ATT_1_-_Performance_Work_Statement_dtd_17_AUG_17.pdf

DPW Management Services Support

PERFORMANCE WORK STATEMENT (PWS)

17 Aug 2017

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract to provide DPW Systems Management Training and

Support to the USAG Stuttgart Garrison and Division of Public Works (DPW). The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, transportation, supervision and any other non-personal services items necessary to perform Management Services as defined in this PWS except for those items specified as Government Furnished Property (GFP) and

Government Furnished Services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: The US Army Garrison Stuttgart – Directorate of Public Works (DPW), located at

Kelley Barracks, Stuttgart, Germany, is responsible for a variety of training and reporting requirements.

1.3 Objectives: To enhance the training and reporting requirements within the Stuttgart DPW.

1.4 Scope: Intranet support services providing Installation Status Report Infrastructure (ISR-I) training for the Garrison, Installation Status Report Services (ISR-S) training, Common Levels of Support (CLS) training. General Funds Enterprise Business System (GFEBS) training for the DPW staff to include

The application program “cProjects” that prioritizes major projects for IMCOM approval. The implementation and the creation of Requests for Service Contract Approval Form (RSCA’s).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) twelve (12) month option year.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan

(QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

b. How will the contractor monitor work to ensure that performance complies with all timelines, deadlines, and goals?

c. How will the contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the contractor monitor and ensure staff qualifications remain current and valid throughout contract performance?

e. How will the contractor ensure all keys issued will remain controlled items (Paragraph 1.6.7.6

Key Control)?

f. How will the contractor inventory and track maintenance of all Government Provided

Equipment / Materials?

g. How will the contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How will the contractor file and save all Quality Control related documents for the life of the contract plus 5 years.

A final QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s

Representative (COR) for review and acceptance within ten (10) business days after date of contract award.

After acceptance of the QCP, the contractor will receive the KO’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) business days before implementation.

The contractor shall inform the COR of issues or potential issues that might affect the performance within two (2) hours of identifying those issues. Verbal reports will be followed up by written reports within five

(5) business days.

1.6.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the minimum acceptable defect rate(s), and deductions, if applicable.

1.6.3 Recognized Holidays: US Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the KO. When a U.S holiday occurs on a Saturday or a

Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Host Nation Holidays: Work shall not be performed on local Host Nation* holidays occurring during the normal workweek unless otherwise directed by the KO.

* Local host nation holidays occur in the region/state where contract performance takes place.

The US holidays are:

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January

President’s 3rd Monday in February Memorial Day last Monday in May

Independence Day July 4th Labor Day 1st Monday in September

Columbus Day 2nd Monday in October Veteran’s Day November 11th

Thanksgiving Day 4th Thursday in November Christmas Day December 25th

The German national and local holidays are:

New Year’s Day January 1st Three Kings Day January 6th

Good Friday Varies Easter Monday Varies

Labor Day May 1st Ascension Day Varies

Whit Monday Varies Corpus Christ Varies

Day of German Unity October 3rd All Saint Day November 1st

1st Christmas December 25th 2nd Christmas 26th

1.6.4 Hours of Operation: The contractor shall conduct business between the hours of 0730 to 1600, on

Mondays and Tuesdays not to exceed 64 hours per month except US and German holidays or when the

Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the Government facility is closed for the above reasons. The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When holidays fall on a Monday the contractor shall conduct business on Tuesday and Wednesday. When holidays fall on a Tuesday the contractor shall conduct business on Wednesday and Thursday.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at USAG

Stuttgart DPW offices on Kelley Barracks with site visits to all USAG Stuttgart Installations (Patch, Kelley and Robinson Barracks, Panzer Kaserne, Stuttgart Army Airfield, Möhringen Family Housing, Böblingen

Family Housing, Robinson-Grenadier Family Housing, Steuben and Weicht Village, Kefurt and Craig

Village and the Weilimdorf Warehouse).

1.6.6 Type of Contract: The Government will award a Firm Fixed Price Contract

1.6.7 Security Requirements: The contractor shall ensure contractor employees and subcontractor employees performing services under this contract will in-process through the USAG Stuttgart Security

Office. The COR will provide the USAG Stuttgart Security Office a roster of personnel performing on this contract. Quarterly the COR will provide personnel roster updates to the USAG Stuttgart Security Office to account for personnel that have been added/removed from the contract during the preceding quarter.

