Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT (PWS) FOR TOTAL PREVENTATIVE

MAINTENANCE, REPAIR AND CLEANING SERVICES FOR ARMY FAMILY HOUSING

(AFH) AT USAG HUMPHREYS

1.1. GENERAL: This is a non-personal service contract is to provide Total Preventive Maintenance (PM) including minor repair and cleaning Services for AFH at USAG Humphreys. The contractor shall provide all personnel, equipment, tools, materials, supervision, and services necessary to perform as defined in this Performance Work Statement (PWS), except Government-Furnished Property (GFP) and services as specified in this PWS.

1.2. SCOPE OF WORK: The contractor shall perform the contracted services to the standards identified in this contract. The main functions are:

• Custodial services including, policing and ground maintenance services in Common Areas and Facilities.

• Routine Preventive Maintenance and Minor Repair: Maintenance of Common Areas, Maintenance and Operations of Heating, Ventilation and Air Conditioning (HVAC) Equipment, Elevator and Playground Safety Inspections of all Army Family Housing (AFH) Facilities.

• Customer Service Call System

• Change of Occupancy Maintenance (COM)

• Change of Occupancy Cleaning (COC)

• Change of Occupancy Painting (COP)

• Project Works

• Major Replacement/Repair Service

1.2.1. CONTRACTOR AND KEY PERSONNEL QUALIFICATION.

1.2.2. Contractor’s Qualification: Certificate of Business Registrations and Permission: The contractor shall submit all valid and current a Certificate of Business Registrations and Permission: The offeror shall provide all three (3) below identified requirements. For the ii) & iii) requirement, subcontractor’s registration and permission is allowable. In case of subcontractor(s) use, the offeror shall submit copies of the subcontract agreement with official companies who possess the registration and permission.

Additionally, the offeror shall submit copies of the subcontractor’s specific registration and permission issued by Republic of Korea (ROK).

1) Prime Contractor’s a valid Construction Business Registration (건설업등록증) for the business item category of “Building/Facilities Maintenance” (시설물유지관리업) in accordance with the Article 9 of

ROK Law "Framework Act on Construction Industry" (건설산업기본법).

2) Electric Work Business registration (전기공사업등록증) in accordance with the “Electric Work

Business Act (전기시공업), Article 4, Para 1 of the ROK Law.

3) Public Sanitation Control Business Permission (위생관리용역업신고)

1.2.2.1. Prior Experience: The contractor shall have at least two (2) years of verifiable experience in preventive maintenance & repair, custodial and PWS related services of various facilities within the last seven (7) years from the release date of this solicitation.

1.3. Key Personnel.

1.3.1. Key Personnel Qualification. The contractor shall provide sufficient personnel as a Preventive

Maintenance and Repair Team which consists of at least Contract Manager (CM), Plumber(s), Quality Control Inspector, HVAC Mechanic(s), Electrician(s), Facility Repair Craftsman(s), Elevator Mechanic(s) and Service Call Receptionist(s) to accomplish the PWS requirements. All key personals has to be at the site during operation hours.

1.3.1.2. Contract Manager (CM). The Contractor shall provide an on-site Contract Manager (CM). The CM shall be physically present during normal duty hours (During normal duty hours (08:00-17:00 hrs, Monday thru Friday) to handle any problems /complaints that may occur, shall conduct overall management, coordination, furnish liaison with the Government and shall be responsible for the performance and management of Maintenance and Repairs services required under this contract. The CM shall be able to read, write, speak and understand English and shall fully understand the requirements of this contract. The contractor shall notify the COR of any changes in CM personnel. The CM shall have full authority and responsibility to act for the contractor on all contract matters relating to daily operations under this contract.

1.3.1.3. Quality Control Inspector. The contractor should provide an on-site QC. The QCI shall physically present during normal duty hours. The QCI should the Quality Control Plan (QCP) and insure daily reporting for quality control inspection.

1.3.1.4. Plumber. The plumbers shall possess technician licenses issued by ROK Government in plumbing repair (배관 기능사 자격증).

1.3.1.5. Heating, Ventilating and Air Conditioning (HVAC) Mechanic. The HVAC Mechanics shall possess technician licenses issued by ROK Government in mechanical repair (공조냉동 기능사

자격증).The contractor shall have the ability to maintain and repair Carrier Systems. If contractor’s employees do not have this ability, the contractor is responsible for the cost to subcontract personnel who are qualified to maintain and repair Carrier and other HVAC Systems.

1.3.1.6. Electrical Craftsman. The Electrical craftsman shall possess technician licenses issued by ROK Government in electrical repair (전기 기능사 자격증).

1.3.1.7. Skilled Facility Repair Craftsman. The Skilled Facility Repair Craftsmen shall be able to perform wall board, tile, and masonry repair.

1.3.1.8. Painting of interior and exterior walls, windows and door units. Painting services shall include, but is not limited to, surface prep, move, reset, and protect furniture and equipment; mix paints.

1.3.1.9. Masonry work shall include repair of foundations, walls, floor slabs, sidewalks, steps, tile and grout and brick.

