PWS_DFAC_Illesheim_Final 12-19.pdf

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PERFORMANCE WORK STATEMENT (PWS)

FULL FOOD SERVICE

For DFAC – Flight Line Inn Dining Facility

Storck Barracks, Building 6628 Illesheim, Germany

HQ USAREUR G4

Part 1

General Information

Vision Statement: The primary mission of the dining facility is to provide quality services in support of the installation food service program that supports the warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses dining facility management functions, food preparation, facility sanitation and janitorial duties. Performance criteria for overall dining facility duties fall under contractor responsibilities.

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal services contract to perform the requirements described in the PWS and contract. The Contractor shall provide dining facility management, food preparation, headcount, food service sanitation and janitorial duties at the Flight Line Inn Dining Facility located at Storck Barracks, Illesheim, Germany. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: Illesheim, Germany is home to the future USAREUR reception, integration, and training location for the Aviation Regionally Aligned Forces. Food service operations are required to support Soldiers that will reside at the location; see Technical Exhibit 4 - Estimated Workload. COR will provide quarterly projections.

1.3 Scope: The Contractor shall provide dining facility management, food preparation, headcount, food service sanitation and janitorial duties at the Flight Line Inn Dining Facility located at Storck Barracks, Illesheim, Germany.

1.4 Objectives: Full food service management, food preparation, headcount, food service sanitation and janitorial duties is required to support the Garrison The contractor shall provide all personnel, transportation and supervision necessary to perform food service management, food preparation, headcount, food service sanitation and janitorial duties as defined in this Performance Work Statement, with the exception of Government Furnished Property (GFP).

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the government is assured that the work complies with the requirement of the contract. The Quality Control Plan shall be provided within thirty (30) calendar days after contract award to the COR and within five (5) working days when changes are made thereafter (Deliverable 0005). After acceptance of the quality control plan the contractor shall receive the Contracting Officer Representative’s acceptance in writing of any proposed change to the QC system. At a minimum, the contractor's QC plan shall contain the following:

1.5.1.1 Provisions:

1. Organization chart which provides for QC personnel to have direct accountability to the Contractor's top management.

2. An inspection system covering all tasks and services required by this contract.

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3. A schedule shall include areas to be inspected on a routine or unscheduled basis, frequency of inspections, documentation forms, and individuals that will perform the inspections and the follow-up procedures.

4. Method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

5. Method of documenting and enforcing QC operations.

6. Process action plan to correct and prevent continuous deficiencies and defects.

7. Methods of communication with the Government regarding quality and contract performance.

8. Customer/diner feedback.

9. Monthly reporting system to the Contractor's home office.

1.5.1.2 Elements of the Plan:

1. Personnel health and hygiene.

2. Safety.

3. Fire prevention and evacuation.

4. Environmental protection.

5. Energy conservation.

6. Employee and Sanitation training. (IAW the paragraph 5.1.2.1)

7. HAZMAT Program.

8. Hazard communication standards (OSHA) for use of chemicals

9. Hazard Analysis Critical Control Point (HACCP).

10. Government Property.

11. Security.

12. Key control. (IAW the paragraph 1.7)

1.5.1.3 Inspection Techniques:

1. Random sampling (inspections)

2. Planned sampling (inspection)

3. Customer surveys

1.5.2 Quality Assurance: The Contractor shall have work complete and ready for inspection in accordance with all terms of the task order. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the COR. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

NAME OF AMERICAN HOLIDAY DATE

New Year Day January 1st Martin Luther King Memorial Day 3rd Monday in January President Day 3rd Monday in February Memorial Day Last Monday in may Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

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1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the COR.

