PWS_-_FY20_ICIDS_Solicitation_(Final).pdf

PERFORMANCE WORK STATEMENT

INTEGRATED COMMERCIAL INSTRUSION DETECTION SYSTEM (ICIDS)

MAINTENANCE CONTRACT

Fort George G. Meade, MD 20755-5045

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Service and Maintenance for the

ICIDS alarm system. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Service and Maintenance for the ICIDS alarm system as defined in this Performance

Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: An Intrusion Detection System provides early warning of an intruder; precludes unauthorized entry; and prevents the introduction of harmful devices, materiel, and components. If vulnerable activities are not protected by IDS, Arms Rooms and SCIFs would have to provide armed guards for their areas, MEVAs would be unprotected, and money handling activities would see an increase in theft and vandalism.

1.3 Objectives:

Maintain ICIDS alarm system

Maintain CCTV

Maintain automated entry systems

1.4 Scope: Perform inspections, maintenance, routine testing, installation, and repair/emergency repair on the ICIDS Automated Entry Control systems (AECS); ICIDS Intrusion Detection Systems (IDS); and existing Government-owned Closed Circuit Television (CCTV), to include head-end equipment in

Building 6619, cameras, and all associated equipment necessary to support the CCTV installed in various facilities and Access Control Points (ACPs) at Fort Meade.

1.4.1 The Contractor shall be responsible for accomplishing all scheduled and unscheduled maintenance, repair, and installation of above listed equipment and assist in the daily system administration of the

ICIDS installed at Fort Meade, MD.

1.5 Period of Performance: The period of performance shall be for one (1) twelve (12) month base period and four (4) twelve (12) month option years. The Period of Performance reads as follows:

Base Period 01 OCT 19 – 30 SEP 20

Option Year I 01 OCT 20 – 30 SEP 21

Option Year II 01 OCT 21 – 30 SEP 22

Option Year III 01 OCT 22 – 30 SEP 23

Option Year IV 01 OCT 23 – 30 SEP 24

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A copy of the Contractor’s Quality Control Plan shall be submitted as part of the proposal.

At a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary”. An updated copy must be provided to the KO and COR within 5 days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to perform services on weekends or holidays, except where special security requirements are concerned. Contractor shall provide a technician after hours as required, to perform emergency maintenance and repair services not to exceed six (6) hours per month.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

Washington’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of

0730-1630 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at various locations at Fort George G. Meade, Maryland 20755.

1.6.6 Type of Contract: The government anticipates award of a Firm Fixed Price Contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a minimum of US Secret security clearance to include a local police files check in the individual’s area of residence at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254. Contractor may be required to submit to additional security vetting by Agencies not identified in the contract as is required for access to special facilities.

1.6.7.1 The Contractor will ensure security clearances are current for all Contractor personnel as necessary in order to permit access of Contractor personnel to the protected area. Security clearances for

Contractor personnel will be verified through the Directorate of Plans, Training, Mobilization, and

Security (DPTMS) upon request by the Directorate of Emergency Services (DES) Physical Security

Division (PSD). Contractor personnel will present proper identification in order to verify the name of the individual entering the building complex. Contractor personnel will be subject to inspection of bags, tool boxes, boxes, equipment, and other items by the activity under provisions of the entry and exit inspection program as defined in Chapter 5, AR 380-5. Prior to entry into SCIFs or arms rooms, the Contractor will permit inspection by activity personnel of all items entering the SCIF or arms room. Prior to removing items out of a SCIF or arms room, the Contractor will permit inspection by activity personnel of all items leaving the area.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.3 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.3.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the

Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the

Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.3.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.4 Contractor personnel will present proper identification in order to verify the name of the individual entering the building complex. Contractor personnel will be subject to inspection of bags, tool boxes, boxes, equipment, and other items by the activity under provisions of the entry and exit inspection program as defined in Chapter 5, AR 380-5. Prior to entry into SCIFs or arms rooms, the Contractor will permit inspection by activity personnel of all items entering the SCIF or arms room. Prior to removing items out of a SCIF or arms room, the Contractor will permit inspection by activity personnel of all items leaving the area.

