PWS FINAL (14Aug2024)_W912PB24R3040.pdf

409th CSB Ver 6 20200319

PERFORMANCE WORK STATEMENT (PWS)

Army Community Service (ACS) Front Desk (FD) and Lending Closet (LC) Services for Tower Barracks Grafenwoehr and Hohenfels

August 14, 2024

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Contractor shall provide their own transportation and all necessary equipment to fulfill this contract except as stated herein. The Contractor shall adhere to Army Regulations, Army Community Service policies and procedures. A Contracting Officer’s Representative (COR, appointed by the Contracting Officer, will provide administrative oversight. Government reserves the right to supplement services provided by the Contractor through other available means).

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Army Community Service (ACS) Front Desk (FD) and Lending Closet (LC) Services for Tower Barracks Grafenwoehr and Hohenfels. The LC services fall under the auspices of the Relocation Readiness Program (RRP). The FD services fall under the Information, Referral, and Follow-up (I&R) program. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG Bavaria Tower Barracks Grafenwoehr and Hohenfels Military Community ACS has established the I&R and LC Programs. This is an Army-wide program for information and referral services as the military lifestyle places special pressure on Soldiers and Family Members who must continually adjust to new locations and extended Soldier absences.

The Contractor shall provide an extensive array of information and fulfill requests for LC items.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this contract and under the direction of the Contracting Officer (KO). See also General Information introductory paragraph.

The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing and executing all functions necessary to provide the services specified in this PWS. The Contractor must demonstrate the ability to lift sixty (60) pounds overhead safely. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German and local laws, regulations, standards, provisions and directives to include applicable publications in Part 6.The Contractor shall ensure that all work meets the level of service, performance standards or tolerances specified in the PWS or in applicable referenced documents.

1.4 Objectives: I&R and LC Services ensures Soldiers and Family Members receive quality community services to better adjust to military lifestyle: (See Part 5 Specific Task)

• Be professional in appearance and interaction with staff and customers

• Greet customers and address customer questions in a friendly and courteous manner

• Provide information to clients and referral to ACS staff and community services

• Be familiar with and provide accurate community and local information

• Become the subject matter expert in ACS and DFMWR programs and services

• Perform a variety of record keeping and filing functions

• Provide administrative support, data management and office automation (i.e. copier, scanner, fax, etc)

• Provide intake support for in-processing and out-processing military service members and their Families

• Provide customer Follow-up and Referral to appropriate programs or organizations

• Register customers for ACS Classes and Events and confirm attendance two (2) business days prior to class

• Ensure ACS information / flyers are current and posted in ACS and Welcome Center

• Input client data and statistics into Client Tracking System (CTS) daily

• Prepare requests, issue, receive Lending Closet (LC) items and properly place them back, and reorganize them IAW

Relocation Readiness Program (RRP) Standard Operation Procedure (SOP).

• Provide a qualified replacement to cover during all absences (DELIVERABLE #A001)

• Add, edit, and delete classes in CTS, as needed.

1.4.1 Period of Performance: The Period of Performance shall be for one (1) Base Period of 6 months, and four (4) Option Years of 1 year.

Base Period (6 months): 25 September 2024 – 31 March 2025 1st Option Year: 1 April 2025 – 31 March 2026 2nd Option Year: 1 April 2026 – 31 March 2027 3rd Option Year: 1 April 2027 – 31 March 2028 4th Option Year: 1 April 2028 – 31 March 2029

1.5 General Information This contract is for two (2) full-time Contractors Front Desk Services Personnel. One (1) Front Desk Services Personnel will be physically located in the ACS Tower Barracks, Building 244, Grafenwoehr and one (1) Front Desk Services Personnel will be physically located in Building 10A in Hohenfels. The office hours will be from 0730-1600 daily, excluding weekends and Holidays (as specified in 1.5.3.1). The Contractor instructions/services will occur in a variety of settings on the USAG Bavaria Military Community installations. The Contractor shall perform instructions/services eight

(8) hours every day between the hours of 0730 and 1600. The Contractor shall confirm time and locations with the COR. The Contractor will have access to the ACS buildings.

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) and ACS Program Manager for review within ten (10) working days after date of contract award.

