PWS_for_Trail_Interpretation_19-24.docx

PERFORMANCE WORK STATEMENT

U.S. ARMY HERITAGE AND EDUCATION CENTER (USAHEC)

TRAIL INTERPRETATION SUPPORT

1. GENERAL

This is a non-personnel services contract to provide educational and interpretive programming for the U.S. Army Heritage & Education Center (USAHEC) located in Carlisle Barracks, PA. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be solely accountable to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the functions of this contract as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The U.S. Army Heritage and Education Center (USAHEC) preserves U.S. Army heritage and educates the Army and the Nation on the role of the Soldier in the development and protection of the Nation. Our vision is to, “Tell the Army’s Story One Soldier at a Time.” The office of Visitor and Education Services (VES) at the USAHEC has the responsibility of carrying out that mission for the USAHEC through education programs for the U.S. Army, educational institutions, and the general public.

1.3. Objectives: This contract will facilitate the preservation of U.S. Army heritage and provide education through living history interpretation and historical education instruction. The following is a list of general objectives for this contract.

1.3.1. Educate the students and staff of the U.S. Army War College and the general public on the history of the U.S. Army Soldier from the beginnings of the U.S. Army through current operations.

1.3.2. Promote the history of the U.S. Army and the heritage of the American Soldier to the general public, to assist in bridging the civilian/military gap highlighted by senior services leaders

1.4. Scope: The USAHEC requires professionally trained personnel with experience in the conduct of museum and historic site tours for the purpose of executing coordinated historical tours on the Army Heritage Trail at the USAHEC and off-site educational programs at schools, Army training facilities, and other organizations.

The Contractor shall provide professional living history interpretive and historical tour support services. Such services will include the necessary education, equipment and staff to describe to small audiences, the lifestyle, equipment and historical context of the American Soldier experience in multiple time periods.

1.5. Period of Performance: The period of performance will be for the Base Period of twelve (12) months with four option years remaining.

1.6. General Information:

1.6.1. Type of Contract: The Government intends to award a Firm Fixed Price contract for this requirement.

1.6.2. Key Personnel: The following personnel are considered key personnel by the Government: Project Manager (PM). The contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the Project Manager is absent shall be designated in writing to the contracting officer. The Project Manager or alternate shall have full authority to act for the contractor on all task order matters relating to daily operation of this task order. The Project Manager or alternate shall be available between 8:00 a.m. to 5:00 p.m., Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. The PM will be required to monitor all work and be available to communicate by phone or email, within two hours, with the COR. The PM will insure that all personnel are in position at least one half hour before they are to conduct their tour/educational program.

1.6.3. Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the task order performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.4. No Smoking Policy. The contractor shall comply with DOD Directive 1010.10 and AR 600-63 (Army Health Promotion) while on the installation or in Government buildings and facilities.

1.7. Security: The work described in this PWS is Unclassified.

1.7.1. Investigation(s) Required: This contract requires the contractor to possess at least a Childcare National Agency Check with Inquiries (CNACI) to include favorable Installation Record Checks (IRC) and FBI fingerprint check. As the work will be performed in the state of Pennsylvania and the anticipated audiences will include school children, the Contractor shall ensure personnel performing work are PA Act 34 and 151 certified to work with children. The Contractor shall provide the government copies of each interpreters certificates one week prior to the interpreters first assignment. Interpreters certificates will be kept in contract file and Contractor shall provide only one copy of each interpreter’s certificate.

1.7.2. Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub- contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Duty Hours and Building Access. Duty hours at USAHEC Facilities are 0730 to 1700, Monday through Sunday. Some duty hours may fall outside these standard duty hours. The contractor shall be provided access as required by the task. Unescorted access to restricted areas by contractor personnel is not authorized. Access to these areas will require prior coordination with the authorized Government representative.

1.7.3. AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable, and annual AT Level I awareness training if they remain over 365 days. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 35 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.7.4. iWATCH Training: The contractor and all associated subcontractors working within any Carlisle Barracks, facility, or area, will ensure all employees read the statement below on the local iWatch program . This locally developed statement will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days of contract award and within 30 calendar days of new employees' commencing performance, with the results reported to the COR no later than 35 days after contract award. iWatch Training: (Guard Info About Yourself and Your Job. Limit discussion and accessibility of any information (written or verbal) that may provide terrorists insights for targeting. Always use secure means when passing sensitive information, destroy identifiable information. Be aware of your surroundings. Write down license numbers of suspicious vehicles; note description of occupants. Recognize and Report Unusual or Suspicious Behavior to your COR or the Carlisle Barracks police at 717-245-4115. YOU are the first line of defense against terrorism.)

