PWS_-_Raleigh_Regulatory_Custodial_Contract_FY16-R.pdf

PERFORMANCE WORK STATEMENT

U.S. ARMY CORPS OF ENGINEERS CUSTODIAL SERVICES at the

RALEIGH REGULATORY FIELD OFFICE

Located at 3331 Heritage Trade Drive, Suite 105, Wake Forest, NC 27587

1. GENERAL REQUIREMENTS

1.1 This is a non-personal services requirement for a Contractor to provide Custodial Services for the Raleigh Regulatory Field Office located in Wake Forest, North Carolina. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

1.2 Description of Services/Introduction: The Contractor shall clean and provide custodial services for all common areas to include but not limited to: lobby, receptionist area, ten (l0) enclosed offices, seven (7) cubicles, kitchenette, two (2) water fountains, two (2) bathrooms (one with walk-in shower), mail/copier area, conference room, and hallways. Work is to be done outside of normal work hours (after 5:00 pm). The Contractor shall provide all personnel, management, tools, supplies, transportation, labor, equipment, and other items and non-personal services necessary to perform cleaning/custodial services as defined in the Performance Work statement (PWS) except for those items specified as Government Furnished Property (GFP) and services.

1.2.1 This contract shall provide cleaning/custodial services at 3331 Heritage Trade Drive, Suite 105, Wake Forest, North Carolina 27587. To meet this goal close coordination is required to efficiently provide cleaning custodial services while minimizing disruptions to operations within the facility and meeting security requirements.

1.3 Background:

1.3.1 The Raleigh Regulatory Field Office is a facility providing work and meeting space for U.S. Army Corps of Engineers employees. All work performed by the contractor shall be in accordance with all applicable laws, regulations and commercial practices.

1.3.2 Scheduled Cleaning Services: Scheduled cleaning services for the building will be identified prior to each task checklist. The Government reserves the right to add or delete individual rooms from the lists of receiving service.

1.4 Objectives: The contract shall support mission accomplishment by providing a clean healthy environment for employees and visitors to the office facility identified to receive custodial services under this contract.

1.5 Scope: Custodial services are to be performed in the Raleigh Regulatory Field Office at Wake Forest, North Carolina, twice a week on Tuesdays and Thursdays.

1.5.1 Period of Performance: The period of performance shall be for twelve (12) months. The Period of Performance reads as follows:

Base Year – 26 July 2016 – 25 May 2017 (date subject to change) Option Period 1 - 26 May 2017 – 25 May 2018 Option Period 2 - 26 May 2018 – 25 May 2019 Option Period 3 - 26 May 2019 – 25 May 2020 Option Period 4 - 26 May 2020 – 25 May 2021

1.6 General Information:

1.6.1 Quality Control: The Contractor shall establish and maintain a complete Quality Control Plan to ensure the requirements of the contract are provided as specified. One copy of the Contractor's Quality Control Plan shall be provided to the Contracting Officer (KO) not later than the post award meeting. An updated copy shall be provided to the KO and COR on the contract start date and no later than ten (10) workdays as changes occur. The plan shall include the name of the Quality Control Manager.

1.6.1.1 Quality Control inspectors shall not inspect areas or tasks which they have performed. They may inspect other areas for the purpose of quality control.

1.6.1.2 An inspection system covering all the services listed on the Performance Requirements Summary (PRS).

Inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, and the individual(s) who will perform the inspections.

1.6.1.3 The method(s) for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

1.6.1.4 Onsite records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the KO and/or COR during the term of the contract.

1.6.1.5 Corrective Actions: All inspections resulting in an unsatisfactory shall be corrected (re-performed) the same day. At any time, the KO determines it and or COR that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency (i.e., replacement of personnel, additional quality control inspection, etc.).

1.6.1.6 The Contractor shall provide the COR a copy of the Quality Control Manager's monthly inspection schedule, no later than three (3) working days prior to the inspection month. A copy of all daily completed inspection findings shall be provided to the COR no later than noon (12:00 p.m.) following the date of performance.

