PWS_Custodial_Services.docx
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- FORT LEE CUSTODIAL
- Solicitation number
- W91QF519016513
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TE 3 BUILDING LIST
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| File | Type | Posted |
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| TE_3_Building_List_V1.xls | XLS spreadsheet | |
| TE_6_Building_Restroom_and_Container__Count.docx | DOCX document | |
| TE_1_Annex_D_Custodial_Services.docx | DOCX document | |
| TE_5_Special_Cleaning_Instructions_v2.docx | DOCX document | |
| TE_7_Cleaning_Product_List_v2.docx | DOCX document | |
| TE_4_CDC_Fitness_Facility_Listing.docx | DOCX document |
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Performance Work Statement (PWS)
Custodial
19 February 2019
Table of Contents
| Introduction | 1 | |
| 1.1 | Background | 1 |
| 1.2 | Objectives | 1 |
| 1.3 | Climatic Conditions | 1 |
| 1.4 | Facility Access | 1 |
| 1.5 | Traffic Flow | 2 |
| 1.6 | Drainage | 2 |
| 1.7 | Restoration of Landscape Damage | 2 |
| 1.8 | Dust Suppression | 2 |
| 2.0 | Requirements | 2 |
| 2.1 | Description of Services | 2 |
| 2.1.1 | Non-Personal Services | 2 |
| 2.1.2 | General Information. | 2 |
| 2.1.3 | Place of Performance and Hours of Operation. | 3 |
| 2.1.4 | Federal Holidays | 3 |
| 2.1.5 | Travel/Temporary Duty | 3 |
| 2.1.6 | Emergency Services | 3 |
| 2.1.7 | Contract Administration and management. | 4 |
| 2.1.8 | COR/ACOR Functions | 5 |
| 2.1.9 | Quality Control (QC) | 5 |
| 2.1.10 | Subcontract Management. | 5 |
| 2.1.11 | Contractor Employees | 5 |
| 2.1.12 | Business Relations | 7 |
| 2.2 | Work Management. | 7 |
| 2.2.1 | Coordination | 7 |
| 2.2.2 | General Fund Enterprise Business System (GFEBS). | 7 |
| 2.3 | As-Builts and Geospatial Information System (GIS). | 8 |
| 2.3.1 | Maintain As-Builts | 8 |
| 2.3.2 | Real Property Records Updates | 9 |
| 2.3.3 | GIS | 9 |
| 2.3.4 | GIS Support Services | 9 |
| 2.3.5 | GIS Files | 9 |
| 2.3.6 | Other Documents | 9 |
| 2.4 | Historic Property or Archaeological Site | 9 |
| 2.4.1 | Repair and Replacement | 9 |
| 2.5 | Special Requirements | 10 |
| 2.5.1 | Security. | 10 |
| 2.5.2 Security Training. | 11 | |
| 2.5.3 | Safety | 11 |
| 2.5.4 Training, Physical Requirements, or other Expertise Required. | 11 | |
| 2.5.5 | Environmental Requirements. | 11 |
| 2.5.6 Contingency Plans. | 12 | |
| 2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. | 13 | |
| 2.6.1 Project Support. | 13 | |
| 3.0 | Performance Requirements and Standards | 13 |
| 3.1 | High Level Objectives (HLO). | 13 |
| 3.1.1 | Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs). | 14 |
| 3.2 | Transition | 14 |
| 3.3 | Contractor Manpower Reporting Application (CMRA). | 14 |
| 3.3.1 | Reporting Labor Hours | 14 |
| 4.0 | Performance Requirements Summary (PRS) Matrix. | 15 |
| 4.1 | Quality Assurance | 16 |
| 4.2 | Quality Control Plan (QCP) | 17 |
| 5.0 | Common Levels of Service (CLS) | 17 |
| 6.0 | Deliverables | 18 |
| 7.0 | Related Documents. | 21 |
| 7.1 | Definitions and Acronyms | 21 |
| 7.1.1 | Definitions | 21 |
| 7.1.2 | Acronyms | 31 |
| 7.2 | Applicable Directives, Publications. | 33 |
| 7.3 Technical Exhibit (TE). | 41 | |
| 7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE) | 42 | |
| 7.4.1 | Utilities | 42 |
| 7.3 | Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE) | 43 |
| 7.5.1 Contractor-Furnished Material and Responsibilities | 43 | |
| 7.5.2 Contractor-Furnished Items | 43 | |
| 7.5.3. | Contractor Facilities | 43 |
| 7.6 | U.S. Department of Labor (DOL) Wage Determination (WD) | 43 |
Introduction. This is a non-personal services contract to provide custodial. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.
