W9133L-16-R-0110_CENTRALIZED_CREDTIALING_AND_PRIVILEGING_(C P)__PRORAM_MANAGEMENT.docx

W9133L-16-R-0110

Section SF 1449 - CONTINUATION SHEET

Centtralized Credential & Privileging

FFP

NON-PERSONAL:As defined in the PWS, provide a comprehensive centralized credentialing and privileging (C&P) program.

FOB: Destination

PURCHASE REQUEST NUMBER: F9WFSG6064AW01

SIGNAL CODE: A

NET AMT

Lot

C&P Travel Support

COST

NON-PERSONAL: All travel must be pre-approved by the Contracting Officer’s Representative (COR). Travel is in accordance with the DoD Joint Travel Regulations. All travel arrangements shall be made by the traveler during normal business hours. No G&A or other overhead shall be charged on Travel. No travel expenses in excess of the standard per diem rate or most economical airfare (Economy/Coach) shall be reimbursed without the written approval of the Contracting Officer (KO) in advance of expenses being incurred. Travel expenses shall not be paid or reimbursed until actual receipts are provided to the COR by attachment to the WAWF invoice.

FOB: Destination

PURCHASE REQUEST NUMBER: F9WFSG6064AW01

ESTIMATED COST

Contractor Manpower Reporting Appl

FFP

NON-PERSONAL: Contractor Manpower Reporting Application (CMRA) Report all contractor labor hours to include subcontractor labor hours. Refer to PWS for requirement details.

FOB: Destination

NET AMT

FFP

NON-PERSONAL: As defined in the PWS, provide a comprehensive centralized credentialing and privileging (C&P) program.

NET AMT

Lot

COST

NON-PERSONAL: All travel must be pre-approved by the Contracting Officer’s Representative (COR). Travel is in accordance with the DoD Joint Travel Regulations. All travel arrangements shall be made by the traveler during normal business hours. No G&A or other overhead shall be charged on Travel. No travel expenses in excess of the standard per diem rate or most economical airfare (Economy/Coach) shall be reimbursed without the written approval of the Contracting Officer (KO) in advance of expenses being incurred. Travel expenses shall not be paid or reimbursed until actual receipts are provided to the COR by attachment to the WAWF invoice.

ESTIMATED COST

FFP

NON-PERSONAL: Contractor Manpower Reporting Application (CMRA) Report all contractor labor hours to include subcontractor labor hours. Refer to PWS for requirement details.

NET AMT

FFP

NON-PERSONAL: As defined in the PWS, provide a comprehensive centralized credentialing and privileging (C&P) program.

NET AMT

Lot

COST

NON-PERSONAL: All travel must be pre-approved by the Contracting Officer’s Representative (COR). Travel is in accordance with the DoD Joint Travel Regulations. All travel arrangements shall be made by the traveler during normal business hours. No G&A or other overhead shall be charged on Travel. No travel expenses in excess of the standard per diem rate or most economical airfare (Economy/Coach) shall be reimbursed without the written approval of the Contracting Officer (KO) in advance of expenses being incurred. Travel expenses shall not be paid or reimbursed until actual receipts are provided to the COR by attachment to the WAWF invoice.

ESTIMATED COST

FFP

NON-PERSONAL: Contractor Manpower Reporting Application (CMRA) Report all contractor labor hours to include subcontractor labor hours. Refer to PWS for requirement details.

NET AMT

PERFORMANCE-BASED WORK STMT

PERFORMANCE WORK STATEMENT (PWS)

AIR NATIONAL GUARD (ANG)

