A21._W91QVN18R0177.docx

W91QVN18R0177

Section SF 30 - BLOCK 14 CONTINUATION PAGE

NOTICE TO OFFEROR

All sources may submit a proposal or quote as applicable. However, the Republic of Korea (ROK)-United States (U.S.) Status of Forces Agreement (SOFA), precludes the U.S. Government from granting Invited Contractor or Technical Representative status to any offeror, for this requirement. All sources submitting a proposal or quote, as applicable, including U.S. sources, must already have, or obtain the requisite business licenses directly from the ROK Government, and conduct business in accordance with all applicable ROK laws, including but not limited to, rules and policies regarding labor, taxation, and immigration. Any contractor not already doing business in Korea, must submit adequate verification in its initial proposal or quote, that it has the requisite business licenses directly from ROK Government to perform the contract and the capacity to conduct business in accordance with all applicable ROK law, including but not limited to, rules and policies regarding labor, taxation, and immigration. If an initial proposal does not fully demonstrate this authorization and capacity, it will not be further considered for award. Whether an offeror demonstrates this authorization and capacity shall be determined by the Contracting Officer.

Proposed price shall be provided by local currency (Korean Won).

PERIOD OF PERFORMANCE

Section SF 1449 - CONTINUATION SHEET

Basic Cleaning Services

FFP

IAW Para 5.3 of PWS.

FOB: Destination

PURCHASE REQUEST NUMBER: HQCWG981691435

PSC CD: S201

NET AMT

Basic Restrooms/Locker Rooms Cleaning

IAW Para 5.4 of PWS.

FOB: Destination

NET AMT

Periodic Cleaning Services

IAW Para 5.5 of PWS.

FOB: Destination

NET AMT

Exterior Cleaning Services

IAW Para 5.6 of PWS.

FOB: Destination

NET AMT

Each

Estimated Cost for War Hazard

Losses is Zero (0).

FOB: Destination

NET AMT

Accounting for Services

Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

Not to exceed 20 man hours for data collection and report. (UIC: HQCWG9, Osan Commissary-DeCA, Unit 2033 APO AP 96278-6290 FOB: Destination

NET AMT

FFP

IAW Para 5.3 of PWS.

FOB: Destination

NET AMT

FFP

IAW Para 5.4 of PWS.

NET AMT

FFP

IAW Para 5.5 of PWS.

NET AMT

FFP

IAW Para 5.6 of PWS.

NET AMT

Each

FFP

Losses is Zero (0).

NET AMT

FFP

Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

Not to exceed 20 man hours for data collection and report. (UIC: HQCWG9, Osan Commissary-DeCA, Unit 2033 APO AP 96278-6290

NET AMT

FFP

IAW Para 5.3 of PWS.

NET AMT

FFP

IAW Para 5.4 of PWS.

NET AMT

FFP

IAW Para 5.5 of PWS.

NET AMT

FFP

IAW Para 5.6 of PWS.

NET AMT

Each

FFP

Losses is Zero (0).

NET AMT

FFP

Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

Not to exceed 20 man hours for data collection and report. (UIC: HQCWG9, Osan Commissary-DeCA, Unit 2033 APO AP 96278-6290

NET AMT

FFP

IAW Para 5.3 of PWS.

NET AMT

FFP

IAW Para 5.4 of PWS.

NET AMT

FFP

IAW Para 5.5 of PWS.

NET AMT

FFP

IAW Para 5.6 of PWS.

NET AMT

Each

FFP

Losses is Zero (0).

NET AMT

FFP

Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

Not to exceed 20 man hours for data collection and report. (UIC: HQCWG9, Osan Commissary-DeCA, Unit 2033 APO AP 96278-6290

NET AMT

FFP

IAW Para 5.3 of PWS.

NET AMT

FFP

IAW Para 5.4 of PWS.

NET AMT

FFP

IAW Para 5.5 of PWS.

NET AMT

FFP

IAW Para 5.6 of PWS.

NET AMT

Each

FFP

Losses is Zero (0).

NET AMT

FFP

Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

Not to exceed 20 man hours for data collection and report. (UIC: HQCWG9, Osan Commissary-DeCA, Unit 2033 APO AP 96278-6290

NET AMT

PWS

PERFORMANCE WORK STATEMENT

1.1. SCOPE OF WORK. The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform the Custodial Services as defined in the Performance Work Statement (PWS), except as specified in paragraph 3 as Government-furnished property and services, at Osan Commissary, Osan Air Base, Korea. The Contractor shall perform the contracted services to the standards identified in this contract.