Background Fort Lee is located in Virginia, Prince George country, Fort Lee and consists of approximately 5907 acres and 440 buildings. The population base consists of approximately 22750 military, Government civilian, and Contactor personnel, as well as 5450 resident family members.
Objectives . The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents, and TE1 .
The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables (Section 6) presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill custodial services and their component needs, emphasizing innovation and commercial best practices. The goal for this janitorial service contract is to support mission accomplishment by providing clean, healthy environment for occupants, users, and visitors to facilities identified to receive custodial services under this contract. To meet this goal close coordination is required between the contractor and Contracting Officer’s Representative (COR) to efficiently provide custodial services while minimizing disruptions to operations within the facilities and meeting security requirements as described in current Operational Security (OPSEC) guidelines.
Climatic Conditions . The average annual rainfall is 46 inches; with the wettest months being February-July. The average annual snowfall is 6 inches, with snowfall expected during the period of January-March. The average frost-free period (growing season) during the year is about 276 days. The first killing frost may be expected about November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 91 and 29 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 29 degrees in the month of july to a high of 91 degrees in the month of July, Summer temperatures often reach 91 degrees Fahrenheit, while sub-freezing weather is common during the winter months.
1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.
| 1.5 | Traffic Flow. N/A |
| 1.6 | Drainage. N/A |
| 1.7 | Restoration of Landscape Damage. N/A |
| 1.8 | Dust Suppression. N/A |
2.0 Requirements.
2.1 Description of Services. See TE1 for the specific CLS or Functional Area (FA).
2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.
2.1.2 General Information.
2.1.2.1 Period of Performance (PoP). The PoP consists of 5 years and 1 months. The PoP is as follows:
| Phase-in/out Period | 1 January 2020 – 31 January 2020 | |
| Base Period | 1 February 2020 –31 December 2021 | |
| Option Period I | 1 January 2021 – 31 December 2022 | |
| Option Period II | 1 January 2022 – 31 December 2023 | |
| Option Period III | 1 January 2023 – 31 December 2024 |
2.1.3 Place of Performance and Hours of Operation.
2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) 3.
2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, except Child Development Services (CDC) 6:00 AM to 6:00 PM. For the CDC the contractor shall have at least one employee when CDC facilities open to ensure all work performed the evening before is to CDC Management’s approval, or rooms/areas needing additional work are done at that time. The contractor shall perform and complete scheduled cleaning services during normal hour of operation, except where scheduled after normal duty hours (CDC, fitness centers, and floor work). The contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.
2.1.4 Federal Holidays
. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).
| New Year’s Day | Labor Day | |
| Martin Luther King Jr.’s Birthday | Columbus Day | |
| President’s Day | Veteran’s Day | |
| Memorial Day | Thanksgiving Day | |
| Independence Day | Christmas Day |
2.1.4.1 The Contractor shall provide personnel support within 8 hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.
2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:
a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or
b. Reschedule the work on any day mutually satisfactory.
2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within 2 hours. The Contractor shall resume operations with KO approval.
2.1.5 Travel/Temporary Duty. N/A
2.1.6 Emergency Services
. N/A
2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.
2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.
2.1.7 Contract Administration and management.
2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.
2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.
2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:
2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.
2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.
| 2.1.7.3.2.1 | COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order. |
| 2.1.7.3.3. | The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA). |
| 2.1.8 | COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel. |
| 2.1.9 | Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation. |
2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.
