Attachment_11_-_CoMSupCen_-_PWS_-_v18.pdf

Performance Work Statement (PWS)

CONSEQUENCE MANAGEMENT SUPPORT CENTER

CoMSupCen - Contract 2017

2/6/2017

Version 17.0

Table of Contents

1.0 Background

2.0 Definitions and Acronyms

2.1 Definitions

2.1.1 Contractor

2.1.2 Defective Service

2.1.3 Deliverable

2.1.4 Key Personnel

2.1.5 Physical Security

2.1.6 Quality Assurance

2.1.7 Quality Control

2.1.8 Subcontractor

2.2 Acronyms

3.0 Consequence Management Support Center Mission

3.1 National Guard Operational Mission

3.2 Contractor Mission

4.0 Contract Scope

4.1 Period of Performance (PoP):

4.2 Concept of Contractor Support

4.2.1 Major Tasks

4.2.2 Place and Performance of Services

4.2.3 Key Personnel:

4.2.4 Types of Services Included:

4.2.5 Additional required functions:

4.2.6 Telework

4.3 Security Requirements

4.3.1 COMSEC/IT

4.3.2 Use of Government Information Systems (IS)

4.3.3 Protection of Personally Identifiable Information (PII)

4.3.4 CAC Requirements

4.3.5 Background Investigation Requirements

4.3.6 Trusted Associate Sponsorship System (TASS)

4.3.7 Level 1 Antiterrorism Awareness Training (AT)

4.3.8 Information Assurance (IA)/Information Technology (IT) Training

4.3.9 Information Awareness

4.3.10 iWATCH Training

4.3.11 Operations Security (OPSEC) Training

4.3.12 Combating Trafficking in Persons

4.3.13 Non-Disclosure of Information

4.3.14 Organizational Conflict of Interest (OCI)

4.3.15 Personnel Security Incidents and Violations:

4.3.16 Vehicles on Post & Unscheduled Gate Closures

4.3.17 Contractor's employees

4.3.18 Emergency Notification Procedures

5.0 General Work Requirements

5.1 Transition Planning

5.1.1 Phase-In Responsibilities:

5.1.2 Phase-Out Responsibilities

5.2 Project Management & Supervision

5.2.1 Designation of a Site Director

5.2.2 Designation of Managers and Supervisors

5.3 Contractor and Contractor Personnel

5.3.1 Terminology

5.3.2 Identification of Contractor Employees

5.4 Contractor Planning Documents

5.4.1 Contingency and Surge Plan

5.4.2 Property Control System Plan

5.4.3 Security Plan

5.4.4 Quality Control Program (QCP)

5.4.5 Quality Assurance (QA)

5.4.7 Environmental Protection and Hazardous Material Plan

5.4.8 Safety and Emergency Response Plan

5.4.9 Purchasing System Plan

5.4.10 Other Standard Operating Guidelines (SOGs)

5.4.11 Phase Out Plan

5.5 Training for Contractor Employees

5.5.1 Contractor Training Program

5.5.2 Special Qualifications

5.6 Non-Exclusive Contract

5.7 Data and Information

5.7.1 Format

5.7.2 Data Rights

5.7.3 Release Controlled

5.8 Regulations, Manuals and Technical Documents

5.9 Workload

5.10 Recognized Holidays

5.11 Media Information

5.12 Contractor Performance Assessment Reports System (CPARS)

5.13 Non-Personal Services

5.14 Inherently Governmental Functions Not Authorized

5.15 Designated Government Officials

5.15.1 Contracting Officer (KO)

5.15.2 Contracting Officer’s Representative (COR)

5.15.3 NGB J4 Representative

5.15.4 Limitations on Authority

5.16 Briefings and Meetings

5.16.1 Recurring Meetings and Briefings

5.16.2 Weekly Meeting

5.16.3 Monthly Financial In-Process Review (FIPR) Briefing

5.16.4 Quarterly Operational In-Process Review (OIPR) Briefing

5.16.5 Quarterly KO Review of Contractors Purchase Actions

5.16.6 Non-Recurring Meetings and Briefings

5.16.7 Post Award Conference/Periodic Progress Meetings

5.17 Reports

5.17.1 Weekly Quad Chart Statuses

5.17.2 Monthly Task Order Funds/Costs Status Report

5.17.3 Quarterly Operational Contract Status Report

5.17.4 Contractor Manpower Reporting Application (CMRA

5.18 Service Contract Act Wage Determination Incorporated