1.3.1.10. Miscellaneous Labor. Unscheduled cleaning and general housekeeping of selected areas.

Installing, maintain and replace appliances. Furniture moving and set-up.

1.3.1.11. Licensed Elevator Mechanic. The Mechanic shall have a certified Elevator Maintenance license (승강기기능사).

1.3.1.12. Service Call Receptionist. The service call receptionist shall have ability in English. The service call receptionist shall have ability to manage service call system and basic IT skills. The service call receptionist shall have passed the Test of English for International Communication (TOEIC) as follows:

1.3.2. Management Approach. The contractor shall provide Organization Chart, Staffing Plan, Quality Control Plan (QCP), and Phase-In Plan as a part of technical proposals and proposal submission as follows:

1.3.3. Organization Chart. The contractor shall provide an Organization Chart which clearly demonstrates existence of command and control and which identifies at a minimum the following, but not limited to:

• Clear and logical lines of communications, command and control

• Logical Organization Hierarchy

• Operation in all locations and facilities that fall under USAG-Humphreys control.

1.3.4 Phase-In Plan. The contractor shall clearly demonstrate how the contractor will prepare for 100% full performance in accordance with the PWS and transition without interruption of on-going Heating maintenance services. The contractor shall include all general and administrative (G&A) functions and pre-hiring activities normally accomplished by contractor prior to physical phase-in performance. The contractor shall describe in detail how the contractor provides required personnel at performance locations, training and implementation on all reports, property control plan, safety plan, services, suspense dates, a time phased and schedule of installation access and procedures needed to assure readiness and 100% pull performance under the contract by the end of the one (1) month phase-in period.

1.3.5. Equipment Plan. The contractor shall submit their equipment plan to the COR prior to performance commence for the contract according to the scope of work described. The contractor shall provide evidence that all materials, vehicles and equipment are in his possession or ability to secure required equipment in time for full performance.

1.3.6. Phase In/Phase Out. To minimize any decreases in productivity and to prevent possible negative impacts on contract services, the Contractor shall have personnel on board, during the thirty (30) days phase in/phase out periods. The Contractor shall support the succeeding contractor during the contract phase-out period. This support includes the transition of all management and technical services to the successor contractor while minimizing operational impacts.

1.3.7. Phase-In. This requirement includes a 30 days phase-in period after initial contract award. The contractor shall meet all requirements IAW the contractor’s phase-in plan and shall meet periodically with the Government (COR) to assess progress. The contractor shall perform contract requirements the first day of contract full performance. The contract staffing readiness will include successful completion of PWS and requirements plus meeting contract. The Government transition actions include, but are not limited to, processing the contract and contractor personnel for processing to access installations to perform contract services. There shall be no negative impact on scheduled performance due to contractor phase-in. The contractor will participate in a joint inventory of all property provided by the Government. The joint inventory, property control plan and safety plan will be complete and accurate by final day of phase-in period. Prior to the start of performance, the contractor shall submit to the COR, in writing, a list of all employees who will perform under this contract. The list shall include the full name of each employee and his/her position. In the event the incumbent is awarded the contract, phase in cost will not be allowed.

1.3.8. Post-award Conference/Meeting & Progress meeting. The contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5.

1.3.9. Phase-Out. The contractor shall retain full responsibility for meeting contract requirements until completion of the contract. The contractor shall provide access to the sites and to all documentation generated as a result of performing services on this contract to the new contractor during the new contract phase-in period. The contractor shall conduct a joint inventory with the government of all hand-receipted equipment during the phase-out period. The contractor shall certify the inventory after completion of each site inventory. The contractor shall be responsible for replacing missing items.

1.3.10. Phase-out transition conference. The contractor shall participate in the phase-out transition conference, and periodic follow on meetings to begin phase-out planning and to address the status and issues of the transition. The date and time of the conference will be determined by the Government in coordination with the contractor.

1.3.11. Transition of data and items. During phase-out, the contractor shall turn-in all cards, keys, and badges.

1.3.12. Base Passes. Upon notice of award, the contractor shall obtain all the passes and necessary vehicle permits required for entry by authorized contractor personnel in accordance with base policy. The point of contact information for this action will be provided upon notice of award. The contractor shall complete USFK Form 82-E, Application for Post Pass for all new employees prior to reporting to the Pass and ID Section. The contractor shall retrieve all identification media, including vehicle decals from employees who depart for any reason before the contract expires. The retrieved identification media and vehicle decals shall be turned into the COR within one (1) day of such action.

1.3.13. Escort Privilege. The CM, Plumbers, Electricians, Mechanics and Facility Repair Men. This privilege is only for employees working on this contract or those providing supporting roles under emergency conditions and only during hours stated under this contract. It is the escorters’ responsibility to ensure he/she maintains full control of all individuals at all times.

1.3.14. Physical Security. The contractor and its employees entering USAG Humphreys shall provide all security requirements imposed by the local installation commander at all times and shall be subject to security checks. The contractor personnel and property shall be subject to search and seizure upon entering the USAG Humphreys in accordance with the installation's security regulations and procedures.

