means of control of the visitor(s) throughout the duration of being in that area/ building.

The ratio of visitors to escorts will be established by the organizations security spokesperson based on operational requirements. Desk Clerks shall also be responsible for ensuring items are not brought into secure areas which are not permitted (i.e. cell phones).

o Conduct a “Manual Lookup” using the facility Access Control System on all C4ISR employees who request entry without a valid CAC or identification badge in their possession.

Employment verification shall be validated through the system database.

o Serve as an information center and answer inquiries made by visitors and/or employees.

o Ensure visitors register and receive a visitor ID badge and have a proper escort if needed before being allowed entry into the facility.

o Confiscate expired badges, log badge and turn into the PM for destruction.

o Call the APG Police Department immediately if an unattended bag, box, or any other container is discovered. Complete Suspicious Package Checklist. Do not touch the package.

o During the normal duty hours, notify the PM and COR of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

o Remain at post. In areas with two or more Desk Clerk one should remain at the post, while the other walks around the lobby observing/greeting personnel o Keep their station clean and presentable at all times.

o Call the building custodian for all facility issues.

o Provide badge count to PM at end of day.

b. FACILITY LOBBY DESK CLERK POST FUNCTIONS: P#2 Building 6006, (Security

Center) -The Facility Lobby Desk Clerks at this post shall perform all functions identified in C.3.1.

above along with the following additional functions:

o Prepare Campus Badges o Register Common Access Card’s o Enter personnel into the Security Management System

c. FACILITY LOBBY DESK CLERK POST FUNCTIONS: P#3 and P#4 Building 6003 -

The Facility Lobby Desk Clerks at these posts shall:

o Acknowledge personnel upon entering the facility.

o Monitor access/egress of all employees and visitors during duty hours o Verify restricted area badge for employees and visitors entering lab.

o Confiscate expired badges, and turn into the I2WD Security Officer.

o Conduct check of bags and briefcases for prohibited items as mandated by the Defense

Intelligence Agency accreditation and local security policies during Sensitive Compartmented

Information Facility (SCIF) access/egress.

o Control hardstand area of complex.

o Monitor vehicles and sensitive equipment on the site.

o Execute Random Antiterrorism Measures (RAM) during periods of heightened security, as directed by COR.

o Call the APG Police Department immediately if an unattended bag, box, or any other container is discovered. Also, contact I2WD Security, and PM. Complete Suspicious Package

Checklist. Do not touch the package.

o During the normal duty hours notify the I2WD Security Office, and PM of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

o Remain at their station.

o Keep their station clean and presentable at all times.

o Call the building custodian for all facility issues.

o At 0500, assist in unlocking doors/gates, then set up and prepare entrance for operation.

Secure door at 1900 hours and then assist in securing area.

o Not later than 0545, shall have spaces in other I2WD buildings unlocked including side gates.

o Not later than 0600, unlock Guard Shack door for the employee entrance.

o Unlock the X09, disarm the alarm, fill out the SF 702 and change magnetic sign to read

OPEN. At 1900 hours lock X09, spin dial to lock, alarm door, change sign to CLOSE and ensure all equipment is secure.

o Unlock/Lock the slide gates, exterior doors of 6004 & 6005, and the Red Badge area in

B6006 o Perform a walkthrough of the I2WD building on each floor before it is secured.

o Conduct one (1) walk-through of the Lab and loading dock area thirty (30) minutes prior to the end of the shift and ensure that all doors and windows are secure.

o Verbally or telephonically notify P#5 Lobby Desk Clerk that all is secure, before terminating the post at the end of the day. Results of security walk through shall be documented in daily journal prior to departing at the end of the shift.

d. FACILITY LOBBY DESK CLERK POST FUNCTIONS: P#5 Building 6003, P#6 and

P#7 Building 6001 – The Facility Lobby Desk Clerk at this post shall:

o Acknowledge personnel upon entering the facility.

o Inspect all Government issued Common Access Cards (CAC) and C4ISR campus identification badges to prevent unescorted entry into facility. At a minimum, Desk Clerk shall be able to compare the employee’s fact to the photo on the ID.

o Have the right to physically touch the CAC or C4ISR badge as an employee is entering the building to further measure security or to detect counterfeiting.

o Confiscate expired badges and turn into the I2WD Security Officer.

o Visitors may be required to undergo screening of unauthorized equipment/material before receiving a C4ISR Visitor’s badge. The Desk Clerks shall be responsible for informing the personnel escorting the visitor(s) that they must maintain a visual line of sight, physical proximity, or other means of control of the visitor(s) throughout the duration of being in that area/ building.

The ratio of visitors to escorts will be established by the organizations security spokesperson based on operational requirements. Desk Clerks shall also be responsible for ensuring items are not brought into secure areas which are not permitted (i.e. cell phones or other recording devices).

o NLT 0530, Coordinate with P#3 (A1203C) and P#4 (A1267A) for the opening of the employee entrance door.

o NLT 0530, contact DES (306-0550), to notify them you are disarming the alarm.

o Check the safe in the lobby once per night and fill out the SF 702.

o Act as the C4ISR Campus point of contact for all system outages, planned or unplanned.

o Monitor all alarms and CCTV, in the event of an alarm signaling a condition or incident contact building security manager.

o Maintain daily log of activities DA Form 1594 o Process badge access applications, visitor requests, and issue badges. If visitor is NOT

CLEARED, they require an escort.

o Issue and receive access control media and all equipment coming into the building (i.e.

door keys, badges, computer, and other equipment). All equipment coming into facility shall have an approved equipment form and be scanned in and out of the building by bar code.

o Randomly inspect bags for cell phones, and any other media storage devices not approved for a restricted area.

o Secure the building and activate the alarm when all employees have left for the day.

Contact DES to notify them you are doing a perimeter check of I2WD spaces, call DES upon completion with report and annotate on DA Form 1594.

o Serve as an information center and answer inquiries made by visitors and/or employees.

o Ensure visitors register and receive a visitor ID badge and have a proper escort before being allowed entry into the facility.

o Call the APG Police Department immediately, if an unattended bag, box, or any other container is discovered. Also, contact I2WD Security and PM. Complete Suspicious Package

Checklist. Do not touch the package.

o Check and read log daily. Update daily log to note any alarm or building issues.

o During the normal duty hours, notify the I2WD Security Office and PM of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

o Remain at their station. Keep station clean and presentable at all times.

o Call the building custodian for all facility issues.

e. ALTERNATE IDS MONITORING DESK CLERK POST FUNCTIONS:

o Post is occupied in the event of an Electronic Security System (ESS) monitoring failure.

Act as the C4ISR Campus point of contact for all system outages, planned or unplanned.

o Upon receiving IDS monitoring failure notification, there will be a one hour response time to stand-up and man the post.

o Monitor all alarms and CCTV, and contact APG Police for any alarm, signal or incident.

o Provide 24/7 coverage with uninterrupted monitoring until Intrusion Detection System

(IDS) monitoring coverage is reestablished with DES.

o Maintain daily log of activities DA Form 1594.

o Serve as an information center and answer inquiries made by DES o Call the APG Police Department immediately, if an unattended bag, box, or any other container is discovered. Complete Suspicious Package Checklist. Do not touch the package.

o Check and read log daily. Update daily log to note any alarm or building issues.

o During the duty hours, notify the I2WD Security Office and PM of any security issues, including power failures, SMS issues, locks not working, doors not closing properly, etc.

o Keep station clean and presentable at all times.

o Call the building custodian for all facility issues.

o Receive closing validation checks from secure areas annotate on DA Form 1594.

o Provide completed SITREP with DA Form 1594 of incident that caused the monitoring failure and the corrective action to repair o Emergency Security Monitoring SOP will be established and maintained at the post, reviewed by Desk Clerks before assuming duties with an annual review by the COR and designated

Security POC.

C.3.1.5. PLACE OF PERFORMANCE/MANDATORY MONTHLY SECURITY CHECKS:

Though the Contractor shall be responsible for all stationary positions at the above locations, the

Contractor shall be obligated to provide support to any facility within the C4ISR campus, when that support is required. Examples may include opening and making other facilities available or accessible for meetings or training, when surges of support are required due to larger than normal visitor access requirements, assistance or response due to possible security breach or other emergency situations to include power outages that affect secure buildings, (Buildings 6001 <P#6

& P#7, 6003, 6004, and 6005). The Contractor shall conduct mandatory monthly security checks by locking the doors and requiring all personnel entering buildings 6002, 6006, 6007, to badge in one workday a month. The COR will validate a schedule for the mandatory security checks established by the local contractor project manager. All badges that do not work shall be confiscated, logged and turned into to the Program Manager.

