W91QF5-17-R-0005-0002.pdf

W91QF5-17-R-0005

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to extend the closing date for receipt of proposals and address Industry Questions 1-42. The due date for proposals is now May 4, 2017 at 2:00 PM EDT.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 57

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 20-Apr-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91QF5-17-R-0005

X 9B. DATED (SEE ITEM 11)

28-Mar-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

20-Apr-2017

CODE

MICC - FORT EUSTIS

705 WASHINGTON BLVD SUITE 126

FORT EUSTIS VA 23604

W911S0 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

The following items are applicable to this modification:

As a result of this amendment, the following changes have been incorporated.

a. PWS, paragraph 3.1.2.3, third sentence delete the following: “(buffet style)”

b. PWS paragraph 2.1.11, the third sentence, “The contractor shall submit subcontracting plan (IAW FAR Part 19.9) to the Contracting Officer (KO) for approval.” is hereby deleted in its entirety.

c. PWS paragraph 2.1.12, the second sentence, “The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.” is hereby deleted in its entirety.

d. PWS paragraph 3.1.1.2.1 h) is hereby deleted in its entirety.

e. PWS paragraph 3.1.2.3 d), is changed to read as follows, “STD: Serve at a minimum rate of 8 diners per minute per full food service line, or 10.5 diners per minute for a full food service line plus short order section (per DA PAM 30‐22, section b).”

f. PWS paragraph 3.2, the first sentence, is changed to read, “The contractor shall submit a transition plan to the KO within 5 days after contract award. The contractor shall follow their transition plan and keep the government fully informed of status throughout the transition period.”

g. PWS paragraph 3.1.1.2 d), second sentence is changed to read as follows, “Snow and ice, or sand, is removed from sidewalks, and access areas IAW Technical Exhibit F of the Solicitation.”

h. Attachment 6, Pricing Matrix, the Phase‐out CLINs are hereby deleted and a revised Attachment 6 is provided with this amendment.

i. Attachment 7, Staffing Matrix, Bldg 3500, all hours are hereby deleted and a revised Attachment 7 is provided with this amendment.

j. Attachment 8, Seniority List, is provided with this amendment.

k. Attachment 9, Site Visit Sign‐In Sheet, is provided with this amendment.

l. The closing date for proposals is extended to 4 May 2017, at 2 PM EDT.

QUESTIONS 1 ‐ 42/GOVERNMENT RESPONSES:

Question 1. The rates are different on the SCA and CBA and we need further clarification.

It is our understanding that the Department of Labor requires, in cases of difference, the higher rate be paid. Does the Government desire that the wage determination rate be used to cost health and welfare?

Response Q1: The contractor is responsible for classifying employees IAW Service Contract Act provisions, and DOL is responsible for enforcement, not the Army. It is noted that the current CBA expires on 30 June

2017 and the government anticipates receiving a new CBA. The incorporation of this new CBA will be handled in accordance with FAR 22.1012-2(b). Offerors must determine which of its employees will be covered by the CBA and those employees must be paid the CBA rates (See FAR 22.1002-3, Wage Determinations Based on Collective Bargaining Agreements).

Question 2. On page 97 of 115 of the solicitation Section TAB E – KEY PERSONNEL:

Who does the government's identify as key personnel (supervisory personnel)?

Response Q2: In accordance with the proposal instructions and PWS 2.2.3., the offeror is responsible for identifying all key personnel and positions they deem necessary based upon their proposed technical approach. The Government is simply stating that as a minimum, key personnel shall include the Project Manager and supervisory personnel.

Question 3. Question regarding a. Basis for Contract Award (page 115). The first paragraph states: "Award will be made to a single offeror who is deemed responsible in accordance with the Federal Acquisition Regulation (FAR), whose proposal conforms to the solicitation requirements, and whose proposal, judged by an overall assessment of the evaluation criteria and other considerations specified in this solicitation, and represents the Lowest Priced Technically Acceptable (LPTA) offer."

The second paragraph states: "The Randolph Sheppard Act (RSA) applies to this solicitation; therefore, priority will be given to the State licensing agency (SLA) pursuant to the RSA. The priority established by the RSA applies to the award of contracts for the operation of cafeterias on Federal property. Accordingly, in the event the SLA offer is found to be within the competitive range, the Government will enter into negotiations solely with the SLA consistent with the provisions of the RSA, as implemented by Army Regulation (AR) 210-25, paragraph 6.b.(1)(b)."

