Amended PWS UMCS Maintenance Storck Barracks_Solicitation.pdf

Annex A-Overarching Performance Work Statement (PWS)

Base Operations and Maintenance Contract

Maintenance, Inspection and Repair of Utility Monitoring and Control

System (UMCS)

At

USAG Ansbach, Storck Barracks, Germany

11 March 2024

Table of Contents

1.0 INTRODUCTION…………………………………………………..…………………………4

1.1 Background…………………...…………………………………..……………………5

1.2 Objectives……………………………………………...…………..…………………..5

1.3 Climatic Conditions…………...………………………………..……………………...5

1.4 Facility Access…………...……….………………………………......…….…………5

2.0 REQUIREMENTS……………………………………………….…………………………….5

2.1 Description of Services………………………………………………………………...5

2.2 General Information…………………………………………………………….....…..5

2.3 Emergency Services.…………….………………………………...…….……………7

2.4 Contract Administration and Management...…………………………………….….7

2.5 Work Management

2.6 Maintain As-Builts………………………………………………………………….…11

2.7 Historic Property or Archeological Site…………………………………………….11

2.8 Security……………………………………...………………………………………...12

2.9 Security Training……………………………………………………………………..13

2.10 Safety……..………………………..………………………….………………………14

2.11 Training, Physical Requirements, or other Expertise Required…………………14

2.12 Recycling Content Materials…………….………..………………………………...15

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS………………………………15

3.1 Quality Assurance……………………………..…………………………………….15

3.2 Quality Control Plan……………………………………………………………...….16

3.3 Customer Feedback Program

4.0 PERFORMANCE TASK REQUIREMENTS……………………………...………………16

5.0 COMMON LEVELS OF SUPPORT (CLS) ……………………………………………...18

6.0 DELIVERABLES ………………………………………………………..………………

7.0 RELATED DOCUMENTS………..…………………...………….………………………...23

7.1 Definitions and Acronyms……………………………………….......………...…...23

7.2 Applicable Directives, Publications…………..……………..………...….………..27

7.3 Technical Exhibit (TE) Index…………….…………………………………….……29

7.4 Government-Furnished Facilities (GFF) and Equipment (GFE)…………………..…….30

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)……….……..31

7.6 U.S. Department of Labor Wage Determination (DOL WD)……….………………..…...32

7.7 Service Contract Reporting (SCR).………….......................................................……...33

1.0 Introduction.

This is a non-personal services contract to provide Base Operation and Support Services for the U.S. Army Garrison Ansbach, Germany. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background.

Storck Barracks Bldg. 6537. The Utility Metering Control System (UMCS) is a “Kieback & Peter” and a “Siemens” control system for heating, air condition, ventilation, and other technical equipment. It uses a management level (master computer in bldg. 6537 in Illesheim), an automation level (DDC automation devices, electronic meters, etc.) and a field level (switches, high-efficiency pumps, servomotors, sensor elements, valves, etc.). The master computer logs alarms, events, measured values and graphics for values of heating installations, cooling installations and technical equipment.

The UMCS operates the facilities Storck Barracks, Frankenkaserne, Radar Side and is central-controlled in bldg. 6537 in Illesheim. The communication uses a bus system and a computer network. Energy supply is optimized and an economic use of support staff is made possible. The comfort of people that will reside in automated buildings is also the highest if the building is well automated.

Increasing demands to energy management and optimized processes of maintaining objectives leads to a high relevance in optimizing the building automation. Through a remote access to change conditions of components for heating and cooling systems costs can be saved. Reduced travel expenses and travelling time are reached with the objective of troubleshooting and patching the UMCS. Cost savings and better opportunities for operating at the UMCS are increasing its benefits of energy management and economic performance.

Recurring patches of the used software are necessary to assure a good performance management by DPW Storck Barracks USAG Ansbach and to comply with safety standards.

In times of energy efficiency and predictive maintenance the UMCS keeps up to date with characteristics to handle this. With a recurring service the system will be updated. With a troubleshooting service critical system failures can be repaired. The UMCS has to be updated. The system has to meet the Army Goldmaster Standard and the STIG-Compliance.

1.2 Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all maintenance and repair standards consistent with the original equipment manufacturer’s recommendations; all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the applicable publications listed in Section 7.0, Related Documents.

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses, and permits required to perform this work under this contract. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions – N/A

1.4 Facility Access.

The Contractor shall ensure access to facilities in consultation with the Contracting Officer Representative (COR).

