PWS__W91YTZ-18-R-0025(Draft).docx

PERFORMANCE WORK STATEMENT

CENTRALIZED HEALTHCARE PROVIDER CREDENTIALING DIVISION (CD) SUPPORT

Performance Work Statement (PWS)

1. GENERAL INFORMATION

1.1. SCOPE of WORK. The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform the task defined in the Performance Work Statements (PWS); except as specified in Part 3, Government-Furnished Resources. The services to be provided under this contract are characterized as follows: Program Management (e.g., Quality Control, Administrative / Clerical, Training, etc.) and Information Technology (IT) support, and all supporting personnel required to meet the mission. Contract employees shall abide by federal and local regulations and requirements concerning the nature of limited privileged communication between patients, and providers, as may be necessary for security and personnel reliability programs. They shall also abide by federal and local regulations concerning the confidentiality of patient records, as embodied in federal statues including the privacy act of 1974 and the Health Insurance Portability Act of 1996. All regulations reference are available for review from the COR, COTR, or the Contracting Officer (Contract Specialist). All medical records and reports will remain the property of the Government.

1.1.1. Background. The Army Medical Department (AMEDD) Professional Management Command - Credentialing Division ( APMC-CD, formerly Army Reserve Clinical Credentialing Affairs - ARCCA) provides centralized healthcare credentialing and privileging support to the healthcare providers in the United States (U.S.) Army Reserve. Privileged providers are individuals who are responsible for directing the care and treatment of patients. Examples of privileged providers include: physicians, dentists, nurse anesthetists, clinical nurse specialists, nurse practitioners, physicians’ assistants, occupational specialists, physical therapists, dieticians, optometrists, podiatrists, and doctorate prepared pharmacists. Non-privileged providers typically work under the supervision and direction of a privileged provider. Examples of non-privileged providers include: registered nurses, clinical lab officers, veterinarians and health care specialists. Privileging describes the process and authority performed at healthcare treatment facility(ies) for granting specific clinical activities following a review of the provider’s credentials. The APMC-CD’s “customers” include clinical officers, commanders, military privileging facilities and the force commanders. The APMC-CD is responsible for ensuring the U.S. Army Reserve clinical force is appropriately credentialed in an efficient, cost effective manner to facilitate privileging for mobilization and training and enhances the readiness of the U.S. Army Reserve.

1.1 Professional Liabilities

1.1.1.1. GENERAL.

1.1.1.1.1. This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

1.1.1.1. 2. Responsibility and Procedures. If any suit or action is filed or any claim is made against the contract employee, who occurred as a result of work performed by the employee under this contract, the employee shall immediately notify the contractor and the Contracting Officer and the chief of the appropriate services and promptly furnish them copies of all pertinent papers received.

1.1.1.1.3. Reserved

1.1.2. Performance Measures.

1.1.2.1. utcome. The contractor shall provide qualified personnel, tools, materials, supervision to provide a clinical workforce to appropriately credential the US Army Reserves in an efficient, cost effective manner to facilitate privileging for mobilization and training to enhance the readiness of the US Army Reserves.

1.1.2.2. Standards. Acceptable measures include:

1.1.2.2.1. Full compliance with security measures 100% of the time;

1.1.2.2.2. Staffing Stability. Employee turnover rate less than 25% per year. The Army Medical Department (AMEDD) Professional Management Command - Credentialing Division ( APMC-CD, formerly Army Reserve Clinical Credentialing Affairs - ARCCA) provides centralized healthcare credentialing and privileging support to the healthcare providers in the United States (U.S.) Army Reserve. Any changes to the initial staffing will be completed through a bilateral supplemental agreement. However, the Contractor is only expected to provide for initial staffing levels.

1.1.2.2.3. Backfill hired within 6 weeks after last working day of prior staff.

1.1.2.2.4. Reserved

1.1.3. How Measured. The Government supervisory personnel will monitor provider performance through government information systems and records, patient records, peer review, customer service information, contractor reports, and time sheets. The Contractors work will be monitored the same as other military and government providers with respect to quality improvement processes.

1.2 QUALIFICATIONS.

1.2.1. Reserved.

1.2.1.1. All contract employees shall be able to read, write, and speak English well enough to effectively communicate with others.

1.2.1.2. If applicable, all contract employees shall be required to meet Continuing Education (CE) requirements. The Government will not reimburse for these costs. The COR/COTR may approve contractor(s) to attend CE classes on a space available basis provided it does not interfere with the work schedule. Attending CE classes shall be done on the contractors own time. Mandatory Training will be conducted locally as required.

1.2.1.3. Reserved.

1.2.1.4. Must be a U.S. citizen.

1.2.1.5. Certification/License/Recertification: All certification/license required elsewhere in this performance work statement shall remain current during the life of the contract.