Question 3a. Would the Government please clarify the two separate standards - LPTA and competitive range?

Response Q3a: Please see response to Q3b below.

Question 3b. If the award is going to LPTA, how can there be a competitive range?

Response Q3b: The government reserves the right to make award on initial proposals received and the evaluation results thereof. If the contracting officer determines that discussions with offerors are necessary, then the contracting officer shall establish a competitive range in accordance with FAR 15.306 and shall proceed as required by the FAR as well as Army Regulation 210-25 with respect to a proposal submitted by the State Licensing Agency."

Question 3c. Will all bidders - including the SLA be evaluated by LPTA?

Response 3c: All offerors will be evaluated in accordance with Section M of the Solicitation.

Question 3d. If all bidders are going to be evaluated by LPTA and the SLA is evaluated by a different standard, could this limit competition?

Response 3d: All offerors will be evaluated in accordance with Section M of the Solicitation. The same evaluation criteria will be used to evaluate all of the offerors received.

Question 4. Will buffet style feeding be terminated?

Response Q4: PWS paragraph 3.1.2.3, “(buffet style)” has been deleted.

Question 5: Can a copy of the site visit sign in sheet be provided?

Response Q5: A copy of the site visit sign-in sheet will be provided as an attachment to Amendment 0002.

Question 6: PWS paragraph 2.1.11 mentions a requirement for the Contractor to submit a subcontracting plan to the Contracting Officer and to file subcontracting reports. Can this paragraph be clarified to specify that this is a requirement of an “other than small business” contractor, in the event a small business is not awarded the contract?

Response Q6: The subcontracting plan requirements are only applicable to large businesses.

Question 7: PWS paragraph 2.1.12 includes the requirement for the Contractor to ensure “the labor categories as defined in the Labor Categories document (see related documents), labor rates, and man-hours used in the performance of each TO (PWS line item) issued hereunder shall be the minimum necessary to accomplish the task.”

This paragraph seems at odds with the statement in paragraph 1.1 that emphasizes that the contract will be a Performance Based Service Acquisition.

a. What method will the Government use to ensure the Contractor is using the “minimum necessary to accomplish the task”?

b. Is the Government expecting only a minimal level of effort to ensure contract standards are met?

Response Q7a: An Amendment will be issued to clarify PWS paragraph 2.1.12. Part of the clarification will be to delete the “minimum level of effort” language.

Response Q7b: See Q7a above.

Question 8: PWS paragraph 2.2.1 requires certain personnel to have a CAC card and receive a favorable National Agency Check (NAC). Who is responsible for the cost of the NAC? If the contractor is responsible for this, what is the cost of this check?

Response Q8: The government will provide the necessary NAC check.

Question 9: PWS paragraph 2.2.1.2, and numerous other PWS paragraphs, mention the regulatory guidance in TB MED 530. Should these references be updated to the Tri-Service Food Code?

Response Q9: These documents are one and the same.

Question 10: PWS Paragraph 2.2.2 states, “all accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR on the day of the accident or not later than the next working day.” Is emailing the COR the details of the accident an acceptable means of reporting?

Response Q10: Yes. Email or delivery in person of written documentation are all acceptable methods of communication.

Question 11: PWS Paragraph 3.1.1.2 d) requires the Contractor to remove snow and ice from sidewalks and access areas. Does the Government furnish any snow removal equipment?

Response Q11: No, the government does not furnish any snow removal equipment.

Question 12: PWS Paragraph 3.1.1.2.1 d) mentions tablecloths. Who is required to furnish the required tablecloths?

If the contractor is responsible, can data pertaining to the number of required tablecloths?

Response Q12: Tablecloths will be provided by the Government for special events. For the requirements of PWS paragraph 3.1.1.2.1 g), the contractor is required to provide plastic tablecloths.

Question 13: PWS Paragraphs 3.1.1.2.1 d) and 3.1.1.2.1 h) are the same, should one be deleted?

Response Q13: Yes, paragraph 3.1.1.2.1h has been deleted.

Question 14: PWS Paragraph 3.1.2.3 d) states serve at a minimum rate of 8 to 10 diners per minute, per serving line.

