Security_Specialist_Services_PERFORMANCE_WORK_STATEMENT.pdf

PERFORMANCE WORK STATEMENT (PWS)

1. GENERAL: This is a non-personal services contract to provide Security Specialist support services to the United States Forces Korea (USFK) Headquarters Commandant (HQ CMDT). The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Security Specialist support services to USFK HQ CMDT as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The mission of the USFK HQ CMDT is to maintain, operate, and execute vital command functions and services in support of Facility Operations to the USFK Commander, staff and mission at United States Army Garrison (USAG) Humphreys Headquarters.

1.3 Objectives: The USFK HQ CMDT will support an armistice-focused integration and consolidation of personnel at USAG Humphreys in building HQ20. The following core security services are required:

- Maintenance of Electronic Security Systems (ESS) to include:

o Access Control Systems o Intrusion Detection Systems o Closed Circuit Television Systems o Security Lighting

- Operation of Visitor Control Center office to include:

o Badging o Visitor Escort policy enforcement o Visit Requests o Security guard checks

- Coordination with pertinent security organizations, including USFK J2 Command Security Manager and Special Security Office (SSO) J34 Antiterrorism/Force Protection Office, J6 Cybersecurity Office, USFK Provost Marshal, and others.

1.4 Scope: Security services to the USFK HQ CMDT. Services include protection of HQ20, an interconnected four story office building and two story support services building, consisting of 263,000 square feet of administrative space, a Mechanical and Electrical Plant, and up to 1,200 civilians and military personnel. It is a state-of-the-art building specifically designed to accommodate HQ USFK, a sub-unified command with authorities covering military installations and multi-component military and civilian employees throughout the Republic of Korea. The contractor shall develop, implement, and manage the overall security program for HQ20, to include administration of Electronic Security Systems (ESS) for Access Control Systems (ACS), Intrusion Detection Systems (IDS), Closed Circuit Television Cameras (CCTV), and Visitor Control Center (VCC) badging systems to protect the USFK Headquarters. Contractors provide key and essential support to the Commandant Chief and Security Officer but by no means officially represent the United States Government or their positions.

1.4.1. Security. Contractor shall coordinate with higher headquarters for implementation of new software and on-site installation operations; provide technical reviews of major construction projects for new physical security systems and equipment to ensure projects meet physical security requirements; project and review physical security resource allocation for Military Construction, Army (MCA) projects; serve as a focal point for the organization’s needs for security systems resources. Participate in system acquisition process to include site survey, contract development, and performance verification test, as well as maintenance service quality assurance inspections; coordinate change package requests and system problem reports.

Installs and configures system equipment and operating system/application software; monitor systems updates programming as appropriate, allocates computer resources, documents use, maintains logs, and assists in data collection; establish contingency procedures for system backups for ACS/IDS logs, CCTV recordings and visitor badging systems; enroll and assign user zone, time and team accesses; plan short-term and long-term maintenance of system hardware and software;

account for and manage all ESS equipment and software; identify, analyze, and define problems;

develop strategies to resolve system application problems, and update existing systems and programs.

1.4.2. Advisory duties. Contractor shall provide advice and guidance to security staff, management officials and other ESS and badging system users within the HQ USFK on the interoperability and maintenance of applications; provide technical advice on the integration of various systems affecting IDS, ACS and CCTV capabilities available with these applications to assist users and managers with their daily decisions, and the requirements for integration and timely implementation of new system tools or enhancements; develop local guidance related to IDS, ACS, CCTV, and VCC operations and procedures; coordinate technical support requirements with local information management officials; advise management on the kind and frequency of user training needed and conducts system training.