1.2.1.6. Support Personnel Labor Categories.

Credentialing knowledge means the contractor understands the process of obtaining medical documentation and maintaining those documents in a current status in accordance with (IAW) Army Regulation (AR) 40-68. The contractor shall maintain credentialing knowledge and experience to catalyze the successful development of the operation. All of the contractor managers and program directors, at the expense of the contractor, shall obtain national certification in credentialing through the National Association of Medical Staff Services (NAMSS) of either the Certified Provider Credentialing Specialist (CPCS) or the Certified Professional Medical Services Management (CPMSM) within one year of the contract or when eligibility occurs, and or must meet the minimum number years of experience as per the PWS.

The contractor shall be responsible for providing personnel with the expertise as follows:

1.2.1.7. Program Manager(s) (Key). The contractor shall provide, at a minimum, Program Manager(s) for the Base and Option Periods.

1.2.1.7.1.1. At a minimum, the Program Manager(s) shall have a bachelor or postgraduate degree in engineering, scientific, technical or business management disciplines from an accredited college or university. At a minimum, the Program Manager(s) shall have a total of at least eight (8) years of management and supervisory experience, which includes performance of the following functions with respect to Department of Defense (DoD) programs / projects, as specified in the PWS.

1.2.1.7.1.2. The Program Manager(s) shall:

1.2.1.7.1.2. 1. At a minimum, act as the overall manager and administrator for the contract effort; serve as the working level primary interface and point of contact (POC) with Government program authorities and representatives on program / project and contract administration issues; supervise program / project operation by developing management procedures and controls, planning and directing project execution, and monitoring and reporting progress; manage acquisition and employment of program / project resources; and manage and control financial and administrative aspects of the program / project with respect to contract requirements.

1.2.1.7.1.2.2. At a minimum, be knowledgeable and experienced in credentialing. Credentialing knowledge means the contractor understands the process of obtaining medical documentation and maintaining those documents in a current status in accordance with (IAW) Army Regulation (AR) 40-68.

1.2.1.7.1.2.3. At a minimum, have the ability to maintain credentialing knowledge and experience to catalyze the successful development and maturation of the operation.

1.2.1.7.1.2.4. At a minimum, have current certification, or the ability to obtain, national certification in credentialing through the National Association of Medical Staff Services (NAMSS) as a Certified Provider Credentialing Specialist (CPCS) and / or the Certified Professional Medical Services Management (CPMSM) program within one (1) year of the contract, or when eligibility occurs and / or a minimum of (8) eight years of credentialing experience.

1.2.1.7.1.2.5. At a minimum, have the ability to perform and maintain a quality control program to meet requirements of this contract and all associated regulations, standard operating procedures (SOPs), written guidance, and policies.

1.2.1.7.1.2.6. At a minimum, have the ability to develop / maintain tools and provide general management and operational recommendations to APMC-CD and the APMC Command IAW the tasks defined within the PWS.

1.2.1.7.2. Project Lead(s) (Key). The contractor shall provide, at a minimum, Project Lead(s) to function as Team Leader(s) for the Base and Option Periods.

1.2.1.7.2.1. At a minimum, the Project Lead(s) /Team Leader(s) shall have a bachelor or postgraduate degree in engineering, scientific, technical or business management disciplines from an accredited college or university. At a minimum, the Project Lead(s) shall have a total of at least six (6) years of management and supervisory experience which included performance of the following functions with respect to DoD programs / projects, as specified in the PWS.

1.2.1.7.6.2.2. The Project Lead(s) shall:

1.2.1.7.2.2.1 At a minimum, serve as the primary on-site interface and POC with Government Site authorities and representatives on program / project and contract administration issues; supervise program / project operation by developing management procedures and controls, planning and directing project execution, and monitoring and reporting progress; manage acquisition and employment of program / project resources; and manage and control financial and administrative aspects of the program / project with respect to contract requirements.

1.2.1.7.2.2.2 At a minimum be knowledgeable and experienced in credentialing. Credentialing knowledge means the contractor understands the process of obtaining medical documentation and maintaining those documents in a current status IAW AR 40-68.

1.2.1.7.2.2.3 At a minimum, have the ability to maintain credentialing knowledge and experience to catalyze the successful development and maturation of the operation.

1.2.1.7.2.2.4 At a minimum, have current certification, or the ability to obtain, national certification in credentialing through the NAMSS as a CPCS and / or the CPMSM program within one (1) year of the contract or when eligibility occurs, and or at least (5) years of credentialing experience.