DA PAM 30-22 appendix B states full serving lines for full meal service meal should be 8 patrons per minute and reduced A line plus short order menu service should be 5 patrons per minute. Could this PWS be changes to reflect the requirements as stated in DA Pam 30-22?

Response Q14: PWS paragraph 3.1.2.3.d) has been changed to read, “STD: Serve at a minimum rate of 8 diners per minute per full food service line, or 10.5 diners per minute for a full food service line plus short order section (per DA PAM 30-22, section b)."

Question 15: PWS Paragraph 3.2 requires the transition plan to be submitted as part of the proposal. With which volume should the transition plan be submitted with, and will it count against the page count?

Response Q15: Paragraph 3.2 has been changed to the transition plan be submitted within 5 days following contract award. It is not required in the proposal.

Question 16: TE F. Building 3003, 3500, 11105 and 18028, paragraph 9, states policing outside areas, within 50 feet of facility, and 20 feet surrounding dumpsters, are cleaned to sight; and free of trash, cigarette butts, raw/ingredients, food waste, and foreign matter. PWS Paragraph 3.1.1.2 d) states Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuse buildup IAW the approved quality control plan.

Snow and ice, or sand, is removed from sidewalks, and access areas within 10 feet of the dining facilities entrances.

There appears to be a conflict in these 2 paragraphs, can the Government clarify this conflict?

Response Q16: The requirements in PWS paragraph 3.1.1.2 d). TE F list the required standards has been clarified.

Question 17: IAW the Collective Bargaining Agreement, employees with at least 10 full years of service will be paid a longevity premium. To properly price this requirement, can we be provided with a current seniority list?

Response Q17: The seniority list is an attachment under Section J of the Solicitation in accordance with FAR Clause 52.222-41(n). Offerors are cautioned this list is for information purposes only. This is a new procurement and requirement, therefore, offerors shall determine the appropriate staffing and skill mix based upon this current solicitation and their proposed technical approach.

Question 18: What is are (sic) the amounts of custodial supplies used per ordering period? (reference p. 40)

Response Q18: Offerors are to derive the amounts of custodial supplies based upon the technical data contained in the Solicitation and the offeror’s processes.

Question 19: Are we required to provide safety shoes as part of the uniform? If so, please provide the Government preferred specs for safety shoes.

Response Q19: There is no specific Army standard for safety shoes. However, offerors shall ensure they comply with all applicable OSHA standards .

Question 20: Are we required to provide key personnel resumes? If so, what is the page limit for each resume? Are resumes included in the page count?

Response Q20: In accordance with Section L instructions, offerors are only required to identify the Project Manager by name. Section L delineates the specific information to be provided. However, Section L also states that if offerors have other key personnel identified by name then they shall submit the applicable information for that individual as specifically delineated in Section L. Yes, all information is included in the page counts. (Reference answer to question 28).

Question 21: How many people are currently employed as food service workers?

Response Q21: This is a new procurement and requirement, therefore, offerors shall determine the appropriate staffing and skill mix based upon this current solicitation and their proposed technical approach.

Question 22: How many people are currently employed as janitorial workers?

Response Q22: This is a new procurement and requirement, therefore, offerors shall determine the appropriate staffing and skill mix based upon this current solicitation and their proposed technical approach.

Question 23: How many people are currently employed as both food service AND janitorial workers?

Response Q23: This is a new procurement and requirement, therefore, offerors shall determine the appropriate staffing and skill mix based upon this current solicitation and their proposed technical approach.

Question 24: Can the pricing matrix be an attachment versus trying to incorporate the entire matrix in to the document? We are concerned it would be extremely difficult for you to read the building tabs.

Response Q24: Yes. But it is still included in the page count delineated in Section L of the RFP.

Question 24a: Would you like for the submission be submitted via hard-copy or email?

Response 24a: Specific directions regarding proposal submittal instructions and format are provided in Section L of the RFP.

Question 25: Is this requirement for services at Fort Eustis, or is it at Fort Lee. Verbiage within the posting is confusing.

Response Q25: This requirement is for Full Food Services at Fort Lee, VA. MICC Fort Eustis is the office executing the procurement for Fort Lee.

Question 26: What is the total award value for the current contract currently in operations?

Response Q26: This information can be requested via the Freedom of Information Act (FOIA).

Question 27: What is the contract number for the current contract currently in operations?