1.7.5. Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services and must successfully complete the Army IA awareness training prior to access to the information system and then annually thereafter. Additionally personnel must annually sign an acceptable use policy (AUP). The training is available online at https://ia.signal.army.mil/DoDIAA/. Personnel must also meet all personal security requirements IAW AR 25-2.

1.7.6. For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.8. Duty Hours and Building Access: Duty hours at USAHEC Facilities are 0730 to 1700, Monday through Sunday. Some duty hours may fall outside these standard duty hours. The contractor shall be provided access as required by the task. Unescorted access to restricted areas by contractor personnel is not authorized. Access to these areas will require prior coordination with the authorized Government representative.

1.9. Place of Performance: The work to be performed under this contract will be performed on the Army Heritage Trail and the Visitor and Education Center located at the U.S. Army Heritage Education Center, Carlisle Barracks, PA, and at off-site educational locations within the Pennsylvania area, as designated by the government.

1.10. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.10.1. The Government will outline specific goals and outcomes for the interpretive/educational program. The Contractor shall ensure all participants are appropriately trained, outfitted and that each participant delivers historically accurate information.

1.10.2. The COR will conduct spot checks of living historians at the event to ensure they are maintaining a quality historical presentation in accordance with the requirements set forth in this PWS.

2. GOVERNMENT FURNISHED INFORMATION/EQUIPMENT/SPACE.

2.1. The Government will provide the following Government-Furnished Information (GFI), Government-Furnished Equipment (GFE) and Government-Furnished Space (GFS).

2.1.1. Government Furnished Information. The following Government Furnished Manuals and Information will be provided:

2.1.1.1. The USAHEC Organization and Functions Manual

2.1.1.2. The Army Heritage Trail Tour Guide

2.1.1.3. The USAHEC Historic Weapons Safety Manual

2.1.2. Government Furnished Equipment. Requests for additional GFE will be approved by the COR.

2.1.2.1. One computer workstation (e-mail support and research)

2.1.2.2. Printer (e-mail support and research)

2.1.2.3. Tabletop Workspace and seating (e-mail support and research)

2.1.3. Government Furnished Space. Multi-user office space and public space will be available for the contractor to use to complete contract tasks.

2.2. Any additional GFI, GFM, and/or GFE shall be requested through the COR. The Contractor shall be directly responsible and accountable for all Government property in their possession. All Government property shall be returned, in its original condition, at the end of the contract period of performance. The Contractor shall be required to sign for receipt of Government property.

3. DEFINITIONS AND ACRONYMS

3.1. Definitions

3.1.1. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

3.1.2. CONTRACTING OFFICER: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the Government.

3.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

3.1.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

3.1.5. DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things, such as meeting minutes or reports.

3.1.6. KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons listed in the proposal.

3.1.7. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

3.1.8. QUALITY ASSURANCE: The government procedures to verify services being performed by the Contractor are performed according to acceptable standards.

3.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

3.1.10. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

3.2. Acronyms

4. CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract not listed under Section 2 of this PWS.

4.2. Materials: The Contractor shall provide all uniforms, equipment, and supplies necessary to appropriately recreate a Colonial and/or U.S. Army Soldier for the following time periods; French and Indian War (Colonial), Revolutionary War, War of 1812, Mexican War, Civil War, Spanish- American War, World War I, World War II, Korean War, Vietnam War, Operation Desert Storm/Desert Shield, Operation Iraqi Freedom, Operation Enduring Freedom, as well as a Native American warrior for the French and Indian War and Western American Indian Wars. This would include all supplies to conduct hands-on educational programs on and off-site.

4.3. Equipment (If applicable): The Contractor shall furnish their own transportation to and from the USAHEC site and to the locations of off-site programs.

5. SPECIFIC TASKS

5.1. Historical Interpretation and Educational Tour Guide Services

5.1.1. The Contractor shall provide sufficient historical interpreters to conduct three simultaneous educational and general presentations for the public in support of our educational mission and programs. Experience indicates this work can be completed with between one and five interpreters per tour, depending on the nature of the program to be presented. The work will be inside and outside and will be conducted in all types of weather conditions to include, rain, sleet, snow, etc. In the event of hazardous weather, the Contractor shall be contacted by the COR to cancel or reschedule their tour. The majority of tours are conducted on foot along the Army Heritage Trail or in the building unless otherwise specified by the COR to the PM prior to the event.