1.6.2 Quality Assurance: The Government will evaluate the Contractor's performance under this contract. The Government will record all evaluation observations. When an observation indicates defective performance, the COR will request the Project Manager to sign inspection sheet(s) reflecting the observation during the reconciliation meeting.

1.6.2.1 The Government will evaluate the Contractor's performance under this contract. The Government will record all evaluation observations. When an observation indicates defective performance, the COR will request the Project Manager to sign inspection sheet(s) reflecting the observation during the reconciliation meeting.

1.6.2.2 Contract Discrepancy Report (CDR): The Government will issue a contract discrepancy report to the Contractor when services exceed the maximum allowable defect for any service identified in the Performance Requirements Summary. The Government will also issue a CDR in the event of any safety violation or hazardous situation endangering the facilities or health of individuals. In addition a CDR will be issued when services do not meet the requirements in the Quality Assurance Surveillance Plan (QASP).

1.6.2.3 Performance Evaluation Meetings: The Project Manager may be required to meet at least weekly with the KO and the COR during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the KO. However, if the Contractor requests, a meeting will be held whenever a Contract Discrepancy Report is issued. The written minutes of these meetings shall be signed by the Contractor's manager, KO and COR. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the KO within one (1) calendar day of receipt of the signed minutes.

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation:

1.6.4.1 Normal Hours of Operation are Monday thru Friday: The Contractor shall maintain the following customer service hours: 7:30 a.m. to 4:30 p.m., Monday through Friday. The Contractor shall perform custodial services in facility after the hours of operation (after 5:00 pm). The Contractor shall perform and complete scheduled cleaning services after normal work hours unless otherwise approved by the COR.

1.6.4.2 Contractor’s Access to Work Site: The Contractor shall perform custodial work routinely after normal operating hours, on Tuesday and Thursday. Work may be performed during operating hours when approved by the COR. The Government reserves the right to assign specific cleaning hours due to security and agency missions.

Any changes in cleaning hours will be effective three (3) working days after Contractor notification.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at 3331 Heritage Trade Drive, Suite 105, Wake Forest, North Carolina.

1.6.6 Type of Contract: The government will award a firm-fixed contract with option years.

1.6.7 Security Requirements:

1.6.7.1 Personnel Security Requirements: The Contractor shall comply with Government personal identity verification procedures implemented in the Homeland Security Presidential Directive (HSPD) -12, Office of Management and Budget (OMB) Guidance M-05-24, and Federal Information Processing Standards Publication (FISP PUB) number 201.

1.6.7.2 Post Regulations: The Contractor's employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearm(s) or other lethal or illegal weapons or substances.

1.6.7.3 Physical Security: The Contractor shall be responsible for safeguarding all Government property provided to the Contractor. At the close of each work period, Government facilities, equipment, and materials shall be secured. The Contractor shall develop procedures covering key control that shall be included in the quality control plan. The Contractor shall perform physical inventory of all Government issued keys and submit a complete report to the COR as outlined in the Contractor key control plan. The key control plan shall be submitted for approval to the KO and COR within ten (10) days prior to contract award date.

1.6.7.3.1 Key Control: The Contractor shall establish and implement methods of ensuring that no keys issued to the Contractor by the Government are lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. Exterior personnel entrance door keys will be issued by the COR and signed for by the Project Manager and /or alternate. Keys issued to the Contractor shall be maintained in a secure location.

1.6.7.3.2 The Contractor shall immediately report the occurrences of a lost key to the COR. The Contractor's failure to report lost keys to the COR shall result in Contractor liability for lost or stolen property during the period that the Contractor failed to notify the COR.

1.6.7.3.3 In the event keys, other than master keys are lost, the Contractor will be required, upon direction of the COR, to re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the Contractor's monthly payment due.

1.6.7.3.4 The Contractor shall prohibit the use of keys issued by the Government to any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by the Contractor's employees to permit entrance of persons other than Contractor's employees engaged in the performance of assigned work in those areas.

