Attachment_1_-_Draft_PWS_IT_Support.pdf

Performance Work Statement (PWS)

Combined Arms Support Command (CASCOM) G-6

Information Technology (IT) Support and Digital Trainers Support

1.0. GENERAL

1.1. VISION STATEMENT. To provide Information Technology (IT) services and Digital

Trainer support for the Combined Arms Support Command (CASCOM) and its subordinate organizations.

1.2. INTRODUCTION. The Combined Arms Support Command has designed many buildings with robust private networks used to conduct training and training support for the CASCOM training mission. These networks employ servers and network switches to provide interconnectivity and data warehousing, primarily for classroom instructions. However, segments of the network infrastructure were have been established for frequent exercises, infrequent simulations, and special programs support. In addition to the traditional client-server classroom and networking configuration, thin-client and virtual server technologies are used to accommodate rapid turnover of hardware for multiple systems. There are also unique Army/DoD specific security policies that hinder remote access troubleshooting which will require physical touch labor support within office environments, as well as within various end user environments.

This PWS outlines the necessary requirements to support the IT workload of the Combined Arms

Support Command is training and training support mission.

1.3. MISSION. The CASCOM G-6 mission is to provide information technology support to

CASCOM and its subordinate organizations, which include but are not limited to the Army

Logistics University (ALU), Ordnance (OD), Quartermaster (QM), and Transportation Corps

(TC). The G-6 mission is very broad and includes computer and IT support for Department of the Army (DA) civilians, Contractors, and permanent party military personnel. The Contractor shall provide Non-secured Internet Protocol (IP) Router Network (NIPRNET), Secret Internet

Protocol Router Network (SIPRNET), Digital Trainers (i.e., Logistic Information Systems (LIS), BEMT, STRYKER, ICODES, etc), Mission Command system training support, conventional classroom, Classroom XXI, faculty/staff, and web product support.

1.4. BACKGROUND. The purpose of this PWS is to obtain contract support to augment the

CASCOM G-6 in executing its IT mission by providing support for the LIS-Army, which is migrating to Global Combat Support System – Army (GCSS-A), Mission Command system training, classrooms, IT systems, student IT systems, Audio Visual (AV) support, web design, and faculty and staff IT equipment.

1.4.1. The Combined Arms Support Command (CASCOM) assists the US Training and Doctrine

Command (TRADOC) Commander with combat and training developments and provides operations support for tenant and satellite units on Fort Lee. The CASCOM supports the design, development, force structure, conduct, and analysis of Combat Service Support (CSS) activities throughout the Army. The CASCOM develops and maintains CSS information in a broad variety of media stored on various computers and shared with CSS developers, managers, and trainers

Army-wide. The Command manages varied but related collection of programs and projects in the accomplishment of its mission, which include the following:

CSS Concepts and Doctrine Development and Integration

Training Simulation Application Software Development

Joint Services Training Exercise Management and Execution

Unit and Individual CSS Training Program

Mission Command Training and Oversight

LIS Application Software Development, Fielding, Training and Maintenance

Wartime Planning Factors Model Development and Execution

CSS TO&E Development and Maintenance

Combat Materiel Integration, Force Packaging, Training and Distribution

CSS Control System/Command, Control, Communications, Computers and

Information

Development, Fielding and Training

1.4.2. The CASCOM schools offer specialized instruction in different functional areas. In addition to performing its education mission, provides information services on Army and defense logistics as well as consultant services on logistics management problems.

1.4.3. The primary mission of the CASCOM is to provide training and professional development for military personnel of the Active Army and Reserve Components, members of other branches of the Armed Forces, civilians, and personnel of allied countries. Along with its training missions, the CASCOM is the focal point for the development of Logistics missions, organizations, and support requirements.

1.5. SCOPE. This PWS defines the requirements for delivering Information Technology, Digital

Trainer and Logistics support to the CASCOM. This PWS encompasses the activities of classified (Secret Internet Protocol Router Network (SIPRNET), unclassified (Non-Secure

Internet Protocol Router Network (NIPRNET), Local Area/Wide Area Network (LAN/WAN), and Wireless LAN (WLAN) support such as systems administration, configuration management, documentation maintenance, training, upgrade implementation, communications analysis/WAN operations management, web development including website information services support and network technical support. This PWS provides all functions identified and related to the continued operation of the currently installed Information Technology (IT), LAN/WAN and implementation of expansions/enhancements to current capabilities. The Contractor shall provide support for the CASCOM G-6 and its supported organizations. The Contractor shall provide technically qualified personnel who understand, speak, read, and write the English language. The