NAME OF GERMAN NATIONAL AND

LOCAL HOLIDAY

DATE

New Year January 1st Epiphany January 6th Good Friday Varies yearly Easter Sunday Varies yearly Easter Monday Varies yearly Labor Day May 1st Ascension Varies yearly Whit Sunday Varies yearly Whit Monday Varies yearly Corpus Christi Varies yearly Day of German Unity October 3rd All Saints' Day November 1st Christmas December 25th St. Stephen's Day December 26th

1.5.4 Hours of Operation: The Contractor is responsible for conducting business seven (7) days per week, between the hours of 0515 to 1930, Monday – Friday; and between the hours of 0615 to 1830, Saturday, Sunday, and Holidays, and Training Holidays, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings during the week and Holidays. The hours of operation for the DFAC Meal Schedule are shown below. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Mon-Fri: Breakfast 0715-0900, Lunch 1130-1300, Dinner 1700-1830 Sat, Sun & Holidays and Training Holidays: Breakfast 0800-0930, Lunch 1130-1300, Dinner 1600-1730

1.5.4.1 Expanded Serving Hours: Expanded meal serving hours may be required. Services to be provided or discontinued shall be within 48 hours of advance government notice. Service shall be invoiced in accordance with CLIN entitled “Expanded Services.”

Note: Government payment will be made on a prorated hourly rate; e.g., if service is extended for 45 minutes, payment will be made at ¾ of the hourly rate.

1.5.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at Illesheim, Germany, Storck Barracks, Building 6628.

1.6 Security Requirements: The following information is provided on security related matters.

Meal Serving Hours – Flight Line Inn Dining Facility Storck Barracks, Building 6628 Illesheim, Germany

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1.6.1 Security Program: The Contractor or any representative of the Contractor entering DoD, USAREUR, or local locations to perform contract requirements shall abide by all security regulations and may be subject to security inspections IAW AE Regulation 525-13, Military Operations, Antiterrorism. Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving the DoD, USAREUR, or local locations pursuant to regulatory guidance.

All Contractor personnel shall conduct themselves IAW acceptable business decorum at all times. The Contractor shall remove any individual from the site whose continued presence or employment on this contract is deemed by the KO or COR to be contrary to the public interest, deemed to adversely affect health, morale, welfare, or good order and discipline on the installation, or inconsistent with the best interests of national security.

1.6.2 Security Program: N/A

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website:

https://media.defense.gov/2017/Apr/27/2001921547/-1/-1/0/AER190-16-G.pdf

1.6.3.1 In addition, the Contractor shall provide the COR, an Initial Installation Pass Log within 3 calendar days prior to performance after contract award. (Deliverable 0020). The log must at a minimum contain the following information:

Name, Position, ID number and Contact number. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (Deliverable 0020).

1.6.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five (5) working days. (Deliverable 0029).

1.6.3.3 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 5 working days. (Deliverable 0029).

1.6.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR with 15 calendar days after award (unless circumstances require otherwise and as directed by the Contracting Officer) (Deliverable 0030). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.22.5.

1.6.3.4.1 The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five

(5) days after changes have been made (Deliverable 0029) (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

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1.6.4 Background Checks: N/A

1.6.4.1 U.S. Citizen: N/A

1.6.4.2 Local Nationals and Third Country Nationals: N/A

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key and Lock Control of Contractor Operated Facilities: The Contractor shall establish and maintain a Key and Lock Control Program as part of the Quality Control Plan. The Contractor shall safeguard keys furnished to the Contractor by the government. The Contractor shall utilize an automated key control system or an equivalent substitute as a means of key control. The Contractor shall designate in writing to the COR a key custodian to manage the key control program by the start of full performance at the post award conference or within five (5) calendar days after contract start (which occurs first). (Deliverable 0007, 0008 & 0009).

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the COR. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel:

1.10.1 The Project Manager (PM)

The PM shall be a single point of contact for the KO and Contracting Officers Representative (COR). Project Manager shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the task order to meeting the specified performance standards. The name, work and mobile phone and email address of both the Project Manager (PM) and alternate shall be provided to the Government as part of the Contractor’s proposal.

The PM shall attend meetings (menu boards, food cuttings, sanitation training) with the Government in support of the contract and ensure required management staff support meetings in support of the contract. During any absence of the

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PM, only one (1) alternate shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract. (Deliverable 0001)

Minimum Qualifications:

a. Have a current 40-hour Sanitation Certification as defined in TB Med 530.

b. Speak and write English at a language proficiency equal to Level 3. (AEP 690-70, Appendix H)

1.10.2 Dining Facility Manager and Alternate Dining Facility Manager Minimum Qualifications

a. Speak and write English at a language proficiency equal to Level 3. (AEP 690-70, Appendix H)

b. Communicate effectively on complex matters and compose correspondence and other written communications about the work for which they are responsible.

c. Three (3) years’ experience as an assistant manager, or manager, of a United States Army DFAC or at least eight (8) years of progressive management, or assistant management, experience working in a food service operation providing complete meal service (breakfast, lunch and dinner) in either a cafeteria style, or multi-entree operation, setting.

Military food service experience in the pay grade of E-7 or above may be credited as management experience for this position.

d. Two (2) years experience using automated food management systems within the past five (5) years.

e. Have a current 40-hour Sanitation Certification as defined in TB Med 530*.

f. Have a current Food Handler Certification as defined in TB Med 530*.

*If contractor does not have current Sanitation Certification and Food Handler Certification as defined in TB Med 530 at contract award contractor will be provided certification class in Germany. Contractor will be responsible for any travel costs incurred to attend the certification class.

1.10.3 Lead Cooks

a. Speak and write English at a language proficiency equal to Level 2. (AEP 690-70, Appendix H)

b. Be certified and provide proof of certification (Gesellenbrief or international equivalent) to the COR (Deliverable 0012).

c. Certifications shall be validated by the contractor, in English, and provided to the COR ten (10) days prior to the employee’s start of contract performance. Military food service experience in pay grade of E-6 or above will be credited as experience for this position. Lead Cooks that have worked within the past ten (10) years, shall have five (5) years’ experience working in a food service operation providing cafeteria style or multi-entrée operation providing complete meal service (breakfast, lunch, and dinner).

d. Two (2) years must have been served as a Lead Cook.

e. Have a current Food Handler Certification as defined in TB Med 530.

f. Have a current 40-hour Sanitation Certification as defined in TB Med 530.

1.10.4 Cooks

a. Speak and write English at a language proficiency equal to Level 2. (AEP 690-70, Appendix H)

b. Be certified and provide proof of certification (Gesellenbrief or international equivalent) to the COR at time of submission of the installation pass requirement (DELIVERABLE 0022).

c. Certifications shall be validated by the contractor, in English, and provided to the COR ten (10) days prior to the start of the contract. (Deliverable 0013). Military food service experience in pay grade of E-1 to E5 or above will be credited as experience for this position. Cooks that have worked five (5) years or more in a US Army DFACs as a cook and can provide validated proof of past employment will not be required to submit the Gesellenbrief or international equivalent.

d. Have a current Food Handler Certification as defined in TB Med 530.

1.10.5 Ration Clerk

a. Have a current Food Handler Certification as defined in TB Med 530.

1.10.6 Administration Clerk

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a. Speak and write English at a language proficiency equal to Level 2. (AEP 690-70, Appendix H)

1.10.7 Headcount/Cashier

a. Speak and understand English at a language proficiency equal to Level 2. (AEP 690-70, Appendix H)

1.10.8 Dining Facility Attendants

a. Speak and understand English at a language proficiency equal to Level 1. (AEP 690-70, Appendix H)

b. Have a current Food Handler Certification as defined in TB Med 530.

1.10.9 Health Examinations

The Contractor shall provide health certificates for each employee prior to working in Food Service Operations IAW the TB Med 530. These certificates must be updated ten (10) calendar days prior to contract start date and annually on the date contract was awarded (DELIVERABLE 0011). Personnel with evidence of communicable disease, infected wounds, open sores, or acute respiratory infection, shall be referred to a doctor to receive written clearance before returning to work. Personnel with a health problem(s) shall not be permitted to work in any capacity where there is likelihood of food or food contact surface contamination with pathogenic organisms or transmitting disease agents to others.

