A21_W91QVN-17-R-0045,_Disease_Manager_(PD2).pdf

SEE ADDENDUM

(No Collect Calls)

W91QVN-17-R-0045 22-Feb-2017

b. TELEPHONE NUMBER

02-7914-8650

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 22 Mar 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

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Prescribed by GSA – FAR (48 CFR) 53.212

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(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W91QVN9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MS. HONG, MYONG-HUI

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

F2L4MG6265A001

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28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

411TH CONTRACTING SUPPORT BRIGADE, KOREA

RCC YONGSAN, UNIT #15289

APO AP 96205-5289

UNITED STATES OF AMERICA (THE)

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

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14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$7,500,000

NAICS:

621399

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

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REPRESENTATIVE

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REPRESENTATIVE

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37. CHECK NUMBER

FINALPARTIALCOMPLETE

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CORRECT FOR

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FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

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STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA FAR (48 CFR) 53 212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W91QVN-17-R-0045

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Disease Manager

FFP

(Firm Fixed Price) The contractor shall provide Disease Manager for 8th Medical on Kunsan Air Base to utilize major components of population health and health care integration, ensures health care interventions for at-risk individuals and patient care populations to promote optimum health and disease prevention, reducing healthcare costs, and improving quality of life. Also assists primary care teams and performs clinical nursing care in the execution of care coordination and disease prevention services.

The Contractor shall provide all personnel, labor, tools, equipment, materials, supervision, transportation, and necessary facilities for this scope of work.

Note: (1) The Contractor shall provide labor cost breakdown spreadsheet as part of proposal. (2) The Contractor shall propose a fully loaded labor rates.

FOB: Destination

MILSTRIP: F2L4MG6265A001

PURCHASE REQUEST NUMBER: F2L4MG6265A001

NET AMT

0002 1 Job Contract Data Requirement List (CDRL)

FFP

FOB: Destination

0003 1 Job Contractor Management Report (CMR)

FFP

CMR must be reported by 31 October of each calendar year during the life of the contract as specified in the PWS, paragraph 8.

NOTE: Not to exceed 20 man hours for data collection and report.

UIC: KU0RSF Organization: 8 MDOS

Estimated Costs for War Hazard Losses is

FFP

Zero (0).

1001 12 Months OPTION Disease Manager

FFP

(Firm Fixed Price) The contractor shall provide Disease Manager for 8th Medical on Kunsan Air Base to utilize major components of population health and health care integration, ensures health care interventions for at-risk individuals and patient care populations to promote optimum health and disease prevention, reducing healthcare costs, and improving quality of life. Also assists primary care teams and performs clinical nursing care in the execution of care coordination and disease prevention services.

The Contractor shall provide all personnel, labor, tools, equipment, materials, supervision, transportation, and necessary facilities for this scope of work.

Note: (1) The Contractor shall provide labor cost breakdown spreadsheet as part of proposal. (2) The Contractor shall propose a fully loaded labor rates.

1002 1 Job OPTION Contract Data Requirement List (CDRL)

1003 1 Job OPTION Contractor Management Report (CMR)

FFP

CMR must be reported by 31 October of each calendar year during the life of the contract as specified in the PWS, paragraph 8.

NOTE: Not to exceed 20 man hours for data collection and report.

OPTION Estimated Costs for War Hazard Losses is

FFP

2001 12 Months OPTION Disease Manager

FFP

(Firm Fixed Price) The contractor shall provide Disease Manager for 8th Medical on Kunsan Air Base to utilize major components of population health and health care integration, ensures health care interventions for at-risk individuals and patient care populations to promote optimum health and disease prevention, reducing healthcare costs, and improving quality of life. Also assists primary care teams and performs clinical nursing care in the execution of care coordination and disease prevention services.

The Contractor shall provide all personnel, labor, tools, equipment, materials, supervision, transportation, and necessary facilities for this scope of work.

Note: (1) The Contractor shall provide labor cost breakdown spreadsheet as part of proposal. (2) The Contractor shall propose a fully loaded labor rates.

2002 1 Job OPTION Contract Data Requirement List (CDRL)

2003 1 Job OPTION Contractor Management Report (CMR)

FFP

CMR must be reported by 31 October of each calendar year during the life of the contract as specified in the PWS, paragraph 8.