1.2.1.7.2.2.5 At a minimum, have experience and / or the ability to provide quality control, risk review, and daily oversight for activities of their assigned team.

1.2.1.7.2.2.6 At a minimum, have the ability to coordinate activities and report directly to multiple levels of leadership, including the Deputy Program Manager (DPM) and / or Program Manager (PM).

1.2.1.7.2.2.7 At a minimum, have the ability to perform and maintain a quality control program to meet requirements of this contract and all associated regulations, SOPs, written guidance, and policies.

1.2.1.7.2.2.8 At a minimum, have the ability to develop / maintain tools and provide general management and operational recommendations to APMC-CD and the APMC Command IAW the tasks defined within the PWS. .

1.2.1.7.2.3. Subject Matter Expert. The contractor shall provide, at a minimum, a Subject Matter Expert (SME) to function as a Training / Compliance Coordinator for the Base and Option Periods.

1.2.1.7.2.3.1. At a minimum, the SME(s) shall have a bachelor or postgraduate degree in scientific, technical or business management disciplines from an accredited college or university and/or a minimum five (5) years of experience in the field of specialized expertise which included performance of the following functions with respect to DoD programs / projects.

1.2.1.7.2.3.2. The SME(s) shall:

1.2.1.7.2.3.2.1. At a minimum, independently apply subject matter expertise to various project / program initiatives; investigate, analyze, plan, design, develop, implement, or evaluate solutions for project / program efforts; provide expert-level issue resolution and recommendation support to achieve desired program outcomes; and have specialized expertise that may include, but not be limited to, the following functional areas: logistics, maintenance, supply, financial management, security management, information management, contracting, etc.

1.2.1.7.2.3.2.2. At a minimum, have the ability to function as the overall Compliance Coordinator for the contract effort; and serve as the working-level primary interface and POC to monitor customer service support efforts, monitor and evaluate work ethic and productivity; monitor program / project operation by observing management procedures and controls, monitoring and evaluating project execution, and monitoring and reporting lack of progress or deficiencies; monitor acquisition and employment of program / project resources; and monitor and evaluate financial and administrative aspects of the program / project with respect to contract requirements.

1.2.1.7.2.3.2.3. At a minimum, be knowledgeable and experienced in credentialing. Credentialing knowledge means the contractor understands the process of obtaining medical documentation and maintaining those documents in a current status IAW AR 40-68.

1.2.1.7.2.3.2.4. At a minimum, have the ability to maintain credentialing knowledge and experience to monitor and evaluate the development and maturation of the operation, as well as make on the spot corrections and make recommendations for long-term process improvements.

1.2.1.7.2.3.2.5. At a minimum, have current certification, or the ability to obtain, national certification in credentialing through the NAMSS as a CPCS and / or the CPMSM program within one (1) year of the contract or when eligibility occurs, and or at least (5) years of credentialing experience.

1.2.1.7.2.3.2.6. At a minimum, have the ability to monitor and evaluate a quality control program that are required in this contract and all associated regulations, SOPs, written guidance, and policies.

1.2.1.7.2.3.2.7. At a minimum, have the ability to monitor and evaluate tools and provide general management and operational recommendations to PM, APMC-CD and the APMC Command IAW the tasks defined within the current document.

1.2.1.7.2.4. Senior Information Technology Specialist (Key). The contractor shall provide, at a minimum, a Senior Information Technology Specialist who will function as the Software Application Manager for the Base and Option Periods.

1.2.1.7.2.4.1. At a minimum, the Senior Information Technology Specialist shall have a bachelor or postgraduate degree in computer science, information systems management, mathematics, operations research, statistics, or engineering from an accredited college or university; or, eight (8) years of combined education (at the undergraduate level in any academic field) and experience performing the following functions. At a minimum, the Application Manager shall have a total of at least six (6) years of experience performing the following functions; with at least three (3) years of the foregoing total experience having been as a team leader or supervisor, as specified in the PWS.

1.2.1.7.2.4.2. The Senior Information Technology Specialist shall:

1.2.1.7.2.4.2.1. At a minimum, independently apply knowledge of computer science principles, information management principles, automated data processing (ADP) functions, hardware and software systems’ structures and operation, and computer programming languages and techniques to solve automation problems; interface with and use minicomputer and mainframe computer systems in addressing project objectives; independently identify and use standard, unconventional and original mathematical, algorithmic, and programmatically approaches to define, plan, organize, design, develop, modify, test, and integrate data base or data processing systems, computer hardware systems and simulation models; formulate architectural design, functional specifications, interfaces and documentation of hardware or software systems considering system interrelationships, operating modes and software or equipment configurations; research unconventional applications of software and operating systems in designing and developing new methodologies, significant modifications or adaptations of standardized techniques; responsible for developing project plans, guidelines, and controls; and may act as team or project leader, supervising and advising with respect to the work of other computer specialists, scientists, or technicians.