1.10.10 Personnel Health and Hygiene

Personnel shall maintain compliance with sanitation and food safety standards IAW the TB Med 830. The Contractor shall notify the COR in writing any time an employee is diagnosed with an illness due to Salmonella Typhi, Shigella, Spp, Escherichia coli, 0157:H7, or hepatitis A virus. Personnel with these or other health problems, i.e. persistent sneezing, coughing, or runny nose shall not be permitted to work in the dining facility. Personnel relieved of work due to illness must have doctor’s clearance before returning to work. The Contractor shall provide a copy to the COR within two (2) hours upon notification (Deliverable 0012). Contractor personnel shall wash their hands before handling clean utensils, equipment or starting food preparation and between the handling of raw and cooked or other ready to eat foods.

Contractor personnel shall also wash their hands after smoking tobacco products. Maintain and keep fingernails clean, cut short and devoid of nail polish and other nail products. Tobacco of any form shall not be used in or near the dining facility. The use of alcoholic beverages or illegal drugs by Contractor personnel, while on duty, is strictly forbidden.

Standards specified in TB MED 530 apply.

1.10.11 Special Qualifications: Ensure that all Contractor and subcontractor personnel accessing DoD computer system successfully complete mandated computer training, including Computer User Security Training (Information Awareness Training) from website https://is.signal.army.mil. All contractor employees with access to a Government information system shall be registered in the Army Training Certification Tracking System (ATCTS) Maintain certificate(s) of completion for DoD mandated Computer User Security Training (Information Awareness Training) for all Contractor personnel that are DoD automation users. Contractor shall provide copy of these certificates to the COR, one day after completion and prior to government computer automation access, annually or as required due to new users.

(Deliverable 0028)

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12 Contractor Travel: Contractor Dining Facility Manager shall be required to travel to USAREUR sponsored one day quarterly food service management board (FSMB) meetings, and attend meetings, conferences, and training.

Contractor travel expenses will be included in firm fixed price of contract. Projected locations for the FSMB include Stuttgart, Wiesbaden, Grafenwoehr, Vilseck and Kaiserslautern. Failure to attend the FSMB will result in a Non- Conformance Report from the COR or Contracting Officer.

1.13 Other Direct Costs: Not Applicable

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1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer.

The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.16 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government no later than 3 calendar days after contract award. (Deliverable 0031) Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance under this contract.

1.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI (Deliverable 0032). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.18 Phase In /Phase Out Period: In order to allow for a smooth and orderly transfer of responsibility for the dining facility and dining facility food operations from the incumbent Contractor to the new Contractor, the Contractor shall participate in a period of phase-in during which the incumbent Contractor shall continue to perform the services. This period will commence upon award of the contract and will continue for a period not to exceed thirty (30) calendar days. Within fifteen (15) calendar days of the start of phase-in of the contract, the Contractor shall complete all hiring actions that includes, but not limited to, initial background checks and provide all required background check forms and installation access forms (in accordance with Army Europe Regulation (AER) 604-1, Personnel Security Screening, Local National Screening Program (LNSP); AR 380-19, Information Systems Security; and AER 190-16, Installation Access Control )to the COR, eligibility requirements, etc. for all personnel required to perform the requirements of the Contract and on-board by the start of full performance. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The government will provide training for the web based systems to be used by the Manager, Ration and Administration Clerks, and Headcount Personnel. The phase in period will only be for the Dining Facility Manager, Ration Clerks, Administration Clerks and Headcount Personnel. It will be for a period of 30 days from contract award. The Contractor shall complete the necessary steps for assumption of the operation during the phase-in period and shall meet all requirements as specified in the contract with the beginning of full performance.

1.20 Safety: The Contractor shall follow AR 385-10, The Army Safety Program and TB MED 530, Paragraph 8- 201.14.

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1.20.1 Accident Report /Occupational Safety and Health Act (OSHA). The contractor shall provide a verbal report within one (1) hour and written follow-up report within four (4) hours after occurrence to the COR using DA Form

285. Original and one copy shall be submitted to the COR within three (3) calendar days after the occurrence whenever an accident occurs involving personal injury IAW AR 385-10, chapter 3. (Deliverable 0010).