Contractor shall provide technical and administrative coordination of all customer and

Contractor generated IT work orders through the work order system, currently Remedy. The

Contractor shall provide maintenance and life cycle support for over 13,000 automated data processing systems that include servers, desktops, laptops, tablets, multifunctioning devices, printers, scanners, and Blackberry devices. The Contractor shall maintain all classroom training automation that include LIS, Mission Command systems, personal computers and notebooks, wired/wireless networks, private networks, communication systems, servers, thin-client systems, Web administration, and other technologies. Some classrooms are exclusively used for Digital

Trainers, LIS and Mission Command systems. Other classrooms are more traditional and are maintained for multiple use rooms with standard presentations offerings.

1.6. BUSINESS RELATIONS. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of

Subcontractors. The Contractor shall seek to ensure customer satisfaction, professional and ethical behavior of all Contractor personnel.

2.0. PERSONNEL.

2.1. The Contractor shall provide a workforce possessing the skills, knowledge, and training to perform satisfactorily the services required in this PWS. The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall match personnel skills to the work or task. Contract positions are: IT Support Technician I, IT Support Technician II, IT Support

Technician III, IT Support Technician III (VTC Facilitator), IT Support Technician IV, Webmaster (Jr, Sr), and Logistics Management Specialist. Positions are defined in section 8 of this PWS. Personnel performing work under this statement of work shall remain employees of the Contractor and will not be considered employees of the Government.

2.2. The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees. Guarding against any actions that are considered personal services, or give the perception of personal services. If the Contractor believes that any action constitutes, and/or is perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.3. Contractor shall provide a certified checklist of Contractor personnel meeting minimum computing environment and baseline certification in accordance with Department of Defense

(DoD) Manual 8571.01-M certification standards.

2.4. The Contractor shall maintain a current listing of employees. The list shall include the employee name and contact information. The list shall be provided to the COR at the contract start date. Updated listings shall be provided as changes occur. It is the Contractor’s responsibility to outline personnel capabilities and corresponding level of effort to ensure all tasks outlined in this performance work statement are successfully completed. The following criteria is provided in order to orient the Contractor to what the government considers minimum qualifications: Contractor employees that are required to produce office documents shall attained intermediate-level skills in Microsoft Office applications, allowing them to produce all required documentation as outlined in this PWS. For example, Microsoft Word, PowerPoint, Excel, Access, and Outlook.

2.5. PERSONNEL ADMINISTRATION. The Contractor shall provide the following management and support as required during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The

Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support contract tasks. The contractor is required to provide sufficient personnel to perform the services as required by this PWS.

2.6. CONDUCT OF PERSONNEL. The Contractor shall comply with standards of conduct generally required of similarly situated active duty personnel, to include standards imposed by

DOD-5500.7-R, The Joint Ethics Regulation (JER), Army regulations; and TRADOC policy memos, directives, laws and regulations. A contract discrepancy report (CDR) shall be issued by the Contract Officer Representative (COR) in the event a contractor is removed from the job site or dismissed from the premises due to misconduct or allegations of misconduct that reflects negatively on the Army or TRADOC involving contract personnel.

2.7. CONTRACTOR EMPLOYEE TRAVEL.

2.7.1. TEMPORARY DUTY (TDY). Travel to other government facilities or other Contractor facilities shall be required and may require the Contractor to provide travel, per diem, and training in support of requirements, as needed. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures), and is on a strictly cost reimbursable basis. Contractor shall bill the costs for travel in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs.

If there is a need to conduct technical work or to update IT equipment due to changing DoD requirements, then the Contractor shall travel to the following locations to complete the work;

Charlottesville

Aberdeen Proving Ground, MD

Soldier Support Institute (SSI), Fort Jackson, SC

Fort AP Hill, VA

Fort Pickett, VA

Fort Eustis, VA

Training locations determined by the Program Manager (PM) shop. Locations will be available at the time they are needed

3.0. CONTRACT ADMINISTRATION AND MANAGEMENT.

3.1. CONTRACT ADMINISTRATION. The Contractor shall establish processes and assign appropriate resources to administer the requirements of this PWS effectively. The Contractor shall respond to Government requests for contractual actions in a timely manner. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this PWS. The Contractor shall attend meetings, conferences, and in progress reviews relating to the management and execution of this contract.

3.2. CONTRACT MANAGEMENT. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations

Contracting Officer’s Representative (COR) at Ft Lee, VA and the Contractor's corporate offices.