1.4.3. Inspections and investigation. Contractor shall execute the HQ USFK crime prevention program; in addition, serve as the alternate controller to the HQ USFK VCC to issue badges, process visitor security verification requests, monitor ESS and manage the visitor/vehicle entrance points; conduct routine physical and internal security inspections announced/unannounced, detecting deficiencies and violations of directives; manage the inspection, monitoring and installing of Intrusion Detection Systems (IDS); coordinate IDS maintenance problems with maintenance repair personnel and follow up on corrected

Actions; direct various tests of secured areas, and access control points.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 15 SEP 2019 through 14 SEP 2020

Option Year1: 15 SEP 2020 through 14 SEP 2021

Option Year2: 15 SEP 2021 through 14 SEP 2022

Option Year3: 15 SEP 2022 through 14 SEP 2023

Option Year4: 15 SEP 2023 through 14 SEP 2024

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to at minimum identify, prevent, and ensure non-recurrence of defective services. The QCP shall address all services to be performed as outlined in this PWS. The contractor’s quality control program is the means by which he assures contractor performance complies with the requirement of the contract. After Government review of the contractor's QCP, the contractor shall receive the Contracting Officer’s (KO) acceptance in writing. Any Government proposed changes to the QCP shall be completed by the contractor before the Government accepts the QCP for implementation. After acceptance of the quality control plan the contractor will receive the contracting officer’s acceptance in writing of any proposed change to the QC plan.

1.6.1.1 The contractor shall be responsible for the development and delivery of a QCP for all functions and tasks covered in this PWS. (Contract Deliverable-1) The contractor shall submit an initial QCP within 10 days from the award of contract to the COR, KO and provide Government required changes no later than (NLT) 30 calendar days after contract start (full performance);

updates and revisions are to be provided as changes are updated. The contractor shall be responsible for the management of the QCP and any QC actions required to successfully meet the terms of this PWS. The contractor shall also be responsible for the development, completion, and delivery for the monthly Quality Control Report (QCR) for all supported tasks and functions. The completed QCR, including the contractor’s detailed associated metrics and supporting documentation shall be delivered to the Government as a report NLT the 5th working day of each month following each month of the contract’s PoP. The monthly reports and metrics submitted to the Government shall include all areas listed in this PWS and structurally arrayed for weekly, monthly, and annual trend analysis. The Government will monitor, evaluate, and rate the contractor's performance in an objective and consistent method based on established performance requirement standards (PRS) of the PWS, the QCP, and associated metrics other supporting documentation provided by the contractor. The contractor shall provide root cause analysis, a corrective action plan and preventive action plan for all negative performance issues identified in the contractor’s QCR. (Contract Deliverable-2).

1.6.1.2. The contractor’s QCP shall contain, as a minimum, the following items:

1.6.1.2.1. A description of the inspection system to cover all services. The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequently of inspections, and the title and organizational placement of the inspector(s).

1.6.1.2.2. A description of the methods used for identifying and preventing defects in the quality of service performed.

1.6.1.2.3. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

1.6.1.2.4. The name(s) and qualification(s) of the contractor's quality control personnel and clearly defined responsibilities and lines of authority under the contractor's organization. The names of the individuals performing the quality control inspections and the extent of their authority.

1.6.1.3. The contractor shall provide a customer feedback program to assure successful performance requirements.

1.6.1.4. Quality Management. The contractor shall provide a QC manager to facilitate process improvements and ensure compliance with the performance requirements. The Quality Manager shall perform audits and shall:

1.6.1.4.1. Ensure the successful quality standards across the USFK HQ CMDT program.

1.6.1.4.2. Advise COR on quality issues.

1.6.1.4.3. Develop weekly and monthly deliverables.

1.6.1.4.4. Coordinate audits and updates to QC policies and processes.

1.6.1.4.5. Coordinate customer satisfaction surveys.

1.6.1.4.6. Manage trend monitoring quality process.

1.6.2 Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.4 Hours of Operation: Contractor shall manage its employee workforce to provide complete coverage with technically proficient, competent, and where applicable, certified personnel during both core and non-core duty hours.