1.6.7.5 Compliance with Security Regulations: All personnel employed by the Contractor in the performance of this contract or any representative of the Contractor entering the Government reservation shall conform to all security regulations which may be in effect during the contract period, and shall be subject to such checks as may be deemed necessary to assure that no violations occur. No employee will be permitted on the installation when such a check reveals that his presence would be detrimental to the security of the installation or the accomplishment of the work. The Contracting Officer will require the

Contractor to remove any employee for security and misconduct reasons.

1.6.8 Special Qualifications: Technical personnel must be fully qualified and certified to perform installation, maintenance, and repair services in accordance with the standards established by the equipment manufacturer (DAQ ICIDS & SMS certified).

Minimum of 5 years of direct, hands on experience troubleshooting, maintaining and repairing the entire ICIDS system, to include:

Training certification of ICIDS-IV

Independently able to install, troubleshoot, remove and/or repair individual sensors and controls

Independently able to install, troubleshoot, remove and/or repair door controls such as Maglocks and Door Strikes

Independently able to install, troubleshoot, remove and/or repair or program a RADC and Local

Controller using Calisto view

Independently able to install, troubleshoot, remove and/or repair or program and wire a DES encryption device

Independently able to install, troubleshoot, remove and/or repair and modify the configuration of the internal ICIDS IV-SMS network to include CIV DAEMON, PC Starwatch, etc.

Independently able to install, troubleshoot, remove and/or repair communications circuits to prove them acceptable/unacceptable for ICIDS use

Independently able to install, troubleshoot, remove and/or repair fiber circuits to prove proper operation of the ICIDS system

Independently able to install, troubleshoot, remove and/or repair or configure RSMs to handle

SCIF operations including anti-poller configuration and troubleshooting

Independently able to install, troubleshoot, remove and/or repair or configure and modify a Poller

Mux

Independently able to shut down and restart the ICIDS system

Independently able to back up and restore the ICIDS operating system

Must demonstrate expertise in communications protocols used in the ICIDS system to include

RS232, RS485, high impedance busses, Bell 202 standards, and modem protocols

Must demonstrate expertise with the Ethernet Networking Protocols used in ICIDS to be able to troubleshoot and repair communications issues between nodes

Must demonstrate expertise with the DCIDS-6/9 protocols that govern this system

Must demonstrate expertise with the JFAN 6-9 as related to this system

Must demonstrate expertise with the AR190-Series regulations related to this system

1.6.8.1 THREAT AWARENESS and REPORTING PROGRAM: For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12.

1.6.8.2 AT Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at https://atlevel1.dtic.mil/at.

1.6.8.3 OPSEC TRAINING: Per AR 530-1 Operations Security, the contractor employees must complete

Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website:

http://cdse.edu/catalog/elearning/GS130.html (Duration: 45 minutes).

1.6.8.4 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.8.5 Information assurance (IA)/Information technology (IT) training.

All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working

IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD

8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers

Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

https://atlevel1.dtic.mil/at maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the

Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: No Key personnel are required for this contract.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12.1 Company vehicles will be suitably marked with company name, logo, and phone number.

1.6.12.2 Contractor Identification Card: All personnel routinely employed by the Contractor in the performance of this contract must apply for a Fort Meade Contractor Identification Card. This will be initiated through the Physical Security Division IDS/ESS System Administrator.

1.6.12.3 It is the Contractor's responsibility to return any contractor identification cards for employees no longer required to work on Fort Meade and for individuals no longer employed by the contractor.

1.6.12.4 Contractors employed in the performance of this contract on an occasional basis and not expected to do routine work on the installation will not be required to obtain a contractor identification card; however, such individuals will be required to enter the installation through the appropriate inspection point, present all required documents, undergo a vehicle inspection, and acquire a placard which will be displayed on the windshield of their vehicle.

1.6.12.5 Contractor personnel shall present a neat appearance and be easily recognized. All Contractor personnel shall be identifiable by wearing a clearly readable identification badge, furnished by the

Contractor, which contains the Contractor’s company name, employee’s name, and current/recent picture, as a minimum.

1.6.12.6 Access and general protection/security policy and procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.12.7 Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated

National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.13 Contractor Travel: There is no travel involved on this contract.

