J.1_Sample_Task_Order_PWS.pdf

For Official Use Only

Procurement Sensitive (FOUO)

REQUEST FOR PROPOSAL

W91ZLK-18-R-0014

SAMPLE TASK ORDER

*PERFORMANCE WORK STATEMENT (PWS)*

For

Functional Area 1: Enhanced Automated Data Processing Support

Table of Contents

1.0 Introduction/Description of Services

1.1 Objectives/Scope of Work

1.2 Type of Contract and Period of Performance (POP)

1.3 Requirements

1.4 Contractor Manpower Reporting Application

1.5 Security Requirements

1.6 Handling/Access to Classified Information

1.7 Derivative Classification Training

1.8 Operation Security (OPSEC) Standard Operating Procedures (SOP)/Plan

1.9 OPSEC Training

1.10 Access to Government Information Systems (IS)

1.11 Access and general protection/security policy and procedures

1.12 Contractors requiring Common Access Card (CAC)

1.13 Contractors that do not require Common Access Card (CAC)

1.14 Army Training Certification Tracking System (ATCTS)

1.15 Anti-Terrorism (AT) Level I Training Requirement

1.16 iWatch Training Requirement

1.17 Treat Awareness and Reporting Program (TARP) Training

2.0 Functional Area 1 – Enhanced Automated Data Processing Support

2.1 Performance

2.2 Project Manager

2.3 Supported Command Integration Program (SCIP)

2.4 Desktop Service Support

2.5 Project IT Service Support

2.6 Headquarters IT Service Support

2.7 System Administrator Senior

2.8 Cloud Administrator

2.9 Video Teleconference (VTC) and Audio/Visual (A/V) Support

2.10 SharePoint Solution Provider

2.11 SharePoint Administrator

2.12 SharePoint Requirements Analysts

2.13 CECOM Web Support

2.14 Innovations

2.15 Government Data and Data Rights

SECTION 1

1. Introduction/Description of Services: Functional Area 1 (FA1) – Enhanced Automated Data Processing (ADP) Support Services. FA1 consists of Command, Control, Communication, Computers and Information Management (C4IM) enhanced service delivery and support requirements. Enhanced service requirements extend beyond the installation Network Enterprise Center (NEC) provided C4IM baseline standards for automation, communications systems & systems support, and information assurance services. Enhanced C4IM automated data processing support services shall be provided in compliance with Army C4/IT guidance and installation NEC policies and procedures. Individual task orders will define enhanced ADP support services requirements and performance standards. Services may be provided on NIPR and SIPR Networks. The following are anticipated tasks for FA1, to be used in the evaluation processes of contractor proposals (reference RFP W91ZLK-18-R-0014 (Instructions to Offerors).

1.1 Objectives/Scope of Work: The CECOM Team C4ISR objective is to establish task orders, which provide on-site professional support service for FA1 requirements:

• Enhanced Automated Data Processing Support for CECOM, APG, MD

1.2 Type of Contract and Period of Performance (POP): FA1 support services awarded shall be awarded as task orders, under a Firm Fixed Price IDIQ. The Period of Performance (POP) is anticipated for one year from date of award, with three (3) option periods of twelve (12) months each and a potential six (6) month extension. Potential total task order life is four (4) years.

*NOTE: After IDIQ award, there are anticipated requirements for three (3) separate task order awards, in accordance Functional Area (1). Task Order(s) period of performances are anticipated for: 22 January 2019 – 21 January 2020, with three (3) option periods of twelve (12) months each.

The potential total task order life is four (4) years. These 3 task orders will support CECOM/C4ISR and contracted functions will be carried out at APG, MD. Each of these 3 anticipated task order PWS(s), will be forwarded to the awardee IDIQ contractor, after IDIQ award in accordance with IDIQ Functional Area 1, requirements.

1.3 Performance: The Contractor shall provide and maintain; all management, supervision, labor, training, equipment, materials, tools, supplies, facilities, transportation, travel, licenses, permits, certificates, certifications, insurance, pre-employment screenings, reports, files and non-personal services necessary to perform the functions as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Equipment (GFE). The Contractor shall perform to the standards in this task order and in accordance with the Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract.

All solutions and services shall be performed in accordance with all Department of Defense (DoD) and Army policies, regulations, standards and procedures, in accordance with the IDIQ.

Reference Base Contract Performance Work Statement (PWS) for detailed specifications not otherwise included.

1.4 Contractor Manpower Reporting Application: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this task order for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/ Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill.

