DRAFT_PWS_BOID_v2.docx

Performance Work Statement (PWS)

Fort A.P. Hill Directorate of Public Works (DPW) Business Operations and Integration (BOID) Support Services

Introduction. This is a non-personal services contract to provide on-site DPW BOID support services at Fort AP Hill, Virginia (FAVA). The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this PWS. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

Background. FAVA is located in Virginia, Caroline County, Bowling Green and consists of approximately 74,794 acres and 500 buildings. Situated along the I-95 corridor, Caroline County sits roughly midway between Richmond and the Washington, D.C. metropolitan area. FAPH is approximately 72 miles south of Washington, D.C., 20 miles south of Fredericksburg, 108 miles southeast of Baltimore, Md., and 35 miles north of Richmond. FAVA is a Regional Training Center in support of Army, Joint and Interagency Readiness for the mid-Atlantic and National Capital regions.

Physical Description.

1.2.1 Population. The population base consists of approximately 2,500 military, Government civilian, and Contactor personnel, as well as 40 resident family members.

1.2.2 Buildings, Structures and Facilities. The DPW is responsible to perform Sustainment, Restoration, and Modernization (SRM) work on over 1.83 M SF of real property, utilities, and over 227,818 of paved areas with 653 miles of roads. The Contractor shall perform the work reception and data management of real property SRM activities on FAVA’s current and future facilities, structures, and grounds using Government owned, directed, and provided software applications. Applications include, but are not limited to, the General Fund Enterprise Business System (GFEBS), Installation Status Report (ISR) Web System, ePRISMS, and Enterprise License Subscriptions such as AutoCAD, RSMeans. The Contractor shall support the planning and preparation of real property projects.

1.3 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all training required to perform the work under this contract. It is the requirement of the Contractor to be proficient in the use of GFEBS, ISR Web, ePRISMS, AutoCAD, and cost estimating software systems such as RSMeans. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost effective ways to fulfill DPW data management needs in support of SRM activities and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

Requirements.

Description of Services. The Contractor shall provide work reception operations, and perform computer work entry and management tasks for Demand Maintenance Orders (DMO), Project Work Orders (PWO), Preventive Maintenance Orders (PMO), Operational Work Orders (OWO), DA Form 4283 Facilities Engineering Work Request (Individual Job Orders (IJO)), and warehouse data management using GFEBS. DMOs, PMOs, PWOs, and OWO referred to as maintenance orders. The Contractor shall provide the reception, data management, and coordination of excavation permits. The Contractor shall use government provided estimating software tools or equivalent methods to provide Rough Order of Magnitude (ROM) estimates. ROMs provide the basis to determine the approval amount on DA Form 4283. Contractor shall provide Installation Status Report (ISR-I) inspection support and data management in the government-owned ISR Web System. The contractor shall provide Computer-Aided Design and Drafting (CADD) support and data management in the government-owned AutoCAD system and ePRISMS. The Contractor shall provide customer service and coordination to DPW internal and external customers.

Non-Personal Services. The personnel rendering the services are not subject; either by the contract terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

General Information.

Period of Performance (PoP). The PoP consists of one (1) base year ad four () option years with twelve (12) months each. The PoP is as follows:

Place of Performance and Hours of Operation.

Place of Performance. The work to be performed under this contract will be performed at the locations listed below:

a. Building # 1220, 19952 North Range Road, Fort A.P. Hill, VA 22427-3123: Project Admin Assistant (GFEBS cProjects Processor DA Form 4283), CADD Technician, Engineer Technician/Estimator

b. Building # 1237, 19806 EP4 Compound, Fort A. P. Hill, VA 22427-3123: Program Analyst (GFEBS Senior Work Management Lead), Data Entry Clerk (GFEBS DPW Help Desk Liaison), Warehouse Specialist (GFEBS Inventory Maintainer)

Hours of Operation. The Government's regular (normal) hours are from 0700 – 1700 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall request approval from the KO to suspend services. The Contractor shall suspend operations because of inclement weather only after receiving notification from the COR. The Contractor shall resume operations upon receipt of COR concurrence. The Contractor shall provide a contingency plan within thirty (30) days of the contract start date for operations support in the event the Contractor elects to discontinue operations due to inclement weather while the Government is open.

Removal by FAVA Garrison Commander (GC). The Commander may, at his discretion, bar any individual from entry to FAVA for conduct that is determined contrary to good order, discipline, or garrison security.

Removal by the Contracting Officer. Contractor employees may be denied entry to FAVA if it is determined that such entry may be contrary to good order, discipline, or the garrison security.