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information, and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.2 Personnel Security Clearance Requirements: Reserved

1.6.7.3 Background Checks: U.S. and Host Nation Contractors. The contractor shall provide an installation pass log within thirty (30) business days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

1.6.7.3.1 U.S. Citizen: Contractors that work with or teach youths under the age of 18 years are subject to local and stateside background checks. The activity manager will determine the extent of background checks required. The contractor employee may begin performance of the contract after receiving a favorable local background check. The contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the activity manager. The contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the activity manager. The contractor also agrees to replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the activity manager. Activity managers will forward a copy of each background check, identifying such with the appropriate contract number, to the KO through the COR for inclusion in the contract file. When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.7.3.2 Local Nationals and Third Country Nationals: Local national and third country national contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the activity manager. As a minimum prior to beginning performance, local national and third country national contractors will furnish the activity manager a Polizeiliches Fuehrungszeugnis issued within the previous four months. The activity manager will determine the favorability of the Polizeiliche

Fuehrungszeugnis. Local nationals and third country nationals agree to the same employee termination provisions as stated for US Citizens (above). A copy of the Polizeiliche Fuehrungszeugnis will be forwarded to the KO with appropriate contract number, for inclusion in the contract file.

1.6.7.3.4 Installation Access: Access to US controlled areas is limited to personnel meeting security standards outline in AER 190-16 and USAG Stuttgart Command Policy Memorandum #58, Local national

Screening Program (LNPS) and Installation Access Control. This requirement applies to all contractor employees performing work under this contract on U.S. controlled areas. Failure to submit required information or to obtain required documentation will result in the exclusion of such employees from the

U.S. controlled areas until such documentation is obtained. Employees of the contractor who do not possess a valid installation access pass will be restricted from the workplace until the pass is (re)activated.

No contractor employees will be signed on the installation by an active card holder or contractor, to conduct work duties. The contractor employees shall be subject to personal and vehicle searches when entering or leaving the installation. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the contractor from performance of services required under this contract. The COR shall provide the contractor the required information and documents for installation passes.

Upon the termination of employment or termination/cancellation of this contract, the contractor is responsible to return his installation pass to the issuing office within three (3) workdays.

1.6.7.3.5 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by contractor employees, subcontractors, or subcontractor employees, the contractor shall immediately:

(1) Notify the KO or COR of that information; and

(2) Traffic violations, other than parking, will be reported to the KO or COR.

(3) Notify the KO or COR of any suspicious activity by contractor employees, subcontractors, or subcontractor employees the contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person;

(4) Any actions taken against contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

The contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.4 Employment Eligibility: Reserved

1.6.7.5 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, Government issued access badges shall not be worn outside designated facilities where visible to the general public. The contractor shall immediately report suspicious activities to security personnel.

1.6.7.6 Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. Contractor shall not duplicate keys provided by the Government. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.6.7.6.1 The contractor shall report any occurrences of lost or duplicate keys/key cards to the KO and the

COR (and physical property manager, if applicable) within two (2) hours or the next business day if after hours and to request key or lock(s) replacement. This notification and request for key(s) and lock replacement shall be submitted in writing. The total cost of the replacement may be at the contractor’s expense.

1.6.7.6.2. Only authorized contractor personnel shall use Government issued key(s) and/or key card(s).

Contractor personnel shall follow security access requirements when entering secure areas. Contractor shall receive appropriate security clearance approval to allow visitor(s) access in secure areas.

1.6.7.7 Lock Combinations: Reserved

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal

Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the

Government.

1.6.9 Contracting Officer’s Representative (COR): At the discretion of the Government a (COR) may be assigned to this contract. If a COR is not assigned, all references to the COR under this PWS shall be replaced with the KO or their authorized representative. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

ensure the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the KO and contractor of any deficiencies; coordinate availability of Government furnished property;

and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The follow personnel are considered key personnel by the Government: Program

Manager (PM). The contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO through the COR within five (5) business days after contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available between hours prescribed in paragraph 1.6.4.

1.6.11 Special Qualification or Certifications: Contractor personnel shall meet the U.S. Department of

State Foreign Affairs Handbook Volume 3 Handbook 2 - Foreign Service National Handbook “Level 4”

Fluent in English and German and vice-versa. A copy of their Professional Certification shall be submitted to the COR within five (5) business after Contract Award. The contractor shall have minimum of three (3) years’ experience in ISR-I, ISR-S and GFEBS/SAP applications, the contractor shall provide certificates

IAW attachment six (6), and two (2) years’ experience with CLS and one (1) year experience in the analysis of the data provided by the DPW departments that are incorporated in the Annual Work Plan

(AWP).