1.6.4.1. Normal Work Week. Contractor’s normal work week shall consist of five, eight-hour days.

1.6.4.2 Core Duty Hours: Contractor shall be responsible for conducting business with technically proficient, competent, and when applicable certified personnel, between the customer’s core duty hours of 08:00 and 17:00 Monday thru Friday, except Federal holidays, designated U.S. Forces Korea (USFK) holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all objectives defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.6.4.3 Non-Core Duty Hours:

1.6.4.3.1 Around-the-Clock Support. Contractor shall provide around-the-clock support to Maintenance Construction services identified in this PWS.

1.6.4.3.2 Exercise and Contingency Support. The Government may direct the contractor to provide non-core duty hour support during contingencies, including exercises, alerts (unannounced exercises), recalls emergency response drills, and declared national emergencies.

Hours of operation are 0830-1700 daily. See 1.6.3 for USFK approved holidays.

1.6.4.3.2.1 Exercise Support. The contractor shall provide Government with exercise support.

The Government will conduct two major exercises lasting 12 days annually and may request support for additional minor exercises lasting 7-10 days on a case-by-case basis. Government will notify contractor of exercise start and end dates at least three weeks in advance of exercise start date. See “Combined Exercise Surge Support” CLINs.

1.6.4.3.2.2 Contingency Support Requirement. Contractor shall provide Government with support during

Contingencies, including Alerts, Recalls, Emergency Response Drills, and Declared National Emergencies. Alerts and Recalls usually last one day. Emergency Response Drills and Declared National Emergencies will by their nature be of undetermined length.

1.6.4.3.2.2.1 Report‐for‐Duty Requirement. Contractor shall have sufficient number of employees on location to support contingency requirements no later than (NLT) one hour after notification.

1.6.4.3.2.2.2 Contingency Support Requirement. Customer may require contractor to support any or all services.

1.6.4.3.2.3 Additional Manpower Requirements. On a case-by-case basis, the Government may require the contractor additional labor hours, and appropriate travel costs to support increased exercise mission requirements or real-world, high-intensity operational tempo.

1.6.5 Place of Performance: The primary place of performance for this contract will initially be the US Army Garrison-Humphreys (Pyeongtaek, Korea). Additionally, contractor shall obtain Government authorization prior to taking any action pertaining to Government-required travel off-peninsula.

Government will reimburse contractor for approved travel at a rate authorized by the Joint Travel Regulation (see “Travel” CLIN). Unless Government directs contractor personnel to utilize Government-furnished transportation, Government shall not be responsible for providing any contractor personnel with transportation to or from their places of performance.

1.6.6 Type of Contract: The government will award a Firm Fixed Price contract.

1.6.7 Security Requirements: The contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified as “Confidential”, “Secret”, or “Top Secret”. The contractor must comply with The Security Agreement (Department of Defense (DoD) Form 441), the National Industrial Security Program (NISP) Operating Manual (NISPOM) DoD5220.22-M), and any revisions to DoD 5220.22-M furnished to the contractor post award while fulfilling its information, operations, personnel, and physical security responsibilities, including security administration, handling and storage of classified information, and, if necessary, security incident reporting.

Contractor shall document management support procedures in a Security Management SOP that is to be submitted at contract start (full performance) to the COR. The Security Management SOP shall be updated by the contractor and delivered to the COR by the last working day of each contract year. Contractor shall ensure that all employees possess security clearance and security investigation necessary to perform required services in required location(s) at contract transition period start date and keep those qualifications up-to date IAW official Government guidelines. See attached Contract Security Classification Specification, DoD Form 254.

1.6.7.1 Physical Security: The contractor and all associated sub-contractor employees shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Security Administration: Contractor shall identify security responsibilities on Government-provided DD Form 254 “Contract Security Classification Specification.”

1.6.7.3 Security of Classified Materials. Contract personnel shall not remove classified material from the worksite, either physically or electronically, and under no circumstances will the contractor, contract personnel, allow any classified information to be stored at an off-site facility. The contractor will be authorized and required to transport classified materials from one location to another commensurate with duty requirements and under the explicit authorization and knowledge of the Government.

