3M_PWS_31_Jul_18.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

MATERIAL, MAINTENANCE, MANAGEMENT (3M) SUPPORT

Osan Air Base, Republic of Korea

1. GENERAL INFORMATION

1.1 Description of Services/Introduction: This is a personal services contract to provide communications and telecommunications material, maintenance, and management (3M) personnel to support the 51 Communications Squadron (CS) Osan Air Base, Republic of Korea. This contract shall not support any Collocated Operating Bases (COBs). The Government shall exercise supervision and control over the contract service providers performing the services herein. Such contract service providers shall be accountable to the communications squadron assigned supervisors who, in turn, are responsible to the government. The contractor shall provide all personnel, configuration management, transportation, labor, materials, documentation, and services in support of the program. Services include: project management and system engineering services in support of the design, system staging, site preparation/ development, equipment installation and optimization, and acceptance testing. The contractor shall perform all necessary efforts in the completion of this project to receive site acceptance.

1.2 Background: Due to Air Force (AF) manning restrictions, cut backs, and downsizing, the 51 CS has been unable to provide adequate 3M services for flight and squadron level communications and telecommunications requirements at Osan Air Base, Republic of Korea.

1.3 Objectives: The objective is to obtain a contract that provides material, maintenance, and management augmentation for the 51st Communications Squadron.

1.4 Scope of Work: Contractor personnel operating on Department of Defense (DoD) bases are required to adhere to National Electric Code (NEC) regulations, Telecommunications Industry Association/ Electronics Industry Association (TIA/EIA) standards, Bell System Practices, Occupational Safety & Health Agency (OSHA) requirements, telecommunications guidelines and procedures and all other applicable technical and safety industry standards. The contractor shall execute on specific and clearly defined Work Orders as directed by the government. The contractor shall create a Technical Solution and Costing (TS&C), (Contractors will be trained by local military on TS&C procedures.), that includes all costs associated with the successful completion of the assigned work order. The contractor shall assist 51 CS’s Network Enterprise and Infrastructure personnel to support the 7 AF, 51 FW on Osan Air Base, Republic of Korea. The core hours for installation and maintenance operations on determined locations are between 0800 and 1700 hours. The contractor shall also provide a Quality Control Plan (QCP) for the following performance objectives:

· Technical Support

· Operational Support

· Program Management

1.5 Period of Performance (POP): The performance period will begin at the start of the contract plus an additional 12 months for Base Year with two (2) Option Years.

Technical Support

Task 1.1.1 Install and maintain inside plant Must comply with applicable DoD and commercial installation standards.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection/Customer Input

Task 1.1.2 Terminate fiber and copper cable Must comply with applicable DoD and commercial installation standards.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection/Customer Input

Task 1.1.3 Install shielded and unshielded copper and fiber optic solutions Must comply with applicable DoD and commercial installation standards.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection/Customer Input

Task 1.1.4 Install server racks Must comply with applicable DoD and commercial installation standards.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection/Customer Input

Task 1.1.5 Perform first line troubleshooting activities for installed environments Must comply with applicable DoD and commercial installation standards.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection/Customer Input

Task 1.1.6 Plan and coordinate configurations with NCC technicians and network infrastructure configurations with the local base Must comply with applicable DoD and commercial installation standards.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection/Customer Input

1.6 Place of Performance: The contractor shall perform the services in the PWS at Osan Air Base, Republic of Korea (ROK).

2 Requirements:

2.1.1 The contractor shall be responsible for material and personnel support which includes all parts, labor, and other hardware directly associated with Layer 1 of the Open Systems Interconnection model (OSI model) modifications and additions to the existing copper POTS, VoIP, ISP FOC, and ISP CAT5E/6 cable plant(s). Tasking shall include:

· Project Management, Scheduling, and Quality Control

· Permits, Licenses, Install Scheduling (dig permits, site visit permits)

· Installation Activities

· De-installation Activities

· Periodic Field Observations Reports

· Inspections and Tests

· Final Acceptance and Work Closeout

· Safety

· Preventive Maintenance and Housekeeping

· Deliverables – (i.e. red line drawings)

· Coordinate work with government civilians, military member, and other contractors on-site

· Site Survey and Cost estimates

2.1.2 Install and maintain Osan Air base inside plant, cable types, and proper uses for voice, video, and data cables, interconnects, patch panels, conduit, wall jacks and labeling.

