20Q0001 Statement of Work.docx

Statement of Work (SOW) Womack Army Medical Center Fort Bragg, North Carolina

1. The Contractor shall be certified by the state of North Carolina and provide local commercial communications services to Linden Oaks Clinic, Fayetteville Clinics and Hope Mills Clinic, including, as a minimum, but not limited to services listed below. The local access service areas shall be as a minimum, bounded by geographic city areas/zones and/or surrounding areas. The access areas shall not be limited by prefixes as defined that may change, be deleted, or added due to the growth of a city or an area. The local service areas/zones/boundaries shall not be reduced regardless of who, when and how local communications services are provided. If the contractor determines that the local exchange access service areas are different than defined, the contractor shall coordinate with the COR and the Contracting Officer (KO) for approval.

2. The prefix and numbers currently being used must remain unchanged. The contractor shall provide number portability for all services.

3. Commercial Business Lines

4. Point to Point Circuits

5. The Contracting Officer Representative (COR) is responsible for telecommunications activities identified herein. The Contractor shall coordinate with the Technical Specialist and the COR prior to the installation, removal, expansion, and/or change out of equipment.

5.1 The Contractor shall provide the test results to the Technical Specialist and the COR after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the COR. The parameters of the circuit characteristics shall be documented in the Customer Service Records.

6. Local Commercial Communications Services Notes

6.1 All Local Commercial Communications Services shall be PIC’d to NETWORX under the DISA contract.

6.2 All Local Commercial Communications Services shall have the following services block:

6.2.1. Directory Assistance Call Completion (DACC) and Directory Assistance.

6.2.2. Third-party billing

6.2.3. 10-10 dialing

6.2.4. Collect Calls

6.2.5. Automatic Call Return Feature

7. Outages

7.1. The Contractor shall respond to the Government within one (1) hour of notification for restoration of service and maintenance.

7.2. For a catastrophic outage, restore service within four (4) hours from the time the Contractor responds to the Government’s notification.

7.3. For an emergency outage, restore service within eight (8) hours from the time the Contractor responds to the Government’s notification.

7.4. For a serious outage, restore service within twenty-four (24) hours from the time the Contractor responds to the Government’s notification.

7.5. For a routine outage, restore service within two (2) calendar days from the time the Contractor responds to the Government’s notification.

7.6. Number of directories to be provided at each station: 1 per each business line.

7.7. The contractor shall provide number portability for all business lines.

8. Public Listing. N/A

9. Definitions

As used throughout this Contract, the following terms shall have the meanings set forth below:

9,1. “Common Carrier” means any entity engaged in the business of providing telecommunications services which are regulated by the Federal Communications Commission or other governmental body.

9.2. “Noncommon Carrier” means any entity other than a common carrier offering telecommunications facilities, services, or equipment for lease.

9.3. “Special Service” normally involves a common carrier providing a special service or facility related to the performance of the basic telecommunications service requirements. This may include (i) moving or relocating equipment, (ii) providing temporary facilities, (iii) expediting provision of facilities, or (iv) providing specially constructed channel facilities to meet Government requirements.

9.4. “Tariffed service” is a service furnished by a carrier subject to regulation by an appropriate governmental regulatory authority. A "tariff" is a document which lists the communications services furnished by a carrier, together with a schedule of rates, charges, and related regulations. However, where provided for in some regulatory jurisdictions, a tariff may provide for the conditions under which special services or special assemblies are furnished in accordance with the tariff regulations without a filed schedule of rates and charges. A tariffed service may be either of the following:

9.4.1. A service for which the rate or charge is set by law” or regulation. The rate or charge is set when the tariff filing specifies the total obligation the customer (Government) incurs in fixed monetary terms, at the time the tariff is accepted by the regulatory authority. Subsequent revisions occur, on a prospective basis, when filed with and accepted by the regulatory authority.

9.4.2. A service furnished under an established tariff regulation which provides for the charge to be developed in accordance with that tariff regulation, whether or not the specific amount is shown in the tariff schedule filed with the regulatory body.

9.5. “Telecommunications services" means the services acquired, whether by lease or contract, to meet the Governments telecommunications needs. The term includes the telecommunications facilities and equipment necessary to provide such services.

10. Services changes

10.1. Requirements for addition/cancellation/termination of services will be forwarded to the Contractor through issuance of a contract modification. Services provided without a modification are not contractually covered.

11. Public Utilities Commission Authorization

11.1 This contract shall at all times be subject to such changes or modifications by the Public Utilities Commission of the State having jurisdiction over the particular site as said Commission may, from time to time, direct in the exercise of its jurisdiction. Any resultant contract shall not become effective until authorization of the Public Utilities Commission of the State having jurisdiction over the particular site is first obtained, when such authorization is required.