Centralized Credentialing and Privileging (C&P) Program Management 30 June 2016

1. General

1.1 Scope of Work: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished as defined in this PWS to provide comprehensive centralized credentialing and privileging program development, implementation, and support to the Air National Guard (ANG) Office of the Air Surgeon (NGB/SG). The Contractor shall support the NGB/SG with all aspects of credentialing and privileging for privileged and non-privileged providers to include accession in the ANG, ongoing maintenance of credentialing and privileging records, deployment and training requirements and the Credentials and Privileging Certification Board. The Contractor will be the primary point of contact for all ANG providers for centralized credentialing and privileging. The Contractor shall provide personnel with the technical knowledge and experience to ensure the requirements are met. In total, the ANG credentials and privileges approximately 700 Physicians, 100 Physician Assistants, 100 Nurse Practitioners, 900 Nurses, and 100 Dentists, 90 Directors of Psychological Health, 90 Optometrists, 30 Pharmacists. All medical personnel within the ANG hold an Air Force Specialty Code (AFSC) that corresponds to their specialty, wherein privileges are specified IAW AFI 44-119. The SG/NGB envisions a four-phase process for development and implementation of the centralized credentialing and privileging plan. This performance work statement will outline development of a centralized credentialing & privileging program (Phase I), pilot testing of the centralized credentialing & privileging program (Phase II), complete implementation of the centralized credentialing & privileging program (Phase III), and ongoing maintenance of the centralized credentialing & privileging program (Phase IV).

1.2 Background: The MHS Human Capital Strategic Plan for 2008-2013 established the goal to define and deploy a standardized credentialing and privileging system across the military services. These strategic plans also established goals for ensuring that information is accessible to military health system leaders at all levels to promote informed decision-making. The requirement was further expanded in June 2010 to incorporate centralization of the credentialing and privileging system. The ANG seeks to imitate the ARNG’s successful comprehensive centralized credentialing and privileging program to improve credentialing and privileging for approximately 2010 privileged and non-privileged providers who are a part of the ANG. The management of credentialing and privileging as a centralized program will ensure the ANG is compliant with AFI 44-119. By meeting the AFI requirements, ANG providers are legally and reliably competent to practice within the assigned scope of practice.

1.3 Period of Performance (PoP). The Period of Performance shall be one Base Year of 12 months and two 12-month option years.

1.4 Place of Performance. It is the Government’s intent that the work will not be performed on-site at Air National Guard Readiness Center (ANGRC), but at the vendor’s facilities, subject to the requirements for proper protections of Personally Identifiable Information (PII), see section 1.6.3.

1.4.1 Operating Hours. The contractor shall provide services between the hours of 0730 – 1630 on, Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.2 Recognized Holidays. The following are recognized US holidays. The contractor shall not perform services on these days:

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day

1.4.2.1 Additional federal holidays or time off declared by the President of the United States or Government employees may be given “59 minutes” early release. In these events, the Contractor personnel shall seek appropriate guidance on duty location from his/her Contractor supervisor. As a courtesy, the contractor should inform the PMO where support will be provided (i.e., contractor’s site).

1.4.2.2 The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.3 Telework. The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. The contractor shall have an established telework program subject to review by the Government. All telework agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR(s) must identify to the Contracting Officer any tasks that are required to ensure continuity of critical supplies and services and at what level those supplies and services must be delivered. Telework shall be at no additional cost to the Government.

1.4.4 Unscheduled Gate / Base Closures. Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.1 Contractor shall not report to work on those days the Government or installation is closed due to inclement weather, national emergencies, or other events requiring installation closure. During periods of closure, the Contractor shall work with the Government to determine payment terms; any payments will be subject to CO approval. For official AF or base-level Family Days, or holidays granted by Executive Order, the Government is not liable for the Contractor’s costs incurred for work at the locale affected by the shutdown. In all cases (including normal workdays), when Government personnel are not available in the building/location of work to oversee Contractor activities, Contractor personnel shall leave the premises but are allowed to work at the local Contractor’s office. Costs incurred for work will not be reimbursed, unless the option for alternate work locations is coordinated with the COR and approved by the CO prior to performing the work.

1.4.5 Performance of Services During Crisis or Emergency Conditions. In the event of a crisis, services on this contract have been determined as non-essential and do not require continued support during the crisis. The Contractor’s database is available 24 hours a day

1.5 General Information

1.5.1 Air Force Privacy Act Program. Contractor personnel may be exposed to data subject to the Privacy Act of 1974. The Contractor shall ensure all its personnel assigned to perform work under this PWS take appropriate action to prevent disclosure of this information and follow the guidance provided in AFI 33-332, Air Force Privacy and Civil Liberties Program, 12 January 2015.