(DELIVERABLE #A002). Subsequent modification shall be made as required or to respond to concerns of the COR.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) working days. If the Government has provided comments, the Contractor shall then have three

(3) working days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than twenty (20) working days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all timelines, deadlines, and goals?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus five (5) years?

i. A method of obtaining feedback from clients on a predetermined basis.

j. A means to ensure client confidentiality.

k. A procedure for provision of information regarding customer contact numbers.

l. A procedure for accomplishing the tasks required.

m. Inform COR of issues/ written reports

n. Common Access Cards information

o. Curriculum Vitae

p. Non-Disclosure Statement

q. Training: OPSEC Training – initial – refresher, iWatch training, Information Assurance (IA) training, Information

Assurance (IA) training verification, Personally Identifiable Information training

r. Army Training Certification Tracking System

s. System for Award Management (SAM) Service Contract Report (SCR)

1.5.1.1 RESERVED

1.5.1.2 The Contractor shall inform the COR, of issues or potential issues that might affect the performance within twenty-four 24 hours between 0730 and 1600 weekdays of identifying those issues. Verbal reports shall be followed up by written reports within two (2) working days (DELIVERABLE #A003)

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. Host Nation Holidays are:

New Year’s Day January 1st Epiphany January 6th Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd All Saints’ Day November 1st 1st Christmas December 25th 2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730-1600, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730- 1600 Monday through Fridays except U.S. Holidays noted in paragraph 1.5.3.1 above. The Government facility may be designated as a site for Emergency Family Assistance Center (EFAC) operations and remain open indefinitely. The Contractor shall not be part of EFAC operations. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Inclement Weather Delay: If the Contractor determines unsafe weather conditions for continued operations, the Contractor shall notify the COR immediately. The Contractor shall obtain an approval or agreement from the COR to resume the scheduled programs. The Contractor in coordination with COR shall prepare for and during emergency operations situations such as inclement weather, flood, active shooter, fire, or other emergency situations. The Contractor shall be required to provide all normal services during an emergency response unless otherwise coordinated with the COR, however emergency response requirements will take precedence over normal ACS operations.

1.5.4.4 Contractor Support Hours: The Contractor shall provide support between the hours of 0730-1600, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. There will be times when service will be requested on short notice and could not be scheduled in advance. The hours will be coordinated between the Contractor and the COR, the ACS Chief or ACS Operations Officer. All hours worked will be determined by the COR, the ACS Chief, or the ACS Operations Officer, based on the needs of the community and will be forty (40) hours per week. Hours are not negotiable. Lunch break shall be scheduled in the middle of any time span exceeding six (6) hours; the lunch break is not time included in the total hours during which the Contractor provides service and for which the Contractor is paid. All services and administration times shall be scheduled monthly with the COR and the ACS Program Supervisor NLT than the 15th of the month for the next month.

1.5.4.4.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The Contractor shall provide how they intend to address and meet increased operations tempo (e.g. Contractor’s need for overtime or extended work hours). If the need for overtime is anticipated, the Contractor must receive approval from the Contracting Officer at a minimum of three

(3) calendar days prior to execution. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within five (5) working days after date of contract award is approved. The Government will review and either accept or return their comments to the Contractor within ten (10) working days. The Contractor shall then have three (3) working days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes. (DELIVERABLE #A004)

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at ACS Tower Barracks Grafenwoehr, Building 244 and ACS Hohenfels Building 10A. The Contractor shall provide a business phone number to the COR, Operations Officer, and RRPM as a means of notifying the Contractor for emergencies and client related calls.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing work under this contract must have a DoD Network Access Only security level at time of the proposal submission, and must maintain the level of security required for the life of the contract.

The security requirements are IAW with the Department Of Defense Contract Security Classification Specification (DD Form 254), which is currently accessible at the following link: http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: AE Reg 190-16 http://www.409csb.army.mil/library/AER-190-16.pdf and AE 190-16-G http://www.409csb.army.mil/Library/AER-190-16- G.pdf

1.6.3.1 RESERVED

1.6.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) working days. (DELIVERABLE #A005)

1.6.3.3 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First, Middle Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR with fifteen (15) calendar days after award. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.23.6. (DELIVERABLE #A006)

1.6.3.3.1 The Contractor shall provide a CAC log within the first thirty (30) calendar days after contract award and within five

(5) days after changes have been made (unless circumstances require otherwise and as directed by the Contracting Officer).