The Contractor shall provide an on-site manager who will perform on-site management duties and other duties as described in section 3 of this PWS.

3.3. SUBCONTRACT MANAGEMENT. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this contract and shall be responsible and accountable for Subcontractor performance on this contract. The prime

Contractor will manage work distribution to ensure there are no Organizational Conflict of

Interest (OCI) considerations. Contractors may add Subcontractors to their team after notifying the KO or COR.

3.3.1. The Contractor warrants that, to the best of the Contractor' s knowledge and belief, there are no relevant facts or circumstances which could give rise to an OCI as defined in FAR 9.5, Organizational and Consultant Conflicts of Interest, or the Joint Ethics Regulation (DoD 5500.7) located at http://www.defenselink.mil/dodgc/defense_ethics/ethics_regulation and that the

Contractor has disclosed all such relevant information.

3.3.2. The Contractor agrees that if an actual or potential OCI is discovered after award, the

Contractor shall make a full disclosure in writing to the CO. This disclosure shall include a description of actions that the Contractor has taken or proposes to take, after consultation with the CO, to avoid, mitigate, or neutralize the actual or potential conflict.

3.3.3. The Contracting Officer may terminate this contract for convenience, in its entirety or in part, if deemed such termination necessary to avoid an OCI. If the Contractor was aware of a potential OCI prior to award, or discovered an actual or potential conflict after award, and did not disclose or misrepresented relevant information to the Contracting Office, the Government may terminate the contract for default, debar the Contractor from Government contracting, or pursue such other remedies as may be permitted by law, regulation (including the FAR and its supplements) or this contract.

3.3.4. The Contractor shall include this clause in all subcontracts and in lower tier subcontracts unless a waiver is requested from, and granted by, the Contracting Officer.

3.3.5. In the event of a potential conflict of interest, the Contractor shall:

Notify the Contracting Officer of a potential conflict as soon as possible, but not later than three (3) calendar days.

Recommend to the Government an alternative tasking approach which would avoid the potential conflict, or;

http://www.defenselink.mil/dodgc/defense_ethics/ethics_regulation

Present for approval a conflict of interest mitigation plan that will avoid the potential conflict.

Describe in detail the contract requirement that creates the potential conflict of interest.

Outline in detail the actions to be taken by the Contractor or the Government in the performance of the task to mitigate the conflict, division of Subcontractor effort, and limited access to information, or other acceptable means.

The Contractor shall not commence work on a contract related to a potential conflict of interest until specifically notified by the Contracting Officer to proceed.

If the Contracting Officer determines that it is in the best interest of the Government to issue a contract, notwithstanding a conflict of interest, a request for waiver will be submitted in accordance with FAR 9.503.

3.4. SITE MANAGEMENT. The Site Manager shall be qualified in accordance with

Department of Defense Directive 8570.01-M, Information Assurance Training, Certification and

Workforce Management. The Contractor shall be responsible for the performance of all work identified in this PWS. The Contractor shall designate the site manager and an alternate site manager (who has the same authority and qualification requirements as the primary site manager) in writing to the KO and the COR. The Contractor shall ensure that the COR can contact the Site Manager, or alternate, to meet within 30 minutes during normal duty hours at a specific location. For emergencies after normal duty hours, the Site Manager or designated representative shall be available to meet with Government representatives at a specified worksite location within two hours of notification.

3.5. HOURS OF OPERATION. Normal duty hours are from 0700 to 1730. The Contractor personnel shall be available and on site as early as 0700 and no later than 1730 during the workweek. The Contractor shall have qualified personnel available on-site. The Contractor shall stagger work hours to ensure that the normal workday for each on-site Contractor employee does not exceed 8 hours, excluding a scheduled lunch break. This will allow full customer support for the various environments that the CASCOM G-6 supports daily. Work schedules shall not exceed five (5) days per week, but may not always entail a typical Monday to Friday period.

Work schedules including Saturdays/weekends and evenings may be required.

The Contractor is not required to provide IT services on the following recognized Holidays.

Holidays falling on a Saturday shall be observed on the preceding Friday, holidays falling on a

Sunday will be observed on the following Monday.

New Year’s Day

Martin Luther King Jr.’s Birthday

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day

4.0. SECURITY. Contractor personnel or any representative of the Contractor entering Fort Lee shall abide by all security regulations and shall be subject to security checks. Fort Lee entry requirements and regulations can be found at http://www.lee.army.mil/pmo/access.aspx. The following security regulations can be found at http://www.apd.army.mil; Army Regulations 190-

13, 190.58, 380-5, and 380-67.

