B.08 Past Performance Questionnaire-TPC.docx
DOCX document 29 KB Posted
- Attached to
- Third Party Collection Services - Multiple sites Federal contract opportunity
- Solicitation number
- W91YTZ23R0001
- Issued by
- Department of the Army Medical Command
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| B.08 Amendment 0002- W91YTZ23R0001 Third Party Collections - extends closing date.pdf | ||
| B.08 Amendment 0001- W91YTZ23R0001 Third Party Collections.pdf | ||
| B.08 Past Performance Questionnaire-TPC.docx | DOCX document | |
| B.08 Solicitation - W91YTZ23R0001 Third Party Collections.pdf | ||
| B.08 PBP price percentage for W91YTZ23R0001 - TPC.xlsx | XLSX spreadsheet |
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Text version
PAST PERFORMANCE QUESTIONNAIRE
Medical Readiness Contracting Office-East Third Party Collections Services
W91YTZ23R0001
Please provide your candid responses. The information that you provide will be used in the awarding of a federal contract. Therefore, it is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators. If you do not have knowledge of or experience with the company in question, please forward this Questionnaire to the person who does. Thank you.
PART I. (To be completed by the Offeror)
A. CONTRACT IDENTIFICATION
Name of Contractor/Company being evaluated:
Name of Contractor/Company Name/Division providing the evaluation:
Address:
Program/Account Identification/Title:
Contract Number:
Contract Type:
Contract Amount:
Prime Contractor Name (if different from the contractor name cited above):
Period of Performance:
Contract Award Date:
Forecasted or Actual Contract Completion Date:
Detailed description of purchases or services provided;.
Was this work with a: Commercial ____ Fed Gov’t_____ Local/State Gov’t entity._____ Relevance of the referenced contract to the current requirement:
B. IDENTIFICATION OF OFFEROR’S REPRESENTATIVE
Name:
Title:
Date:
Telephone Number:
FAX Number:
Address:
E-mail Address:
PART II. EVALUATION (TO BE COMPLETED BY POINT OF CONTACT –RESPONDENT)
For each performance element identified below, references should evaluate performance of the firm or individual identified in Part 1 of this form. Where the reference lacks sufficient information to provide an evaluation for a particular performance element, this should be noted. Where any deficiency or unfavorable information is identified, the reference should identify any mitigating factors that may weigh in favor for the person/firm on whose behalf the reference is provided (i.e., problems due to causes outside the contractor’s control). An individual within your organization that is knowledgeable of the contractor’s day-to-day operations and overall performance should complete this questionnaire. However, that individual is encouraged to supplement their own knowledge of the contractor’s performance with the judgment of others within their organization, as applicable.
The following chart depicts the ratings that are to be used to evaluate the contractor’s performance
| LOW RISK |
| MEDIUM RISK |
| HIGH RISK |
| NEUTRAL RISK |
Little doubt exists, based on the offeror’s preponderance of good, if not excellent past and current records of contract performance, especially in large contracts similar to the size and complexity of the services under solicitation. Verification of past performance shows that offeror consistently meets work schedules, provides specified services, meets contract terms without failure, and has not been defaulted on any contract within the past three years.
Some doubt exists based on instances of record of poor performance, especially in contracts similar to the size and complexity of the services under solicitation. Verification of past performance shows that offeror meets work schedules and specified services most of the time, meets contract terms without failure or resolves issues immediately, and has not been defaulted on any contract within the past three years.
Significant doubt exists that the offeror will satisfactorily perform the services on solicitation, based on preponderance of unsatisfactory performance records under the various factor evaluations, or Offeror’s record of unsuccessful past and current contracts performance in fulfilling requirements similar to the size and complexity of the services under solicitation. Verification of past performance shows that offeror’s have consistently not met work schedules and other obligations, have defaulted on at least one contract within the past three years, or have chronically failed to meet contract terms.
No relevant past performance information.
When responding to the questions listed, circle the letter that most accurately describes the contractor’s performance or situation. For any low, medium, high or neutral rating, please provide explanatory narratives in the remarks block. These narratives need not be lengthy, just detailed. If a question is not applicable, circle N/A. If you circle a Yes/No answer that is marked with an asterisk (*), please provide a corresponding explanation in the remarks block. If more space is required, use the back of the questionnaire or attach additional pages. Handwritten responses to this questionnaire are acceptable. However, if responses are handwritten, please print legibly.
