A01_PWS_Canberra_service_contract_20160306.pdf

Performance Work Statement

Canberra Brand Laboratory Equipment Maintenance & Repair Service Contract

Army Public Health Center (Provisional) requires the following services for Canberra instrumentation:

• 3rd Business Day (72 Hour) On-Site Response Time

• One (1) Scheduled On-Site PM Visit

• Two (2) Unscheduled On-Site Emergency Repair Visits

• Non-Consumable Replacements/Repair Parts

• Toll-Free Technical Support during Standard Business Hours

• Remote Assistance during Standard Business Hours

• Immediate Notification of Critical Software Problems

A. RESPONSE TIME: Repairs must be completed during normal duty hours (0800 –

1600) Monday through Friday (excluding federal holidays). Work outside normal duty hours must be coordinated through the government COR prior to performing to performing the work. Response time is calculated as the time between the initial contact by the Government COR or Designee and the confirmation call/email from the vendor.

Acceptable response time for this contract is within 1 business day.

B. ON-SITE REPAIRS: The contractor performing services under this contract must be have an onsite response time within 3 (three) business days of receipt of the service call being placed by the government COR or designee. Vendor will obtain a service ticket upon arrival at the facility before initiating any work. This is the authorization that the work has been approved by the COR or designee.

C. OFF-SITE REPAIRS: Any service evaluation where it is determined that an adequate repair cannot be completed onsite, an option to perform the service off-site may be available but must be coordinated and approved by the government COR. This will be documented on the service ticket and the contractor’s field service report. Vendor shall pay for all shipping costs to ship the equipment to the repair facility and all costs to return/ship the equipment back to the government after repair is complete.

D. EQUIPMENT DOWNTIME- Downtime for an instrument is measured as the interval between the time the government makes an attempt to contact the vendor for service and the time the equipment is accepted by the government as being in good operating condition. Travel time for the vendor is included in calculating total downtime. All service calls must be resolved within 14 calendar days of the service call being placed by the government COR or designee. Exceptions will be managed by a COR on a case by case basis. Exceeding this time requirement may be considered as sufficient cause for termination of this contract, unless the government has delayed this service and it is documented with the government COR.

E. ONSITE REPORTING PROCEDURES: All contract employees entering building E2100 MUST first report to the receptionist area prior to beginning any work. Contractor will be checked into the building and issued a service ticket by the COR or designee before beginning work in the building. The technician must have an escort at all times while in the building. Upon completion of the work for the day, the contractor must return to the receptionist or COR to sign out of the building. If the work is complete, the COR or designee will release the service ticket. If the contractor must return to complete the work, the service ticket will be re-issued upon return to building E2100.

F. PREVENTIVE MAINTENANCE CALLS: Service technicians are required to perform at least 1(one) annual comprehensive preventive maintenance/performance verification service per contract year on each piece of equipment covered under this contract.

Maintenance performed will be required follow the manufacturer’s recommended guidance and ensure each system’s operations meet manufacturer specification standards.

Any issues identified during this PM visit may be scheduled for service with the COR or designee at a follow-up visit.

G. DELIVERABLES: The contractor shall provide repair or replacement of defective parts and components throughout the period of performance to ensure systems and equipment remain operational per manufacturer specifications. The Government requires a Field Service Report for all services, repairs, and replacements completed during the contract.

H. TRAINING/CERTIFICATION REQUIREMENTS: All contract personnel providing this full service maintenance support on Canberra brand instrumentation must be trained and certified by Canberra Industries to maintain this equipment prior to contract award.

Proof of this training and certification will be requested by the government prior to contract award. Vendor will be required to demonstrate 1 year of experience with the specified make and model of the equipment listed under this contract. Loss of this certification by the vendor may result in termination of the contract.

I. MISCELLANEOUS: All tools, documentation, schematics, hardware, and software manuals, diagnostic routines, and any other items required by the contractor to perform the routine maintenance or service calls shall be furnished by the contractor and labeled as contractor property. The government will not be required to aid in the acquisition of any tools or documentation necessary to perform the duties of this contract.

J. EQUIPMENT LIST: Items covered under this Contract are identified on the equipment list.

ANTI-TERORISM/ OPERATIONAL SECURITY CONSIDERATIONS (AT/OPSEC)

Anti-Terrorism and Operational Security (AT/OPSEC) –

1. Since no more than 30 days of consecutive onsite service exists, an OPSEC Standing Operating Procedure/Plan is not required.

2. Vendor will be escorted by a government employee 100% of the time while in the PHC building.

3. No requirement for the vendor/supplier to complete iwatch awareness training.

4. There is no access to classified information.

5. The vendor will have access to USAPHC IT systems through the government POC.

All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190- 13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

Accounting of Contract Services Cost for Providing Accounting for Contract Services – APG 5152.237-4900, Contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract. The cost, if any, for providing this data shall be entered into the space provided at the appropriate CLIN. If no direct cost is associated with providing the data, enter “No Cost”.

Instructions, including the Contractor and Subcontractor User Guides, are available at the CMRA (Contractor Manpower Reporting Application) website at:

https://cmra.army.mil <https://cmra.army.mil>.

For further assistance, email the CMRA Help Desk at contractormanpower@hqda.army.mil

Reporting period will be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year.

https://cmra.army.mil/ https://cmra.army.mil/ mailto:contractormanpower@hqda.army.mil

Canberra Equipment Density List

Description Item# Qty Alpha/Beta Counter 4

Apex-Gamma Client/Server System LYNX Digital Signal Analyzer LYNX-MCA 4

Computer , Monitor, Printer PCHDWR 1 Apex-Alpha Analyst System

Dual Alpha Spectrometer 24 Alpha Analyst Controller 7210A 1

Alpha Analyst Vertical Manifold Assembly 7231 1 Alpha Analyst Chassis and Hardware CAB7220 4

Vacuum Pump 7400-01 1 Alpha/Analyst Floor Cabinet 7230 1

Floor Cabinet 5000 1 OptiPlex 7010 Minitower, 24" Monitor, Color

Printer C14497-2