2.0 Requirements

2.1 Description of Services. See Section 5.0 for the specific Common Level of Support

(CLS).

2.1.1 Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.2 General Information.

2.2.1 Transition (Phase In/Phase Out). Phase In/Phase Out will not be utilized for the performance of this contract.

2.2.2 Phase-out- N/A

2.2.3 Place of Performance and Hours of Operation.

2.2.3.1 Place of Performance (expanded description).

The work to be performed under this requirement shall be performed throughout the entire area controlled by UMCS in Storck Barracks bldg. 6537.

2.2.3.2 Hours of Operation.

The Contractor shall conduct business, between the hours of 0730 to 1600, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. A Directorate of Publ ic Work (DPW) Work Reception (WR) will be operated 24 hours a day, 7 days a week and be capable of response to DMOs and/or customer requests outside of standard working hours.

2.2.3.3 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

2.2.3.4 Inclement Weather Delay - N/A

2.2.3.6 German and Federal Holidays.

The Contractor’s performance shall not be required on the German and Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

Federal Holidays

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Independence Day

German Holidays

Heilige drei Koenige Fronleichnam Karfreitag Tag der deutschen Einheit

Ostermontag Allerheiligen

1. Mai Tag der Arbeit Buss- und Bettag

Christi Himmelfahrt 1. Weihnachtsfeiertag

Pfingstmontag 2. Weihnachtsfeiertag

2.2.3.7 Travel/Temporary Duty - N/A

2.3 Emergency Services - N/A

2.3.1 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) and Unfallverhuetungsvorschrift (UVV) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the Contracting Officer Representative (COR) within one (1) hour of each such occurrence. A completed typed original plus one (1) copy of ENG Form 3394 United States Army Corps of Engineers Accident Investigation Report (or equivalent reporting form) shall be delivered to the COR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs. (Deliverables #1)

2.4 Contract Administration and Management.

2.4.1 Post Award Conference/Performance Evaluation Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document. The COR and DPW management will meet monthly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Contractor and signed by the Project Manager (PM). The written minutes will be distributed within five (5) business days after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the COR within two (2) workdays following receipt of the minutes. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.4.2 The following provides the roles and their respective authority during the performance of the contract:

2.4.2.1 Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviations from the terms and conditions shall be effected without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.4.2.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.4.2.3 COR Authority.

A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.4.2.4 COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitors all technical aspects of the contract and assists in contract administration. The COR or designated Government representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.4.2.4.1 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.4.3 Contractor Key Personnel.

The name of the Project Manager and the alternate Project Manager.

2.4.3.1 Project Manager and alternate Project Manager

The Contractor shall provide a Project Manager (PM) and an alternate Project Manager who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the PM shall be provided to the COR and shall be present and on-site and available during normal duty hours. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence. The names, phone/ cell numbers and email addresses of the PM and alternate PM shall be sent to the COR within five (5) days after contract award.

(Deliverable # 2)

2.4.3.2 Quality Control Manager (QCM) - N/A

2.4.4 Contractor Requirements.

2.4.4.1 U.S. Residency - N/A

2.4.4.2 Qualification Standards.

The Contractor shall inspect, repair, and maintain systems and components of Kieback & Peter and Siemens associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel.

The Contractor shall provide to the KO for review and acceptance objective evidence that personnel conducting recurring and on-demand maintenance, inspection and repair service for UMCS has at least 8 years of experience in this field of work and is able to work in compliance with the manufacturer’s operation and maintenance instructions and as outlined in the applicable European and German regulations. The used building management software is Kieback & Peter Neutrino 9.39.01 and Siemens Desigo CC. The control programs and files are mostly located on the automation stations DDC 4000, DDC 3000 and PXC7. The contract requires the qualification to perform maintenance and troubleshooting on this technical equipment.

2.4.4.3 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed. Contractor owned/leased vehicles and equipment should be identified.

2.4.4.4 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.5 Business Relations.

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR corrective action plans, timely identification of issues, and effective management of subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.5 Work Management.

2.5.1 Coordination.

As a part of the work scheduling process, the Contractor shall coordinate all work with the UMCS Manager and COR in charge of the facility where the work is to be done.

2.5.2 Work Clearance - N/A

2.5.3 Work Status.

The status of all assigned work shall be available to the designated Government representative/COR within one (1) hour of Contractor receipt of request during normal working hours, and twelve (12) hours at all other times. For emergency DMOs, the Contractor shall respond within 60 minutes to any inquiries from the designated Government representative/COR.

