A.01.02_Performance_Work_Statement.docx

Statement Of Work (PWS) Dry Cleaning for Privacy Curtain/Window Drapes Performance Work Statement (PWS) Dry Cleaning for Privacy Curtain/Window Drapes Performance Work Statement (PWS) Dry Cleaning for Privacy Curtain/Window Drapes

1.0 INTRODUCTION/OVERVIEW

This contract is for non-personal services under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The privacy curtains are used to provide HIPAA privacy standards to reduce noise and increase effective communication between the patient and hospital staff.

1.1 BACKGROUND

Womack Army Medical Center requires dry cleaning services for multiple internal departments that use privacy curtains /window drapes in support of patient care. A local vendor historically provided this service with the government purchase card as the method of payment. In recent months the demand for dry cleaning services has increased beyond the dollar threshold of the government purchase card. It is the intent of the Regional Health Contracting Office – Atlantic on behalf of Womack Army Medical Center to solicit, negotiate, and award a firm fixed price contract for a performance period of six months with a Not-To-Exceed (NTE) the set number of curtains. The NTE (Pseudo Contract Type) will serve as a method to gather data to measure the frequency and amount of curtains cleaned for a future long term contract.

1.2 SCOPE

The Contractor shall provide all personnel, vehicles, equipment, tools, materials, supervision and other items necessary to perform the dry cleaning of patient privacy curtains/window drapes as described in this PWS. The Contractor shall have the tools and expertise to provide dry cleaning services for up to 400 privacy curtains/window drapes per month. The privacy curtains/window drapes are measured at 72” inches in width and 72” in height. The composition of each curtain is 100% Trevira CS polyester with 100% polyester standard mesh material with rust proof grommets made of nickel-plated brass.

1.3 OBJECTIVES

The primary objective is to provide clean and serviceable privacy curtains/window drapes to the multiple departments within Womack Army Medical Center.

2.0 REQUIREMENTS

2.1 TASKS

2.1.1 The Contractor shall assist the Government in conducting a semi-annual curtains inventory to be performed in April and October. The COR will provide the Contractor at least three weeks advance written notice prior to the actual inventory. The COR will notify the Contractor of the cutoff date and the Contractor will ensure that the curtains that is processed prior to the cutoff date is not mixed with the curtains that will be processed after the cutoff date. A joint inventory of Government property shall be conducted by the Contractor and COR within 30 thirty (30) days after the contract start date. Upon completion (including any extensions of contract term) or termination of the contract, for any reason, and except for fair wear and tear, the Contractor shall return all Government property in the same condition as received. All Government property shall be inventoried at a minimum of once per year after the initial joint inventory.

2.1.2 The Contractor shall wash and dry all unserviceable articles and return on separate hangers clearly marked "UNSERVICEABLE" to WAMC Linen Services. Unserviceable curtains includes those items that are not deemed repairable. Depending on severity, this may include rips, tears, holes, broken buttons or snaps, excessive stains, or excessive wear and tear. The Government will determine the final disposition of these articles. Unserviceable items due to laundry machine malfunction, using wrong wash formulas, or excessive drier heat or any other damage or loss done at the laundry facility shall be replaced at Contractor's expense.

2.1.3 The Contractor shall ensure each curtain is clean, dry, and free of lint, scorch marks, or other damage to the fabric.

2.1.4 The Contractor shall ensure white fabrics remain white and free of yellow or gray tints. The colors shall be bright and clear after cleaning.

2.1.5 The Contractor shall ensure the laundry processing chain is arranged so that there is no contact between soiled and processed curtains. No interchange of personnel between clean and soiled, unless they are properly attired. The curtains shall be handled with minimum shaking and agitating.

2.1.6 The Contractor shall ensure shrinkage is no more than what may be termed as "natural" for the fabric in accordance with best commercial practice. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damage of any kind to the fabric. The Contractor shall follow care instructions on labels in all articles. If manufacturer's care instructions are not included in an article, the Contractor shall request such instructions from the COR.

2.1.7 The Contractor shall ensure all dry cleaning is completely dry and soft.

2.1.8 The Contractor shall process items on flatwork and irons, such as curtains, machine-finished so the surfaces are smooth and without "rough-dry" spots, wrinkles. When received by the customer, flatwork shall be free of creases caused by improper folding. See Exhibit A - Method of Finish.

2.1.9 The Contractor shall assemble completed work and returns on hangers and properly marked to WAMC. The Contractor shall ensure strict segregation of articles is maintained as specified for WAMC.

2.1.10 The Contractor shall receive unsorted and soiled curtains in Government provided curtains bags. Separate containers shall be used for transporting clean curtains and soiled curtains. The same carts may be used provided the carts are cleaned and disinfected for each use and a clean sanitized liner is used. A clean tight-fitting integral cover shall be placed over each clean curtain cart.