1.2. CONTRACTOR QUALIFICATION.

1.2.1. Prior Experience as Prime Contractor. The contractor shall have a minimum two (2) years of experience within last five (5) years in providing custodial service. The experience of a subcontractor cannot substitute for the prime contractor’s experience.

1.2.2. Business Registration and Public Hygiene Management Business Permission. The Contractor shall have a valid and current business registration in custodial service or related service issued by ROK Government. Also, the contractor shall have a valid and current public hygiene management business permission (위생관리용역업 신고증) issued by ROK Government.

1.2.3. Contract Manager (CM). The Contractor shall establish and maintain an office through which the contract manager can be contacted during work hours. The contract manager shall be available during normal duty hours to meet on the installation to discuss problem areas within two (2) hour of the request given by COR or Contracting Officer. The contract manager shall have full responsibility and full authority to act for the contractor on all contract matters relating to this contract. The contract manager shall have a minimum two (2) years experiences as a CM within the last five (5) years and shall be an individual who is capable of conversing in and understanding English. The Contractor shall provide the COR with contact information where validation results and complaints can be reported. The Contractor shall also provide to the COR the names and contact information of Contractor personnel available to handle issues after business hours which include nights, weekends, and holidays. This information shall be kept updated by the Contractor and any changes in personnel shall be reported within one working day.

1.2.4. The contract manger shall have annual sanitary training certificate.

1.2.2. Contractor Employees. The Contractor shall not employ any person for work on this contract if such employee is a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The Contractor shall ensure all employees have adequate knowledge of the proper procedures for using chemicals, tools and equipment necessary to complete assigned tasks.

1.2.2.1. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. Contractor shall be responsible for issuing badges which include a 2X3.5 inches standardized size picture to all personnel displaying their names and company name.

1.2.2.2. The Contractor shall ensure employees have a current and valid driver’s license before allowing the employee to operate a contractor-owned vehicle on Osan Air Base, Korea.

1.2.2.3. The Contractor shall not employ any person who is an employee of the US Commissary if employing that person would create a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to the appropriate ethics regulations. The Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106.

1.2.2.4. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform however; their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.2.2.5. The Contractor shall provide a roster of Contractor personnel, employed under this contract, to the COR, Security Police, and the Contracting Officer, no later than the contract start date. This roster shall show employee names, Korean Identification Numbers (KIN), Social Security Number (SSN), position title, security clearance (if applicable), and shift/hours and days the employees are scheduled to work. The roster shall also show telephone and pager numbers of the contract manager and/or alternate(s). Subsequent changes to these rosters shall be forwarded to the COR, Security Police and Contracting Officer not later than the 5th day of each month if there are any change from the previous month’s roster. Contractor may include “Privacy Act” statement on roster.

1.2.2.6. The management and control of Contractor employees in the performance of this contract shall be the responsibility of the Contractor. The Contractor shall comply with the contract requirements, DeCA and Osan Air Base, Korea regulations concerning conduct of employees.

1.2.3. Security Requirements. The Contractor shall obtain a Base Identification Card and a favorable National Agency Check investigation for all employees. A COR must escort Contractor employees into any areas deemed sensitive, as access will not be authorized to Contractor employees of areas considered to contain sensitive items, such as cigarette rooms, Health & Beauty (H&B) aids, vitamins, and etc.

1.2.4. Employee Training. The Contractor shall ensure employees are qualified to operate custodial equipment before assigning employees to tasks that require use of the equipment. The Contractor shall maintain records of each individual’s training and certifications.

1.3. QUALITY CONTROL. The contractor shall develop and maintain a quality control program (QCP) to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify root cause, corrective plan, preventive plan, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in Performance Requirements Summary. The initial quality control plan shall be submitted to the COR within 30 days after contract award. The COR will review the plan and provide written approval / acceptance of the plan (after any requested changes are incorporated) within 30 days after receipt of the QCP. After the written approval of the quality control plan is provided back to the contractor, any changes to the plan shall be immediately provided to the COR for concurrence for the remaining duration of this contract base period and any option periods.

1.3.1. The contractor shall keep records of inspections and make them available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The contractor shall collect data, perform self-evaluation, and document performance against standards associated with each specific requirement. The contractor shall submit a report semi-annually based on the description of the inspection systems that cover all services in this PWS. The contractor shall address all tasks in the PWS based on the example below:

Performance Threshold

1.3.2. The contractor shall allow the U.S. Government to perform any inspection set forth in the contract, pursuant to FAR 52.246-4 Inspection of Services-Fixed Price (Aug 1996). The contractor shall correct, without additional cost to the Government, any items having defects as noted during the Government’s in-progress inspection or acceptance inspection.