2.5.4 General Fund Enterprise Business System (GFEBS) - N/A

2.5.5 Work Standards.

The technical specifications within this PWS define the quality of maintenance and repair accomplished under this Contract. When a standard is not directed, the Contractor shall perform required work to meet industry trade customs and practices and manufacturer's recommendations. If floors, cabinets, appliances, foundations, and other items are removed in order to gain access to the system component to be repaired, the Contractor shall return any repaired area to a condition comparable to the original construction after work is completed.

Any Government- or occupant-owned property damaged by the Contractor shall be repaired or replaced immediately at contractor’s expense.

2.5.6 Disposal - N/A

2.5.7 Environmental Requirements - N/A

2.5.7.1 As-Built Drawings - N/A

2.5.7.2 Maintenance of Work Site.

The Contractor shall remove from the work area, at the end of each day and completion of the job, all waste, material, and by-products resulting from work performed. If applicable, the Contractor shall return usable material to a designated storage area for reuse. The Contractor shall ensure all job sites are secured during inclement weather to avoid damages or windblown materials.

2.5.7.3 New Components.

New components shall match or exceed existing components in both manufacture and quality.

The Contractor shall consider aesthetics (i.e., color, texture, and quality) in material selection.

If existing aesthetics cannot be matched, the Contractor shall submit variations to the COR for acceptability prior to installation. New components for Historic Buildings need to be reviewed and approved by DPW-ED, historic resources.

2.6 Maintain As-Builts - N/A

2.7 Historic Property or Archaeological Site - N/A

2.7.1 Repair and Replacement.

The Contractor shall report damages to the COR within two (2) hours. Damages can include those found on site during inspections and/or repair of other areas or damages caused by the Contractor during the repairs. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO and/or COR. The Contractor shall coordinate work through the Chief UMCS.

2.8 Security

2.8.1 Access and General Protection/Security Policy and Procedures.

The Contractor and all associated subcontractors employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by DoD, Headquarters Department of the Army (HQDA), and local policy. The COR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.8.2 Rules, regulations, direction, and requirements issued by the Commander apply to the Contractor. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as required by the KO. Regulations, manuals, and technical documents applicable to this Contract are listed in Section 6.0 of this PWS. Control for classified publications requirements can be located in AR 380-5, Department of The Army Information Security Program, and secured in a filing type cabinet with a built-in locking device with tumblers and General Services Administration (GSA) approved security container.

2.8.3 Government Vehicles - N/A

2.8.4 Contractor Vehicle Registration - N/A

2.8.5 Contractor and Vendor Access.

USAG Ansbach their privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess only a valid photo identification card to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access.

2.8.5.1 All Contractor personnel requesting access to USAG Ansbach Area will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate.

All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the USAG Ansbach Area.

2.8.6 Physical Security.

The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the COR, no later than (NLT) the 10th of each month, following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period. The Contractor, as a general rule, shall not have access to classified information; however, should Contractor personnel find classified documents in a waste basket and or recycle container, the Contractor shall immediately contact the designated Government representative/COR for disposition instructions.

2.9 Security Training.

2.9.1 Anti-Terrorism (AT) Level I Training.

All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within thirty (30) days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty

(30) days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within three (3) days after completion of this training by all employees and subcontractor personnel [Deliverable # 10]. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training [Deliverable # 11] every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided within three (3) days after completion of the training.

2.9.2 IWATCH Training

The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR and/or ACOR. This training shall be completed within thirty (30) days after the contract is awarded and within five (5) days after new employees commence contract performance, with the results reported to the COR within three

(3) days after completion of the training [Deliverable # 12]. Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.as px.

2.9.3 Operational Security (OPSEC) Awareness Training

All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) days of employment under this contract. Verification of the training shall be provided to the COR within three (3) days after completion of the training [Deliverable # 13].

OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

Contractor personnel must complete refresher training every twelve (12) months. Verification of the training shall be provided to the COR within three (3) days after completion of the training [Deliverable # 14]. If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within three (3) days after completion of the training.

2.10 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.10.1 Safety Plan.