Response Q27: The current contract number is W91QF5-13-D-0004.

Question 28: In regards to the requirement of naming the Project Manager within the Contractor’s response, can you clarify if resumes and personnel need to be identified by name on the proposal?

Response Q28: In accordance with Section L.C.4.(b), Tab E, the Project Manager (PM) shall be identified by name and there is no requirement for a resume to be submitted. Offerors are required to provide the duties and responsibilities to be performed by the PM, the PM’s experience and capabilities to demonstrate they can execute the assigned duties and responsibilities, and evidence he/she possesses a current, 40 hour sanitation certification.

Question 29: Confirm holiday decorations are provided by the contractor?

Response Q29: The contractor is responsible for providing all Holiday decorations. (Reference PWS paragraph 3.1.1.2.1 g).

Question 30: There is no cashier rate listed in the CBA – could you please advise as to the pay rate of a cashier?

Response Q30: The offerors are responsible for classifying employees under the Service Contract Act based upon the duties and responsibilities of the position.

Question 31: What does the gray line represent in the Staffing Matrix?

Response Q31: If offerors desire, they can list the non-supervisory personnel above the grey line and list supervisors below the grey line.

Question 32: There were staffing hours already included in the staffing matrix, on the BLDG 3500 tab. What does this mean?

Response Q32: The hours were inadvertently included in the staffing matrix and have been deleted..

Question 33: On the staffing matrix, why does the “daily hours” column add up the hours and then divide it by 2?

There’s a formula already in the cell. Please clarify.

Response Q33: Because the hours are in half hour intervals, that is why there is a division by two.

Question 34: The proposal instructions say, “The Government reserves the right to request Certified Cost or Pricing Data or Data Other Than Certified Cost or Pricing Data if the Government deems it necessary in order to determine price reasonableness.” For the submission, we are only required to submit the section B and the pricing matrix correct? Confirm we are not required to submit any back up data.

Response Q34: Offerors are required to submit their price proposal as delineated in Section L.C.4.(d). The only additional price information required is delineated in subparagraph 3. of this applicable paragraph.

Question 35: On page 100 of 119, TAB E – KEY PERSONNEL AND QUALIFICATION, can you clarify if resumes for project manager and supervisory personnel need to be included in proposal?

Response Q35: See response to Question 28 above.

Question 36: On Section “3.2 Transition” Can you clarify if a Transition Plan should be submitted with proposal?

Response Q36: No, a transition plan is not required as part of the proposal. (See Question/Answer 15, above).

Question 37: On the proposal instructions, it says that we are required to submit the pricing matrix and provide a price for each CLIN. We understand the formatting on the Pricing Matrix. However, we also see the Section B Supplies or Service and Prices starting on page 3 of the solicitation documents. Do you require the Section B to be filled in and completed as well? If so, should we be adding up all the CLINS by building for all 5 years?

Response Q37: Yes.

Question 38: Are you able to extend question due date?

Response Q38: Amendment 0001 extended the question due date to 13 April 2017 at 2:00 p.m. EDT..

Question 39: Are you able to extend the proposal due date?

Response Q39: The proposal due date has been extended to 4 May 2017 at 2 p.m. EDT.

Question 40: The attachments start at 4 are there 1-3 attachments?

Response Q40: No, there are no 1-3 attachments.

Question 41: We are not quite clear on the single use products (paper, plates, cups, plastic ware) that are required for field feeding. Does the unit being supported provide these products or does the contractor provide them?

Response Q41: Yes, the unit provides the single use products.

Question 42: We are not quite clear on opening and closing of facilities. How does the Government expect the contractor to recover any cost associated with opening/closing of dining facilities?

Response Q42: It is assumed that this question is referring to DFAC closing/opening for Holiday Block leave, if so, that is covered in the contract as a cost to the Government.

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 27-Apr-2017 02:00 PM to 04-May-2017 02:00 PM.

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The following have been added by full text:

SENIORITY LIST

Seniority List Attachment 8, Seniority List separate document and is editable.

SITE VISIT SIGN-IN SHEET

Site Visit Sign-In Sheet Attachment 9, Site Visit Sign-In Sheet separate document and is editable.

The following have been modified:

PRICING MATRIX

Pricing Matrix Attachment 6, Pricing Matrix separate document and is editable.