1.5 Security Requirements: The contractor will be required to have a SECRET facility clearance with no safeguarding. The contractor will require access to Controlled Unclassified Information (CUI) information, SIPRNET and Security Classification Guide (SCG).

All Contractor personnel shall, at a minimum, be U.S. Citizens, who shall receive a National Agency Check for functional areas under this PWS. The Contractor shall be responsible for obtaining the appropriate security clearances from Office of Personnel Management (OPM) while ensuring compliance by its employees with the security regulations of the U.S. Government and policy of C4ISR facility where work is to be performed. Proof of an interim Secret Clearance shall be required prior to work being performed. Personal Identity Verification of Contractor Personnel:

All Contractor personnel, inclusive of subcontractors, must be registered in the Joint Personnel Adjudication System (JPAS). Restrictions: The use of Non-U.S. citizens, including Lawful Permanent Residents (LPRs), is not permitted in the performance of this task order for any position that involves access to, development of, or sustainment of any U.S. Army IT system or application.

Contract performance and information processing under this contract is restricted to the continental United States (CONUS).

The contactor shall adhere to the CECOM OPSEC Plan, 19 June 2017.

1.5.1 Safeguarding "Controlled Unclassified Information” (CUI) information: CUI Information generated and/or provided under this contract shall be safeguarded and marked as specified in AR 25-55 and DoD 5200.1-M. (Marking is in Volume 2).

1.6 Handling/Access to Classified Information: The Contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.7 Derivative Classification Training: At a minimum, all personnel who require Secret Internet Protocol Network (SIPRnet) access, who process or handle classified material, or who prepare reports/orders/summaries that are classified Confidential or higher are derivative classifiers.

Derivative classifiers must complete the prerequisite Derivative Classification Training (Course IF103.16) available through the Defense Security Service (DSS) Center for Development of Security Excellence (CDSE) Security Training, Education and Professionalization Portal (STEPP).

STEPP can be accessed at the following locator: http://www.cdse.edu/stepp/index.html. The training must be completed every two (2) years.

1.8 OPSEC Standing Operating Procedure/Plan: The contractor shall utilize the existing CECOM OPSEC Standing Operating Procedure (SOP)/Plan, 19 June 2017. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.9 OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website: http://cdse.edu/catalog/elearning/GS130.html (Duration: 45 minutes).

1.10 Access to Government Information Systems (IS): Contractor management shall ensure all Contractor employees with access to Government information systems on the non-secure internet protocol router network (NIPR) or secure internet protocol router network (SIPR) shall be registered in the Army Training Certification Tracking System (ATCTS) prior to performing under the TO. Contractor employees shall successfully complete the DoD Cybersecurity Challenge training. The training shall be completed prior to Contractor employee’s accessing IS. This training shall be taken by Contractor employees on an annual basis. All email correspondence generated under this TO shall be conducted through a government email account.

1.11 Access and general protection/security policy and procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.12 Contractors requiring Common Access Card (CAC): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

http://www.cdse.edu/stepp/index.html

1.13 Contractors that do not require Common Access Card (CAC), but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.14 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems: All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Cybersecurity Awareness prior to access to the IS and then annually thereafter.

• All contractor employees and associated sub-contractor employees must complete the DoD Cybersecurity awareness training before issuance of network access and annually thereafter.

All contractor employees working Cybersecurity/IT functions must comply with DoD and Army training requirements in DoDD 8140.01, DoD 8570.01-M (Ch4) and AR 25-2 within six months of appointment to Cybersecurity/IT functions.

• Per DoD 8570.01-M (Ch4) , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting Cybersecurity/IT functions shall be appropriately certified upon contract award.

The baseline certification as stipulated in DoD 8570.01-M (Ch4) must be completed upon contract award.

1.15 Anti-Terrorism (AT) Level 1 Training: All Contractor employees requiring access to Government installations, facilities and controlled access areas, shall complete Anti-Terrorism (AT) Level I awareness training within thirty (30) calendar days after the TO release date. The Contractor shall submit certificates of completion for each Contractor employee, to the COR. AT Level1 awareness training is available at the following website: https://Jkodirect.jten.mil log in and complete the training modules. Non-CAC-holders may go to:

http://jko.jten.mil/courses/atl1/launch.html.