5.19 Insurance Requirements

6.0 Functional Work Requirements

6.1 Logistical Operations

6.1.1 Integrated Logistical Support

6.1.2 Life-Cycle Sustainment Management (LCSM)

6.1.3 Inventory Management

6.1.3.1 Asset Visibility

6.1.3.2 Shelf Life and Warranty Management

6.1.4 Subject Matter Expert (SME)

6.1.4.1 SME General Duties

6.1.4.2 SME General Knowledge/Experience

6.1.4.3 SME Specialized Training

6.1.5 Configuration Management Systems (CMS)

6.1.6 Direct Support Operations Team (DSO

6.1.7 Warehouse Operations

6.1.8 Government Property Control

6.1.9 Stock Inventory

6.1.9.1 Joint Contractor Transition Stock Inventories

6.1.9.2 Monthly Cyclic Stock Inventory

6.1.9.3 Annual Stock Inventory

6.1.10 Unscheduled Special (COR-Discretion) Inventory of Stock and/or GFE

6.1.11 Responsibility for Negligent Loss of Equipment and Inventory

6.1.12 Shipping & Receiving

6.1.13 Shipping of Original Equipment Manufacturer (OEM) Repairable Items

6.1.14 Prepackaging for Immediate Delivery Using Ground or Air Transportation

6.1.15 Contractor Travel and Training

6.1.16 Forward Area Support Team (FAST) Packages

6.1.17 Deployments

6.1.18 Medical Logistics SME

6.2 Maintenance

6.2.1 Technical Maintenance

6.2.2 Technical Data Repository

6.2.3 Certification Management

6.2.4 Tracking Vehicle Modifications

6.2.5 Minor Design and Fabrication

6.2.6 Systems Engineering

6.2.7 OEM-Certified Specialized Maintenance and Repair

6.2.8 Kit Assembly

6.3 Purchasing

6.3.1 Scope of Purchasing Duties

6.3.2 Warranty Management for Purchases

6.3.3 Purchasing Procedures

6.4 Information Technology (IT)

6.4.1 Information Technology Support and Maintenance

6.4.2 Database Support

6.4.3 Web Site Support

6.4.4 Network Management

6.5 Facility Operations

6.5.1 Facilities Coordinator

6.5.2 Restrictions on Facility Operation

6.5.3 Physical Security

6.5.3.1 External Security

6.5.4 Visitor Control

6.5.5 Safety

6.5.6 Hazardous Waste Management (HAZMAT)

6.5.7 Janitorial Services/Grounds Maintenance Coordination

6.5.8 Government-Provided Utilities

6.5.9 Mail and Package Delivery

7. Performance Requirements Summary (PRS)

7.1 Objective: Enhancing Accountability and Inventory Accuracy for GFE

7.2 Objective: Enhancing Accountability and Inventory Accuracy for Hand-Receipt Items 61

7.3 Objective: Increasing Accuracy of Cyclic Inventories of Stock

7.4 Objective: Increasing Timeliness of Preparing FAST Package for Shipment

7.5 Objective: Increasing Timeliness of Preparing FAST Support Personnel for Travel

7.6 Objective: Increasing Timeliness of Submitting Supply Discrepancy Report (SDR) for

Non-Conforming Shipments

7.7 Objective: Increasing Timeliness of Resolving Supply Discrepancy Report (SDR) for

Non-Conforming Shipments

7.8 Objective: Increasing Timeliness of Shipping OEM-Repairable Critical Items

7.9 Objective: Increasing Timeliness of Shipping OEM-Repairable Non-Critical Items

7.10 Objective: Reducing Duration of Website Downtime

7.11 Objective: Ensuring Contract & Regulatory Compliance in Purchase Actions

8.0 Applicable Publications

Performance Work Statement (PWS)

CoMSupCen - Contract 2017

1.0 Background

The potential for a terrorist-related activity or other exposure to chemical, biological, radiological, nuclear, and high-yield explosives (CBRN) threats within the United States has become increasingly probable. In response to those threats, Congress provided funding to the

Department of Defense (DoD) to train, organize, and equip the National Guard Bureau (NGB) to develop a national capability to meet the pressing demands of this emerging homeland defense threat.

The Defense Against Weapons of Mass Destruction Act of 1996 mandated the enhancement of domestic preparedness and response capability for terrorist attacks involving nuclear, radiological, biological, and chemical weapons. The Act provided funding to improve the capability of the Federal, State and local emergency response agencies to prevent and, if necessary, respond to domestic terrorist incidents involving Weapons of Mass Destruction

(WMD).

In addition, the NGB was tasked with disaster preparedness and disaster response missions arising from natural disasters and other non-terrorist emergencies.

2.0 Definitions and Acronyms

2.1 Definitions

2.1.1 Contractor

For the purpose of this contract, the term "contractor applies to all operations under this contract, whether those operations are performed by the prime contractor or by a subcontractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime. The terms "contractor personnel" or "contractor employees” apply to all contractor and subcontractor personnel performing work on this contract. The contractor shall provide fully trained and experienced technical and lead personnel required for performance. The contractor shall maintain the current work force in such a manner as to ensure that personnel remain fully qualified.

2.1.2 Defective Service

A service output that does not meet the standard of performance associated with the Performance

Work Statement (PWS).

2.1.3 Deliverable

Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel

Contractor personnel that are evaluated in a source selection process and will be required to be used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security

Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance

Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Control

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.8 Subcontractor

One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms

ACO Administrative Contracting Officer

AEI U.S. Army Enterprise Infrastructure

AF Air Force

AFARS Army Federal Acquisition Regulation Supplement

AKO Army Knowledge Online

ALS Analytical Lab Suites

AOR Area of Responsibility

AR Army Regulation

ASL Authorized Stockage List

AT Antiterrorism Awareness Training

ATCTS Army Training Certification Tracking System

AUP Acceptable Use Policy

BGS Bluegrass Station

BI Background Investigation

CAC Common Access Card

CAD Computer Aided Designs

CALS Common Analytical Lab Suites

CCP Configuration Change Proposals

CDL Commercial Driver’s License

CBRN Chemical, Biological, Radiological, Nuclear, and high-yield Explosives

CDR Contract Deficiency Report

CERFP Chemical, Biological, Radiological, Nuclear, Enhanced Response Force

Package

CFR Code of Federal Regulations

CLIN Contract Line Item Number

CMRA Contractor Manpower Reporting Application

CMS Configuration Management Systems

COMSEC Communications Security

CoMSupCen Consequence Management Support Center

CONUS Continental United States (excludes Alaska and Hawaii)

COOP Continuity of Operations Planning

COR Contracting Officer’s Representative

COTS Commercial-Off-the-Shelf

CPARS Contractor Performance Assessment Reports System

CST Civil Support Team

DA Department of the Army

DCAA Defense Contract Audit Agency

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DEERS Defense Enrollment Eligibility Reporting System

DFARS Defense Federal Acquisition Regulation Supplement

DISA Defense Information Systems Agency

DOD Department of Defense

DODD Department of Defense Directive

DoDM Department of Defense Manual

DMLSS Defense Medical Logistics Standard Support

DPAS Defense Priorities and Allocation System

DSO Direct Support Operations

DTM Directive Type Memorandum

ECP Engineering Change Proposals

EEO Equal Employment Opportunity

FAD Force / Activity Designator

FAR Federal Acquisition Regulation

FAST Forward Area Support Team package

FEMA Federal Emergency Management Agency

FIPR Financial In-Process Review

FLIPL Financial Liability Investigation for Property Loss (Form DD 200)

FOUO For Official Use Only

FPCON Force Protection Condition

FSO Corporate Facility Security Officer

FSRT Fatality Search & Recovery Team

FSS Federal Supply Schedule

FY Fiscal Year

GFP/M/E/S Government Furnished Property/Material/Equipment/Services

GSA General Services Administration

HAZMAT Hazardous Material

HRF Homeland Response Force

HTML Hypertext Markup Language

IA Information Assurance

IAR Inventory Adjustment Report

ICS Incident Command System

ID Identification (Refers to a Federal or State issued identification with picture)

IPR In-Process Review

IRAPT Invoicing, Receipt, Acceptance and Property Transfer (formerly Wide Area

Work Flow)

IS Information System(s)

ISO International Organization for Standardization

IT Information Technology

JTR Joint Travel Regulation

KO Contracting Officer

LAN Local Area Network

LCSM Life-Cycle Sustainment Management

MCSE Microsoft Certified Solutions Expert

MIS Management Information System

MTBF Mean Time Between Failure

NACI National Agency Check with Inquiries

NDI Non-Developmental Items

NGB National Guard Bureau

NGB-ZC-AQ NGB operational Contracting Division

NLT Not Later Than

OCI Organizational Conflict of Interest

OCONUS Outside the Continental United States

ODC Other Direct Costs

OEM Original Equipment Manufacturer

ODBC Open Database Connectivity

OFPP Office of Federal Procurement Policy

OIPR Operational In-Process Review

OPM Office of Personnel Management

OPSEC Operational Security

OSHA Occupational Safety & Health Administration

PCO Procuring Contracting Officer

PCS Property Control System

PII Personally Identifiable Information

PIPO Phase In/Phase Out

PIV Personal Identity Verification

POC Point of Contact

PoP Period of Performance

PPE Personal Protection Equipment

PRS Performance Requirements Summary

PSIP Personnel Security Investigation Portal

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

RAPIDS Real-Time Automated Personnel Identification System

ROD Report of Discrepancy

SAM System for Award Management (www.sam.gov)

SCA Service Contract Act

SD Site Director

SDR Supply Discrepancy Report

SME Subject Matter Expert

SOG Standard Operating Guidelines

SQL Structured Query Language

TASS Trusted Associate Sponsorship System

TASS TA TASS Trusted Agent

TCO Termination Contracting Officer

TE Technical Exhibit

TF Task Force

TO Task Order

VIN Vehicle Identification Number

WAN Wide Area Network

WMD Weapons of Mass Destruction http://www.sam.gov/

3.0 Consequence Management Support Center Mission

3.1 National Guard Operational Mission

In responding to the CBRN threat, the NGB organized and equipped various types of teams of personnel throughout the DoD Area of Responsibility (AOR) to respond to natural disaster, man-made threats or other incidents. These teams include:

1. Weapons of Mass Destruction Civil Support Teams (CST) to assess events, advise civilian agency responders, and facilitate requests for assistance, prevent human suffering and mitigate major property damage. The 57 CST teams (each consisting of about 22 military personnel) perform command, operations, administrative/logistics, medical, and survey functions. NGB anticipates that there will be 2-5 additional teams added requiring logistical support during this contract period.

2. Chemical, Biological, Radiological, Nuclear, Enhanced Response Force Package

(CERFP): 17 teams (each with about 203 military personnel per team) to respond to a CBRN incident by assisting other agencies in personnel decontamination, emergency Medical Services, Fatality Search & Recovery Teams (FSRT), casualty search and extraction and limited security. The Medical & FSRT Teams are supported separately from the CERFP Task Force (TF) for accountability.

3. Homeland Response Force (HRF) contains a CERFP with additional brigade and battalion level command and control with additional security, search/extraction, decontamination, and medical triage capabilities. There are 10 HRFs with approximately 589 military personnel per team. The Medical & FSRT Teams are supported separately from the HRF TF for accountability.

3.2 Contractor Mission

NGB established the Consequence Management Support Center (CoMSupCen) in Lexington, Kentucky, to support the four types of geographically-dispersed teams. The CoMSupCen contractor provides a full range of contractor logistics support for the supply support, maintenance support, purchasing, training, and help desk support to the teams discussed above.

Items maintained in the CoMSupCen warehouse or shipped directly from suppliers to the teams are primarily Commercial Off-the-Shelf (COTS) equipment and other specialized items.

(CoMSupCen does not issue, store, or handle ammunition, military weapons, or explosives.)