1.4. QUALITY ASSURANCE. The COR will monitor the Contractor’s performance under this contract. For those tasks listed on the Schedule of Custodial work (Technical Exhibit 1), the COR will use the random sample method of surveillance, however, the customer complaint method shall be used by the Commissary Management to further document the contractor’s performance. The COR shall initially consider any customer complaint received from a Commissary Manager as valid. The COR shall record the unacceptable condition(s) found by random sample, or customer complaint and verbally notify the Contract Manager. The Contractor shall have two (2) hours from time of verbal notification to correct the unacceptable condition(s). If unacceptable condition(s) is corrected within two hours of verbal notification, the unacceptable condition(s) shall be considered acceptable and shall not count as a defect for payment calculation purposes. If the Contract Manger elects to investigate the customer complaint and after investigation does not consider the complaint valid, the Contractor shall notify the COR. The COR shall conduct an investigation to determine the validity of the customer complaint. If COR determines customer complaint as valid, the unacceptable performance shall be recorded as a defect and count towards payment calculation purposes, unless contractor corrects the unacceptable condition(s) within one hour of the COR’s determination of validity. EXCEPTION: IF THERE IS A BONA FIDE TIME CONSTRAINT FOR ACCEPTABLE PERFORMANCE, I.E. CONFERENCE ROOM HAD TO BE CLEANED FOR A SCHEDULED MEETING OR A SPECIAL EVENT HAD BEEN PLANNED FOR A CERTAIN TIME. Successive months of unsatisfactory Performance for Requirements Summary (PRS) item may result in other appropriate action by customer in accordance with the Inspection of Services clause. The COR will consider all customer complaints received as satisfactorily resolved unless notified otherwise by the customer within a time frame established by the COR upon receipt of initial customer complaint. The COR will re-inspect all customer complaints issued as a result of random sample inspections once notified by the contractor as being corrected. The COR shall retain all customer complaints for the life of the contract.

1.4.1. Performance Evaluation Meetings. The Government may require the Contract Manager to meet with the Contract Administrator, COR, and other Commissary personnel as deemed necessary. The Contractor may request a meeting with the COR when the contractor believes such a meeting is necessary. Written minutes of any such meetings shall be recorded in the contract file and signed by the COR and the Contracting Administrator. If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the Contracting Administrator within 10 calendar days following receipt of the minutes.

1.5. PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all Government property provided for contractor use. At the end of each work period, all Commissary facilities, equipment and materials shall be secured. Contractor shall immediately upon arrival at the facility notify CM and/or COR if a facility is found unsecured.

1.5.1 Key Control. The Contractor shall establish and implement key control methods to endure keys/key cards issued to the Contractor by the Commissary are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Commissary.

1.5.1.1. The Contractor shall immediately report the COR or Contracting Officer any occurrences of lost or duplicated keys.

1.5.1.2. Contracting Officer will direct the contractor to replace or re-key lock and/or locks affected at no expense to the Government. In the event a master key is lost or duplicated, the Commissary shall replace all locks and keys for that system and the total cost may be deducted from the monthly payment due the Contractor.

1.5.1.3. The Contractor shall prohibit the use of keys issued by the Commissary by any persons other than the Contractor’s employees. The Contractor shall be prohibited the opening of locked areas by other than Contractor employees engaged in performance of contract work required in those areas.

1.6. HOURS OF OPERATION.

1.6.1. Normal Hours of Operation. The Contractor shall perform most of the services required under this contract during non-operating hours of the Commissary where the services are to be performed. In some Commissary, due to the volume of patrons, type of operation, or other considerations, cleaning shall be accomplished at times during normal operating hours. Normal operating hours for the Commissary are as shown at Technical Exhibit 2.

1.6.1.1. Holidays. The Contractor shall provide service on all US Government Holidays and Korean holidays except Holidays shown below:

New Year’s Day, 1 January Lunar New Year’s Day, one workday

1.6.1.2. COMMISSARY AND CONTRACTOR OPERATING HOURS

Store Operational Hours/Contractor Work Schedule

Every Two Month

1.7. CONSERVATION OF UTILITIES. The Contractor shall make sure employees practice utility conservation and utility shall be used without waste.