1.16 iWatch Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.16.1 iWATCH program resources may be found at the following website:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.17 Threat Awareness and Reporting Program (TARP) Training: Per AR 381-12 Threat Awareness and Reporting Program (TARP), all Contractor personnel with security clearances must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

https://jkodirect.jten.mil/ http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

SECTION 2

2.0 Functional Area 1 – Enhanced Automated Data Processing Support Services

2.1 Performance: The Contractor shall possess and demonstrate current knowledge, expertise, and processes which support Army Team C4ISR, Army Materiel Command (AMC), Department of the Army (DA), and APG, MD.

2.2 Project Manager: CECOM requires personnel performing project management and oversight specific to enhanced automated data processing support (Key Personnel). Historically this function was provided as a shared responsibility, amongst task orders, which support Functional Area 1.

2.3 Supported Command Integration Program (SCIP): The Contractor personnel that require elevated privileges to the network, are required to attend SCIP training provided by the local Network Enterprise Centers (NECs). Contractors shall be admitted into the SCIP program, after proper coordination is made with the TCOR for verification of eligibility, to attend the 10 day SCIP training. Contractors may be granted elevated privileges after demonstrating requisite skills and successfully completely 10 day SCIP program. The necessary training will provide the familiarly in NEC operations and will provide the level of access required to perform assigned duties. From date of TO award, the contractor must pass SCIP training within 60 days.

2.4 IT Desktop Service Support: For RFP evaluation purposes CECOM (only) has historically used nine (9) full-time personnel performing desktop service support including, but not limited to –

Desktop software support Respond and resolve help desk tickets Install and support Government furnished software and hardware Provide IAVA/STIG compliance for all supported laptops and desktops Analyze network failures Provide written evaluations, procedures, checklists and instructions for CIO approval Provide technical advice Provide off-site support Provide rapid response for Very Important Personnel (VIP) The Contractor shall report hardware, server NIPRNet and SIPRNet failures/problems to CECOM COR/IMO, NEC and AESD-W

Desktop service support shall be provided on NIPR and SIPR networks, or in standalone, non-networked operating environment. All desktop technician personnel shall acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance. Based on the estimate of 9 for example task- no less than five (5) of the nine (9) desktop technician personnel shall acquire and maintain SIPR elevated privilege tenant desktop administrator accounts for SIPR desktop service support performance.

2.4.1 Desktop Support Required Certifications:

• DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in the DoD 8570.01 M)

• DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)

• Computer Imaging/Reimaging Certification (Training provided by local Regional Network Enterprise Center)

2.4.2 Enhanced Service Performance Standards: In the event of problems, failure, or request for assistance, the Contractor shall adhere to the following standards during business hours:

For VIP (approximately 15 personnel) customer support requirements, the Contractor shall respond within 30 minutes and provide resolution within 2 hours. Commanding General requirements may differ from these defined VIP service standards.

If the Contractor is unable to resolve the service requirement per the standard, the contractor shall provide the customer and TCOR with a status, resolution plan and projected resolution time.

2.4.3 IT Management Systems: The Contractor shall employ CECOM (only) authorized IT management systems and business processes for enhanced C4IM customer support. CECOM will comply with Army Enterprise Service Desk (AESD) policy. The Contractor shall acquire access to the current AESD service management system (i.e. Remedy) and shall process and manage service tickets allocated to the technician assignment group, satisfying CECOM enhanced service performance standards.

The Contractor shall maintain current CECOM IT asset status in the CECOM Application System Production Enterprise Reporting (CASPER) integral to desktop service support processes.

2.4.4 Activity Coordination: The CECOM CIO/G6 (only) will identify appointed CECOM Information Management Officers who serve as the primary liaison between the installation Network Enterprise Center (NEC) and the CECOM customer; and who coordinate IT problems, failures, change requirements and monitor problem resolution and requirement fulfillment.

2.4.5 Hours of Operation: Hours of operation are 0700 to 1800 with a staggered start time to ensure coverage. In the event the Emergency Operations Center (EOC) is stood up to a 24/7 operation System/Network support coverage shall be required to ensure the EOC stays operational.

2.5 Project IT Service Support: CECOM (only) has historically used six (6) full-time personnel performing IT lifecycle support including, but not limited to –

• Desktop software support

• Transfer of user data

• Use CECOM IT asset management system in performance of IT lifecycle replacement

• Install network Multi-Function Printers (MFP)

• Respond and resolve help desk tickets related to IT lifecycle replacement

• Install and support Government furnished software and hardware

• Provide IAVA/STIG compliance for all supported laptops, desktops and printers

• Perform hard drive sanitization as required

• Analyze new hardware performance and issues

• Provide written evaluations, procedures, checklists and instructions for CIO approval

• Provide technical advice

• Provide rapid response for Very Important Personnel (VIP)

2.5.1 Desktop Support Certification Requirements:

• DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in the DoD 8570.01 M)

• DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)

2.5.2 Performance Standards:

• STD: Replacement of desktops/laptops/tablets to include customer data transfer.

