PerformanceWorkStatement.pdf

PDF 233 KB Posted Jul 16, 2018

Attached to: Family Advocacy Program Education Coordinator Federal contract opportunity
Solicitation number: W912PF18Q0029
Issued by: Department of the Army Materiel Command Expeditionary Contracting Command Regional Contracting Office Vicenza-Africa 414th CSB

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Performance Work Statement Army Community Services (ACS) USAG Italy

Family Advocacy Program Education Coordinator Darby Military Community, Livorno, Italy

PART 1

GENERAL INFORMATION

1.0 This is a non-personal services contract providing Family Advocacy Program (FAP) required prevention programs to military personnel, DOD civilians and their family members in the United States Army Garrison Italy Military Community, Darby Military Community. The contractor shall assist in providing FAP knowledge and technical guidance to the USAG Italy Command. The contractor shall assist in developing and publicizing information on the prevention of intimate partner and child abuse, and available services. The contractor shall assist in planning and coordinating a broad Command education and awareness program that complies with AR 608-18, Chapter 3, 3-2. Required Prevention Programs. The contractor shall compile data, coordinate marketing of FAP educational resources and community events, schedule FAP training for the military components and family members and general community authorized support services, and maintain FAP records in accordance with (IAW) Army Regulation (AR) 608-18, 608-1 and AR 25-50.

1.1 Introduction: This is a non-personal services contract providing Family Advocacy Prevention Education services and coordination of services to the Army Community Services (ACS) Family Advocacy Program (FAP), USAG Italy. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor, who in turn is responsible to the Government.

1.2 Education and Experience: To qualify, the contractor shall possess the following combination of education and experience:

Education: a minimum of a Master's Degree (from an accredited university) in one of the following fields:

o Social or behavioral health science;

o Social or behavioral health education;

o Community or public health

Experience: a minimum two (2) years of experience in all of the following areas:

o Substance abuse counseling or behavioral counseling;

o Family and children's services/advocacy;

o Organization of community health programs;

o Written and oral communication to senior leadership.

Experience: a minimum one (1) year of experience the following area:

o Family violence prevention;

1.2 Background: The contractor shall provide training in family violence prevention and identification, and assist in teaching FAP required classes. The contractor also has the responsibility for compiling data, coordinating marketing of FAP educational resources and community events, scheduling FAP training for the military components and family members and general community authorized support services, as well as maintaining FAP records IAW AR 608-18 and AR 25-50. Services shall be performed in support of military personnel, family members, and Department of Defense (DOD) civilians and their family members in the USAG Italy Military Community. The contractor shall not provide clinical counseling services.

1.3 Responsibilities: The contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period.

1.3.1 Work Responsibility: The contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), Italian and local laws, regulations, standards, provisions, and directives. The contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors. The contractor shall also provide services to the Family Advocacy Program Manager (FAPM) as outlined below. The contractor shall have access to all ACS/MWR facilities and command training facilities within USAG Italy to fulfill contractual requirements. The contractor shall be available by cell phone (provided by the contractor) during normal duty hours.

1.3.2 Administrative Responsibility: The contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S., Italian and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.4 Functional Areas:

Community Resilience Events/Family Summits Anger/Stress Management Family violence prevention education Assist with Training/Skill Development in Positive Parenting and Couple’s Communication Develop a community playgroup consisting of parents and infants up to 3 years of age or older, as appropriate.

Evaluation of program effectiveness/conduct surveys Assist with Family Advocacy Committee for FAP Program Evaluation Assist with administrative duties associated with the service delivery

1.5 Period of Performance: The Period of Performance shall be for one (1) Base Year of 12 months and two (2) 12-month Option Years. The Period of Performance reads as follows:

Base Year 15 Sept 2018 through 14 Sept 2019 Option Year 1 15 Sept 2019 through 14 Sept 2020 Option Year 2 15 Sept 2020 through 14 Sept 2021

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period: RESERVED

1.6.2 Contractor Management: The contractor shall perform continual management of the functional areas contained in this PWS and be physically present on-site during normal duty hours. The contractor shall conduct overall management coordination and shall be the central Point of Contact (POC) with the Government for performance of all work under the PWS.

