Attachment_1_-_Performance_Work_Statement_Firetrucks_Maintenance.pdf

PERFORMANCE WORK STATEMENT (PWS)

Firetrucks/Emergency Safety Equipment Maintenance 405th AFSB, LRC Italy, Maintenance Division

Part 1

General Information

1 INTRODUCTION: This is a non-personnel services contract to provide field and sustainment level maintenance and repair services of U.S. Government owned, European Union (EU) manufactured specialized emergency safety vehicles. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 SCOPE OF WORK: The contractor shall provide LRC Maintenance Division with full services pertaining to the scheduled maintenance services and repair of Government owned and operated equipment.

1.2 RESPONSIBILITIES: The contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The contractor shall perform as specified in this contract and in coordination with the Contracting Officer’s Representative (COR).

1.2.1 WORK RESPONSIBILITY: The contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in accordance with all applicable United States (U.S.), Italian, and local laws, regulations, standards, provisions, and directives. The contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.2.2 ADMINISTRATIVE RESPONSIBILITY: The contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control (monitor burn rate of associated CLIN’s), meetings, and correspondence. The contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S.

Italian, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed.

1.3 OBJECTIVES: Annual service maintenance and repair of equipment as required by U.S. Army Regulatory, U.S. and Italian law, manufactured by, but not limited to: Scania, Rosenbauer, Metz.

1.4 FUNCTIONAL AREAS: Locations of U.S. Government Garrisons with site locations in Vicenza, Italy.

1.5 PERIOD OF PERFORMANCE: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years.

1.6 MANAGEMENT AND ADMINISTRATION

1.6.1 CONTRACTOR MANAGEMENT: The contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager available for correspondence per phone or email during normal duty hours. The Contract Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the contractor shall submit to the COR, in writing, the name, title, office, and mobile telephone number of the Contract Manager. A Contractor employee shall be designated to act for the Contract Manager when work is being performed during the Contract Manager’s absence. Both the Contract Manager and the contractor employee filling in for the Contract Manager, shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.2 CONTRACTOR RESPONSIVENESS: The Contract Manager or designated alternate shall be available for telephone communication or site attendance, with the COR or as required by the COR, during normal duty hours. The Contract Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the contractor for prompt action on matters pertaining to execution of the

PWS.

1.6.3 MEETINGS, CONFERENCES, AND BRIEFINGS: The contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at all times include contractor managerial, supervisory, and other staff personnel knowledgeable of the subject matter.

1.6.4 HOURS OF OPERATION: The contractor is responsible for conducting business, between the hours of

0800 to 1700 hours, Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reason(s). When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 RECOGNIZED HOLIDAYS: Work shall not be performed on U.S. Federal or Italian Holidays.

a. US holidays:

New Year’s Day January 1st Martin Luther King Jr.’s Birthday 3rd Monday in January President’s Day 3rd Monday in February

Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

b. Italian holidays:

New Year’s Day January 1st Epiphany Day January 6th Easter Monday varies yearly Liberation Day April 25th Labor Day May 1st Saint Giulia May 22nd Republic Day June 2nd Assumption Day August 15th

All Saints Day November 1st

National Unity Day November 5th Immaculate Conception Day December 8th Christmas Day December 25th Saint Stephen’s Day December 26th

1.6.6 QUALITY CONTROL: The contractor shall develop and maintain an effective Quality Control Program

(QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be provided to the COR for approval not later than two weeks after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s acceptance in writing of any proposed change to his QCP system.

1.6.7 QUALITY ASSURANCE: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The Government reserves the right to inspect and test all equipment repaired during the term of the contract to the extent possible. Inspections and tests will be performed in such manners that will not delay unduly the progress of work performance. If the Government desires to perform inspections on the premises of a subcontractor, the prime contractor shall require the subcontractor to furnish all reasonable facilities and assistance for safe and convenient performance of these duties.