The Contractor shall develop and implement a safety plan for its employees. The Contractor shall submit the safety plan to the COR for review and acceptance within 30 calendar days after contract award. Revisions shall be submitted to the COR five (5) calendar days prior to the effective date of change. (Deliverable #3)

2.11 Training, Physical Requirements, or other Expertise Required

The Contractor shall ensure all Contractor’s employees and associated subcontractors who will conduct recurring and on-demand maintenance, inspection and repair service for UMCS under this PWS are experienced, specialized, and qualified persons who have thorough knowledge of the equipment listed in TE 3 List of Systems and aware of dangers and accident emergency measures related to work with these systems. Therefore, the Contractor shall provide evidence that the persons to carry out recurring and on-demand maintenance, inspection and repair service for UMCS under this PWS have:

a. Contract Manager:

The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available during Government Facility Office Hours.

b. System Administrator / Special Qualification:

The System Administrators and alternate System Administrator shall be trained and fully qualified of the manufacturer of this specific UMCS system for at least 8 years minimum experience. All work on the UMCS Main and Work Stations as described within this contract shall only be performed by these individuals.

- For each System Administrator, a certificate about training on the specific type of the main station “Kieback & Peter Neutrino 9.39.01” not older than 2 years from the system manufacturer is required.

c. System Programmer / Special Qualification:

The System Programmer and alternate System Programmer shall be trained and fully qualified of the manufacturer of this specific UMCS system.

The Contractor shall ensure all required documentation of Contractor personnel qualification listed under 2.11 is filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance [Deliverable # 15], refer to 2.4.4.2 for Qualification Standards.

2.12 Recycled Content Materials.

2.12.1 Green Procurement.

Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines. The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) business days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the KO or COR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.12.2 Construction and Demolition Diversion - N/A

3.0 Performance Requirements and Standards.

3.1 Quality Assurance.

The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). The Performance Requirements

Summary (PRS) defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the PRS. The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

3.2 Quality Control Plan (QCP).

Quality control is the responsibility of the Contractor. The Contractor shall develop, implement and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure no recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The plan shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the COR for acceptance within 30 calendar days after contract award. The Contractor shall submit any proposed changes in the QCP to the COR for written approval five (5) calendar days prior to implementation. (Deliverable #4)

3.2.1 Quality Control Files.

The Contractor shall maintain files of all inspections or tests conducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to include any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

3.3 Customer Feedback Program.

The Contractor shall establish and operate a customer feedback program as part of the QCP.

4.0 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

Required Services/

Contract Part No

PWS Para Perfor-mance

Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Deduct Schedule

The contractor shall update the UMCS software server, computers and equipment in bldg. 6537 to the last version for energy management, predictive maintenance purpose, security updates and troubleshooting.

PWS, Para. 5.1.1 IAW the Army Goldmaster Standard and the security Technical Implementati on Guide

(STIG) -

Compliance

= 100% = Periodic Inspection and Using COR Inspection Checklist

None

The contractor shall provide optimization measures to improve the efficiency of the UMCS control cabinet technology. The optimization measures are intended to reduce the energy consumption of heating and ventilation systems. This includes programming, replacement and installation of controllers, modules, sockets and other cabinet equipment.

PWS, Para. 5.1.2 IAW the Army Goldmaster Standard and the security Technical Implementati on Guide

(STIG) -

Compliance

= 100% = Periodic Inspection and Using COR Inspection Checklist

None

The contractor shall provide an on call troubleshooting service. This on call troubleshooting service includes fault elimination and discussion

PWS, Para. 5.1.3 IAW the Army Goldmaster Standard and the security Technical Implementati on Guide

(STIG) -

Compliance

= 100% = Periodic Inspection and Using COR Inspection Checklist

None of system malfunction for defective software and hardware of the

UMCS.

The contractor shall provide material for the

UMCS

department, the recurring software and the hardware maintenance and on call troubleshooting.

PWS, Para. 5.1.4 IAW the Army Goldmaster Standard and the security Technical Implementati on Guide

(STIG) -

Compliance

= 100% = Periodic Inspection and Using COR Inspection Checklist

None

A maintenance report must be provided to the

COR

PWS, Para. 5.2.2 Within six (6) calendar days

= 95% compliance

= 100% Inspection Using COR Inspection Checklist

None

A repair report must be provided to the

COR

PWS, Para. 5.2.3 Within six (6) calendar days

= 95% compliance

= 100% Inspection Using COR Inspection Checklist

None

A deviancy report must be provided to the

COR

PWS, Para. 5.2.4 Within six (6) calendar days

= 95% compliance

= 100% Inspection Using COR Inspection Checklist

None

An emergency report must be provided to the

COR

PWS, Para. 5.2.5 Within six (6) calendar days

= 95% compliance

= 100% Inspection Using COR Inspection Checklist

None

5.0 Common Levels of Support (CLS)

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title 501 UMCS Maintenance and Troubleshooting

CLS 501- UMCS Maintenance and Troubleshooting – Paragraph 5.1 – 5.2

5.1 Basic Service

The contractor shall update the UMCS software server/ computer and equipment in bldg. 6537 to the last version for energy management, predictive maintenance purpose, security updates and troubleshooting. The basic service is a recurring maintenance and on call troubleshooting of the UMCS. The system shall be updated to meet the Army Goldmaster Standard and the security Technical Implementation Guide (STIG) -Compliance.