1.5.2 Air Force Messaging. Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, 1 June 2012

Chapter 2, Information Systems and End User Devices (entire section)

Section 6.2, Air Force Messaging, (entire section)

Section 6.4, Electronic Message Format, (entire section)

1.5.3 Quality Control (QC). The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.5.4 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.6 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

The contractor shall:

a. Comply with the Computer Security Act of 1987 and all DoD and Air Force requirements for access to sensitive, but unclassified information and classified systems.

a. Ensure personnel assigned under this PWS shall have at least received a favorable FBI fingerprint check and must have submitted to the OPM an NACI or equivalent/higher investigation to be entered in the Joint Personnel Adjudication System (JPAS) showing proper access indoctrination before performing any work under this contract effort.

b. Provide properly cleared personnel, providing security briefings, and ensuring compliance by its employees with the Government or Contractor security regulations.

c. Comply with all administrative and security requirements to obtain a Common Access Card (CAC).

d. Obtain Non-secure Internet Protocol Routing Network (NIPRNet) and/or Secure Internet Protocol Routing Network (SIPRNet) user accounts, as required by the COR.

e. Return of ALL badges (controlled/restricted area, local access, building, etc.) to include CAC (if necessary) and any other government property upon contract completion or when contract personnel no longer requires access to the installation (e.g. quits or the contract is terminated).

f. Coordinate with the site POC or sponsoring organization on all security issues and to gain access to the base and all areas necessary to execute this project.

g. Submit a Visit Request via JPAS to the Chief, Information Protection and/or Security Manager SMO no later than two weeks prior to installation commencement, to allow for JPAS crosscheck of all contractor personnel being granted access to any work location. New visit request will be submitted each time there is a change of personnel (additions/deletions) and at each contract renewal.

h. Comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The government reserves the right to refuse entry to any individual at any work location.

i. Protect DoD information technology resources (e.g. installations, personnel, equipment, electronic media, documents, etc.) from damage, loss, theft or unauthorized physical access. The contractor shall ensure physical security is in accordance with DoDD 5200.28.

j. The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. All contractor employees shall carry proper identification with them at all times.

1.6.1 COMSEC / IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.2 Use of Government Information Systems. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Air Force’s and Air National Guard’s Enterprise Information (EI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training IAW AFPD 33-2.

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.6.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.6.4. CAC Requirements. The Common Access Card (CAC) is the Department of Defense’s (DoD) Federal Personal Identity Verification (PIV) credential. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC and (b) verification of DoD affiliation from an authoritative data source IAW DoDM 1000.13, V1, DoD Identification (ID) Cards: ID Card Life Cycle, January 2014; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD 5200.2-R, Department of Defense Personnel Security Program, January 1987; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.6.4.1 HSPD-12 Background Investigation Requirements. The contractor will ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and/or requiring access to a DoD network. In accordance with DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), September 2014, a favorably adjudicated National Agency Check with Inquiries (NACI) or equivalent in accordance with revised Federal Investigative Standards is the minimum investigation required for a final credentialing determination for a CAC. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.6.4.2 Trusted Associate Sponsorship System (TASS). The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO Or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be:

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI) or a personnel security investigation (PSI) equal to or greater in scope than a NACI.

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

* The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be issued for the period of performance (current contract year), not the contract end date (inclusive of any options). CACs are validated by the acceptance and issuance of the new Option Year.

The contractor shall return issued CAC's to the TA, COR or DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR if returned to a DEERS office.

1.6.5 Advanced Distributed Learning Service (ADLS). All contractor employees and associated sub-contractor employees assigned to work on a government site and/or requiring access to a DoD network will be required to register with ADLS at commencement of services in order to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD Information Assurance, OPSEC, Security Administration). ADLS website:

https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp

1.6.6 Classified Information. N/A

1.6.7 Visitor Group Security Agreement (VGSA). The contractor shall enter into a long-term visitor group security agreement at each location where contract performance is on an Air Force/Air National Guard installation. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall be executed within the phase-in period by way of the Information Protection Office at each location and include:

a. Security support provided by the Air Force to the contractor shall include but not limited to storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, training, base traffic regulations and the use of security forms and conducting inspections required by DoD 5220.22-R, Industrial Security Regulation; Air Force Policy Directive 16-14, Security Enterprise Governance; and Air Force Instruction 31-601, Industrial Security Program Management.