1.6.14 Other Direct Costs: Other Direct Cost (ODC) expenditures will be made upon request of the

Government when necessary to complete mission critical objectives. The Contractor shall coordinate with designated Government personnel to validate receipt and acceptance of any ODC material deliverable.

The Contractor shall provide receipts for all ODC materials. The Government has title to any item purchased as a direct charge under this contract. Upon completion of this contract, all materials provided to the Contractor shall be turned over to the Government.

1.6.14.1 The Government will maintain and provide all equipment and spares as needed. If the

Contractor is required to procure materials, parts, or supplies, the Government will bear the costs and will reimburse the Contractor on a cost basis.

1.6.14.2 For reimbursement items, the Contractor will procure the items on a competitive basis or provide justification if there is lack of competition. Discounts, rebates, and exchange reimbursements on items provided to the Contractor will be credited to the Government. All purchase documents will be made available for the Contracting Officer/Contracting Officer’s Representative review and audit.

1.6.14.3 The Contractor will seek written approval from the Contracting Officer or Contracting Officer’s

Representative prior to purchasing any materials, parts, or supplies. The Contractor will bill for reimbursable parts each month for each reimbursable item ordered. The billing will be supported by an itemized list by job order number of all reimbursable materials used showing the item, the number installed, location when installed, unit cost, and total cost. The Contractor will maintain original delivery tickets, sales slips, or other documents identifying items purchased under the cost reimbursement portion of this contract on base. All purchase documents will be available for Contracting Officer/Contracting

Officer’s Representative review and audit.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial off the Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

NCRCC National Capital Region Contracting Center

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will furnish and/or make available to the Contractor facilities outfitted as office space suitable for storage of equipment, tools, spare parts, and an equipment test bench.

3.2 Utilities: The Government will provide all standard office space utilities at no cost to the Contractor.

Such standard services at a minimum will include electricity, water, sewage, heating and cooling, post telephone service and internet service. The Contractor shall practice utilities conservation. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, such as turning off the water faucets or valves after using the required amount.

3.3 Equipment: The Government will provide Desk with Chair, file cabinet, storage cabinets, drawing file, and work bench/table.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security

Clearance Office.

4.3. Equipment: Contractor shall provide all tools and equipment necessary to meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall perform inspections, maintenance, routine testing, installation, and repair/emergency repair on the ICIDS Automated Entry Control systems (AECS); ICIDS Intrusion

Detection Systems (IDS); and existing Government-owned Closed Circuit Television (CCTV), to include head-end equipment in Building 6619, 67 cameras, and all associated equipment necessary to support the

CCTV installed in various facilities and Access Control Points (ACPs) at Fort Meade. Contractor technician must be DAQ ICIDS SMS and Vicon certified in order to service equipment and perform these duties. This also includes the naming and renaming of zones identified already in use with certificated use of CallistoView configuration utility; providing all of the software tools that could be needed for maintenance, updates, etc. of the system. Maintenance and repair typically includes manufacturer-recommended preventative and routine maintenance, troubleshooting, replacement when necessary, relocation of equipment, modification, and test, as directed by the customer, and subsequent documentation of duties performed. The overall responsibility of the day-to-day system administration such as alarm monitoring, etc. will continue to be performed by the customer. Contractor technician will have a responsibility to have daily/weekly interaction with the COR with updates as needed during a normal work day.

5.1.1. Phase In/Phase Out (PIPO) period will be established if current contract employee is not retained by new contract. The period of time will be initiated 14 working days prior to start date of new contract.

5.2. Tasks to be performed:

5.2.1 The Contractor shall be responsible for accomplishing all scheduled and unscheduled maintenance, repair, and installation of above listed equipment and assist in the daily system administration of the

ICIDS installed at Fort Meade, MD.

5.2.1.1 The Contractor will ensure that all information assurance requirements along with ICIDS

Authorization to Operate (ATO) are maintained and updated accordingly on each system and

Workstation(s). This is to include but not be limited to the application and device server(s), Local Poller

Mux Bins, Remote Poller Mux Bins, Remote Service Monitor’s, both used for Operator and

Administrator Workstation(s) and those used for SCIF and SAPF Local Servers, Remote Area Data

Collector, Local Access Controllers, and all possible hardware and software configurations pertaining to

ICIDS IV and future iterations as deemed by the United States Army.