2.1.11 The Contractor shall ensure all finished articles shall conform to the generally accepted industry standards for quality of cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions and in accordance with OSHA standards. The items shall be clean, not only in the sense of being free from soil, stains; and objectionable odors, but also free from excess cleaning chemicals, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms, which might cause irritation to the skin.

2.1.12 The Contractor shall abide by the provisions of the forthcoming contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the Government. Such items found as packages are opened by the customer will be identified by the COR to the Contractor's representative after the unsatisfactory condition is discovered. After they are re-cleaned the Contractor shall pack these items separately and identify by marking “Attention COR".

2.1.13 The Contractor shall ensure the trailer or truck used to transport soiled curtains will be sanitized/cleaned prior to using it to transport clean curtains.

2.1.14 The Contractor shall maintain a system of records as to work performed sufficient to respond to request by the government.

2.2 DELIVERABLES

2.2.1 Pick-Up/ Delivery Procedures. The Contractor shall perform a joint inventory of privacy curtains prior to taking custody of items to be dry cleaned. The Contractor shall annotate the number curtaining received for cleaning with concurrence from the requiring activities representative. All patient privacy and window curtains processed under this contract shall be picked up/dropped off every Monday, Wednesday, and Friday. There will be only one pick up site, Womack Army Medical Center (WAMC), Building 4-2817, Reilly Road, Fort Bragg, North Carolina 28310. The Contractor shall deliver WAMC clean curtains to the Clean Linen Service Room (Room #: BG-0702-1). The Contractor may coordinate with the COR to determine the best times to pick up and deliver linen.

2.2.2 Dry Cleaning Ticket Sheet. The Contractor shall have a dry-cleaning ticket sheet to document items picked up and delivered to Womack Army Medical Center.

2.2.3 Contracting Officer Representative (COR). The government point of contact for this service is Mr. Tracey Puckett at tracy.b.puckett.civ@mail.mil

2.3 SCHEDULE

2.3.1 Period of Performance: 12 April 2019 – 30 September 2019

2.3.2 Pick-up and Delivery Schedule: Services for WAMC to be provided 3 days a week (Mon, Wed, Fri), 52 weeks a year (excluding federal holidays).

2.3.3 Hours of Operations: 0730 -1700

2.3.4 The following Government Holidays are observed:

New Year’s Day, January 1.

Labor Day, 1st Monday in September.

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to the holiday and employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

2.4 QUALITY CONTROL PROGRAM

2.4.1 Quality Control Program (QCP). The Contractor shall establish and maintain a complete QCP to verify the requirements of the contract are provided as specified. The plan shall include procedures to implement all requirements of the contract, which shall include the in-processing of the laundry processes and the following:

2.4.2 The Contractor shall have an inspection system covering all the services required by this contract which must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspection will be accomplished and documented, and the name and title of the individual who will perform the inspection.

2.4.3 The Contractor shall establish methods of identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable. This will include procedures for a method of inspection to assure proper temperatures, bleaches, bluing, chemical rinse, (sour) detergents and other additives are adhered to.

2.4.4 The Contractor shall maintain records of all quality control inspections conducted by the Contractor and corrective action taken to prevent continued reoccurrence of deficiencies. This documentation shall be made available to the COR or Contracting Officer during the term of the contract. The Contractor shall provide its Quality Control Reports and Infection Control Reports on the last working day of each month to the COR throughout the duration of this contract.

2.4.5 The Contractor shall have a plan to keep products segregated and returned to WAMC in accordance with their inspection status, such as accepted, rejected, set aside for re-cleaning, and awaiting decision by the COR, to prevent intermixing and unauthorized use.

2.5 EMPLOYEES AND EXPERIENCE.

2.5.1 Contractor personnel shall present a neat appearance and must be easily recognizable as an employee of the Contractor. This may be accomplished by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges or identification tags which contain the company name. This applies to any individual that enters the military installation under this contract.

2.5.2 The Contractor will ensure that employees have the following current and valid professional certifications before starting work. For all trucks exceeding 26,001 lbs. Maximum capacity, a certified Commercial Driver’s License will be necessary for each driver.

2.5.3 The Contractor shall adhere to AR 40-1 regarding the employment of Government personnel.

2.6 CONTINGENCY PLAN

2.6.1 The Contractor shall have the responsibility of notifying the COR if at any time the plan is changed. The Contractor shall notify the COR of any event that jeopardizes performance under this contract. The plan shall include contingency operations for:

2.6.2 Mobilization. If mobilization and services are required beyond the Contractor’s capability to provide services, the Contractor shall advise the Contracting Officer of the capability and additional volume, which the Contractor can obtain from the local civilian community. Mobilizations that extend beyond the normal contract purview may be subject to a claim by the Contractor for the additional cost incurred as agreed upon by the Contracting Officer.

