1111 - PWS.pdf

AUG 22

Performance Work Statement (Includes associated Performance Requirements Summary (PRS)

FOR

Unsecure Offsite Tape Storage and Critical Special Mission Emergency Services

(Follow-On)

AT THE

U.S. Army Acquisition, Logistics and Technology Enterprise Systems & Services (ALTESS) Project Office

Radford Army Ammunition Plant, Radford, VA

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to follow all state, federal, and environmental safety regulations while providing all personnel, equipment, supplies, facilities, transportation, specialized tools, materials, supervision, and other items to provide Unsecure Offsite Tape Storage and Critical Special Mission Emergency Services directly supporting the ALTESS Enduring Data Center (EDC) located on site in Radford, VA 24141-1061.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: Disaster recovery for any business including the government is vital to continuance of the mission after mission impacting disaster. Any type of disaster from major fires, earthquakes, hurricanes, floods any many others can gravely interrupt mission continuance and success. Disaster recovery of media whether in the cloud or physically offsite is a required and crucial part of any data center’s protection from downtime following such a disaster. For more than 10 years, the Army and ALTESS have established disaster recovery plans to include steps on replicating the data to tapes and separating them geographically out of danger zones. ALTESS will have a continual need for offsite storage back-up whether it may be physical LTO media or migration to cloud-based backup in the near future and beyond.

1.3 Scope: The contractor shall furnish all labor, tools, materials, equipment, and supervision necessary to complete work associated with providing Unsecure Offsite Tape Storage and Critical Special Mission Emergency Services directly supporting the ALTESS Enduring Data Center (EDC) located on site in Radford, VA 24141-1061.

1.4 Objectives: The objective of this service is to provide Unsecure Offsite Tape Storage and Critical Special Mission Emergency Services directly supporting the ALTESS Enduring Data Center (EDC) located on site in Radford, VA 24141-1061.

1.5 General Information:

1.5.1 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.2 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.2.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.3.1 Government Facility Office Hours: The Government facility office hours are 7:00am

– 4:00pm, Monday through Friday except U.S. Holidays identified in paragraph 1.5.2.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.3.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 7:00am – 4:00pm, Monday through Friday. The Government facility is open except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, weather, or similar Government directed facility closings

1.5.3.3 Contractor Support Hours: The Contractor shall provide support between the hours 7:00am – 4:00pm, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, weather, or similar Government directed facility closings. Work expected to be performed outside of these hours must be approved by the Government at least one week in advance. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4 Place of Performance: The work to be performed under this contract will be performed at the Radford Army Ammunition Plant (RFAAP), ALTESS building 450 and associated areas within the ALTESS data center located onsite in Radford, VA 24143.

1.5.5 Period of Performance: The period of performance shall be a base with four (4) option years:

Base Year: 3/1/2026 – 2/28/2027 Option Year 1: 3/1/2027 – 2/28/2028 Option Year 2: 3/1/2028 – 2/28/2029 Option Year 3: 3/1/2029 – 2/28/2030 Option Year 4: 3/1/2030 – 2/28/2031

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings, and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.6.2 Background Checks: Contractor(s) and service personnel visiting the Radford Army Ammunition Plant (RFAAP) must have US citizenship and provide one form of valid photo ID for entrance onto RFAAP. All personnel shall be escorted at all times.

All contractor and service personnel providing a recurring service to the RFAAP installation are required to obtain a RFAAP badge. In order to obtain a RFAAP badge the contractor shall submit and obtain a favorable nationwide formal background investigation for the personnel.

This background investigation must be from a state agency or licensed background firm and not a computer search. Contractor personnel cannot have any adjudication actions (parole, probation, or open case files) within the past 5 years, or they will not be able to obtain a RFAAP badge and access to the installation shall be denied. The investigation shall be submitted to RFAAP security personnel though the contracting official. The RFAAP Security Office shall then, upon validation of the favorable investigation, provide the RFAAP badge.

The personnel receiving a RFAAP badge shall be required to carry the badge with them at all times while on the installation and secure the badge out of sight when not on the installation.