5.2.2 Inspections: The Contractor will conduct a minimum of two (2) major system inspections semiannually on each ICIDS zone, including of arms rooms, SCIFs, and MEVA’s. Government-owned

CCTV will also be inspected on a semiannual basis. The schedule for each inspection will be closely coordinated with the Directorate of Emergency Services ICIDS System Administration and the building tenants. If the manufacturer recommends more inspections, the Contractor will comply with the manufacturer’s recommendations. If Government regulations require additional inspections, the

Contractor will comply with the Government’s regulatory requirements. An inspection and test procedure will be undertaken at each scheduled maintenance visit consisting of checks to the following:

5.2.2.1 ICIDS AECS and ICIDS IDS inspections will include the following:

5.2.2.2 Clean all system equipment and local processors including interior and exterior surfaces.

5.2.2.3 Perform diagnostic testing on all systems and equipment and correct all deficiencies found during testing.

5.2.2.4 Check and walk-test each sensor.

5.2.2.5 Run all system software diagnostics and correct all diagnosed problems.

5.2.2.6 All batteries shall be tested during each semiannual inspection to determine the expected useful life remaining in cells. All batteries over five years old will be replaced during semiannual inspections regardless of useful life remaining.

5.2.2.7 Perform visual checks and operational tests of all security console equipment, peripheral equipment, sensors and local processors, and correct all deficiencies found during testing.

5.2.2.8 Inspect and clean all ICIDS AECS/IDS printers.

5.2.2.9 Perform other inspection and maintenance procedures for major inspections as recommended by the manufacturer and/or as required for compliance with government regulatory requirements.

5.2.3 CCTV inspections will include the following:

5.2.3.1 All camera housings and lenses cleaned where necessary.

5.2.3.2 Indicator lamps are working correctly.

5.2.3.3 All cables and conduit are properly supported, undamaged, and showing no signs of wear.

5.2.3.4 Supports and physical fittings, including towers and brackets, are sound and free of corrosion.

5.2.3.5 All seals on external equipment are tight and waterproof.

5.2.3.6 Picture quality of each camera is satisfactory.

5.2.3.7 All automatic and remote control camera functions are satisfactory and fields of view are free from obstruction.

5.2.3.8 Operation of all monitoring, switching, multiplexing, and recording equipment is satisfactory.

5.2.3.9 Operation of supplementary lighting is satisfactory.

5.2.3.10 All connections checked and labeled.

5.2.3.11 All camera presets are checked.

5.2.3.12 The contractor will prepare a monthly inspection schedule of all inspections that are due during the upcoming month. This schedule will be provided to the ICIDS System Administrator the last working day of the month for inspections scheduled for the following month. The contractor will further provide an active count of spare parts and inventory once per month.

5.2.4 Emergency Services: Emergency calls will be initiated by the ICIDS System Administrator or his/her designated representative. An emergency would be considered repair to the following essential security equipment: ICIDS Servers, Master Communications Units (MCUs), Operator Work Stations

(OPWS), SCIFS, Arms Rooms, MEVAs, and UPS for these systems.

5.2.4.1 The Contractor’s Service Representative will be available to receive emergency calls immediately by phone or other means seven (7) days a week, twenty-four (24) hours a day, throughout the duration of the contract. This representative will be on site at Fort George G. Meade within two (2) hours of any valid emergency call. The Contractor will also provide an escalation list for any response problems that may be encountered.

5.2.4.2 The ICIDS AECS/IDS and CCTV will be restored to proper operating condition within eight (8) hours from the time an emergency service call is received by the Contractor’s Service Representative provided spare parts are immediately available from Fort George G. Meade.

5.2.4.3 When any emergency repair will shut down the system or activate alarms, the Contractor will notify the Fort Meade Police Watch Desk Commander and Alarm Monitor at 301-677-6622 prior to beginning any work.

