PWS.pdf

Performance Work Statement (PWS) NHARNG Shop Towel Service

Vision Statement

1.1 Mission

1.2 Background

1.3 Scope

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.4 Contractor Personnel, Disciplines, and Specialties

3 Performance Requirements

3.1 Delivery of Clean and Serviceable Shop Towels and Coveralls to Maintenance Shops . 5

3.2 Pick-up of Soiled Shop Towels from Receptacles at Maintenance Shops

3.3 Transport Soiled Shop Towels According to the Exemption at 401.03(a)(11), New

Hampshire Code of Administrative Rules

3.4 Launder Soiled Shop Towels in Accordance with Chapter Env-Hw 401.03(b)(28), New

Hampshire Code of Administrative Rules

4 Special Requirements

4.1 Security and Safety

4.2 Government Furnished Materials

4.3 Environmental Requirements

4.4 Quality

4.4.1 Quality Control

4.4.2 Quality Assurance Surveillance Plan (QASP)

5. Location and Usage………………………………………………………………………………………………

………………11

Performance Work Statement (PWS) NHARNG Shop Towel Service

Vision Statement

Provide clean shop towels and coveralls to New Hampshire National Guard (NHNG) maintenance facilities sufficient to support maintenance operations, and removal and laundering of solvent contaminated shop towels IAW State and Federal Law.

1.1 Mission

The Guard's readiness for mission in-state and overseas depends on our maintenance activities’ ability to maintain NHNG’s arms and equipment, and keep the fleet mission capable. Clean shop towels and coveralls are the cornerstone to keeping the NHNG’s equipment ready.

1.2 Background

The NHNG's use shop towels and coveralls in the course of daily operations. Shop towels become contaminated in use, and per New Hampshire State Environmental Regulation, solvent-contaminated wipes (i.e. shop towels) must be removed for laundering within 180 days from first accumulation to be exempt from classification as a hazardous waste. The towels and coveralls require washing in a State and Federal approved facility. Once cleaning is performed, the cleaned product will be swapped with soiled product before becoming hazardous waste.

1.3 Scope

The project includes delivery, pick-up, and laundering of shop towels and coveralls for multiple locations in New Hampshire. The intent is for maintenance sites to always have shop towels and coveralls sufficient to support maintenance operations, and for soiled towels and coveralls to be removed and laundered routinely in an environmentally responsible manner. The locations in the scope of the project are:

1. Field Maintenance Shop 1 (FMS 1) - 15 Blackwater Road, Somersworth, NH

03878;

2. FMS 2 - 350 Meadow Street, Littleton, NH 03561;

3. FMS 3 - 1059 Canal Street, Manchester, NH 03101;

4. FMS 4 - 140 West Main Street, Hillsboro, NH 03244;

5. Combined Surface Maintenance Shop (CSMS) - Building H, 1 Minuteman Way, Concord, NH 03301;

6. AASF - 26 Regional Drive, Concord, NH 03301.

7. Pease AFB – 302 Newmarket Street, Newington NH 03803

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, quantity and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, and timely identification of issues. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at NHNG Maintenance Shops and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders.

The single point of contact shall also coordinate invoicing, issues, and deliveries to the COR assigned to the requirement.

2.4 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

Contractor personnel are expected to display a Contractor identification badge clearly identifying the Contractor as non-Government personnel. Identification shall include as a minimum, Contractor name and employee name. Contractor personnel shall be dressed in Contractor or company attire; and not to speak on behalf of the COR nor any other party in matters relating to equipment nor its configurations and repair

3 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Delivery of Clean and Serviceable Shop Towels and Coveralls to

Maintenance Shops

Performance Standards

a) Standard: Shop towels are 18"x18" or comparable size AQL: 95% of delivered shop towels meet standard

b) Standard: Shop towels are free of holes, tears, frayed edges, and foreign materials/solvents AQL: 95% of delivered shop towels meet standard

c) Standard: Shop towels are free of dirt, mold, residue, and disagreeable odor AQL: 95% of delivered shop towels meet standard

d) Standard: Shop towels are of quality comparable to industry standards for absorption, durability, and functionality AQL: 95% of delivered shop towels meet standard

e) Standard: Coveralls are of quality comparable to industry standards for durability, and functionality AQL: 95% of delivered coveralls meet standard

f) Standard: Coveralls are free of holes, tears, and frayed edges AQL: 95% of delivered coveralls meet standard

3.1.1 The Contractor shall provide initial inventory for maintenance shops Initial inventory to be delivered is as follows (three month’s supply):

AASF, Concord, NH - 200 ea

CSMS, Concord, NH - 500 towels

FMS 1, Somersworth, NH - 400 towels

FMS 2, Littleton, NH - 200 towels

FMS 3, Manchester, NH - 300 towels

FMS 4, Hillsboro, NH - 400 towels

Pease AFB, Newington NH, 500 towels, 200 coveralls

Performance Standards

a) Standard: Full initial inventory of clean shop towels and coveralls delivered to maintenance shops AQL: 95% of quantity delivered within ten business days of contract start date

b) Standard: Sites are contacted prior to initial delivery to determine coverall sizes required AQL: 95% of coveralls delivered are correct size