NOTE: Not to exceed 20 man hours for data collection and report.

OPTION Estimated Costs for War Hazard Losses is

FFP

3001 12 Months OPTION Disease Manager

FFP

(Firm Fixed Price) The contractor shall provide Disease Manager for 8th Medical on Kunsan Air Base to utilize major components of population health and health care integration, ensures health care interventions for at-risk individuals and patient care populations to promote optimum health and disease prevention, reducing healthcare costs, and improving quality of life. Also assists primary care teams and performs clinical nursing care in the execution of care coordination and disease prevention services.

The Contractor shall provide all personnel, labor, tools, equipment, materials, supervision, transportation, and necessary facilities for this scope of work.

Note: (1) The Contractor shall provide labor cost breakdown spreadsheet as part of proposal. (2) The Contractor shall propose a fully loaded labor rates.

3002 1 Job OPTION Contract Data Requirement List (CDRL)

3003 1 Job OPTION Contractor Management Report (CMR)

FFP

CMR must be reported by 31 October of each calendar year during the life of the contract as specified in the PWS, paragraph 8.

NOTE: Not to exceed 20 man hours for data collection and report.

OPTION Estimated Costs for War Hazard Losses is

FFP

4001 12 Months OPTION Disease Manager

FFP

(Firm Fixed Price) The contractor shall provide Disease Manager for 8th Medical on Kunsan Air Base to utilize major components of population health and health care integration, ensures health care interventions for at-risk individuals and patient care populations to promote optimum health and disease prevention, reducing healthcare costs, and improving quality of life. Also assists primary care teams and performs clinical nursing care in the execution of care coordination and disease prevention services.

The Contractor shall provide all personnel, labor, tools, equipment, materials, supervision, transportation, and necessary facilities for this scope of work.

Note: (1) The Contractor shall provide labor cost breakdown spreadsheet as part of proposal. (2) The Contractor shall propose a fully loaded labor rates.

4002 1 Job OPTION Contract Data Requirement List (CDRL)

4003 1 Job OPTION Contractor Management Report (CMR)

FFP

CMR must be reported by 31 October of each calendar year during the life of the contract as specified in the PWS, paragraph 8.

NOTE: Not to exceed 20 man hours for data collection and report.

OPTION Estimated Costs for War Hazard Losses is

FFP

NOTE

NOTE:

1. Period of Performance.

Base Year

1 Jun 2017 - 31 May 2018 or date of award

CLINs 0001 - 0004

1st Option Year 1 Jun 2018 - 31 May 2019 CLINs 1001 - 1004

2nd Option Year 1 Jun 2019 - 31 May 2020 CLINs 2001 - 2004

3rd Option Year 1 Jun 2020 - 31 May 2021 CLINs 3001 - 3004

4th Option Year 1 Jun 2021 - 31 May 2022 CLINs 4001 -4004

2. “Funds are not presently available for this acquisition. No contract award will be made until appropriated funds are made available"

INSPECTION AND ACCEPTANCE

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A N/A N/A Government

PWS

PERFORMANCE WORK STATEMENT

FOR

DISEASE MANAGER

8TH MEDICAL GROUP KUNSAN AB, REPUBLIC OF KOREA

1. GENERAL: This is a non-personnel services contract to provide Disease Manager for 8th Medical, Kunsan Air Base. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. SCOPE: Utilizing major components of population health and health care integration, ensures health care interventions for at-risk individuals and patient care populations to promote optimum health and disease prevention, reducing healthcare costs, and improving quality of life.

Also assists primary care teams and performs clinical nursing care in the execution of care coordination and disease prevention services.

1.1.1. Serves as a medical liaison/care coordinator within the military treatment facility (MTF) between specialty care (e.g., physical therapy, mental health) and primary care providers. Also serves as a medical liaison with network providers, TRICARE Operations and Patient Administration (TOPA), and the Managed Care Support Contractor to ensure appropriate follow-up care to include durable medical equipment (DME) issue.