• AQL: Seventy-five (75) desktops/laptops/tablets replaced and configured per week, contingent on all functions being operational.

• STD: Replacement printer deployment.

AQL: Ten (10) network printers replaced and configured per week, contingent on all functions being operational.

2.6 Headquarters IT Service Support: CECOM (only) has historically used one (1) full-time personnel performing desktop service support. The Contractor shall provide general, emergency, unplanned or unscheduled IT service support. The contractor shall monitor the operating environment to detect operational risks, identify mitigating actions, and act to avoid problems.

Desktop service support shall be provided on NIPR and SIPR networks, or in standalone, non-networked operating environment. Contractor personnel shall acquire and maintain NIPR and SIPR elevated privilege tenant desktop administrator accounts for desktop service support performance.

IT services which shall be provided include:

• Record and track Command Group personnel and their respective IT assets.

• Assist with IT support requirements for incoming and outgoing Command Group personnel.

• Install and support Government furnished hardware. Endpoint devices for the Command

Group personnel may be non-standard. For example, in addition to standard Army Windows-based computers, other devices such as iPad, DoD Mobility Classified Capability (DMCC), etc. may be used.

• Install, configure, test and maintain endpoint software.

• Respond to and resolve reported requests and problems.

• Provide IAVA/STIG compliance for all Command Group personnel, supported endpoint devices, peripherals, and authorized software.

• Analyze network failures.

• Provide written evaluations, procedures, checklists, instructions, or other supporting documentation.

• Demonstrate procedures, or deliver training.

• Provide technical advice and IT Acquisition planning support.

• Provide IT logistics support.

2.6.1 Communication and Reporting: The Contractor shall coordinate daily activities and provide reports to the task order COR, Operations Branch Chief, and the CIO/G6 Director. The Contractor shall interface with CECOM G6 Information Management Officers, G6 Telephone Control Officers, APG Network Enterprise Center, or other DoD/Army enterprise support personnel as necessary to resolve issues and satisfy IT requirements.

2.6.2 Desktop Support Required Certifications: IT support personnel shall be IAT II certified

• DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA- Security+ or equivalent as specified in the DoD 8570.01 M)

• DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)

2.6.3 Accessibility: The Government will issue the Contractor an unclassified mobile device with standard CECOM mobile services to ensure support is accessible to respond to support requirements. The contractor shall be accessible to the government in order to support emergency requirements as noted in section 2.20 “Emergency Support”. In the event that emergency support is required outside of normal business hours, the Contractor personnel shall carry the assigned government furnished mobile device to ensure technical support is accessible to the Government for the duration of the emergency requirement.

2.6.4 Enhanced Service Performance Standards: In the event of problems, failure, or request for assistance, the Contractor shall adhere to the following standards during business hours:

For VIP customer support requirements, the Contractor shall respond within 30 minutes and provide resolution within 2 hours. Commanding General requirements may differ from these defined VIP service standards.

If the Contractor is unable to resolve the service requirement per the standard, the contractor shall provide the customer and TCOR with a status, resolution plan and projected resolution time.

2.6.5 IT Management Systems: The Contractor shall employ CECOM (only) authorized IT management systems and business processes for enhanced C4IM customer support. CECOM will comply with Army Enterprise Service Desk (AESD) policy. The Contractor shall acquire access to the current AESD service management system (i.e. Remedy) and shall process and manage service tickets allocated to the technician assignment group, satisfying CECOM enhanced service performance standards.

The Contractor shall maintain current CECOM IT asset status in the CECOM Application System Production Enterprise Reporting (CASPER) integral to desktop service support processes.

2.6.6 Activity Coordination: The CECOM CIO/G6 (only) will identify appointed CECOM Information Management Officers who serve as the primary liaison between the installation Network Enterprise Center (NEC) and the CECOM customer; and who coordinate IT problems, failures, change requirements and monitor problem resolution and requirement fulfillment.

2.6.7 Emergency Support: The Contractor shall respond to emergency, unplanned, or unscheduled requirements outside of the core hours of operation and base work schedule. These emergency support hours will be coordinated with, and approved by, the TCOR and/or CECOM CIO/G6 Director or designee. These hours should not exceed an average of ten (10) hours per month and will not exceed 120 hours over a 12 month period of performance.