5.1.2. The Contractor’s interpreters shall have the capability to perform the program(s) representing the manners, dress and persona of a Soldier of the French and Indian War (Colonial), Revolutionary War, War of 1812, Mexican War, Civil War, Spanish- American War, World War I, World War II, Korean War, Vietnam War, Operation Desert Storm/Desert Shield, Operation Iraqi Freedom, and Operation Enduring Freedom, as well as a Native American warrior for the French and Indian War and Western American Indian Wars. The interpreters shall be expected to have interpretive training and the Contractor must demonstrate for the Government through qualifications and presentation that the individuals selected have historical interpretation experience.

5.1.2.1. The required presentation shall be no less than a fifteen minute oral presentation of historical information on the typical U.S. Army Soldier of the appropriate time period each interpreter represents structured for a 5th grade level class in association with the appropriate Army Heritage Trail facility for their time period.

5.1.2.2. Effective interpretation requires a solid understanding of military concepts, period-specific detail and the ability to present information to a small audience. Past examples of successful interpretation have demonstrated a specific skill (e.g., demonstrating how barbed wire was set up to protect infantry trenches in World War I), or provide a general introduction to a subject area (e.g., discussing with visitors the transition to a mechanized force in World War II, and how this impacted the training of individual Soldiers). The Contractor will select materials appropriate for a general audience.

5.1.3. The Contractor shall be capable of supporting all tours and visits with the interpreters. A tour and visit can happen any time at the USAHEC or on the Army Heritage Trail when open to the public. The government will provide a minimum of 48 hours’ notice to the vendor on all scheduled tours. Each tour averages, but is not limited to, 2.5 hours in length and requires approximately 1 hour of prep. Between 2017 and 2018, the USAHEC averaged 225 different tour and interpretive events.

5.1.4. The Contractor shall perform tours in association with select educational programs, both on and off site.

5.1.5. Optional Task: Optional task to be exercised at the Government’s discretion. Additional 2-day event (8 hours per day) each year that will require 10 interpretive stations with at least five fully equipped historians at each station for the 2-day period. This event will be held on the AHEC campus and the date for the event will be provided by the Government at least 120 days in advance of the event, if the optional task is exercised.

5.1.6. The Contractor shall provide a representative to participate in monthly meetings with the Government to discuss all aspects of the project. All meetings will be conducted at the USAHEC Facility.

5.1.7. The Contractor shall provide all required project status reports as described in paragraph 8.4 below.

5.2.

6. CONTRACTOR QUALIFICATIONS: The Contractor shall ensure personnel performing the work possess the following qualifications:

6.1. Training in public speaking, acting, public interpretation or similar qualifications that provide them the skills necessary to present a public program.

6.2. Basic understanding of U.S. Army history, technological terms and language. Contractor shall provide basic understanding during the oral presentation provided to USAHEC COR and technical representatives.

6.3. Ability to write and communicate clearly.

7. CONTRACTOR RESPONSIBILITIES

7.1. Contractor shall provide required project status reports on all tours and educational programs conducted.

7.1.1. The government will outline the tour component standards for each individual program. The Contractor shall ensure all tour guides are appropriately trained and will be required to demonstrate the ability of each guide through an oral test.

7.1.2. The Project Manager (PM) will be required to communicate by phone or email with COR assigned to this project within 24 hours of notification.

7.1.3. The contractor shall submit as part of their offer a written quality control plan, stating how the requirements of this contract shall be met in terms of development, timeliness and quality of service based on the quality assurance plan. This quality control plan shall show the time frame, method of development, and professionalism for which the objective of this contract shall be accomplished.

8. DELIVERABLES

8.1. Deliverables Quality: It is the responsibility of the contractor to ensure that all product deliverables (draft or final) meet the Government’s evaluation standards for quality. Upon initial Government review, if draft or final deliverables do not meet the evaluation standards for quality, the draft or final deliverables will be denied and returned to the contractor for revision. It shall be the responsibility of the contractor to correct the errors without additional cost to the Government.

8.2. Supplies and Program Agendas: Deliverables shall include all program agendas, uniforms, accoutrements, and firearms obtained while performing on this contract. The government shall approve all program agendas for Interpreter presentations in writing two (2) weeks prior to scheduled event. If errors are discovered, it shall be the responsibility of the contractor to correct errors with no additional cost to the Government.

8.3. Project Review Meetings: Monthly progress review meetings will be held during the period of performance. The in-progress review meetings shall be no longer than a total of one hour and shall be held between the Project Manager, Government technical POC, and the Contracting Officer's Representative (COR).

