New-Version-Yellow-Ribbon-PWS-4-Jan-16.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Air National Guard (ANG) Yellow Ribbon Reintegration Program (YRRP) Support Services

1. General

1.1 Scope of Work: The contractor shall provide all personnel, supervision, and quality control and other items and non-personal services to support the ANG Yellow Ribbon Reintegration Program (YRRP), as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The contractor shall perform to the standards specified herein. The ANG Reintegration Program has provided standardization and continuity of service as a major imperative for Airman and Family services. Family Programs within the Air Guard has expanded and transformed to meet the needs of eligible Service Members and their Families.

1.2 Background: The Air National Guard Yellow Ribbon Reintegration Program (YRRP) has proven to be effective for enhancing the comprehensive fitness of eligible Service Members and their Families. The overarching purpose of ANG YRRP is to connect our Airmen and their families with the resources, referrals, entitlements, benefits and proactive outreach opportunities throughout the deployment phases. Many of our Airmen and families live well outside of a 50 mile radius of a military installation, thus requiring expertise and resources to plan for geo-dispersed support and local services when none are available from an active component installation. The current ANG YRRP can also serve as a model for a flexible, geo-dispersed support and services model that can provide reintegration and transition assistance, promote resilience and enhance the ANG’s relationship enrichment program. Over the past several years, the ANG YRRP has evolved to meet emerging needs resulting from frequent deployments and served as the hub of an expanding network of Service Providers. The relationships and capabilities developed since this program was implemented provide an ideal opportunity to institutionalize four primary competencies within this program to make them an integral component of Airman and Family wellbeing. These capabilities can be fully integrated into this program by providing management to support the YRRP four competencies; integrate elements of marital enrichment; employment and transition assistance; and promote resilience and life skills training. The ANG participates in joint events with other branches of services as a way to provide support to these services.

1.3 Period of Performance (PoP). The Period of Performance shall be one Base Year of 12 months and three (3) 12-month option years.

1.4 Place of Performance. The contractor shall provide support to each Air National Guard wings as directed by KO /COR. Yellow Ribbon Support Services (YRSS) are not required to be located at every wing location, however, the KO/COR may request to have an YRSS provide onsite support at a specific wing location. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. The YRSS support services will generally be provided on-site within a military facility. However, onsite Wing support is determined on the demand of each Wing which will be determined by the COR. The COR/KO shall be the deciding authority on locations of contract employees and manning determination. Technical exhibit 3 depicts state/territory and Air Wing locations.

1.4 General Information:

1.4.1 Operating Hours. Contractor personnel are expected to conform to customer agency normal operating hours. However, command requirements may dictate flex hours to meet mission needs. There will be occasions to require nights and weekends. No overtime is authorized. In the event of shutdown for any reason, the Government will not be liable for contractor’s cost during this period. In the event of shutdown for any reason, the Government will not be liable for contractor’s cost during this period. Contractors will not be required to report to work on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.2 Recognized Holidays. The following are recognized US holidays. The contractor shall not perform services on these days:

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day

1.4.2.1 Additional federal holidays or time off declared by the President of the United States or Government employees may be given “59 minutes” early release. In these events, the Contractor personnel shall seek appropriate guidance on duty location from his/her Contractor supervisor. As a courtesy, the contractor should inform the PMO where support will be provided (i.e., contractor’s site).

1.4.2.2 The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.3 Telework. The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. The contractor shall have an established telework program subject to review by the Government. All telework agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR(s) must identify to the Contracting Officer any tasks that are required to ensure continuity of critical supplies and services and at what level those supplies and services must be delivered. Telework shall be at no additional cost to the Government.

1.4.4 Unscheduled Gate / Base Closures. Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.1 Contractor shall not report to work on those days the Government or installation is closed due to inclement weather, national emergencies, or other events requiring installation closure. During periods of closure, the Contractor shall work with the Government to determine payment terms; any payments will be subject to CO approval. For official Air Force (AF) or base-level Family Days, or holidays granted by Executive Order, the Government is not liable for the Contractor’s costs incurred for work at the locale affected by the shutdown. In all cases (including normal workdays), when Government personnel are not available in the building/location of work to oversee Contractor activities, Contractor personnel shall leave the premises but are allowed to work at the local Contractor’s office. Costs incurred for work will not be reimbursed, unless the option for alternate work locations is coordinated with the COR and approved by the CO prior to performing the work.

1.4.5 Performance of Services During Crisis or Emergency Conditions. In the event of a crisis, services on this contract have been determined as essential and do require continued support during the crisis. Telework is permitted.