2.7 System Administrator Senior: CECOM (only) has historically used five (5) full-time personnel performing system administration services including, but not limited to –

• Data Center Operations

• Web Site and Database Support

• Backup and Recovery Operations

• Network Monitoring and Server Room Operations

• Information Assurance Support

• Application Support Operation

• Application Support Testing and Release Management

• Application Support SQL Design, Development, and Maintenance

• Working knowledge of Red Hat/Linux

• Working knowledge of Virtualized Environments

System administrator support shall be provided on NIPR and SIPR networks, or in standalone, non-networked operating environment. All system administrator personnel shall acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR support performance. No less than one (1) of the five (5) system administrator personnel shall acquire and maintain SIPR elevated privilege tenant system administrator accounts for SIPR support performance.

2.7.1 System Administrator Senior Required Certifications:

• DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M) – IAT Level II

• DoD 8570.01 M Computing Environment Certified (example, Windows Server, Microsoft SQL, Solaris, Oracle)

2.7.2 Emergency Support: The Contractor shall respond to emergency, unplanned, or unscheduled requirements outside of the core hours of operation and base work schedule. These emergency support hours will be coordinated with, and approved by, the TCOR and/or CECOM CIO/G6 Director or designee. These hours should not exceed an average of ten (10) hours per month and will not exceed 120 hours over a 12 month period of performance.

2.8 Cloud Administrator: CECOM (only) has historically used one (1) full-time personnel providing system administration services in a cloud environment including, but not limited to –

• Cloud Systems Administration

• Web Site and Database Support

• Backup and Recovery Operations

• Network Monitoring and Server Room Operations

• Information Assurance Support

• Application Support Operation

• Application Support Testing and Release Management

• Application Support SQL Design, Development, and Maintenance

• Migration of systems and services to a cloud environment

Cloud System administrator support shall be provided on NIPR and SIPR networks, or in standalone, non-networked operating environment. All system administrator personnel shall acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR support performance.

2.8.1 Cloud System Administrator Required Certifications:

• DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M) – IAT Level II

• DoD 8570.01 M Computing Environment Certified (Cloud Environment)

2.9 Video Teleconference (VTC) and Audio/Visual (A/V) Support: CECOM (only) has historically used six (6) full-time personnel performing video telecommunications operation services to include, but not limited to –

• Scheduling of classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meeting

• Management and operation of the Video Operation Control (VOC) facilities

• Daily operations and technical support of VTC/AV hardware, and software

• Provide training on all hardware and software located in the VOC.

• Provide instructions to CECOM personnel in the use and operation of portable VTC systems

• Conduct pre-conference testing and setup

• Diagnose, trouble shoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications

• Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Mallette (building 6008) Auditorium and Multi-Purpose Rooms

• Provide enhanced VTC operations for these NIPR and SIPR facilities:

o CECOM Command Conference Rooms A & B, Building 6002 o CECOM Integrated Logistics Support Center (ILSC) HQ Building 6001 o CECOM Software Engineering Center (SEC) HQ, Building 6002 o CECOM G3 Secure VTC Room, Building 6002 o Myer Auditorium, Building 6000

• Provide enhanced VTC operations services to the CECOM Command Group by handling GITOC scheduling, confirmation, and participating site coordination for CECOM Command sponsored events. The Contractor shall ensure two-person integrity during major command events.

• The Contractor shall provide technical advice, training, documentation, or assistance with operation of CECOM customer-operated small office VTC systems or VTC Carts located in C4ISR campus spaces as required.

• Coordinate Common Access Card (CAC) lockout on CAC removal exemption requirements with the CECOM CIO/G6.

• Assist with processing accreditation documentation for VTC systems.

• Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning.

2.9.1 The Contractor shall provide an initial response to customers on support requests, or reports of system/network problem or reports of technical failure within 1 hour (during business hours).

2.9.2 The Contractor shall successfully fulfill all confirmed, scheduled VTC/AV support requirements, on time, unless cancelled by the customer.

2.9.3 The Contractor shall establish and maintain a consolidated VTC requirements tracking capability to assist the Contractor and the Government in approving, confirming, and coordinating all VTC reservations for all VTC facilities supported under this task order

2.10 SharePoint Solution Provider: CECOM (only) has historically used nine (9) full-time personnel.

CECOM requires contractor personnel with knowledge, experience and expertise in SharePoint (all versions from 2010 forward), including infrastructure.