The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.3.3.2 The Contractor shall ensure all assigned primary and alternate contract employee’s Computer Access Cards (CAC) remains in an active status by logging onto a Local Area Network computer at least once every thirty (30) days. The government does not bear financial responsibility or compensation for time dedicated to reactivating active directory accounts.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors (GERMANY).

1.6.4.1 U.S. Citizen: RESERVED

1.6.4.2 Local Nationals and Third Country Nationals: RESERVED

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf http://www.409csb.army.mil/library/AER-190-16.pdf http://www.409csb.army.mil/Library/AER-190-16-G.pdf http://www.409csb.army.mil/Library/AER-190-16-G.pdf

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards and key fobs. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government:

1.10.1 Contract Manager (CM) / Alternate Contract Manager (ACM): Contractor shall nominate a CM and an Alternate Contract Manager (A/CM) who shall act for the Contractor when the CM is absent. CM and A/CM shall be responsible for conducting continual overall management and coordination for all places of performance. The contract manager and his alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 07:30 to 16:00, Monday thru Friday except when the government facility is closed for administrative reasons.

1.10.2 Front Desk Services Personnel: The following qualifications are necessary for this position and shall be provided with the proposal:

• The ability to lift up to sixty (60) pounds due to the lending closet.

• At least one (1) year of experience in providing military service members and their families with information and referrals for community service.

• Front Desk Service Personnel will meet the following minimum qualifications: Speak and write English at a language proficiency equal to Level 3 (AEP 690-70, Appendix H). Communicate effectively on complex matters and compose correspondence and other written communications about the work for which they are responsible.

• The Front Desk Service Personnel and the Lending Closet Personnel are experienced utilizing following computer programs necessary for accomplishment of duties: A365 (MS Word, Excel, Power Point, Internet, Outlook).

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 RESERVED

1.12.2 Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg 27-715). The Contractor (to include subcontractors) shall be provided with a standardized ID badge which identifies the wearer as a contractor. ID Badges shall be worn at all times while the employee is performing work under this contract. Each Contractor employee shall wear the identification in a conspicuous place on the front of exterior clothing and above the waist on the wearers’ right hand side, except when safety or health reasons prohibit. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee and deliver said badges to the COR.

1.13 Contractor Travel: Contractor will be required to travel for onboarding and training no more than twenty (20) days per POP to Rose Barracks Building 322 in support of this PWS. These costs must be included in the proposal upon submission.

1.14 Other Direct Costs (ODCs): RESERVED

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights. All materials developed as part of this contract shall become the property of the Government. All information and records pertaining to the contracted service will be the property of the Government. Information will not be released to the public without advance written authorization from USAG Bavaria, Military Community, ACS.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company http://www.defenseimagery.mil/products/dodimagery/commercialuse.html website.

1.18 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government no later than three (3) days prior to commencement of work under the contract (A007). Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance under this contract. (DELIVERABLE #A007)

1.19 Organizational Conflict of Interest (OCI): RESERVED

1.20 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. ACS personnel will provide initial orientation and training on ACS Information and Referral Program, Lending Closet procedures, CTS, and general ACS procedures to the Contractor within the first thirty (30) days of contract award. Contractor shall become knowledgeable of rules, regulations, procedures and requirements necessary to execute the elements stated in the contract. The Contractor shall also become knowledgeable of mission, organization, and leadership in USAG Bavaria Military Community.

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention. For the purpose of this contract, the Contractor is considered an independent contractor and not as an agent of the U.S. Government. During performance, the Contractor shall be liable and will indemnify and hold harmless the Government, its agents and employees against all actions or claims for damages to persons or property, including death arising from fault, negligence, wrongful act, or wrongful omission of the Contractor, his agents or employees utilized in the provision of services. The Contractor shall be aware of local safety requirements and ensure that all reasonable efforts are made to protect all persons from harm and U.S.

Government property from damage.

