PWS_-_International_Flight_Dispatch_Services.DOCX

Performance Work Statement (PWS)

For

Secretary, Chief, Vice Chief Staff of the Army International Flight Dispatch Services Support Contract

PART 1

GENERAL INFORMATION

1. Background: Provide 24/7 365 days a year Special Air Mission Planning/Federal Aviation Administration Flight Dispatch Support (Dispatch/flight release/flight filing, Flight planning/Route Analysis, Flight Following, Weather & Notice to Airman briefings, Complete crew briefing packages, Host Nation Diplomatic Clearance Submission/Coordination, Intelligence Threat Briefings, Passport Visa Requirements/Coordination and Airfield Analysis).

Objectives: United States Army Priority Air Transportation Battalion (USAPAT) is seeking to obtain International Flight Dispatch Services Support for 7 airframes (2 x C-37A, 1 x C-37B, and 3 x UC35B) in support of Tier Two and Tier Three personnel (Secretaries of the Military Departments, Chiefs of the Military Services, Commanders of Combatant Commands, Commander, International Security Assistance Force, Under Secretary of Defense for Intelligence, Under Secretary of Defense for Policy, etc.) as depicted IAW DODI 4500.56 in addition to United States Heads & Foreign Heads of State. Obtaining flight support services is crucial to the planning and execution success of Special Air Missions (SAM's) especially in wartime when diplomacy and negotiation become critical elements of national security strategy.

1.2 Description of Services/Introduction: The contractor shall provide all personnel, equipment, tools, materials, supervision, and non-personal services necessary to perform International Flight Dispatch Services Support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.3 Scope: Obtain International Flight Dispatch Services Support that will provide aircrew’s access essential to international planning services and allow them to provide timely, relevant mission planning and execution details to support senior leaders anywhere in the world, providing maximum flexibility to their dynamic schedules, without breaking crew endurance policy.

1.4 Period of Performance: The period of performance will be for a six (6) month base period plus four (4) 12 month options. The Period of Performance reads as follows:

Base Year – Six (6) months Option Year I – 12 month Option Year II – 12 month Option Year III – 12 month Option Year IV – 12 month

1.5 General Information

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in “Performance Requirements Summary”. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.5.2 Quality Assurance: The government will evaluate the contractor’s p performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: NOT APPLICABLE. The contractor shall perform International Flight Dispatch Services Support on recognized U.S. Holidays.

Inauguration Day

1.5.4 Hours of Operation/Place of Performance: The Contractor shall at all times maintain an adequate workforce required 24/7, 365 days year for the uninterrupted performance of all tasks defined within this performance work statement. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.5.5 Type of Contract: The government anticipates award of a FIRM-FIXED-PRICE contract.

1.6.6 Security Requirements: Contractor personnel performing work under this contract must have a SECRET Clearance at time of the proposal submission or contract award, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.6.6.1 PHYSICAL Security The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured at the contractor’s work site where performing International Flight Dispatch Services.

1.6.6.2 Base Access. Contractor personnel and property shall be subject to search and seizure upon entering Joint Base Andrews, Maryland and upon leaving the confines Joint Base Andrews, Maryland.

1.6.7 Special Qualifications: The contractor personnel shall establish and maintain as a minimum: Annually Federal Aviation Administration Flight Dispatcher Certification, International Procedures Certification, Global Decision II (GDSS II) Certification, Aircraft and Personnel Automated Clearance System (APACS) Certification, Foreign Clearance Guide Certification, United States Air Force Air Mobility Command Threat Policy Matrix Certification and Global Data Center (GDC) Certification, Rockwell Collins Flight Operation System (FOS) Certification, Department of Defense Information Assurance Awareness Cyber Awareness Training/Certification . The contractor is responsible for ensuring all employees possess and maintain current certification throughout the execution of this contract.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Primary Point of Contact (POC). The Contractor shall provide United States Army Priority Air Transport Command, Commander, Deputy Commander, S4 representative, International Special Air Mission Planning representative shall be responsible for the performance of the provided service or work. The name of this person and an alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The POC and alternate shall be designated in writing to the Contracting officer at least 24 hours after contract award.