1.2. PERIOD OF PERFORMANCE:

Period Performance Period Base Year 1 Jun 2017 – 31 May 2018 or date of award 1st Option year 1 Jun 2018 – 31 May 2019 2nd Option year 1 Jun 2019 – 31 May 2020 3rd Option year 1 Jun 2020 – 31 May 2021 4th Option year 1 Jun 2021 – 31 May 2022

1.3. GENERAL INFORMATION:

1.3.1. Quality Control Plan:

The contractor shall be responsible for quality control of its performance under this contract.

The contractor shall establish a complete Quality Control Plan (QCP) that identifies potential and actual problem areas in providing requirements of the contract as specified and describes corrective action that will be taken throughout the life of the contract. The initial QCP Contractor Data Requirements List A001 (CDRL) shall be provided to the KO with contractor's proposal and shall be updated thereafter to maintain an effective and efficient quality control program. The QCP may be utilized for proposal evaluation purposes. The Government (the contracting officer and the COR) will make final review and acceptance of the QCP (after negotiating any needed changes) within 30 days after the contract is awarded. The basic tenet of the plan is that the contractor is responsible for quality control. All methods, procedures, metrics, and forms shall support this concept. The Government reserves the right to witness, participate in, or perform any activities associated with conformance to performance requirements. The quality control plan shall provide an overview of the contractor’s quality program, provide a work structure breakdown chart, and demonstrate direct accountability to the company’s senior management. The QCP shall cover all requirements detailed in this contract but should pay particular attention to the requirements identified in the performance requirements summary. The quality control plan shall include at a minimum:

a. A training program overview that identifies how the contractor will prepare their workforce for performance of services required by the contract and how they address the training needs as a result of any employee turnover.

b. Identify a method acceptable to the government of measuring customer satisfaction and provide a detailed process for customer complaint management. The customer complaint program shall involve the contracting officer representative (COR) in the validation and follow up portions of the process.

c. Identify a method acceptable to the government of ensuring accuracy and timeliness of any financial submissions (to include invoices) that would minimize rejections of these documents for inaccuracy, incompleteness, or time constraints.

d. Identify a process that utilizes early \ proactive problem detection and intervention to preclude impact to performance of the requirements of this contract.

e. Response process for root cause analysis and corrective action requests from the government.

f. A Contractor Data Requirements List (CDRL) schedule that clearly identifies when a data deliverable is due and charts compliance to that schedule. This schedule shall be provided monthly to the COR and can be included within the performance reporting metrics.

The quality performance metrics provided to the COR, after validation, will be utilized in conjunction with the Quality Assurance Surveillance Plan (QASP) to determine performance oversight measurement and will have direct impact on performance reporting provided to the contracting officer.

1.4. Quality Assurance:

1.4.1. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5 Hours of Operation. The following is a detailed description of the duty hours, leave policy, facility closure policy, and holiday policy.

1.5.1. The contractor shall not exceed 80 hours in a two-week work period. The contractor will only be paid for actual hours worked. The medical facility is open from 0800 to 1700 hours, Monday through Friday.

1.5.2. Recognized Holidays: The Contractor shall not be required to perform normal services on U.S. holidays Contract personnel may be required to work on U.S. holidays as determined by the

COR:

U.S. Government legal holidays:

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

ROK legal holidays

1 and 2 January (New Year) Lunar New Year (31 December, 1 and 2 January on the Lunar Calendar) 1 March (Independence Movement Day) 1 May (Labor Day) 5 May (Children's Day) Buddha's Birthday (8 April on the lunar calendar) 6 June (Memorial Day) 17 July (Constitution Day) 15 August (Liberation Day)

Chu-Suk (14, 15, and 16 August on the Lunar Calendar) 3 October (National Foundation Day) 25 December (Christmas Day)

1.5.3. Contract person shall report to medical facility as scheduled during base exercises.

Contract person shall also report to work during emergencies that a disease manager services is needed such as disease outbreak, disasters, or during adverse weather conditions. Contract services are still required during these situations. However, if transit to work is not possible, personnel are to notify COR and/or immediate supervisor.

1.5.4. During anticipated closure of the facility due to severe weather, scheduled “down-days,” or other occasions, the contractor shall not invoice the government for services not performed and the Government will not be liable for any such closures.