1.6.7.3.5 Contractor’s personnel shall be allowed access to building and/or rooms under contract to perform scheduled custodial service subject to the limitations in this contract.

1.6.7.3.6 Contractor's personnel shall not be permitted access to facility on non-cleaning days or during hours when no work is scheduled, except when prior arrangements have been made between the COR and Project Manager.

1.6.7.4 Conservation of Utilities:

1.6.7.4.1 The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which shall include:

1.6.7.4.2 The lights shall be used only in areas where and when work is actually being performed.

1.6.7.4.3 The mechanical equipment controls for heating, ventilation and air conditioning systems shall not be adjusted by contract employees.

1.6.7.4.4 The water faucets or valves shall be turned off after the required usage has been accomplished.

1.6.7.4.5 The Contractor's employees shall not use telephones at the work site for personal reasons or make any toll or long distance calls. The Contractor's employees shall not use any computers at the work site for any purpose.

1.6.7.4.6 All facility defects, such as dripping faucets, leaking or clogged toilets, broken locks, etc., shall be reported to the Field Office Chief and COR no later than the next work day. Emergencies such as safety hazards, security faults (an open window either interior or exterior that cannot be secured) or critical damage to facilities shall be reported within thirty (30) minutes to the Field Office Chief or fire department if they are discovered after normal work hours.

1.6.7.4.7 All Contractor furnished equipment shall be "Energy Star" rated. See Energy Star qualified equipment at http://www.energystar.gov/index.cfm?c=products.pr_find_es_products.

1.6.8 Schedules and Reports:

1.6.8.1 The COR will provide the Contractor with requirements to make changes to the schedule as they occur.

http://www.energystar.gov/index.cfm?c=products.pr_find_es_products.

1.6.8.2 The Contractor shall notify the COR of any delay in completing service to the facility.

1.6.8.3 Report Submittal: Reports shall be submitted to the COR by electronic mail or facsimile (fax). The COR's email address and fax number will be provided to the Contractor at the post award meeting.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to revolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor’s performance and notifies both the Contracting Officer and Contractor of any deficiencies: coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel:

1.6.11.1 Project Manager (PM): The Contractor shall provide a full-time Project Manager who shall be responsible for the overall management, coordination, and performance of work under this contract. The name of this person and alternate(s) who shall act for the Contractor when the manager is absent shall be designated in writing to the KO at the Post Award Conference.

1.6.11.2 The Project Manager shall be fully qualified in the management and coordination of a custodial contract.

The Project Manager shall have a minimum of three (3) years of experience in the supervision of personnel providing custodial services.

1.6.11.3 The Project Manager or alternate shall be available during normal duty hours, Monday through Friday, excluding Federal holidays. The Contractor shall provide phone numbers for normal duty hours and after-hours to the KO and the COR for the Project Manager and alternate(s). This individual shall be responsible for the overall management and coordination of this contract and shall be physically available within thirty (30) minutes during normal duty hours and within two (2) hours after normal duty hours to meet at the facility with KO and/or COR.

1.6.11.4 Contractor Personnel Shall Meet the Following Requirements:

1.6.11.4.1 All Contractor managers and crew leaders shall be legal residents of the United States and shall be able to read, write, speak, and understand English.

1.6.11.4.2 The Contractor shall ensure that employees are legal residents of the United States, qualified, possess the skills, knowledge, and training to satisfactorily perform the services required by the contract. Personnel performing work under this contract shall not be considered employees of the Government. All employees assigned by the Contractor to perform work under this contract shall be able to do the assigned work.

1.6.11.4.3 Contractor personnel operating a vehicle in performance of this contract shall have a current, valid driver's license within the United States.

1.6.11.4.4 Identification of Personnel: The Contractor shall provide each employee with a clearly readable identification badge. The Contractor shall ensure that contract personnel wear the badge in plain view at all times when performing work under this contract.

1.6.11.4.5 Appearance of Personnel: The Contractor shall ensure that contract personnel present a neat and professional appearance at all times. Contractor's personnel shall remain fully clothed at all times while performing under this contract. This includes shirts with sleeves (short or long), long pants, and shoes. At all times during the contract performance, Contractor personnel shall wear as outer wear a shirt or vest with the company logo and name.