1.7.1. Lights shall be used only in areas where work is actually being performed.

1.7.2. Employees shall not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

1.7.3. Water faucets or valves shall be turned off when not in use.

1.8. ENVIRONMENTAL CONTROLS.

1.8.1. Compliance with Laws and Regulations. The Contractor is responsible for complying with all existing federal, state, and local environmental laws and regulations, including laws and regulations, including the Environmental Governing Standards in USFK Pamphlet 200-1 and applicable service supplements. The Contractor is also responsible for obtaining appropriate environmental permits required for contract performance. Copies of USFK Pamphlet 200-1 and applicable Service Supplements can be obtained from the COR.

1.8.2. Material Safety Data Sheets (MSDS). It shall be the responsibility of the Contractor to furnish MSDSs, in Korean and English, for all hazardous materials used under the terms and conditions of this contract. Types of materials that the contractor shall submit MSDSs for will include, but is not limited to, cleaning fluids, spot remover, gum remover, gasoline, etc., and other type of material deemed necessary by 51 CES/CEV, Environmental Flight located in building 426 or by telephone at (031) 661-4272/5819 or COR and required by DeCA Regulations or Korean Environmental Laws and Regulations.

1.8.3. Submittal Requirements. The Contractor shall be responsible to submit MSDSs to COR for review, prior to submittal for approval by 51 CES/CEV, Environmental Flight. It shall be the responsibility of the Contractor to list each type of hazardous material. The Contractor shall also be responsible to list the quantity, unit of measure (i.e.: liter, gallon, etc.), and size of container.

1.8.3.1. After verification of all hazardous materials by the COR and receiving approval for all hazardous materials, it shall be the Contractor’s responsibility to maintain records during the life of the contract.

1.8.4. Hazardous Materials Storage. It shall be the responsibility of the Contractor to store all hazardous materials in a storage container or storage area approved by the COR. The storage container may be either a wood or metal locker that is capable of being secured when not in use as well as at the end of each workday. If the Contractor use wood storage container, it shall comply with Occupational Safety and Health Act (OHSA), Standard No. 1926152, which the guidance to obtaining wooden containers and what meets acceptable criteria for wooden containers. The Government will provide the approved location for placement of a storage container. The Contractor shall be required to keep a copy of the approved MSDS on the inside of the door to the storage container and a copy posted at the storage area.

1.8.5. Disposal Requirements for Hazardous Waste. It shall be the responsibility of the Contractor to remove and dispose of any remaining hazardous materials upon completion of the contract to include the worksite and field office. The Contractor shall be responsible to dispose of these remaining hazardous materials, off the installation, at the Contractor’s own expense in strict accordance with existing Korean Environmental Laws and Regulations. The Contractor shall be responsible to notify the COR prior to disposing any hazardous materials off the installation. The COR shall notify HazMat when hazardous materials are used up or disposed of for the purpose of updating the Air Force-Environmental Inspection System (AF-EMIS) database.

1.8.6. Notification of Environmental Spills and Hazardous Material Spills. In the event that the Contractor accidentally spills any hazardous materials at the work site, it shall be the responsibility of the Contractor to immediately notify 51 CES/CEF (Fire Department), base phone 784-4710 or (031) 661-4710 commercial and the COR. The Contractor shall be responsible to identify the location, the quantity, and the type of spilled material. The Contractor shall not, under any conditions, remove and dispose of any spilled materials without prior approval of 51 CES/CEV (Environmental Flight).

1.9. Records. The Contractor shall be responsible for creating, maintaining, and disposing of only those Commissary required records that are specifically cited in this Performance of Work or required by the provisions of a mandatory directive listed in section C-6, Applicable Publications and Forms. If requested by the Commissary, the Contractor shall provide the original record, or a reproducible copy of any such record within 5 working days of receipt of the request.

DEFINITIONS

2.1. GENERAL DEFINITIONS.

2.1.1. Store Management. A duly appointed and properly trained individual that is specifically identified to the Contractor. A Commissary Manager will receive proper training on the Schedule of Custodial work requirements as it relates to Commissary requirements by the COR prior to identification to the Contractor. A Commissary Manager is an individual who can observe Contractor performance on a daily basis within the Commissary, with direct responsibility for the contracted area of responsibility, and notify COR any problem.

2.1.2. Defect. A service output that does not meet the standard of performance specified in the contract for that service. For example, failure to meet the quality standard of Paragraph 5.3.1.1, Sweep/Dust Mop Floor may be a defect, failure to meet the quality standard of Paragraph 5.3.2, Remove Trash may be a defect, failure to meet the quality standard of 5.3.6, Vacuum Carpet may be a defect, and so forth.

2.1.3. Lot Size. The sum of the number of times service is scheduled for a month times the number of facilities receiving services. For example, Osan Air base has 11 buildings that receive Performance Based basic cleaning services 5 times a week, the lot size is 11 bldg. X 5 times a week service X 4.33 weeks/month = 238 lot size.