1.6.10 Key Personnel: Projected replacement of key personnel designated by the Contractor in charge of executing this contract and in charge of overseeing International Flight Dispatch Services Support must be submitted in writing to the COR and Contracting Officer for approval 15 (fifteen) days prior to a replacement. All key personnel, FAA Certified Flight Dispatchers must be able to communicate fluently in English both verbally and in writing.

1.6.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.11.1. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

1.6.12 Contractor Travel: Contractor shall be required to travel CONUS and within the National Capitol Region (NCR) during the performance of this contract to meet with the customer and provide training regarding any changes to mission planning/execution. Contractor will NOT be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR), in accordance with FAR 31.205-46 Travel Costs and the limitation of funds specified in this contract. Should Contractor be authorized travel expenses, all travel requires five (5) days by the Government prior approval/authorization by the COR.

1.6.13 Organizational Conflict of Interests: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.14 Contracting Officer’s Representative (COR): The COR will be nominated by the requiring activity and appointed by the contracting officer by separate letter. A copy of the COR’s appointment letter will be sent to the awarded Contractor, identifying the designated duties and limitations of the COR. The COR is authorized to conduct oversight on any and all tasks or requirements and report observations to the Contracting Officer. The COR is not authorized to change any terms or conditions in the contract that pertain to cost, schedule, performance, quality, quantity, or other legal aspects of the resulting order.

1.6.15 Contract Manpower Reporting: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract International Flight Support Services via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mill.

1.6.16 Phase In/Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 15 to 30 day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2 DEFINITIONS & ACRONYMS

The definition must clearly establish what is meant. Each definition provided should be carefully considered, for that definition becomes binding for all requirements in the contract. This section should also contain a complete listing of all acronyms used, giving both the acronyms and the words represented by the acronym).

NCR – National Capital Region DoD – Department of Defense IAW – In accordance with PWS – Performance Work Statement

OCONUS – Outside Continental United States

CONUS – Continental United States

Contracting Officer’s Representative (COR): A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

USAPAT – Define

IF YOU ARE DOING A TIME AND MATERIALS OR LABOR HOURS CONTRACT THE BELOW DEFININTION MUST BE INCLUDED AND TAILORED TO YOUR ACQUISITION IF NECESSARY:

Best Effort: That effort expended by the contractor to perform within the awarded ceiling price all work specified in this task order (TO) and all other obligations under this TO and the basic contract. This effort includes providing required qualified personnel, properly supervised, and following industry accepted methodologies and other practices. The effort is further characterized by operating at all times with the Government’s best interest in mind, using efficient and effective methods, and demonstrating sound cost control. The effort must be identical to the effort that would be expended if this were a firm-fixed price TO and the contractor’s profits were dependent upon reducing costs while meeting the Government’s requirements in terms and quality and schedule. Failure to provide this required effort may result in the withholding of payment for hours expended that do not qualify as best effort or a reduction in the rate per hour to reflect decreased value of services received.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Services: The Government will provide access to Global Decision II (GDSS II), Aircraft and Personnel Automated Clearance System (APACS), Foreign Clearance Guide Certification, United States Air Force Air Mobility Command Threat Policy Matrix and Global Data Center (GDC) Rockwell Collins Flight Operation System (FOS)

3.2 Facilities: The Government will provide NO Facilities

3.3 Utilities: The Government will provide NO utilities.

3.4 Equipment: The Government will provide NO equipment.

3.5 Materials: The Government will provide the contractor with United States Army Priority Air Transport Command’s Standard Operating Procedures, Policies and Directives on PDF attachment via email or in person.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 is provided as Attachment [Insert the attachment number].

4.3. Materials: The Contractor shall provide their own materials required to perform International Flight Dispatch Services Support.

4.4. Equipment: The Contractor shall provide their own equipment required to perform International Flight Dispatch Services Support.