Cell phones, cameras, PDA, and electronic devices are not allowed on the installation without prior approval.

Contractors not requiring a RFAAP badge must obtain a visitor’s badge at the Visitor Station located at the entrance to the RFAAP facility. This badge must be worn at all times and be plainly visible.

Contractor personnel performing work under this contract must possess and abide by the security requirements at the time of proposal submission, and must maintain the level of security required for the life of the contract

1.6.2.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 7 business days prior to service of receipt by the Contractor, identifying such with the appropriate contract number (#). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 7 business days of receipt by the Contractor, identifying such with the appropriate contract number (#}). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.6 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program AR 190-13.

1.6.7 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.7.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.8 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.9 Key Personnel: The following personnel are considered key personnel by the Government:

Key Personnel (Government):

Dave Duncan Technical Management Lead US Army Acquisition Logistics Technology Enterprise Systems and Services (ALTESS) Office: 520-945-2741 Email: david.m.duncan16.civ@army.mil

Christopher “Devon” Taylor Team Lead, Backup Storage US Army Acquisition Logistics Technology Enterprise Systems and Services (ALTESS) Office: (520) 706-2257 Email: Christopher.d.taylor119.ctr@army.mil

Contracting Office Representative (COR) Alison J. McCraw Acquisitions Management Specialist US Army Acquisition Logistics Technology Enterprise Systems and Services (ALTESS) Office: 520-706-0045 Email: alison.j.mccraw@army.mil

1.10 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.10.1 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee.

Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes.

1.11 Contractor Travel: There is no specific Government-directed travel as part of this PWS.

1.12 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.13 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.14 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.15 Environmental Compliance: The following provides information on Environmental Compliance.

1.15.1 Environmental Compliance Plan and Program: The Contractor shall ensure that all of its operations and activities conform to the ALTESS and Radford Army Arsenal environmental policy requirements. The Contractor shall ensure that all contract personnel have received appropriate levels of training in the handling, use, storage, and disposal of hazardous material. In addition, the Contractor shall ensure that all Contractor controlled activities on the Radford Arsenal installation are conducted in accordance with the Radford Army Arsenal and ALTESS Spill Prevention and Response Plan, Solid Waste Policy.

“If contract requires the use of hazardous materials/substances, the Contractor shall, prior to mobilization, inform the ALTESS facility management team of the amounts and types of hazardous materials needed to be brought onto the Garrison in order to fulfill their contractual requirements. Contractor shall also provide the Safety Data Sheets, storage requirements and proposed storage locations for the hazardous material.

“The Contractor shall clean up at its own expense any contamination, including soil and ground water contamination caused by hazardous materials/substances brought onto the garrison, or by his activities. The Contractor must immediately report any hazardous substance spills to the ALTESS facility management team.

1.16 Government Property and Services: The Government will make available the restroom facilities in Building 220 and/or Building 450 for the contractor’s use in performance of tasks outlined in the PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis ALTESS Acquisitions Logistics & Technology Enterprise Systems & Services ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ASTM American Society For Testing and Materials AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IT Information Technology JPAS Joint Personnel Adjudication System KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs

OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RFAAP Radford Army Ammunition Plant RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Facilities: The Government will make available the restroom facilities in Building 220 and/or Building 450 for the contractor’s use in performance of tasks outlined in the PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.2 Utilities: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities.

PART 4

SPECIFIC TASKS

4.1 Basic Services: The Contractor shall provide transportation or equipment, and services required to perform work under this contract in accordance with this PWS, Unsecured Offsite Tape Storage and Critical Special Mission Emergency Services shall include:

4.1.1 Unsecure Offsite Tape Storage for:

• Vaulting:

• Vaulting facilities within four (4hr) hours / two hundred- fifty (250) miles from ALTESS facilities.