Travel/Temporary Duty. The Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government pre-approval/authorization and notification to the COR.

Emergency Services. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the US Government.

Accident Reporting. The Contractor comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the COR/ACOR within four (4) hours of each such occurrence. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned vehicles occurs.

Contract Administration and Management.

Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

The following provides the roles and their respective authority during the performance of the contract:

Director, Directorate of Public Works (DPW). The DPW acts as the GC’s principal staff officer for all matters pertaining to facilities engineering and real property services required under the contract. The Director plans, programs, prioritizes, and coordinates all facilities engineering and real property services required under the contract.

Business and Operations Integration (BOID) Division. The BOID Division provides support to all internal and external DPW customers in the areas of Work Management, Planning, Resource Management, Information Technology, Administration, and Process Measurement and Improvement. BOID consists of the Contracting Officer’s Representative (COR), the Alternate Contracting Officer’s Representative (ACOR), Quality Assurance Evaluators (QAEs) and in coordination with other DPW Divisions directs, supervises, and coordinates facilities engineering activities related to all real property services required under the contract.

Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall develop, maintain, and submit a QCP to the KO and the COR/ACOR for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

The Contracting Officer Representative Tracking (CORT) Tool(https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

Subcontract Management. The Contractor shall develop, maintain, and submit a subcontract management plan to the KO and the COR/ACOR for acceptance within thirty (30) calendar days after the contract is awarded. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

Contractor Employees.

Key Personnel.

The Contractor shall provide a Program Manager (PM) who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall be responsible for running the program. The PM may supervise the program team and manages conflicts within different departments. The PM shall plan and set program goals and milestones and develops risk management strategies. The PM shall define resources and schedules for the implementation of the program. The PM shall clearly define requirements and set targets accordingly. The PM shall recognize areas for internal improvement and develop plans for implementing the improvement. The name of this person and an alternate who shall act for the Contractor shall be designated in writing to the KO. The Program Manager shall be available between 0800 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract shall have and maintain a favorable National Agency Check with Written Inquiries (NACI) at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. They shall have a command of both the written and spoken English language to properly, clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

Program Analyst (GFEBS Senior Work Management Lead). The Program Analyst shall have demonstrated experience in all aspects of GFEBS Plant Maintenance activities and act as the GFEBS Senior Work Management Lead. Experience shall include setting up and maintaining a GFEBS PM Program, GFEBS Supply Chain, GFEBS Equipment Records and GFEBS Warranty Management. The Program Analyst shall be proficient in Microsoft Office and database management. The Program Analyst shall demonstrate problem solving skills, conflict management, and customer service skills. The Program Analyst shall be available on-site between 0800 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The name of this person and an alternate shall be provided in writing to the COR/ACOR. The Program Analyst shall have the following roles in GFEBS:

· Annual Planner

· Plant Maintenance Master Data Maintainer

· Material Requirements Planning Maintainer

· Order Approver

· Order Maintainer

· Permit Approver

· Preventive Maintenance Controller

· Plant Maintenance Reporter

· Work Notification Processor

· Goods Receipt Processor Data Entry Clerk (GFEBS DPW Help Desk Liaison). The Data Entry Clerk shall have demonstrated experience in GFEBS Plant Maintenance tasks and act as the GFEBS DPW Help Desk Liaison. Tasks shall include, but are not limited to, the creation, update, and tracking of DMOs, PMOs, PWOs, OWOs and work status updating and work completion processing. The Data Entry Clerk shall provide excavation permit help desk coordination and customer service support to DPW internal and external customers. The Data Entry clerk shall provide work coordination support with DPW execution staff. The Data Entry Clerk shall be proficient in Microsoft Office and database management and shall be available on-site between 0900 - 1700 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The Data Entry Clerk shall have the following roles in GFEBS:

· Annual Planner

· Plant Maintenance Master Data Maintainer

· Material Requirements Planning Maintainer

· Order Approver

· Order Maintainer

· Permit Approver

· Physical Inventory Maintainer

· Preventive Maintenance Controller

· Plant Maintenance Reporter

· Work Notification Processor

Warehouse Specialist (GFEBS Inventory Maintainer). The Warehouse Specialist shall act as the GFEBS Inventory Maintainer and shall have demonstrated experience in GFEBS Spending Chain Processes, GFEBS Inventory Management and Inventory Control, and Warehouse Management at military installations. The Warehouse Specialist shall be the receiver of goods into the DPW warehouse, create and update inventory items in GFEBS, and shall ensure accuracy of material cost transfers via GFEBS MIGO action to DMOs, PMOs, PWOs, and OWOs. The Warehouse Specialist shall be able to receive service requests for DMOs, PMOs, PWOs, and OWOs. The Warehouse Specialist shall be able to process and initiate DMOs and OWOs. The Warehouse Specialist shall be proficient in Microsoft Office and database management. The Warehouse Specialist shall be available on-site between 0700 - 1500 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The Warehouse Specialist shall have the following roles in GFEBS:

· Annual Planner

· Plant Maintenance Master Data Maintainer

· Material Requirements Planning Maintainer

· Order Approver

· Order Maintainer

· Permit Approver

· Physical Inventory Maintainer

· Preventive Maintenance Controller

· Plant Maintenance Reporter

· Work Notification Processor

· Goods Receipt Processor

Project Admin Assistant (GFEBS cProjects Processor (DA Form 4283)). The Project Admin Assistant shall provide on-site support and act as the GFEBS cProjects Processor. The Project Admin Assistant shall have demonstrated experience in all aspects of project creation and data management in the GFEBS Work Management module cProjects. The Project Admin Assistant shall provide the work reception function, electronic data management and staffing of DA Form 4283, and shall support BOID planning and executing activities. The Project Admin Assistant shall be proficient in Microsoft Office and database management. The Project Admin Assistant shall be available on-site between 0800 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The Project Admin Assistant shall have the following access in ISR Web: Infrastructure and Historical Data. In addition, the Project Admin Assistant shall have the following roles in GFEBS:

· cProjects Project Lead DPW

· Project Financial Controller

· Project Structure Controller

· Project Administrator

· cProjects Project Lead

· cProjects User DPW

CADD Technician. The CADD Technician shall have demonstrated working knowledge for CADD data, analysis, mapping functionality, design BOM development and CADD related training. The CADD technician shall have an engineering background and be proficient in Microsoft Windows operating systems, Microsoft Office, Microsoft Access, AutoDesk AutoCAD, Microstation product line, ESRI ArcGIS and associated databases. The CADD Technician shall maintain ePRISMS and shall support Annual Work Plan (AWP) planning and execution activities. The CADD Technician shall be available on-site between 0800 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

Engineer Technician Estimator. The Engineer Technician Estimator shall have demonstrated working knowledge in the preparation of ROM estimates for projects and products using experience evaluating materials, labor, and equipment costs, bid documentation, and specifications associated with each project. The Engineering Technician shall have demonstrated working knowledge in conducting engineering facility inspection, data related input and data management. The Engineer Technician Estimator shall be proficient in Microsoft Office and database management. The Engineering Technician Estimator shall be available between 0800 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The Engineering Technician Estimator shall have the following access roles in ISR-Web:

· Infrastructure

· Historical Data

· Evaluator

Contractor personnel under this contract will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable Federal Bureau of Investigation (FBI) fingerprint check and a favorable NACI. The Contractor shall submit to the COR/ACOR the name and position of each employee working under this contract fifteen (15) calendar days prior to the start of work, and fill out questionnaires or other forms as may be required for security purposes. It is the Contractor’s responsibility to be familiar with and provide all information required for background checks and installation access to the following Government representatives including the COR:

a. FAVA Security Manager, who is the Contractor’s Point of Contact (POC) for all applicable installation, facility and area commander installation/facility access, local security policies and security procedures. All fingerprints and NACI requests must be initiated with the FAVA Security Manager Government representative.

b. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the FAVA Provost Marshal Office, Directorate of Emergency Services. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

c. The contractor shall coordinate with the DPW Trusted Agents (TAs), who are responsible for enrolling Contractors in the Trusted Associate Sponsorship System (TASS). The TASS application automates the paper application process using DD Form 1172-2, Application for Department of Defense (DoD) CAC Defense Enrollment Eligibility Reporting System (DEERS) Enrollment.

d. The contractor shall provide required information in Part 1 of DD Form 2875 System Authorization Access Request (SAAR) to the COR to request FAVA network access.

e. The COR shall be included in all Government systems access requests.

Since the NACI process can take up to 18 months. At the organization’s discretion, the Contractor personnel performing work under this contract may be issued a CAC before the process is completed and after a favorable fingerprint return. If the NACI process is completed and Contractor and/or Subcontractor personnel is not approved, however, the CAC will be revoked. Contractor and Subcontractor personnel whose CAC rights have been revoked will be replaced within ten (10) workdays to no additional expense of the Government.