1.6.3 NOT USED.

1.6.4 Meetings, Conferences, and Briefings: The contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The contractor or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

1.6.5 Hours of Operation: The contractor will have access to the MWR buildings for the purpose of providing services as set forth in this PWS. Facilities will be available during normal duty hours, 0800-1700 hours, Monday through Friday unless an alternate schedule is approved by the COR. Regular work is mostly performed Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Occasionally the contractor may be required to provide the deliverables identified in this PWS (outside of the normal duty hours), with 72 hours prior notice from the COR. For other than firm fixed price contracts, the contractor shall not be reimbursed when the Government facility is closed for the above reasons. While outside of the office during the specified duty hours, the contractor personnel shall be available by cell phone (provided and maintained by the contractor).

The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6 Recognized Holidays: The contractor is not required to provide office services on U.S. Federal holidays.

NAME OF AMERICAN HOLIDAY DATE

New Year Day January 1st Martin Luther King Memorial Day 3rd Monday in January President Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11 th Thanksgiving Day 4 th Thursday in November Christmas Day December 25 th

1.6.7 Training Holidays: USAREUR/ USAG Italy has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled for after the training holiday.

1.6.8 Quality Control: The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements. The contractor shall provide a QCP plan in accordance with performance work standards within 30 days of contract award. The QCP plan will be reviewed monthly with the FAPM for compliance. The QCP plan will include, but is not limited to: how training will be scheduled, how training will be tracked, how training will be delivered, how training will be documented. After acceptance of the QCP plan, the contractor shall receive the COR’s acceptance in writing of any proposed change to the QCP plan.

1.6.9 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10 Place of Performance: The work to be performed under this contract shall be performed at the Darby Military Community, office to be assigned.

1.6.11 Type of Contract: The Government intends to award a Firm-Fixed Price contract (FFP).

1.6.12 Security Program: Contractor personnel performing work under this contract are required to obtain or maintain a security clearance. The contractor shall consent to, and complete the forms for the following background checks: Army Central Registry, Criminal Investigative Division (CID) Central Records Check, Installation Military

Police, Army Alcohol and Substance Abuse Program, Civilian Misconduct Action Authority, and have initiated the Child National Agency Check with Inquiries (CNACI), which includes fingerprinting. The contractor will be allowed to begin their work under the Line of Sight Supervision (LOSS) prior to CNACI clearance. These background checks will verify that the contractor has not been identified as a perpetrator of family violence or other assaultive behavior. Award shall not be made to an Offeror who fails to receive a security clearance or fails any of the background checks.

1.6.13 Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.14 Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced, and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the COR, re-key or replace the affected lock or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP plan.

1.6.15 Special Qualifications:

1.6.15.1 AT Level I Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 15 calendar days after the contract start-date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned, within two calendar days after training is completed by all employees and subcontractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at.

1.6.15.2 Access and General Protection/Security Policy and Procedures. The contractor and all associated sub-contractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.15.3 iWATCH/iSALUTE Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH/iSALUTE program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 30 calendar days after new employees commence contract performance, with the results reported to the COR within 30 calendar days after the contract is awarded.

1.6.15.4 DFARS 252.225-7043 clause will be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor's compliance with combatant commander and subordinate task-force commander policy and directives.

1.6.15.5 Contractor Employees Who Require Access to Government Information Systems.

All contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCST) at commencement of services, and must successfully complete DOD Information Assurance Awareness training before access to the information system, within 30 days after contract award, and then annually thereafter.

1.6.15.6 IAW AR 530-1, new contractor employees shall complete Level I OPSEC training within 30 calendar days after they report for duty. All contractor employees shall complete annual OPSEC awareness training.

1.6.15.7 Information Assurance (IA)/Information Technology (IT) Training.

All contractor employees and associated subcontractor employees shall complete DOD information assurance awareness training before issuance of network access and annually thereafter, within 30 days after contract award.

All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within 6 months after being employed.

1.6.15.8 Information Assurance (IA)/Information Technology (IT) Certification.

According to DFARS 252.239.7001, DOD 8570.01-M, and AR 25-2, contractor employees supporting IA/IT functions will be appropriately certified on contract award. The baseline certification as stipulated in DOD 8570.01- M must be completed on contract award.

1.6.15.9 The contractor shall comply with FAR Clause 52.204-2 within 15 days of contract award. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors shall to comply with The Security Agreement (DD Form 441), including DOD 5220.22-M and any revisions, notice of which has been provided to the contractor.