5.2.5 Routine Maintenance and Repair: All routine maintenance (any maintenance performed during normal duty hours, Monday thru Friday 0730-1630), adjustments or repairs of the ICIDS AECS/IDS or

CCTV will include deficiencies from inspection results and work requested by the user.

5.2.5.1 The Contractor will be required to fill out a Maintenance Service Report (MSR) form and provide it to the ICIDS System Administrator for each maintenance item that is not an emergency.

5.2.5.2 After any routine maintenance, adjustment, or repairs are done, the ICIDS AECS/IDS or CCTV will operate as demonstrated by the initial performance verification test (AECS/IDS) and manufacturer’s recommendations (CCTV).

5.2.5.3 When repairs, routine maintenance, or adjustments will shut down the system or activate alarms, the Contractor will notify the Fort Meade Police Watch Desk Commander and Alarm Monitor at 301-

677-6622 prior to beginning any work.

5.2.6 Work Request/Work Orders: All work requests will be recorded as they come in from the ICIDS

System Administrator or his designated representative.

5.2.6.1 Routine work requests will be accomplished within five (5) days, urgent work requests within the next duty day, and emergency work requests within eight (8) hours after the request is received.

5.2.6.2 All work accomplished will ensure the use of proper parts and maintenance/installation procedures. After the completion of a work request, the ICIDS AECS/IDS and CCTV will operate as per manufacturer’s recommendations and guidelines and as demonstrated by the initial performance verification test (ICIDS AECS/IDS).

5.2.6.3 Any deficiencies found during scheduled maintenance that is not covered under scheduled maintenance, adjustment, and inspection will be recorded as a work request. The Contractor will maintain a current log of all scheduled maintenance, adjustments, and inspections. At a minimum, the log will show the date the work is scheduled, the nature of the work to be done, the building number, the components to be worked on including serial numbers, manufacturer’s recommended tolerances, and procedures and the date the work is completed. Contractor will provide the System Administrator with a copy of the service log at the end of each month. The log will be available immediately for review upon request from the ICIDS System Administrator or his/her designated representative and the Contracting

Officer or his/her designated representatives(s).

5.2.7 Invoices: The Contractor shall submit payment requests using Wide Area Work Flow (WAWF).

All invoices will be prepared, dated, and submitted into WAWF within 10 working days after the last day of the month. Information regarding WAWF is available on the internet at https://wawf.eb.mil.

5.2.7.1 The Contractor shall meet the requirements of the appropriate payment clauses in this contract when submitting payment requests.

5.2.7.2 Payment will be made in accordance with the Prompt Payment Act. Invoices will be paid less any deductions pending from services not received in accordance with Government Receiving Reports.

5.2.8 Reports: The Contractor must submit all required reports accurately and on time. In order to effectively document the Contractor’s performance, the below documents shall be used:

5.2.8.1 Maintenance Service Report (MSR): The MSR will be used to document maintenance service and inspections. The Contractor’s technician will complete a MSR for each maintenance service visit and routine scheduled inspections. An MSR will also be generated for any emergency service conducted.

The MSR’s will be provided to the System Administrator on a monthly basis. All MSR’s for the previous month will be provided during the first week of the current month.

5.3. CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant Secretary of the

Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical

Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-

Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor

(and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring

Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

https://wawf.eb.mil/

Part 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. AR 190-11, AR 190-13, FGGM Access Control Policy #70 and be current on DAQ certification.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENT SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENT SUMMARY

Required Service Para # Standard

Max allowable degree of deviation

Method of Surveillance

Deduction from

Contract Price

RS-1

INSPECTIONS

5.2.2 thru 5.2.3.12

Perform Inspections: The Contractor will conduct a minimum of two (2) major system inspections on all ICIDS zones and Government-owned CCTV on a semiannual basis.

AQL=30%

Random Sampling $300

The Contractor will prepare a monthly inspection schedule of inspections due the following month and provide it to the System Administrator the last working day of the month.

RS-2

EMERGENCY

5.2.4 thru 5.2.4.3

Emergency Service Work: The Contractor will be available to receive emergency calls immediately at all times and will be on site within two (2) hours after any valid emergency call. An MSR will be prepared for each emergency service call.