2.1.10 Subcontract Management. N/A
2.1.11 Contractor Employees.
2.1.11.1 Key Personnel.
2.1.11.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract shall have and maintain a secret clearance at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.
2.1.11.1.2 N/A
2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.
2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.
2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.
2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.
2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.
2.1.11.1.8 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.
2.1.12 Business Relations
. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 1 days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.
2.2 Work Management. N/A
2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.
2.2.2 General Fund Enterprise Business System (GFEBS). N/A
2.2.2.1 GFEBS Certification. N/A.
2.2.2.2 Preventive Maintenance Orders (PMO). N/A
2.2.2.3 Operations Work Orders (OWO). N/A
2.2.2.4 GFEBS Support. N/A
2.2.2.4.1 Database Tasks/Requirements. N/A
2.3 As-Builts and Geospatial Information System (GIS). N/A
2.3.1 Maintain As-Builts. N/A.
| 2.3.1.1 | Support. N/A |
| 2.3.1.2 | Training. N/A |
| 2.3.2 | Real Property Records Updates. N/A |
| 2.3.3 | GIS. N/A |
2.3.4 GIS Support Services. N/A
2.3.5 GIS Files. N/A
2.3.6 Other Documents. The Contractor shall update and maintain other documents, which include the following: N/A
2.4 Historic Property or Archaeological Site. N/A
2.4.1 Repair and Replacement. N/A
2.5 Special Requirements
2.5.1 Security.
2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.
2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.
2.5.1.3 Contractor Vehicle Registration
. N/A
2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.
2.5.1.5 Physical Security. N/A
2.5.2 Security Training.
2.5.2.1 iWATCH ,AT, OPSEC Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.
Annual required training of Contractor employees: Anti-Terrorism (AT) Awareness Training and Operations Security (OPSEC) Awareness Training is required to be completed annually by each employee that requires access to the installation for performance of their duties. Once the online training has been completed by each individual, the contractor shall ensure that copies of the completed certificates are provided to the COR for inclusion into the contract file. Training is available for AT at https://atlevel.dtic.mil/at/ and for OPSEC at https://cdsetrain.dtic.mil/opsec/index.htm.
| 2.5.3 | Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program. |
| 2.5.3.1 | Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change. |
| 2.5.3.2 | Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives. |
2.5.4 Training, Physical Requirements, or other Expertise Required.
| 2.5.4.1 | The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of Virginia. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance. |
| 2.5.5 | Environmental Requirements. |
2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.
2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.
2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.
2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.
2.5.6 Contingency Plans.
2.5.6.1 General. N/A
2.5.6.2 Mobilization Contingency Plan. N/A
2.5.6.3 Disaster Contingency Plan. N/A
2.5.6.4 Dispute Contingency Plan. N/A
2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.
2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A
2.6.1 Project Support. N/A
3.1 High Level Objectives (HLO).
3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).
3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.
3.1.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.
3.2 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a Phase In/Phase Out Plan to be implemented by the Contractor. The Contractor shall have key personnel on board, during the 30 day transition period. The plan shall specify a training program and a date for transferring responsibilities for the work and shall be subject to the KO's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.
3.3 Contractor Manpower Reporting Application (CMRA).
3.3.1 Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: https://CMRA.ARMY.MIL.
The required information includes the following:
a. Names of the KO and COR;
b. Contract number, including task and delivery order number;
c. Beginning and ending dates covered by reporting period;
d. Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;
e. Estimated direct labor hours (including subcontractors);
f. Estimated direct labor dollars paid this reporting period (including subcontractors);
g. Total payments (including subcontractors);
h. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each subcontractor if different);
i. Estimated data collection cost;
j. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);
k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);
l. Presence of deployment or contingency contract language; and
m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).
As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.
Reporting period shall be the PoP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.
The COR/ACOR is responsible for verifying that the Contractor has reported the required data.
