W91QVN23R0195 Draft PWS.docx

Performance Work Statement (PWS)

Custodial Services for Yongsan Cluster, USAG Yongsan-Casey

1.0 Introduction. This is a non-personal services contract to provide custodial services to various buildings in Yongsan cluster. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. (Insert local requirements.) The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

1.1 Background. The Yongsan cluster consists of Yongsan, CP Tango, K-16 AB, and Joint Military Mail Terminal (JMMT). Yongsan is in Seoul city, K-16 AB and CP Tango are in Gyeonggi province and Joint Military Mail Terminal (JMMT) located at Incheon International Airport in Incheon city. Yongsan cluster consists of approximately 858.04 acres and has about 67 cleanable buildings. The Post population consists of approximately 2,512 Military, government civilian, and Contractor personnel.

1.2 Objectives

. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents.

“During the contract period, the contract may be modified in order to decrease the quantity of work due to Yongsan Relocation Program and Base Closure and this contract may be terminated for Government convenience as a part of Yongsan Relocation Program and Base Closure at any time during the contract period. The Contracting Officer will notify the contractor at least 60 calendar days prior to terminate the contract with issuing modification to the contract.”

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill custodial service and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. The average annual rainfall is 60 inches; with the wettest months being July – August. The average annual snowfall is 5 inches, with snowfall expected during the period of December - February. The average frost-free period (Growing season) during the year is about 270 days. The first killing frost may be expected about December, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 63- and 43-degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 25 degrees in the month of January to a high of 76 degrees in the month of August. Summer temperatures often reach 86 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall have key personnel on board, during the one (1) month transition period. The Contractor shall provide sufficient experienced personnel during the phase-in period to ensure that the services are maintained at the required level of proficiency

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor. If the Contractor is the incumbent Contractor, the phase in period shall be zero (0) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid.

2.1.2.1.2 Provide all Contract Required Documents to the COR for review and comment on acceptability prior to the end of the Phase-In period.

once Phase-In started

2.1.3 Place of Performance and Hours of Operation.

Place of Performance. The work to be performed under this contract will be performed at the locations listed in TE-1. A map of (Location) is located at TE 4.

. The Contractor’s performance shall not be required on the ROK Legal holidays listed below:

2.1.4.1 Installation Closures.

When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.2 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within (2) hours. The Contractor shall resume operations with KO/COR approval.

2.1.4.3 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the Government to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10 Contractor Qualification

2.1.10.1 Prime Contractor’s Prior Experience. The Prime Contractor shall have a minimum two (2) years of experience in performing the custodial services within the last seven (7) years from the issuance of the solicitation.

2.1.10.2 Prime Contractor’s Business Registration License. The Contractor shall possess a valid Hygiene Management Registration License under Management of Public Health Act (공중위생영업중 위생관리용역업 신고증) issued by the Republic of Korea (ROK) Government to provide custodial services. The license shall be maintained through the life of contract.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Contract Manager (CM). The Contractor shall provide a PM who is responsible for the performance of the work. The CM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract CM shall have full authority to always act for the Contractor on the installation during the performance of the work in order to comply with all requirements of this contract. The CM shall have a minimum two (2) year of satisfactory experience as a CM in performing the custodial services. The CM shall be available during normal duty hours within two (2) hours of notification to meet on the installation with the COR to discuss problem areas except Korean holidays, or when the Government facility is closed or administrative reasons. The CM shall be available between 0730 - 1630 hours, Monday through Friday except ROK holidays or when the Government facility is closed for administrative reasons. The CM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 The CM shall possess a valid Annual Training Certificate (위생교육필증) issued by Korean Facility Hygiene Management Association (한국건물위생관리협회).

2.1.11.1.3 The CM shall have an adequate knowledge of the proper procedure for using chemicals, safety procedures, tools, and equipment necessary to complete assigned tasks, and shall demonstrate the contractor’s physical capability.

2.1.11.1.4 The CM shall have an adequate knowledge of the proper procedure for using chemicals, safety procedures, tools, and equipment necessary to complete assigned tasks, and shall demonstrate the contractor’s physical capability.

2.1.11.1.5 U.S. Residency. N/A

2.1.11.1.6 Qualification Standards. The Contractor shall ensure that all employees have knowledge of chemicals, tools, equipment, and techniques necessary to perform the work.