AQL=10%

100%

Inspection $300

SERVICE WORK

RS-3

MAINTENANCE

5.2.5 thru 5.2.5.3

Routine Maintenance & Repair: All routine maintenance will be performed during the normal duty AQL=20%

Periodic Inspection $300 hours, Monday thru Friday, 0730- 1630. Contractor will complete an MSR for each maintenance item that is not an emergency.

RS-3

MAINTENANCE,

Cont'd

5.2.6 thru 5.2.6.3

Work Requests/Work Orders:

Routine work requests will be accomplished within five (5) days, urgent work requests within the next duty day, and emergency work requests within eight (8) hours after the request is received. The Contractor will maintain a current log of all scheduled maintenance, adjustments, and inspections. At a minimum, the log will show the date the work is scheduled, the nature of the work to be done, the building number, the components to be worked on, including serial numbers, manufacturer's recommended tolerances and procedures, and the date the work is completed. The log will be available immediately upon request from the ICIDS System Administrator or designated representative and/or the Contracting Officer or designated representative.

Any deficiencies found during scheduled maintenance that are not covered under scheduled maintenance or scheduled inspections will be recorded as a work request.

AQL=25% Random Sampling

$300

RS-4 TRAINING

REQUIREMENTS

1.6.8.1 thru 1.6.8.5

THREAT AWARENESS and REPORTING PROGRAM: Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12.

AT LEVEL 1 TRAINING: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. AT level I awareness training is available at the following website:

http://jko.jten.mil OPSEC TRAINING: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

iWATCH TRAINING: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the

COR. This training shall be completed within 30 calendar days of contract award and within 60 calendar days of new employees commencing performance with the results reported to the COR NLT

30 calendar days after contract award.

IA/IT TRAINING: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working

IA/IT functions must comply with

DoD and Army requirements.

AQL=10% 100%

Inspection

$100 per Certificate

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of

Copies Medium/Format Submit To

Quality Control

Plan

PWS 1.6.1

Within 10days of contract award

The Contractor’s quality assurance procedures are effective in ensuring quality and timely submission of deliverables with rare exception.

1 May be submitted electronically via email in pdf format.

Changes/Updates

/Rewrites must be completed within 10 working days after receiving comments

Contract Specialist and Contracting

Officer

Representative

Anti-Terrorism

Level I Training

Certificates

PWS 1.6.8.2

Within 35 calendar days after contract award.

May be submitted electronically via email in pdf format.

COR/System

Administrator

Monthly

Inspection

Schedule

PWS 5.2.3.12

Monthly

May be submitted electronically via email in pdf format.

COR/System

Administrator

Work Requests and Work

Orders

PWS 5.2.6

Monthly

May be submitted electronically via email in pdf format.

COR/System

Administrator

Invoices

PWS 5.2.7

Within 10 working days of the end of each month

1 WAWF

https://wawf.eb.

mil

COR via https://wawf.eb.

mil

Maintenance

Service Report

PWS 5.2.8.1

Monthly 1 May be submitted electronically via email in pdf format.

COR/System

Administrator

Threat

Awareness and

Reporting

Training

(TARP)

PWS 1.6.8.1

Within 30 days of contract being awarded and annually thereafter

1 May be submitted electronically via email in pdf format.

COR/System

Deliverable Frequency # of

Copies Medium/Format Submit To

OPSEC Training

Certficates

PWS 1.6.8.3

being awarded

1 May be submitted electronically via email in pdf format.

COR/System

Administrator iWATCH

Training

PWS 1.6.8.4

being awarded

1 May be submitted electronically via email in pdf format.

COR/System

Administrator

Information assurance

(IA)/information technology (IT) training

PWS 1.6.8.5

Before issuance of network access and annually thereafter

1 May be submitted electronically via email in pdf format.

COR/System

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

Below are the descriptions and estimated labor hours for the requirements of this PWS based on historical data. These hours do not project actual requirements for the new contract, nor does it reflect hours required of subcontractors. The contractor is responsible for proposing the appropriate hours and labor mix to perform the requirements of this PWS. This data is provided for informational purposes only.

ITEM

NAME

ESTIMATED

QUANTITY

1 Service Technicians 1920 Hours Per

Year