All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

Qualification Standards. Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of key personnel shall be transmitted (in writing) to the KO/COR within ten (10) workdays of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) workdays of the termination. The Contractor shall ensure that terminated or unavailable personnel turn in CAC cards. Contractor is responsible for recruiting personnel who meet the qualifications for each of the key personnel labor categories. Contractor shall provide copies of resumes of appropriate candidates to the COR for approval (selection) prior to the Contractor’s hiring action and onboarding process. This includes recruitment actions through subcontractors for personal performing work under this contract.

The contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract and have working knowledge of all required software systems such as GFEBS.

All Contractor personnel shall be fully qualified and skilled to perform the work in which they are assigned under this Contract. The Contractor shall provide a work force possessing skills, knowledge and training to satisfactorily perform services required by this Contract. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance. The Contractor shall provide its personnel with specific training, certifications and clearances as required in this Contract. The Contractor shall ensure its key employees request and receive a NACI clearance through the Installation Physical Security Division. Personnel absence at any time shall not constitute an excuse for non-performance under this Contract.

· The Contractor shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the Government within thirty (30) days of being employed. These roles include but are not limited to Plant and Preventive Maintenance, cProjects, Equipment and Assets, and Spending Chain.

· The Contractor personnel shall have experience of at least one (1) year experience with the ISR and IMCOM’s Common Levels of Support (CLS). The Contractor personnel shall have required ISR Web access within thirty (30) days of being employed.

· The Contractor personnel shall have at least two (2) years of experience with the preparation of ROMs, and CADD related services.

Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves, and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent OCIas defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

Work Management. Applicable for Service 400.

Coordination. The Contractor shall schedule and coordinate with the COR to maximize planning efforts. The status of all work requests shall be available to the COR/ACOR upon request.

Work Status. The status of all assigned work shall be available to the COR/ACOR within one (1) hour of Contractor receipt of request during normal working hours.

Real Property Basic Services. Basic services for the DPW BOID include but are not limited to: Work reception, data entry, and data management of all FAVA real property activities to include DMOs, PMOs, PWOs, OWS, and DA Form 4283 (IJO), associated supply cost transfer, work status update and work completion processing, equipment records, general DPW Help Desk operations to include GFEBS inventory management and warehouse management, internal and external customer outreach and coordination, digital excavation permit coordination, coordination with Operations and Maintenance staff, work management data analysis, GFEBS and ISR systems tracking and reporting, ISR engineering facility inspections, associated ISR data entry, and ISR inspection data management, ROM estimation and associated data entry and management, CADD system and ePRISMS data management. The Contractor may use the Government provided IMCOM G4 Enterprise software DPW Analysis and Reporting Tool DART for research and reports.

Meetings. The Contractor shall attend meetings with DPW personnel as requested. The Contractor shall provide data for daily/weekly meetings as requested. The Contractor shall prepare and attend the bi-weekly pre-customer and customer meetings, the Contractor shall take, update, finalize meeting minutes, and provide the meeting minutes via email to DPW internal and external customers on a schedule as defined by the COR.

General Fund Enterprise Business System (GFEBS). GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the Garrison. The Government and the Contractor shall use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA). The Contractor shall perform data input IAW training material found on the GFEBS Training and Performance Support Website (GFEBS Help), the annual IMCOM GFEBS Cost Management Technical Handbook (TE1), and other related appendixes as part of the IMCOM Annual Narrative Funding.

Support necessary to keep GFEBS performance data up to date.

Facilities Maintenance Instruction (Attachment 1) and GFEBS Quick Reference Guide for Plant Maintenance (TE7). These instructions address the Standard Operating Procedure for Maintenance and Repair in GFEBS to include scheduled tasks: PMOs and OWOs, unscheduled tasks: DMOs, and PWOs, and priority levels in GFEBS.

Collaboration Projects (cProjects) is a web-based application designed for organizations that manage complex projects. cProjects is a module within GFEBS and is accessed via the GFEBS portal. cProjects core functions include capturing cost planning, tracking project progress, and providing status-reporting capabilities.

GFEBS Certification. The Contractor shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the Government within thirty (30) days of being employed. The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position. The Contractor shall be responsible for GFEBS data entry and reporting. The Program Analyst (GFEBS Senior Work Management Lead) shall have, at a minimum, two (2) years of GFEBS experience, specifically dealing with Pant Maintenance, Supply Chain, and cProjects.