2.1.11.1.7 Quality Control Manager (QCM). The QCM shall have at least two (2) years of experience as a QCM in performing custodial service. The QCM shall have an adequate knowledge of the proper procedure for using chemicals, safety procedures, tools, and equipment necessary to complete assigned.

2.1.11.1.8 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.9 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.11.1.10 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations

. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of contractors within (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Special Requirements

2.2.1 Security.

2.2.1.1 Access and General Protection/Security Policy and Procedures. The Contractor’s employees shall comply with applicable Installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes.

2.2.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve require operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.2.1.3 Contractor Vehicle Registration

. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the Installation within (10) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building 4305 in Yongsan. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.2.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess identification documents as required by DES to access the installation. Vehicle and equipment operators must also possess and be ready to show commercial driver's license, current vehicle registration, and required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access

2.2.2 Physical Security.

2.2.2.1 Secure Area Access. Portions of the work under the contract are performed in secure areas and all persons requiring access to a secure area will be escorted by the activity or Government personnel. In the case of escort, forty-eight (48) hours advance notice to the activity shall be required except in emergency or urgent work. Contractor employees requiring access to secure areas shall be free of felony convictions, and prior Military Service Members shall have an honorable discharge (See DD Form 254, Department of Defense Contract Security Classification Specification).

2.2.2.2 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued CAC card and Installation Access Badge/Pass has been turned in to the COR.

2.2.2.3 Key Control. The Contractor shall establish a control system to ensure no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons. Government keys shall not be duplicated by the Contractor without the COR's/ACOR’s authorization. Procedures developed to control Government keys shall be included in the Contractor's QCP. The Contractor shall comply with AR 190-13 The Army Physical Security Program and AR 190-51 Security of Unclassified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.2.3 Security Training.

2.2.3.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated Subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.2.3.2 Anti-Terrorism (AT) Level 1 Awareness Training. All Contractor employees, to include Subcontractor employees, requiring access to Yongsan cluster Installation, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days of contract start date and within five (5) calendar days of new employees commencing performance and send to the COR via both electronic and paper copy. The Contractor shall complete the training within thirty (30) calendar days of contract award AT level I awareness training is available at the following website: http://jko.jten.mil.

2.2.3.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR via both electronic and paper copies. All Contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.html.

2.2.4 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program. All Contractor employees shall wear a reflective vest or suitable substitute while working during darkness hours. Contractor shall be responsible for any injury to any Contractor’s representative, or others, as well as for any damage to any personal or public property that occurs during the performance of this contract that is caused by the Contractor’s fault or negligence.

2.2.4.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.2.4.2 Occupational Safety and Health Administration (OSHA). The Contractor shall comply with the OSHA standards. The Contractor shall comply with all applicable Federal, and Local Laws, Regulations, and Directives. If the Contractor fails or refuses to comply promptly with safety requirements, the Government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for time or for excess costs or damages to/by the Contractor. The Contractor shall be responsible for enforcement of all safety requirements by the Contractor and his Subcontractors/teaming partners and/or joint venture partners.

2.2.5 Environmental Requirements.

2.2.5.1 Green Procurement. N/A

2.2.5.2 Environmental Compliance. The Contractor shall comply with all Federal, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the Installation IAW with Industry Standards, Local, State and Federal Laws. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR. The Contractor shall provide upon request from the COR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR.

3.0 Performance Requirements and Standards.

3.1 Performance Task Requirements Standards. and Acceptable Quality Levels (AQLs). See Attachment in TE-6, Municipal Custodial Performance Standards.

3.2 Quality Assurance (QA).

The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

3.3 Quality Control Plan (QCP)

Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

3.4 Quality Control Files. The Contractor shall maintain files of all inspections or tests conducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to include any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

3.5 Customer Feedback Program. The Contractor shall establish and operate a customer feedback program as part of the QCP. Performance Requirements Summary (PRS) Matrix.

4.0 Performance Requirements Summary (PRS) Matrix.

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success:

(This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Para 5.4 Hard Floors

Validated Customer’s Complaint Re-do within one (1) day after notification from the COR

Para 5. 4.2 Stripping/ Finishing Tile Floor

Validated Customer’s Complaint Re-do within one

(1) day after notification from the COR

Para 5.5 Carpeted Floors

Validated Customer’s Complaint Re-do within one

(1) day after notification from the COR

Para 5.5.3 Spot Cleaning Floors and Carpets.

