Air Case Amendment 0001.pdf

SEE ADDENDUM

(No Collect Calls)

W9133L20R1004 14-Jan-2020

b. TELEPHONE NUMBER

703 604-4186

8. OFFER DUE DATE/LOCAL

TIME01:00 PM 25 Feb 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W9133L9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MEREDITH MCKINNEY

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NGB-AQ - W9133L

111 SOUTH GEORGE MASON DR

BLDG. 2, 4TH FLOOR

ARLINGTON VA 22204-1373

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE F9WFSG 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

F9WFSG-ANG/SG/SGSR/SGAM

WAYNE THEARER

3500 FETCHET AVENUE

ANDREWS AFB MD 20762-5157

TEL: 240 612-9450 FAX:

703-607-1742FAX:

TEL: 703 604-4186 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$16,500,000

NAICS:

541990

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF100

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job Medical Case Management - Base Year FY20

FFP

The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and quality control necessary for the National Guard Bureau/Office of the Air Surgeon (NGB/SG), except as specified in PWS Section 3.0. The contractor is authorized partial delivery payments for services. Contractor may, on a monthly basis, invoice the lesser of 1/12 the total CLIN price or this amount minus the value of any non-conforming services. The contractor shall not invoice for the value of any on-site services not performed due to non-routine/extended (i.e. uncompensated) employee absences such as leave without pay, extended military leave, and position vacancies.

FOB: Destination

PSC CD: Q602

NET AMT

0002 1 Job Travel Costs

COST

All travel costs incurred by the contractor shall be in accordance with Joint Travel Regulation. The contractor must coordinate and receive approval from the Contracting Officer Representative prior to incurring any travel expenses.

ESTIMATED COST

0003 1 Job eCMRA Base Year FY20

FFP

Non-Personal Services: Contractor Manpower Reporting Application (CMRA) - The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site. The Contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY),which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at http://www.ecmra.mil. The Department of Defense Activity Address Code (DoDAAC) is W9133L for the Contracting Office issuing this solicitation/contract.

The Unit Identification Code (UIC) for the requiring activity is FFDM10.

1001 1 Job OPTION Medical Case Management - Opt Yr 1 FY21

FFP

The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and quality control necessary for the National Guard Bureau/Office of the Air Surgeon (NGB/SG), except as specified in PWS Section 3.0. The contractor is authorized partial delivery payments for services. Contractor may, on a monthly basis, invoice the lesser of 1/12 the total CLIN price or this amount minus the value of any non-conforming services. Specially, the contractor shall not invoice for the value of any on-site services not performed due to non-routine/extended (i.e. uncompensated) employee absences such as leave without pay, extended military leave, and position vacancies.

1002 1 Job OPTION Travel Costs - Opt Yr 1 FY21

COST

All travel costs incurred by the contractor shall be in accordance with Joint Travel Regulation. The contractor must coordinate and receive approval from the Contracting Officer Representative prior to incurring any travel expenses.

1003 1 Job OPTION eCMRA - Opt Yr 1 FY21

FFP

Non-Personal Services: Contractor Manpower Reporting Application (CMRA) - The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site. The Contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY),which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2021. Contractors may direct questions to the help desk at http://www.ecmra.mil. The Department of Defense Activity Address Code (DoDAAC) is W9133L for the Contracting Office issuing this solicitation/contract.

The Unit Identification Code (UIC) for the requiring activity is FFDM10.

2001 1 Job OPTION Medical Case Management - Opt Yr 2 FY22

FFP

The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and quality control necessary for the National Guard Bureau/Office of the Air Surgeon (NGB/SG), except as specified in PWS Section 3.0. The contractor is authorized partial delivery payments for services. Contractor may, on a monthly basis, invoice the lesser of 1/12 the total CLIN price or this amount minus the value of any non-conforming services. Specially, the contractor shall not invoice for the value of any on-site services not performed due to non-routine/extended (i.e. uncompensated) employee absences such as leave without pay, extended military leave, and position vacancies.