1.5.5. The contractor shall not provide on-call/after-hours or overtime duties.

1.5.6. Unscheduled absences due to illness or emergency must be coordinated with the COR and/or immediate supervisor as early as possible.

1.5.7. Scheduled absences shall be coordinated with both the COR and/or immediate supervisor no less than 30 days prior to anticipated leave.

1.5.8. The contractor is responsible for submitting an accurate invoice.

1.6. Management Plan: The contractor shall be responsible for recruiting, retaining and if required, the replacing qualified personnel to perform the tasks identified in this PWS. The contractor shall provide skilled and experienced person to satisfy all tasks of the requirement.

The offeror shall demonstrate how the offeror shall provide a replacement and back-up support when the contractor's person is on leave more than 10 working days.

1.7. QUALIFICATIONS.

1.7. Key Person: Disease Manager

1.7.1. Before removing, replacing, or diverting any of the listed or specified key person, the Contractor shall:

(1) Notify the Contracting Officer reasonably in advance (at minimum14 calendar days is considered reasonable);

(2) Submit justification (including proposed substitutions with resumes of equal qualifications stated in this section 1.8.3. in sufficient detail to permit evaluation of the impact on this contract; and

(3) Obtain the Contracting Officer's written approval. Notwithstanding the foregoing, if the Contractor deems immediate removal or suspension of any member of its management team is necessary to fulfill its obligation to maintain satisfactory standards of employee competency, conduct, and integrity under the clause at 48 CFR 970.5203–3, Contractor's Organization, the Contractor may remove or suspend such person at once, although the Contractor shall notify the Contracting Officer prior to or concurrently with such action.

1.7.2. The list of key person may, with the consent of the contracting parties, be amended from time to time during the course of the contract to add or delete personnel so long as the aforementioned items are addressed.

1.7.3: Qualification of Disease Manager:

1.7.3.1. Experience. The disease manager shall have a minimum of three (3) years nursing experience as a Registered Nurse (RN) within the last seven (7) years, with experience in utilization management, disease management, or case management of adult patient populations or previous experience as a health care integrator. The disease manager should have knowledge of clinical application of principles and practices related to the nursing process or healthcare management. Requires prior experience in case management, discharge planning, utilization management, process improvement, and personnel management. Must be able to review a wide range of medical disorders, conditions, and disease processes for the adult patient, to include in-person and via-telephone assessments, evaluations, and diagnoses. In addition, must be able to educate and apply preventive health and disease management principles with a primary focus on treatment and prevention protocols. The contractor shall have a working knowledge of commonly used pharmacological agents used in the adult population. Knowledge of computer applications and software to include Microsoft Office programs, MS Outlook (e-mail), internet, Excel, and PowerPoint. Knowledge of electronic healthcare record documentation in Composite Health Care Systems (CHCS) and Armed Forces Health Longitudinal Technology Application (AHLTA) is required. The contractor shall successfully complete all facility orientation requirements as a clinical nurse. The contractor shall be skilled in analyzing and defining healthcare needs of a defined population using standardized assessment tools. Able to meet administrative requirements for proper documentation of patient’s condition including disease progress, education, and follow-up care. The contractor shall be able to use problem-solving techniques to articulate medical requirements to patients, family members, care givers and medical as well as non-medical staff in a professional and courteous way.

1,7.3.2. Education: The disease manager shall have a minimum of associate’s degree in nursing, obtained from an agency accredited by the US Department of Education. The disease manager should have a working knowledge of performance standards and successful completion of associated healthcare coursework (i.e., experience in care coordination, health care integration, case management).

1.7.3.3. License: The disease manager shall have Licensed Registered Nurse (RN) and shall maintain an active, valid, current, and unrestricted license (with no limitations, stipulations or pending adverse actions) to practice in any US state or jurisdiction.

1.7.3.4. Certification. The contractor shall have certification or meet certification eligibility requirements in medical management related areas of expertise, to include but not limited to:

Chronic Care Professional (CCP) by Health Sciences Institute, Certified Health Coach (CHC) by National Society of Health Coaches, patient education body such as Certified Diabetes Educator (CDE) by National Certification Board for Diabetes Educators, and Certified Asthma Educator (AE-C) by National Asthma Educator Certification Board.