2.6.3 Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service will not be terminated. The Contractor shall provide the Contracting Officer his/her strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event of a strike or other labor dispute interference with timely contract performance, the Contractor shall immediately notify the Contracting Officer and initiate action under the contingency plan.

2.6.4 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature that renders the Contractor’s facility unsafe, the Contractor shall determine feasible alternative method of providing services and make recommendations to the Contracting Officer.

2.6.5 Severe Weather Plan. The Contractor shall establish a severe weather plan with procedures of providing the laundry services to WAMC.

3.0 GOVERNMENT FURNISHED PROPERTY

The Government will provide the property and the services listed herein:

3.1.1 Forms and Publications. The Government will provide authorized Army (Military) forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.1.2 The Government will provide the curtains, to include bags in which the curtains will stored.

3.1.3 The Government will provide linen carts and linen cart covers, that are commercially acceptable and serviceable. The quantity of carts will be determined by the amount of soiled curtains to be cleaned. Contractor shall return clean curtains in clean linen carts.

3.1.4 The Government will provide inventory data for information purposes only.

3.2 CONTRACTOR FURNISHED ITEMS.

In addition to items specified elsewhere in the contract, the Contractor shall furnish:

3.2.1 The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, tools, materials, equipment, (such as dry-cleaning chemicals, spotting agents, hangers, plastic, and packaging materials), and copier paper.

3.2.2 The Contractor shall provide their employees all appropriate protective clothing as required by OSHA.

3.2.3 Pick-up and Delivery Vehicles.

3.2.4 Storage space for Government provided laundry carts necessary for performance of this contract. The Contractor shall provide adequate storage for all Government materials and equipment in such a manner as to maintain proper identification, prevent damage to items, protect items from soiling and other unsanitary conditions, and maintain segregation of items as required by the contract. Approximately 500 square feet of storage space will be required.

3.2.5 The Contractor shall provide a packing slip type document for each linen cart delivered to WAMC. Items shall be delivered to WAMC Clean Linen Service Room (Room #: BG0702-1). This document shall identify the contents in the linen cart by item count for each type item in the linen cart.

3.2.6 A facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, state, and federal requirements (Joint Commission). The Contractor's facility shall be subject to inspection of sanitary conditions at any time by an authorized representative of the Government.

4.0 SECURITY REQUIREMENTS

4.1.1 The Contractor shall furnish a list of all employees entering the military facilities at least five (5) calendar days prior to the start of contract performance. The list shall include the full name and work assignment of each employee. The Contractor shall notify the respective COR of all additions, deletions, or changes at least five (5) days in advance of such changes whenever practicable, or as soon thereafter as is reasonably practicable.

4.1.2 Contractor Employee Compliance. The Contractor shall ensure that Contractor’s employees entering the military installation observe and comply with all Army policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, flag courtesy, “off limits” areas, and possession of firearms or other lethal weapons.

4.1.3 Automation Installation Entry (AIE). The contractor shall obtain AIE badges for all employees who will be coming on post to provide services. Fort Bragg AIE Access Cards may be issued for a maximum of three years for individual(s) who require recurring access to the installation for official business. The application request form (DES Form 118) for access cards will be located on the Fort Bragg Provost Marshall webpage http://www.bragg.army.mil/directorates/DES/pmo/Pages/AIE.aspx under the Installation Access Control Tab. Sponsorship is required in order to obtain a card and all applications (DES Form 118) will be turned into the All American VCC for processing and approval. An employee from Environmental Services, WAMC, will have authorization to sign for the AIE badge.

4.1.4 GATE CONTROL. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure delivery is scheduled in time to allow for these inspections. Any violation of installation regulation, state or federal statue may result in the termination of the privilege to enter one or more military installations.

4.1.5 GATE ACCESS. All commercial vehicles, vans and larger, will be required to enter Womack Army Medical Center’s Main Post through the Knox Street Gate. The Knox Street gate hours of operation are 7 days a week 24 hours a day. Commercial vehicles are expected to complete their business and exit Fort Bragg through any Gate applicable to their direction of travel. Commercial vehicles may be searched. Upon entry of the installation drivers will be required to show photo identification.

4.1.6 DOCK OPERATIONS. Upon arrival at WAMC drivers will notify the linen personnel of their arrival. Personnel from the Linen Department must be present at all times with the driver while the driver is performing loading and unloading procedures.

4.1.7 LOST ITEMS. All lost articles/hospital instruments, etc., found by the Contractor employees shall be turned over to the COR.

5.0 CONTRACTOR MANPOWER REPORTING

5.1.1 The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor will report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil/. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractor); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractor); (7) Total payments (including sub-Contractor); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (10) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest City, Country, when in an overseas location, using standardized nomenclature provided on website); (11) Presence of deployment or contingency contract language, and, (12) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). (13) As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer’s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Officer.