2002 1 Job OPTION Travel Cost Opt Yr 2 FY 22

COST

All travel costs incurred by the contractor shall be in accordance with Joint Travel Regulation. The contractor must coordinate and receive approval from the Contracting Officer Representative prior to incurring any travel expenses.

2003 1 Job OPTION eCRMA - Opt Yr 2 FY22

FFP

Non-Personal Services: Contractor Manpower Reporting Application (CMRA) - The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site. The Contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY),which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2022. Contractors may direct questions to the help desk at http://www.ecmra.mil. The Department of Defense Activity Address Code (DoDAAC) is W9133L for the Contracting Office issuing this solicitation/contract.

The Unit Identification Code (UIC) for the requiring activity is FFDM10.

3001 1 Job OPTION Medical Case Management - Opt Yr 3 FY23

FFP

The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and quality control necessary for the National Guard Bureau/Office of the Air Surgeon (NGB/SG), except as specified in PWS Section 3.0. The contractor is authorized partial delivery payments for services. Contractor may, on a monthly basis, invoice the lesser of 1/12 the total CLIN price or this amount minus the value of any non-conforming services. Specially, the contractor shall not invoice for the value of any on-site services not performed due to non-routine/extended (i.e. uncompensated) employee absences such as leave without pay, extended military leave, and position vacancies.

3002 1 Job OPTION Travel Costs - Opt Yr 3 FY23

COST

All travel costs incurred by the contractor shall be in accordance with Joint Travel Regulation. The contractor must coordinate and receive approval from the Contracting Officer Representative prior to incurring any travel expenses.

3003 1 Job OPTION eCMRA Opt Yr 3 FY 23

FFP

Non-Personal Services: Contractor Manpower Reporting Application (CMRA) - The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site. The Contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY),which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2023. Contractors may direct questions to the help desk at http://www.ecmra.mil. The Department of Defense Activity Address Code (DoDAAC) is W9133L for the Contracting Office issuing this solicitation/contract.

The Unit Identification Code (UIC) for the requiring activity is FFDM10.

4001 1 Job OPTION Medical Case Management Opt Yr 4 FY24

FFP

The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and quality control necessary for the National Guard Bureau/Office of the Air Surgeon (NGB/SG), except as specified in PWS Section 3.0. The contractor is authorized partial delivery payments for services. Contractor may, on a monthly basis, invoice the lesser of 1/12 the total CLIN price or this amount minus the value of any non-conforming services. Specially, the contractor shall not invoice for the value of any on-site services not performed due to non-routine/extended (i.e. uncompensated) employee absences such as leave without pay, extended military leave, and position vacancies.

4002 1 Job OPTION Travel Costs Opt Yr 4 FY24

COST

All travel costs incurred by the contractor shall be in accordance with Joint Travel Regulation. The contractor must coordinate and receive approval from the Contracting Officer Representative prior to incurring any travel expenses.

4003 1 Job OPTION eCMRA Opt Yr 4 FY24

FFP

Non-Personal Services: Contractor Manpower Reporting Application (CMRA) - The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site. The Contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY),which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2024. Contractors may direct questions to the help desk at http://www.ecmra.mil. The Department of Defense Activity Address Code (DoDAAC) is W9133L for the Contracting Office issuing this solicitation/contract.

The Unit Identification Code (UIC) for the requiring activity is FFDM10.

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 30-JUN-2020 TO

29-JUN-2021

N/A F9WFSG-ANG/SG/SGSR/SGAM

WAYNE THEARER

3500 FETCHET AVENUE

ANDREWS AFB MD 20762-5157

240 612-9450

F9WFSG

0002 POP 30-JUN-2020 TO

29-JUN-2021

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 30-JUN-2020 TO

31-OCT-2021

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 30-JUN-2021 TO

29-JUN-2022

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 30-JUN-2021 TO

29-JUN-2022

N/A (SAME AS PREVIOUS LOCATION)

1003 POP 30-JUN-2021 TO

31-OCT-2022

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

2001 POP 30-JUN-2022 TO

29-JUN-2023

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

2002 POP 30-JUN-2022 TO

29-JUN-2023

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

2003 POP 30-JUN-2022 TO

31-OCT-2023

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

3001 POP 30-JUN-2023 TO

29-JUN-2024

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

3002 POP 30-JUN-2023 TO

29-JUN-2024

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

3003 POP 30-JUN-2023 TO

31-OCT-2024

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

4001 POP 30-JUN-2024 TO

29-JUN-2025

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

4002 POP 30-JUN-2024 TO

29-JUN-2025

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

4003 POP 30-JUN-2024 TO

31-OCT-2025

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination

F9WFSG

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A N/A N/A Government 0002 N/A N/A N/A Government 0003 N/A N/A N/A Government 1001 N/A N/A N/A Government 1002 N/A N/A N/A Government 1003 N/A N/A N/A Government 2001 N/A N/A N/A Government 2002 N/A N/A N/A Government 2003 N/A N/A N/A Government 3001 N/A N/A N/A Government 3002 N/A N/A N/A Government 3003 N/A N/A N/A Government 4001 N/A N/A N/A Government 4002 N/A N/A N/A Government 4003 N/A N/A N/A Government

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

AIR NATIONAL GUARD (ANG) Medical Case Management (MCM)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Section 3.0 as Government Furnished, to perform medical and non-clinical case management services, as defined in this PWS.

The primary scope of this contract is to provide comprehensive medical and non-clinical case management for internally processing approximately 9,000 to 12,000 cases annually supporting the medical readiness of the ANG. The contractor shall provide adequate staffing within defined on-site parameters defined elsewhere within this PWS for program management, case analysis/metrics, and quality control measures; assuring the recommendations made by the team are reliable, reproducible, defendable, and timely in accordance with (IAW) applicable guidance. Cases are reviewed for the purpose of ensuring medical readiness for the ANG. Case types and processing requirements are detailed in Section 5. The contractors will interact with providers; ANG units; military treatment facilities; recruiters;

and other certification/waiver authorities within the U.S. Air Force (USAF) and Reserve Components

(RC).

The contractor, in absence of specific guidance on unique circumstances, shall develop a strategy and request approval for implementation on future cases. ANG contract personnel shall utilize the following existing software programs and/or their replacements if phased out during the performance of this contract: Surgeon General Database (SG Database), Air Force Recruiting Information Support System (AFRISS), Aeromedical Service Information Management System (ASIMS), Right Now Tracking (RNT), Electronic Case Tracking (ECT), MOVEit DMZ Physical Evaluation Board Liaison Officer (PEBLO) Account Management (also known as CIB), Aeromedical Information Management Waiver Tracking System (AIMWTS), Medical Electronic Data for Care History and Readiness Tracking (MEDCHART), and Physical Exam Processing Program (PEPP) and any future software developed for the program by the Department of Defense (DOD) or Service Components.

This is a non-personal services requirement to provide the necessary level of administrative, professional, and technical support required to facilitate the overall objectives of the ANG medical and non-clinical case management program. The Government shall neither directly supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for individual contractor employees. Contractor employees shall be accountable solely to the contractor who, in turn is responsible to the Government. The contractor's management plan shall ensure that employees properly comply with the performance standards outlined in this PWS. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the KO immediately.

1.2 Background: ANG’s vision for this contract is to support both the medical case management and non-clinical programs with a team of highly skilled and trained medical professionals that will review and make recommendations/dispositions on cases supporting the needs of the ANG. The vendor shall provide independent recommendations / dispositions on medical cases by utilizing existing guidance and without the need for extensive oversight or guidance from the respective service.

Independent judgment is critical.

1.3 Period of Performance (PoP). The Period of Performance shall be one base year with four 12-month option years starting on:

Base Year: 30 June 2020 – 29 June 2021 Option Period One: 30 June 2021 – 29 June 2022 Option Period Two: 30 June 2022 – 29 June 2023 Option Period Three: 30 June 2023 – 29 June 2024 Option Period Four: 30 June 2024 – 29 June 2025

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. This QCP is due within 15 calendar days of contract award. After acceptance of the QCP, the contractor shall obtain the KO acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) defect rate(s). The Contracting Officer Representative (COR) or subject matter expert (SME) will advise the contractor on any discrepancies noted and the contractor shall address the discrepancies and provide a corrective action plan as necessary to reduce the likelihood of repeating the finding(s).