Validated Customer’s Complaint Re-do within one

(1) day after notification from the COR

Para 5.8 Remove Trash All trash containers in serviced areas shall be emptied IAW Attachment 2 Work Schedule and sanitized with an approved sanitizer, new bags placed, and containers returned to their original location.

Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed.

Validated Customer’s Complaint Re-do within one (1) day after notification from the COR

Para 5.9 Restrooms /Toilet Areas /Locker Rooms

Validated Customer’s Complaint Re-do within one (1) day after notification from the COR

Para 5.10 Drinking Fountains

Validated Customer’s Complaint Re-do within one (1) day after notification from the COR

Para 5.11 Dusting

Validated Customer’s Complaint Re-do within one

(1) day after notification from the COR

Para 5.12 Clean Interior Glass

Validated Customer’s Complaint Re-do within one

(1) day after notification from the COR

Para 5.13 Windows (exterior/interior wash)

Validated Customer’s Complaint Re-do within one

(1) day after notification from the COR

5.0 Common Levels of Service (CLS)

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the SERVICE functions of the Base Operations specified below. This shall be done IAW all the Terms, Conditions, General and Special Provisions, Specifications, Drawings, Attachments, and Exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed SERVICE.

5.1 Description of Services

5.1 Scope. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Capability Levels table, located in paragraph 3.0, in order to meet the requirements of this PWS. The three (3) levels of custodial service include the following:

a. Enhanced Service

b. Standard Service

c. Basic Service

Childcare and youth services facilities shall receive Enhanced Service. Fitness centers shall receive Standard Service. For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service. The offices, classrooms, and latrines located within warehouses shall receive Basic Service.

The contractor shall accomplish all cleaning tasks in accordance with (IAW) the Schedule of Services A thru H, Technical Exhibit (TE-2) to meet the requirements of this PWS.

Estimated square footages are established in List of Facilities to Receive Services, Technical Exhibit (TE-1). Facility drawings of areas cleaned are established in Floor Plans, Technical Exhibit (TE-5). The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

5.2 Special Event Cleaning. The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the Contracting Officer (KO). These events include, but are not limited to, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO will notify the Contractor of the requirements as soon as it is known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event.

5.3 Facility Cleanings. The Contractor shall clean accessible floor surfaces. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

5.4 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean.

5.4.1 Spray and Buff. The Contractor shall spray and buff all floors receiving floor maintenance.

5.4.2 Stripping/Finishing. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid as directed by the COR/ACOR. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service.

5.5 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org) or equivalent standard.

5.5.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above.

5.5.2 Annual Carpet Cleaning and Shampooing. The Contractor shall clean carpets using an extractor approved by the Carpet and Rug Institute (http://www.carpet-rug.org) with a GOLD rating or equivalent standard. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standard commercial practice. The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the COR/ACOR. A heavy-duty spot remover, approved by the Carpet and Rug Institutes with a GOLD rating, may be required in heavily soiled areas. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

5.5.3 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

5.6 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location. Area and throw rugs shall receive the same service.

5.7 Stairways/Elevators/Handicap Lifts. The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance.

5.8 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners as need.

5.8.1 Recycle Collection and Removal. The Contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins located at each office. The Contractor shall dispose of the collected paper to the nearest recycle dumpster located outside at each building.

5.9 Restrooms/Toilet Areas/Locker Rooms.

5.9.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

5.9.2 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list not later than the (7) day of each month.

5.9.3 Floor Care. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices.

5.9.4 Supplies Restockage. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

5.9.4.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers.

5.9.5 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

5.10 Drinking Fountains. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

5.11 Dusting. Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

5.11.1 Light Dusting, Low (under six (6) feet). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

5.11.2 Heavy Dusting, Low (over six (6) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.

5.12 Interior Glass. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

5.13 Windows (exterior/interior). Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

5.14 Child, Youth and School Services (CYS). N/A

5.15 Exercise Support. Upon receipt of written Task Order from the Contracting Officer, the Contractor shall provide custodial service in support of troop’s various training exercise during the limited exercise period. Refer to Reference Attachment 2, TE-2, Work-Schedule “F”.

6.0 Deliverables

. Reference Attachment 3, TE-3, Deliverables.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

7.1.1.4 Child, Youth and School Services (CYS). N/A

7.1.1.5 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.6 Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract.