Oracle PD.docx

Product Description (PD) For

ORACLE Software License and Maintenance Support

1.0 General:

1.1 Scope: The Army National Guard (ARNG) currently utilizes Oracle CSI 20290175 COTS Relational Data Base Management software for both develop and host critical ARNG applications. The COTS is installed on Windows and LINUX operating system servers at the ARNG Headquaters (HQ) and 54 States and Territories. The Information Technology (IT) solutions developed using Oracle database technology to support several ARNG strategic initiatives.

1.2 Background: The purpose of this acquisition is to purchase Oracle licenses agreement on servers with annual software license and maintenance support for Oracle. These products are used in mission critical ARNG enterprise applications to train, equip, and deploy ARNG Soldiers and Civilians. This software is used within the ARNG Arlington Special Purpose Processing Node (SPPN) as well as the 54 States and Territories which host operational Oracle databases and/or database development environments. The software requires license to operate, ongoing upgrades and patches to mitigate emerging security vulnerabilities and correct deficiencies to allow integration of information, continued enhancements for ARNG systems and secure application hosting. The current Oracle software contract will expire 26 July 2024.

1.3 Period of Performance (POP): The Period of Performance shall be for base year plus four option years of 12 months each.

· Maintenance Base Year – 1 year from date of contract award.

· Maintenance Option 1 – 1 year from end of base year.

· Maintenance Option 2 – 1 year from end of 1st option year.

· Maintenance Option 3 – 1 year from end of 2nd option year.

· Maintenance Option 4 – 1 year from end of 3rd option year.

1.4 General Information:

1.4.1 Quality Control (QC): N/A

1.4.2 Quality Assurance (QA): N/A

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall provide services on these days if needed:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Juneteenth National Independence Day

1.4.3.6 Independence Day: July 4th

1.4.3.7 Labor Day

1.4.3.8 Columbus Day

1.4.3.9 Veterans Day

1.4.3.10 Thanksgiving Day

1.4.3.11 Christmas Day

1.4.4 Place and Performance of Services: This is a software contract so the contractor shall provide services between the hours of 0700-2000 hours on Monday through Friday during the period of performance. This requirement will provide on-line support to all Oracle software located at ARNG, COOP site and 54 States and Territories.

1.4.5 Security Requirements: The users shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The users shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The users shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in security matters or processes.

1.4.6 Physical Security: The users shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.4.7 Special Qualifications: N/A

1.4.8 Post Award Conference/Periodic Progress Meetings: N/A

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

1.4.10 Identification of Contractor Employees: N/A

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: N/A

1.4.13 Data Rights: N/A

1.4.14 Organizational Conflicts of Interest (OCI): N/A

1.4.15 Phase In / Phase out Periods: N/A

1.4.16 Telework: N/A

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE: Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privacy of contract with the subcontractor.

2.1.12 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK: Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): None. Government Furnished Property is not required to support this software maintenance agreement.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services As indicated in Paragraph 1.1.

5.0. Major Tasks and Requirements: The vendor will provide software license and maintenance support of the following software package:

Product Quantity

Contractor shall provide 24 hours a day, 7 days a week, and 365 days a year of Global Helpdesk Support. This support will include:

· Case Management – Submit, review and update.

· Current product update downloads

· Customer Forums through Oracle’s portal

· Product Documentation for getting started guides, and content for advanced use

· cases.

· Oracle Support Training and Resources through Oracle’s portal.

· Allow transfer of Oracle licenses to any Cloud Service Provider (CSP) of choice.

5.1. Office of the Director: ARNG Planning Analyst- G6, ARNG-IMA

5.1.1. Background: The Command Group consists of military and government personnel supporting the Director Army National Guard (DARNG) Office. The Command Group maintains a working relationship between ARNG Headquarters, Department of the Army (HQDA) agencies, Office of the Secretary of the Army (OSA), Office of the Chief of Staff of the Army (CSA), and Office of the Secretary of Defense (OSD), to the Chairman of the Joint Chiefs of Staff (CJCS), Chief National Guard Bureau (CNGB), Congressional offices, Interagency and State offices. The Command Group is a unique agency in that it performs both Army Staff (ARSTAF) and Major Army Command (MACOM) functions and duties.

6.0 Contractor Manpower Reporting Application (CMRA): N/A

7.0 Mitigation Plan for Closely Associated with Government Services Tasks: N/A