1.6.7.4 Personnel Security. Contractor shall strictly adhere to all applicable personnel security regulations, requirements, and procedures.

1.6.7.4.1 Joint Personnel Adjudication System (JPAS). Government will establish ADP/IT positions in JPAS for each contractor position.

1.6.7.4.2 Security Clearances. Contractor shall obtain appropriate security clearance for each employee to ensure he or she has access to perform required services.

1.6.7.4.2.1 FINAL US SECRET. Contractor shall ensure that only its personnel who possess FINAL US SECRET security clearances have access to US SECRET MC systems and environments (e.g., safes and communications closets).

1.6.7.4.2.2 TOP SECRET. Contractor shall ensure that at least one of its Security Management personnel possesses a US TOP SECRET security clearance. If the Government determines that the Security Management contractor employee who is supposed to possess a US TOP SECRET security clearance does not possess a US TOP SECRET security clearance, the Government reserves the right to require the contractor to provide a new Security Management contractor employee who possesses a US TOP SECRET security clearance, at no additional cost to the Government. Additionally, the Government reserves the right, at its sole discretion, to recoup the costs of the salary and associated cost (Ex. O/H, Profit and others) of the US TOP SECRET security clearance employee from the contractor during the time-period that there was no Security Management contractor employee with a US TOP SECRET security clearance available for the Government’s use.

1.6.7.4.2.3 TOP SECRET, US Citizen. Contractor shall ensure that only its personnel who possess “TOP SECRET, US Citizen” security clearances have access to TOP SECRET MC systems and environments.

1.6.7.4.2.4 TOP SECRET/Sensitive Compartmented Information (TS/SCI). Contractor shall insure that only its personnel who possess TS/SCI security clearances have access to TS/SCI systems and facilities (SCIFs).

1.6.7.4.3 Personnel Security Administration. DD Form 254 “DoD Contract Security Classification Specification.” Contractor shall assist Government in filling out DD Form 254 "Department of Defense Contract Security Classification Specification" and verify that contractor's information is correct.

1.6.7.5 Security Incident/Violation Reporting. Contractor shall promote a high level of security awareness among its personnel, formally train its personnel, and take appropriate precautions to prevent security violations. However, if a contractor does commit or observe a possible security violation, he or she shall report the incident immediately to USFK Command Security Manager.

1.6.7.5.1 Initial Security Incident Report. Contractor shall provide Command Security Manager with an Initial Incident Report NLT one hour after incident notification.

1.6.7.5.2 Final Security Incident Report. Contractor shall provide Command Security Manager with a Final Incident report NLT two hours after incident resolution.

1.6.7.6 Key Control. The contractor shall establish and implement methods of ensuring all keys or key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys or key cards to the COR or other designated Government representatives. NOTE: All references to keys include key cards.

1.6.7.6.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the COR, re-key or replace the affected lock or locks. The Government, however, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks may be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost may be deducted from the monthly payment due the contractor at the COR’s discretion.

1.6.7.6.2. The contractor shall ensure the use of Government issued keys or key cards are not used by any persons other than the contractor’s employees. The contractor shall ensure that his employees do not open locked areas to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.7.7 Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall coordinate with USFK Security military personnel to ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s Quality Control Plan.

1.6.7.8 Access and General Protection and Security Policies and Procedures. Contractor and all associated subcontractors employees shall comply with applicable installation, facility, and area installation and facility access and comply with local security policies and procedures to include off base off-limit areas. The contractor shall also provide all information required and background checks required by the installation Provost Marshal Office, Director of Emergency Services, or Security Office to meet installation and essential service access requirements.

Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Headquarters, Department of Army (HQDA), and local policy. Government directed changes to the Force Protection Condition during the PoP may require the contractor to change and modify security procedures and processes to comply with the Government.