5.1.1 UMCS Recurring Software Maintenance

The contractor shall provide a recurring quarterly maintenance and updating of software patches (usability, energy management, predictive maintenance, security updates, troubleshooting) and shall ensure the functioning of the Kieback & Peter Neutrino and Siemens Desigo CC building management system. With regard to the requirements of the Army Goldmaster Standard and the security Technical Implementation Guide (STIG) -Compliance. This includes a functional test of servers and workstations (quarterly), Update application software as recommended from manufacturer of UMCS (quarterly), Update operating system as recommended from manufacturer of UMCS (quarterly), Make image of hard drive to external storage drive and save on network drive (semi-annually), Provide record for service, technical reports and protocols (quarterly). This service includes 80 hours per year, which are divided among the quarters.

5.1.2 UMCS Control Cabinet and Plant Optimization

The contractor shall provide optimization measures to improve the efficiency of the UMCS control cabinet technology. The optimization measures are intended to reduce the energy consumption of heating and ventilation systems. This includes programming, replacement and installation of controllers, modules, sockets and other cabinet equipment. This service includes 250 hours per year.

5.1.3 UMCS on Call Troubleshooting

The contractor shall provide an on call troubleshooting service for the UMCS bldg. 6537 Illesheim Barracks and its environment. This on call troubleshooting service includes fault elimination and discussion of system malfunction for defective software and hardware of the UMCS. This on call service includes a maximum number of 50 hours.

5.1.4 UMCS Material

The contractor shall provide material for the UMCS department, the recurring software and the hardware maintenance and on call troubleshooting. This includes also Kieback & Peter and Siemens controller, terminals and modules and the repair of old Kieback & Peter and Siemens parts. This includes costs of up to 30,000 €.

5.1.5 UMCS Inspections

A comprehensive inspection of the switchgear for HVAC systems, other electrical connections of the

UMCS building services, data lines and building management system is to be carried out. This includes a general inspection regarding damage, wear or corrosion on the heating and ventilation systems, sanitary systems and connected electrical components for the building services. The current condition of the system components is to be evaluated in relation to related DIN standards (DIN VDE 0105-100, DIN VDE 1000-10, DIN EN 60204-1 etc.) and an assessment of the remaining service life and the need for renewal is to be made.

A recommendation for short-term and long-term maintenance measures is also part of the inspection.

Energy saving potentials should be evaluated. Regarding cost savings, suggestions shall be made to renew the controls and switching components in order to reduce energy consumption in the long term.

The cost savings should be set in relation to the current energy consumption, listed and calculated.

5.2 Tasks

5.2.1 Performance / Service Scheduling

Planning and scheduling of appointments for the performance of maintenance work, safety inspections and repair work is the sole responsibility of the contractor and shall be coordinated with the responsible COR. To get access to the buildings and utility control rooms shall be coordinated directly with the responsible GOV POC’s, Fire Departments and Utilities personnel of the individual locations.

5.2.2 Maintenance Report

A maintenance report for all maintenance performed including software patches, bug fixing and adjustment to safety regulations must be provided to the COR within six (6) calendar days. For this maintenance report a report must be established, which shows working hours, used repair parts and maintenance procedures. For approval of the maintenance report, the COR will sign the required document maintenance report. (Deliverable #6)

5.2.3 Repair Report

All detected deficiencies including cost estimate for the repair must be provided to the COR within six

(6) calendar days. The COR will decide whether the necessary repair work will be commissioned. For this repair work a repair report must be established, which shows the working time, repair service procedures, the necessary spare parts and other cost in detail. For approval of the repair report, the COR will sign the required document repair report. (Deliverable #7)

5.2.4 Deviancy Report

In case of deficiencies will not be commissioned in the course of this work, a written, detailed deviancy report including cost estimate must be handed over to the COR within six (6) calendar days after detection of the deficiencies. For approval of the deviancy report, the COR will sign the required document deviancy report. (Deliverable #8)