1.2.1.7.2.4.2.2. At a minimum, have the ability to coordinate IT activities and report directly to multiple levels of leadership, including the APMC Commander, the Chief of the CD (CCD), the PM, the DPM, etc.

1.2.1.7.2.4.2.3. At a minimum have experience, and / or the ability to develop marketing materials for the Credentialing Division and business process plans / improvements through the use of software tools.

1.2.1.7.2.4.2.4. At a minimum, have experience and / or the ability to support interface requirements involving internal and external data bases for major DoD programs / activities.

1.2.1.7.2.4.2.5. At a minimum, have experience with Federal Government systems and requirements for maintaining access to these systems.

1.2.1.7.2.4.2.6. At a minimum have, or be able to obtain within 6 months of contract award or hire, Information Assurance Technical (IAT) Level II certification as well as achieve and maintain certification in all applications utilized in the computing environment (if certification is available). This includes but is not limited to certification in Microsoft (MS) Visual Studio.net 2012, MS Structure Query Language (SQL) 2012, Photoshop Adobe Professional, Windows 7 and Windows 10, MS Visual SourceSafe 6.0, MS Business Intelligence Development Studio (BIDS) 2012, MS SQL Server Integration Services (SSIS) 2012, and Dymo Label Printer Software.

1.2.1.7.2.5. Information Technology Specialist(s). The contractor shall provide, at a minimum, Information Technology Specialist(s) who will function as Software Application Programmer(s) for the Base and Option Periods.

1.2.1.7.2.5.1 At a minimum, the Information Technology Specialist(s) shall have a bachelor or postgraduate degree in computer science, information systems management, mathematics, operations research, statistics, or engineering from an accredited college or university; or, eight (8) years of combined education (at the undergraduate level in any academic field) and experience performing the following functions. At a minimum, the Information Technology Specialist(s) shall have a total of at least three (3) years’ experience performing the following functions, as specified in the PWS.

1.2.1.7.2.5.2. The Information Technology Specialist(s) shall:

1.2.1.7.2.5.2.1. At a minimum, apply knowledge of computer science principles, information management principles, automated data processing (ADP) functions, hardware and software systems' structures and operation, and computer programming languages and techniques to solve automation problems; interface with and use minicomputer and mainframe computer systems in addressing project objectives; use standard or conventional approaches, methods and techniques to define, plan, organize, design, develop, modify, test and integrate data base or data processing systems, computer hardware systems and simulation models; assist in formulating architectural design, functional specifications, interfaces and documentation of hardware or software systems; use detailed specifications and adapt standardized techniques, methods, criteria and precedents to develop or modify portions of a system or program; and responsible for segments or phases of broader, more complex projects.

1.2.1.7.2.5.2.2. At a minimum, have experience and / or the ability to perform software program development, systems testing, and production of graphic and statistical reports.

1.2.1.7.2.5.2.3. At a minimum, have experience with Federal Government systems and requirements for maintaining access to these systems.

1.2.1.7.2.5.2.4. At a minimum have, or be able to obtain within 6 months of contract award or hire, Information Assurance Technical (IAT) Level II certification as well as achieve and maintain certification in all applications utilized in the computing environment (if certification is available). This includes but is not limited to certification in Microsoft (MS) Visual Studio.net 2012, MS Structure Query Language (SQL) 2012, Photoshop Adobe Professional, Windows 7 and Windows 10, MS Visual SourceSafe 6.0, MS Business Intelligence Development Studio (BIDS) 2012, MS SQL Server Integration Services (SSIS) 2012, and Dymo Label Printer Software.

1.2.1.7.2.6. Technical Writer(s)/Content Manager(s). The contractor shall provide, at a minimum, Technical Writer/Knowledge Management Officer for the Base and Option Periods.

1.2.1.7.2.6.1. At a minimum, the Technical Writer(s)/Content Manager(s) shall a have bachelor or postgraduate degree in English, journalism, or a science related discipline. At a minimum, the Technical Writer(s)/Content Manager(s) shall have a total of at least three (3) years of experience in performing the following technical writing/editing functions, as specified in the PWS.

1.2.1.7.2.6.2. The Technical Writer(s)/Content Manager(s) shall:

1.2.1.7.2.6.2.1. At a minimum, develop, write, revise, and edit reports, articles, manuals, specifications, presentation materials, and other technical documents. Documentation includes online help, user guides, white papers, design specifications, system manuals, and other documents; use rough outlines and resource materials and interpret information obtained through research or provided by technical specialists; apply knowledge of AIS documentation content and format standards to prepare, edit and publish technical materials.