1.6.7.9 The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program. iWATCH is a local developed training program used to inform employees of the types of behavior to watch for and it provides instructions on how to report suspicious activity to the Contracting Officer Representative (COR). All contract employees shall complete this training within 30 calendar days of contract start (full performance) and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract start (full performance). The Government reserves the right to terminate contract employee's network access.

1.6.7.10 Anti-Terrorism (AT), Information Assurance (IA)/Cybersecurity, and Foreign Disclosure Requirements:

1.6.7.10.1 AT training requirements. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start (full performance). The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten mil/. New employees shall complete the AT training requirements 30 calendar days after hiring and the contractor shall submit certificates of completion for each new contractor employee and subcontractor employee to the COR or to the KO.

1.6.7.10.1.1 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.7.10.2 IA/Cybersecurity and IT Training. All contractor employees with access to a government Information Systems (IS) must be registered in the Army Training Certification Tracking System (ATCTS) NLT three working days after obtaining common access card (CAC) pertaining to this contract. Contract’s Government Responsible Officer (RO) will assist contractor in obtaining CACs for its personnel. Contractor must successfully complete the DoD IA Awareness prior to access to the IS and then annually thereafter. All contractor employees and associated sub-contractor employees must complete the DoD IA/Cybersecurity awareness training before issuance of network access and annually thereafter.

1.6.7.11 The contractor shall develop an Operations Security (OPSEC) Standing Operating Procedures (SOP) plan within 90 calendar days of contract start (full performance), for review and approval by the responsible Government OPSEC officer, per Army Regulation (AR) 530-1, OPSEC. The SOP shall include the government's critical information, why it requires protection, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.6.7.12 OPSEC training. Per AR 530-1, OPSEC, new contractor employees must complete Level I OPSEC training within 30 calendar days of performing under this PWS. All contractor employees must complete annual OPSEC awareness training.

1.6.7.13 Contractor employees and associated sub-contractor employees shall receive Government provided area of responsibility (AOR) specific antiterrorism (AT) awareness training as directed by AR 525-13. The contractor shall ensure all employees receive the specific AOR training content directed by the combatant commander with the unit AT Officer being the local point of contact.

1.6.7.14 Identification of Non-Disclosure Requirements. The contractor shall not disclose operational data without the expressed written consent of USFK HQ CMDT Government lead before seeking KO approval. All contractor personnel tasked to work on specific projects for this contract requiring a Non-Disclosure Agreement (NDA) shall sign an NDA prior to performing those functions.

1.6.7.15 Contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or

(3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.7.16 Contractors that do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.17 The contractor shall brief all contractor employees, to include subcontractor employees, on DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany US Armed Forces Deployed outside the US. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

1.6.7.18 The contractor shall brief all contractor employees, to include subcontractor employees, on DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the US. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.7.19 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in section 2-4.b of AR 381-12.

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action will be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of appointment issued to the COR by a KO, a copy of which is sent to the Contractor, reflects the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order or cost/price.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: Security Specialist (Officer/Manager) and Physical security Specialist. The contractor shall provide a Security Specialist who shall be responsible for the performance of the work. The Security Specialist shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The Security Specialist shall be available between 08:00 AM thru 05:00 PM, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.11.1. Security Specialist (Officer/Manager): The Security Specialist shall have at least two (2) years of prior experience as a Security Specialist in Security Consultant service.

1.6.11.2. Physical Security Specialist: The Physical Security Specialist shall have at least two (2) years of prior experience as a Physical Security Specialist.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression to the public that they are Government officials. They shall also ensure that all documents, reports, web pages, computer applications, or any Government-facing data products generated by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor markings shall not include company logos, symbols, or any other proprietary information. Contractor personnel shall be required to obtain and wear contractor identification badges and a government‐supplied badge or common access card (CAC) at all times while on government property in the performance of this PWS. Contractor personnel answering the phone shall not use the company name as part of the standard greeting. Contractor personnel shall have a standardized HQ CMDT signature block on emails sent on all Government networks which indicate, next to their name, “(Contractor)”.