1.8. Status of Forces Agreement. The contractor shall comply with requirements generated by the Status of Forces Agreements (SOFA) with Korea and applicable countries. Contractor personnel who obtain SOFA status are eligible for logistics support as described in USFK Regulation 700-19. This support is based on availability of services and SOFA accreditation status. The contractor is responsible for and shall meet Korea and applicable countries government requirements for contractors working these respective countries to include accreditation compliance. SOFA status submissions, for both the contract and for the contractor employees, require additional planning time for processing the status requests. The contractor shall execute SOFA submission requirements in such a manner as to ensure there are no mission failures due to lack of adequate personnel with the proper skills and experience.

More information concerning SOFA requirements and submission procedures for Korea and applicable countries can be found at http://www.usfk.mil/usfk. Personnel designated as other than US Ordinarily Resident (OR) are not authorized logistical support. The government has no objections to the contractor hiring Ordinarily Resident contractor personnel who have the necessary prerequisites to perform work under this contract.

2. DEFFINITIONS:

MTF: military Treatment Facility TOPA: TRICARE(health care program of the United States Department of Defense Military Health System) Operations and Patient Administration MDE: Durable Medical Equipment QCP: Quality Control Program CHCS: Composite Health Care Systems AHLTA: Armed Forces Health Longitudinal Technology Application RN: Registered Nurse CHC: Certified Health Coach CDE: Certified Diabetes Educator AE-C: Certified Asthma Educator HEDIS: Healthcare Effectiveness Data and Information Set SGH: Chief of Medical Staff(IAW AFI 44-102 para 1.3.2.)

GPM: Group Practice Manager EKG: Electrocardiogram UEI: Unit Effectiveness Inspection EEO: Equal Employment Opportunity COR: Contracting Officer Representative

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

http://www.usfk.mil/usfk

3.1. The Government will provide the following resources for utilization in the performance of services covered under this contract. No other use is authorized or permitted.

a. Office Space.

b. Desks/chairs.

c. Local telephone services and telephone sets (charges generated by use will be monitored closely by the COR ).

d. Office supplies.

f. Network/ LAN access.

g. Document reproduction support.

4. CONTRACTOR FURNISHED MATERIAL: N/A.

5. SPECIFIC TASKS:

5.1. General:

5.1.1. The contractor shall collaborate with the Chief of Medical Staff (SGH) to coordinate adult patient care through a continuum of prevention, identification, treatment, and promotion of optimal outcomes in relation to clinical care, quality and cost effectiveness.

5.1.2. The contractor shall identify and stratify individual patients and populations of patients at risk for chronic diseases, but with primary focus on treatment and prevention. Must work with referral management and TOPA to coordinate inter-facility referrals and patient care team management. Must maintain an accurate knowledge of TRICARE benefits and capabilities in local area network. Must plan using Air Force Medical Service (AFMS) policies, accreditation requirements, performance improvement, local and state laws, legal and other regulatory requirements.

5.1.3. The contractor shall facilitate identification, adoption, implementation and utilization of standardized clinical practice guidelines and protocols for management of specific diseases/conditions.

5.1.4. The contractor shall identify, develop, and execute appropriate prevention and treatment interventions such as, but not limited to, individual and/or group training classes. Facilitates education, resources, access to services, and self-care programs for at-risk adult patients.

5.1.5. The contractor shall conduct a thorough evaluation of the patient’s current physical, psychosocial, and health status. Documents treatment plans that match level of patient’s care to clinical risk assessments, readiness to change, and health literacy. Reports healthcare initiatives through trending of results at the MTF level, such as clinical Healthcare Effectiveness Data and Information Set measures.

5.1.6. The contractor shall identify, collect, interpret and evaluate measureable outcomes of care within established timeframes (i.e., quality of services, cost and cost savings, disease prevention, management and improvement). Conducts studies as required based upon at-risk populations, involving population health programs and other military related indicators.

5.1.7. The contractor shall report data as required to the patient care team and Chief of Medical Staff. The contractor shall reports at-risk population management efforts to MTF leadership through committees such as Population Health Working Group. The contractor shall use chain of command to focus attention on innovative ideas, best practices, identified challenges, and MTF-specific opportunities for improvement.