PART 5 SPECIFIC TASKS

5. BASIC SERVICES/SPECIFIC REQURIEMENTS. The contractor shall provide services for International Flight Dispatch Services Support. Contractor to provide as many FAA Part 65 certified personnel required to accomplish all aspects of mission planning and execution. Flight/Mission Planning system must be included and available to the customer so that the vendor and customer can plan and execute the same.

5.1 Flight/mission planning system Access:

5.1.1 Capability to plan worldwide missions for the C-37A/B (2x Gulfstream G550 and 1 x Gulfstream V) and 3 x UC-35B (Cessna Citation Encore).

5.1.2 Provide full aircraft modeling algorithm for aircraft performance and fuel burn

5.1.3 Capability to incorporate military airspace (DAFIF database imbedded)

5.1.4 Capability to obtain diplomatic clearance for overflight, arrival, and departure of foreign airspace required for high priority, high visibility missions (Tier Two and Tier Three), inside and outside of host nation/countries published lead times, at times within only a few hours of being notified.

5.1.5 Capability to plan and avoid designated countries and other designated areas in order to accommodate approved diplomatic clearance restrictions.

5.1.6 Capability to toggle between General Air Traffic (GAT) and Operational Air Traffic (OAT) filing formats.

5.1.7 Capability to ensure GAT/OAT/Tactical routing/flight plans validate thru Host Nation and EUROCONTROL airspace and abide Host Nation AIP’s, DoD Foreign Clearance Guide, Central Flow Management Unit (CFMU) avoiding any delays of airlift missions.

5.1.8 Capability to electronically file valid/ approved flight plans in the Air Traffic Control system.

5.1.9 Capability to store created flight plans for a minimum of 180 days.

5.1.10 Capability to produce worldwide terminal, approach, departure and Enroute charts.

5.1.11 Capability for customer and dispatch provider to access mission planning information/documents/items/flight planning engine/flight plans through secure web access/online portal login.

5.1.12 Federal Aviation Administration Dispatcher Certification Training, International Flight Operations Procedures Course for up to 2 personnel per year at vendor’s facility in addition to a two day orientation training seminar within the vendors dispatch facility to learn all systems required.

5.1.13 Retain capability to adjust flight planning products via the vendor(s) web portal according to customers mission accomplishment needs, i.e. requested adjustments to the format of the flight itinerary.

5.2 Crew dispatch support for approximately 29 missions per contract year. With approximately 5 to 7 changes per mission.

5.2.1 FAA Part 65 certified dispatcher available 24/7/365 for flight following, execution, and mission planning of planned, no-notice, and short notice high priority missions (Tier Two and Tier Three). Contractor to provide as many FAA Part 65 certified personnel required to accomplish all aspects of mission planning and execution.

5.2.2 Dispatchers must be familiar with C-37A/B and UC-35B operating procedures to include but not limited to the various configurations of the C-37A/B and UC-35B fleet, departure/destination/alternate weather requirements, fuel policies, crew duty limitations, and the sensitivity of high visibility passengers aboard the C-37A/B and UC-35B.

5.2.3 Dispatcher will have access to USTRANSCOM Global Decision Support System II, in order to provide flight following and USTRANSCOM mission coordination oversight IAW DODI 4500.56.

5.2.4 Dispatcher with Secret Clearance.

5.2.5 Dispatcher will obtain/have secure access to and review the Air Force, Headquarters Air Mobility Command Threat Policy Matrix and ensure Missions are placed on the Air Tasking Order (ATO) with the ATO Integrator/Planner at least 12 Hours prior to mission execution and obtain confirmation via email.

5.2.6 Dispatcher provide necessary flight planning, briefings (Notice to Airman, Weather, Flight Plans, etc.), and airfield information with regard to aircraft suitability on all departure and arrival runways and taxiways. Dispatcher must and will obtain access and request Meteorological information through Joint Base Andrews, MD Weather Forecasters, https://owsjet15.us.af.mil web portal as a primary means to deliver meteorological information to aircrews as part of their mission briefing packets.