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges in accordance with AER 27-715 Contractor

Identification.

1.6.13 Contractor Travel: Reserved

1.6.14 Other Direct Costs (ODC): Reserved

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the

Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the contractor to access data and information proprietary to a Government agency, another Government contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the contractor, nor contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this

PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United

States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at

(http://www.defenseimagery.mil/products/dodimagery/commercialuse.html). The contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.1 Non-Disclosure Statements: The contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by contractor personnel may result in contractor personnel removal from performance of duties under this contract.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: Reserved

1.6.19 Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: The contractor shall complete AT Level I Training within

30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT

Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 15 calendar days after completion of the training. AT Level I awareness training is available at https://Jkodirect.jten.mil. Contractor personnel must complete refresher training every 12 months except

AOR specific AT Level I training which shall be completed as required by local AT policies.

1.6.19.1.1 If training cannot be conducted on the website, the contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html https://jkodirect.jten.mil/

1.6.19.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I

OPSEC training within 30 calendar days of employment under this contract. OPSEC Level I training is available at https://www.iad.gov/ioss/opse1301/index.htm. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.6.19.3 Information Assurance (IA) Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training. All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and

Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and

AR 25-2, Information Assurance, within 30 days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All contractor personnel and subcontractor personnel performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS). Training is available at https://atc.us.army.mil/iastar/index.php. Contractor personnel must complete refresher training every 12 months.

1.6.19.4 iWATCH Awareness: The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided in this PWS by the USAG Stuttgart ATO).

This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report on suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees’ commencing performance, with the results reported to the COR no later than 5 calendar days after completion. All training materials can be found at http://www.detrick.army.mil/ready/iwatch.cfm/.

1.6.20 Authorized to Perform Services in Germany: Contractors performing services in the Federal

Republic of Germany (FRG) shall comply with German law. The contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the contractor also shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

Contractor employees who:

(a) are not nationals of Germany or other European Union countries, and

(b) are not members of the force, the civilian component or their dependents, and

(c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

By acceptance of and performance under this contract and any task orders or delivery orders issued hereunder, the contractor affirms that it has complied with the requirements above. Compliance with this clause and German law is a material contract requirement. Noncompliance by the contractor or

Subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract, task order, or delivery order for default.

1.6.21 Electromagnetic Compatibility Directive: The contractor certifies that all electrical and electronic equipment and/or appliances furnished are in compliance with the Electromagnetic Compatibility Directive

2004/108/EC. For radio transmitting and telecommunication devices furnished in the Federal Republic of

Germany, the contractor certifies that all such items have been approved by the Bundesamt fuer

Zulassungen. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered or product liability claims caused by interference generated by furnished appliances or equipment are solely the responsibility of the contractor.

https://www.iad.gov/ioss/opse1301/index.htm https://ia.signal.army.mil/DoDIAA/default.asp https://atc.us.army.mil/iastar/index.php http://www.detrick.army.mil/ready/iwatch.cfm/

1.6.22 Notice to Proceed: The notice to proceed will be provided as indicated below: The effective date of contract will constitute the date of notice to proceed

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. CLS (Common Level Of Support): Is an on-line tool used to measure the financed level of support offered to customers within the garrison.

2.1.2. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. cProjects. Is an application program that has replaced PPS (project priority system) which is linked to GFEBS

2.1.5 Contracting officer’s representative (COR). An individual designated and authorized in writing by the KO to perform specific technical or administrative functions.

2.1.6. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. GFEBS. General Funds Enterprise Business System is a financial software application.

2.1.9 Installation Status Report for Infrastructure (ISR-I). Is an on-line tool used to measure the current state of facilities within the garrison.

2.1.10 Installation Status Report for Services (ISR-S). Is an on-line tool used to measure the level of services provided to customers within the garrison.

2.1.11 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.13. Physical Security. Protection of the perimeter area, Government property, and assets that prevent the loss or damage of Government property.

2.1.14. Quality Assurance. The various functions, including inspection, performed by the Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.15. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

2.1.16. Quality Control (QC). Tasks performed by the contractor to improve the quality of the organization’s output.

2.1.17. Shall. Imperative.

2.1.18. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.19 Request for Service Contract Approval (RSCA). Service contract approval form.

