Amendment 1 1- FHL LMR PWS 20210820.docx

PERFORMANCE WORK STATEMENT

Land Mobile Radio Infrastructure Maintenance and Software Subscription

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract to provide Land Mobile Radio (LMR) Infrastructure Maintenance and Software Subscription. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform LMR Infrastructure Maintenance and Software Subscription as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property (GFP) and services. The contractor shall perform to the standards in this contract.

1.2 Background: Fort Hunter Liggett (FHL), Camp Parks (RFTA) requires the maintenance support on the existing Motorola APCO 7.11 LMR System. The FHL LMR System's current Infrastructure Maintenance & Repair, and Software Subscription Service has expired. Without renewal the Network Enterprise Center (NEC) will be unable to maintain and repair LMR infrastructure in support of critical communications for First Responders, garrison employee, and tenant activities, and base support personnel. Without the Software Subscription Service the NEC will be unable to update antivirus definitions and other server applications as vulnerabilities are identified. The NEC will be hard pressed to meet Federal Information Assurance (IA) mandates and mitigate risks.

1.3 Objectives: FHLand RFTA requires the continuation of maintenance support on the existing Motorola APCO 7.11 LMR System. This will include all infrastructure of the Master Site and seven (7) repeater sites.

1.4 Scope:

1.4.1. This service must provide maintenance repair services on all parts of the infrastructure to include radio repeaters, antennas, servers, routers, switches, and consoles at nine (9) different sites (Alder, Alpha, Bald, Bravo, Site 8, Williams Hill, Wizard, Site A & Bldg 197) to include the Master site (Bldg 197) and Parks RFTA. Included in the Infrastructure Maintenance must be a Network Monitoring/Remote Diagnostic and Restoration Service providing secure event detection, diagnostics, and restoration. Also provided must be on-site and phone support for the Neptune Intelligence Computer Engineering (NICE) voice recording equipment, and yearly preventative maintenance inspections and equipment cleaning. It also must provide a software subscription including Information Assurance Vulnerability Alerts (IAVA) software updates and security patches for Windows, UNIX, Solaris10 and Linux Red Hat Servers as well as antivirus updates for UNIX and Symantec that are pre-tested on an APCO 7.11 system.

1.4.2. The impact of not renewing the maintenance contract for the installation LMR infrastructure first and foremost has the potential of degrading the capability of the installation's first responders in times of emergency, should a primary system fail and the process for allocating the necessary repair funding take an extended period of time. The next order of effect would be to the installation's department of public works which relies on the system for daily support operations. Lastly, many tenants are dependent on the system for daily operations.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of 11 months and two (2) 12-month option periods. The Period of Performance reads as follows:

Base Period Option Option 1 Option Option 2

The Contractor shall schedule and conduct one (1) Preventive Maintenance visit with the NEC within each base and option contracted year. Maintenance visits will have at least 11 months separation between them.

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their quality control documentation The QCP shall be provided to the Contracting Officer (KO) and the COR no later than (NLT) 30 calendar days after contract award. The Contractor shall update the QCP as required, but at least annually, NLT 10 working days after the start of the option period, and provide copies to the KO and COR. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract. If any aspect of performance is not in conformity with the requirements of this contract, the Government will have the right to issue to the Contractor a Non-Conformance Report (NCR). The Contractor shall explain in writing why performance was not in conformity with the requirements of this contract, how performance will be returned to conformity, and how recurrence of the problem will be prevented in the future. The Contractor shall complete and return the NCR NLT five (5) working days after receipt. (See also the Mission and Installation Contracting Command (MICC) Quality Program Policy)

1.6.3 Federal Government Holidays: The contractor is not required to work on Federal Government holidays unless there is a major system failure.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours starting between 6:00 a.m and 8:00 a.m. and end between 3:00 p.m. and 5:00 p.m., Monday thorugh Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. A regularly scheduled lunch break must be taken. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

1.6.4.1 The COR must approve, in advance, any deviation from the standard schedule, including any additional duty hours and all overtime supporting this requirement. The Contractor shall coordinate employees’ proposed normal workday schedules with the COR to ensure they will meet mission requirements before the employees’ start date. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.2 Upon notification by the COR, in cases of national emergency, the Contractor shall provide additional services necessary or appropriate to the resulting increase in operating tempo, up to and including declared war. These services shall be provided 24 hours per day, 365 days a year for the duration of the emergency. The COR will advise the Contractor of the required level of effort verbally, and follow-up with a written change to the award.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Fort Hunter Liggett, or Camp Parks RFTA.

1.6.6 Type of Contract: The Government will award a Firm Fixed Price contract

1.6.7 Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract do not require a SECRET clearance, but must be escorted at any time accessing the installation and NEC facilities throughout the life of the contract.

1.6.8 Operations Security: The Contractor shall submit for inspection any equipment that has the ability to produce an image of any area or equipment that may be deemed sensitive or classified by the NEC and the U.S. Army. The NEC Security Office reserves the right to inspect such equipment upon the Contractor’s entry and departure at the NEC worksites. The Contractor, and authorized representatives, shall abide and comply with all Army and Fort Hunter Liggett policies and regulations pertinent to security, Force Protection, and Anti-Terrorism. These projects may require access to controlled or sensitive facilities. Contractor employees shall be escorted by a government employee at all times while working in government controlled or sensitive facilities.