2.1.3 Terminate fiber optic and copper cable and install so as to ensure proper attenuation and performance levels per industry standards and testable measures.

2.1.4 Install shielded and unshielded fiber optic and copper solutions from high-density patch panels and cross-connect modules to outlets, cables, and accessories as required for network installation.

2.1.5 Install server racks of all sizes, open or with doors and sides, vented or mesh, with or without Plexiglas, and with all types of power stripes or Power Distribution Units (PDU”s), fans, shelves, in various designs.

2.1.6 Perform first line trouble-shooting activities for installed environments in conjunction with base Network Control Center (NCC) technicians.

2.1.7 Plan and coordinate configurations with NCC technicians and network infrastructure configurations with the local base. When a request is received, create a Technical Solution and Costing (TS&C) when needed. (Contractors will be trained by local military on TS&C procedures.) Include it in the ticket with the request. The customer of the request shall decide to purchase or not.

3 Specific Tasks:

3.1.1 Basic Services:

· Acquire, maintain materials and bench stock to include invoices and inventory required for installation actions.

· Install, arrange, remove, and maintain telephone equipment, wiring, and associated hardware.

· Test installed telephone systems to locate transmission faults.

· Repair or replace defective and damaged telephones, wire, and associated equipment.

· Install, arrange, remove, and maintain telecommunications equipment, wiring, and associated hardware.

· Maintain a Preventative Maintenance System (PMS) as out-lined by the 51 CS.

3.1.2 Contractor Management Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall completely fill in all the information in the format using the following web address: https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR),(2) contract number, task and delivery order number, (3) Beginning and ending dates covered by reporting period, (4) contractor's name, address, phone number, e-mail address and identity of contractor employee entering data, (5) Estimated direct labor hours (including sub-contractors), (6) Estimated direct labor dollars paid this reporting period (including sub-contractors), (7) Total payments (including sub-contractors), (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different), (9) Estimated data collection cost, (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information), (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city and country when in an overseas location using standardized nomenclature provided on the website), (12) Presence of deployment or contingency contract language, and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

4 Operational Support:

4.1.1 Work Order Process: The following list is not all inclusive and is subject to change with technology. It is meant to provide the contractor with an idea of what shall be supported. Each work order shall incorporate the following Project Milestones:

· Attend meetings to coordinate project work orders and site information/ preparation (site prep).

· Establish implementation timetables.

· When a request is received create a TS&C (Technical Solution and Costing) (Contractors will be trained by local military on TS&C procedures.), then, include it in the ticket with the request. The customer of the request shall decide to purchase or not.

· Remedy discrepancies or errors.

· Document configuration architecture and lessons learned.

· Sign work order completion.

4.1.2 Records shall be kept to document inspections and corrective/preventive actions taken.

Note: Records shall be kept and made readily accessible to the government in a central location throughout the life of the contract and for the period after contract completion until final settlement of any claims under this contract.

5 Program Management:

5.1.1 Monthly Status Reports: The contractor shall provide monthly status reports detailing work and activities performed under this contract to the Contracting Officer Representative (COR). These reports may be provided in a Microsoft Word document or in an Adobe PDF file no later than five (5) working days from the last day of the performance month. As a minimum, the report shall include:

· Completed Current Status of Each task: Issues encountered, areas of concern, and anticipated activities for the upcoming month.

· Completed Work Orders: Support provided during the reporting period.

· Incomplete Work Orders: (awaiting parts/customer delay). Written justification reflecting delay/denial due to ISP contractor shall be evaluated on a case-by-case basis.