1.6.15.10 Access and General Protection/Security Policy and Procedures: The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures provided by the COR and FAPM. The contractor shall also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contracts, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.15.11 Child and Spouse Abuse Training: The contractor shall attend and complete training on Child and Spouse Abuse, Identification and Reporting procedures within 15 days after contract award. This training is provided by the Family Advocacy Program Manager (FAPM).

1.6.16 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post-award conference convened by the Contracting activity or the contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and/or other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.17 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor contractor's performance and notifies both the KO and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A Letter of Appointment issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in performance dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.18 The COR must approve of all contractor employees prior to commencing work to ensure they are qualified in accordance with the contract. The contractor shall provide documentation to support that employees are qualified personnel for the duration of Period of Performance, including Options, if exercised. If a current contractor employee becomes unavailable, the contractor shall provide fully qualified replacement personnel that meets all qualifications listed above.

1.6.19 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors shall are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor is required to wear ACS issued name badge to identify themselves as a contractor.

1.6.21 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.22 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.23 Safety: The contractor shall conform to all safety requirements identified by the COR or ACSD. Contractor shall retain and maintain the local minimum vehicle insurance policy required by law for transport of non- related personnel. Contractor shall comply with all host nation and U.S. laws and local policies; for examples, but not limited to alcohol and controlled substances and driver regulations. Contractor shall be held to the post laws when performing the duties of this contract.

1.6.23.1 Safety Plan and Program: RESERVED

1.6.24 Environmental Compliance: RESERVED

1.6.24.1 Environmental Compliance Plan and Program: RESERVED.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Sub-Contractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the sub-Contractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACS Army Community Service ACSD ACS Division Chief AR Army Regulation CID Criminal Investigative Division COB Close of Business COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CTS Client Tracking System

DA Department of the Army DOD Department of Defense DV Domestic Violence EPC Emergency Placement Care EPCC Emergency Placement Care Coordinator FAP Family Advocacy Program FAPM Family Advocacy Program Manager IAW In Accordance With IPV Intimate Partner Violence KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SWS Social Work Services SOP Standing Operating Procedure TE Technical Exhibit USAREUR United States Army Europe WAWF Wide Area Work Flow ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Services:

3.1.1. AT Level I Training.

3.1.2. Access and General Protection/Security Policy and Procedures

3.1.3. iWATCH/iSALUTE Training

3.1.4. DFARS 252.225-7043

3.1.5. Army Training Certification Tracking System (ATCST)

3.1.6. Level I OPSEC Training

3.1.7. Information Assurance (IA)/Information Technology (IT) Training.

3.1.8. Information Assurance (IA)/Information Technology (IT) Certification.

3.1.9. FAR Clause 52.204-2

3.1.10. Family Advocacy Child and Domestic Abuse Training

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The contractor shall have access to the ACS telephone/fax for local and long distance calls, a photocopy and scanning machine, and printers to meet contract deliverables. Child safety seats and booster seats will be provided for secure transportation of children. The Government will provide basic materials for contract completion (paper, pens, tape, binders, etc.).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: RESERVED.

4.3 Materials: RESERVED

4.4 Equipment: RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: This contract is to provide services to the Family Advocacy Program Manager (FAPM) in support of the Army Community Service (ACS) Family Advocacy Program (FAP). The FAPM is responsible for ensuring every member of the USAG Italy community has access to family violence education and referrals to Victim Advocacy services for victims of family violence (child abuse, spouse abuse) in accordance with (IAW) Army Regulation (AR) 608-18, AR 608-1, and AR 600-20 Chapter 8. The contractor shall provide Family Advocacy Prevention Education and administrative services. The contractor shall also teach FAP classes, including but not limited to, family violence prevention and awareness, stress and anger management, parenting, couple’s communication, relationship safety, and FAP program overviews, assist with program special events and perform administrative services, i.e., committee minutes, program evaluations, community appointment orders, and other duties as assigned by the FAP M. The contractor shall not provide clinical counseling services.

5.2 Recurring Services: RESERVED

5.3 On-Demand Services: RESERVED

5.4 Functional Areas: RESERVED

5.5 Contractor Tasks and Requirements:

5.5.1 The contractor shall become knowledgeable, within 30 days after contract award, of the Family Advocacy Program (FAP) as outlined in the SOP, AR 608-18, AR 600-20 and AR 608-1, and the regulations, procedures, and requirements necessary to perform the services described in the contract. The contractor shall become knowledgeable of mission and organization structures, the USAG Italy chain of command, various community resources and support within the garrison. The COR and the FAPM will provide organizational charts and community resource information.