4.1. ENTRY TO RESTRICTED AREAS. Contract performance may require personnel to enter into restricted areas. Unauthorized entry into these areas is prohibited. Only Contractors with valid security clearances will be allowed in the controlled areas unescorted.

4.2. PERSONNEL SECURITY REQUIREMENTS. All contractor personnel performing on this contract will be citizens of the United States.

Contractor personnel as specified in Section 8.0, Specific Tasks requirements will have a final or interim Secret clearance eligibility prior to starting work on this contract because of the work performed on the Secret Internet Protocol Router Network (SIPRNet). These same positions are also designated IT-II (non-critical sensitive) in accordance with AR 25-2 and Appendix K, AR

380-67. Contractor personnel will maintain their Secret eligibility through the duration of this contract.

The Logistics Specialists on this contract are the exception and will require a Tier 1 investigation

(previously called the NACI by OPM) because they are in IT-III (non-sensitive) designated positions, therefore, no clearance eligibility is required; only a favorably adjudicated Tier 1 investigation for suitability for employment as a contractor. The Government User Agency’s

Security Manager will coordinate with the supporting Government security office for submission of suitability investigations on contractor personnel as required.

The Contractor’s Facility Security Officer (FSO) will submit visit notification in JPAS for all personnel who require Secret/Interim Secret eligibility to the Fort Lee Garrison Security Office

(JPAS SMO Code: W6CPAA5), and the CASCOM G-6 prior to execution of contract or change of employees. A Visit Authorization Request (VAR) is required on contractor personnel who only require a favorably adjudicated Tier 1 investigation for suitability. This is in lieu of the

JPAS Visit Notification. The VAR is prepared by the FSO on company letterhead and will include the contract number and period of performance, in addition to the name, Social Security

Number, Date Of Birth, Place Of Birth, and investigation data of each person.

The Contractor shall ensure the protection of all Government information, systems/networks, devices, and other Government equipment/property and facilities, based on the level of access provided to Contractor personnel supporting this contract. The Contractor shall comply with and enforce all security and information assurance requirements and measures, as specified in applicable directives and as stated in this PWS.

4.2.1. For Official Use Only (FOUO) information or PII, received or generated under this contract, shall be controlled and protected, marked, and safeguarded, as specified in DODM http://www.lee.army.mil/pmo/access.aspx http://www.apd.army.mil/

5200.01, Volume 4 (DoD Information Security Program); AR 380-5, DA Information Security

Program; and AR 25-55, DA Freedom of Information Act Program.

4.3. IDENTIFICATION REQUIREMENTS. Contractor personnel on duty shall wear

Contractor provided identification badges displaying employee’s name, picture, security clearance, signature, and name of Contractor’s company. The ID badge shall be made of nonmetallic material to prevent electrical shock.

4.3.1. In accordance with FAR 37.114(c), all Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious are required to identify themselves as such to avoid being mistaken for

Government officials. Contractors shall also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a

Contractor employee and include the Contractor's company name. Contractor personnel shall wear the ID badge at all times when performing work under this contract to include attending

Government meetings and conferences and shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

4.3.2. Common Access Cards (CAC). The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all Contractor personnel acquire and maintain CACs. The approving Government Trusted Agent (TA) of

CASCOM may give access to the FSO using the online Trusted Associate Sponsorship System

(TASS), https://www.dmdc.osd.mil/tass/index.jsp. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to Government facilities or automation systems (reference DD254 for systems access) to perform those duties stipulated in the contract. The Contractor shall use a valid CAC to access the Government domain. Contractor employees will be required to fill out electronically the

CAC request form. Once the form is properly filled out, the COR will verify that they are authorized and required to have a CAC. The Contractor employee will be directed to go to the designated in-processing facility and obtain the CAC. The CAC is the property of the United

States Government. Therefore, it shall be immediately returned to the COR when the Contractor employee’s employment is terminated, upon expiration of the contract, or Contractor termination. Upon request the Contractor will be required to surrender this item to the COR for turn-in. The CACs expire when Contractor employee’s eligibility terminates or three years from the issuance date, whichever occurs first. The Contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately.