8.4. Project Status Reports: Project Status Reports will be completed in a format approved by the Government and submitted as indicated below. All reports as a minimum will include the number of tours completed, the number of visitors in each tour, the number of education program hours provided, noteworthy successes, and issues encountered. Two copies of the report shall be submitted to the COR.

8.4.1. Monthly Report: Shall be submitted no later than the fifth (5th) working day of the following month.

8.4.2. Quarterly Report: Shall be a roll-up of the previous three monthly reports. Shall be submitted no later than the tenth (10th) working day after the quarter ends.

8.4.3. Final Report: Shall be a roll-up and summarization of the 12 monthly reports. Shall be submitted no later than the (15th) calendar day after the annual period of performance ends.

8.5. Upon initial Government review, if draft or final deliverables do not meet the evaluation standards for quality, the draft or final deliverables will be denied and returned to the contractor for revision. It shall be the responsibility of the contractor to correct the errors without additional cost to the Government. The Contractor has five days to correct all deliverables.

9. CONTRACTOR MANAGEMENT REPORTING (CMR)

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor will report ALL Contractor manpower (including Sub Contractor manpower) required for performance of this contract. The Contractor is required to completely fill in all required information using the following web address:

https://Contractormanpower.army.pentagon.mil

(1) Contracting Office, Contracting Officer, Contractor Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- Contractors);

(7) Total payments (including sub-Contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor, if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor's systems to the secure web site without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website. Contractors may direct questions to the help desk at 703-377-6199.

10. REFERENCE DOCUMENTS: The following documents or standards should be referenced for this contract. The Contractor’s staff, facilities, equipment, materials, and procedures used in support of this contract must meet and, where applicable, comply with these standards.

a. Pennsylvania Academic Standards for Education – History 22 Pa. Code, Chapter 4, Appendix C (#006-275) - Final Form-Annex A, July 2002.

b. Pennsylvania Act 34 and 151 Background Checks.

c. Army Regulations 870-5 and 870-20.

SAMPLE PROGRAM AGENDA

a. Identify key periods in U.S. military history and evaluate their significance to our nation’s history.

b. Identify and explain the functions of specific pieces of historic military equipment.

c. Evaluate the advantages and disadvantages of soldier weapons and fortifications used during the periods under study.

d. Describe the lives of soldier from the French and Indian War, Revolutionary War, 18th century logistics, and World War I.

e. Compare and contrast four different building styles from various historic periods.

Group 1

a. Station 1 – Defending the Empire. The Forbes Road was a key military avenue during the 18C as the British Army sought to drive the French out of North America. This gave the future leaders of the American army their first taste of warfare. Program presented by a French and Indian War living history interpreter. Program will include:

-- French and Indian War history -- Explanation of Soldier’s life and equipment 9:15-9:45

c. Station 3 – Viva the Revolution. The fledgling American army proved its mettle over the long years of the American Revolution. The climactic battle at Yorktown ended with the capture of Redoubt #10. Program presented by a Revolutionary War living history interpreter. Program will include:

-- Revolutionary War history -- Explanation of Soldier’s life and equipment 10:25-10:55

a. Station 1 – Life in Camp. A Soldier’s life outside combat was one of constant drill and preparation, coupled with the challenges of surviving the harsh conditions of life in a Civil War camp. Program presented by a Civil War living history interpreter. Program will include:

-- Civil War History -- Explanation of Soldier’s life, description/wearing of equipment -- Marching drill 11:45-12:15

b. Station 2 - Over the Top: Life in the trenches defined the Allied Soldier’s experience in World War I. He suffered a harsh day-to-day existence in squalid conditions, waiting for the order to go “over the top” and assault the enemy. Program presented by a World War I living history interpreter. Program will include:

-- World War I history -- Explanation of Soldier’s life in the trenches and description of equipment.

12:20-12:50

c. Station 3 – For the Fatherland. German Soldiers also experienced pain and hardship through long years of war, though the environment was sometimes very different. Program presented by a World War I German living history interpreter. Program will include:

-- World War I history -- Explanation of Soldier’s life in the trenches and description of equipment.

12:55-1:25

b. Living history interpreter for Revolutionary War (AHEC)

c. Living history interpreter for Civil War, with equipment (AHEC)

d. World War I living history interpreters (American and German) , with equipment (AHEC)

e. 18C blacksmith, with equipment (AHEC)

f. Food – Students will bring sack lunches