1.5 General Information

1.5.1 Air Force Privacy Act Program. Contractor personnel may be exposed to data subject to the Privacy Act of 1974. The Contractor shall ensure all its personnel assigned to perform work under this PWS take appropriate action to prevent disclosure of this information and follow the guidance provided in AFI 33-332, Air Force Privacy and Civil Liberties Program, 12 January 2015.

1.5.2 Air Force Messaging. Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, 1 June 2012

Chapter 2, Information Systems and End User Devices (entire section)

Section 6.2, Air Force Messaging, (entire section)

Section 6.4, Electronic Message Format, (entire section)

1.5.3 Quality Control (QC). The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.5.4 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.6 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, Headquarters Air Force (HAF) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

The contractor shall:

a. Comply with the Computer Security Act of 1987 and all DoD and Air Force requirements for access to sensitive, but unclassified information and classified systems.

b. Provide properly cleared personnel, providing security briefings, and ensuring compliance by its employees with the Government or Contractor security regulations.

c. Comply with all administrative and security requirements to obtain a Common Access Card (CAC).

d. Obtain Non-secure Internet Protocol Routing Network (NIPRNet) and/or Secure Internet Protocol Routing Network (SIPRNet) user accounts, as required by the COR.

e. Return of ALL badges (controlled/restricted area, local access, building, etc.) to include CAC (if necessary) and any other government property upon contract completion or when contract personnel no longer requires access to the installation (e.g. quits or the contract is terminated).

f. Coordinate with the site POC or sponsoring organization on all security issues and to gain access to the base and all areas necessary to execute this project.

g. Comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The government reserves the right to refuse entry to any individual at any work location.

h. Protect DoD information technology resources (e.g. installations, personnel, equipment, electronic media, documents, etc.) from damage, loss, theft or unauthorized physical access. The contractor shall ensure physical security is in accordance with DoDD 5200.28.

i. The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. All contractor employees shall carry proper identification with them at all times.

1.6.1 COMSEC / IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.2 Use of Government Information Systems. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Air Force’s and Air National Guard’s Enterprise Information (EI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training IAW AFPD 33-2.

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.6.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.6.4. CAC Requirements. The Common Access Card (CAC) is the Department of Defense’s (DoD) Federal Personal Identity Verification (PIV) credential. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC and (b) verification of DoD affiliation from an authoritative data source IAW DoDM 1000.13, V1, DoD Identification (ID) Cards: ID Card Life Cycle, January 2014; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD 5200.2-R, Department of Defense Personnel Security Program, January 1987; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.6.4.1 HSPD-12 Background Investigation Requirements. The contractor will ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and/or requiring access to a DoD network. In accordance with DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), September 2014, a favorably adjudicated National Agency Check with Inquiries (NACI) or equivalent in accordance with revised Federal Investigative Standards is the minimum investigation required for a final credentialing determination for a CAC. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.6.4.2 Trusted Associate Sponsorship System (TASS). The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO Or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be:

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/ .

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI) or a personnel security investigation (PSI) equal to or greater in scope than a NACI.

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

* The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be issued for the period of performance (current contract year), not the contract end date (inclusive of any options). CACs are validated by the acceptance and issuance of the new Option Year.

The contractor shall return issued CAC's to the TA, COR or DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR if returned to a DEERS office.

1.6.5 Advanced Distributed Learning Service (ADLS). All contractor employees and associated sub-contractor employees assigned to work on a government site and/or requiring access to a DoD network will be required to register with ADLS at commencement of services in order to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD Information Assurance, OPSEC, Security Administration). ADLS website: https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp

1.6.6 Classified Information. N/A

1.6.7 Visitor Group Security Agreement (VGSA). The contractor shall enter into a long-term visitor group security agreement at each location where contract performance is on an Air Force/Air National Guard installation. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall be executed within the phase-in period by way of the Information Protection Office at each location and include:

a. Security support provided by the Air Force to the contractor shall include but not limited to storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, training, base traffic regulations and the use of security forms and conducting inspections required by DoD 5220.22-R, Industrial Security Regulation; Air Force Policy Directive 16-14, Security Enterprise Governance; and Air Force Instruction 31-601, Industrial Security Program Management.