1.3.15. Entry into Quarters. Except in emergency, contractor personnel shall not enter occupied quarters unless requested by the occupant, and an adult member of the occupant’s family is at home, or an adult who is responsible for the quarters during the occupant’s absence is present. Adult is anyone, 18 years of age or older. The housing unit shall be continuously occupied except for short periods of time when housing occupants move out and move in. The contractor shall coordinate operations with the occupant not later than one workday before work is scheduled for accomplishment except for COCs and emergency service calls.

1.3.16. Vehicle Operators. The contractor shall ensure employees have a current and valid driver’s license/up to date vehicle insurance, before allowing the employee to operate a Contractor-owned vehicle on USAG Humphreys. Contractor personnel who operate motorcycles or mopeds on USAG Humphreys shall wear safety equipment as specified in EM-385-1-1. The Contractor shall ensure that all employees operating vehicles and or equipment in support of this contract have current and valid certification, registration and licenses for equipment being operated. The Contractor and all Contractor employees are subject to comply with all base traffic regulations.

1.3.17. Employee Identification. Each employee, when working under this contract, shall have a badge in the vicinity of the upper right portion of the chest area. The employees' name, company name and the words “USAG Humphreys Housing Maintenance” shall be printed legibly on the badge. Two samples of the badge shall be submitted to the COR for approval within Five (5) calendar days after award.

1.3.18. Business Card. A business card shall be offered to the housing occupant where work is to be performed with employee's name. The card shall be printed in English with the contractor's name, local telephone and the words “USAG Humphreys Housing Maintenance ". Two samples of the business card shall be submitted to the COR for approval within Five (5) calendar days after award.

1.4. Environmental Controls.

1.4.1The contractor or his personnel are prohibited at all times from cooking and living on post. There shall be no smoking in or within 50 feet of any government facility.

1.4.2 The contractor shall ensure that all articles found by the Contractor and/or its employees during the performance of work are immediately turn over to the COR for disposition. This includes personal articles such as wallets, rings, watches, small electric appliances, and those items with and without monetary value.

1.4.3 The contractor is responsible for advising all his employees of Environmental and Hazardous Materials Handling and is also required to have and maintain Safety Data Sheets (SDS) on all material in use by the contractor during the duration of this contract. All SDS shall be posted in the contractor’s office and shall be readily available for contractor employees.

1.4.4. Entomology Support. The contractor shall be responsible for prevention and repairing of exterior and interior damages caused by birds, rodents, termites, and other types of pests which have been removed or where spraying for insects or pests was done (with a surface which matches adjoining surface in color, texture, and appearance) with adequate actions. The Government may provide rodent and pest control management. When the contractor encounters a pest control problem, they shall contact the COR immediately.

1.5. Safety and Health Requirements.

1.5.1. The contractor shall exercise safety precautions as necessary to prevent and eliminate safety hazard to personnel, material and equipment. The contractor shall take all safety measures as specified in EM-385-1-1K, General Safety and Health Requirements, and USASA Area III Regulation 385-23, Safety Program. Contractor shall prepare and submit their Safety Plan and present to the COR within 10 calendar days after award of contract.

1.5.2. The contractor shall report to the COR/KO immediately, after occurrence of all accidents resulting in death, traumatic injury, and occupational disease, lost time injuries over one working day, or damage to Government owned property, materials, supplies or equipment.

1.5.3. The contractor shall be responsible for damage to Government property/facilities. The contractor shall comply with ROK law regarding employees’ injuries.

1.5.4. The contractor shall comply with the requirements of the Post Fire Safety Protection and Prevention Division, DPW, USAG Humphreys and all local laws and regulation.

1.5.5. The contractors Safety Official shall conduct weekly Safety Briefings with all contractors Employees.

1.6. Quality Control.

1.6.1. The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be submitted in a contractor's proposal as an evaluation factor and shall be updated thereafter to maintain an effective and efficient quality control program. The Contractor will submit a Quality Control Report (QCR) for the final review and acceptance of the QCR and any subsequent changes within 30 days after the contract is awarded. After acceptance of the quality control plan the contractor will receive the contracting officer’s acceptance in writing of any proposed change to his QC system

1.6.2. A quality control report will be submitted within 30 days of contract award. This report will be submitted to the government on the 5 th working day of every month. The QCR will cover all the objectives of the QCP. Additions of these additional AFH facilities on USAG Humphreys will be done by bilateral negotiated modification as they are brought online.

1.6.3. The plan shall include: The name(s) and qualification(s) of the contractor's quality control representative(s) and clearly defined authority of these personnel under the contractor's organization. The names of the individuals performing these inspections and the extent of their authority shall be in the form of an organizational chart or other form included with the QC program.

1.6.4. All of the following elements shall be provided in the quality control plan:

1.6.4.1. A description of the inspection system to cover all services. The description shall include specifics as to the areas to be inspected on both scheduled and unscheduled basis, and the frequency of inspection. Additionally, control procedures for any Government provided keys or lock combinations shall be included. The contractor shall use the format below measure each line item in the PRS table. See Example Below.