• Vaulting of 1,200 Liner Tape-Open (LTO) media

• Provide option to increase LTO media by twenty (20) LTO media during option years (as needed)

• Provision of a climate-controlled facility that includes:

o 65° degree / 40% humidity (industry standard) storage Not to exceed +-5° degrees of RH%

• Secured facility (commercial & government certified)

• Tape labeling o Digital bar code labeling

• Provide a vaulting maximum limit indicator o Limit indicator to be set when vaulting reaches within 10% of max level (1,200) Limit indicator to adjusted to incorporate increased vaulting on base and option years (as needed) shall remain at 10% of maximum level.

4.1.2 Transportation Services/Media Management shall Include:

• Certified shipping containers

• Containers shall meet the necessary level of tape security

• Lockable/sealable

• Labeled/numbers (digital barcode(s))

• Container verification via electronic printed listing

• Inbound and outbound

• Container specification shall be resistant to:

• Impact

• Water

• Overpressure

• Fire

• Pick-up and delivery shall include:

• Transportation of 25 LTO media per week

• Delivery to-and-from ALTESS, Raford Army Arsenal, Raford, VA.

Within four (4hr) hours / two hundred- fifty (250) of facility.

• Certified and cleared courier(s)

4.1.3 Administrative Services Shall include:

• Itemized billing

• Standardized billing cycle

• Available LTO media management portal that includes:

• Automation of requesting media pickups

• Online tracking of media

• Real-time online inventory access of vaulted LTO media

• Inventory, status, and exceptions reports

• 27/7 access

• Media tracking (in transit, at vault etc.).

• 24/7 customer support

5. Critical Special Mission Emergency Services.

5.1 CRITICAL SPECIAL MISSION EMERGENCY SERVICES: Services shall include scheduling, transportation, containers, pick-up and delivery to and from facilities, services during after hours, holidays/weekends (if needed) at the 24/7, 2-hour response time on site.

Emergency service to be managed by the Contractor's staff. Emergency calls will receive immediate response from the Contractor technical support staff. In the event Government Designated Representative chooses to leave a message on Contractor’s Emergency Call number, Contractor will return Government’s call within 30 minutes.

6. Service Contract Reporting

6.1 System for Award Management (SAM) Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the {Insert Component’s Name} via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria.

Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service

Contract Report. Each service contract which meets the FAR Subpart 4.1703 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

• Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

• Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

Steps for Editing a Submitted Report

1. Follow steps 1-4 above. Any previously submitted SCR will have a View/Edit button instead of an Add button.

2. Select View/Edit. You will be able to view the current SCR, edit available fields, and resubmit the record. You can also delete previously entered information altogether.

STD: All information provided by the Contractor shall be accurate, complete, and not exceed suspense dates noted in corresponding paragraph above.

AQL: 100% Compliant

PART 7

APPLICABLE PUBLICATIONS

7. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

7.1.1 National Industrial Security Program Operating Manual (DoD 5220.22-M)

7.1.2 Installation Access Control (AE Reg 190-16)

7.1.3 The Army Physical Security Program (AR 190-13)

7.1.4 Contractor Identification (AE Reg 27-715)

7.1.5 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

7.1.6 Policies and Procedures for Property Accountability (AR 735-5)

7.1.7 Inspection, Monitoring, Testing, and Corrective Action, 42 United States Code § 6991d

(c) (2005)

7.1.8 Federal Facilities, 42 United States Code § 6991f (2005)

7.1.9 Information Technology Contingency Plan, Department of Army Pamphlet DA PAM

25.1.2 (p.10) (2020)

7.1.10 Contingency Planning Guide for Federal Information Systems – National Institute of Standards and Technology, US Department of Commerce, NIST Special Publication 800-34 Rev 1 (p. 21) (2021)

7.1.11 Standard for the Protection of Records, National Fire Protection Agency (NFPA) 232 (2022).

7.1.12 Telecommunication Infrastructure Standard for Data Centers, American National Standards Institute, Telecommunication Industry Association, ANSI/TIA 942 (2020) Protection of Environment, Standards for Universal Waste Management, 40 C.F.R.

§273.2(b)(1999)

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

Service Required Standard of Performance

Acceptable Quality Level

(AQL)

Surveillance Method

Incentive / Disincentiv e

PRS#1

The contractor shall provide Unsecure Offsite Tape Storage Services that include vaulting of 1,200 Linear Tape Open (LTO) media as outlines within this

PWS.