1.6.8 PLACE OF PERFORMANCE: The contractor shall perform required work on site at the Installation Maintenance Activity within the Vicenza Area. Occasionally, upon request of the contractor, given acceptable reasons, performance of required work may be authorized, by the COR, off the Installation at the contractor shop. In these instances, the contractor shall be fully responsible for the transportation and protecting the U.S. Government property and assume all responsibilities in case of loss, damage, accident and/or injury as ruled by U.S. and host nation applicable laws, ensuring restitution to the U.S. Government of a fair market value for the loss or damage occurred. In case of accident or injury, the contractor shall also assume all civil and penal responsibilities liberating the U.S. Government from any consequence deriving by the contractor’s conduct while in full control of the equipment or of a part of it. Services and transportation to the contractor shop required due to the necessity to re-perform or correct deficiencies identified during the final inspection for acceptance or any time within one year warranty, as established by Italian law (art. 2226 and art. 1668, Italian Civil Code), for repairs previously executed by the contractor, shall be at the contractor’s expense.

1.6.9 PARTS FOR SCHEDULED INSPECTION AND MAINTENANCE: As part of the scheduled inspection and maintenance, the contractor shall ensure that parts are readily available on site so that unavailability of parts is not discovered after work has been initiated resulting in an incomplete work performance. If the contractor is unable to perform services within the specified periods as per Para, 1.6 of this PWS, contractor shall provide reasons for which the job cannot be promptly performed and coordinate execution schedule with the COR. If parts are not available or it is determined that ordering the parts will result in a time delay for receipt of services, the contractor shall inform the COR.

1.6.10 TYPE OF CONTRACT: The Government intends to award a Hybrid Firm Fixed Price plus Time and Materials contract.

1.6.11 SPECIAL QUALIFICATIONS: The contractor shall provide qualified personnel meeting the minimum qualifying criteria at the beginning of their employment. If a changeover of personnel occurs, the contractor must ensure a replacement is hired and in place prior to the departure of the incumbent. The contractor’s company shall be certified ISO 9001: 2000 CSQ.

a. The Contractor or sub-Contractor must possess the following.

- Must possess a valid driver’s license.

- Contractor must possess a valid identification card when entering the installation.

- Contractor will provide an identification badge to each Contractor sent to the installation that identifies the firm, title, full name, and a recent photo of the person carrying the badge.

b. Access and General Protection/Security Policy and Procedures. The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

c. iWATCH/iSALUTE Training. The contractor and all associated subcontractors will brief all employees on the local iWATCH/iSALUTE program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 30 calendar days after new employees commence contract performance, with the results reported to the

COR.

d. In accordance with AR 530-1, new contractor employees must complete Level I OPSEC training within

30 calendar days after they report for duty. All contractor employees must complete annual OPSEC awareness training.

e. Combat Trafficking in Persons: IAW FAR 52.222-50 The United States Government and the United States. The Department of Defense (DOD) has adopted a zero tolerance policy regarding trafficking in persons. Contractors, subcontractors and their employees shall not engage in trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract or use forced labor in the performance of the contract.

1.6.12 PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. When Government owned equipment is turned over to the contractor, the contractor assumes full responsibility and liability for the equipment by signing the work-order form upon receipt. Before accepting the equipment, the contractor will inspect the equipment for damage or missing components record this information on the work-order and notify the Government representative. Damages or missing parts not listed on the work-order will be considered as contractor’s responsibility. After the equipment has been accepted by the contractor a copy of the signed work-order shall be returned to the COR immediately.

1.6.13 POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office. The Contracting Officer (KO), Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.14 CONTRACTING OFFICER’S REPRESENTATIVE (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

a. Assure that the contractor performs the technical requirements of the contract;

b. Perform inspections necessary in connection with contract performance;

c. Maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications;

d. Monitor contractor's performance and notifies both the KO and contractor of any deficiencies;

e. Coordinate availability of Government furnished property, and provide site entry of contractor personnel.

f. A Letter of Designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.15 KEY PERSONNEL: The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during hours of operation IAW section 1.6.4 of this PWS.