· Problems Encountered: Identification of any problems, issues or delays and recommendations as to their resolution concerning the problems submitted during the interim and any corrective action that was taken to correct identified problems.

· Scheduled Tasks: 30, 60, and 90-Day Project outlook.

· Signature: Signature space for the government Contracting Officer Representative (COR) and the contractor.

· Contractor Training: Identify any type of approved training the contractor's personnel received under this requirement. Provide the name and supplier of the training received, length and how the training shall be used in performance of the requirement.

· Hours: The total hours of work performed per position during that month. The contractor shall report ALL labor hours (including subcontractor labor hours) required for the performance of services provided for under this contract for the Inside Plant Support Services via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs shall be for the labor executed during the period of performance for each government fiscal year (FY) which runs 1 October through 30 September. While inputs may be reported at any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractor may direct questions to the Contract Manpower Reporting Application (CMRA) help desk.

Facilitate continuous improvement and address any negative trends and their corrective actions. At a minimum, regular feedback on noted discrepancies, trends, and corrective actions shall be provided to Government Quality Assurance (QA) personnel on at least a monthly basis.

6 Quality Assurance Surveillance Plan (QASP):

6.1 The Government will evaluate the service provider’s performance by using the service provider’s QCP and the QASP.

6.2 Government personnel will record all surveillance observations. When an observation indicates defective performance, the Contracting Officer’s (KOs) designated representative shall require the service provider or designated representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance.

6.3 Government surveillance of tasks not listed in the Performance Objectives may occur during the performance period of this contract. Surveillance shall be done according to standard inspection procedures or other provisions. The KOs designated representative and the KO will participate in the administration of this PWS. Subsequent to contract start, the identity of the KOs designated representative(s) shall be furnished to the service provider.

6.4 Performance Evaluation meetings shall be conducted by the KO. The POC(s) shall attend these meetings. The service provider may request a meeting with the KO. Written minutes shall be recorded and prepared by the KOs designated representative and signed by the service provider's POC and the KO. Non-concurrence by the service provider shall be provided in writing to the KO within ten (10) calendar days following receipt of the minutes.

7 Deliverables:

7.1 The contractor shall provide metrics used to measure the effectiveness of the contractor's Quality Control Plan (QCP) and the contractor's ability to meet performance objectives. The description shall detail the contractor's data collection process and indicate how metrics shall be provided to the government on a monthly and annual basis. These metrics and the contractor's QCP form the basis of the government's oversight. The government shall approve all metrics and subsequent modifications or deletions prior to their use. The contractor's initial set of metrics shall be available and approved by the government prior to contract full performance.

7.2 Establish a written occupational safety and health plan that includes details of the contractor's safety organization, responsibilities, method of program implementation, and how hazards and deficiencies are identified and corrected. It shall detail employee responsibilities for the safety of others, employee responsibilities for reporting all mishaps, and establishing procedures for identifying, reporting, and/or correcting unsafe conditions, hazards, or practices. The plan shall also contain mishap notification and reporting procedures.

7.3 The contractor shall provide a description of the inspection system to cover all services listed in the PWS. The description should include Specifications about the areas to be inspected on both a scheduled and remove unscheduled basis as well as the frequency of inspections as required.

7.4 Upon task initiation, 51 CES will provide the contractor with a list of specific ad-hoc and routine reports, papers, and/or plans necessary for task accomplishment.

8 Period of Performance:

The performance period will begin at the start of the contract plus an additional 12 months for Base Year with two (2) Option Years.

Missing Performance Requirements Summary (PRS) Table, see example below.

or as needed Re-performance within mutually acceptable time frame

Para 1.6.3 Hours of Operation On-call 24 hour/7day standby with 60 minute call back

Para 1.6.7.4.5 Base Pass

Para 1.6.7.4.8 Language

9 Place of Performance: The contractors shall be residing in building 949 or alternate location with military technician counterparts. However, their geographic responsibility shall be at Osan Air Base, Republic of Korea.