1.2.1.7.2.6.2.2. Create, develop and manage content for organization’s web presence (requires working with content management software) .

1.2.1.7.2.6.2.3. Coordinate web projects across departments and with the AR-MEDCOM Public Affairs Officer (PAO).

1.2.1.7.2.6.2.4. Working with a cross-departmental team, maintain and develop the master content calendar for all web properties

1.2.1.7.2.6.2.5. Copy, edit and proofread all web content.

1.2.1.7.2.6.2.6. At a minimum, have experience with Federal Government systems and requirements for maintaining access to these systems.

1.2.1.7.2.6.2.7. At a minimum, have Information Assurance Technical (IAT) Level II certification as well as certification in all applications utilized in the computing environment if certification is available. This includes but is not limited to certification in Microsoft (MS) Visual Studio.net 2012, MS Structure Query Language (SQL) 2012, Photoshop Adobe Professional, Windows 7 and Windows 10, MS Visual SourceSafe 6.0, MS Business Intelligence Development Studio (BIDS) 2012, MS SQL Server Integration Services (SSIS) 2012, and Dymo Label Printer Software.

1.2.1.7.2.7. Management Analyst(s). The contractor shall provide, at a minimum, Management Analyst(s) to function as Quality Control Evaluators (QCEs) for the Base and Option Periods.

1.2.1.7.2.7. 1. At a minimum, the Management Analyst(s) shall have a bachelor or postgraduate degree in mathematics, statistics, or a business or management discipline such as business administration, accounting, finance, economics, or management information technology. At a minimum, the Management Analyst(s) shall have a total of at least three (3) years of experience in performing the following functions, as specified in the PWS.

1.2.1.7.2.7. 2. The Management Analyst(s) shall:

1.2.1.7.2.7. 2.1. At a minimum, apply knowledge of management functions, processes, and analytical methods or techniques to gather, analyze, and evaluate information required by program or project managers and customers; draw conclusions and devise solutions to problems relating to improvement of management effectiveness, organizational structures, work methods and procedure efficiency, and resource requirements, utilization or control; develop and draft program or project milestone, progress monitoring, financial, acquisition, quality control, maintenance, or training documentation; may perform work measurement studies, program or project operations efficiency reviews, cost studies, or workload change impact analyses; rely upon and use automated management information systems in performing fact finding, analytical, and advisory functions.

1.2.1.7.2.7. 2.2. At a minimum, have two (2) years’ experience performing Quality Control monitoring and / or program development functions for major DoD / healthcare providers.

1.2.1.7.2.7. 2.3. At a minimum, have the ability to review, evaluate, and provide quality control of all Provider Credential File (PCFs) within the repository to include review of Inter-facility Credentialing Transfer Brief (ICTB) that are ready for signature by Military Risk Review Managers.

1.2.1.7.2.7. 2.4. At a minimum, have the ability to monitor the accuracy of information data that has been input into the PCF Tracker and Centralized Credentialing Quality Assurance System (CCQAS).

1.2.1.7.2.7. 2.5. At a minimum, have the ability to coordinate activities and report directly to multiple levels of leadership, including the PM.

1.2.1.7.2.8. Administrative Assistant(s). The contractor shall provide, at a minimum, Administrative Assistant(s) to function as Senior Credentialing Specialists, Credentialing Specialists I and File Room Clerks for the Base and Option Periods.

1.2.1.7.2.8. 1. At a minimum, the Administrative Assistant(s) shall have graduated from High School or received equivalent certification. At a minimum, the Administrative Assistant(s) shall have a total of at least two (2) years of experience in performing the following functions.

1.2.1.7.2.8. 2. The Administrative Assistant(s) shall:

1.2.1.7.2.8. 2.1. At a minimum, the Administrative Assistant(s) shall have graduated from High School or received equivalent certification and/or have a total of at least two (2) years of experience in performing the following functions.

1.2.1.7.2.8.2.2. At a minimum, conduct administrative and record keeping aspects of the operation of engineering or technical projects / programs; apply knowledge of office management, methods and procedures in producing and maintaining documentation, correspondence, records or directives; work in regard to matters such as project / program progress and status documentation, budget, finance property accounting or personnel; and may manage or supervise administrative aspects of the contractor’s operations.

1.2.1.7.2.8. 2.3. At a minimum, be knowledgeable of requirements for verifying doctors' or other types of practitioners' credentials, processing the information and maintaining information data files.

1.2.1.7.2.8. 2.4. At a minimum, have the ability to prepare and maintain reports of employees based on accreditation, education, facility privileges, experience, membership and licensure, ensuring all employee information meets federal, state and local guidelines.