Contract Manager and alternate shall be able to read, write, speak and understand the English language as well as the host nation language fluently and accurately on all levels normally pertinent of professional needs.

1.6.16 IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings and working on U.S. Government installations must identify themselves as contractor personnel by wearing installation pass/badge. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.17 SAFETY: The contractor shall be aware of local safety requirements and ensure that all reasonable efforts are made to protect all persons from harm and U.S. Government property from damage. Contractor’s personnel shall be equipped with all personal protective equipment identified by host nation safety laws when accessing the installation to perform inspection, maintenance, and repair services. The contractor shall also be limited to the specific working area when performing maintenance services on the Installation, with signs alerting who may enter the perimeter of the area and avoid, in any possible way, injury.

1.6.18 ENVIRONMENTAL COMPLIANCE: THE CONTRACTOR SHALL COMPLY WITH SPILL

REPORTING PROCEDURES FOR CONTRACTORS WORKING AT U.S. ARMY

GARRISONS.

The contractor shall develop and maintain internal safety measures for all employees working on and around U.S. Government owned equipment. When working on the Installation, the contractor shall also respect all safety and environmental directives specified in the Spill Prevention and Response Plan (RED PLAN) and the Single document for the assessment of the risks (Documento Unico di Valutazione dei Rischi da Interferenze, D.U.V.R.I).

The contractor shall report immediately any serious incident (e.g. accidents, injuries, abuse of Government property) to the COR. If during the course of the initial phase of work the contractor discovers strong evidence that damage(s) have been caused by other than fair, wear and tear, the contractor shall bring the findings to the attention of the COR before proceeding performance.

1.6.19 The contractor will assume responsibility for the disposal of used and/or contaminated Petroleum, Oil and

Lubricant (POL) products, as well as replaced parts, in accordance with Host Nation applicable laws.

Occasionally, the COR may require the contractor to leave replaced parts in the Installation. Replaced parts shall always be made available to the COR for inspection before disposal.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

2 GOVERNMENT FURNISHED ITEMS AND SERVICES

2.1 FACILITIES: The U.S. Government shall provide facilities to the contractor in order for the contractor to perform maintenance and repairs as identified on the DA Form 2404 (Technical Exhibit 3). At no time shall the contractor interfere with the daily operations of the Government provided facility and its employees.

2.2 UTILITIES: Utilization of Government utilities such as water and electricity will be provided when shop space is available in Government facilities. The contractor is responsible for briefing employees on utilities conservation.

2.3 EQUIPMENT: The contractor shall request permission from the Government to utilize shop common tools and equipment available in order to perform maintenance and repairs as identified on the DA Form 2404. Any equipment damaged and or misused by the contractor shall be reported to the Government and the contractor shall be held financially responsible to replace damaged or misused Government provided equipment.

2.3 MATERIALS: The U.S. Government will not supply material such as oil, lubricants, bulbs, batteries, cooling fluid, tires, repair or spare parts. The contractor shall not include any charges for material furnished by the U.S. Government as identified on the DA Form 2404.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

3.1 GENERAL: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 2 of this PWS.

3.2 MATERIALS: The contractor shall be responsible for ordering and maintaining sufficient materials/repair parts to perform the work within the allocated period, as stated in this PWS. The Government will not reimburse the contractor for indirect costs. (Material Handling, Subcontractor Administration, etc.)

3.3 EQUIPMENT: Except for Government furnished supplies, the contractor shall furnish all necessary personnel, tools, test/diagnostics equipment, materiel, repair/replacement parts and service vehicles to perform the services specified in this PWS and under this contract.

The contractor shall provide the following technical literature to the Government:

A version of the current manufacturer price list for repair parts, a repair parts identification list and a manufacturer’s standard labor hour chart for specified types of maintenance and repair services. These publications must be made available to the COR without any cost to the U.S. Government within two (2) weeks after contract award. Updates and changes to these documentations shall be provided to the COR within one (1) week of revisions/updates. The contractor shall provide publications in either hard copy or in digital media, compatible with the Operating System Windows 7 and Microsoft Office 2007 and higher, or in PDF format.

In case of non-availability of any literature, the contractor must inform the COR as soon as possible, but not later than four (4) weeks after contract award date.

PART 4

SPECIFIC TASKS

4.0 BASIC SERVICES: The contractor shall be responsible for establishing and implementing recurring annual safety inspections, scheduled annual maintenance and unscheduled (repair) maintenance as needed for U.S.

Government owned, EU manufactured specialized emergency safety vehicles, and all associated sub-components/equipment procured with the vehicles, to include the supply of repair parts for such maintenance in accordance with this PWS. It is the contractor’s responsibility to perform all required work in accordance with applicable norms and regulations. This includes all labor, parts, management, administration and all other associated efforts to execute the maintenance task. The entire vehicle assembly shall meet all requirements defined by the Original Equipment Manufacture’s (OEM) performance, mechanical, and safety standards unless specifically modified herein. The vehicles have to comply with all European Motor Vehicle Safety Standards, Italian and U.S. Department of Transport (DOT) Regulations. The vehicles will be operated by local national employees to whom European labor law applies. The vehicles shall meet or exceed all applicable European occupational safety and health requirements. The maintenance program shall meet the requirements of the OEM’s performance, mechanical, and safety standards for the inspection, maintenance, and testing of automotive fire apparatus equipment. Results of recurring services shall be recorded as required by Italian Law on Log Books (Libretto dei Controlli Preventivi e Periodici) or Verification Books (Libretto delle Verifiche) that the contractor shall create and maintain in adherence of suggested practices by Italian competent authorities or obtain from Italian responsible offices for each piece of equipment. After each service, the contractor shall update each original Log/Verification Book, filing the original in the office of the COR, and making and securing a copy on the equipment. In each contracted year, annual services shall be scheduled and requested by the COR, and executed by the contractor accordingly or contingent to the initiation of service of the equipment.

Performance Standard: Inspections shall be performed yearly or when major repairs have been performed. A visual inspection shall be performed prior to and after functionality tests are performed. Contractor efforts shall meet or exceed all manufacturer recommendations applicable to scheduled maintenance and repair and the requirements of applicable European Motor Vehicle Safety Standards, Italian and U.S. Department of Transport (DOT) Regulations. The contractor will also perform all tests, inspections and certifications required by host nation Department of Transportation and host nation occupational safety and health administration to have the vehicle operated by local national employees. The contractor will provide a statement to the COR with a determination of a repair as either “fair-wear-and tear” or caused by operator error or neglect. The contractor shall record pre-test and post-test findings, actions taken and enter test the dates in the end item’s historical records (test book).

4.1 DESCRIPTION OF TASKS TO BE PERFORMED

The contractor shall performs all OEM required annual service checks and replacement of mandatory replacement parts required in order for the equipment to meet OEM performance, mechanical, and safety standards unless specifically modified herein; and in conformity with applicable U.S Army Regulatory, Italian laws and manufacturer specifications and records results on the equipment’s logbooks and DA Form 2404. The contractor shall provide logbooks, certificates of conformity CE and user manual for each piece of equipment when not available. The contractor shall record maintenance services and inspections on equipment documentation as required by Italian law.

The contractor shall perform the following tasks on the vehicle chassis and firefighting body during annual service checks:

Check and/or replace fluid levels as necessary.

Change hydraulic oil and filter as necessary.

Check hydraulic hoses and replace it as necessary.