1.6.8 Antiterrorism (AT) Level 1 Awareness Training. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.6.9 Information Assurance (IA) / Information Technology (IT) Training and/or Certification. All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance Awareness Cyber Awareness Challenge before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Air Force training requirements in DoDD 8570.01, DoD 8570.01-M and AFPD 33-2 within 15 days of the start of contract performance. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AFM 33-282, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.6.10 OPSEC Requirements/Plan. The contractor shall develop an OPSEC Plan and provide it to the COR or KO within 15 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AFI 10-701, Operations Security. This Plan shall include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. For the contractor to effectively comply with OPSEC provisions of the contract, the organization will provide the following guidance: (1) Organization’s Critical Information; (2) Adversaries’ collection threat information as it applies to the organization’s mission and the contract; (3) Operations Security guidance (at a minimum, the organization will provide a copy of AFI 10-701, ANGSUP); and (4) Specific OPSEC measures the organization requires (as appropriate).

1.6.10.1 OPSEC Training. In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial training (OPSE 1301 – OPSEC Fundamentals) and refresher training (Security Administration) are both available on the ADLS website.

1.6.11 Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/Instructions for Force Protection Conditions (FPCON) procedures, Random Anti-Terrorism Measures (RAMs) and local search/identification requirements. The contractor shall safeguard all government property including controlled forms provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.7 Key Control. N/A

1.7.1 Lost / Duplicated Keys. N/A

1.7.2 Limit Access. N/A

1.7.3 Lock Combinations. N/A

1.8 Special Qualifications. N/A

1.9 Post Award Conference / Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.10 Contract Manager (CM). The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.11 Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.12 Combating Trafficking in Persons. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.13 Contractor Travel.

The contractor shall travel to events to provide coordination support responsibilities at the state/wing level throughout the three phases of the deployment cycle, Before, During, and After. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the KO prior to travel arrangements being made. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the Contractor.

1.14 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Organizational Conflicts of Interest (OCI). The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.16 Phase In / Phase Out Periods. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2 Definitions and Acronyms. This section includes all applicable definitions and acronyms utilized in this PWS.

2.1 Definitions.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 Acronyms.

AEI Army Enterprise Infrastructure

CMRA Contractor Manpower Reporting Application CNGBI Chief of the National Guard Bureau Instruction COMSEC Communications Security CONUS Continental United States (excludes Alaska and Hawaii) COOP Continuity of Operations Planning

CTA Call to Action

e-QIP Electronic Questionnaires for Investigation Processing

3 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials:

3.3 Equipment: The Government shall provide each of the support staff members with a support package that will include as a minimum:

3.3.1 Laptop w/wireless network capabilities

3.3.2 Nationwide mobile phone service with preferred email access

3.4 Services:

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4. Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 6, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements.

5.1. The contractor shall provide YRSS to all ANG wings located throughout the 54 states and territories to assist in supporting wellbeing activities and events in accordance with the DoDI 1342.28 and CNGBI 1801.01.

5.1.1 The contractor shall provide coordination support responsibilities at the state/wing level throughout the three (3) phases of the deployment cycle: BEFORE, DURING and AFTER.

5.1.2 The contractor shall coordinate, prepare, and execute reunion and reintegration YRRP events and activities.

5.1.3 The contractor shall assist in supporting the Transition Assistance Program (TAP), Strong Bonds, and Resilience, and Life Skill Training, with YRRP as priority. Roles specific to YRRP support may include organizing events, gathering data, requesting funding, making appointments, requesting TAP training dates and tracking and monitoring attendance. The amount of YRSS support is driven by factors such as state ANG strength, state square mileage and the number of airmen in the deployment cycle.

5.1.4 The contractor shall be responsible for coordinating with the other branches of services as requested for support with joint events. Additionally, the capability to plan, prepare, and execute events using the most cost effective method.

5.1.5 The contractor shall be required to have a trained and dedicated management team to oversee the coordination of individuals and supporting agencies, monitor funding processes, and track and reconcile expenses.

5.1.6 The contractor shall execute YRRP in accordance with the DoDI 1342.28 and CNGBI 1801.01 in coordination with NGB/A1YRRP Program Manager.

5.1.7 The contractor shall provide guidance, assistance, and day-to-day support and continuity for the unit Deployment Cycle Support Program.

5.1.8 The contractor shall support program integration, outreach and communication.

5.2 Task 1 YRRP Management Plan

5.2.1 The contractor shall support a comprehensive YRRP management plan to provide National Guard and Reserve members and their families or designated representatives with relevant information, services, refers members and their families to other YR Reserve component event opportunities, and proactive outreach opportunities throughout the entire deployment and military life cycle.

5.2.2 The contractor shall support a comprehensive program to provide event planning that shall include local, regional, and national efforts of the Yellow Ribbon Program and military support programs.