5.1.8. The contractor shall assist in development of facility’s Medical Management and at-risk population in support of the annual strategic plan, ensuring a process for collecting and collaborating data with group practice manager (GPM) to facilitate performance monitoring, process improvements, and prevention interventions.

5.1.9. The contractor shall work with providers to coordinate required education for patients on specialized medical equipment such as cardiac monitoring devices, Electrocardiogram , oxygen analyzers, nebulizers, and other clinic-specific equipment to include Durable Medical Equipment (DME) .

5.1.10. The contractor shall set priorities for the identified populations at-risk. The contractor shall share knowledge, coordinates and participates in interdisciplinary team meetings to include medical care coordination meetings. The contractor shall attend meetings as required by Chief of Medical Staff (e.g., Executive Committee of the Medical Staff, Prostaff) to report compiled data.

5.1.11. The contractor shall maintain a level of productivity and quality consistent with the complexity of the assignment; facility policies and guidelines; established principles, ethics and standards of practice of professional nursing or healthcare administration; The Joint Commission (TJC); Unit Effectiveness Inspection (UEI); and other applicable DoD and Service specific guidance and policies. Must also comply with the Equal Employment Opportunity (EEO) Program, infection control, as well as safety policies and procedures.

5.1.12. The contractor shall complete medical record documentation and designated tracking logs and data reports as required by local MTF, Air Force (AF), and DoD instructions, policies and guidance.

5.1.13. The contractor shall complete all required electronic medical record training, MTF-specific orientation and training programs, and AF/DoD-mandated training to include Health Care Integrator and/or Disease Manager Course.

5.2. Orientation and Training:

5.2.1. When commencing work under this contract, the contract personnel shall obtain in-processing checklist from the COR or designated office. All contract personnel are required to complete the applicable items on the checklist and turn it in to the designated office. Upon completion of the duty assignment, the contract personnel need to complete an out-processing checklist and return it to the designated office.

5.2.2. The contract personnel shall be provided with a government paid orientation to familiarize the contract personnel with the policies and procedures of the medical facility, assigned department, and specific unit. This shall be completed within 30 days of starting the contract performance.

5.2.3. The contractor shall ensure the contract personnel complete any mandatory training requirements in accordance with medical facility procedures.

5.2.4. The contractor who have any interaction with the Military Treatment Facility (MTF) computer systems must receive training for the applicable systems. The COR will coordinate the necessary computer training and it will take place on-site and during normal duty hours.

The training will be at no cost to the contractor. This includes but is not limited to Composite Health Care Systems (CHCS) and Armed Forces Health Longitudinal Technology Application

(AHLTA).

5.3. Conduct: The contractor shall comply with facility policies regarding dress, appearance, good order, and discipline. The contractor shall abide by all regulations regarding the nature of limited privileged communication between patients and the contract personnel, who may be necessary for security and personal reliability programs. Additionally, the contractor shall also abide by all regulations concerning the confidentiality of patient records, as embodied in federal statutes including the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act of 1996. All medical records and reports will remain the property of the U.S. Government.

5.4. Health Requirement:

5.4.1. The contractor shall comply with 8th Medical Group health and immunization requirements. The expense to comply with the health and immunization requirements shall be borne by the contractor at no additional cost to the Government.

5.4.2. Not later than five (5) working days prior to commencement of work, certification shall be provided to the COR that contract Medical Care Manager has completed medical evaluation required, as above. This certification shall state the date on which the examination was completed, the name of the medical provider that performed the examination, and a statement concerning the physical health of the individual. The certification shall also contain the following statement: “(name of contract employee) is free from contagious diseases.”

5.4.3. The 8th Medical Group will provide emergency health care for contract personnel for injuries occurring while on duty in the MTF. These services will be billed to the contractor at the current full reimbursement rate.

5.4.4. It is the responsibility of the contractor to notify the COR of a pregnant employee. MTF Employee Health Office will provide information concerning any work hazards in that area. The contractor is to notify their pregnant employee of any work hazards. The contractor will provide a replacement for any time required off for maternity leave.