Battery service (grease, check fluids levels and add if necessary) Brake Service and Recertification Check electrical system Inspect, service, and recertify applicable Fire Fighting and Emergency Services Equipment (Pumps, Engines, Sub-Component Equipment (cutting, respirators, and turrets)) Grease and lubricate IAW manufacturer specifications Check lifting column (check, measure chain, pistons, fork etc. IAW manufacturer specifications) and repair it, if necessary Check for rust, repair and repaint, if required.

Replace OEM required mandatory service parts In accordance with the specific annual service being performed.

4.2 UNSCHEDULED REPAIR MAINTENANCE: When no replacement of parts is required to complete a repair, the contractor shall perform on site emergency repairs within 24 hours, while scheduled repairs shall be performed by contractor within 48 hours from the date of request. When services are required under this contract, the authorized Government representative (COR) will assign and issue a work order to the contractor. The work order will contain a brief description of each piece of equipment, location and deficiency. Attached to the work order will be a DA Form 2404 (Maintenance and Inspection work sheet) which identifies the major deficiencies of the equipment.

Performance Standard: All repairs and/or services shall be performed in accordance with manufacturer’s specifications and the requirements of applicable standards. The contractor shall perform a thorough inspection of the equipment to identify any other maintenance or repair requirements necessary to restore the equipment to a safe and serviceable condition. The contractor will provide a statement to the COR with a determination of a repair as either “fair-wear-and tear” or caused by operator error or neglect. The contractor shall record pre-test and post-test findings, actions taken and enter test dates in the end item’s historical records (test book).

4.2.1 COST ESTIMATES /WORK ORDER ACCEPTANCE

Performance Standards:

a) The contractor shall complete the work order, sign and date when equipment is provided by Government.

Prior to performing any maintenance or repair, the contractor must also prepare a detailed cost estimate within five (5) working days upon receipt of the work order and equipment.

b) A written cost estimate per each work order for annual service in accordance with the Contract Line Item Numbers (CLIN) and price schedule of the contract. The contractor shall disassemble the equipment to the extent necessary in order to prepare the detailed cost estimate.

c) The cost estimate must be individually defined and must contain the number of hours (HR) required for the repair, broken down by each deficiency and the total number of hours.

d) Parts required for the requested repairs shall be listed by part number, quantity and respective price less any rebates, based on the applicable manufacturer rebate group, to include estimated delivery dates. Cost estimates must contain the Work Order number assigned by the Government, the total quantity and the remaining amount of CLIN funding, as stated in the contract. This requirement is also applicable for the respective invoices.

4.2.2 ECONOMICAL REPAIR DETERMINATION (GOVERNMENT): Within two (2) working days after receipt of the detailed cost estimate, the Government will determine if the equipment is economically repairable based on the Government established Maintenance Expenditure Limits (MEL). The authorized Government representative shall inform the contractor in writing to either proceed with all or part of the repairs listed on the contractor’s cost estimate, or to invoice the cost estimate to the Government.

Note: If the Government decides that the equipment is determined to be uneconomical to repair see below.

4.2.3 REASSEMBLING OF DISASSEMBLED EQUIPMENT

Note: If the Government decides the equipment is determined to be uneconomical to repair:

Performance Standard: The contractor shall reassemble any disassembled component to the extent that the item can be safely returned to the original U.S. Government Installation, if it was removed from site.

The Government will pay the contractor for the actual labor and time required to establish a cost-estimate as well as for reassembling, in the case of non-approval of repairs.

4.2.4 TIME ALLOCATIONS TO FINISH REPAIR/MAINTENANCE SERVICES

Performance Standard: Upon receipt of written approval by the Government of the cost estimate and issuance of the Work Order and DA Form 2404, the contractor shall complete the repair/maintenance within the following time limits: four (4) working days for work up to ten (10) hours, unless other time constraints are agreed upon for a specific repair. For each additional 5 hours of work, one (1) additional work day is granted for completion.