Clothing with offensive pictures, sayings, tank tops, tee shirts and spandex or similar fabric worn as outerwear is strictly prohibited.

1.6.11.4.6 Conduct of Personnel: Contractor personnel's conduct shall not reflect discredit upon the Corps of Engineers or the Department of the Army. The Contractor shall remove any employee for reasons of misconduct or security from the job site. The removal from the job site of such a person shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely service.

1.6.11.4.7 Site Regulations: The Contactor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal substance.

1.6.11.4.8 Smoking: Smoking is prohibited inside of all government buildings. Smoking is prohibited within 25 feet of doorways and air intake ducts. Contractor employees shall observe and comply with the smoking policies of this government facility.

1.6.11.4.9 The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the Contractor employ any person who is an employee of the Department of the Army, either military or civilian, unless such person seeks and receives approval in accordance with the Joint Ethics Regulation. In addition, the Contractor shall not employ any person who is an employee of the Department of the Army if such employment would be contrary to DA policies.

1.6.11.5 Quality Control Manager: The Contractor shall provide an individual who shall be responsible for overall quality control management. This individual shall report directly to corporate headquarters.

1.6.11.5.1 The Government has the right to restrict the employment under the contract of any Contractor employee, or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation or its population.

1.6.11.5.2 The Contractor shall provide a roster of personnel expected to perform services under this contract to the COR and KO at the Post Award Conference. This personnel roster shall include the employee's full name and position to be held. The Contractor shall update this roster within ten (10) calendar days if personnel changes occur during the duration of the contract, and provide the updated list to the COR and KO.

1.6.12 Safety Requirements:

1.6.12.1 Contractor shall comply with all Occupational Safety and Health Administration (OSHA) Regulations found at http://www.osha.gov/, all pertinent provisions of the Publication 29 CFR 1910- General Industry, and Engineer http://www.osha.gov/, Manual 385-1-1, Safety and Health Requirement Manual, found at http://publications.usace.army.mil/publications/eng-manuals/.

1.6.12.2 Reporting of Fire and Safety Hazards: The Contractor shall train his personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire, safety hazards, and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies in accordance with the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.6.12.3 Environment and OSHA: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.6.12.4 Green Procurement: In order to comply with the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Performance Work Statement (PWS), must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the COR in quarterly reports. The Contractor shall annually submit a summary report of certification and estimate as required by FAR 52.223-9, title, Certification and Estimate of Percentage of Recovery Material Content for EPA Designated Items, upon completion of the base year and each follow-on year, until completion of the contract to the COR. The quarterly and annual reports shall be sent to the COR. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA's CPG is found at website; http://www.epa.gov/cpg/products.

1.6.12.5 The Contractor shall have properly trained personnel in the use, maintenance, and disposal of cleaning chemicals, dispensing equipment and packaging. The Contractor shall have training records certifying personnel specific training and dates of training.

1.6.12.6 The Contractor shall properly dispose of all cleaning waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

1.6.12.7 All Contractor personnel will wear required personal protective equipment when performing services to include gloves, goggles, masks, or any other required gear to perform services herein.

1.6.12.8 Equipment Safety:

1.6.12.8.1 All equipment used in the performance of this contract shall be kept intact and in good condition at all times. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or other http://publications.usace.army.mil/publications/eng-manuals/ http://www.epa.gov/cpg/products.

building surfaces. The Contractor shall comply with OSHA requirements and pertinent provisions of the publication Engineer Manual 385-1-1, Safety and Health Requirements.

1.6.12.8.2 The Government has the discretion to inspect equipment used by the Contractor in performing this contract to determine if the equipment is in safe and operable condition. If the equipment is at any time deemed unsafe or unserviceable by the COR, the Contractor shall remove the equipment from service immediately and insure that this equipment is replaced or repaired to a safe and operable condition. The Government does not assume and hereby specifically disavows any duty to inspect the equipment in order to assure safe operation. The Contractor is at all times responsible for assuring equipment is in a safe and operational condition and shall perform all tasks in a safe, responsible manner.