This signature block shall not contain the name of the contractor’s or its sub-contractor’s company, any company slogans, or company logos. The email address(es) that contractors list in their signature block shall be a Government issued email address ending in “ mil".

1.6.13 Contractor Travel Contractor shall be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval, authorization and notification to the COR.

1.6.15 Data Rights: The Government has unlimited rights to all documents and material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyrights belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (example; cost or pricing information, budget information or analyses, specifications or work statements) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical assistance to the Contractor as long as that assistance is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that fails meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.5 Materials:

3.5.1 The Government will provide standard office supplies such as paper, pencils, pens, staplers, hole punches, trash cans, trash bags, etc. as well the Standard Operating Procedures and Policies to request such items.

3.5.2 Government Issued Emergency Essential (EE) Clothing Items. The below listed EE clothing items may be provided to the assigned EE designated contractors pending availability.

LIN GENERIC NOMENCLATURE QTY

B13907 BAG BARRACKS: COTTON 1

B14729 BAG DUFFEL: NYLON DUC 1

B15825 BAG CLOTHING WATERPRO 1

B59567 BELT INDIVIDUAL EQUIP 1

C96536 CANTEEN WATER, PLASTI 1

D64043 CASE FIELD FIRST AID 1

DA6506 BIVY COVER SLEEPING B 1

DA6553 STUFF SACK, COMPRESS 1

DA658Z BAG PATROL, MODULAR 1

F30391 COVER WATER CANTEEN 1

F54817 CUP WATER CANTEEN: ST 1

K34733 HELMET GROUND TROOPS 1

M37042 MAT SLEEPING: POLYETH 1

N39848 OVERSHOES BOOT COMBAT 1

P05813 PARKA: WET WEATHER 1

P69699 PARKA COLD WEATHER 1

T35375 TROUSERS COLD WEATHER: C 1

T38070 TROUSERS: WET WEATHER 1

V02073 VEST: INDIVIDUAL TACT 1

YY1890 SLEEPING BAG: BLACK 1

CBRN NBC MASK and FILTERS 1

3.6 Property Accountability. The Government will hold the contractor accountable for the loss or destruction of Government property in the custody of contractor personnel, as documented by signed hand receipts, IAW U.S. Army policies.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Security.

4.2.1 Secret Facility Clearance. The contractor shall possess and maintain the required SECRET, TS SCI, or higher facility clearance(s) from the Defense Security Service at the time of contract award and throughout the life of the contract in order to provide the full services identified in this contract. If for any reason the contractor loses their Facility Clearance, they shall immediately disclose such a loss the USACISA-P Security Officer, the KO, and the COR.

4.2.2 Facility Security Officer (FSO). The contractor shall have a trained FSO responsible for ensuring contract compliance with the Contract Security Classification Specification, for OMA funded contracts, WAWF must be utilized for accounting, i.e. US Congress. Wide Area Work Flow (WAWF) and the implementation of applicable provisions of the NISPOM and DOD 5220.22-M.

4.3 Contractor and Personally Owned Computer and Network-Capable Equipment or Device.

The Government prohibits the contractor from connecting any non-governmental device, wired or wireless, to any government computer, network, or systems. Under no circumstances will the contractor access, process, and store Government owned information on corporate or personal computers. Access to Government sites via Common Access Card (CAC) for official Government work performance is an exception. The Government prohibits any wired or wireless network capable device in a Government facility.

4.4 Government Ownership of Contract Deliverables. All software and technical documentation, to include source code, user’s manuals, training guides, and drawings shall become the property of the Government upon delivery.

5. Specific Tasks:

5.1. Basic Services. The Contractor shall provide services for security specialist support to USFK and UNC Headquarters Commandant special staff section.