Objective Performance Standard

Contractor Performance Standard

Performance Threshold

What/Data Source How/ Method of Assessment.

Calculation

What level of performance is required to meet The PWS

What level of performance is required to meet the

PWS

What are you going to inspect?

How are you going to inspect (see drop down list).

How will you determine if the

AQL

and

Performance Objective or Task?

Performance Objective or Task?

Standard are being achieved?

Common Area Custodial Services, Para. 7.2 in

PWS

Floors, Windows, Walls Clean, Trash Removed (this information is from PRS table).

Contractor submit based on PWS requirement

95% (this information is from PRS table)

Contractor submits based on PWS requirement.

100% Inspection.

Validated.

user/customer complaints (this information is from PRS table).

Contractor shall submit.

1.6.4.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

1.6.4.3. A description of the records to be kept to document inspections and corrective or preventive actions taken.

1.6.4.4. A description of what contractor action shall be taken if quality control problems are found, and a method of identifying deficiencies in the quality of services performed before the level or performance becomes unacceptable.

1.6.4.5. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.7. Quality Assurance.

1.7.1. The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

1.7.2. Contract Discrepancy Report (CDR). When contract performance is unsatisfactory or when performance progress is reported to be unsatisfactory, the contractor may be given a CDR. The contractor shall complete the CDR and return it to the KO within two (2) working days after receipt. See Exhibit 17.

1.7.3. The contractor may be issued a Nonconformance Inspection Report (NCIR), Exhibit 15, or any other deficiency list identifying non-conformance items. The contractor shall complete the report or list and return it to the COR within two working days after issuance.

1.7.4. The contractor shall sign for the customer complaint record, annotate the date and time of complaint receipt and action to be taken. The contractor shall provide a written statement to the COR within two working days after receipt of the record. The statement shall include a description of corrective action taken or an explanation why action was not taken. The statement shall be signed and dated by the Contract Manager.

Daily Inspection Report. The contractor shall deliver one completed copy; Daily Contract Inspection Report; Exhibit 14, and their in-house QC report by 0815 hours the work day after the report date. The report date is the date the work is performed. Contractor's in-house QC report shall reflect building number (location), date, time, and type of inspection, including contractor's checklist. This section is where you put the PoP Table

1.8. Period of Performance.

1.8.1. The proposed contract period shall be from 29 August 2019 to 28 August 2020 with four (4) one-year option periods.

Phase In-/Out 29 August 2019 - 28 September 2019 CLIN 0012 Base Period 29 September2019 -28 August 2020 CLIN 0001 –0011 1st Option Period 29 August 2020 -28 August 2021 CLIN 1001 – 1011

2nd Option Period 29 August 2021 -28 August 2022 CLIN 2001 – 2011 3rd Option Period 29 August 2022 -28 August 2023 CLIN 3001 –3011 4th Option Period 29 August 2023 -28 August 2024 CLIN 4001 –4011

1.8.2. During the period of performance of this contract additional AFH facilities on USAG Humphreys will be added to the contract. General information and estimated Begin Occupancy Dates (BOD estimated only) of these facilities are as follows:

First option year: 29 August 2020– 28 August 2021

• Additional 3 each 12 story high rise buildings, 216 units, estimated 3 bedroom (1,695 sf/158 sm), 4 bedroom (1,845 sf/172 sm), 5 bedroom (2,067 sf/266 sm) units, parking garage, playgrounds, courts, common areas and grounds, building numbers unknown, BOD Mar 2021

Second Option year: 29 August 2021 – 28 August 2022

• Additional 3 each 12 story high rise buildings, 216 units, estimated 3 bedroom (1,695 sf/158 sm), 4 bedroom (1,845 sf/172 sm), 5 bedroom (2,067 sf/266 sm) units, parking garage, playgrounds, courts, common areas and grounds, building numbers unknown, BOD Mar 2022

Third Option year: 29 August 2022 – 28 August 2023

Fourth Option year: 29 August 2023 – 28 August 2024

2.0. Definitions and Acronyms

2.1. Definitions.

2.1.1. Appliances and Installed Equipment. For this contract, only the dishwasher, built-in convection ovens (GFOQ's only), gas fire place systems to include hearth and glass doors, range hoods, both fire suppression and non-fire suppression systems, all HVAC systems shall be considered Appliances and Installed Equipment.

2.1.2. Appliances. All appliances not listed above shall be maintained by the AFH, Furniture Management Branch.

2.1.3. Appliance Servicing. Work required to keep an appliance in operational condition and utilized safely for its intended purpose at its designated capacity or efficiency.

2.1.4. Change of Occupancy Cleaning (COC). The work accomplished to clean to standards set forth for all AFH that are vacant for any reason during the contract period.

2.1.5. Change of Occupancy Maintenance (COM). The work accomplished to inspect, repair, maintain, and service for all AFH that are vacant for any reason during the contract period.

2.1.6. Change of Occupancy Painting (COP). The work accomplished to prep for painting, painting, inspect and restore all AFH that are vacant for any reason during the contract period.

2.1.7. Completion Time. The interval between the time the contractor receives the request for the service and the time all work requested is completed and the Service Order is closed out.