3.1.2 The Contractor shall provide replenishment of shop towels and coveralls for maintenance facilities Performance Standards

a) Standard: Shop towels and coveralls restocked in a timely manner to ensure operations are not affected AQL: 100% delivery and restocked before operations are affected

b) Standard: Stock levels are established and maintained to ensure maintenance facilities are mission capable AQL: Standard quantity met for 95% of deliveries

3.1.3 The Contractor shall provide documentation of clean shop towels and coveralls delivered Performance Standards

a) Standard: Document is signed by uniformed service member upon receipt AQL: 95% of delivery documents signed by a uniformed service member

b) Standard: Document annotates date and amount of clean shop towels and coveralls delivered AQL: Quantity annotated on document accurate within 95%

c) Standard: Receiving maintenance shop receives copy delivery document AQL: 95%, copies provided day of delivery

3.2 Pick-up of Soiled Shop Towels and Coveralls from Receptacles at

Maintenance Shops

Performance Standards

a) Standard: Soiled shop towel receptacles emptied at each Maintenance Shops at intervals no longer than 180 days AQL: 95% within 5 business days of standard, and 100% within 30 days of standard

a) Standard: Used coveralls removed for laundering at intervals no longer than 180 days AQL: 95% within 5 business days of standard, and 100% within 30 days of standard

3.2.1 The Contractor shall maintain containers and liners

Performance Standards

a) Standard: Old liners removed and new liners emplaced in shop towel receptacles as part of pick-up(if fabric liners used) AQL: New liners emplaced for 95% of pick-ups

b) Standard: Containers marked appropriately and maintained at each facility AQL: Containers are 100% identifiable in a maintenance shop

3.3 Transport Soiled Shop Towels According to the Exemption at

401.03(a)(11), New Hampshire Code of Administrative Rules

Performance Standards

a) Standard: Transport soiled shop towels in tightly sealed containers to prevent leaks and emissions AQL: 100% of soiled shop towel transports

b) Standard: Containers for transport will be clearly labeled Excluded Solvent- Contaminated Wipes AQL: 100% of soiled shop towel transports

c) Standard: No free liquids present in containers during transports AQL: 100% of soiled shop towels transports

3.4 Launder Soiled Shop Towels in Accordance with Chapter Env-Hw

401.03(b)(28), New Hampshire Code of Administrative Rules

Performance Standards

a) Standard: Shop towels laundered in New Hampshire or State that has adopted the exclusion at 40 CFR 261.4(a)(26), 7/1/14 edition, and whose discharge, if any, is regulated under sections 301, 402 or section 307 of the Clean Water Act.

AQL: 100% of laundering

b) Standard: Any unserviceable soiled shop towels disposed of in accordance with Chapter Env-Hw 401.03(b)(28), New Hampshire Code of Administrative Rules.

AQL: 100% of disposed soiled shops towels

3.4.1 The Contractor shall provide detailed Letter of Compliance Performance Standards

a) Standard: Letter states the methods and laundering facilities to be employed to satisfy regulatory requirements AQL: 100% compliance with State and Federal Environmental Regulation

b) Standard: Updated letters provided upon changes to laundering methods/facilities AQL: Within 7 business days of change

4 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor’s safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Contracting Personnel: Contractor personnel are expected to display a Contractor identification badge clearly identifying the Contractor as non-Government personnel.

Identification shall include as a minimum, Contractor name and employee name. Contractor personnel shall be dressed in Contractor or company attire; and not to speak on behalf of the

COR nor any other party in matters relating to equipment nor its configurations and repair Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the cognizant contracting officer, the contracting officer’s representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the contractor will in-turn notify the Safety office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the cognizant contracting officer, the contracting officer’s representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

4.2 Government Furnished Materials

Receptacles for soiled shop towels shall be furnished by the government and stationed at each maintenance shop.

4.3 Environmental Requirements

The contractor shall comply with all documents listed below and referenced under paragraph 3.0, Performance Requirements.

-Chapter Env-Hw 400 Identification and Listing of Hazardous Wastes -Chapter 40 CFR 261.4 Identification and Listing of Hazardous Wastes -Clean Water Act (CWA) Sections 301, Prohibition of discharges to waters of the US except with permit -CWA Section 402 Individual and General NPDES Permit Program and Rules -CWA Section 307 Effluent Standards for Toxic Pollutants

4.4 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.4.1 Quality Control

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

4.4.2 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this Task/Delivery Order in accordance with the Governments QASP.

4.4.3 Contract Reporting Manpower Application (CRMA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill http://www.ecmra.mil/ http://www.ecmra.mill/

4.4.4 Wage Determination

The Wage Determination number: 2005-2339 rev. 19 dated 12/29/2015 for this requirement has been provided by the U.S. Department of Labor (wdol.gov).

5. Location and usage

FMS 1, Somersworth, NH - 1600 towels, 36 coveralls

FMS 2, Littleton, NH - 800 towels, 27 coveralls

FMS 3, Manchester, NH - 1600 towels, 63 coveralls

FMS 4, Hillsboro, NH - 1200 towels, 27 coveralls

CSMS, Concord, NH - 2000 towels, 54 coveralls

AASF, Concord, NH – 800 towels, 126 coveralls

Pease AFB NH – 1,950, 780 coveralls