1.6.8 Antiterrorism (AT) Level 1 Awareness Training. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I awareness training is available at the following website: http://jko.jten.mil ).

1.6.9 Information Assurance (IA) / Information Technology (IT) Training and/or Certification. All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance Awareness CyberAwareness Challenge before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Air Force training requirements in DoDD 8570.01, DoD 8570.01-M and AFPD 33-2 within 15 days of the start of contract performance. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AFM 33-282, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.6.10 OPSEC Requirements/Plan. The contractor shall develop an OPSEC Plan and provide it to the COR or KO within 14 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AFI 10-701, Operations Security. This Plan shall include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. For the contractor to effectively comply with OPSEC provisions of the contract, the organization will provide the following guidance: (1) Organization’s Critical Information; (2) Adversaries’ collection threat information as it applies to the organization’s mission and the contract; (3) Operations Security guidance and (4) Specific OPSEC measures the organization requires (as appropriate).

1.6.10.1 OPSEC Training. In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial training (OPSE 1301 – OPSEC Fundamentals) and refresher training (Security Administration) are both available on the ADLS website.

1.6.11 Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/Instructions for Force Protection Conditions (FPCON) procedures, Random Anti-Terrorism Measures (RAMs) and local search/identification requirements. The contractor shall safeguard all government property including controlled forms provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.7 Key Control. N/A

1.7.1 Lost / Duplicated Keys. N/A

1.7.2 Limit Access. N/A

1.7.3 Lock Combinations. N/A

1.8 Special Qualifications. N/A

1.9 Post Award Conference / Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.10 Contract Manager (CM). The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.11 Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.12 Combating Trafficking in Persons. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.13 Contractor Travel. N/A

1.14 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Organizational Conflicts of Interest (OCI). The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.16 Phase In / Phase Out Periods. N/A

2. Definitions and Acronyms. This section includes all applicable definitions and acronyms utilized in this PWS.

2.1 Definitions.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (CO/KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 Acronyms.

AAAHC Accreditation Association for Ambulatory Health Care ADLS Advanced Distributed Learning Service

AFMAN Air Force Manual

AUP Acceptable Use Policy AR Army Regulation

AT/OPSEC Antiterrorism/Operational Security

COOP Continuity of Operations Planning COR Contracting Officer Representative COTS Commercial-Off-the-Shelf

DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DoDD Department of Defense Directive

FAR Federal Acquisition Regulation

GFP/M/E/S Government Furnished Property/Material/Equipment/Services GS General Schedule HAF Headquarters Air Force HQDA Headquarters, Department of the Army IA Information Assurance

IS Information System(s) JCAHO Joint Commission on Accreditation of Healthcare Organizations JPAS Joint Personnel Adjudication System KO/CO Contracting Officer

NIPRNet Non-secure Internet Protocol Routing Network NGB/SG Office of the Air Surgeon OCI Organizational Conflict of Interest OPM Office of Personnel Management OPSEC Operation Security PCS Permanent Change of Station PII Personally Identifiable Information

PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program OMB Office of Management Budget RAPIDS Real-Time Automated Personnel Identification System RAMs Random Anti-Terrorism Measures SG/NGB Surgeon General/Nation Guard Bureau SIPRNet Secure Internet Protocol Routing Network SMO Security Manager SSN Social Security Number

VGSA Visitor Group Security Agreement

3. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: N/A

3.3 Equipment: N/A

3.4 Services: N/A

3.5 Utilities: N/A

4. Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 6, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5. Requirements. The contractor shall:

5.1 Conduct Current State Analysis of the Credentialing and Privileging process across all ANG assigned providers in CCQAS.

5.2. Provide support to the Credentials Managers across the ANG to assist with management and compliance with AFI 44-119, Chapters 5 and 6, until a unit is incorporated into the centralized process.