2.1.8. Contracting Officer (KO). Means a person with the authority to enter into, administer, and/or terminates contracts and makes determinations and findings.

2.1.9 Contracting Officer's Representative (COR). Individual(s) designated in writing by the Contracting Officer to perform specific technical or administrative functions. This individual has no authority to enter into or change existing Government contracts or authority to bind the government financially.

2.1.10. Defective Service. A Service output that does not meet the standard of performance specified in the contract for that service.

2.1.11. Deteriorated Paint. Any interior or exterior paint that is peeling, chipping, chalking, or cracking or any paint located on an interior or exterior surface or fixture that is damaged or deteriorated.

2.1.12. Drainage system. Includes open ditches, covered ditches, culverts, concrete reservoir, sump pumps and electric system for sump pumps.

2.1.13. Direct Digital Control (DDC). DDC is the automated control of a condition or process by a digital device (computer). These systems is mated with a software package that graphically allows operators to monitor, control, and alarm and diagnose building equipment remotely. DDC is often used to control the HVAC (heating, ventilating, and air conditioning) devices such as valves via microprocessors using software to perform the control logic.

2.1.14. Electrical circuits and all electrical components. Electrical circuit and components including panel, breakers, weather head and mast, and conductors up to connection to overhead electrical service drop and Circuitry, throughout the facility, including breakers and service entrance panel; not to include underground electrical service from source to service entrance panel.

2.1.15. Emergency Calls. (Priority One) These are calls that require a response in accordance with Exhibit 3 and work to correct the failures or deficiencies which constitute a danger or health hazards to occupants, or threatens damage to property.

2.1.16. Enclosure. Resurface or cover surfaces with mechanically affixed durable materials, caulk or seal to prevent or control chalking or flaking of surfaces. This prevents dust blowing into a facility and accessibility to children.

2.1.17. Encapsulation. Coat and seal surfaces with durable coating protections to be elastic, long-lasting and resistant to cracking, peeling, algae and fungi.

2.1.18. Equipment Maintenance. Mandatory services of equipment listed in Original Equipment Manufacturer (OEM) Manuals. The purpose of this requirement is to ensure that all listed equipment of all facilities receive periodic inspection, repair, maintenance and service (see Exhibit 16 for check lists).

2.1.19. Exterior Facility Maintenance. The repair and maintenance service of the exterior of the housing units and facilities.

2.1.20. Facility. An integral structure such as a house, apartment building, picnic shelter, bicycle storage sheds or racks, playground(s), garages and gazebos. A single family dwelling is called a “Unit” which contains all of its components include installed fences which belong to the structure unless otherwise specified herein. A facility does not include sidewalks, driveways, yard sprinkler systems, landscaping, or occupant-contractual or owned structure. A facility includes all interior utilities, interior communication lines, and the various utilities.

2.1.21. Fuel lines. Include all from the fuel storage tanks to each building’s boiler room through the foundation including through the cutoff valve are the contractor’s responsibility.

2.1.22. Installed Equipment. See, 2.1.1 above.

2.1.23. Inspection(s). Examining and testing supplies or services (including, when appropriate raw materials, components, and intermediate assemblies) to determine whether they conform to contract requirements.

2.1.24. Interior Communication Lines. The contractor shall be responsible for all Government installed communications lines installed to the interior of each dwelling unit. This shall include television cables and jacks, phone jacks and wiring to the communications closets located in each facility.

2.1.25. Item. Any material, repair parts, component, subassembly, equipment, equipment accessory or attachment, or consolidation of similar materials for equipping maintenance, operation, or supporting of housing facilities.

2.1.26. Maintenance. Work required preserving and maintaining a facility in such condition that it may be used effectively for its designated functional purpose. Maintenance includes work done to prevent damage which would be more costly to restore than to prevent. Maintenance includes work to sustain components.

Examples include renewal of disposable filters, painting, caulking, refastening loose siding, and sealing bituminous pavements.

2.1.27. Minor repairs (firm Fixed Portion). Any repair works includes repair and maintenance services that require labor, materials and equipment costing at $2000.00 or less.

2.1.28. Major repairs (Requirement Portion). Any repair works includes repair and maintenance services that require labor, materials and equipment costing over $2000.00 up to $20,000.00.

2.1.29. Occupied Quarters. A family housing unit that is assigned to a family as its residence. All AFH units Assigned are considered occupied even through no family members may be present at the unit at any given time of the day or night.

2.1.30. Paint. Includes paint, varnishes, stains, sealers, and other coating, whether used as prime, intermediate or finish coats.

2.1.31. Parking Facilities: includes parking lots, underground parking facility including sump pumps and electric system for sump pumps, security gate arms, lighting and exhaust fans.

2.1.32. Performance Work Statement (PWS). The statement of work for performance based acquisition that describes the required results in a clear, specific an objective terms with measurable results.

2.1.33. Performance Requirement. The point that divides acceptable and unacceptable performance of a task according to the performance requirement summary and the Inspection of Services clause. It is the number or percentage of defects that is deemed acceptable.