2.1.20. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.21. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples

ANSI American National Standards Institute

AOR Area of Responsibility

AR Army Regulation

AT Anti-Terrorism

AWP Annual Work Plan

BOID Business Operations and Integration Division

CFR Code of Federal Regulations

CLIN Contract Line Item Number

CLS Common Levels of Support

CMR Contract Manpower Reporting

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

DOD Department of Defense

DODD Department of Defense Directive

DPW Directorate of Public Works

FAR Federal Acquisition Regulation

FHP Force Health Protection

FY Fiscal Year

GFE Government Furnished Equipment

GFEBS General Funds Enterprise Business System

GFP Government Furnished Property

GFS Government Furnished Services

IA Information Assurance

IAW In Accordance With

ISR-I Installation Status Report Infrastructure

ISR-S Installation Status Report Services

IT Information Technology

JPAS Joint Personnel Adjudication System

JTR Joint Travel Regulation

KO Contracting Officer

LOA Letter of Authorization

NIST National Institute of Standards and Technology

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

OPSEC Operation Security

PAIO Plans Analysis and Integration Office

PIPO Phase In/Phase Out

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Program

RA Requiring Activity

RSCA Request for Service Contract Approval

SCA Service contract approval

SOP Standard Operating Procedures

SPOT Synchronized Pre-deployment and Operational Tracker

TCN Third Country National

TE Technical Exhibit

U.S.C. United States Code

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide Computer Network and communication services

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space necessary to maintain an office environment.

3.3 Utilities: The Government will provide utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the work day.

3.4 Equipment: The Government will provide telephones, computers, printers.

3.4.1 Property Management: For all issued GFP for this contract, the contractor shall submit a property management plan ten (10) calendar days to the KO through the COR that addresses the requirements as listed in FAR Clause 52.245-1, Government Property. Contractor shall ensure GFP is maintained IAW AR

735-5, Policies and Procedures for Property Accountability, in addition to the aforementioned clause

3.5 Materials: The Government will provide consumable products, office supplies, paper and compact discs.

3.6 Common Access Card (CAC): The Government will provide Common Access Cards (CAC) via the

Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/). The COR will provide the format and content.

https://www.dmdc.osd.mil/tass/

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: Reserved

4.3. Materials: Reserved

4.4. Equipment: Reserved

4.5 Common Access Cards (CAC): The contractor shall provide the following information: Last, First

Middle Name, Cadency Name, Person identifier (SSN, FIN, or TIN), date of birth, primary email (this email will be used to contact the individual) to the COR with 15 business days after award. Note CACs are

Government property and must be accounted for.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide database system intranet support services by providing

ISR-I training for the Garrison. The contractor shall provide training to the DPW personnel in the following areas: ISR-S, CLS, GFEBS, cProjects and initiate RSCA documents for routing. IAW USAG

Stuttgart, Business Operations and Integration Division (BOID). The contractor shall provide analysis and support to be included in the AWP.

5.2. Installation Status Report Infrastructure (ISR-I): The contractor shall provide ISR-I training for the entire Garrison staff and tenant units on how to perform an ISR-I inspection. The contractor shall conduct training IAW DA established guidelines annually. This training may be conducted in group and/or individual sessions. Provide on-site assistance to occupants conducting ISR inspections. Conduct inspections for occupants who do not have staff available to perform the necessary inspections. Review all completed inspections for accuracy and compliance with instructions. Assist in data entry and conduct review and analysis and prepare a briefing for the Commander and staff on a quarterly basis. Prepare ISR-I online for Commanders quarterly and annual certification. The submittal time lines are in paragraph 5.10 below.

5.3 Installation Status Report Services (ISR-S): The contractor shall provide training and assistance to

DPW functional areas on collection and submission of ISR-S data on a quarterly and annual basis. Review all completed submissions for accuracy and compliance with instructions. Assist in data entry and conduct review and analysis. Submit data to Plans Analysis and Integration Office (PAIO) staff for inclusion in

Commanders briefing. The submittal time lines are in paragraph 5.10 below.

5.4 Common Levels of Support (CLS): The contractor shall provide training and assistance to DPW functional areas on collection and submission of CLS data on a quarterly and annual basis. Review all completed submissions for accuracy and compliance with instructions. Assist in data entry and conduct review and analysis. Submit data to PAIO staff for inclusion in Commanders briefing. The submittal time lines are in paragraph 5.10 below.

5.5 General Funds Enterprise Business System (GFEBS): The contractor shall train and assist DPW staff in preparing a variety of financial and project documents in GFEBS.

5.6 Prepare RSCA: The contractor shall prepare RSCA´s for submission to Commander and IMCOM

Europe for approval for all DPW service contracts.