The contractor charged with operating CoMSupCen is responsible for developing and executing a logistics support system customized to meet the operational requirements of the NGBs specific homeland defense mission in the areas described above, with the capability to support contingency operations (i.e., major exercises and national security events) 24 hours a day, 7 days a week when ordered. The contractor is to operate a logistics support center compliant with all governing DoD, Army, and NGB regulations.

The contractor logistics support services provided to the nation by the CoMSupCen are vital to protect public health and safety, restore essential Government services, and provide emergency relief to communities and individuals impacted by unforeseen national threats or disasters.

Examples of some CoMSupCen events have included:

Chemical Spills

Natural Disasters (e.g., Hurricane & Mud Slide Relief Efforts)

Major National Political Events (e.g., Political Party Conventions)

Olympics

The Global War on Terror (respond as required)

4.0 Contract Scope

The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform

CoMSupCen Services, as defined in this PWS.

4.1 Period of Performance (PoP):

The Period of Performance shall be one Base Year of 12 months and four (4) 12-month option years.

4.2 Concept of Contractor Support

4.2.1 Major Tasks

The CoMSupCen overall concept of operations is based on carrying out these major support areas to NGB’s CBRN Enterprise:

1. Logistical Operations

2. Maintenance

3. Purchasing

4. Information Technology (IT)

5. Facility Operations

In addition, the contractor provides supply support, equipment maintenance support (above the operator-level maintenance level), training, and help desk support toward a mission goal greater than 90% operational readiness rate for COTS equipment as defined in Attachment 3 – Mission

Essential COTS items.

The logistics support contractor is tasked with ensuring all systems perform at levels meeting or exceeding the original system requirement as defined in the Original Equipment Manufacturer

(OEM) manuals and performance requirements.

The contractor provides the trained, qualified, and (where required) OEM-certified personnel to provide supply, maintenance, training and Subject Matter Expert (SME) support.

4.2.2 Place and Performance of Services

The CoMSupCen facility is located on Bluegrass Station (BGS) at 5751 Briar Hill Road, Bldg.

415, Lexington, KY 40516. It is a Government-leased building that includes a warehouse

(approximately 150,000 square feet) and office space (approximately 50,000 square feet) available without charge to the contractor.

The contractor shall provide services between the duty hours of 0700-1730 EST Monday through

Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

It is the contractor’s responsibility to maintain an adequate work schedule / personnel for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. The contractor must arrange the work schedules of its employees to cover the hours of the normal daily period of operation. The working hours cover responsibilities to teams inside and outside of the continental US (e.g., Alaska, Hawaii, and Guam). Telecommuting for personnel shall be approved in advance by the Contracting Officer Representative (COR).

When required, the contractor shall operate the CoMSupCen on an expanded schedule up to and including 24 hours per day, 7 days per week, which will be billed against a surge Contract Line

Item Number (CLIN). The contractor shall be available to respond to critical mission requirements which occur outside of the duty days/hours. In addition to business hours, the contractor shall provide emergency support to critical items and provide support during pre-planned special events and/or training exercises.

The contractor shall provide to the COR, by contract start date, emergency telephone numbers for contacting key personnel. The contractor shall respond to emergency situations and report to work within two hours of notification if required.

4.2.3 Key Personnel:

The following personnel are considered key personnel: Site Director, Contracts Manager and IT

Manager. The key personnel will work on-site at the CoMSupCen facility. Resumes will be submitted to the COR prior to contract performance for approval. The Government will review the resumes for these key personnel and their replacements, if any. Any changes of key personnel require Government approval. All personnel require SECRET clearances. Minimum qualifications for key personnel are listed below:

Site Director (SD):

Serves as the primary interface with the Government and has overall responsibility for overseeing and coordinating all aspects of the contract effort, including cost, schedule, and technical performance of programs/projects. Leads customer program reviews and coordinates personnel, technical, and financial resources as required to meet contract requirements.

15 years of proven successful senior management and supervisory experience

Master’s Degree or equivalent experience

Contracts Manager:

Assists SD in management of all financial resources. May also be assigned the support and advisory functions for logistics and/or personnel accounting to the senior management official.

Will ensure the maintenance of applicable tracking documents and records in support of large programs and projects. Shall track all resources from program/project start through its finish.