4.2.5 COST ESTIMATE FOR ADDITIONAL UNANTICIPATED REPAIRS

Performance Standards: The contractor shall develop cost estimate for unanticipated/additional repairs not originally identified during the initial inspection and notify the COR. The contractor will provide a statement to the COR with a determination of a repair as either “fair-wear-and tear” or caused by operator error or neglect.

Parts required for the repair/maintenance shall be manufacturer’s specified parts, either new or exchange parts. Non-original manufacturer repair parts may be used when original parts are not available, they must meet the same quality level comparable to the original repair part in order to meet manufacturer standard of the equipment.

4.2.6 ORDERING AND MAINTAINING MATERIALS AND PARTS

Performance Standards: The contractor shall be responsible for ordering and maintaining sufficient materials/repair parts to perform the work identified on the DA Form 2404, within the allowed time as stated in Paragraph 4.1.5 of the PWS and the contract. If the parts are not on-hand or available locally upon issuance of the DA Form 2404, the contractor shall order the repair parts and provide the Government weekly updates within the weekly work order report listed in paragraph 5.2.1.

4.2.7 THE CONTRACTOR SHALL ENSURE FUNCTIONALITY OF EQUIPMENT

Performance Standards: The contractor shall ensure that equipment is fully functional and complies with all applicable host nation safety standards after completion of repair/maintenance requirements identified on the DA Form 2404.

4.2.8 THE CONTRACTOR SHALL MAINTAIN MAINTENANCE RECORDS

Performance Standards: The contractor shall maintain maintenance records related to work performed for repairs made. This record shall be made available to the Government upon request.

4.2.9 THE CONTRACTOR SHALL SUBMIT A WEEKLY WORK ORDER REPORT

Performance Standards: The contractor shall provide a weekly detailed report on all open work orders (work in process). The report shall contain, the Work Order number, the date when equipment was received by the contractor, the status of work, repair parts on order status until received, the completion date and the reason for any delay if the work cannot be finished within the allocated time frame stated in this PWS. The report shall be submitted every Tuesday. Approval to change the report date must be in writing and requested through the COR for approval.

4.3 CONDUCT: The contractor shall conduct all business and discussions in a professional manner, maintain decorum and language adequate to the conduction of business in a Government setting. The contractor shall advise the COR of any customer complaint(s), change of event(s) or problem(s) occurring when working on the Installation and avoid discussions, exchange of opinions or taking positions when dealing with U.S.

Government customers. The contractor shall report all conversations or facts to the COR by phone at the time of the occurrence. The contractor shall be aware that customers, equipment operators or their leadership have no authority to commit to the contractor and direct performance.

4.4 INVOICING AND PAYMENT: Once a repair service or a recurring maintenance service performance is completed, the contractor shall follow the invoicing instructions within contract clause 252.232-7006 – WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS and submit the invoice through the WAWF website. The COR will verify the completion of the services performed before acceptance of the invoice in WAWF. The COR will inform the contractor when invoices will be certified and submitted to the Finance Office for payment. Upon receipt of the payment, the contractor shall inform, in writing the COR making reference to the amount and the invoice number.

4.4 CONTRACTOR MANPOWER REPORTING (CMR): The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract for the "Maintenance and Service Agreement of Electronic Security Systems at USAHC-V" via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30.

PART 5

DELIVERABLES

5.0 DELIVERABLES

In fulfillment of this contract, the contractor shall be required to provide deliverables. All deliverables shall be submitted to the COR. The following table details the deliverables and delivery schedule. Except as indicated below, or with explicit written permission from the Government, deliverables shall not contain proprietary or copyrighted information or have any restriction on reproduction or distribution.

Unless otherwise specified, the Government will have a maximum of ten (10) working days from the day the draft deliverable is received to review the document, provide comments back to the contractor, approve or disapprove the deliverable(s). The contractor will also have a maximum of ten (10) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government.

Deliverable 01 - Contractor’s Key Personnel contact information

In accordance with paragraph 1.6.15

N/A

Deliverable 02 - Contractor identification information

In accordance with paragraph 1.6.16

No later than seven (7) calendar days after the contract award date.