5.2.7 Dispatcher running/rerunning of any flight plan to meet customer’s needs. Mission itineraries will change, on average, 5 to 7 changes between initial planning and actual execution. Required dispatcher initial response time to mission changes or customer queries through the message board will depend on when the change occurs: from initial planning up to 1 week prior to initial response from vendor to customer within 6 hours is required; from 1 week prior to execution to 5 hours prior to execution – initial response from vendor to customer within 2 hours is required; from 5 hours prior to execution through execution – initial response from vendor to customer within 30 minutes is required.

5.2.8 Dispatcher delivery of products via internet, e-mail, Flite Deck Pro, Aviator and fax anywhere worldwide.

5.2.9 Dispatcher filing of flight plans 24/7/365.

5.2.10 Dispatcher validating flight plans through Euro Control, Central Flow Management unit (CFMU) compliance and Host Nations Airspace/Air Traffic Control Facility.

5.2.11 Dispatcher coordinates European Slot Times, Diplomatic Clearances via Aircraft and Personnel Automated Clearance System (APACS), Prior Permission Required (PPRs) numbers, aircraft services (lavatory, fuel, deicing, parking location, etc.) w/Base Operations, Fixed Base Operations, Airport Authorities, arrival/departure times with required agencies and provided updates via Global Decision Support System (GDSS) II . Dispatcher will contact assigned aircrew and USAPT Mission Planner As soon As Possible upon notice of any delay or mission constraints.

5.2.12 Dispatcher transmission of flight plans to 3rd party server for electronic uplink to aircraft.

5.2.13 Dispatcher running and posting of Ops Data for planning execution purposes, and emergency procedures to include single engine departure procedures.

5.2.14 Dispatch agency establishes secure on-line portal and mobile device to enable dispatchers ability to post trip itinerary (format determined by customer), flight plans, SLOT, diplomatic clearance logs, NOTAMS, weather, runway analysis, ATC filing information, and other miscellaneous information as determined by customer. This portal must have the capability to “zip” batches of files download to mobile devices

5.3 Mobile Electronic Flight Bag for the iPad in support of 2 x C-37A/ 1 x C-37B and 3 x UC-35B

5.3.1 Capability to view interactive, worldwide data-driven enroute charts combined with worldwide terminal charts and text.

5.3.2 Capability to view worldwide textual and graphical weather overlays.

5.3.3 Annual Electronic Flight Bag Subscriptions for 22 installations on iPad iOS devices.

5.4 Supplier meet with customer annually at customer’s home station

5.3.4.1 Present flight planning format and show options for how flight plans can be planned and delivered.

5.4.2 Discuss alternate selection and other flight planning considerations.

5.4.3 Address any coordination issues and discuss any changes to mission and flight planning products.

5.5 Runway Analysis

5.5.1 Runway Analysis and Special Engine Failure Procedures, for 2 x C-37A, 1 x C-37B and 3 x UC-35B, for worldwide Commercial, US Military, and Host Nation Military airports.

5.5.2 Vendor will utilize digitized aircraft performance data to run algorithms against airport, terrain, obstacle and environmental data to determine Maximum Take-Off Weight (MTOW), power settings and V speeds that are in compliance with FAA and ICAO regulations for engine-out procedures.

5.5.3 Vendor will maintain a watch list of up to 100 worldwide airfields, as designated by customer.

5.5.4 Vendor will provide takeoff performance solution that are aircraft specific, airport and runway specific, aircraft configuration specific, and environmental condition specific.

5.5.5 Vendor will make runway analysis available to customer via various means, to include customer access via a secure website.

5.5.6 Vendor will make this website available to Dispatch support.

5.5.7 Vendor will coordinate with the Technical POC listed below in the event any of the requirement cannot be met or require deviation.

PART 6 APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. Contractor shall abide by United States Army Priority Air Transport (USAPAT) Command Standard Operating Procedure, Policies and Directives as well as Federal Aviation Administration, International Civil Aviation Organization, Army Regulations, Air Force Instructions, Department of Defense Instructions or any other directive as directed by USAPAT representatives. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

DEVIATION FROM STANDARD”)

Method of Surveillance

PRS # 1.