2.1.34. Performance Requirements Summary (PRS). A listing of the service outputs under the contract that are to be evaluated on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.35. Quality Assurance (QA). A planned and systematic pattern of all actions necessary to provide confidence that technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. Quality assurance refers to actions by the government.

2.1.36. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

2.1.37. Quality Control (QC). Those actions taken by a Contractor to control the production of outputs to ensure that they conform to the contract requirements. The Contractor shall establish and maintain a Quality Control Plan (QCP) that ensures the requirements of the contract are met.

2.1.38. Removal. Remove of components such as windows and doors, and trim and install new components.

2.1.39. Repair. Restoration of a real property facility (RPF) to such condition that it may be used effectively for its designated functional purpose. Correction of deficiencies in failed or failing components of existing facilities or systems to meet current Army standards and codes where such work, for reasons of economy, should be done concurrently with restoration of failed or failing components. A utility system or component may be considered “failing” if it is energy inefficient or technologically obsolete.

2.1.40. Response Time. The interval between receipt of the initial notification and the time of the contractor arrives on the scene for initial investigation (see Exhibit E3).

2.1.41. Routine Calls. (Priority Three) these are calls that require usual series of services regularly other than emergency calls and urgent calls and shall be responds in accordance with Exhibit 3 to correct the failures or deficiencies.

2.1.42. Roof. Roof shall be defined as a structural covering that does not allow the outside elements from entering a facility and affords protection from the outside elements for the occupants in or under the unit or facility. Roofing materials shall include but limited to; wood, metal, plastic, clay tile, shingles, water proofing, underlayment’s, and all systems and materials that are associated with standard roofing design.

2.1.43. Service Calls. A request to the contractor to provide necessary services for repair and maintenance the facilities includes replacement of parts and equipment.

2.1.44. Service Order. A written required document to perform the work under this contract.

2.1.45. Sewer lines. Include the building drain and building sewer. The contractor shall be aware of some housing areas; multiple housing units are connected together into a private sewer (single sewer lateral) before tapping into the public sewer (main sewer system).

2.1.46. Trim. Trim shall be defined as wood, metal, brick, plastic or rubber materials associated with finish carpentry. Trim may include but is not limited to; fascia boards, soffit, brick, interior and exterior door and window casing, window aprons, crown mold, bade board, chair rail, wainscot, corner mold, paring bead, shoe molding or any other nonstructural components of a AFH unit.

2.1.47. Urgent Calls. (Priority Two) Failures or deficiencies, which do not immediately endanger the occupants or threaten damage to property, but would soon inconvenience and affect the health and well-being of the occupants. These are calls that require usual series of services regularly other than emergency calls and shall be responds in accordance with Exhibit 3 to correct the failures or deficiencies.

2.1.48. Water Supply System. From the building interior up to and including pipes under the slab/foundation and the service line include the curb stop cutoff valve.

2.1.49. Wood Filler. Wood filler shall be defined as a standard commercial brand of plastic wood, specifically formulated for filling voids in wood surfaces. Wood filler shall be non-shrink and harden to form a sand able surface.

2.2. Acronyms.

AFH – Army Family Housing CLIN – Contract Line Item Number COC – Change of Occupancy Cleaning COM – Change of Occupancy Maintenance COP – Change of Occupancy Painting COR – Contracting Officer’s Representative DPW – Department of Public Works D/U – Dwelling Unit FHO – Family Housing Office FMB – Furniture Management Branch GFOQ – General Flag Officers Quarters GFM – Government Furnished Material HFB – Housing Facilities Branch HVAC – Heating, Ventilating and Air Conditioning KO – Contracting Officer SDS –Safety Data Sheets OEM – Original Equipment Manufacturer PWS – Performance Work Statement QAE – Quality Assurance Evaluator QCP – Quality Control Plan R/R – Repair or Replace USAG – United States Army Garrison

3.0. Government Furnished Property and Utility.

3.1. Government Furnished Property (GFP)/Material (GFM). The Government will provide the facility, material and services listed herein.

3.1.1. A facility will be furnished by the Government to use in the performance of this contract. This facility may change during the life of this contract. If space is not available due to demolition of the following Field Office, the contractor may be required to locate the contractor’s field office off post at no cost to the Government.

• Field Office: Bldg #S-1130 (1,000 SF), USAG Humphreys

3.1.1.1. Erection of a Contractor Building. Erection of the contractor's field office shall be coordinated through the COR. The contractor's building shall be restored to its original condition within 30 calendar days after completion of moving out to a new contractor’s building.

3.1.1.2. Upon completion of services of new facilities there are repair/replacement material for that project received by the Government. These material shall be inventoried then signed over to the contractor as Government Furnish Materials (GFM). The Government will provide heavy equipment as a GFM case by case. All GFM shall be accounted for and inventoried annually and reported to the COR. The contractor shall prepare a GFM usage statement and furnish this statement to the COR monthly. This statement should show all materials used by the contractor in the performance of services under this contract.

3.1.1.3. The Government will provide heavy equipment (i.e. heat pump, booster pump system etc.) to perform the Project Works.