1.4.3 Recognized Holidays: The following are recognized U.S. holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veterans Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services Monday through Friday, except on recognized U.S. holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. All employees are expected to be available during core hours which are 0900 to 1500 Eastern Time.

The primary place of performance shall be the Air National Guard Readiness Center (ANGRC), National Guard Bureau, Office of the Air Surgeon, 3500 Fetchet Avenue, Joint Base Andrews, MD 20762. A representative from each of the core functional areas (Program Manager, Medical Director, and Administrative Support) shall be on-site at the ANGRC during normal duty hours. Telecommuting and alternate workplaces are optional for other positions, but must be approved by the COR and be in the best interest of the Government. No additional funding is authorized for alternate duty locations. Staff who are not on-site shall be required to perform tasks as outlined in this PWS. The contractor shall, at all times, maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for reasons defined within this PWS.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Telework: The Government may permit telework by contractor employees (for positions outside of Program Manager, Medical Director, and Administrative Support) when determined to be in the best interest of the Government in meeting work requirements. The contractor shall have an established telework program subject to review by the Government. All telework agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR must identify to the KO any tasks that are required to ensure continuity of critical supplies and services and at what level those supplies and services must be delivered.

1.4.4.2 Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by Installation Commander, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, United States Air Force (USAF), ANG and/or local policy.

Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.6

1.4.6.1 Communications Security/Information Technology (COMSEC/IT) Security.

All communications with DOD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DOD strategy and their actions affect the most vulnerable portion of the ANG Enterprise Infrastructure. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

- Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

- Complete initial and annual DOD Cyber Awareness Information Assurance training.

- Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

- Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

- Practice safe network and internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.6.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII to include Protected Health Information as it is encountered in the performance of services in accordance with DFARS 224.103 and DOD 5400.11, Department of Defense Privacy Program, and DOD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.6.4 Common Access Card (CAC) Requirements: The CAC is the DOD Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08- 003, December 1, 2008, incorporating Change 5, October 8, 2013, initial issuance of a CAC requires at a minimum, the completion of Federal Bureau of Investigation (FBI) fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Written Inquires (NACI) to the Office of Personnel Management (OPM), or a DOD-determined equivalent investigation. The issuance of a CAC will be based on three criteria:

(1) Verification of DOD affiliation from an authoritative data source;

(2) Completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, DOD Personnel Security Program, January 1987; and

(3) Verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or TASS.

1.4.6.5 HSPD-12 Background Investigation Requirements: The contractor shall ensure CACs are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DOD network (and other eligible populations as specified in DTM- 08-003 Attachment 3, paragraph 3a.). All personnel are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to OPM a NACI or equivalent/higher investigation. It is the responsibility of the contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date and that this form is forwarded to the COR within one business day. The COR will review the form for completeness and accuracy and forward to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by OPM, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e- QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the Background Investigation will be initiated.

The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are compiled within one business day. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.6.6 Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for CACs for every contractor employee who deploys with the military force OR who has a need to access any Government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for page managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the COR or KO. If the contract employee has incorrect information in their TASS application or in the DEERS system involving name, date of birth, gender or other required information the CAC process may take up to and possibly over 30 days to issue or reissue CAC.

The contractor shall enter into a long-term visitor group security agreement at each location where contract performance is on an Air Force or ANG installation, as required. This agreement shall outline how the contractor integrates security requirements for contract operations with the respective service installation to ensure effective and economical operation on the installation. The agreement shall be executed within the phase-one period by way of the Information Protection Office at each location and include:

Security support provided by the Air Force to the contractor shall include but not limited to storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, training, base traffic regulations and the use of security forms and conducting inspections required by DOD 5220.22-R, Industrial Security Regulation; Air Force Policy Directive 16-14, Security Enterprise Governance; and Air Force Instruction 31-601, Industrial Security Program Management.