2.1.4. Performance Requirement. The point that divides acceptable and unacceptable performance of a task according to the performance requirement summary and the Inspection of Services clause. It is the number or percentage of defects that is deemed acceptable. Any further defects will require the Commissary to affect the price computation system.

2.1.5. Performance Based Services. Allows the Contractor to perform services as required to meet an established standard. All services shall be I.A.W. Section C-5 of this performance work statement during normal hours of operation.

2.1.6. Performance Requirements Summary (PRS). A listing of the service outputs under the contract that are to be evaluated on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.7. Quality Assurance. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved.

2.1.8. Contracting Officer’s Representative (COR). Authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.9. Quality Control. Those actions taken by a contractor to control the production of outputs to ensure that they conform to the contract requirements.

2.1.10. Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance. The document contains specific methods on how to perform surveillance of the Contractor.

2.1.11. Unacceptable Condition(s). A condition that does not conform to quality standards but may be re-performed to conform to quality standards.

2.2. TECHNICAL DEFINITIONS.

2.2.1. Daily. Refers to each and every scheduled service date.

2.2.2. Damp Mopping. Cleaning floor surfaces after sweeping or dust mopping to pick up any remaining dust or dirt utilizing clean water and a detergent solution (and disinfectant where required by the Schedule of Custodial work) with a dry-wrung mop.

2.2.3. Debris. Any articles, or parts thereof, which have been discarded as trash or which obviously constitute waste, such as paper, gum, paper clips, candy, lint, litter, strings, cigarette butts, leaves, sand spurs, excrement, etc.

2.2.4. Deep Dirt Extraction. A restorative technique using the hot water or steam extraction method of deep cleaning carpet fibers to extract dirt, dust, debris, soil, stains, and odor in the carpet. Method utilizes a steam cleaning machine which forces carpet cleaning solution into the carpet, vacuums solution from the carpet, forces clean water into the carpet fibers to rinse out all solution, and then vacuums all remaining moisture from the carpet.

2.2.5. Dirt. Particles of sand, soil, grit, or pebbles, mud, dust, fuzz, tar, liquid stains, vomit, ashes, etc.

2.2.6. Disinfect. To completely flood the fixture, floor, etc., with a germicidal disinfectant, allow soaking and rinsing clean as directed by the manufacturer’s instructions.

2.2.7. Dry Buffing. A process used to eliminate heel marks and scuffs and restore the floor to a uniform appearance using a soft buffing pad and floor machine. Dust mopping and damp mopping should occur before this procedure.

2.2.8. Dust Mopping. Removing dirt and debris from floor surfaces by use of a dust mop.

2.2.9. Easily Movable Items. Any furniture, waste receptacles, chairs, etc., that weigh 50 pounds or less or can be moved by one person.

2.2.10. Glass. All remaining exposed glass surfaces that are not considered windows. All Lucite, plastic, or any transparent materials, including mirrors, shall be considered glass.

2.2.11. Shower Mats. Mats located in any facility shower/locker room.

2.2.12. High Cleaning. Walls or partitions with a lower edge that is at least seven (7) feet above the floor surface and ceiling surfaces.

2.2.13. Inspection Unit. A building or portion of a building, which requires cleaning and is assigned a single building/Building Manager.

2.2.14. Customer Complaint. Any means, written or verbal, communicating an unacceptable situation.

2.2.15. Maintain Floors. The tasks of sweeping, dust mopping, damp mopping, wet mopping, scrubbing, stripping, sealing, waxing, dry buffing or spray buffing, to maintain floors in an existing state.

2.2.16. Neat/Clean. Orderly, tidy, free from dirt and debris as stated in the narrative of the Schedule of Custodial work.

2.2.17. Periodic Cleaning. Project tasks that are performed on a required basis.

2.2.18. Professional. Conforming to the technical or ethical standards of a profession. Displaying the conduct, appearance, and qualities that characterize or mark a profession. Possessing skill, experience and competence in a profession.

2.2.19. Scrubbing (floor). Cleaning floor surfaces after sweeping or dust mopping by agitation of detergent solution applied to the floor by a floor scrubbing machine or wet mop saturated with detergent solution followed by a clean water rinse and damp mop or vacuum pickup.

2.2.20. Sealing. After stripping, thoroughly rinsing and neutralizing, a thin coat of sealant is applied to protect and seal the floor surface.