4.0 Performance Requirements Summary (PRS) Matrix.
Required Services
| Performance Standard |
| Acceptable Quality Level (AQL) |
| Method of Surveillance |
| Incentive (Positive and/or Negative) |
# 1.
Contractor shall ensure all work accomplished meets all maintenance and repair standards listed in TE 1 and all applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.
| The Contractor shall provide services IAW PWS, para. 1.2. |
| 2% Deviation from performance Standard; |
% calculated by dividing the number of defects by the number of observations.
| Random Sampling and Customer Complaints; Inspections and complaint validations performed by the COR/ACOR. |
| Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; Contractor shall re-perform the service. |
# 2.
The Program Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.
| The Contractor shall provide a central point of contact IAW PWS, para. 2.1.4.1. |
| Zero Deviation from performance standard |
| 100% daily and verification/confirmation by the COR/ACOR. |
| Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential negative CPARS report. |
#3.
The Contractor shall develop and maintain a Quality Control Plan approved by the KO.
| The Contractor shall provide a QCP IAW PWS, para, 4.2. |
| Zero Deviation from performance standard. |
| Review and acceptance by the by the KO on submission of QCP and each revised QCP. |
| Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative. |
# 4.
The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.
Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW PWS para. 2.1.11.1.6.
Zero Deviation from performance standard.
| The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site. |
| Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer. |
#5.
Damages caused by Contractor employees shall be repaired at no cost to the Government.
| The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition AW PWS, para. 3.1.1.1. |
| Zero Deviation from performance standard |
| COR/ACOR will review 100% of damage reports. |
| Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative. |
#6.
The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the COR/ACOR.
The Contractor shall perform IAW PWS, para. 2.5.2.1
Zero Deviation from performance standard (Risk assessed high risk)
| 100 Percent Inspection of copies of these licenses or certifications |
| Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative |
4.1 Quality Assurance
. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.
4.2 Quality Control Plan (QCP)
. Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.
5.0 Common Levels of Service (CLS)
The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.
The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.
| CLS |
| Service Title |
| Attachment No. |
| 402 |
| Custodial Services |
| TE 1Attachment D |
6.0 Deliverables
| DELIVERABLE |
| FREQUENCY |
| # OF COPIES |
| MEDIUM/FORMAT |
| DISTRIBUTION |
A001 (PWS, para. 2.1.6.1) Accident Requiring Emergency Medical Treatment
| Immediate. Not later than two (2) hours after the incident |
| N/A |
| Email or Telephone |
| KO or COR/ACOR |
A002 (PWS, para. 4.2) Quality Control Plan
Initial: within 30 days of contract award Updates: All QCP updates shall be accepted by the KO
| 1 Electronic Copy |
| MS Word |
| KO |
A003
TE1
Attachment D Section 2.9.2 Contractor Log
| Monthly: By the 10TH |
| 1 Electronic Copy |
| COR |
A004 (PWS, para. 2.1.11.1) Key Personnel – Provide name of Program Manager
| Submit resumes and organization chart (to include contact info) for initial and replacements |
| 1 Electronic Copy |
| MS Word |
| KO |
A005 (PWS, para. 2.5.1.4) Physical Security Checklist or Log (Only applicable to GFP and Facilities)
| Submit NLT the 10th of each month following the month of surveillance |
| 1 Electronic Copy |
| Army Standard Form (SF) 701 Activity Security Checklist |
| COR/ACOR |
A006 (PWS, para. 2.5.2.1) Training Completion Certificates Certificates filed within twenty-four (24) hours prior to employees commencing performance.