1.6.12.9 Personnel Safety:

1.6.12.9.1 The Contractor shall perform work requirements in a manner which protects occupants within the area from any harm or injury. Operations, especially before a weekend, shall be arranged so that all areas are left in a condition that would not jeopardize the occupants or the Contractor.

1.6.12.9.2 The Contractor shall immediately correct all safety deficiencies upon discovery of or notification by Contractor personnel, the KO, COR, or a third party, and shall notify the KO or COR of the corrective action to be taken. A safety deficiency, when identified to the Contractor, shall be deemed sufficient to initiate corrective action.

1.6.12.9.3 The Contractor shall not leave equipment unattended or in a condition that would expose occupants within the area to safety hazards, harm, or injury.

1.6.12.9.4 The Contractor shall be responsible for equipping and instructing contract personnel in appropriate safety measures and shall not permit contract personnel to utilize office furniture to stand on while high dusting/cleaning light fixtures or to place mops, brooms, machines, and other equipment in traffic lanes or other locations in such a manner as to create safety hazards.

1.6.13 Accident Protection and Emergency Medical Treatment:

1.6.13.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries.

The Contractor shall stock each vehicle with first aid kits complying with OSHA and other Federal and state requirements to care for minor injuries normally sustained while performing custodial services.

1.6.13.2 All Contractor employees, the KO, and the COR shall be provided with information pertaining to the Contractor's arrangements for emergency medical treatment prior to the contract start date. This information shall include the following:

Local Hospital: Name Phone No.

Local Ambulance: Name Phone No.

Local Doctor: Name Phone No.

1.6.13.3 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO and COR within thirty (30) minutes of the incident. In no case should there be a delay in summons of medical assistance due to inability to contact a supervisor.

1.6.14 Emergency Services:

1.6.14.1 Emergency Medical Treatment: Medical services for Contractor personnel are the responsibility of the Contractor. To the extent possible, the Government will provide, on an emergency basis, medical services for injuries while an employee is performing under this contract. Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life, and will be provided only during the period of emergency. In such circumstances, action shall be taken to transfer employees of the Contractor to a civilian health care provider as soon as the emergency period ends. The Contractor shall reimburse the Government for emergency medical services provided upon receipt of an invoice. Failure to make payment may result in the Contracting Officer deducting the invoiced amount from future payments. For Emergency Services call 911tes of any new employees who will be driving a privately owned vehicle or Contractor-owned vehicles. All Contractor vehicles shall be operated in accordance with state traffic regulations.

1.6.15 Phase-In/Phase-Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase-in/phase-out periods. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

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PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1 Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

2.1.2 Advisory Documents: Directives which the Contractor may use for information and guidance and which are not binding for compliance.

2.1.3 Carpet Care: Cleaning and maintenance to provide keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

2.1.4 Cleaning: Removing stains, soil, and dirt. This accomplished by chemical or mechanical means

2.1.5 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.6 Contract Discrepancy Report (CDR): A formal, written documentation of contractor nonconformance or lack of performance for contract work.

2.1.7 Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.8 Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.9 Customer Complaint: A method of documenting certain kinds of contract service situations which is used to evaluate contractor’s performance.

21.10 Defective Service.: A service output that does not meet the standard of performance associated with it in the requirements of this contract.

2.1.11 Deliverable: Anything can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.12 Emergency Cleaning Response: A call that is life threatening or could cause harm to individuals or property damage, (example: broken gas line, broken steam or water line, or electrical hazards).

2.1.13 Facility: Building or office (Real Property).

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2.1.14 Hard Surface Floor Care: Hard surface floor care includes, but is not limited to, asphalt tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

2.1.15 Glass: All glass, exterior, interior, partitions, interior glass doors, display cases, mirrors, picture frames, adjacent trims, etc. All glass is to present a clean, streak free, polished appearance.