5.2.5 Emergency Report

In case of an emergency the service technician shall be available on Monday to Friday between 7:30 am and 4:00 pm. The contractor shall arrive on site within 72 hours period, when notified orally about troubles on the UMCS system. Only the COR of this contract has the right to give orders for on call services. For this on call service a report must be established and handed out within six (6) calendar days after emergency operation, which shows the working time, emergency service procedures, the necessary spare parts and other cost in detail. For approval of the emergency report, the COR will sign the required document emergency report. (Deliverable #9)

5.2.6 UMCS Inspection report

A UMCS Inspection report for all inspection performed including deficiencies found, condition assessment and recommendation must be provided to the COR within six (6) calendar days after the inspection has been carried out. For this Inspection report a report must be established, which shows working hours and inspection procedures. For approval of the inspection report, the COR will sign the required document UMCS inspection report. (Deliverable #16)

6.0 Deliverables

Deliverable Frequency # of Copies Medium/Format Submit To

#1 Accident Report IAW 2.3

Verbal Report within 1 hour of occurrence

Formal report with required forms within 5 calendar days

1 Hard Copy COR

#2 Project Manager and alternate PM

IAW PWS

paragraph 2.4.3.1

Within 5 calendar days after contract award

1 Electronic COR

#3 Safety Plan IAW para 2.10.1 within 30 calendar days after contract award

1 Electronic COR

#4 Quality Control Plan IAW PWS, paragraph 3.2

Within 30 calendar days after contract award

1 Electronic COR

#5 Service Contract Reporting

IAW PWS

paragraph 7.7

30 calendar days after contract end or NLT 31 October of each

FY

1 Electronic COR

#6 Maintenance Report

IAW PWS

paragraph 5.2.2

Within 6 calendar days after maintenance

1 Electronic COR

#7 Repair Report

IAW PWS

paragraph 5.2.3

Within 6 calendar days after repair

1 Electronic COR

#8 Deviancy Report

IAW PWS

paragraph 5.2.4

Within 6 calendar days after detection of the deficiencies

1 Electronic COR

#9 Emergency Report

IAW PWS

paragraph 5.2.5

Within 6 calendar day after emergency operation

1 Electronic COR

#10 Anti- Terrorism (AT) Level I Training

IAW PWS

paragraph 2.9.1

Within thirty (30) days after the contract is awarded and within three (3) days after completion of the training

1 Electronic COR

#11 Anti- Terrorism (AT) Level I Refresher Training

IAW PWS

paragraph 2.9.1

Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

1 Electronic COR

#12 iWATCH Training

IAW PWS

paragraph 2.9.2

Within thirty (30) days after the contract is awarded and within five

(5) days after new employees commence contract performance, with the results reported to the COR within three (3) days after completion of the training

1 Electronic COR

# 13 Operational Security

(OPSEC)

Awareness Training

Within thirty (30) days of employment under this contract.

Verification of the training shall be provided to the COR within three (3) days paragraph 2.9.3 after completion of the training

# 14 Operational Security

(OPSEC)

Awareness Refresher Training paragraph 2.9.3

Contractor personnel must complete refresher training every twelve (12) months.

Verification of the training shall be provided to the COR within three (3) days after completion of the training.

1 Electronic COR

# 15 System Administrator / Special Qualification, System Programmer / Special Qualification paragraph 2.11

Within twenty-four (24) hours prior to employees commencing performance

1 Electronic COR

#16 Inspection Report

IAW PWS

paragraph 5.2.6

Within six (6) calendar days after the inspection has been carried out.

7.0 Related Documents.

7.1 Definitions and Acronyms

7.1.1.1 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.1.2 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.3 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.4 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.5 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.6 General Fund Enterprise Business System (GFEBS). GFEBS is the U.S. Army's web-based enabled financial, asset, and accounting management system that standardizes, streamlines, and shares critical financial data across the Active Army, the Army National Guard, and the Army Reserves. GFEBS is the work management system that the Directorate of Public Works uses for all order types and projects.

7.1.1.7 Material. Property that is consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

7.1.1.8 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

7.1.1.9 Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).

7.1.1.10 Physical Security. Actions that prevent the loss or damage of Government property.

7.1.1.11 Property. All tangible property, both real and personal.

7.1.1.12 Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

7.1.1.13 Public Traffic Areas. Lobbies, hallways, corridors,…