6. CDRL:

CDRL

PWS Section Description Format Frequency Distribution

A001 1.4 Quality Control Plan

Contractor Format

With Proposal KO \ COR

A002 5.1.7 Report at risk population management efforts

Contractor Format

Monthly COR

A003 5.4.2. Certification with name of contract employee

Government Format

No later than 5 working days prior to commencement of work

COR

7. PERFORMANCE REQUIREMENT SUMMARY:

7.1. The contract performance requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement.

7.2. The PRS and the contractor’s QCP provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4. The COR or designated representative will conduct the inspections, and any deficiencies are to be provided to the contractor in writing.

Performance Objective Acceptable Quality Level

Contra ct Refere nce

Assessment Method Remedy

Collaborates with the Chief of Medical Staff (SGH) to coordinate adult patient care through a continuum of prevention, identification, treatment, and promotion of optimal outcomes in relation to clinical care, quality and cost effectiveness

Every day between 95% to 100%, unless prearranged with the SGN

PWS

5.1.1.

COR will assess performance of contractor based on periodic surveillance, Monthly Contractor Performance Assessment Report, and customer service feedback

Provide re-training/re-orientation as required.

Identifies and stratifies individual patients and populations of patients at risk for chronic diseases, but with primary focus on treatment and prevention.

Must work with referral management and TOPA to coordinate interfaculty referrals and patient care team management.

Must maintain an accurate knowledge of TRICARE benefits and capabilities in local area network. Must plan using Air Force Medical Service (AFMS) policies, accreditation requirements, performance improvement, local and state laws, legal and other regulatory requirements.

Every day between 95% to 100%, unless prearranged with the SGN

5.1.2. COR will assess

performance of contractor based on periodic surveillance, Monthly Contractor Performance Assessment Report, and customer service feedback

Provide re-training/re-orientation as required.

8. CONTRACTOR MANAGEMENT REPORTING (CMR):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year FY, which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website".

DELIVERIES AND PERFORMANCE

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC

0001 N/A N/A N/A N/A

CLAUSES INCORPORATED BY REFERENCE

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber

Content Paper

MAY 2011

52.204-7 System for Award Management OCT 2016 52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

OCT 2016

52.209-5 Certification Regarding Responsibility Matters OCT 2015 52.209-6 Protecting the Government's Interest When Subcontracting

With Contractors Debarred, Suspended, or Proposed for Debarment

OCT 2015

52.212-4 Contract Terms and Conditions--Commercial Items MAY 2015 52.222-26 Equal Opportunity SEP 2016 52.222-41 Service Contract Labor Standards MAY 2014 52.222-43 Fair Labor Standards Act And Service Contract Labor

Standards - Price Adjustment (Multiple Year And Option Contracts)

MAY 2014

52.223-18 Encouraging Contractor Policies To Ban Text Messaging While Driving

AUG 2011

52.225-13 Restrictions on Certain Foreign Purchases JUN 2008 52.225-14 Inconsistency Between English Version And Translation Of

Contract

FEB 2000

52.225-17 Evaluation of Foreign Currency Offers FEB 2000 52.228-3 Worker's Compensation Insurance (Defense Base Act) JUL 2014 52.232-17 Interest MAY 2014 52.237-1 Site Visit APR 1984 52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.237-3 Continuity Of Services JAN 1991 52.246-4 Inspection Of Services--Fixed Price AUG 1996 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.204-7004 Alt A System for Award Management Alternate A FEB 2014 252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting

OCT 2016

252.213-7000 Notice to Prospective Suppliers on Use of Past Performance Information Retrieval System--Statistical Reporting in Past Performance Evaluations

JUN 2015

252.222-7002 Compliance With Local Labor Laws (Overseas) JUN 1997 252.225-7039 Defense Contractors Performing Private Security Functions

Outside the United States

JUN 2016

252.225-7040 Contractor Personnel Supporting U.S. Armed Forces Deployed Outside the United States

OCT 2015

252.225-7041 Correspondence in English JUN 1997 252.225-7042 Authorization to Perform APR 2003 252.227-7010 License to Other Government Agencies AUG 1984 252.229-7000 Invoices Exclusive of Taxes or Duties JUN 1997 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