C.3.1.6. NEGLECT OF DUTIES:

Engagement in any activity that may detract from the Desk Clerk’s undivided attention to their duties shall not be permitted. Prohibited activities, include, but are not limited to: sleeping while on duty, unreasonable delays, failure to carry out assigned tasks, conducting personal affairs during duty hour, playing computer games, playing music, viewing FACEBOOK or other social media sites, downloading to a Government furnished device, personal phone calls, texting, etc. If the COR views or is notified that an individual is neglecting his/ her duties per this PWS, the COR will document then notify the KO and PM. The COR may request that the individual be removed from performing under this contract.

C.3.1.7. JOINT PERSONNEL ADJUDICATION SYSTEM (JPAS):

The Government will identify Facility Lobby Desk Clerk positions which require JPAS accounts.

Each Desk Clerk performing in the identified position shall take the required JPAS training and acquire a JPAS account to be used in duty performance.

C.3.1.8. SECURITY MANAGEMENT SYSTEM (SMS) TRAINING:

Desk Clerk shall attend biannual training on Symmetry, Alarm Monitoring and recognition, and badging. The Lobby Desk Clerks shall be able to operate the Closed Circuit Television Video

(CCTV) to include Cameras, and recording play back. Desk Clerks shall be able to isolate camera viewing location in and outside the building.

C.3.1.9. DAILY LOGS:

All Lobby Desk Clerk Posts will maintain daily log of activities on a DD Form 1594 or an approved equivalent.

C.3.2. PROJECT MANAGER:

C4ISR requires one (1) full-time person with a TS/SCI Clearance to perform overall Project

Management for this contract. This position is listed as key personnel and must be filled within 30 days of a vacancy.

C.4. DELIVERABLES:

The deliverables would consist of customer comments and Periodic Planned Evaluations (PPE).

These reports will be required on a monthly or quarterly basis.

C.5 GOVERNMENT FURNISHED FACILITIES, EQUIPMENT, AUTOMATION

SYSTEMS, MATERIALS AND SERVICES:

C.5.1 WORKSPACE:

The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the task order PWS to include desk space, telephones, computers, document scanners, printing paper, photocopiers, fax machines, printers and email access.

C.5.2. UTILITIES:

The Government will provide all utilities in the facility for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities.

C.6 CONTRACTOR-FURNISHED FACILITIES, EQUIPMENT, AUTOMATION

SYSTEMS, MATERIAL AND SERVICES:

The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed PWS. The Contractor shall furnish flashlights, batteries, pencils, pens and related items which are used individually to assist Desk Clerks in meeting the requirements of this PWS.

C.7 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP):

Quality Assurance Surveillance will be accomplished by semi-annual Periodic Planned evaluations by the COR and Customer Comments consistent with the requirements of this contract.

C.8 CONTRACTING OFFICER REPRESENTATIVE (S) (COR):

The Government will appoint a COR who oversees the contract as a whole. The KO will provide a copy of the COR appointment letter (given to and appointing the COR). This appointment letter states the responsibilities and limitations of the COR as they pertain to this contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including

Government drawings, designs, specifications; monitor Contractor's performance and notify the KO and Contractor of any deficiencies; coordinate availability of Government Furnished Property

(GFP), and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions within the contract award or any TO award against the base contract.

C.9 NON-PERSONAL SERVICE STATEMENT:

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the statement of work. Contractor employees will perform their duties independent of, and without the supervision of, any Government official. The duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States

Government, overseeing the work of Federal employees, providing direct personal services to any

Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the

Federal Acquisition Regulation (FAR).

C.10 CONTRACTOR MANPOWER REPORTING (CMR):

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) has established a secure data collection site, entitled Contractor Manpower Reporting System, for the purpose of capturing contractor (and subcontractor) manpower utilized during the performance of this contract. As a result, the contractor shall report all the information required by the Contractor Manpower Reporting System. The information requiring completion by the contractor includes, but may not be limited to the following: Contracting Office, Contracting

Officer, Contracting Officer's Technical Representative, Contract number, Requiring activity identification code (UIC), Command, Obligated Dollars, Fund cite information, Contractor name, address, phone number, e-mail address, Direct labor hours, Direct labor dollars, Federal

Service Code (FSC) and Locations of service. The contractor shall submit all required information before final invoice. The contractor shall access the Contractor Manpower

Reporting System database on the internet and fill-in the required data entry fields. The system can be accessed at the following internet address: https://cmra.army.mil https://cmra.army.mil/