Your time and effort in providing this vitally important information are greatly appreciated.
PERFORMANCE ELEMENTS:
QUALITY OF SERVICE
| LOW RISK |
| MEDIUM RISK |
| HIGH RISK |
| NEUTRAL RISK |
| 1. |
| Contractor’s ability to meet minimum quality standards specified for performance. |
| L |
| M |
| H |
| N |
| 2. |
| Contractor’s ability to effectively control the quality of services provided. |
| L |
| M |
| H |
| N |
| 3. |
| Contractor’s compliance with contractual terms and conditions. |
| L |
| M |
| H |
| N |
| 4. |
| Quality of products furnished. |
| L |
| M |
| H |
| N |
| 5. |
| Overall rating of contractor’s standard of workmanship. |
| L |
| M |
| H |
| N |
| 6. |
| Overall rating of contractor’s quality of service. |
| L |
| M |
| H |
| N |
TIMELINESS OF SERVICE
| 1. |
| Contractor’s ability to meet specific response times and scheduled time frames for completion of specific tasks. |
| L |
| M |
| H |
| N |
| 2. |
| Contractor’s responsiveness/timeliness for providing administrative reports/documents required by the contract. |
| L |
| M |
| H |
| N |
| 3. |
| Contractor’s adherence to delivery schedules. |
| L |
| M |
| H |
| N |
| 4. |
| Contractor’s timeliness in responding to emergency service requirements. |
| L |
| M |
| H |
| N |
| 5. |
| Overall rating of contractor’s responsiveness/timeliness. |
| L |
| M |
| H |
| N |
BUSINESS RELATIONS
| 1. |
| Contractor’s ability to identify problems and potential problems, and promptly notify the Contracting Officer. |
| L |
| M |
| H |
| N |
| 2. |
| Contractor’s ability to correct problems and prevent or mitigate potential problems in a timely manner. |
| L |
| M |
| H |
| N |
| 3. |
| Contractor’s willingness to improve and correct noncompliance issues or concerns. |
| L |
| M |
| H |
| N |
| 4. |
| Contractor’s ability to use effective approaches and provide technical expertise and resources to solve contract problems. |
| L |
| M |
| H |
| N |
| 5. |
| Extent to which the contractor has demonstrated reasonable and cooperative behavior. |
| L |
| M |
| H |
| N |
| 6. |
| Contractor’s effectiveness in interfacing with the Contracting Officer, quality assurance personnel, and customers. |
| L |
| M |
| H |
| N |
| 7. |
| Contractor’s flexibility in satisfying the requirements of its customers. |
| L |
| M |
| H |
| N |
| 8. |
| Extent to which the contractor provided prompt and courteous service when responding to customer complaints. |
| L |
| M |
| H |
| N |
| 9. |
| Contractor’s ability to coordinate, integrate, and provide for effective subcontractor management |
| L |
| M |
| H |
| N |
| 10. |
| Overall rating of customer satisfaction. |
| L |
| M |
| H |
| N |
| 11. |
| Overall rating of business relations. |
| L |
| M |
| H |
| N |
CONTRACTUAL CONSIDERATIONS
| 1. |
| If a subcontracting plan was required, extent to which contractor met applicable goals for small business participation. |
| L |
| M |
| H |
| N |
| 2. |
| Has an election ever been made not to exercise an option or continue relations due to contractor’s poor performance? |
| YES* NO |
| 3. |
| Has a Contract Discrepancy Report ever been issued? |
| YES* NO |
| 4. |
| Has a cure notice or show cause notice ever been issued? |
| YES* NO |
| 5. |
| Has this contract been partially or completely terminated for default or convenience? |
Partially ________ Completely _________
YES* NO
| 6. |
| Are there any pending terminations? |
| YES* NO |
| 7. |
| Overall rating of contractor’s performance under this contract. |
| L |
| M |
| H |
| N |
| 8. |
| Would you hire this contractor again? |
| YES NO* |
*REMARKS
Are you aware of other relevant past efforts by this company?
If yes, please provide the name and telephone number of a point of contact:
PART III. RETURN INFORMATION
Please return the completed Questionnaire to: michael.j.mccollum12.civ@health.mil and cheryl.a.ricker2.civ@health.mil.
Thank you for your assistance
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