Contractor shall vault and store LTO media as outlined by industry and governmental tape storage standards as specified within this PWS and as directed by

Zero environmental mishaps, loss of assets, or security incidents in performance of this service.

PD ALTESS, Facility manager and/or COR representatives through Governmental Surveillance Documentation, customer complaint systems or visual performance inspection.

None

Para 1 Para 1.1 Para 1.3 Para 1.5.5 Para 4.

ALTESS

government back-up managers.

PRS#2

The contractor shall provide Transportation Services and Media Management of 25 LTO media per week to include ability to increase additional media (20 LTO media) on option years (as needed) as outlined within this PWS.

PWS.

Para 4.1.2.

Contractor shall provide approved containers, trackable labeling, and delivery services to support offsite tape storage services.

Zero environmental mishaps, loss of assets, or security incidents in performance of this service.

PD ALTESS, Facility manager and/or COR representatives through Governmental Surveillance Documentation, customer complaint systems or visual performance

PRS#3

The contractor shall provide administrative services that encompass;

standardized billing, automated portal, 24/7 LTO media access, and 24/7 customer services as outlined within this PWS.

PWS

Para 5.1.3

Provide 24/7/365 administrative access via live/automated support systems without latency or interruption.

Less than .5 to 1 hour downtime of support systems to include no security incidents in performance of this service.

PD ALTESS

datacenter managers, Facility manager and/or COR representatives through Governmental Surveillance Documentation, customer complaint systems or visual performance inspection.

None

PRS#4

Contractor shall provide Critical Special Mission Emergency

Provide services during after hours, holidays/weeken ds (if needed) at

Zero environmental mishaps, loss of assets, or security

PD ALTESS, Facility manager and/or COR representatives through Governmental

Services that include:

scheduling, transportation, containers, pick-up and delivery to and from facilities, services during after hours, holidays/weekends (if needed) at the 24/7, 2-hour response time on site.

PWS

Para 5.

the 24/7, 2-hour response as needed.

incidents in performance of this service.

Surveillance Documentation, customer complaint systems or visual performance

8. DELIVERABLES

8. The items listed Table 8, Deliverables Summary, are deliverable to the Government in accordance with this PWS.

Table 8: Deliverables Summary

Deliverable Frequency Number of Items/Copies

Format

Submit To

Service Overview and Agreement

Twice/As requested

One (1) copy/ As requested

Hardcopy or via email

C. Devon Taylor christopher.d.taylor119.ctr@army .mil Backup Team Lead, ALTESS

Dave Duncan, david.m.duncan16.civ@army.mil Technical Management Lead, ALTESS

Alison McCraw Alison.j.mccraw.civ@army.mil Acquisitions Management Specialist, ALTESS

Account Set up Once/As requested

One (1) copy/ As requested

Hardcopy or via email

C. Devon Taylor christopher.d.taylor119.ctr@army .mil Backup Team Lead, ALTESS

Dave Duncan, david.m.duncan16.civ@army.mil Technical Management Lead, ALTESS

Alison McCraw Alison.j.mccraw.civ@army.mil Acquisitions Management Specialist, ALTESS

Transportation Inventory

Per Service/As requested

One (1) copy per service/As requested

Hardcopy or via email

C. Devon Taylor christopher.d.taylor119.ctr@army .mil Backup Team Lead, ALTESS

Dave Duncan, david.m.duncan16.civ@army.mil Technical Management Lead, ALTESS

Alison McCraw Alison.j.mccraw.civ@army.mil Acquisitions Management Specialist, ALTESS

Critical Special Mission Emergency Services/Inventory Report(s)

Per Service/As requested

One (1) copy per service/As requested

Hardcopy or via email

C. Devon Taylor christopher.d.taylor119.ctr@army .mil Backup Team Lead, ALTESS

Dave Duncan, david.m.duncan16.civ@army.mil Technical Management Lead, ALTESS

Alison McCraw Alison.j.mccraw.civ@army.mil Acquisitions Management Specialist, ALTESS