A.02 PI60 PWS_Laundry Service_Final.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY SERVICES

22 November 2024

1.0 General:

1.1 Scope: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Laundry Services, as defined in this PWS.

1.1.1 Objectives: The Contractor shall provide laundering services. All work shall be accomplished in accordance with the best commercial practices for laundry cleaning services.

The contractor shall furnish all management, labor, transportation, pickup and delivery service, and facility operation in accordance with the terms and conditions of this Performance Work Statement (PWS). This includes all laundry and all other tasks and responsibilities deemed necessary and spelled out in this PWS. The contractor shall receive, account for, process, and return all items tendered for cleaning.

1.2 Background: As a result of the National Guard’s domestic operations mission, the District of Columbia National Guard (DCNG) has a requirement to procure laundry services to fulfill the health and hygienic needs of up to 6,315 National Guard Soldiers and Airmen supporting the aforesaid mission.

1.3 Period of Performance (PoP): The Period of Performance shall be from 19 – 21 January 2025.

1.3.1 Pick-Up/Drop-Off Schedule:

Sunday - 19 January 2025 – Pick-up soiled laundry Tuesday - 21 January 2025 – Drop-off cleaned laundry

1.4 General Information:

1.4.1 Place and Performance of Services: The Contractor shall launder service members clothing items at their facility. The Contractor shall pick-up and drop off items to be laundered at the District of Columbia Armory, located at 2001 East Capital Street SE, Washington, DC 20003. The contractor shall pick-up items to be laundered between the hours of 0900-1000 and drop off laundered items between the hours of 1500-1600 on the scheduled pick-up/drop-off dates listed in paragraph 1.3. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays.

Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The Contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays:

1.4.2.1 Martin Luther King, Jr.’s Birthday: January 20th

The Contractor shall perform work on Martin Luther King, Jr.’s Birthday

1.4.3 Quality Control (QC): Reserved.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.6 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating vehicles for transportation used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE:

The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.)

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non-Government entities.

Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes nonmanufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army

Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SAT Simplified Acquisition Threshold SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: None

3.2 Materials: None

3.3 Equipment: None

3.4 Services: None

3.5 Utilities: N/A

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Net Mesh Laundry Bags to place clothing items approx. 24”W X 30”L (3,158 count)

4.2.1 Laundry cart(s)

5.0 Requirements: The contractor shall:

5.1 Provide 3,158 net mesh bags for service members to place their clothing items to be laundered. Coordinate with COR for pick-up and drop-off location and time.

5.1.1 Launder clothing contents within contractor provided mesh bags per service member for the duration of the contract. Each service member will receive one laundry service limited to clothing content of one laundry bag. Note: The Government anticipates only 50% of service members will require laundry services. Clothing weight per laundry bag is anticipated to be no greater than 15 pounds.

5.1.2 Ensure each net mesh bag will hold up to 15 pounds of clothing items.

5.2 Only collect net mesh bags from the laundry cart. The contractor shall not distribute and collect clothing items from service members.

5.2.1 Not pick-up clothing items not clearly labeled and identified.

5.2.2 Only pick-up, wash, dry, and fold clothes.

5.3 Pick-up items to be laundered between the hours of 0900-1000 as scheduled in paragraph

1.3 for the duration of the contract.

5.3.1 Drop off laundered items between the hours of 1500-1600 as scheduled in paragraph 1.3 for the duration of the contract.

5.4 Wash military fatigue top, bottom, t-shirts, socks, and undergarments. The contractor shall not wash non-clothing items.

5.5 Ensure clothing items are washed, dried, and folded when returned. The contractor shall conform to the generally accepted industry and local standards of quality, cleanliness, finish, appearance, and packaging.

5.6 Provide a daily log of the number of bags of clothing picked-up, washed, dried, folded, and dropped off.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

6.1 Applicable Forms: Forms applicable to the PWS are listed below: N/A

Publication (Chapter/Page) Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation 09/30/2024 Mandatory https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition Regulation

Supplement 10/10/2024 Mandatory http://www.acq.osd.mil/dpap/dars/dfarspgi/curren t/in dex.html or https://www.acquisition.gov/dfars

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors

08/27/2004 Advisory gov/homeland-security-presidential- directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs

01/29/2019 Advisory https://www.esd.whs.mil/Directives/issuances/ dodi/

DoD 5400.11-R Department of Defense Privacy Program

05/14/2007 Advisory https://www.esd.whs.mil/Directives/issuances/ dodm/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method /

By Whom 5.3

Response time of pickup in accordance with PWS

The contractor shall provide pickup within scheduled timeframe of the PWS.

Response time shall adhere to the standard 100% of the time.

Periodic Inspection / COR

5.3.1 Return time

The contractor shall deliver cleaned items within scheduled timeframe of the PWS.

Response time shall adhere to the standard 100% of the time.

Periodic Inspection / COR

5.5 Clothing is washed, dried and

folded

The contractor shall conform to the generally accepted industry and local standards of quality, cleanliness, finish, appearance, and packaging.

Meets the standard 99% of the time.

Periodic Inspection / COR

Ver. October 2022

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

5.6 Log of # of

bags picked-up and dropped off

Provide at pick-up and drop-off

1 Electronic Submission

COR

Ver. October 2022

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

ITEM NAME ANNUAL ESTIMATED

QUANTITY

1 Historical average quantity 3,158 bags 2 Historical maximum weight per bag 15 lbs.

Total maximum weight for all items 47,370 lbs.