ISR. ISR Infrastructure (ISR-I) is the primary Army reporting tool for facility readiness. The mission of ISR-I is to effectively provide decision support to senior leaders for facility management. ISR-I delivers accurate rating and cost data for planning and budgeting from each Installation to the Army Headquarters. ISR-I data is an Installation Commander’s tool and reporting mechanism that informs Senior Army Leaders of challenges and risks faced by installations when considering the physical condition and mission support functional capability of facilities.

ISR-Web. All ISR-I documents (Implementing Instructions, Rating Standards Workbooks, etc.) are published to and available from the Infrastructure portion of the ISR website. Infrastructure Rating Standards data entry is web-based and is referred to as the Infrastructure Data Input (IDI) Module within the Infrastructure portion of the ISR Website.

DART. DART is a “GFEBS Viewer” IMCOM G4 Enterprise solution developed to support reporting and work optimization for the Army Directorates of Public Works.

ePRISMS. ePRISMS is the Army’s Enterprise solution for space utilization management. It provides visibility to floor plans, maps, imagery, and readiness data consolidated from multiple Headquarters, Department of the Army (HQDA) systems including Headquarters Installation Information System (HQIIS), GFEBS, ISR, Army Stationing and Installation Plan (ASIP), and Real Property Planning and Analysis System (RPLANS), enabling sound strategic-investment decisions, space optimization, and cost savings.

DPW Help Desk Operations Operating Hours. The Contractor shall establish and maintain DPW Help Desk operations to provide computer related help desk and data entry services for FAVA real property activities. The DPW help desk shall operate Monday through Friday from 0700 hours 1700 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The DPW Help Desk shall be open form 0700-1630hrs for all DPW internal and external customers, and shall continue to process work status updates in form of work completions and partial work completions Monday through Friday until 1700 hours. The Contractor shall receive work requests from internal and external customers by means of telephone call, two-way radio, in person, or via e-mail. The Contractor shall monitor and man the dedicated DPW Help Desk telephone number (804) 633-8286 and BOID group email address usarmy.aphill.imcom-atlantic.list.dpw-boi for receipt of work, inquiries, work status updates and work status/completion notifications. The telephone line shall be available to receive calls (24) hours a day, seven (7) days a week, throughout the entire calendar year. The Contractor shall immediately report any issues with the DPW Help Desk telephone number to the local Network Enterprise Command (NEC), COR, and DPW. During normal duty hours, the DPW Help Desk shall be manned at all times. During non-duty hours, the phone line shall be transferred to the DES line (804) 633-8888. The person(s) performing work reception shall be fully familiar with the Contractor's organization and procedures as well as the terms and response factors specified herein. The Contractor shall respond to work requests and voice messages the next business day.

General Operations. Personnel shall have working knowledge entering DMOs, PMOs, PWOs, and OWOs into GFEBS, charging time and materials and/or equipment costs on the orders, and running/analyzing maintenance order reports. The Contractor shall receive process and initiate all DMOs, PMOs, PWOs, and OWOs. The Contractor shall implement and maintain GFEBS Supply Chain processes (TE2), and maintain an up-to-date inventory in GFEBS. The Contractor shall ensure material costs are correctly transferred to DMOs, PMOs, PWOs, and OWS via a GFEBS MICO transaction. The Contractor shall ensure the accurate status of all work using the appropriate status assignment in GFEBS. The Contractor shall provide the reception, quality control, data management, and coordination of all excavation permits in accordance with Government guidance. The Contractor shall log all excavation permits at the time of receipt and coordinate any outstanding documentation with the customer. The contractor shall staff excavation permits to applicable reviewers within two (2) hour of complete receipt. The Contractor shall respond to internal and external DPW customer work status inquiries within one (1) hour. The Contractor shall implement quality control procedures on all GFEBS data entries and perform weekly quality controls. Based on GFEBS system data, the Contractor shall perform work management analysis, electronic data management, and develop reports as requested and approved by the COR. The Contractor shall coordinate with other DPW divisions such as Operations and Maintenance. The contractor shall participate in DPW working groups and provide data analysis for DPW process improvement initiatives, as approved by the COR, to aid the DPW in development of best practices. The Contractor shall make all Contractor-generated records, reports, files and other documentation available to the COR or other authorized Government representatives.

The Contractor shall identify DMOs, PMOs, PWOs, OWOs and Goods Receipts MIGO transactions with hard stops, estimate required funds and provide the COR and the DPW Budget Analyst with a request to fund.

The Contractor shall execute year-end data management and implement new FY rules and requirements IAW the most current IMCOM directives, as communicated from the COR.