10 Security Requirements: Contractor's personnel or any representative of the contractor entering installation/base shall abide by all security regulations imposed by Installation Commander or Base Commander at all times and shall be subject to security checks. Contractor's personnel and property shall be subject to search and seizure upon entering the confines of the installation/base, while on, and upon leaving confines of the installation/base.

11 Escort Privileges: Escort Privileges: The contractor shall be responsible for adhering to the escorting privileges on base passes for the CM (Contract Manager), PM (Project Manager), CQCSM (Contractor Quality Control System Manager) and SSHO (Site Safety and Health Officer) with a limitation of three (3) persons and one (1) vehicle access per base pass. It is the contractor's responsibility to ensure that the escorting official has full control over all escorted individuals at all times. Any individual found on the installations unescorted will be removed from the installation or base and the escort officials escorting privileges will be immediately withdrawn. Any individual removed from these installations/bases will not be authorized further access to these installations/bases and may further be subject to other Government actions

11.1 Return Post/Base Passes: On the contract completion date, the contractor shall turn in all passes to the sponsor that were issued for the contract and final payment will not be made until such items are returned.

12 General Information:

12.1 Data Rights: All records, files, documents, and working papers provided by the government and/or generated for the government in the performance of this requirement shall be maintained and disposed of in accordance with the appropriate Air Force Instruction (AFI).

13 Special Requirements:

13.1 Removal: The KO has the right to remove any contractor personnel not qualified or who is a potential threat to the health, safety, security, general well-being and/or operational mission of the installation and its population.

13.2 Security Clearance: The contractor shall provide personnel who are able to obtain Authorized Base Access.

Knowledge, Skills, and Aptitudes-The contractor shall provide personnel with the following minimum experience: 2 years’ experience

Specialized Training for Contractor Personnel-In the performance of this PWS, contractor personnel may be required to be trained to meet special requirements of a particular task within this PWS such as software that is new or unique. Prior approval from 51 CS COR shall be obtained before training commences.

14 Special Contract Requirements:

14.1 Conduct of Contractor Personnel: If the KO finds it to be in the best interest of the Government, he/she may at any time during the performance of this contract order the contractor to remove any of his personnel from further performance under this contract for reasons of their moral character, unethical conduct, security reasons, and for violation of installation regulations. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the contractor shall bear all costs associated with such removal including the costs for the replacement of any personnel so removed. These costs shall not be chargeable to the government.

15 Required Insurance (IAW FAR 28.306(b))

15.1 The contractor shall furnish the KO within ten (10) days after receipt of an executed contract and prior to commencement of contract performance as well as a duly executed certificate of Insurance or statement in writing attesting to existence of insurance as noted below. The certificate or statement must provide for thirty (30) days written notice to the KO, by the insurance company, prior to cancellation or material change in policy coverage. In addition to any other legally required insurance, the contractor must provide insurance for coverage in amounts specified below:

15.2 Reference FAR clause 52.228-5, entitled “Insurance-Work on a Government Installation,” the contractor shall, at its own expense, procure and thereafter maintain the following kinds of insurance with respect to performance under the contract:

a. Workers’ Compensation and Employers Liability Insurance as required by law. The required Workers’ Compensation Insurance shall extend to cover employer’s liability for accidental bodily injury, death, and for occupational disease with a minimum liability limit of $100,000.

b. General Liability Insurance-Bodily injury liability insurance in the minimum limits of $500,000 per occurrence, shall be required on the comprehensive form of policy.

c. Automobile Liability Insurance-This insurance shall be required on the comprehensive form of policy and shall provide bodily injury liability and property damage liability covering the operation of all automobiles used in connection with the performance of the contract. At least the minimum limits of $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage shall be required.

16 Access to Military Installations:

16.1 Access to a military installation is a privilege, not a right, and as such, for reasons of health, welfare, morale, security, and mission accomplishment, the Installation Commander has the unilateral right to deny or provide access to the installation and to all facilities listed in the PWS and appendices.