4.3.3. Contractor shall register with the TASS. Contractors who currently have a valid Common

Access Card (CAC) will be required to renew through TASS upon expiration of the current CAC even though they are already entered into the Defense Enrollment Eligibility Reporting System

(DEERS) database.

https://www.dmdc.osd.mil/tass/index.jsp

4.4. PERSONALLY IDENTIFIABLE INFORMATION. Protection of Sensitive Unclassified

Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information (PII) and For Official Use Only (FOUO), proprietary, and

Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media, is protected in accordance with current Data at Rest (DAR) guidelines and requirements. The Contractor shall use an authorized, approved, and prescribed DAR solution.

The MCDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and

Blackberry or equivalent devices. External media include optical disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), floppy disks, and other portable digital storage devices. Guidance for protecting DAR information appears in DoD Policy Memorandum, subject: Encryption of Sensitive Unclassified

Data at Rest on Mobile Computing Devices and Removable Media and DoD Component implementing instructions, 3 Jul 07.

4.5. FORCE PROTECTION CONDITION (FPCON). During declare emergencies and/or elevated FPCONs Charlie or Delta, the KO or COR shall determine Contractor performance under this contract. All Contractor employees providing services under this contract are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated

FPCON levels unless otherwise directed by the KO or COR.

4.6. PHYSICAL SECURITY. The Contractor shall develop and implement a physical security plan in accordance with guidance contained in AR 190 Series and AR 380-19 on physical security. The following security regulations can be found at http://www.apd.army.mil; Army

Regulations 190-13, 190.58, 380-5, and 380-67.. The physical security plan shall include all government property and equipment furnished for the performance of this contract. The

Contractor shall immediately notify the Government POC of any incidents of damage, misuse, or any loss of Government-Furnished Equipment (GFE). Personnel must follow security procedures prior to removing computer hard drives that cannot be repaired on site from the installation. These security procedures will be made available to the Contractor after award of this contract. All computer hard drives are the property of the Government. The plan shall be submitted to the COR and KO NLT 30 days after award.

4.8. DISCLOSURE OF INFORMATION. During the performance of this contract, if the

Contractor employees obtain access, by any means, to protected information, including trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act information, or any other information with distribution limited by the

Government, Contractor employees shall in no way divulge any such information except as it relates to the performance of this contract. The Contractor employee shall not use, nor disclose this information for their personal gain, the gain of their employer, or the gain of anyone else.

The Contractor shall notify the Contracting Officer of any potential organizational conflict of interest created by any such access. Neither the Contractor, nor the Contractor employees shall divulge, nor release data or information developed or obtained under performance of this contract, except to authorize government personnel, or upon written approval of the Government http://www.apd.army.mil/ point of contact. The Contractor shall not use, disclose, nor reproduce proprietary data that bears a restrictive legend, other than specified in this PWS.

5.0. TRAINING. The Contractor shall be responsible for training requirements necessary to satisfy this PWS.

5.1. Information Assurance (IA) Training. All Contractor employees with access to

Government information systems and networks shall successfully complete all required IA awareness training as specified in AR 25-2 and as specified by the Government requiring activity. This includes training mandated in Army CIO/G6 ALARACT message 293/2007, subject: Implementation of Standard DoD IA Awareness Training, dated 261800Z Dec 07.

Training is available at https://ia.signal.army.mil. The Contractor shall ensure that all Contractor employees requiring IA awareness training complete the training at start of work performance on this contract and annually thereafter for the duration of this contract.

5.2. Army Training and Certification Tracking System website (ATCTS). Contractor employees performing work under this contract that have access to Government information systems and networks shall create a user account and profile in the ATCTS at https://atc.us.army.mil, in the unit container managed by the COR. All Certificates of successful completion of IA training, Acceptable Use Policies (AUP), applicable baseline and computing environment certifications, and continuing professional education credits, shall be uploaded to the ATCTS, as required by DoD 8570.01-M. All documentation shall also be provided to the

COR for continuous compliance monitoring and reporting.

5.3. WORKFORCE CERTIFICATION. Information Assurance Workforce Certification

Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.239-7001

(Information Assurance Contractor Training and Certification) applies to this contract. This contract is subject to the mandates of DoD 8570.01-M, which establishes baseline technical and management IA skills for personnel performing IA functions within DoD. Functions spanning multiple levels require certification of the highest-level functions. Contractor personnel performing functions in multiple categories or specialties shall hold certifications appropriate to the functions performed in each category or specialty.

The Contractor shall ensure its IA workforce members have the certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractor employees shall have all required CE certifications as addressed in section 8.0. The IAT Level II baseline certification is required for unsupervised privileged access. Contractor shall ensure employees’ certifications remain current. Refer to the

DD 254 for security and certification requirements. Contractor IA certification holders shall release their certification information to the Department of Defense through the Defense

Workforce Certification Application, https://www.dmdc.osd.mil/appj/dwc/index.jsp.