5.5.2 Qualifications for all key personnel are listed below:

a. Contractor shall apply for installation access no more than 3 working days after contract award date.

b. Contractor shall possess a valid driver’s license for the duration of the contract.

c. Contractor shall have experience in preparing correspondence and maintaining files, and have competent computer skills, not limited to, but including the following: MS Word, Outlook, Excel, Power Point, and Publisher.

5.6 Reporting

5.6.1 Not Used.

5.6.2. The contractor is a mandated reporter of child and domestic violence (DV)/ Intimate Partner Violence (IPV).

The contractor shall report all suspected child abuse or neglect cases or DV cases to appropriate law enforcement, FAP case managers at Social Work Services (SWS), the FAPM, and medical treatment facilities as indicated IAW Army policies. It is not the contractor’s purview to determine whether or not abuse is actually present.

5.6.3 The contractor shall collect and record the following statistics: phone calls, in-person contacts, class attendees, single/multiple contacts, and any other contacts that relate to FAP affairs. These statistics shall be recorded in the Client Tracking System (CTS) weekly and no later than the first day of the month, utilizing the DA Form 5897. The FAPM will confirm entry of statistics into CTS.

5.6.4 Not used.

5.6.5 The contractor shall complete any required reports IAW established protocols and ensure suspense dates are met for any TASKORD or OPORD actions.

5.6.6 The contractor shall maintain rosters, sign-in sheets and statistics for all classes, workshops, briefings, information booth participation, etc. The contractor shall add this information to the CTS. The contractor shall provide standard ACS evaluation sheets to each class attendee for each class, briefing, or service provided and review evaluation sheets for changes and improvement. The contractor shall provide all the evaluation sheets to the FAPM no later than three (3) working days after the event for the FAP accreditation binder. The evaluation sheets shall include, but are not limited to: speaker’s knowledge of subject, did topic affect participants life, were aids helpful, was class too short/long and space for comments.

5.7 FAP Training and Community Outreach

5.7.1 When required by the FAPM, the contractor shall provide professional training for Child and Youth Services (CYS) and local schools semiannually and/or upon request, to include two (2) Saturdays in a month, and community educational classes specific to child abuse, teen dating violence, child sexual abuse, stress and anger management, positive parenting, positive couple’s communication., and other FAP educational and training focuses. Upon request, the contractor shall assist with troop briefings, IAW AR 608-18, to all units annually and maintain a training log and CTS entry.

5.7.2 The contractor shall participate in FAP outreach and all special events and assist in planning activities. This includes manning informational tables, supporting and attending community events, and providing input for the FAP program. The contractor shall conduct weekly play groups for parents and their children, ages 0-3.

5.7.3 The contractor shall assist with promoting Child Abuse Prevention and Teen Dating Violence Awareness through community meetings and public education. The contractor shall maintain, update, and disseminate FAPM approved resource and promotional material. The contractor shall conduct education classes for Family Support Groups, professional agencies, and the community on the prevention of family violence, and on the positive skills necessary to create and maintain healthy relationships. The contractor shall conduct weekly play groups for parents and their children, ages 0-3, and coordinate with USAG Italy (Vicenza) New Parent Support Program for needed breast feeding support, Bringing Baby Home classes, and other classes that need coordination. .

5.7.4 The contractor shall publicize the FAP program to the entire community, using all available media methods.

Marketing must be accomplished IAW the ACS Marketing SOP. The contractor shall provide information flyers to the FAPM a minimum of 120 days in advance of a class or activity. The contractor shall be responsible for distribution of class information to organizations including, but not limited to, the following: Family Readiness Groups (FRG), MWR Marketing Office, ACS Facebook, Command units, chapels, schools, community newsletters, OUTLOOK community newspapers, the library, the relocation readiness program, AFN and community bulletin boards. This includes providing information for radio spots, themes for newspaper articles, preparation/distribution of banners, posters, table tents, and fliers, IAW the ACS marketing SOP. All marketing shall be approved by the FAPM prior to distribution or display.

5.7.5 The contractor shall assist in maintaining a computerized database containing a listing of all units within USAG Italy DMC footprint, and identify the number of service members assigned to each unit in order to calculate numbers of troops requiring annual FAP training.