In case of any changes in the personnel staff, not later than seven (7) calendar days from entry on duty.

Deliverable 03 - iWATCH/iSALUTE and OPSEC Training certificates

In accordance with paragraph 1.6.11

Within 30 calendar days after completion of the training

Deliverable 04 - Quality Control Plan

(QCP)

In accordance with paragraph 1.6.6

Within seven (7) calendar days after contract award.

Deliverable 05 – Cost Estimates In accordance with paragraph 4.2.1 and 4.2.5

Provide estimate within 24 hours from receipt of request or repair. Submit prior to starting repair work to the COR. All repair parts that will be used must be listed.

Deliverable 06 – Performance Report In accordance with paragraph 1.6.7, and para 4.3

Provide report the same day upon completion of each service performed.

Deliverable 07 – Contract Manpower Report

In accordance with para 1.11

Provide report by 31 October of each year or part of year for which the contract is in place. Provide upon contract expiration – report by the end of the month following the expiration date of the contract.

PART 6

ATTACHMENTS/TECHNICAL EXHIBITS

6. TECHNICAL EXHIBITS

6.1 Technical Exhibit 1 – Performance Requirement Summary

6.2 Technical Exhibit 2 – Equipment List

6.3 Technical Exhibit 3 - Equipment Inspection and Maintenance Worksheet

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirements. These threshold are critical to mission success.

REQUIRED

SERVICE

PWS

PERFORMANCE

STANDARD

SURVEILLANCE

PERFORMANCE

COMPLIACE

REMEDIES

Safety 1.6.17 1.6.18 1.6.19

Performance to contract standard

Verification by the COR

Customer Complaint

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Additionally a negative past performance review of the contractor could affect future contract awards.

Provide recurring Maintenance services

1.2 1.3 1.6 Part 4

Performance to contract standard

Verification by the COR

Customer Complaint

Quality shall also be verified by LRC Maintenance Work Inspector

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Additionally a negative past performance review of the contractor could affect future contract awards.

Perform Repairs

Part 4 Performance to contract standard

Verification by the COR

Customer Complaint

Quality shall also be verified by the LRC Maintenance Work Inspector

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Additionally a negative past performance review of the contractor could affect future contract awards.

Perform Emergency Repairs

4.2 Performance to

contract standard

Verification by the COR

Customer Complaint

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Quality shall also be verified by the LRC Maintenance Work Inspector

Additionally a negative past performance review of the contractor could affect future contract awards.

Verifications required by Host Nation Laws

1.2 4.1

Performance to contract standard

Verification by the

COR

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Additionally a negative past performance review of the contractor could affect future contract awards.

Deliverables 5.2 Documentations provided meet requirements of timeliness, accuracy and are complete

Verification by the

COR

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Additionally a negative past performance review of the contractor could affect future contract awards.

Disposal of refuse, replaced parts and material.

Spill of Hazardous Materials (HM)

1.6.19

Performance to contract standard

Verification by the

COR

95% Less than full performance could result in reduction in payments at the discretion of the Contracting Officer.

Additionally a negative past performance review of the contractor could affect future contract awards.

Combating in Human Trafficking.

The contractor will be made aware and shall not engage in any type of trafficking in persons IAW, 1.6.11e The contractor shall notify its employees of the US Government’s policy prohibiting trafficking in persons and the actions that will be taken against employees or agents for violations of this

Verification by the

COR

100% Paragraph (e) of the FAR clause.

PGI 222.17 and FAR clause 52.222-50 policy. Contractor shall maintain 100% compliant at all times.

TECHNICAL EXHIBIT 2

Equipment List

Qty Firetruck Chassis Model Equipment Body Model 4 Each Scania P 400 Rosenbauer AT 2 1 Each Scania P 400 Metz L32A

TECHNICAL EXHIBIT 3

Equipment Inspection and Maintenance Worksheet