5.4. PERSONNEL SECURITY TRAINING. The Contractor shall ensure that all Contractor employees requiring access to Army installations, facilities, or controlled access areas complete

Antiterrorism (AT) Level I awareness training within thirty (30) calendar days after start of employee performance on this contract. Within five (5) calendar days of training, the Contractor https://ia.signal.army.mil/ https://atc.us.army.mil/ https://www.dmdc.osd.mil/appj/dwc/index.jsp shall certify to the KO and COR that all employees performing work under this contract have completed the AT Level I awareness training. AT Training is available at https://jkodirect.jten.mil/.

5.5. OPERATIONS SECURITY (OPSEC) AWARENESS. The Contractor shall ensure all employees receive OPSEC training within thirty (30) days of employment and annually thereafter. The Contractor shall comply with DoD Directive 5205.02, Army Regulation 530-1, and CASCOM’s OPSEC program. Failure to comply with the OPSEC directives shall be deemed adequate cause for the removal of a Contractor employee from performance on this contract and could be considered for appropriate legal action. The Contractor shall ensure all Contractor employees performing work under this contract complete Level I OPSEC training within thirty

(30) calendar days of start of employee performance on this contract and annually thereafter. The

Contractor shall provide AT training certificates and verification of OPSEC training to the COR for the contract file. OPSEC awareness training is available at https://cdsetrain.dtic.mil/opsec/index.htm. Contractor employees shall attend The Army

Reporting Program (TARP) briefing on security annually. Contractors shall attend annual anti-terrorism/force protection awareness training. Contractor personnel shall comply with all security policies and procedures for the protection of classified and sensitive information, at all work locations. Contractor personnel shall comply with all TARP incident reporting requirements in accordance with AR 381-12 and as directed by the Government.

5.6. iWATCH. The Contractor shall ensure that all Contractor employees and Subcontractor employees performing work under this contract are trained on the local iWATCH program within thirty (30) calendar days of start of employee performance on this contract. The requiring activity ATO will provide the locally developed iWATCH training. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

5.7. COMPUTER BASED TRAINING. Contractor personnel shall review the provisions of

AR 25-2, Information Assurance, and complete all government computer based training requirements prior to using government furnished telecommunications and electronic communications systems and equipment. The Contractor shall provide evidence of this review to the COR for each member of the Contractor staff working on this contract.

5.8. TRAINING RECORDS. The Contractor shall ensure all training records and formal training that require certification are met as outlined in this contract. Additionally, the Contractor shall ensure required training is documented and records are available upon request from the KO or COR.

6.0. EQUIPMENT.

6.1. GOVERNMENT-FURNISHED EQUIPMENT. The Government will provide office space to the Contractor. The exact location shall be determined at the time Contractor personnel arrive. However, space allocation may be reshuffled due to space allocation, availability and mission requirements as identified by the COR. All cubicles or offices shall be in Buildings on

Fort Lee across CASCOM and its subordinate organizations, including one (1) remote location at

Ft. AP Hill located in Caroline County, VA. All spaces will include all necessary office https://jkodirect.jten.mil/ https://cdsetrain.dtic.mil/opsec/index.htm equipment required to perform the duties outlined (which include but not limited to workspaces, computers, telephones and tools as required).

6.1.1. The government will provide all necessary computer hardware, software, and services as required. The following equipment will be assigned to the departments where the contracted staff will be assigned: computer monitor, keyboard, computer speakers, central processing unit, and/or a laptop. Shared usage of government equipment may occur depending on the location assigned.

The Contractor shall sign for the equipment and will be responsible for turning in the issued equipment upon the completion of the period of performance. The Government will supply material except in those instances where material is not readily available from the Army supply system. The Contractor shall notify the COR of the part number, description, proposed source of supply, quantity to be purchased, and value based on the quantity of each and total quantity price.

6.1.2. Non-Government-owned computing systems or devices The Contractor shall comply with

Army Regulation 25-1 and Army Regulation 25-2. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without the

COR’s coordinating and obtaining proper authorization from the appropriate Information

Assurance Program Manager (IAPM), ensuring that all software has a Government Certificate of

Networthiness. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor-owned thumb drives (e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

6.2. PHASE-IN/PHASE OUT INVENTORY OF GOVERNMENT EQUIPMENT. The

Contractor shall conduct a joint physical inventory and inspection, with the hand receipt holder, of all Government Furnished Equipment (GFE) during the phase-in period. The Contractor shall provide to the Government POC documentation that an inventory was conducted and all discrepancies noted to the hand receipt holder. Inventories will be required throughout the hand receipt time frame and will require periodic inventory of all equipment. The Contractor shall conduct a joint physical inventory and inspection with the hand receipt holder of all Government

Furnished Equipment (GFE) within one week prior to contract termination. The Contractor shall provide the Government POC documentation that an inventory was conducted and all discrepancies noted to the hand receipt holder.