It is recommended that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation, the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS TA before accessing the TASS website. The TASS TA for this requirement will be the COR.

The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a NACI.

The Government will inform the contractor's applicant, via email, of one of the following:

*Approved. Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

*Rejected. The Government, in separate correspondence, will provide reason(s) for rejection.

Returned. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by social security number (SSN) and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for the current period of performance of the contract and not longer than three

(3) years or the individual’s contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA / COR.

1.4.6.7 The contractor shall obtain Government computer access and an official military email address for each applicant, including subcontractors, who may be deployed or required logical access to a Government computer network.

Note: If employees of a contractor lose the privilege to access the Government computer network, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their Government computer network accounts.

1.4.6.8 Advanced Distributed Learning Service (ADLS) or other ANG learning site, if ADLS is replaced. All ANG contractor employees and associated subcontractor employees assigned to work on a Government site and/or requiring access to a DOD network will be required to register with ADLS at commencement of services in order to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DOD Information Assurance, Operational Security (OPSEC), Security Administration). ADLS website:

https://golearn.adls.af.mil/login.aspx

1.4.7 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons.

Note: All references to keys include key cards. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall report any occurrences of lost or duplicated keys/key cards to the COR within 1 business day.

1.4.7.2 Lost / Duplicated Keys. In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.7.3 Limit Access. The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Contractor personnel will be required to obtain and wear security badges and adhere to the security requirements of the host installation. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non-Government entities.

Contractor personnel shall wear identification badges distinguishing themselves as such.

The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the COR within 14 days of an employee’s departure.

1.4.11 Combating Trafficking in Persons: The US Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The

Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy.

Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: Travel to other government or DOD facilities, events or forums may be necessary, however unlikely under this contract. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the COR (subject to local policy procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234, FAR 31.205-46 Travel Costs (subject to local policy & procedures; may reference FAR), and the Joint Travel Regulation. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR approval and authorization at least 15 days prior to travel arrangements being made.

1.4.13 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, operational information, specifications or work statements) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 day phase in/phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. During the phase out period, the contractor shall help facilitate a transition with the incoming contractor in order to ensure performance requirements are met.

1.4.16 Performance of Services during Crisis or Emergency Conditions: In the event of a crisis, services on this contract have been determined as non-essential and do not require continued support during the crisis.

1.4.17 Classified duties or facility clearance: The contract personnel will have access to confidential information.

1.4.18 Medically Sensitive Documents: The contract personnel will have access to medically sensitive documents and PII to fully execute requirements as set forth in this document and as such require an adjudicated NACI security investigation.

1.4.19 Contractor Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines and perform annual HIPAA training in order to meet those standards and guidelines.

2.0 Definitions and Acronyms

2.1.1 BUDGET ANALYSIS. Process vendor uses for detailed examination of the budget for G3 Aviation, Operations and Training resource accounts. Tools used for this process measures actual funding and spending levels. It includes all of the functionality necessary to define, edit, analyze calculations, and report on budget information.

2.1.2 BUDGET YEAR. The next federal fiscal year, beginning October 1 and ending the following September 30, for which the federal budget is submitted.

2.1.3 BUDGET PHASE. A period of the budget year when requirements programmed during the Program Objective Memorandum (POM) are reviewed and decided. It involves four phases: formulation within the agency with the Office of Management & Budget (OMB); OMB review, justification and pass back notification; budget estimate submission to the President, and lastly control, review and appropriation of the budget by congress.

2.1.4 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.5 CANCELLED YEAR. Appropriated funds in these years are not available for any purpose.

2.1.6 CASE

2.1.6.1 CASE is defined as a medical package submitted to the respective service with the goal of obtaining a definitive disposition. Incomplete medical packages (e.g., missing required documentation) are considered cases as defined in this PWS.

2.1.6.1.1 Cases that are “Return Without Action (RWOA)” or closed with a “Request For Information (RFI)” are considered cases but, will be counted differently. See paragraph 5.1.3 Metrics for specifics.

2.1.6.2 DEFINITIVE DISPOSITION is one where a final decision is reached (i.e.