1.2.1.7.2.8. 2.5. At a minimum, have the ability to maintain regular written and verbal correspondence with agencies, hospitals, malpractice carriers and medical review boards.

1.2.1.7.2.8. 2.6. At a minimum, have knowledge, and the ability to maintain awareness, of current American Accreditation Healthcare Commission standards.

1.2.1.7.2.8. 2.7. At a minimum, have proficiency with Microsoft Office software, to include, but not limited to, Word, PowerPoint, Excel, Outlook, etc.

1.3. ADMINISTRATIVE.

1.3.1. Reserved

1.3.2. Contractor Verification System (CVS) for contractors at Army Facility

1.3.2.1. The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

1.3. 2.2. The Contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility or access to a Federal information system.

1.3.2.3. The contractor shall ensure compliance with the provisions set forth below. For purposes of FAR Clause 52.204-9, the Government will designate a Trusted Agent (TA), and the contractor shall designate a Facility Security Officer (FSO), for this contract. The Government reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

1.3.2.4. In-processing Requirements. Contractor personnel are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.3. 2.5. For every contract service provider, the FSO shall provide the following information to the TA for input into the DEERS/RAPIDS System:

(a) Last Name

(b) First Name

(c) Middle Name

(d) Social Security Number

(e) Date of Birth

(f) E-mail Address (may be either the e-mail address of the incoming individual or the FSO).

1.3.2.6. The contract service providers shall have an Army Knowledge Online (AKO) account in order to submit the application. AKO registration may be accessed via https://www.us.army.mil. Contractor will select ‘Register for AKO’ and then ‘Create Sponsored Account.’ Passwords must be updated every 50 days.

1.3.2.7. The DEERS/RAPIDS Systems will send a notice to the e-mail address provided IAW the above requirement, in which the contract service provider’s user ID and password are provided. In the event the e-mail message is sent to the FSO, the FSO shall notify the contractor of the contract service provider’s user ID and password.

1.3.2.8. The contract service provider shall log into the DEERS/RAPIDS System, and submit an application for acceptance into the System, using the user ID and password provided.

1.3.2.9. The application will be accepted, returned, or rejected by the TA. Notice as to whether the application has been accepted, returned or rejected will be provided to the individual’s e-mail address provided within 48 hours after submission. If the application is returned or rejected, the contract service provider shall contact the TA and comply with the TA’s guidance to attempt to correct and resolve the issues.

1.3.2.10. Upon approval of the application, the contract service provider shall receive an e-mail sent to the address provided stating the Common Access Card (CAC) application was approved and to proceed to the Verifying Office (VO) with two photo IDs to obtain a CAC. For CAC issuance, the individual must present with two forms of ID, one must be a picture ID. The e-mail will contain a URL to download the form. Acceptable forms of ID to include: Driver’s License, Military ID, Contractor Company ID with picture and expiration date, charge card with picture imprinted, and/or passport.

1.3.2.11. Revalidation Requirements. The TA is required to revalidate all contract service providers, in the DEERS/RAPIDS System, every 6 months. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to login.

1.3.2.12 . Out-processing Requirements. When a contract service provider’s performance under this contract ceases, the contractor or FSO shall provide written notice to the TA. The TA will remove the contract service provider from the DEERS/RAPIDS System. The contractor shall ensure the contract service provider’s CAC is turned in to the Government IAW the out-processing procedures and further guidance from the contracting officer.

1.3.2.13. The contractor is responsible for absences of contract service providers due to expired identification and access documents. Such absences shall not relieve the contractor of its obligation to perform the credentialing services required under this contract.

1.3.2.14 . The contractors shall immediately report any lost or stolen badges to the COR/COTR.

1.3.2.15. IDENTIFICATION OF PRIVACY ACT. This contract requires the development of a system of records in accordance with the Privacy Act of 1974.

1.3.2.16 Travel. All travel cost will be reimbursed IAW Joint Travel Regulation (JTR), Volume II. This is a cost reimbursable CLIN. Travel refers to the Marketing Plan and conferences. For additional information, please see the QASP.

1.3.3. PERSONAL APPEARANCE

1.3.3.1. Contract employees shall wear appropriate attire as to dresses, pants or slacks, shirts or blouses with collar and sleeves. All outer clothing shall be clean, well-fitting and fresh each day. Tank tops, cut-off pants or similar items of apparel are strictly prohibited.

1.3.3.2. Reserved.

1.3.3.3. Fingernails shall be clean and not extend one quarter of an inch beyond the flesh tips. No artificial nails or extensions.