PWS

Performance Work Statement (PWS) Food Service-Full Food Service - Version: VIII

1 Introduction

1.1 Background

1.2 Objectives

2 Requirements

2.1 General

2.1.1 Scope

2.1.2 Description of Services

2.1.3 General Information

2.1.4 Place of Performance and Hours of Operation

2.1.5 Recognized/Government Holidays

2.1.6 Travel/Temporary Duty (TDY)

2.1.7 Emergency Services

2.1.8 Contract Administration and Management

2.1.9 Quality Control

2.1.10 Government Point of Contact (POC)

2.1.11 Subcontract Management

2.1.12 Contractor Employees

2.1.13 Business Relations

2.2 Special Requirements

2.2.1 Security

2.2.1.1 Alien Employment

2.2.1.2 Employee Health, Hygiene, and Dress Code

2.2.1.3 Employee Conduct, Behavior, and Ethics

2.2.1.4 Contingency Plan

2.2.1.5 DoD Level I Antiterrorism Training (AT)

2.2.1.6 Organizational Conflict of Interest

2.2.1.7 E-Verify

2.2.2 Safety

2.2.3 Special Training Requirements

2.2.4 Environmental Considerations

3.0 Performance Requirements and Standards

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation and Custodial Operations

3.1.2 Dining Facility Food Preparation Operations

3.1.3 Maintenance ............. Error! Bookmark not defined.Error! Bookmark not defined.Error! Bookmark not defined.25

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

4.0 Performance Requirement Summary Matrix

4.1 Quality Assurance

4.2 Quality Control Plan

5 Deliverables 6 Related Documents

Performance Work Statement (PWS) Food Service-Full Food Service - Version: VII

1 Introduction This PWS is developed to support Fort Lee, Virginia installation food service requirements to meet Full Food Service (FFS) needs at four (4) Dining Facilities. The Contractor shall provide quality services in support of the installation food service program that supports the Warfighter with flexible, efficient and cost effective service.

The service outlined in this requirement encompasses Dining Facility Management functions, food preparation, facility sanitation and janitorial duties. Performance criteria for overall Dining Facility duties fall under Contractor responsibilities.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality food program that supports the warfighter with flexible, efficient and cost effective contract food service support.

2 Requirements This section describes the general requirements for this effort.

2.1 General

2.1.1 Scope

The Contractor shall successfully transition food service support operations and be fully staffed with qualified personnel that meet or exceed the qualifications stated in this

PWS.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies, with the exception of Government Furnished Property (GFP), to perform activities that comprise the full operation of an Army Dining Facility. It includes, but is not limited to, requisitioning, receiving, storing, preparing, and serving of food. Also, included is the performance of related administrative, custodial, and sanitation functions, in the Dining Facilities.

2.1.3 General Information

The Period of Performance (PoP) is a five (5) year ordering period to include the FAR 52.217-8 six month extension.

2.1.4 Place of Performance and Hours of Operation

This PWS is developed to support Fort Lee installation FFS requirements to meet requirements at four (4) Dining Facilities. Section 6.3, Technical Exhibit (TE) F.

Requirements for HC levels of service outlines workload requirements for each facility listed in this contract.

Terms:

1. Normal Weekday Bands: 5 days a week, Monday through Friday

2. Normal Weekend Bands: Saturday and Sunday

3. Seasonal Weekday Bands: Monday through Friday

4. Seasonal Weekend Bands: Saturday and Sunday

Hours of Operation: Normal Hours. The meal service hours for the dining facilities are listed in Technical Exhibit F. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government.

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, alerts, training exercises, and troop movements. The Contracting Officer (KO) may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications are subject; however, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

2.1.6 (Reserved)

2.1.7 Emergency Services

The contractor shall be responsible for providing medical services to its employees.

Emergency medical services will be provided by the government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport.

2.1.8 Contract Administration and Management

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor shall maintain continuity between the support operations at Fort Lee and the contractor's corporate offices. The contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in accordance with state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.9 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Quality Control Plan (QCP) is addressed at paragraph 4.2.

2.1.10 Government Point of Contact (POC)

The KO or his/her designated representative will be the point the contact concerning administration and performance of the contract. Designation of government personnel (Contracting Officer Representatives (COR) and Assistant CORs) and their limitations will be delineated in writing by the contracting activity. The COR will be designated on official letterhead appointment signed by the appropriate Contracting Officer. The COR monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.11 Subcontract Management

The contractor shall manage all subcontracts necessary to integrate work performed on this requirement and the contractor shall be responsible and accountable for subcontractor performance on this requirement. The contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier subcontractors shall inform their subcontractors to enter their reports in eSRS under the flow down requirement.