3.1.2. Utility Service. The Government will furnish water, electricity, heating and cooling to provide contractor’s facility for the performance without charge for on Post only.

3.1.3. Refuse Collection. The Government will provide refuse collection services with bulk containers located at or near each facility. The contractor may dispose of non-hazardous collected refuse at a Government furnished collection point in the bulk containers, in the AFH area or by the contractor’s field office area. Contractor- generated refuse shall be disposed safely and properly. At no time shall the contractor bring refuse from off base or other projects for disposal in the Government furnished containers.

3.1.4. References and Technical Documentation.

3.1.4.1. The Government will furnish the government documents listed in “Applicable Documents” in this

PWS.

3.1.4.2. As-built drawings and individual family floor plans will be available for review.

3.1.4.3. OEM manuals describing the manufactures requirements for all equipment shall be made available to the contractor on all equipment in use for all of the facilities. These manuals shall be updated as some equipment may be changed out during the life time of this contract. The contractor shall maintain these documents at their site office and shall return all documents to the government’s 30 days prior to expiration of this contract.

4.0. Contractor-Furnished Items.

4.1. General Information. The contractor shall furnish all the items required to perform this contract except Government-furnished items or services specified in Paragraph 3 in this PWS.

4.2. Contractor Furnished Communication System. The contractor shall be responsible for costs to install or relocate commercial telephones, computer lines and pager systems for their own communication throughout the contract period. The contractor shall also provide communications between the repair and maintenance call system and contractor employees until the requested services are completed. The contractor shall install the telephone for the service call system and pay the telephone costs incurred by this contract.

4.3. Vehicles. All vehicles shall be in operable condition and meet local safety requirements. Each vehicle shall exhibit the name of the contractor and the words “USAG Humphreys, Housing Maintenance” on each side of the cab. The sign shall be readable from at least 20 feet away. The contractor-operator vehicles shall comply with installation traffic regulations. The contractor shall be responsible for fuel, all vehicles in performance at this contract.

4.4. Contractor Supplied Material Quality Standard. The contractor shall submit a list of supplies, materials, Material Approval Submittal through COR for approval. These items shall meet specifications listed herein. The contractor shall not use any equipment, materials or supplies without prior Government approval. The Government may inspect the contractor’s equipment, materials or supplies at any time. Any of the contractor’s equipment, materials or supplies that do not meet the specifications shall be removed by the contractor within 3 days. The items fail to meet the required standards shall be replaced by the contractor at contractor’s expense. All contractor-furnished materials used in maintenance, repair, or replacement shall be of a quality equal to or better than the items to be replaced. The contractor shall consider matching existing materials such as color, texture, in replacement and repairs of material selection. If existing materials cannot be matched, then variations shall be submitted, for coordination/acceptance by the COR prior to the installation.

4.5. Contractor Resources. This contract is solely for support of USAG Humphreys Housing Areas and the contractor shall keep all required personnel, materials and equipment at USAG Humphreys areas provided to perform all requirements of this contract. The contractor shall not transport required personnel, materials and equipment from another work area to USAG Humphreys at US Government expense.

5.0. Hours of Operation.

5.1. Working Hours. Normal duty hours for providing support under this contract are from 08:00- 17:00hrs Monday to Saturday. However support for different level as described below is required 7 days a week, 24hrs a day to include US and Korean Holidays.

5.1.1. Service Call Receptionist (Service Call Center). The service call receptionist at service call center shall be able to receive orders by telephone and in person from 0001 – 2400, 7 days per week.

5.1.2. Performing Service Call Task Orders (Responding to the Service Call Order). The contractor shall provide performance occurred by the service calls for 24 hours a day, 7 days a week, every calendar day with in the contract period of performance (POP).

5.1.3. Common area custodial and grounds maintenance services. The contractor shall provide custodial, policing and grounds maintenance services as follows:

• Custodial Services: Six (6) times a week 08:00 – 17:00 hours (Performance date will be designated by COR).

• Policing and Grounds Maintenance Services: Monday – Saturday 08:00-17:00 hours

5.1.4. Response Time of Service Call Category.

5.1.4.1. Emergency Call. Contractor shall respond to all “Emergency” calls within 30 minutes during normal hours and within 45 minutes during off duty hours.

5.1.4.2. Urgent Call. Contractor shall respond to all “Urgent” calls within 2 Hours during normal hours and within 24 Hours during off duty hours.

*Emergency or Urgent Services. The contractor shall provide emergency or urgent services under emergency and urgent situations that may necessitate the contactor to operate on an extended basis off duty installation work hours.

5.1.4.3. Routine Call. The contractor shall respond to all “Routine” calls within 48 Hours of receiving the call, to include off duty hours, weekends, and Korean & US holidays. Completion of repairs shall not exceed four (4) days from contractor receiving calls.

5.1.5. COM, COC, COP inspections and all other required inspections shall be accomplished during normal base working hours. All routine maintenance, for purposes of this contract, shall be based on calendar days and shall be accomplished during normal installation working hours as listed in Para 5.1 above. COC inspections will be completed before 1600 hrs Monday through Friday.