DMO Receipt and Entry. The Contractor shall enter all DMOs into GFEBS IAW the priority timelines listed below. As part of the receipt process the Contractor shall take down all required customer information: work/problem nature; location of service work requirement, including the facility number; name and telephone number of requestor, and any other relevant information to accurately identify the priority level and enter it into GFEBS. The Contractor’s priority assignment shall be IAW criteria established in Attachment 1, TE7, local guidance provided by the COR, and Operations and Maintenance supervisors. The Contractor shall provide the DMO to the appropriate Operations and Maintenance staff immediate following data entry into GFEBS. For life threatening emergencies (DMO priority 1), the Contractor shall notify the appropriate shop within 15 minutes. Once the DMO has been completed by the appropriate technician, the contractor will charge hours and time against the order in GFEBS. DPW customers will request maintenance orders through the Government group distribution email address usarmy.aphill.imcom-atlantic.list.dpw-boi, by telephone, in person, or two-way radio. All DMOs shall be entered into GFEBS within the following timelines:

· Priority 1 (Emergency) DMOs shall be entered within 30 minutes of receipt of service call into GFEBS by the Contractor. Additionally, the Contractor shall notify the executing DPW POC such as Operations and Maintenance Supervisors of the DMO within 15 minutes of receipt of the service call. DMOs are classified as Emergency (Priority 1) when immediate action is required to eliminate life threatening or serious injury hazards to personnel. Operations and Maintenance Supervisors may reduce the urgency of the work to a Priority 2 or 3.

· Priority 2 (Urgent) DMOs shall be entered within 30 minutes into GFEBS.

· Priority 3 (Routine) DMOs shall be entered within 30 minutes into GFEBS by the contractor.

The Contractor shall, at times, be requested to locate, coordinate, and relay messages to DPW personnel or other FAPH personnel for operational needs related to DMOs via two-way radio, cell phone, landline phone, or email.

GFEBS Maintenance Order Number. The Contractor shall notify the customer of the GFEBS-assigned unique number for each maintenance order (DMO, PMO, PWO, and OWO). This GFEBS maintenance order number shall function as a reference number for customer inquiries and Government surveillance purposes.

Preventive Maintenance Orders (PMO). PM work shall comply with the local Directorate of Public Works (DPW) guidance and IMCOM GFEBS business rules. The PM program will adjust as IMCOM or the local DPW issues subsequent directives or guidance. Please refer to TE4 for a sample of commonly used GFEBS transaction codes that the Contractor shall have experience in utilizing to create and maintain the PMO Program. The Contractor shall work with DPW divisions to create PMOs in GFEBS as required, release based on the preventive maintenance schedules, and make changes as necessary. The Contractor shall generate PMO specific reports from GFEBS as required by DPW division POCs, work leaders, and the DPW.

Project Work Orders (PWO). The Contractors Data Entry Clerk (GFEBS DPW Help Desk Liaison) shall coordinate with the Contractor’s Project Admin Assistant (GFEBS cProjects Processor), DPW BOID Engineering Technician, and executers to ensure awareness of IJOs, which have in-house labor requirements and establish PWOs in GFEBS accordingly. The Contractor shall provide a list of all open PWOs to the COR on a quarterly basis.

Personal Property Support. The Contractor shall coordinate with the BOID to identify the personal property status of work requests IAW guidance from the COR. Personal Property support shall be initiated by the Contractor using a PWO. The Contractor shall coordinate with the Contractor’s Project Admin Assistant, the BOID Engineering Technician, and the DPW Budget Analyst to validate the correct WBS element for the Personal Property Support.

Operations Work Orders (OWO). An OWO is recurring maintenance, cyclical in nature, outside of GFEBS scheduled PM, requested demand maintenance, or projects. DA Form 4283 shall serve as the authorization document for the initiation and execution of the OWO.

Partial or Final Work Completion Processing. The Contractor shall identify (using GFEBS T-CODE IW38) the total labor hours the technician worked, the fully burdened rate based on shop (e.g. - carpentry, electrical, plumbing, etc.), and associated material and equipment costs. During operating hours, the contractor shall review and process partial or final work completion notifications daily into GFEBS. The Contractor shall return incomplete work completion notification for correction. The Contractor shall update statuses in GFEBS as received. Complete and accurate partial or final work completions submitted prior to 1530 hours, shall be processed by the Contractor on the same business day. Complete and accurate partial and final work completions submitted after 1530 hours shall be processed by the Contractor on the next non-holiday weekday.