JUN 2012

252.232-7008 Assignment of Claims (Overseas) JUN 1997 252.232-7010 Levies on Contract Payments DEC 2006 252.233-7001 Choice of Law (Overseas) JUN 1997 252.243-7001 Pricing Of Contract Modifications DEC 1991 252.245-7004 Reporting, Reutilization, and Disposal SEP 2016 252.246-7000 Material Inspection And Receiving Report MAR 2008

CLAUSES INCORPORATED BY FULL TEXT

52.203-3 GRATUITIES (APR 1984)

(a) The right of the Contractor to proceed may be terminated by written notice if, after notice and hearing, the agency head or a designee determines that the Contractor, its agent, or another representative--

(1) Offered or gave a gratuity (e.g., an entertainment or gift) to an officer, official, or employee of the Government;

and

(2) Intended, by the gratuity, to obtain a contract or favorable treatment under a contract.

(b) The facts supporting this determination may be reviewed by any court having lawful jurisdiction.

(c) If this contract is terminated under paragraph (a) of this clause, the Government is entitled--

(1) To pursue the same remedies as in a breach of the contract; and

(2) In addition to any other damages provided by law, to exemplary damages of not less than 3 nor more than 10 times the cost incurred by the Contractor in giving gratuities to the person concerned, as determined by the agency head or a designee. (This subparagraph (c)(2) is applicable only if this contract uses money appropriated to the Department of Defense.)

(d) The rights and remedies of the Government provided in this clause shall not be exclusive and are in addition to any other rights and remedies provided by law or under this contract.

(End of clause)

52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JULY 2013)

(a) Definitions. As used in this provision--

Administrative proceeding means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative Proceedings, Civilian Board of Contract Appeals Proceedings, and Armed Services Board of Contract Appeals Proceedings). This includes administrative proceedings at the Federal and State level but only in connection with performance of a

Federal contract or grant. It does not include agency actions such as contract audits, site visits, corrective plans, or inspection of deliverables.

Federal contracts and grants with total value greater than $10,000,000 means--

(1) The total value of all current, active contracts and grants, including all priced options; and

(2) The total value of all current, active orders including all priced options under indefinite-delivery, indefinite-quantity, 8(a), or requirements contracts (including task and delivery and multiple-award Schedules).

Principal means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a division or business segment; and similar positions).

(b) The offeror ( ) has ( ) does not have current active Federal contracts and grants with total value greater than $10,000,000.

(c) If the offeror checked “has” in paragraph (b) of this provision, the offeror represents, by submission of this offer, that the information it has entered in the Federal Awardee Performance and Integrity Information System (FAPIIS) is current, accurate, and complete as of the date of submission of this offer with regard to the following information:

(1) Whether the offeror, and/or any of its principals, has or has not, within the last five years, in connection with the award to or performance by the offeror of a Federal contract or grant, been the subject of a proceeding, at the Federal or State level that resulted in any of the following dispositions:

(i) In a criminal proceeding, a conviction.

(ii) In a civil proceeding, a finding of fault and liability that results in the payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more.

(iii) In an administrative proceeding, a finding of fault and liability that results in--

(A) The payment of a monetary fine or penalty of $5,000 or more; or

(B) The payment of a reimbursement, restitution, or damages in excess of $100,000.

(iv) In a criminal, civil, or administrative proceeding, a disposition of the matter by consent or compromise with an acknowledgment of fault by the Contractor if the proceeding could have led to any of the outcomes specified in paragraphs (c)(1)(i), (c)(1)(ii), or (c)(1)(iii) of this provision.

(2) If the offeror has been involved in the last five years in any of the occurrences listed in (c)(1) of this provision, whether the offeror has provided the requested information with regard to each occurrence.

(d) The offeror shall post the information in paragraphs (c)(1)(i) through (c)(1)(iv) of this provision in FAPIIS as required through maintaining an active registration in the System for Award Management database via https://www.acquisition.gov (see 52.204-7).

(End of provision)

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (OCT 2016)

https://www.acquisition.gov/

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code and small business size standard for this acquisition appear in Block 10 of the solicitation cover sheet (SF 1449). However, the small business size standard for a concern which submits an offer in its own name, but which proposes to furnish an item which it did not itself manufacture, is 500 employees.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at FAR 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions or commercial items for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for…