5.7.6 The contractor shall review on a monthly basis Command changes in order to track, identify and update all Garrison footprint unit changes. The contractor shall report status and changes to the FAPM on a monthly basis.

5.7.7 On a monthly basis, the contractor shall identify all newly assigned Commanders and Senior Leaders within the Garrison footprint to attend/receive their mandatory FAP briefing within 45 days of assignment IAW AR 608-18 and provide the information to the FAPM. The contractor shall assemble briefing packets, establish a training log to document completion of mandatory training, and print certificates of completion.

5.7.8 On a monthly basis, the contractor shall identify all units within the USAG Italy DMC footprint and conduct telephonic contact directly with the unit training point of contact (POC) to coordinate the scheduling of troop briefings IAW AR 608-18. The contractor shall establish a training log to document all contacts and completion of all mandatory and voluntary training.

5.7.9 On a monthly basis, the contractor shall contact, coordinate with other FAP team members and schedule annual training classes for all personnel who work with children (for example, Child and Youth Services (CYS), local schools, law enforcement, and others as designated by the FAPM) that fall within the Education for Professional Program IAW AR 608-18, and establish a training log to document completion of all training provided and a binder for maintenance of attendance records.

5.7.10 On a quarterly basis, or as directed by the FAPM, the contractor shall assist with DMC attendance and meeting reminders for the Family Advocacy Committee (FAC) and Fatality Review Committee (FRC). The contractor shall provide agenda and meeting reminders for DMC committee members of the monthly Case Review Committee (CRC), one week prior to the scheduled meeting times when a DMC case is to be presented..

5.7.11 On a quarterly basis, the contractor shall attend the scheduled FAC and FRC meetings via VTC.

5.7.12 Work with FAP M to advise on any changes needed to appointment orders for Case Review Committee (CRC), FAC, and FRC members of DMC.

5.7.13 On a monthly basis, the contractor shall schedule and coordinate radio/TV ads for marketing and community awareness of all FAP services and events. The FAPM must pre-approve all talking points.

5.7.14 The contractor shall compile monthly training statistics and data and provide to the FAPM for review NLT the third working day of the new month. Input collected data, including but not limited to, all Soldiers and community members receiving FAP briefings, trainings, classes, and participating in special events, into the ACS CTS NLT the first working day of the new month.

5.8 Communication with FAP Program Manager:

5.8.1 The contractor shall provide coordination for the purpose of educational program delivery with the FAPM and the MTF FAP Clinic. Coordination may be conducted telephonically or in-person. The contractor shall maintain a written log to document contact and method of contact.

5.8.2 In the absence of other FAP staff, the contractor shall be cognizant of all other FAP/ACS programs, to answer questions and respond in an emergency to be able to initiate FAP services.

5.9 Contractor Travel/Training:

5.9.1 Training: The FAP Educator/Contractor is required to attend multiple job skill sessions to enhance the skills and knowledge unique to the Army Command. These sessions will focus on rules, practices and procedures of AR 608.18, The Army Family Advocacy Program. At the discretion of the COR, Training may consist of all or any of the following:

(1) the HQDA sponsored Family Advocacy Staff Training (FAST) course (within the first year of assignment_;

(2) the HQDA sponsored FAST Advanced, FAST Prevention courses,

(3) the FAP workshops sponsored by HQDA and MEDCOM (This will be done at no less than one course per year and no more than two per year)

Most courses are offered through HQ San Antonio, Texas, or other Stateside Locations. Occasional HQDA training is provided OCONUS to include travel from Camp Darby to Caserma Ederle, Vicenza, two times per year (usually for a period of 1-2 days per session). Use of Government vehicles by contractors is not allowable.

5.9.2 Reimbursement of Travel (Other Direct Costs (ODC)): Travel required and authorized for the performance of the work will be reimbursed as an ODC under CLIN 0002/1002/2002. Additional profit, G&A or administrative or fees are not allowed. Reimbursements are subject to the requirements of FAR Part 31 (the Joint Travel Regulations do not apply). Contractor relocation expenses are unallowable.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): ACS FAP SOP, AR 608-1, AER 608-2, AR 600-20, AR 608-18, AER 600-8-8.

6.1 Contractor Adherence: The contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures as contained in the ACS FAP SOP, AR 608-1, AER 608-2, AR 608-18, and AER 600- 8-8.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Section 1.6 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.