Arbitrates claims or complaints occurring in performance of contracts.

10 years of experience in a related field, including supervisory or management experience.

Bachelor’s degree in associated discipline or equivalent years in experience.

IT Manager:

Responsible for all IT related processes and equipment. Responsible for keeping the website and local area network operational at all times except for scheduled server maintenance. Also responsible for overall operation and integration of hardware and software furnished by the

Government under the contract. Acts as the senior database administrator.

10 years’ experience in IT systems architecture with technical responsibility for websites, databases, and networks.

Network Operating System: Microsoft Certified Solutions Expert (MCSE) certification plus experience with Microsoft Server 2008 and 2012 R2 and Active Directory.

Database: Experience with Microsoft Structured Query Language (SQL) required, certification preferred.

Website: Current website uses asp.net C # coding. Web creation skills using raw Hypertext

Markup Language (HTML) coding required. The enhanced Website is being built on .Net MVC using C# and SQL server Entity Framework.

Architecture: Local Area Network (LAN) / Wide Area Network (WAN) skills using Cisco switches and routers required as well as experience with DHCP, DNS, and Domain Controllers required.

Bachelor’s Degree with 4 years of experience or minimum 10 years of experience as a Network

Administrator.

4.2.4 Types of Services Included:

In providing contractor logistics support at the CoMSupCen facility, the contractor provides support services such as the following general types - each explained more fully in this PWS:

Program Management

Life Cycle Management

Supply Support Activity

Preparing Forward Area Support Team (FAST) packages

Warranty Management

Management of Modifications to Government Vehicles

Industrial Operations

Training

Help Desk

Integrated Logistics

Fielding of New Equipment/Systems/Kits

Purchasing

Subject Matter Experts

Vehicle and Trailer Modifications

Repair & Return

Transportation

Website and Database Development

Support Operations

4.2.5 Additional required functions:

In carrying out the preceding broad functions, the contractor is responsible for the following types of functions, as discussed in more detail in this PWS: [Note: This list is provided to help define the contract requirements with some examples of in-scope work. Other examples of contractor work within the scope of contemplated task orders are shown in Exhibit D.]

Receive, inspect, establish accountability, store, and issue supplies and equipment in the support of teams

Support all COTS and Non-Developmental Items (NDI) equipment and provide consumable materials. Mission-essential COTS items are shown in Attachment 3.

Receive, store, and issue warehouse float stock estimated at 15% of the total fielded equipment.

When directed by the COR or KO, operate a 24-hour Response Center.

Provide sustainment support for the NGB-unique items of fielded equipment.

Operate a help desk (technical) to include after-hours. Provide on-call technical support to the teams. Coordinate maintenance of fielded equipment and sustain a maintenance management system compliant with DoD, Army, and NGB regulations.

Manage a Direct Support section focusing on logistical and supply support operations.

Maintain web-based Open Database Connectivity (ODBC)-compliant databases. Upgrade the system as new technologies are developed to provide quality, real-time logistics support to the supported teams. Monitor systems functionality to ensure system reliability.

Purchase and maintain operational stocks. Replenish the Authorized Stockage List (ASL) items (Attachment 4), training sets, and FAST packages.

Establish, operate, manage, and coordinate a facility providing shipments in support of maintenance and calibration of equipment.

Establish and deploy pre-prepared FAST packages (with personnel) to incident sites.

Perform warranty management.

Maintain accountability for standard and non-standard commercial equipment, vehicles, and other ground mobility systems. Provide repair support for communications, electronic devices and other equipment.

Ensure that vehicles requiring a Commercial Driver’s License are only driven by CDL certified personnel

Manage, maintain and perform training on General Service Administration (GSA) vehicles that are rotated in and out of the fleet kept at the CoMSupCen

Manage, maintain, license if required, and perform training on the trailers, etc. that are rotated in and out of the fleet kept at the CoMSupCen

Review, revise and update established Standard Operating Guidelines (SOGs) for all users.

4.2.6 Telework

The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. The contractor shall have an established telework program subject to review by the Government. All telework agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR(s) must identify to the Contracting Officer any tasks that are required to ensure continuity of critical supplies and services and at what level those supplies and services must be delivered. Telework shall be at no additional cost to the Government.