1.6.9 Access to Protected Information: Protected information means all non-public information, including, but not limited to, trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act or personally identifiable information (PII), or any other information with distribution limited by the Government. If, during the performance of this procurement, contractor personnel obtain access by any means to protected information, including, but not limited to, trade secrets or proprietary information of other contractors, Government source selection information, Privacy Act information, or any other information with distribution limited by the Government, contractor personnel shall in no way divulge any such information except as it relates to the performance of this procurement within ESTA itself, or shall not otherwise use or disclose this information for their personnel gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the Contracting Officer of any potential organizational conflicts of interest created by any such access. However, a nondisclosure agreement will not overcome an Organizational Conflict of Interest (OCI) as defined in FAR part 9.5. Moreover, compliance with the Trade Secrets Act requires the consent of the owner of the proprietary information before another non-federal entity may be allowed access to such information. Accordingly, all Government contractors are required to mark their proprietary information and any time the Contractor is given access to such marked information it is incumbent upon the Contractor to inform the Contracting Officer of the access. Contractor personnel will ordinarily be required to sign a nondisclosure agreement before starting work under the contract. Failure to comply with this clause shall be deemed adequate cause for the removal of a contractor employee from employment with the Contractor. The Contractor’s employment contracts with their employees shall include a provision to provide for the removal under these conditions.

1.6.10 Safety:

1.6.10.1 The Contractor shall perform in a manner that assures maximum safety and protection for their employees and all personnel while performing work for this contract/task order as per Occupational Safety and Health Act (OSHA) of 1970. The Contractor shall exercise surveillance on a continuing basis and shall eliminate or otherwise control existing or potential safety hazards.

1.6.10.3 The Contractor shall comply with all federal, state and local policies, directives, laws and regulations. During the performance of tasks requiring protective equipment and clothing, contractor employees shall wear safety items required by OSHA and as specified in the applicable regulations. The Contractor shall be responsible for providing personal protective equipment, clothing and training.

1.6.10.4 The COR may require the Contractor to cease operations associated with the performance of this contract/task order for safety violation reasons. The Contractor shall correct any safety violations, caused by a contractor employee, during non-duty hours at no additional cost to the Government.

1.6.10.5 The Contractor shall ensure all employees receive the safety training required by all federal, state and local laws and policies. The Contractor shall maintain the safety training records and make them available to the COR and KO upon request.

1.6.11 Special Qualifications and Training: Ensure local technicians are required to adhere to a training and safety plan to ensure technical competency.

1.6.11.1 Motorola: The technicians should meet the qualifications of the Motorola Astro IV&D Radio Network Administrator. Technicians must successfully complete appropriate certified Motorola training courses and remain competent and qualified to service, maintain, and install Motorola equipment.

1.6.11.2 Government: The following training is required for all users who access government resources. These course must be completed within the first week of hire.

Anti-Terrorism Level 1

1.6.11 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.12 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.13 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 am to 4:30 p.m., Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed in par 1.6.11.1.

1.6.14 Contracting Officer’s Representative (COR): The KO will provide a COR Designation Letter for this Contract/Task Order upon award. The Contractor shall acknowledge the COR Designation Letter in writing and return to the KO within 5 business days of receipt.

1.6.15. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.16 Other Direct Costs: None

1.6.17 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.18 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: The Government will provide office supply support through the standard base supply system for the day-to-day requirements generated within a normal office environment.

3.1 Contractor Responsibilities for Government Furnished Equipment/Property/Materials (GFE/GFP/GFM). The government will provide the following government furnished property and services (See attachment or schedule). The contractor shall not use government-furnished property and services for any purpose other than in the performance of this contract.

3.2 The Contractor is directly responsible and accountable for all Government property in accordance with the requirements of the contract. This includes Government property in the possession or control of a subcontractor. The contractor shall establish and maintain a system in accordance with FAR Part 45, DFAR PGI Part 245, and DoD FAR Supplement Part 245, “Government Property”, to control, protect, preserve, and maintain all Government property. This property control system shall be in writing unless the Government Property Administrator determines that maintaining a written system is unnecessary. The system shall be reviewed and, if satisfactory, approved in writing by the Government Property Administrator.

3.3 The contractor shall maintain and make available the records required by this subpart and account for all Government property until relieved of that responsibility. The contractor shall furnish all necessary data to substantiate any request for relief from responsibility.

3.4 The contractor shall require subcontractors provided Government property under the prime contract to comply with the requirements of this subpart. Procedures for assuring subcontractor compliance shall be included in the contractor’s property control system. Where the Government Property Administrator assigned to the contract has requested supporting property administration from another contract administration office, the contractor may accept the system approval of the supporting Government Property Administrator instead of performing duplicative actions to assure the subcontractor’s compliance.