2.2.21. Spray Buffing. A process used to clean, eliminate heel marks, scuffs, and small amounts of dirt using a buffing pad, floor machine, and spray bottle mixture of diluted floor finish and detergent, leaving a uniform, thin coat of non-skid wax. Dust mopping and damp mopping should occur before this procedure.

2.2.22. Stairways/Stairwell/Staircase. One or more flights of stairs, including the steps, risers and landings to pass from one level to another. A flight of stairs with the supporting framework, casings, and handrails. The vertical shaft in which stairs are located. For the purposes of this contract, all floor areas will receive floor maintenance.

2.2.23. Stripping. Using a stripping pad, floor machine, and alkaline solution that breaks up and emulsifies finish on the floor, strip away old wax, rinse two or more times with clean water or with a neutralizing agent, leaving the floor clean of any residue.

2.2.24. Sweeping. Removing dirt and debris from floor surfaces by use of a broom.

2.2.25. Walk-Off Mats. Mats made of various materials that are located inside buildings. They may be located throughout the building as well.

2.2.26. Waxing. Applying manufacturer recommended thin coats of non-skid floor wax solution that protects the floor surface and leaves a glossy, uniform appearance.

2.2.27. Wet Mopping. Thoroughly cleaning floor surfaces after sweeping or dust mopping utilizing clean water and a detergent solution (and disinfectant where required by the Schedule of Custodial work) with a saturated mop, then damp mop or vacuum to pick up excess liquid.

2.2.28. Windows. The glass surfaces, which are an integral part of the outer wall of a building including the interior and exterior surface.

COMMISSARY-FURNISHED PROPERTY AND SERVICES

3. GENERAL INFORMATION. The Commissary shall provide facilities and services listed below:

3.1. GOVERNMENT-FURNISHED FACILITES.

3.1.1. Commissary Furnished Facilities. Commissary facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which a work-around has been established. Should a hazard be subsequently identified, the Commissary corrects OSHA hazards according to base-wide Commissary developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the Contractor. Compliance with the OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Commissary will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. These facilities shall only be used in performance of this contract.

3.1.2. Storage Closets. The Contractor is permitted the use of the janitor closets in each facility for the storage of cleaning supplies and equipment. The janitor closets are not for the sole use of the Contractor and shall not be locked, nor shall the contractor store excessive quantities of materials, equipment, or supplies in these areas.

3.2. COMMISSARY-FURNISHED SERVICES.

3.2.1. Commissary-Furnished Utilities. The Commissary will furnish existing utility services, for Contractor personnel use, in Commissary-furnished office space and in those areas receiving custodial services including water, sewer, and electric services. However, if Contractor personnel require utility services that do not exist within the facility, or area of the facility, it shall be the Contractor’s responsibility to provide such utility service. This shall be accomplished by a portable or temporary means. The installation and removal of temporary or portable units shall be coordinated with the COR.

3.2.2. Refuse Collection. The Commissary will provide refuse collection services from bulk containers located at or near each facility on Osan Air Base, Korea. The Contractor may dispose of refuse collected in Commissary facilities in any appropriate bulk container. Contractor-generated refuse shall be disposed of safely and properly.

3.2.3. Insect and Rodent Control. The Commissary will provide insect and rodent control for all Commissary-furnished facilities. The Contractor shall notify the COR when an insect or rodent problem is detected.

3.2.4. Security Police and Fire Protection. The Commissary will provide security police and fire protection to the extent necessary to ensure a secure and safe environment. In return for these services the Contractor shall adhere to the security and fire directives, instructions and policies of DeCA and Osan Air Base, Korea (the instructions can be obtained from the Fire Department (Bldg. 892) and Security Forces (Bldg. 1425).

3.2.5. Emergency Medical Services. Ambulance and emergency medical services will be provided by the Installation on a cost reimbursable basis.

CONTRACTOR-FURNISHED ITEMS AND SERVICES

4.1. GENERAL INFORMATION. Except for those items or services specifically stated to be Commissary-furnished in Section C-3, the Contractor shall furnish everything required to perform this contract.

4.1.1. Contractor-Furnished Communications. The Contractor shall be responsible to provide an office phone number and cell (hand) phone number to the COR for the entire contract period.

4.2. QUALITY STANDARDS -- VEHICLES, EQUIPMENT/TOOLS, AND MATERIALS/SUPPLIES.

4.2.1. Contractor-Furnished Vehicles. The Contractor shall provide and maintain Contractor-owned or leased vehicles to provide transportation to meet the requirements of this contract. Any Contractor vehicles used in the performance of this contract shall have the company name prominently displayed on both sides of the vehicle and be maintained clean to present a neat, professional appearance.