6.3. PHASE-OUT. The Contractor shall be required to provide transitional coordination and familiarization for government employees, for a period not to exceed thirty (30) days prior to expiration of this contract. All system documentation shall be turned over to the Government prior to the expiration or in the event, the Contractor is terminated of this contract. The

Contractor shall provide a phase-out plan within 14 days after start of performance and shall update the plan no later than 45 days prior to the expiration of the contract, or as required for coordination purposes.

6.4. PROPERTY. Includes desktop computers, laptops, printers, scanners, fax machines, and

GSA vehicles.

6.4.1. The KO or COR reserve the right to determine when Government Furnished Property

(GFP) becomes uneconomically repairable.

6.4.2. All GFP shall be made available to the contractor.

6.4.3. The KO or COR will provide Government vehicles for the use by Contractor employees to performance official duties IAW this contract.

6.5. MAINTENANCE PARTS. Hardware/Software.

6.5.1. The Government will provide maintenance parts and installation hardware/software for installation and maintenance of supported systems and supported equipment.

6.5.2. The Contractor will submit all maintenance parts and installation hardware/software requests to the COR, who will be the procuring official.

6.6. PARKING. The Government will furnish parking for Contractor employees on space available basis. There will be no reserved parking available for Contractor employees.

6.7. UTILITIES. The Government will provide and maintain utility services currently available in the facilities. Contractor employees shall practice utilities conservation to preclude waste of government furnished utilities. For example, lights and water spigots not in use shall be turned off.

6.8. REFUSE COLLECTION. The Government will provide collection from the Contractor-occupied area. Refuse collection schedule will be provided to the Contractor after award of this contract.

6.9. DISTRIBUTION. The Government will provide distribution services, IAW the government distribution schedule for official communications received at the internal central distribution point. The Contractor shall pick up incoming communications addressed to the

Contractor or deliver outgoing Contractor communications to the internal central distribution point as identified by the KO or COR. The distribution point will be provided by the KO or COR at time of award.

6.10. MAIL. The Government will provide U.S. Postal Mail service, exclusive of postal fees, to the Contractor for official communications and correspondence generated in the performance of this contract. The Contractor shall deliver outgoing U.S. Postal Mail to the internal central distribution point.

6.11. INSECT AND RODENT CONTROL. The Government will provide insect and rodent control services for Government-furnished facilities. The Contractor shall submit in writing requests for services to the COR.

6.12. EMERGENCY MEDICAL CARE. Medical care for Contractor employees is the responsibility of the Contractor.

7.0. REPORTING.

7.1. ACCOUNTING FOR CONTRACTOR SUPPORT. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mil/.

7.2. QUALITY CONTROL PLAN (QCP). The Contractor shall develop a QCP and maintain an effective quality control program to ensure services are performed in accordance with this

PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which assurances of work quality and conformity are determined to be in compliance with the requirements of the contract. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor shall then coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than ten (10) working days prior to effective date of the change. The QCP shall be subject to the

Government’s review and approval. The Government may find the QCP "unacceptable" when the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within ten (10) working days from receipt of notice that QCP is found

"unacceptable."

7.3. WEEKLY PROGRESS REPORTS. The Contractor shall provide a comprehensive weekly status and progress report. The report shall include a narrative description of what was accomplished during the reporting period and an overview of activities planned for the following week. The report shall identify problems encountered.

7.4. DELIVERABLES ACCEPTANCE CRITERIA. The COR shall have the responsibility of reviewing all deliverables associated with this contract. After review, the COR shall accept or reject the deliverables. The KO or COR shall have 10 working days to complete the review of each deliverable and accept or reject them in writing.

7.4.1. MONTHLY SUMMARY REPORT (MSR). The Contractor shall provide MSR to the

COR, which includes: a detailed summary of the significant activities/work performed by the

Enterprise Administrator and Client Administrator. The summary report will also include the following: an employee strength report for the month (termination and hires), a by-name roster http://www.ecmra.mil/ of employees including contact information and a summary of training completed during the month. Government technical monitors will verify satisfactory performance of task requirements and verify Contractor numbers of positions filled in a monthly report to the COR.