2.1.16 Government Property: All property owned by or leased to the Government or acquired by the Government under the terms of the contract. Government property includes both Government-furnished property and contractor acquired property as defined in FAR 45.101.

2.1.17 Government Property Administrator: An authorized representative of the Contracting Officer appointed in writing to administer contract requirements and obligations relative to Government property

(FAR 45.101).

2.1.18 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.19 Lavatories/Latrines/Bathrooms: Commodes, urinals, washbasins, bathtubs, shower stalls, sinks, and shower curtains.

2.1.20 Mandatory Documents: Directives with which the Contractor shall apply.

2.1.21 Other Facilities: Facilities such as temporary and permanent outlining buildings (i.e., guard shacks/access control points).

2.1.22 Performance Requirement: The point that divides acceptable and unacceptable performance. In the case of surveillance by random sampling, the performance requirement is the maximum number of defectives in the random sample chosen that may occur before the Government will affect the price computation system in accordance with the PRS Summary and Inspection of Services clause. When the method of surveillance is other than random sampling, the performance requirement is the number of defectives or maximum percent defective in the lot before the Government will affect the price computation system in accordance with the PRS and the Inspection of Services clause.

2.1.23 Performance Requirements Summary (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

2.1.24 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.25 Planned Sampling: A sampling method in which work outputs are selected in accordance with subjective criteria established in the surveillance plans.

2.1.26 Performance Assessment: Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS) and all other service outputs.

2.1.27 Public Traffic Areas: Lobbies, hallways, corridors, stairwells, meeting rooms, and lavatories.

2.1.28 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

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2.1.29 Quality Assurance Evaluator (QAE): A Government person responsible for surveillance of contractor performance.

2.1.30 Quality Assurance Surveillance Plan (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor.

2.1.31 Quality Control: Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the PWS.

2.1.32 Random Sampling: A sampling method where each service output in a lot has an equal chance of being selected for quality assurance surveillance.

2.1.33 Sample: A sample consists of one or more service outputs drawn from a lot for quality assurance surveillance.

2.1.34 Sampling Guide: The part of the surveillance plan which contains all the information needed to perform surveillance of the service output(s) by the random sampling method of surveillance.

2.1.35 Soil: Soil can be visible (such) as dust. Soil is (although not necessarily limited to) dust, dirt, stains, grease, smudges, streaks, spots, lint, or odors. Soil can be removed chemically, mechanically, or by a combination of both. Mechanical soil removal is removing soil with a machine such as a vacuum cleaner.

Chemical soil removal is removing soil with a liquid that contains cleaning agents, such as detergents, surfactants, and emulsifiers. The combination of chemical and mechanical methods, such as an automatic floor scrubbing machine, uses the chemical method to breakdown and loosen soil which the mechanical method picks up and carries the soil away. Which soil removal method is used depends on the cleaning objectives and on size, location, and type of surface to be cleaned and is the prerogative of the contractor.

2.1.36 Spray Buffing: Procedure to apply a light coat of wax to maintain the waxed floor after removing minor scratches and scuff marks.

2.1.37 Spot Cleaning: Cleaning small areas of carpet by vacuuming, hot water extraction, or shampooing due to accumulation of dirt or soil on heavy traffic patterns or due to leaks or spillage on small areas of floor surface. Spot cleaning is also removal of spots from walls, ceilings, floors, and furniture surfaces.

2.1.38 Stairwell Cleaning: Cleaning of all stairwells in any building. This process includes steps, landing, walls, and handrails.

2.1.39 Stripping: The removal of floor finishes down to the flooring material. Appropriate grade synthetic nylon floor maintenance pads or brushes may be used on resilient floors. Stripping of a floor means floor surfaces are free of dirt, stains, deposits, cleaning solutions, standing water, and have a uniform appearance when dry. Stripping of floor surfaces includes utilizing procedures and equipment to prevent safety hazards.

2.1.40 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.41 Training/Education Facilities: Building use for adult education and training, excluding all DOD schools.