1.3.3.4. Hair shall be neatly groomed. The length and bulk of hair shall not be unkempt or of extreme appearance.

1.3.4. ORIENTATION AND TRAINING

1.3.4.1. Prior to providing services, the contractors will be given an orientation to familiarize the contractor employees with the policies and procedures. Orientation attendance will be required of all contract employees and will be scheduled by the COR during the contractors normal duty hours.

1.3.4.2. The contractor shall ensure contract employees are knowledgeable of the policies and procedures of their specific place of duty. The contractor shall ensure contract employees receive all staff training required as a precondition/condition to performance. Such training may include instruction on automation processing, quality assurance policies and local in-service, and safety briefing. This training shall be conducted during the scheduled shift of the contract employee

1.3.4.3. Government Unique Training. The Government may elect to provide government training to contract employees who are performing services under this contract. If the government elects to provide such training, the government will provide such training at no additional expense to the contractor or to the contract employee. When directed by the contracting officer, contract employees shall attend all such training in a paid status as part of the normal service required and billed under the contract. Such training shall require a performance commitment by the contractor, and the contractor shall reimburse the government (by means of a reduction in an invoice) if a contract employee fails to satisfy the performance commitment after the contract employee receives the unique government training. The amount of the reimbursement shall be the prorated cost of training, calculated based on the total cost of the training and the number of months by which the contract employee fails to complete the performance commitment. The length of the performance commitment shall be 12 months or until the end of all performance under the contract, whichever occurs first.

1.3.4.4. Organizational Conflict of Interest. The Government requires that a contractor-provided Organizational Conflict of Interest (OCI) mitigation plan be submitted at the time of proposal. All contractor personnel working this task order must receive company sponsored OCI training within thirty (30) days after contract award.

1.3.5. SAFETY

1.3.5.1. The contractor shall be responsible for ensuring contract employees comply with all facility safety regulations. Such regulations include but are not limited to, general safety, fire prevention, and waste disposal.

1.3.6. SECURITY REQUIREMENTS

1.3.6.1. All contractor personnel supporting this PWS shall, at a minimum, have a completed National Agency Check with Written Inquiries (NACI). The contractor will place all contract employees (including subcontract employees) into the Joint Personnel Adjudication System (JPASS). The NACI must be completed and a request for a Common Access Card (CAC) must be submitted in the Contractor Verification System (CVS) prior to contract staff reporting to APMC for duty. All Army Activities (ALARACT) Message 129 dated 29 JUNE 2006 provides guidance for the implementation and issuance of the CAC to all eligible government and contractor personnel throughout Army. The ALARACT requires utilization of the contract verification system (CVS). CAC is required by all contractors supporting this PWS. If a background investigation results in an unfavorable finding, the contracting officer will notify the contractor and the contractor employee will not be granted access to the facility, will not be able to perform services at the facility, and must return all identification badges, CAC cards, and other items previously issued by the Government.

1.3.6.1.1. Upon award of the contract, the CAC is required by all contractors supporting the PWS. The contractor will immediately contact the COR for processing procedures to meet the security requirements, for information needed to access the installation initially, as well as in-processing forms.

1.3.6.1.2 The performance of the PWS requirements may require contractor personnel filling labor categories, identified in PWS (Senior Information Technology Specialist), (Information Technology Specialist) to have access to secret, confidential or sensitive information (privileged access to the Army Reserve Network). Therefore, Federal Acquisition Regulation (FAR) clause 52.204-2, Security Requirements, as required by either FAR Subpart 4.404 (a) or FAR Subpart 4.404(d), whichever is appropriate, apply. The contractor will identify two staff personnel from the above labor categories who shall possess, at a minimum, a secret security clearance and who will request and maintain a privileged access account on the AR Network. At the time that the solicitation is issued, it shall be accompanied by a Contract Security Specification, DD Form 254 IAW DoD Directive 5220.22-M, National Industrial Security Program Operations Manual (NISPOM) for Safeguarding Classified Information, and any revisions, thereto, as well as Industrial Security Regulation DoD 5220.22-R. The contractor shall be responsible for safeguarding information of a secret, confidential or sensitive nature. Failure to safeguard secret, confidential or sensitive information, which may involve the contractor and/or the contractor’s personnel, supervisors and employees to which they may have access, may subject the contractor and/or contractor’s personnel to criminal liability under Title 18, section 793 and 7908 of the U.S. Code.

1.3.6.1.3. The contractor will conduct a law enforcement background check for all employees who will be entering Army-controlled installations or facilities. Documentation of these checks will be made available to the COR upon request. The contractor will provide (when requested or required) all information required for background checks to meet installation access requirements. Information will be provided to the installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures provided by the COR. Contractor workforce must also comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.3.6.1.4 The contractor will ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services. The project manager shall coordinate with the APMC security manager to obtain building and security passes to the appropriate work area. The contractor shall provide clearance information on all support personnel to the APMC Physical Security Officer, Army Reserve Center, Building 941, 4984 Jonesboro Road, Forest Park, Georgia 30297-3524. Contractor personnel will maintain control of security badges at all times and shall adhere to all of the government’s security requirements once issued.