Contractors shall provide a notification e-mail address in the report for the federal government agency.

2.1.12 Contractor Employees

The contractor shall accomplish the assigned work by employing and using qualified personnel with appropriate combinations of education, training, and experience. The contractor shall ensure the labor categories as defined in the Labor Categories document (see related documents), labor rates, and man-hours used in the performance of each TO (PWS line item) issued hereunder shall be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.13 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Security

Visitor Group Security Agreement. The Contractor shall sign a Contractor Visitor Group Security Agreement IAW Fort Lee local policy. This permits Installation access to all contract employees. Certain administrative personnel will require a CAC card to access government systems (AFMIS, OTC Net). These personnel shall have at a minimum a favorable National Agency Check (NAC).

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I- 551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in TB MED 530, for contractor employees.

The Contractor (to include subcontractors) shall wear and display an Identification (ID) Badge. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. Contractor employees that have not been issued an identification badge shall coordinate with the COR to obtain appropriate security clearance. The Contractor shall ensure employees wear an approved government uniform. The Contractor shall submit uniforms to the COR 10 days after the award to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The contractor employees shall comply with all applicable Government regulations, policies and procedures. The contractor shall ensure all personnel employed under this task order conform to conduct regulations contained in FAR 52.203-13, Contractor Code of Business Ethics and Conduct. The government may direct the contractor remove any contractor employee from the government premises in accordance with the authority of the Installation Commander. Removal does not relieve the contractor of the responsibility to continue providing the services required under the task order.

2.2.1.4 Contingency Plan

The Contractor shall provide and maintain a contingency plan for continuation of performance of services under this task order should acts of God, labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. Written plan shall be submitted to the KO not later than 20 days after award of this task order. The plan will be approved by the Government. The Contractor shall open and close operating Dining Facilities as required by the installation feeding mission during contingencies and emergencies with the approval of the KO. The Government will provide advance notification to the greatest extent possible for additional or reduced services. Any reduced or extended services as a result of a contingency operation will be negotiated separately to the task order.

2.2.1.5 DoD Level I Antiterrorism Training (AT)

Pursuant to Department of Defense Instruction Number 2000.16, "DoD Antiterrorism (AT) Standards, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I Awareness Training within five (5) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies.

The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the KO, if a COR is not assigned) within five (5) calendar days after completion of training or within five (5) days from the date that its new employees start work on the Federal installation (whichever comes first). This is required for all Contractor employees and subcontractor personnel.

AT Level I awareness training is available at https://atlevel1.dtic.mil/at.

Note: The website for the Information Awareness Training is https://ia.signal.army.mil/DoDIAA/ and the website for the Antiterrorism Level I Awareness Training is https://atlevel1.dtic.mil/at/. Completion of both is solely the responsibility of the contractor. In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the KO or designee along with all associated cost or schedule impacts to the contract.

2.2.1.6 Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this task order may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.7 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees.

E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers. E- Verify is the best means for determining employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the contractor shall conform to all safety rules and regulations applicable to the dining facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR on the day of the accident or not later than the next working day. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one work day to the COR. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

2.2.3 Key Personnel

The Contractor shall provide key personnel and management of each dining facility to ensure all requirement in the PWS are met. At a minimum the contractor shall identify a Project Manager as a key personnel.

The Project Manager (PM): The PM shall be a single point of contact for the KO and Contracting Officers Representative (COR). An on-site Contract (Project) Manager shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the task order to meet the specified performance standards. The name of the Project Manager (PM) shall be provided to the Government as part of the Contractor’s proposal. The PM shall attend meetings (menu boards, food cuttings, sanitation training) with the government in support of the contract and ensure required management staff support meetings in support of the contract. During any absence of the PM, only one (1) alternate shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract.

Minimum Qualifications:

a. Current 40-hour Sanitation Certification as defined in TB Med 530

b. Must be able to meet installation access requirements IAW Section 2.2.1.

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s Quality Control Plan shall include provisions to enforce environmental policies at the supporting dining facility operations.