4.3 Security Requirements

Favorable background checks shall be obtained for all personnel prior to contract performance start date. Requests for security clearances will be validated by the COR. All contractor personnel shall obtain and maintain a favorable security investigation to support a SECRET clearance in order to work under this contract. Only US Citizens are authorized to work on this effort. Contractor personnel shall be familiar with Government security regulations and experienced in handling/working with secure systems/secure environment.

The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from BGS Security. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, Department of the Army

(DA), and/or local policy. Should the Force Protection Condition (FPCON) change, the

Government may require changes in contractor security matters or processes.

4.3.1 COMSEC/IT

All communications with DOD organizations are subject to communications security

(COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information.

The contractor shall abide by all Government regulations concerning the authorized use of the

Government's computer network, including the restriction against using the network to recruit

Government personnel or advertise job openings.

4.3.2 Use of Government Information Systems (IS)

Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the U.S. Army Enterprise Infrastructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system.

Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training at the Cyber Security

Training Center of Excellence at Fort Gordon, GA.

(https://ia.signal.army.mil/DoDIAA/default.asp)

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

4.3.3 Protection of Personally Identifiable Information (PII).

The contractor will ensure all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of

Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractors violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

4.3.4 CAC Requirements

The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal

Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM)

08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting

"No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of

Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a

CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity

Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation

5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense

Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

https://web-okcd01.mail.mil/owa/redir.aspx?SURL=WLqRHGHf5V_4XZ6_cG1SiucdeNYGJEfHdzA0ithr5jrtJ2z5gDzTCGgAdAB0AHAAcwA6AC8ALwBpAGEALgBzAGkAZwBuAGEAbAAuAGEAcgBtAHkALgBtAGkAbAAvAEQAbwBEAEkAQQBBAC8AZABlAGYAYQB1AGwAdAAuAGEAcwBwAA..&URL=https%3a%2f%2fia.signal.army.mil%2fDoDIAA%2fdefault.asp

4.3.5 Background Investigation Requirements

The contractor ensures Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003

Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure that all employees complete a Personnel Security Investigation Portal (PSIP) form. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

4.3.6 Trusted Associate Sponsorship System (TASS)

The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract.

If needed, the contractor will obtain an Army Knowledge Online (AKO) address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor employees maintain their AKO accounts.

A "Corporate Facility Security Officer" (FSO) shall be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters.

All contractor CAC applications must be processed through the TASS. The contractor's FSO will submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website.

The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password. The contractor employee will access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI).

The government will inform the contractor's applicant of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment

Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time

Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification."

Consistent with applicable law, at least one document from the Form I-9 list shall be a valid

(unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the COR upon departure or dismissal of each contractor employee.

4.3.7 Level 1 Antiterrorism Awareness Training (AT)

All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. Training must be recertified on an annual basis. The contractor shall submit certificates of completion for each contractor and subcontractor employee, to the COR, within 15 calendar days after completion of training Level

1 AT is available at https://atlevel1.dtic.mil/at/.

4.3.8 Information Assurance (IA)/Information Technology (IT) Training

All contractor employees shall complete the DoD Cyber Awareness Challenge training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army training requirements in

DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

4.3.9 Information Awareness

All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/) prior to commencement of services and shall successfully complete the DoD Cyber Awareness

Challenge training prior to access to the IS and then annually thereafter.

(https://ia.signal.army.mil/DoDIAA/).

4.3.10 iWATCH Training

The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. iWatch Training is available at http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

4.3.11 Operations Security (OPSEC) Training

In accordance with AR 530-1, Operations Security, new contractor employees shall complete

Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

4.3.12 Combating Trafficking in Persons

The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any form of trafficking in https://ia.signal.army.mil/DoDIAA/ http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The

Contractor shall notify its employees of the United States Governments zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR

22.17. Combating Trafficking in Persons Training is available at http://jko.jten.mil/.

4.3.13 Non-Disclosure of Information

All information or data developed under this contact belongs to and is the property of the

Government and shall be classified For Official Use Only (FOUO) unless otherwise classified.