1.21.1 Host Nation Safety Laws and Regulations: RESERVED

1.21.1.1 RESERVED

1.21.1.2 RESERVED

1.21.1.3 RESERVED

1.22 Environmental Compliance: RESERVED

1.22.1 Environmental Compliance Plan and Program: RESERVED”

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty

(30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete Area of Responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub- contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://cs.signal.army.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training. (DELIVERABLE #A008)

1.23.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every twelve (12) months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training. (DELIVERABLE #A009)

1.23.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty (30) calendar days after the contract is awarded. Training slides can be found:

https://home.army.mil/bavaria/application/files/1715/7857/7112/iWatch_Trifold_English.pdf (DELIVERABLE #A010)

1.23.4 Information Assurance (IA) Training

1.23.4.1 All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the Department of Defense (DoD) IA Cyber Awareness Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel. Verification of the training shall be provided to the COR within thirty (30) calendar days after completion of the training. Training is available at https://cs.signal.army.mil/login.asp . (DELIVERABLE #A011)

1.23.4.2 All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment.

1.23.4.3 All Contractor employees, including subcontractors, performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Verification of registration shall be provided to the COR within thirty (30) calendar days after registration. Contractor personnel must complete refresher training every twelve (12) months. Verification of the training shall be provided to the COR within thirty (30) calender days after completion of the training. (DELIVERABLE #A012)

1.23.5 DoD Controlled Unclassified Information (CUI): Contractor employees, including subcontractors, performing services under this contract with access to CUI and Government information shall complete “DoD Mandatory Controlled Unclassified Information (CUI) Training” within thirty (30) calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion. Training is available at https://securityawareness.usalearning.gov/cui/index.html (DELIVERABLE #A013)

1.23.6 Personally Identifiable Information (PII): Contractor employees, performing services under this contract with access to Personally Identifiable Information (PII) shall complete “Identifying and Safeguarding Personally Identifiable Information.”

Training within thirty (30) calendar days of employment. Contractor personnel must complete refresher training every twelve

(12) months to be aware of the Privacy Act which promotes and safeguards PII maintained by a system of records. The collection, storage, use, maintenance, processing, dissemination, and disclosure of personal information must follow the Privacy Act of 1974 (5 U.S.C. § 552a). In accordance with AR 25-22, all Army personnel, including contractors, must complete annual PII training. Training is available at: https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/ (DELIVERABLE #A014)

1.23.7 ACS Trainings: The Contractor shall participate in the ACS trainings, shall complete the In-processing Orientation Checklist, and keep the USAG Bavaria training tracker up to date. Training Tracker is available at:

https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria-Mandatory-Training- Tracker.aspx (DELIVERABLE #A015) https://home.army.mil/bavaria/application/files/1715/7857/7112/iWatch_Trifold_English.pdf https://cs.signal.army.mil/login.asp https://atc.us.army.mil/iastar/index.php https://securityawareness.usalearning.gov/cui/index.html https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/ https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

1.24.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.25 Notice to Proceed: RESERVED

1.26 Electromagnetic Compatibility Directive: The Contractor certifies that all electrical and electronic equipment and appliances furnished are in compliance with the Electromagnetic Compatibility Directive 2014/30/EU. For radio transmitting and telecommunication devices furnished in the Federal Republic of Germany, the Contractor certifies that all such items have been approved by the Bundesamt fuer Zulassungen. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered or product liability claims caused by interference generated by furnished appliances or equipment are solely the responsibility of the Contractor.

1.27 Government Property and Services: RESERVED

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams.

The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections. The contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the KO through the COR in writing within ten (10) calendar days of completion of the inspection.

Contractor-owned or controlled structures and/or containers on U.S. installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the KO.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Army Community Service (ACS) – A center established to provide Soldiers, Family Members, Department of the Army (DA) Civilians, retirees and all ID-Card holders a centrally located source of information, guidance and assistance in solving problems of a personal or Family nature which are beyond the scope of their own resources.

Contracting Officer – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart

202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished property - means property furnished to the contractor the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property - means all property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Key Personnel – means certain skilled experienced professional and technical personnel who are essential for successful Contractor accomplishment of the work to be performed under this contract. Key personnel are those persons whose resumes were submitted for evaluation of the proposal. The Contractor agrees that such personnel shall not be removed from the contract work or replaced without compliance with this paragraph. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.