5.6 Annual Work Plan (AWP): The contractor shall provide assistance to DPW staff in preparing an

AWP reflecting all DPW requirements.

5.7 GFEBS Management: The contractor shall obtain and maintain a GFEBS account to include roles specifically used in administrative fields such as cProjects, preventive maintenance, work order processing and creating purchase order requests.

5.10 Briefings, Training event and Reports:

5.10.1 Briefing: The contractor shall submit briefing slides within seven (7) business days prior to briefing. The COR will provide the master slide to the contractor. The contractor shall provide the slides within three (3) business days for acceptance by the COR when changes are made.

5.10.2 Training Events: The contractor shall submit briefing slides within ten (10) business days prior to training event. The government will review and provide comments and or suggested improvements.

If the contractor does not receive the COR’s approval within five (5) business days the slides become final.

The contractor shall not use training slides that have not been accepted by the COR.

5.10.3 Reports: Progress reports shall be submitted, weekly/monthly on ongoing projects. Completion reports shall be submitted within two (2) calendar days of completion of a project. ISR-I(infrastructure) ratings shall be submitted monthly containing the number of ratings completed and the data entered into the

ISR-I (Infrastructure) program. Prepare ISR-I (Infrastructure) briefing slides for the Commanders quarterly and annual reports. Update RSCA log . All reports shall be presented to the Chief of BOID and the COR

IAW paragraph 5.10.

5.11. Enterprise-Wide Contractor Manpower Reporting (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USAG Stuttgart via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with

2018. Contractors may direct questions to the help desk at: mailto:dod.ecmra-army-support-desk@mail.mil or mailto:usarmy.pentagon.hqda-asa-mra.mbx.samr-fm-cmra@mail.mil.

If contract period of performance ends prior to September 30, the contractor has 30 calendar days from end date of the contract to complete the eCMRA requirement.

http://www.ecmra.mil/ mailto:dod.ecmra-army-support-desk@mail.mil mailto:usarmy.pentagon.hqda-asa-mra.mbx.samr-fm-cmra@mail.mil

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.4 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.5 AR 735-5, Policies and Procedures for Property Accountability

6.1.6 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.7 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.8 AR 25-2, Information Assurance

6.1.9 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.10 USAG Stuttgart Command Policy Memorandum #58, Local national Screening Program (LNPS) and Installation Access Control

6.1.11 DA Pam 415-28, Standard real property categories for classifying real property

6.1.12 AR 420-1, Army Facilities Management.

6.1.13 AR 2 10-14, Army Installation Status Report Program

PART 7

ATTACHMENT LISTING

7. Attachment List:

7.1. Attachment 1 – Performance Requirements Summary

7.2 Attachment 2 – Deliverables Schedule

7.3 Attachment 3 – Estimated Workload Data

7.4 Attachment 4 - U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 - Foreign

Service National Handbook

7.5 Attachment 5 – USAG Stuttgart Command Policy Memorandum #58 Local National Screening

Program (LNSP) and Installation Access Control

7.6 Attachment 6 – GFEBS training requirements

ATTACHMENT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Section 1.6

Management and Administration

Contractor shall comply with PWS provisions relating to Management and

Administration operations.

Monthly COR inspection checklist Pass / Fail criteria. Document number

>95 Percent Total

Overall PRS

Inspection Checklist

Compliant Rate

100% Inspection of

COR PRS

Inspection

Checklist

2) PWS Part 1 Section 1.6

Management and Administration

Contractor shall comply with PWS provisions relating to Management and

Administration processes.

Surveillance Process

Audits

Safety/Environmental

Discrepancies < 1

Technical

Discrepancies

Periodic Inspection

3) PWS Part 3 Government Furnished

Item and Services Contractor shall comply with PWS provisions relating to

Government Furnished Item and

Services operations.

Monthly COR inspection checklist Pass / Fail criteria. Document number

>95 Percent Total

Overall PRS

Inspection Checklist

Compliant Rate

100% Inspection of

COR PRS

Inspection

Checklist

4) PWS Part 3 Government Furnished

Items and Services Contractor shall comply with PWS provisions relating to

Government Furnished Items and

Services processes.

Surveillance Process

Audits

Safety/Environmental

Discrepancies < 1

Technical

Discrepancies

Periodic Inspection

5) PWS Part 4 Contractor Furnished

Items and Services Contractor shall comply with PWS provisions relating to

Contractor Furnished Items and Services operations.