2.1.42 Trash Removal: Trash includes the pickup and removal of all papers, and other debris in buildings.

This includes but is not limited to wastebaskets, boxes, or any substance of refuse.

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2.1.43 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.44 Work Week: Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer’s Representative AFARS Army Federal Acquisition Regulation Supplement ANSI American National Safety Institute AR Army Regulation CCE Contracting Center of Excellence CDR Contract Discrepancy Report CFR Code of Federal Regulations CLIN Contract Line Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officers' Representative COTR Contracting Officer’s Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD 250 Department of Defense Form 250 (Receiving Report) DD 254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DPW Directorate of Public Works EPA Environmental Protection Agency FAR Federal Acquisition Regulation FCC Federal Communication Commission FORSCOM Forces Command FWT Fair Wear & Tear FY Fiscal Year GFP Government Furnished Property GPC Government Purchase Card HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer IAW In Accordance With MSDS Material Safety Data Sheet OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupation Safety and Health Act PIPO Phase-In/Phase-Out PM Project Manager POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

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QC Quality Control QCP Quality Control Program SCB Services Contract Branch SOCOM Special Operations Command TE Technical Exhibit USACAPOC United State Army Civil Affairs and Psychological Operations Command USACE United States Army Corps of Engineers UL Underwriters Laboratories

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PART 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES: The Government will provide, without cost, the facilities, materials, and/or services listed below.

3.1 Government Furnished Services and Supplies:

3.1.1 The Government will provide water and electricity to be used at the facility for performance of contract work.

3.1.2 Restrooms Supplies: The Government will furnish paper towels, hand soap, toilet tissue, and trash bags for resupplying restrooms.

3.1.3 Trash Bags: The Government will furnish medium plastic trash bags to be placed in trash cans.

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PART 4

CONTRACTOR FURNISHED SERVICES AND SUPPLIES

4. CONTRACTOR FURNISHED SERVICES AND SUPPLIES:

4.1 Except for those services or supplies specifically stated above to be Government furnished, the Contractor shall furnish all supplies, tools, equipment, and vehicles, necessary to perform work under this contract. In addition, the Contractor shall provide all supplies, fuel, repairs, and maintenance necessary to operate equipment and vehicles.

4.1.1 All contractor furnished equipment shall be “Energy Star” rated.

4.2 Telephone/Communication Services: The Contractor shall be responsible for establishing and providing commercial telephone service. The Contractor’s Project Manager or alternate (s) shall be available by commercial telephone or cellular telephone during normal duty hours and non-duty hours. These phone numbers shall be provided to the COR. Pagers, beepers, and answering machines are not an acceptable means of communication. The Contractor shall provide a sufficient means of communications between the Contractor and his employees for routine and emergency purposes.

4.3 Contractor Furnished Equipment:

4.3.1 Equipment for the execution of this contract is the responsibility of the Contractor unless otherwise designated as Government furnished. All equipment shall be maintained by the Contractor to provide an efficient and continuing operation. The different types of equipment shall be the responsibility of the Contractor; however, the quantity shall be sufficient to maintain the approved Schedule of Work with consideration for breakdowns and routine maintenance.

4.3.2 Cleaning Product Submittal: Prior to contract startup, the Contractor shall submit to the COR for approval, a list of proposed cleaning products, along with the Material Safety Data Sheet (MSDS), to be used in accordance with the contract specifications. Once initial cleaning products have been approved for use, the Contractor shall submit for approval any new or substitute products along with the related Material Safety Data Sheet that the contractor proposes to use.

4.3.3 The Contractor shall keep a log with attached MSDS that details all cleaning chemicals used or stored on the premises.

4.3.4 The Contractor shall not expose facility employees or visitors to potentially hazardous chemical, biological and particle contaminants, which adversely impact air quality, health, building finishes, building systems and the environment. The Contractor shall consider environmental and safety elements in the low-impact environmental cleaning policy. The Contractor shall adhere to all environmental practices and comply with local regulatory requirements, such as Green Seal GS-37 standard, or if GS-37 is not applicable (e.g., for products such as carpet cleaners, floor finishers or stripper), use products that comply with the California Code of Regulations maximum allowable volatile organic compound (VOC) levels.