5.2. Badging. The contractor shall perform all badging service IAW USFK Badging SOP, DODM 5200.01 PERSEC and USFK Command Security SOP.

5.2.1. The contractor shall coordinate USFK Form 34 for signatures and verify completion for badge issue.

5.2.2. The contractor shall create USFK and UNC Access Badges IAW USFK Badging SOP, and destroy badges when no longer required by members.

5.2.3. The contractor shall process Visitor and DV authorization within HQ USFK and UNC, to include visitor badge issue at appropriate level.

5.2.3.1. The contractor shall coordinate USFK Form 4 when required for inter- and intra-organizational visits to HQ USFK and UNC.

5.3. Access Control. The contractor shall provide access control IAW Physical Security AR, DODM

5200.01 INFOSEC and USFK Badging SOP.

5.3.1. The contractor shall maintain access control rosters for every area within HQ USFK and UNC in coordination with USFK Command Security Assistant Security Managers (ASMs).

5.3.2. The contractor shall manage individual access in coordination with USFK Command Security ASMs.

5.3.3. The contractor shall report any deviation from policy based on USFK Badging SOP and certified processing levels across the facility.

5.4. Electronic Security Systems (ESS) Monitoring. The contractor shall provide ESS IAW the DOD AT/OPSEC Manual.

5.4.1. The contractor shall monitor HQ USFK and UNC ESS to include Intrusion Detection Systems (IDS), Access Control Systems (ACS), and Closed Circuit Television (CCTV) feeds.

5.4.2. The contractor shall coordinate security response actions with organizational and garrison authorities (facility guard force, DES MP alarm response, etc.).

5.5. Emergency Management. The contractor shall perform Emergency Management IAW USFK Safety Emergency Action Plan (EAP).

5.5.1. The contractor shall facilitate execution of USFK and UNC EAP procedures IAW USFK and federal safety policy.

5.6. CONTRACTOR MANAGEMENT REPORTING (CMR):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Security Specialist Service via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website".

5.7. Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required— usually a shall statement)

Standard Performance Threshold (This is the maximum error rate)

Method of Surveillance

Remedy

PRS # 1.

The contractor shall provide USFK and UNC badge issuing and management in accordance with para 5.2.

The contractor created and disposed of USFK and UNC ID badges in accordance with USFK Badging SOP.

No more than one (per month/week??)

improperly created or disposed ID badge per staff member in deviation from USFK Badging SOP.

Random Sampling, Validated Customer Complaint

Provide Root Cause Analysis and corrective actions plan and preventive action plan within four hours.

PRS # 2.

The contractor shall coordinate inter- and intra-organizational visits to HQ USFK and UNC. para.

5.2.3.1?

The contractor processed and routed USFK Forms 4 to pass security clearance data of members from visiting organizations.

No more than one (per month/week??)

validated customer complaint per visit requested.

Periodic Surveillanc e, Validated Customer Complaint

Provide Root Cause Analysis and corrective actions plan and preventive action plan within four hours

PRS # 3

The contractor shall maintain access control rosters for HQ USFK and UNC. Para. 5.3.1.?

The contractor set or terminated individual members’ accesses based on clearance level and mission need of the member.

No more than one error per update provided by USFK Command Security

ASM.

Random Sampling

Provide Root Cause Analysis and corrective actions plan and preventive action plan within 24 hours of findings.

PRS # 4

The contractor shall coordinate security response actions with

The contractor reported potential incidents and directed responders to locations concerned

No security response (per month/quarter) unassisted on HQ USFK and UNC premises.

Percent Inspection

Provide Root Cause Analysis and corrective actions plan and preventive action organizational and garrison security authorities. Para. 5.4.2.?

throughout HQ USFK and UNC.

plan within 24 hours of findings.

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

DOD 5100 Series

DOD5100.03

DOD 5200 Series

DOD 5200.02-M

DOD5205.02E

DODI5220.22

DOD3020.40

AR 190-11

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1…