5.3 Phase I – Implementation Plan: The Contractor shall develop an Implementation Plan with courses of action and projected timelines for completion.

5.3.1 Develop and present plan for centralized credentialing program to encompass all requirements of AFI 44-119, Medical Quality Operations. Specifically address applicable parts of Chapters 1, 4, 5, 6, 7, and 9.

5.3.2 The Contractor shall manage all aspects of credentialing and privileging for ANG healthcare professionals, to include: Initial entry credentialing (accessions), ongoing maintenance of credentialing and privileging, deployment and training deployments/mobilizations, and Credentials and Privileging Certification Board reviews of completed credentials and privileging files.

5.3.3 The Contractor shall assist NGB/SG to establish a Credentials and Privileging Certification Board (CPCB). The board will meet quarterly to review and verify the ANG provider has the AFSC specific credentials IAW AFI 44-119, Chapter 5; and the appropriate privileges IAW AFI 44-119, Chapter 6.

5.3.4 The Contractor shall conduct ongoing evaluations to verify privilege provider files for accuracy on a quarterly basis and provide equipment and manpower required to effectively and efficiently conduct the evaluations.

5.3.5 The Contractor shall assist with establishing a plan for the submission of credentialing documents by ANG providers.

5.3.6 The Contractor shall be the primary point of contact for centralized credentialing and privileging NGB/SG privileged and non-privileged providers assigned to the ANG.

5.3.7 The Contractor shall notify and support the provider in filling out credentialing and privileging forms/applications in the CCQAS.

5.3.8 The Contractor shall act as the CVO (Centralized Verification Office), to include obtaining and maintaining access to necessary databases required to perform CVO functions for ANG members.

5.3.9 The Contractor shall provide program management and project oversight to ensure the contractors performs efficiently, accurately, timely, and IAW with AF policy and procedures described in paragraph 6, Applicable Publications.

5.3.10 The Contractor shall take lead with the planning and implementation to include notifying the Pilot units, identifying the impacted providers, assisting with hardware and software requirements, and assisting with the preparation and dissemination of reports upon completion.

5.4 Phase II - Pilot Test: The Contractor shall be responsible for providing a team of qualified consultants to implement a Pilot Test of centralized credentialing and privileging for the ANG, using the solution developed and approved in Phase I of this project. The contractor agrees to adhere to the Plan as developed in Phase I (hereafter referred to as “the Plan”), and this Plan is considered as Government Furnished Information (GFI). The Contractor will implement all of its provisions and to do so in good faith. Refinements to the Plan occur as needed with the approval of NGB/SG.

5.5 Phase III - Full Implementation Phase. The Contractor shall be responsible for providing a team of qualified consultants to implement a full (national) implementation of centralized credentialing and privileging in the ANG for the remaining states and territories. The contractor will continue the Plan established during Phase II. Refinements to the Plan occur as needed with the approval of NGB/SG.

5.6 Phase IV - Sustainment. The Contractor shall be responsible for providing a team of qualified consultants to maintain centralized credentialing and privileging for all privileged and non-privileged providers assigned to the ANG according to the Plan established and approved at the end of Phase III. Refinements to the Plan occur as needed with approval of NGB/SG.

5.7 Contractor Manpower Reporting Application (CMRA):

5.7.1 The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.7.2 The Contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil. The Department of Defense Activity Address Code (DoDAAC) is W9133L for the Contracting office issuing this solicitation/contract. The Unit Identification Code (UIC) for the requiring activity is FFDM10.

6.0 Applicable Publications. Publications applicable to this PWS are listed below:

AFPD 33-2

Information Assurance Program

AFI 33-332

Air Force Privacy and Civil Liberties Program

Air Force Instruction 44-119, Medical Quality Operations.

(Chapter 1,4,5,6 7 and 9)

DFARS 224.103

Department of Defense Privacy Program

DoDD 5200.28 Trusted Computer System Evaluation Criteria

DoDD 8570.01 Information Assurance Training Certification, and Workforce Management

DoDI 6025.13-R, Clinical Quality Management Program (CQMP) in the Military Health Services System (MHS).

(Chapter 4,5)

ptsafety/p602513r.pdf