17 Accident Report Procedures: In the event of an accident on government property, or involving government personnel or property, the contractor shall submit a report within seventy-two (72) hours to the CO in letter form that shall include the following: (1) the time and date of occurrence, (2) the place of occurrence, (3) a list of personnel directly involved, and (4) a narrative or description of the accident to include chronological order of the accident and circumstances.

18 Compliance with Local and Laws and Requirements: This contract, the contractor, and the contractor’s employees are subject to, and shall abide by and comply with, all relevant statutes, ordinances, laws and regulations of the United States (including Executive Orders of the President), and any state (or other public authority now or hereafter in force). The contractor agrees to observe and comply with all applicable federal requirements regarding Social Security, Worker’s Compensation, Unemployment insurance, and any other matter concerning employment applicable to the performance of this contract or rules, regulations, directions, and orders not inconsistent herewith as may from time to time be issued by the government. The unilateral act of any governmental body against any employee of the contractor for the violation of a local or federal law or regulation (to specifically include persons barred by the 15th Wing Commander) shall not excuse the contractor from full compliance with the terms and conditions of this contract.

19 Access to Facilities: The government reserves the right to provide access to all facilities to designated individuals. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor shall cooperate to the extent required to include providing access to files and technical assistance. With regards to the successor contractor’s access to incumbent employees, the successor contractor may be authorized to place recruitment notice in the facility accessible to incumbent employees.

20 Release of Information: The contractor shall not hold any discuss or release any information relating to this contract to anyone not having a direct interest in performance of this contract without the written consent of the KO or the designated representative of the KO. This restriction applies to all news releases of information to the public, industry, or government agencies except as follows: information for actual or potential subcontractors or other individuals necessary for the contractor’s performance of this contract and information to be supplied to a duly authorized representative of the KO.

21 Advertisement: The offeror shall not advertise information about projects performed under this task without government review and approval. For the purposes of this paragraph, advertisement is considered to be: offeror-funded promotional brochures, posters, tradeshow handouts, world-wide-web pages, magazines, and similar promotions.

22 Staff Availability Requirements: All contractor personnel shall be available within ten (10) business days following contract award. The contractor shall adhere to the work policies of the work location of the work including, but not limited to, dress code and equal opportunity regulations.

23 Contractor-Furnished Equipment: All equipment required shall be contractor furnished.

ANNEX A (Deliverables Schedule)

TWO COPIES

1 – COR

2 – MILITARY SUPERVISOR

ANY FORMAT

ENGLISH

EMAIL ADDRESS TO BE DISSEMINATED AFTER CONTRACT AWARD

1 – COR

2 – MILITARY SUPERVISOR

ANY FORMAT

ENGLISH

EMAIL ADDRESS TO BE DISSEMINATED AFTER CONTRACT AWARD

1 – COR

2 – MILITARY SUPERVISOR

EXCEL

ENGLISH

EMAIL ADDRESS TO BE DISSEMINATED AFTER CONTRACT AWARD

1 – COR

2 – MILITARY SUPERVISOR

EXCEL

ENGLISH

EMAIL ADDRESS TO BE DISSEMINATED AFTER CONTRACT AWARD

ANNEX B (Estimated Workload Data)

ITEM

NAME

ESTIMATED QUANTITY

ANNEX C (Basic List of Materials-yearly)

ANNEX D (US/ROK Holidays):

U.S. Federal Holidays

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December R.O.K. Holidays New Year’s Day - 1, 2 January Lunar New Year - 3 days Independence Movement Day – 1st March Labor Day – 1st May Children’s Day – 5th May Buddha’s Birthday – 12th May Memorial Day – 6th June Constitution Day – 17th July Liberation Day – 15th August Chu Sok – 3 days National Foundation Day – 3rd Oct Christmas – 25th December

ANNEX E (Acronyms List):