1.21 Environmental Compliance: The contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Paragraph 5-5, Environmental Compliance and Protection Manual, MCO P5090.2.

1.22 Required Training: The following provides information on training requirements.

1.22.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within (15) calendar days after the contract start-date or within 30 calendar days of new employees' commencing performance (Deliverable 0006) Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion (Deliverable 0006) for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within fifteen (15) days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (Deliverable 0006) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

1.22.2 OPSEC SOP/Plan requirements. The contractor shall develop an OPSEC Plan/SOP within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. The SOP/Plan will include the government’s critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The Contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and government personnel work products that are obtained or generated in the performance of this contract. Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions. (Deliverable 0026)

1.22.3 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) days of employment under this contract (Deliverable 0027). Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable 0027). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months (Deliverable 0027). Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable 0027). If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable 0027).

1.22.4. Access to Government Information Systems. All contractor employees with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information system and then annually thereafter.

1.22.5. AT Awareness Training for Contractor Personnel Traveling Overseas. U.S. based contractors will comply with DFARS clause 252.225-7043. Information and guidance pertaining to DoD antiterrorism/force protection can be obtained from the Illesheim Anti Terrorism Officer.

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1.22.6 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) days after the contract is awarded and within thirty (30) days after new employees commence contract performance. (Deliverable 0033). Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable 0033). Training slides can be found on the Army OneSource we site: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.22.7 Information Assurance (IA) Training:

1.22.7.1 All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the Department of Defense (DoD) IA Cyber Awareness Training within 15 day before contract start date or effective date of incorporation of this requirement into the contract, whichever applies (Deliverable 0034). Fifteen (15) days after employment of new personnel. Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable 0034).

1.22.7.2 All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01- M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.22.7.3 All Contractor employees, including subcontractors, performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Verification of registration shall be provided to the COR within five (5) days after registration. (Deliverable 0035). Contractor personnel must complete refresher training every 12 months (Deliverable 0035). Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable 0035).

1.22.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion (Deliverable 0036). Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.htm

1.23 Authorization to Perform Services in Germany:

1.23.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.23.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

1.23.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor, or subcontractor, at any tier may be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.24 Notice to Proceed: Reserved.

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1.25 Electromagnetic Compatibility Directive: The Contractor certifies that all electrical and electronic equipment and appliances furnished are in compliance with the Electromagnetic Compatibility Directive 2004/108/EC. For radio transmitting and telecommunication devices furnished in the Federal Republic of Germany, the Contractor certifies that all such items have been approved by the Bundesamt fuer Zulassungen. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered or product liability claims caused by interference generated by furnished appliances or equipment are solely the responsibility of the Contractor.

1.26 Government Property and Services:

1.26.1 Services: The Government will provide and transport all rations to dining facilities unless otherwise directed by the COR.

1.26.2 Food Management Assistance Team (FMAT) Visits. A Department of the Army, FMAT may evaluate individual dining facilities to determine effectiveness and efficiency of the overall installation food program.

1.26.3 Veterinary Service. Installation medical authority representatives will randomly inspect food service operations for compliance with sanitation standards of TB MED 530.

1.27 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams. The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections. The contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the COR in writing within ten (10) calendar days of completion of the inspection. Contractor-owned or controlled structures and/or containers on U.S. installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the KO.

1.28 Personnel Hiring Actions and Training Determination: Federal Acquisition Regulation (FAR) Part 52.204-9, Personal Identity Verification of Contractor Personnel, establishes criteria for Contractors who require a Common Access Card (CAC) for either physical access to an installation or access to government information technology (IT) systems. The government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the government or working for the government under contract are suitable for the job and are eligible for a public trust or sensitive position.