The contractor shall not release any information or data without the express written approval of the COR. Non-Use and Non-Disclosure Agreements are required of all contractor personnel performing under this contract. The contractor shall abide by all DoD and Army rules, procedures and standards of conduct. The contractor employees will be required to obtain a

Common Access Card (CAC).

4.3.14 Organizational Conflict of Interest (OCI)

The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information

(e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

4.3.15 Personnel Security Incidents and Violations:

The contractor will immediately notify the COR of any actual or suspected security violation, loss of security clearance, security incident, or potential unauthorized disclosure or compromise of FOUO information. The contractor shall monitor and report to the COR any unauthorized attempts to access contractor-supported technical systems.

4.3.16 Vehicles on Post & Unscheduled Gate Closures

Vehicles operated by contractor personnel must be registered with BGS Security - who will issue an on-post sticker. All vehicles are subject to search pursuant to applicable regulations.

Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Any moving http://jko.jten.mil/ violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

4.3.17 Contractor's employees

The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times.

The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

4.3.18 Emergency Notification Procedures

Contractor personnel witnessing a fire, accident, criminal act, hazardous material release, or threatening act or condition shall notify the local first responder agency by dialing 9-911. The

COR will be notified immediately after the 9-911 call or at the first opportunity when it is safe to make that notification.

5.0 General Work Requirements

5.1 Transition Planning

The contractor shall attend phase-in and phase-out hand-receipt-holder meetings with the

Contracting Officers Representative (COR) which will be scheduled by the Government approximately three weeks prior to contract full performance start and three weeks prior to contract expiration or termination dates.

This should be a ramp up process for the new contractor and a ramp down process for the existing contractor. For this reason, all personnel salaries will be by-name billed by each

Contractor as they leave the old contractor and transition to the new one upon an agreed upon schedule by both contractors. If there are any issues/concerns, these can be resolved by either the COR or KO as required.

The contractors shall conduct a phase-in/phase-out 100% joint inventory in accordance with AR

710-2, Supply Policy; DA Pam 710-2-1, Using Unit Supply System; and AR 735-5, Policies and

Procedures for Property Accountability. This inventory shall include: Government Furnished

Equipment (GFE, Attachment 5), keys, warehouse stock inventory, repair parts, equipment, and materiel items of work in progress such as equipment on active maintenance work orders.

5.1.1 Phase-In Responsibilities:

During phase-in, the contractor shall prepare to assume full responsibility for areas of operation in accordance with the terms and conditions of this contract. The contractor shall take actions necessary for a smooth transition of the contracted operations, including coordinating phase-in efforts with the incumbent contractor to ensure there is no disruption to mission accomplishment during the phase-in period. During the phase-in period, the Government and the incumbent contractor will gradually make facilities, data, and equipment available to the contractor for observation and for execution of the incoming contractor’s phase-in plan. Phase-in must include at a minimum establishing the contractor’s project management, recruiting and hiring necessary personnel, obtaining all required certifications and security clearances, participating in joint inventories and signing for GFE, developing and submitting required contract deliverables, and accomplishing necessary training to support the functions listed in the PWS. The contractor agrees to attend any post award conferences convened by the Government office in accordance with FAR Subpart 42.5.

5.1.2 Phase-Out Responsibilities.

No less than 60 days prior to contract expiration or termination the contractor shall develop a

Phase-Out plan to effect a smooth and orderly transfer of contract responsibility to a successor.

The contractor shall provide an update to the COR NLT 30 days prior to expiration or termination of the contract. The content of this plan is described in PWS Section 5.4.11.

The contractor shall plan and execute a joint comprehensive inventory of all in-place equipment and supplies, including all GFE, with the successor contractor. The contractor’s phase-out actions at a minimum will include reconciliation of all property accounts, clean-up of contractor work areas, provision for training of the successors personnel on automated systems used in performance of this contract, and any required security debriefings.

During the phase-out period, the contractor shall allow the successor to observe the contractors performance for a period of at least ten working days prior to the full performance start date of the successor and coordinate a proposed phase-out plan and schedule milestones with the COR to ensure a complete and seamless transition.

The contractor shall provide sufficient information on work remaining that will transfer to the successor to allow for an efficient, uninterrupted flow of work products.