4.2.1.1. All vehicles are required to meet in USFK Regulations and Air Force Instructions and local safety requirements. Vehicles found to be unsafe and unable to function as designed shall be removed from the installation and replaced at contractor expense. Vehicular repairs shall not be done on base. The COR may inspect the Contractor’s vehicles at any time and direct the removal of any unsafe or objectionable vehicle from the installation.

4.2.1.2. All vehicles shall be registered, licensed, insured, and operated in accordance with base traffic regulations by a licensed driver.

4.2.2. Contractor-Furnished Equipment and Tools. The Contractor’s equipment shall be of commercial quality, size, and type suitable for accomplishing the various phases of work specified and operated from existing sources of Commissary-furnished electrical power. All electrical equipment used by the Contractor shall meet all safety requirements of this contract and shall be Underwriters Laboratories (UL) approved. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits. All equipment shall have bumpers and guards to prevent marking and scratching of fixtures, furnishings, or building surfaces. The Contractor’s equipment shall be in good repair and able to operate efficiently and safely. Equipment shall be maintained clean to present a neat, professional appearance. The contracting monitor may inspect the Contractor’s equipment and/or tools at any time and direct the removal of any improper or unsafe equipment/tools. These items shall be removed from the job by the Contractor and replaced with satisfactory equipment. All equipment shall be conspicuously labeled as Contractor’s property.

4.2.2.1. Contractor-Furnished Equipment. The Contractor shall have the appropriate number of equipment/tools readily accessible for each employee to perform the services under this contract. The Contractor is responsible for all equipment, supplies and materials necessary to perform the contract and the items listed below may not be all inclusive. The Contractor shall provide a complete listing of the tools that he or she proposes to use in the performance of the contract. The Contractor shall submit a list of equipment/tools as an attachment to the proposal package.

4.2.2.2. Contractor provide Equipment: Vacuum cleaner, scrubbing machine, Ladder platform, Truck, etc.

4.2.3. Materials and Supplies. The following are representative of the materials and supplies the Contractor shall have readily accessible for each employee:

4.2.3.1. Contractor-Furnished Restroom Supplies. The following list of restroom supplies, which commercially sold, is an example of items the Contractor shall provide for this Contract and may not be all-inclusive. Prior to using any materials or supplies, the Contractor shall submit physical samples of each item for approval. The Contractor shall not use any items not approved by the COR in performance of custodial services.

4.2.3.1.1. Liquid Soap

4.2.3.1.2. Powder Soap.

4.2.3.1.3. Hand Soap (Bar), Ivory, 130 gram per bar, or equal.

4.2.3.1.4. Encased Deodorant Blocks (Plastic encasement).

4.2.3.1.5. Toilet Paper, (Poppy, Yu Han Kimberly Co. or equal) 70 meter per roll. Toilet Seat Cover.

4.2.3.1.6. Paper Hand Towels. Roll Type Hand Paper, 130M (white)

4.2.3.1.7. Restroom Deodorants.

4.2.3.1.8. Gum Remover and Stain Remover, Floor Wax, Wax Remover.

4.2.3.2. Plastic Trash Can/Sanitary Napkin Receptacle Liners. The Contractor shall furnish and install plastic trash liners for each trash can. This includes all rest rooms, desk side, common areas, halls, coffee rooms and other areas in buildings where trash cans are located. These liners shall be appropriate for the trashcan it is used in and shall be changed as required.

4.3. Contractor Field Office. CM can meet with KO/CS/COR within two (2) hours as necessary to the requirements of this contract. A person that speaks English shall be on location in the office to communicate with the COR during contract period. A roster of contractor’s employees shall be posted in the field office.

4.4. Manpower: The Contractor shall provide organization chart including the number of people that he or she proposes to have on staff to perform this contract. The Contractor shall submit an organization chart, and resumes for CM and ACM as part of the technical proposal.

SPECIFIC TASKS

5.1. GENERAL INFORMATION. The Contractor shall provide and maintain a satisfactory facility condition and present a clean, neat and professional appearance. This shall include all specific tasks addressed in this section and listed in the performance requirements summary (Technical Exhibit 1) as well as the general cleaning tasks of spot cleaning smudges, smears, grease marks, etc., from walls, doors (including handles, push bars and kick plates) and light switch and electrical outlet cover plates.