7.4.2. The MSR shall be submitted NLT the fifth (5) working day of each month following the reporting period in a Microsoft Word document submitted electronically to the COR.

7.4.3. The Contractor shall provide a quarterly status report (QSR) to the COR that includes:

tasks completed, lessons learned, problems encountered, and other items of interest as designated by the COR.

7.4.4. The QSR must be submitted NLT the fifth (5) working day of each month following the reporting period in a Microsoft Word document submitted electronically to the COR.

7.4.5. In-Process Reviews (IPRs). The Contractor shall prepare for, support, actively participate in, and provide technical subject matter expertise during IPRs, which will be held quarterly or as determined by the Government. The Government will notify the Contractor of the specific time and location at least three days before the IPR.

8.0. SPECIFIC TASKS.

8.1. The tasks identified within this section are specific services needed to support the Combined

Arms Support Command’s IT requirements.

8.2. TECHNICAL SUPPORT. Technical support shall be provided by the Contractor to the government with on-site human resources in the broad areas of network administration, system administration, client administration, web administration, software maintenance, hardware installation, software installation, diagnostics, resolution, correction of outages, planning, designing of network topologies, implementation, training, and logistics support.

8.3. SYSTEM SERVER ADMINISTRATION. The Contractor shall perform systems administration to ensure the systems are available to the user at all times. This requires the

Contractor to monitor the systems and ensure they are operating at peak efficiency. Identify and resolve any degradation, unusual activities or system downtime. Any instances of system degradation, unusual activities and or system downtime shall be brought immediately to the attention of the Government representative. The Contractor shall:

8.3.1. Perform system and server backups and restoration of systems/servers as required.

Backups will be performed in accordance with local government policies and procedures. This shall be done transparently to the users. The Contractor shall also ensure the redundant file system structure (integral parts of some operating/network systems) operate in an efficient manner to ensure the data is current and accurate. Additionally, the Contractor shall ensure that archived data and media is documented and handled in accordance with local government policies and procedures.

8.3.2. Perform server administration to include the administration of, but not limited to, file, web, SQL, or printer servers. Administrative duties will include, but are not limited to, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers and associated equipment and hardware.

8.3.3. Perform customer service and support to include service desk tickets, telephone requests, walk-in support requests and customer escort. Contractors shall work with external government resources to resolve customer issues, as needed.

8.3.4. Install and maintain the current software product baseline; these products are expected to change over the life of the contract and will be redefined by the CASCOM G-6. Installation of new software and update schedules will be coordinated directly with the COR. The government is the approving authority and can modify proposed schedules to meet mission requirements

IAW the terms and guidelines of the contract.

8.3.5. Perform configuration management, in accordance with local government policies and procedures.

8.3.6. Perform testing and troubleshooting of all systems within the scope of specific duties assigned.

8.3.7. Perform daily inspections and vendor recommended tests on all computer systems and network components. These inspections and test shall be scheduled not to interfere with the normal operation of the IT infrastructure. Inspections may be visual; however, some may require removing an assembly for better access to the item undergoing inspection. Test shall be conducted to determine if the equipment is operating within tolerances specified by the vendor.

The Contractor shall maintain a continuing record of these inspections and tests using approved trouble processing procedures. Any inspections which would interrupt normal duty operations shall have the prior approval of the COR.

8.3.8. Shall assist in on-hand product analysis; network/system expansion analysis; system documentation analysis; user instruction or training; and system and network operations. The

Government will make all decisions on hardware and software products. The Contractor shall be required to analyze requirements and propose best solutions for network approaches.

8.3.9. Provide the necessary expertise to ensure all system nodes and supporting network are maintained in an operational state. The Contractor shall ensure all software maintenance performed by the Contractor or within the Contractor’s span of control conforms to Department of Defense (DoD), Department of the Army (DA), the Network Enterprise Technologies

Command, the Training and Doctrine Command, the Combined Arms Support Command, and local installation regulations, policies, procedures and guidance. Publications outlining these standards will be made available to the Contractor.

8.3.10. Perform administration and customer support of Microsoft web site host servers, Microsoft SharePoint servers and sites.

8.3.11. Perform Active Directory administration to include account creation/deletion, rights assignment and the troubleshooting of accounts.

8.3.12. Perform storage administration to include that of Storage Area Network (SAN) and

Network Attached Storage (NAS) devices. Tasks include configuration, troubleshooting and corrective…