5.2.3 The contractor shall facilitate to YRRP information, events, activities, and services throughout the deployment/redeployment cycle.

5.2.4 The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to operate the YRRP.

5.2.5 The contractor shall provide national level management support to include a program manager.

5.3 Task 2 Program Execution

5.3.1 The contractor shall be required to provide all coordination, planning, organizing and documentation efforts associated with the YRRP to the Government.

5.3.2 The contractor shall be the liaison to FSS/CC for the YRRP and ensure efficient operations in all phases of event planning.

5.3.3 The Contractor shall attend YRRP planned events as required; maintain registration of participant attendees, funding requests, report actuals, and surveys.

5.3.4 The actual cost of the event is not part of this contract. The contractor shall be responsible for providing plans for the event to include venue, attendees and equipment. Event plans and the event budget shall be forwarded to the NGB/A1YRRP Program Manager for approval, event costs are funded separately by the ANG.

5.3.5 The contractor shall provide coordination, planning, organizing, and documentation in support of YRRP for all ANG wings to the government.

5.3.6 The contractor shall ensure all YRRP invitations, and materials are produced and distributed.

5.3.7 The contractor shall visit applicable venue sites, and supporting agencies as necessary in order to complete tasks.

5.3.8 The contractor shall be responsible for request/manage YRRP purchases and inventory of supplies/equipment.

5.3.9 The contractor shall submit funding requests and invoices for YRRP events in the event tracking system and COR approval.

5.3.10 The contractor shall provide participation surveys to validate event venues and effectiveness and provide results to the COR and the NGB/A1 YRRP Program Manager.

5.4 Task 3 Event Execution.

5.4.1 The contractor shall provide support to each wing YRRP event.

5.4.2 The contractor, through the YRSS, shall coordinate programs, services and events designed to educate ANG eligible service members and their families, or designated representatives.

5.4.3 The contract shall focus on the assistance and services available to service members and their families, or designated representatives.

5.4.4 The contractor shall identify and provide recommendation to the COR to determine the most cost effective venues meeting the needs of the YRRP event.

5.4.5 The contractor shall coordinate all research and scheduling of event venues with the FSS/CC.

5.4.6 The contractor shall support and coordinate event schedules at the venues and attend events as required.

5.4.7 The contractor shall provide registration and attendance at all events throughout the event tracking system.

5.4.8 The contractor shall distribute and collect feed-back participation surveys at the conclusion of each event and upload into the event tracking system specified by the COR and the NGB/A1 YRRP Program Manager.

5.3.9 The contractor shall utilize the event tracking system for recording and building an event.

5.4.10 The contractor shall notify, register, and track all YRRP event participants through the event tracking system specified by NGB/A1 YRRP Program Manager.

5.4.11 The contractor shall provide event funding request through the event tracking system 60 days prior to an event.

5.5 Task 4 Reports.

5.5.1 The Contractor shall submit, all event associated documents, Funding Form Request, Event Agenda, Participation Survey, After Action Report, Event Actuals Submission, Monthly, Quarterly and End of Year Report.

5.5.2 Participation Survey: At each event, the Contractor shall distribute Participant Surveys to each attendee. After each event, surveys shall be collected and input into the event tracking system.

5.5.3 Event Actuals Submission: The contractor shall be required to input actual event participation and costs into the event tracking system within 10 days of receipt from vendors and DTS submission from attendees.

5.5.4 After Action Report: The contractor shall submit through the event tracking system NLT 10 days post an event.

5.5.5 Quarterly Report: The contractor shall provide a comprehensive report to the COR and the NGB/A1YRRP Program Manager a summary of challenges, lessons learned and a resolution plan 10 days after the end of the quarter.

5.5.6 Event Management Tracking: The COR and the NGB/A1 YRRP Program Manager will designate the event tracking system to be used to track all events.

5.5.7 Event Summary Report: The contractor shall provide the event summary report through the event tracking system within 30 days after the conclusion of each event.

5.6 Required Services (Tasks).

5.6.1. The contractor shall request funds for program execution and accounting of those funds through the event tracking system.

5.6.2 Event Participation: track service members before, during and after deployment and report to FSS/CC.

5.6.3 Communicate to FSS/CC upcoming event details, venues and resources required.

5.7 Contractor Manpower Reporting Application (CMRA).

5.7.1 Requirements. The contractor shall:

5.7.2 Report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air National Guard (unit identification code “FFDM10” via a secure data collection site.

5.7.3 Completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications. Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

AFI 10-701

DOD 5200.2.R

DODD 5200.28