1 Copy of Certificate
Electronic
COR/ACOR
A007 (PWS, para. 2.3.3.1) Safety Plan
Review and Acceptance: During phase in and within 10 days of commencement of work
| 1 Electronic Copy |
COR/ACOR
A008 (PWS, para. 2.5.5.2) Recycled or Recovered Products Report and Certification
| Annual, upon completion of the basic year and each option year |
| 1 Electronic Copy |
| MS Word Report IAW requirements at: FAR 52.223-9 Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items |
COR/ACOR
A009 (PWS, para. 2.5.5.3) Safety Data Sheets (SDS) for approval on all materials Five (5) days before delivery of the material
1 Electronic Copy of each sheet
See FAR 52.223-3 Hazardous Material Identification and Material Safety Data
COR/ACOR
A010 (PWS, para. 2.5.5.3) Environmental Compliance, All environmental and hazardous material records
| Beginning of the next duty day after the Government’s request to view the records |
| Make records available |
| Coordinate with COR/ACOR |
| COR/ACOR |
A011 (PWS, para. 3.1.1.1.2) Damage Report
| Monthly |
| 1 Electronic Copy |
| .PDF with digital signature |
| COR/ACOR |
A012 (PWS, para. 2.5.5.4) Spill Plan
| Contact by written notification within one (1) hour |
| 1 Electronic Copy |
| Coordinate with COR |
| KO |
A013 (PWS, para. 3.2) Transition Phase In/Phase Out 30 days at the start and end of contract
| 1 Electronic Copy |
| Electronic |
| KO |
A014 (PWS, para. 3.3.1) Contractor Manpower Reporting Application (CMRA)
Annually NLT October 31, or IAW requirements at cmra.army.mil
| Online Entry |
| Via website IAW requirements at cmra.army.mil |
COR/ACOR
7.0 Related Documents.
7.1 Definitions and Acronyms
7.1.1 Definitions.
7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.
7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.
7.1.1.3 Ashes. N/A
7.1.1.4 Bulk Waste. N/A.
7.1.1.5 Bulky Waste. N/A
7.1.1.6 Cannibalize. N/A
7.1.1.7 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.
7.1.1.8 Child, Youth and School Services (CYS). Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS). CYS is used when referencing all programs.
7.1.1.9 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.
7.1.1.10 Collection. N/A
7.1.1.11 Collection Frequency. The number of times collection is performed during a specific time frame.
7.1.1.12 Collection Point. N/A
7.1.1.13 Commercial Solid Waste. N/A
7.1.1.14 Construction and Demolition (C&D) Waste. N/A
7.1.1.15 Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.
7.1.1.16 Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.
7.1.1.17 Contract Discrepancy Report (CDR). A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.
7.1.1.18 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
7.1.1.19 Contractor Acquired Property (CAP). Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract. Contractor retains title.
7.1.1.20 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.
7.1.1.21 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.
7.1.1.22 Curb Side Pick-Up. N/A
7.1.1.23 Debris. N/A
7.1.1.24 Defective Service. A service output that does not meet the standard of performance associated with the PWS.
7.1.1.25 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.
7.1.1.26 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.
7.1.1.27 Fertilization. N/A
7.1.1.28 Food Waste. N/A
7.1.1.29 Garbage. N/A
7.1.1.30 General Fund Enterprise Business System (GFEBS). N/A
7.1.1.31 Generation. N/A
7.1.1.32 Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.
7.1.1.33 Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.
7.1.1.34 Grass Cutting. N/A
7.1.1.35 Hard Surface Floor Care. Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.
7.1.1.36 Hazardous Material. Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition. It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).
7.1.1.37 Installation Design Guide (IDG). IDGs provide standards for site planning, buildings, vehicular and pedestrian circulation, landscaping, site elements (e.g., signage, utilities), force protection, and sustainable design. The IDGs are specific to each Army installation.
7.1.1.38 Institutional Solid Waste. N/A
7.1.1.39 Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.
7.1.1.40 Lavatories, Latrines, or Bathrooms. Commodes, urinals, wash basins, bathtubs, shower stalls, sinks, and shower curtains.
7.1.1.41 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:
a. Items that cannot be found after a reasonable search,
b. Theft,
c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition, or
d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.
7.1.1.42 Lot. N/A
7.1.1.43 Lot Size. N/A
7.1.1.44 Material. Property that is consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.
7.1.1.45 Material Handling Area. N/A
7.1.1.46 Non-Combustible Material. N/A
7.1.1.47 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.
7.1.1.48 Organic Storage Site. N/A
7.1.1.49 Performance Indicator. The characteristic of an output of a work process that can be measured.
7.1.1.50 Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).
7.1.1.51 Physical Security. Actions that prevent the loss or damage of Government property.
7.1.1.52 Plant.
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