6.0. Historical Data. Data is based on historical information of 462 dwelling units. See Exhibits 10, 13.

7.0. Task Description.

7.1. General Information. The contractor shall perform the following tasks and shall provide all personnel, equipment, tools, material, supervision, and other items or services necessary to perform the service requirements.

7.2. Custodial Services.

7.2.1. Custodial Services for 5, 7, 8, 11, 12 stories apartments, two Multi-Purpose rooms, outside bathrooms and garage areas for all AFH buildings and Common Areas; 5 stories apartment (Building No. 510), 7 stories apartment (Building No. 512), 8 stories apartment (Building No. 511), 11 stories apartment (Building No. 5103), 12 stories apartments (Building No. 5101, 5102, 5171,5172 and 5173). More buildings are coming during option years. See the AFH growing plan (Para 1.8.2).

7.2.2. The contractor shall be responsible for cleaning of common use areas in high rise facilities.

These areas include but are not limited to; outside bathrooms, all underground garage areas, above ground parking areas within the AFH boundaries, storage areas, hallways, passageways, elevators, stairways, mechanical rooms, electrical rooms, utility areas, picnic areas, concrete and brick sidewalks, playgrounds as shown on the attached site and floor plans.

7.2.3. The custodial services will consist of but are not limited to the following; moping, sweeping, stripping and waxing of floors, dusting of wood “chair rail” trim, removing dirt, cob webs and stains from walls, washing and wiping of all glass surfaces, walls, doors, windows and interior stairwells to ensure removal of all dirt. The contractor shall provide custodial service teams to meet the cleaning standards of daily cleaning requirements. The cob webs and dead insects shall be removed from light fixtures.

7.2.4. The contractor shall schedule for exterior window cleaning of all high rise apartments two (2) times a year; it will be performed once in the spring and once in the fall (Firm fixed portion).

7.2.5. There shall be no custodial services for single or duplex GFOQ's and Senior Officer's quarters unless order as vacant units by the COR.

7.2.6. See Exhibit 18,19,20,21,22,23,24,26,28 &29 (Floor plan and SF data of the AFH facilities) and Exhibit 25,27 & 29 (SF data of the AFH buildings) for site and floor plans, housing boundaries and housing maps.

7.3. Policing of Common Areas and Ground Maintenance Services.

7.3.1. The contractor shall provide daily grounds trash and trash can cleanup services in and around all common use areas, sidewalks, playgrounds, dog walks, parking lots, bicycle racks and sheds, picnic shelters, underground garages, multi-purpose and tennis courts. The contractor shall sweep or remove all trash, leaves, junk or debris, pet waste and ensure that trash containers have been emptied and new liners are installed.

7.3.2. The contractor shall maintain all grounds to include mowing of grass, watering of grass, weeding, weed control, shrub and tree trimming, snow removal, grass clipping and leaf pickup, storm damage clean up. Dead tree or shrub removal shall be ordered by the COR.

7.3.3. Grass shall not be allowed to grow over four inches (4") or ten centimeters (10cm). Grass shall not be cut below one inch (1") or three centimeters (3cm). If grass is cut below one inch (1") or three centimeters (3cm) and dies, the contractor shall be responsible for replacement.

7.3.4. Snow removal shall commence the first day after the snow. Priority shall be given to main walkways, steps and ramps. Snow removal shall include all sidewalks and entry ways. Salt shall be placed down in icy areas. Areas that are gated; the gate arms shall be placed in the open position to allow traffic to pass without having to stop during hazardous road conditions.

7.3.5. There shall be no policing, snow removal or grounds maintenance within 50' (15M) for t h e Senior Officer's quarters and may provide the policing and ground service single or duplex GFOQ's and Senior Officer's quarters unless order as vacant units by the COR.

7.3.6. See Exhibit 18,19,20,21,22,23,24,26,28 &29 (Floor plan and SF data of the AFH facilities) and Exhibit 25,27 & 29 (SF data of the AFH buildings) for site and floor plans, housing boundaries and housing maps.

7.4. Customer Service Call System.

7.4.1 Service Call Receptionist shall receive service calls, shall be able to understand and speak English fluently. The receptionist shall be able to take service calls, 24 hours a day, seven (7) days a week. The receptionist shall receive the service call, log it in and give it a Service Order number. The receptionist shall determine the priority of the service call, Emergency, Urgent or Routine and inform the customer of this priority and give the customer a date and time that services will be provided. See Exhibit 3 for schedule of services.

7.4.2. The contractor shall establish a service call system that is responsive to facility occupants with the capability to classify and handle emergency, urgent, and routine work requests. Each category of service must have minimum response and completion times established. (Listed in Exhibit (3), (Emergency, Urgent, and Routine work is defined in Para. 2.1.). The contractor shall develop clear detailed procedures and guidelines to implement a service call system to make sure work is performed in accordance with this PWS. The contractor shall provide service call system, 24 hours a day, 7 days a week, every calendar day of the contract period.

7.4.3. The contractor shall provide Service Order forms that indicate number and type of Service Order, classification (emergency, urgent, routine), date and…