Monthly COR inspection checklist Pass / Fail criteria. Document number

>95 Percent Total

Overall PRS

Inspection Checklist

Compliant Rate

100% Inspection of

COR PRS

Inspection

Checklist

6) PWS Part 4 Contractor Furnished

Items and Services Contractor shall comply with PWS provisions relating to

Contractor Furnished Items and Services processes.

Surveillance Process

Audits

Safety/Environmental

Discrepancies < 1

Technical

Discrepancies

Periodic Inspection

7) PWS Part 5 Specific Tasks

Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR inspection checklist Pass / Fail criteria. Document number

>95 Percent Total

Overall PRS

Inspection Checklist

Compliant Rate

100% Inspection of

COR PRS

Inspection

Checklist

8) PWS Part 5 Specific Tasks

Contractor shall comply with PWS provisions relating to Specific Tasks processes.

Surveillance Process

Audits

Safety/Environmental

Discrepancies < 1

Technical

Discrepancies

Periodic Inspection

9) PWS Part 6 Applicable

Publications Contractor shall comply with PWS provisions relating to

Applicable Publications operations.

Monthly COR inspection checklist Pass / Fail criteria. Document number

>95 Percent Total

Overall PRS

Inspection Checklist

Compliant Rate

100% Inspection of

COR PRS

Inspection

Checklist

10) PWS Part 6 Applicable

Publications Contractor shall comply with PWS provisions relating to

Applicable Publications processes.

Surveillance Process

Audits

Safety/Environmental

Discrepancies < 1

Technical

Discrepancies

Periodic Inspection

11) PWS Part 7 Technical Exhibit

Listing Contractor shall comply with

PWS provisions relating to Technical

Exhibit Listing operations.

Monthly COR inspection checklist Pass / Fail criteria. Document number

>95 Percent Total

Overall PRS

Inspection Checklist

Compliant Rate

100% Inspection of

COR PRS

Inspection

Checklist

12) PWS Part 7 Technical Exhibit

Listing Contractor shall comply with

PWS provisions relating to Technical

Exhibit Listing processes.

Surveillance Process

Audits

Safety/Environmental

Discrepancies < 1

Technical

Discrepancies

Periodic Inspection

ATTACHMENT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

Installation Access

PWS para. 1.6.7.3.1

The contractor shall provide an installation pass log within fifteen (15) business days after contract award.

1 copy In MS Office or

PDF via electrons

COR

Installation Access

PWS para. 1.6.7.3.1

The pass log shall be updated as employees are added or removed and submitted to the

COR within five (5) business days after changes.

1 copy In MS Office or

PDF via electrons

COR

Key Personnel

PWS para. 1.6.10

The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO within five (5) business days after contract award.

1 copy In MS Office or

PDF via electrons.

KO and COR

Special

Qualifications or

Certifications: PWS para 1.6.11

A copy of their

Professional

Certification shall be submitted to the

COR within five (5) business after

Contract Award.

1 copy In MS Office via

PDF electrons.

COR

1.6.16.1 Non-

Disclosure

Statements

PWS para 1.6.16.1

Prior to commencement of work under the contract.

1 copy per employee PDF COR

Anti-Terrorism (AT)

Level I Training

PWS para 1.6.19.1

Within (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or (30) calendar days after employment of new personnel, 1 certificate per employee

PDF COR

Anti-Terrorism (AT)

Level I Training

Classroom

PWS para 1.6.19.1.1

Within (10) calendar days after completion of the training.

1 certificate per employee or sign sheet

PDF COR

OPSEC Training:

PWS para 1.6.19.2

Within (30) calendar days of employment under this contract.

1 certificate per employee or sign sheet

PDF COR

Information

Assurance (IA)

Training: PWS

1.6.19.3

Within (30) calendar days of employment

1 certificate per employee

PDF COR

iWATCH

Awareness: PWS para 1.6.

19.4

This training shall be completed within

(30) calendar days of contract award and within (30) calendar days of new employees’ commencing performance, with the results reported to the COR no later than (5) calendar days after completion.

1 certificate per employee

PDF COR

Briefing: PWS para

5.10.1

The contractor shall submit briefing slides within (7) business days prior to briefing. There will be no more than

2 rejections per slide presentation.

The contractor shall provide the slides within 2 business days for acceptance by the COR when changes are made.

1 Set of slides PowerPoint COR

Training : PWS para 5.10.2

The contractor shall submit training event slides 14 days prior to the training schedule. There will be no more than 2 rejections per slide presentation.

The contractor shall provide the slides within 2 business days for acceptance by the COR when changes are made.

1 set of…