1.29 Personnel Clearance Determination: The Contractor shall initiate background check requirements for all Contractor employees IAW DOD, HQDA, USEUCOM, USAREUR, and local policy. Upon favorable review and initiation of the PSI, the government may grant contractor personnel temporary access pending final adjudication of the PSI. The Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems, within two (2) days after receipt of CAC. The Contractor shall ensure Local Nationals (LNs) and Third Country Nationals (TCNs) applicants, who are or who are not residents of Germany meet the minimum 12 consecutive month German residency requirement; and U.S. applicants who meet the Standard Form (SF) 85P suitability requirement, are in compliance with the Army Europe Regulation (AER) 604-1, Personnel Security Screening, Local National Screening Program (LNSP); AR 380-19, Information Systems Security;

and AER 190-16, Installation Access Control, by the time their applications are received by the government. The 12 consecutive month Germany residency requirement applies to all contractor employees. The Contractor shall complete all hiring actions that includes but not limited to initial background checks, meeting suitability requirements, etc. no later than fifteen (15) calendar days after contract award. For any replacement contractor employees, the fifteen (15) calendar day requirement also applies for submission of background check forms to the COR.

1.30 Contingency Plan: The Contractor shall provide a contingency plan NLT than ten (10) calendar days prior to the start of full contract performance (Deliverable 0002). The purpose of the contingency plan is to provide the methodology and processes for acts of God, labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. The plan will cover the appropriate response, achieving recovery, and meeting performance standards when there is a disruption in normal workload. The Contractor shall describe in the contingency plan the methods and capabilities to assure continuity of operations during adverse situations or disruptions to normal workload. The Contractor’s contingency plan shall address at a minimum the following:

1. Primary issues.

2. Primary and alternate points of contact.

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3. Process to achieve recovery and resumption of full service.

4. Approach to recruitment and hiring of personnel on short notice for immediate replacement of the loss of personnel.

5. Assessment of the local labor market and the Contractor’s ability to hire qualified personnel.

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6. Process to be used to hire personnel.

7. Critical skills and transactional systems knowledge required to maintain performance and contingency for immediate loss of skills and knowledge.

8. Strategy for maintaining a trained workforce in Dining Facility Operations.

9. The Contractor shall continue to update and maintain the plan semi-annually or as required. As changes occur, submit proposed changes to the COR for review and acceptance.

10. Strike. In the event of a strike by Contractor personnel, the Contractor shall be responsible for the cost of any increased security as determined necessary by the Installation Commander/Director. The Contractor shall provide a strike contingency plan NLT than ten (10) calendar days prior to the start of full contract performance. (Deliverable 0023)

1.31 Weekly Report: The Contractor shall provide an accurate and timely weekly report summary of personnel actions to the COR seven (7) calendar days after the start of phase-in (Deliverable 0003) and every week on Mondays thereafter until the end of the contract. The Contractor shall include in the weekly report a summary of personnel actions, completed and pending. The summary shall include, but not limited to, name of employees, position, certifications, licensing, and training requirements, status of hiring actions, status of interim personnel clearances, and the Army Food Management Information System (AFMIS) access (both temporary and permanent).

1.32 DoD Common Access Card (CAC)/Access Identification Badge (ID Badge): Every Contractor employee shall obtain and possess an Access ID Badge and/or a DoD Common Access Card (CAC), as required by HSPD-12 and Directed-Type Memorandums (DTM) 08-003 and DODI-1000.13. DoD CAC is only required for the Manager, Ration and Administration Clerks, and Headcount Personnel. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for Information Technology (IT) access pending final adjudication of the PSI, the Contractor shall submit to the COR a request for the DoD CAC using the Trusted Agent Sponsorship System (TASS) located at https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp (Deliverable 0004).

The Contractor shall safeguard all CAC and/or ID Badges. Contractor employees shall not share CAC and/or ID Badges. Each Contractor employee shall always wear the ID Badges(s) conspicuously on his or her outer clothing above the waist on the front side of the clothing while working on the installation. Dining Facility Manager’s title shall be identified as a title under the name on the ID Badge. Contractor employees not wearing the ID Badge, shall be challenged, removed from the work area, and/or denied access to the host installation.