All cleaning tasks shall be accomplished to meet the requirements of this Schedule of Custodial work and Technical Exhibit 1, Performance Requirements Summary. There are frequencies that each area will require cleaning in Schedule of Custodial work in Technical Exhibit 2; however, the contractor shall maintain each facility to the standards established in this contract, which may require contractor services at more frequent intervals. For example, the contractor shall maintain floors whenever necessary to ensure all floors have a uniform, glossy appearance, and be free of scuff marks, heel marks, and other stains and discoloration. The Commissary will perform random inspection of all facilities included in this performance work statement. If at time of inspecting the work after it is performed not prior to or during performance, the facility does not meet the standards specified herein, that service shall be considered a defect.

5.2. SUPERVISION BY CONTRACTOR. The Contractor shall at all times provide adequate supervision of his employees to ensure complete and satisfactory performance of all work in accordance with the terms of the contract. The contract manager, or alternate representative, will be on the base and available at all times during the performance of this contract to receive feedback from the COR or ACOR. The Contractor shall provide a telephone number and a cell (hand) phone number for immediate contact during working hours.

5.3. BASIC CLEANING SERVICES.

5.3.1. Maintain Floors. All floors accessible to floor machines, unless otherwise shown on the drawings in Technical Exhibit 3 as having carpet shall receive floor maintenance. After receiving floor maintenance, the entire floor shall have a uniform coating of nonskid floor finish, have a uniform, glossy appearance, and be free of scuff marks, heel marks, and other stains and discoloration. Floor maintenance includes the techniques of sweeping, dust mopping, damp mopping, wet mopping, dry buffing, and spray buffing as required to achieve the above stated results. The Contractor needs to apply these techniques only to the portion of the floor needing work to bring the entire floor up to the standard unless it is necessary to apply these techniques to the entire floor to bring it up to the standard. Wax is only to be applied to floor surfaces that have been stripped and cleaned.

5.3.1.1. Sweep/Dust Mop Floors. All accessible floor areas shall be swept or dust mopped. After the floor has been swept or dust mopped, the entire floor surface, including corners and abutments will be free of litter, dust and debris.

5.3.1.2. Mop Floors. All accessible floor areas shall be damp and/or wet mopped. After being mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film debris or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. Do not mop wood or carpeted floors.

5.3.2. Remove Trash. All trash containers shall be emptied and containers returned to their initial location. Boxes, cans, papers placed near (within one [1] meter radius) a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. Trash shall be disposed of in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such collection trash. The trash shall be deposited in the nearest outside trash collection point. Unless otherwise indicated, trash shall be picked up from all office wastebaskets once a day. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag must be removed. Dirty trash receptacles shall be washed inside and out and shall be odor free.

5.3.3. Empty and Clean Public Ash Trays and Urns (Butt cans). The Contractor shall empty all public ash trays urns in approved smoking areas and wipe with a cloth at the same time as removing trash. Prior to emptying, the contractor shall ensure no materials are burning, and is safe to deposit in refuse collection bins.

5.3.4. Clean Interior Glass/Mirrors. Includes all glass partitions, walls, doors, mirrors and adjacent trim. After glass cleaning, there shall be no traces of film, dirt, smudges, water or other foreign matter. (NOTE: Both sides of glass partition, walls and doors are to be cleaned by every two weeks.)

5.3.5. Clean Other Interior Glass. Clean trophy/picture cases, directory boards and other interior glass. After glass cleaning there shall be no traces of film, dirt, smudges, water or other foreign matter.

5.3.6. Clean Drinking Fountains. Disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil

5.3.7. Clean Stairways. All floor surfaces shall be maintained and all lint, dust, dirt and debris removed. Grease and grime shall be removed from metal or rubber stair guards, handrails and baseboards. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

5.3.8. Vacuum/Clean Walk-Off Mats. The Contractor shall vacuum/clean interior and exterior walk-off mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter and soil. Carpet style mats entrance mats shall be vacuumed to remove soil and dirt and to restore resiliency of the carpet pile. Rubber or polyester entrance mats shall be swept, vacuumed, or hosed-down and then dried to remove soil and grit. Soil and moisture underneath entrance mats shall be removed and mats returned to their normal location.

5.3.9. General Spot Cleaning. Contractor personnel shall perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to the removing of, or cleaning of smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, and fixtures. Germicidal detergent shall be used in restrooms, locker rooms, break areas, and drinking fountains. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots and other evidence of removed soil.

5.3.10. Clean Laundry Room Appliances. The Contractor shall clean exterior and interior surfaces of washers, dryers, and utility sinks. After cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots and other evidence of removed soil.

5.3.11. Perform Low Dusting: The Contractor shall be responsible to perform low dusting to remove all dust, lint, litter, dry soil, etc.