EAP_SCOPE_OF_WORK_(2017).pdf

SCOPE OF WORK

The contractor will provide a complete diagnostic and referral service to maintain the Great Lakes and Ohio River Division’s regional Employee Assistance Program, to include Cincinnati Division Office, Buffalo District Office, Chicago District Office, Detroit District Office, Huntington District Office, Louisville District Office, Nashville District Office, Pittsburgh District Office, Civilian Personnel Advisory Center, and all field locations. These services are to be provided to the immediate family members of employees covered by the program, whenever services are offered, at no additional cost to the Government. The contractor shall employ appropriate staff necessary to provide services for approximately 4,500 employees of the Great Lakes and Ohio River Division Corps of Engineers.

This program is an integral part of overall occupational health; however, it will have no direct connection with existing Health Units maintained by the Division/District Offices.

List of Services to be Provided:

1. Consultation with appropriate administrative managers and employee representatives of the participating agency to:

a. Meet when deemed necessary by the participating agency.

b. Maintain pertinent information on applicable insurance benefits.

c. Provide information at the start of the program and periodically thereafter, but not less than quarterly for employees, and if appropriate, their dependents.

2. Training of all supervisors and appropriate employee representatives in program orientation, problem detection, intervention, confrontation, and referral and follow-up techniques (in groups of not more than 25 for approximately two hours each) as required. Refresher training will be provided when deemed necessary, by the participating agency. In addition, staff members shall be available for consultation with any new supervisors as the need arises.

3. Crisis and/or group counseling as requested by supervisors for their employees.

4. Provide brochures for employees and posters for all employee bulletin boards located throughout the Division/District Offices and field locations.

5. Counseling services for field and office employees and/or dependents, if appropriate, marital (family related) and financial problems, and all other problems which may reduce the employee’s work efficiency. Services shall be available at a place convenient to the employee and/or, if appropriate, employee’s dependent(s). Clients shall either be referred by supervisor or self-referred and specifically, the contractor shall:

a. Interview the employee and determine the nature of the problem. If necessary to make this determination, obtain written consent from the employee to obtain appropriate information.

b. Recommend various sources to the employee to deal with the problem; and advise the employee of these treatment resources, where they are available in the community, the possible costs, and if appropriate, encourage the employee to participate in an appropriate rehabilitation program. The contractor may not, without the employee’s written consent, refer the employee to himself/herself for treatment. The contractor shall advise the employee when counseling ends and treatment begins.

c. Follow-up with the employee and the appropriate resource to determine if he/she is making satisfactory progress.

d. For returning deployed employees perform eye movement desensitization and reprocessing (EDMR) treatment and counseling services for Post Traumatic Stress Disorder (PTSD).

6. Through Identify Theft Services, employees have access to information on how to prevent identify theft; consultation with specialists who provide support, answers and guidance; and a Victim Action Kit sent via express mail that includes forms, credit bureau contacts and step-by-step action plans.

7. Furnish monthly report of statistics to agency to include number of agency’s employees counseled, types of problems, and place of referral for treatment. Additionally, the contractor will furnish statistics for the agency annually for the following four categories: Alcoholism, Drug Abuse, Emotional Disorders and Other. The statistics shall include the following:

a. Number of new or reopened cases counseled by the medical personnel or other counseling specialists.

b. Number of employees helped by counseling.

c. Number of employees not helped by counseling (total of (1) (2) and (3) below):

(1) Retired after entering program.

(2) Terminated after entering the program, and

(3) Remain with agency

d. Number of employees not helped by counseling that were voluntarily separated after entering the program.

e. Number of employees for whom it is too early in the counseling program to judge whether or not they have been helped.

f. Number of voluntary referrals – self referral.

g. Number of involuntary referrals – supervisory referral.

8. The contractor shall provide the following administrative services:

a. Counseling/interviews shall be conducted at locations acceptable to the employee, at a space provided by the agency, if desired by the employee. Provisions must be made for providing the same services to field employees. The Great Lakes and Ohio River Division boundaries cover Kentucky, Indiana, Illinois, Ohio, Michigan, West Virginia, Tennessee, Alabama, Pennsylvania, New York, Wisconsin, and Minnesota.

b. Telephone services shall be made available on a 24-hour, 7-day a week basis for emergency access to service. Telephone services for field employees shall be on a collect call basis.

c. Administrative support services for appointments, records, etc. shall be provided by the contractor.

Antiterrorism/Force Protection

a. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures suing the National Crime Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCUNUS location, in accordance with status of forces agreements and other theater regulations.

b. The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 days after the completion of training.

c. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements.

The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

http://www.uscis.gov/e-verify