1.3.6.1.4.1 The contractor will provide the COR seven day advanced notice of all new employees or visitors who will be entering Army-controlled installations or facilities. Notice will include names and Social Security numbers (or equivalent identification numbers for non-U.S. citizens).

1.3.6.1.5. Upon termination of an employee or the ending of the contract, contractor shall turn over to appropriate government representative the CAC, building security access badges, turn in all assigned equipment, assigned keys and any and all additional government property. All contractor employees and supervisors must complete an out- processing checklist obtained from the government COR. This checklist shall be signed by the COR and a copy turned into the APMC security manager.

1.3.6.1.6. Contractor personnel (other than those previously identified) will not be required to have access to classified material. Any information or data that the contractor has access to shall be handled as proprietary but unclassified. The contractor shall safeguard all information of a confidential or sensitive nature. Contractor shall comply with the Privacy Act and 10 USC 1102. Contractor shall ensure credential files are handled as “For Official Use Only” (FOUO). The contractor shall ensure the credential files are secured at the end of duty day in the appropriate filing location. All programs and materials developed at government expense during the course of this contract are the property of the government.

1.3.6.1.7. Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.3.6.1.8. Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance

Awareness prior to access to the information systems and then annually thereafter. The ATCTS is available at the following website: https://atc.us.army.mil/iastar/index.php

1.3.6.1.9. For Contracts that Require an OPSEC Standing Operating Procedure/Plan. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.3.6.1.9.1. For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.3.6.1.9.10. For information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award. The training is available at the following website: https://ia.signal.army.mil/DoDIAA//default.asp.

1.3.6.1.1.0 ANTITERRORISM (AT) TRAINING.

1.3.6.1.9.10.1 AT Level I Training. All Contract Service Providers (CSPs), to include subcontractor CSPs, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected CSP and subcontractor CSP, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all CSPs and subcontractor CSP. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.3.6.2 SECURITY ID BADGES / ACCESS BADGES

1.3.6.2.1. Contract employees shall comply with the local installation and MTF personnel identification and access requirements.

1.3.6.2.2. Each contract employee are issued a building access badge which is needed to access the building. Each contractor employee will sign for the access badge, and will be given a personal PIN number which they will have to swipe and enter to unlock the building door. The access badges are coded to restrict entry to the building outside of normal work hours per the guidance and direction of the Unit Commander.

1.3.6.2.3 The contractor shall be responsible for ensuring all contract employees timely renew ID, CAC, and access documents. Absences due to the loss or expiration of such badges shall not relieve the contractor of its obligation to provide services under this contract.

1.3.6.2.4 . The contract employee shall immediately report any lost or stolen access badges to the COR.

1.3.6.3 . VEHICLE INFORMATION

1.3.6.3.1 The contractor/contract employee shall comply with the local installation requirements. All privately owned vehicles must continue to be licensed, registered, inspected, and insured (must have the minimum liability coverage required by the state), and carry valid driver’s licensed to them in accordance with state and local laws. Rental vehicles are considered private owned vehicles for the purposes of installation entry and access. The vehicle rental contract will suffice as proper licensing, registration and insurance for installation access.

1.3.6.3..2 . All vehicles are subject to search. Contract employees may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The government will not reimburse the contractor for time spent at installation checkpoints. Contract employees should plan accordingly and report to work at their scheduled duty time, at their appointed place of duty.

1.3.6.4 SAFEGUARDING MATERIAL AND PERSONAL IDENTIFICATION INFORMATION

1.3.6.4.1. The contractor shall be responsible for safeguarding all Government property provided or obtained in connection with this contract. The contractor shall safeguard information of a confidential or sensitive nature. Neither the contractor nor any of its contract employees shall disclose any information, or cause to be disseminated any information concerning the operation of the requirement, buildings, or will result in or increase the possibility of a breach in security or interrupt the continuity of operations or which breaches the requirements of the Federal Privacy Act of 1974. However the contractor may be required to provide testimony in legal or administrative procedures. Such participation must be consistent with the disclosure requirements imposed in this contract and coordinated with the contracting officer.

1.3.6.4.2. Unless otherwise specified, all financial, statistical, personnel, and/or technical data which is furnished, produced or otherwise available to the contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of credentialing services under this contract. The contractor shall not release any of the above information without prior written consent of the KO.