3.0 Performance Requirements and Standards

The following section specifies the Performance Objectives and Performance Elements for the task order.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation and Custodial Operations

The Contractor shall perform sanitation and janitorial duties in support of dining facility operations. Perform duties as prescribed in this section.

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations:

Performance Standards

a) STD: The Contractor shall clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, condiment areas, drink dispensers, bussing carts, display refrigerators and warmers).

b) STD: Equipment too large to fit in three compartment sinks (e.g. prep tables, warming cabinets, ice making machines, reach in refrigerators and refrigerated display cases) shall be cleaned and sanitized after each use or the approved cleaning schedule using alternative procedures listed in TB MED 530. Protect clean and sanitized equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, in self service areas using alternative procedures listed in TB MED 530.

c) STD: The Contractor shall clean exhaust hoods and filters for dining facilities.

Cleaned to prevent grease, oily sludge buildup and frequent intervals with the approve quality control plan schedule. IAW TB MED 530.

3.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks:

The Contractor shall clean, sanitize and air dry utensils, pot and pans, using appropriate methods listed in TB MED 530.

Performance Standards:

a) STD: All food preparation equipment and serving utensils shall be protected, cleaned and sanitized from contamination between uses.

b) STD: Maintain wash, rinse, and sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks IAW TB MED 530.

c) STD: Pots, pans, serving pans, food containers shall be cleaned and sanitized IAW

TB MED 530.

3.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the manufacturer’s user manual and TB MED 530.

All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards:

a) STD: Mechanical dishwashing machine shall be operated IAW TB MED 530, and applicable user’s manual.

b) STD: Plates and eating are protected from cross contamination. Plates and eating utensils are visibly free of grease, food particles and foreign matter prior to use.

Sanitize all dinnerware using mechanical dishwashing machine. TB MED 530 and CFR 178.1010.

c) STD: The contractor shall clean, sanitize, buss and replace cups, plates, dinnerware, trays during meal serving periods IAW TB MED 530 and CFR 178.1010.

d) STD: The contractor shall clean, sanitize, and replace bussing carts during meal serving periods IAW TB MED 530 and CFR 178.1010.

3.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Non-food contact surfaces and equipment shall be cleaned before, during and after meal period IAW TB MED 530.

Performance Standards:

a) STD: Clean restrooms, hand washing stations and employee locker rooms.

Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Restroom trash has been removed and new liners installed in waste containers. Soap dispensers are supplied with manufactures recommended products.

Paper towels and toilet tissue are available during operations 100% of the time. IAW TB MED 530 and approved cleaning schedule.

b) STD: Clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris IAW TB MED 530 and approved cleaning schedule.

c) STD: Maintain and clean all dining facility floors before, during and after each meal service. Wax and buff floors IAW the approved cleaning schedule and TB MEB 530.

d) STD: Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approved quality control plan. Snow and ice, or sand, is removed from sidewalks, and access areas IAW Exhibit F of the Solicitation.

e) STD: Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Used grease and oil are disposed of in proper containers. Clean surrounding areas of waste and recycling containers daily or as required IAW TB MED 530.

f) STD: Follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Environmental Compliance and Protection Manual, MCO P5090.2.

g) STD: Clean waste and recycling containers daily or as prescribed in the cleaning schedule.

h) STD: Used grease and oil are disposed in proper government provided containers.

3.1.1.2.1 The Contractor shall maintain and prepare dining room service operations.

This task includes dining room chairs, tables, booth, chair legs, rungs and framework, walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds

Performance Standards:

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. Work performed weekly IAW the approved cleaning schedule IAW TB MED 530.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW TB MEB 530.

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence

IAW TB MED 530.

d) STD: Remove and replace tablecloths when stained or heavily soiled when in use.

Tablecloths are clean and in place by the scheduled start of each meal serving period

IAW TB MED 530.

e) STD: Appropriate condiments are available without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW TB

MEB 530.

f) STD: Replenish tray, dinnerware, plate, cup and bowl bussing carts during meal serving periods from serving and self-service areas. Items available without delay to diners for soiled dinnerware 100% of the time.

g) STD: Display and remove holiday decorations. Contractor furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas.

3.1.1.2.2 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support custodial duties, sanitation and personal hygiene practices.

The Contractor shall ensure custodial supplies (e.g.