4.4 Lost and Found: All articles found by Contractor personnel to whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the COR.

The Contractor shall obtain receipts for articles turned in to the COR.

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4.5 Contractor Damages: The Contractor shall be responsible for all damages to Government property occurring as a result of contract employees’ work and shall make all necessary repairs at no cost to the Government and to the satisfaction of the Government. The Contractor shall reimburse the Government for damages within thirty (30) days of occurrence. The Contractor shall notify the COR no later than the next work day of any damages caused by the contractor employee’s or equipment.

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PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1 Contracting Officer’s Representative: The Contracting Officer’s Representative shall ensure that contractors report the required information, as set forth in the COR appointment letter and surveillance plan.

5.2 Basic Services: The Contractor shall provide custodial cleaning services for Raleigh Regulatory Field Office in Wake Forest, North Carolina.

5.3 Specific Tasks for Cleaning:

The Contractor shall provide the following services to the Raleigh Regulatory Field Office. Results to be achieved are specified by “RESULT” at the completion of each occurrence.

5.3.1 The Contractor shall clean and maintain all common areas within the office to include lobby, receptionist area, ten enclosed offices, seven cubicles, kitchenette, mail/copier area, conference room, and hallways.

Counters, floors, windows, glass, and doors should be cleaned following the guidelines specified below for each one.

5.3.1.1 RESULT: In all office and common areas, the trash containers shall be emptied, sanitized, and new bags placed in cans. Areas should be deodorized and free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Cleaning should be done with minimum interference with daily operations.

Moved items are returned to their original position and common area counters should be sanitized.

5.3.2 Latrines: Clean and supply restrooms/toilet areas/shower area twice a week with the exception of the shower surface which should be cleaned once a month.

5.3.2.1 Resupply all restrooms toilet tissue dispensers, towel dispensers, soap dispensers, and trash can liners when furnish by Government.

5.3.2.2 Clean and disinfect all surfaces of mirrors, sinks, lavatories, toilets, urinals, showers, shower mats, plumbing fixtures, dispensers, drinking fountains, partitions, stalls, stall and entry doors (including handle, kick plates, door ventilation, and metal door guards), floors and other such surfaces.

5.3.2.3 RESULT: Fully supplied, clean, disinfected restrooms/toilet areas/shower area. All surfaces to include floors shall be free of odor, stains, mold, mildew, dirt, dust deposits, streaks, scuff marks and smudges.

Partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets shall be disinfected. Showers, toilets, and urinals shall be free of water spots, scale buildup, soap scum and other deposits. Vents within 72” of floor shall be clean. Walls and grout shall be free of all film, spots and detergent buildup.

5.3.3 Trash:

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5.3.3.1 Remove Trash interior of facility twice a week. All trash containers shall be emptied and sanitized with an approved sanitizer, new bags placed in cans when furnished by Government, and containers returned to their original location. Boxes, cans, and paper placed near a trash receptacle and marked “TRASH” shall be removed. The trash shall be deposited in the nearest outside trash collection or cardboard container.

5.3.3.2 RESULT: Sanitize empty containers free of soil or odor with no items marked “TRASH” remaining in the vicinity of trash container and no trash spilled during removal or remaining after operations.

5.3.4 Fountains:

5.3.4.1 Drinking Fountains: Clean and disinfect all surfaces twice a week with approved disinfectant, all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain.

No abrasive cleaners are to be used.

5.3.4.2 RESULT: Drinking fountains shall be free of streaks, stains, spots, smudges, scale, hard water deposits, dust, and other obvious soil.

5.3.5 Floors: Clean floor surfaces to include lobby, receptionist area, enclosed offices, cubicles, kitchenette, mail/copier area, conference room, and hallways. Moveable items shall be tilted or moved to sweep and dust underneath twice a week. All moved items shall be returned to their original and proper position.

Hallways, entrances, and…