5.1 Robust Modern flight/mission planning engine/access.

PRS # 2

5.2 Crew dispatch support for approximately 29 missions per contract year. With approximately 5 to 7 changes per mission.

PRS # 3

5.3 Electronic Flight Bag for the iPad in support of 2 x C-37A/ 1 x C-37B and 3 x UC-35B

PRS # 4

5.4 Supplier meet with customer semi-annually at customer’s home station

PRS # 5

5.5 Runway Analysis

TYPES OF SURVEILLANCE TO SELECT FROM:

RANDOM SAMPLING: APPROPRIATE FOR FREQUENTLY RECURRING TASKS. EVALUATE RANDOMLY SELECTED SAMPLES OF THE LOT TO DETERMINE THE ACCEPTABILITY OF THE ENTIRE LOT.

RANDOM INSPECTION GUIDE, METHOD OF SURVEILLANCE, LOT SIZE, SAMPLE SIZE, PERFORMANCE

REQUIREMENT, SAMPLING PROCEDURE, INSPECTION PROCEDURE

100 PERCENT INSPECTION: APPROPRIATE FOR TASKS THAT OCCUR INFREQUENTLY. INSPECT AND EVALUATE PERFORMANCE EACH TIME TASK IS PERFORMED PERIODIC SURVEILLANCE: EVALUATION OF SAMPLES SELECTED ON OTHER THAN 100% OR STATISTICALLY RANDOM BASIS. (I.E. MONTHLY, QUARTERLY, SEMI-ANNUALLY ETC.) VALIDATED CUSTOMER COMPLAINT: COMPLAINTS MUST BE VALIDATED.

TECHNICAL EXHIBIT 2 DELIVERABLES SCHEDULE

day of each month for: Dec, Mar, Jun, and Sep.

TERMS AND CONDITIONS

FLIGHT PLANNING SERVICES

1. Services to be Furnished. Subject to the terms and conditions contained herein, VENDOR shall provide to Customer and Customer agrees to subscribe to the following mission planning services (the “Services”) for its flight planning requirements in support of its aircraft. Customer will have 24x7 access to and use of the following Services. Customer may choose to have access to the information and perform the Services itself or may choose to the VENDOR perform the Services.

A. Flight Planning Services.

(i) Access to and use of VENDOR flight planning engine for military use and flight plan filing services Online;

(ii) Use of aircraft, airport, airport fleet, alternate, MEL, restricted area, route, route constraint, scenario, WX, flight brief, enroute charges and schedule databases;

(iii) Worldwide NavData updated every 28 days;

(iv) Online user manuals, including revisions.

B. Weather and NOTAM Services.

(i) Non-graphic (text) weather briefings;

(ii) Graphic weather maps, including VENDOR Aviation Weather Maps, Worldwide Satellite Imagery, and U.S. NEXRAD Radar Mosaics;

(iii) VENDOR Worldwide NOTAM Service.

C. Basic RAIM Prediction for RNP. Integrity monitoring of GPS satellites for Customer chosen flight plans using performance based navigation (PBN) to RNP0.3. An RNP of

0.3 means the aircraft navigation system must be able to calculate its position to within a circle with a radius of 3 tenths of a nautical mile.

RAIM is an acronym for Receiver Autonomous Integrity Monitoring. RNP is an acronym for Required Navigation Performance.

(Advanced RAIM Prediction for RNP is available upon Customer’s request and at an additional fee. Advanced RAIM is defined as integrity monitoring of GPS satellites taking into account on board GPS equipment for Customer-chosen flight plans using PBN at levels less than RNP0.3.)

D. Flight Tracking Services. Customer ACARS position reports, provided that Customer supplies them to VENDOR in global aircraft situation display format.

E. VENDOR’s proprietary graphical user interface system to enable access to VENDOR’s flight planning engine system.