The following contractor expertise and experience is required to perform the support and effort:

Contractor personnel shall have five (5) or more years of SharePoint experience (historically this effort required five (5) personnel).

Contractor personnel shall have three (3) or more years of SharePoint experience (historically this effort required three (3) personnel).

Contractor personnel shall have five (5) or more years of experience in business requirements analysis and gathering expertise (historically this effort required one (1) personnel).

SP Solution Providers shall provide SharePoint services including but not limited to:

• Site Collection Administration.

• Site Management.

• Build environments for creating and testing “out of the box” SharePoint solutions.

• Create and maintain custom master pages and branding.

• Configure standard and customized SharePoint team sites, libraries, lists, calendars, etc.

• Create complex “out of the box” SharePoint solutions in response to user requirements using the following tools and capabilities: SharePoint Designer, SharePoint Workflows, Nintex Workflows, InfoPath Forms, JQuery, JavaScript, HTML, PHP, and CSS.

• Knowledge of the following tools and capabilities would be useful, but are not required:

SQL Reporting Services (SSRS), SharePoint Object Model, SharePoint App Model, Client- Side Object Model, ShareGate and REST API.

• Create custom web parts.

• Respond to 2nd level tickets coming into the Issues Tracker for problem resolution, changes to new or existing sites, lists, libraries and solutions.

• Meet regularly with AEP Team (SharePoint Host Administrators) to discuss issues and resolve problems.

• Perform analysis and make recommendations for changes to SharePoint infrastructure to improve performance and reduce storage costs.

• Provide user instruction and training as needed.

• Work both independently and in a team environment.

2.11 SharePoint Administrator: CECOM (only) has historically used two (2) full-time personnel.

Contractor personnel shall have three (3) or more years of SharePoint experience managing SP sites, creating standard SP sites, lists and libraries and managing permissions. SharePoint Administrators shall provide SharePoint services including, but not limited to:

• Site Collection Administration.

• Site Management.

• Configure standard and customized SharePoint team sites, libraries, lists, calendars, etc.

• Create custom “out of the box” SharePoint solutions in response to user using the following tools and capabilities: SharePoint Designer, SharePoint Workflows, Nintex Workflows, InfoPath Forms, JQuery, JavaScript, HTML, PHP, and CSS.

• The following tools and capabilities would be useful, but are not required: SQL Reporting Services (SSRS), SharePoint Object Model, SharePoint App Model, Client-Side Object Model, ShareGate and REST API.

• Provide Respond to user requests coming into our Issues Tracker for problem resolution, changes to new or existing sites, lists, libraries and solutions.

• Manage permissions and groups.

• Meet regularly with AEP Team (SharePoint Host Administrators) to discuss issues and resolve problems.

2.12 SharePoint Requirements Analyst: CECOM (only) has historically used one (1) full-time personnel. Contractor personnel shall have five (5) or more years of experience in business analysis and/or requirements analysis. Contractor personnel in this role will meet with users to elicit and document requirements for SharePoint solutions. Requirements analyst shall provide services including, but not limited to:

• Work with the CECOM user community to gather and document requirements for “out of the box” SharePoint solutions.

• Write test cases that are actionable and measurable.

• Previous knowledge if SharePoint is preferred.

2.13 CECOM Web Support: CECOM (only) has historically used one (1) full-time personnel.

CECOM requires contractor support with five (5) or more years of experience in content management systems, web site development and maintenance, MySQL and SQL development and support, backup and recovery operations, information assurance support, application support operation, application support testing and release management, and application support SQL design, development and maintenance. Contractor Personnel shall provide Web Support including but not limited to:

• System Administration

• Content Management for CECOM websites and C4ISR campus Digital Kiosks

• Website development and maintenance

• Database management

• Application Support Testing and Release Management

• Information Assurance Support

2.14 Innovations: The Contractor shall employ the Government furnished tools and equipment to its advantage; however, there is no limit to the opportunities to develop and implement IT productivity improvements, assuming a formal business case with documented return on investment is developed and presented for Government approval.

2.15 Government Data and Data Rights: The Government has unlimited rights to any information, document, media, source code, and machine readable material, regardless of physical form or characteristics, that is created or obtained in the course of official Government business under this contract. This Government data produced under this contract shall be Government owned and are the property of the Government with all the rights and privileges of ownership/copyright belonging exclusively to the Government.