3.5 If the Government Property Administrator finds any portion of the contractor’s property control system to be inadequate, the contractor must take any necessary corrective action before the system can be approved. If the contractor and Government Property Administrator cannot agree regarding the adequacy of control and corrective action, the matter shall be referred to the contracting officer.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Not required.

4.3. TOOLS AND TEST AND SAFETY EQUIPMENT. The Contractor shall provide all tools, test and saftey equipment required in order to perform the O&M requirements of this TO.(i.e., multi-pair metallic, cable locator equipment, and fiber optic cable splicing test equipment and tools to include Firebird(s), TM-8(s), Ethernet signal testers capable of identifying CAT6 ethernet cable defects and signal availability utilizing 802.1x standards to customer end user devices using Cisco Discovery Protocol (CDP), test equipment available for testing SONET transport equipment DS-0 through and OC192 (or higher) and Ethernet telecommunication systems up to 10GB, T1 testers such as TBERDs and Optical Time Domain Reflectometer(s) (OTDR) on site, for employees to support equipment and cable requirements).

4.3.1 Test Measurement and Diagnostic Equipment (TMDE). The Contractor shall provide all TMDE required in order to perform the O&M requirements for this TO. The Contractor shall ensure updated calibration records are maintained to support the maintenance requirements of the systems and equipment listed in Attachment 1 of this PWS. The Contractor shall ensure Contractor-furnished TMDE remains calibrated to OEM specifications.

4.3.2 Additionally, the Contractor shall provide and ensure the proper use of occupational safety equipment to include safety glasses or goggles, steel-toed boots, hard hats, leather protective gloves, rubber gloves, linemen’s belts consisting of leather body belts and safety straps, climbers with gaffs, safety bonding straps, manhole barriers, and vapor testers as applicable for each requirement. Personnel shall comply with the safety instructions in TB 385-4, NETCOM Regulation 750-2, NETCOM Regulation 385-1 and OSHA Standard 29 CFR 1910.268.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall assist the Government Spectrum Manager in the O&M of the NEC’s Motorola Smart Zone trunked Land Mobile Radio. The contractor shall provide services for

5.1.1 Infrastructure Repair: Infrastructure will be repaired down to the component level or if no longer supported be replaced with similar infrastructure. Determine infrastructure problems, replace components, ship malfunctioning equipment for repair, perform post installation test.

5.1.2 Technical Support Service: Provide centralized remote telephone support for technical issues that require a high level of communications systems expertise or troubleshooting on equipment.

5.1.3 Network Preventative Maintenance: Provide annual operational test and alignment, on infrastructure equipment to ensure the infrastructure meets original manufacturer’s specifications.

5.1.5 Local Radio Combo Package: Provide operational check and board level repair services for mobile, portable two-way and mobile data. Repair radios/devices within 5 working days or return to manufacturer. Customer receives a working device if available when turning in an inoperable device.

5.1.6 NICE Maintenance: Upon award of contract, provide phone coverage and hardware support (24 hours, 7 days, 365/366 all year) for applicable NICE Logging Equipment integrated within a Motorola network.

5.1.7 Security Update Service (SUS): As per AR 25-2 provide patches for Microsoft, Symantec, McAfee, UNIX, Linux and third party applications as vulnerabilities are identified and applied within the timeframe established by the Army. The timeframe is established by the Army and is specific to the patch/update.

5.1.8 Fiber Span and Microwave Systems support: Provide repair down to the component level or if no longer supported be replaced with similar equipment. Similar equipment will provide the same functions as the obsolete equipment. Determine equipment problems, replace components, ship malfunctioning equipment for repair, perform post installation test

5.2. Task Heading. N/A

5.3. SERVICE CONTRACT REPORTING (SCR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://sam.gov. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

5.4 Performance Requirements Summary. The Contractor performance requirements are summarized into performance metrics that relate directly to mission essential items. The Performance Standard briefly describes the required level of service and the Acceptable Quality Level briefly describes the minimum acceptable levels of service for each requirement.

Incentives / Disincentives for Meeting or Not Meeting Performance Standards

Incentives / Disincentives for Meeting or Not Meeting Performance Standards

NEC POC for this LMR maintenance program is Gregory Walters at (831) 381-3712, gregory.a.walters16.civ@mail.mil.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor (to include subcontractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures

*DoDM 5200.01-V1 DoD Information Security Program: Overview, Classification, and

*EM 385-1-1 Safety and Health Requirements Manual (Army Corps of Engineers)

*Information Infrastructure Installation Architecture Design Criteria (I3A) Local and non-official publications:

*Fort Hunter Liggett NEC, Standing Operating Procedures (SOP) *Fort Hunter Liggett Installation Safety Regulations Fort Hunter Liggett Disaster Recovery Plans *Committee on National Security Systems Instructions (CNSSI) 4009, National Information Assurance Glossary (available at http://www.cnss.gov/full-index.html)

*Deputy Under Secretary of Defense memorandum, 1 Apr 2005, Subject: Facilitating Classified Visits within the Department of Defense

Equipment Manuals:

*Ft Hunter Liggett NEC, Standing Operating Procedures (SOP)