PWS_(DRAFT)_FULL_FOOD_SERVICE-ILLESHEIM _GERMANY.docx

PERFORMANCE WORK STATEMENT (PWS)

FULL FOOD SERVICE

For DFAC – Flight Line Inn Dining Facility Storck Barracks, Building 6628 Illesheim, Germany

HQ USAREUR G4

Part 1

General Information

Vision Statement: The primary mission of the dining facility is to provide a quality services in support of the installation food service program that supports the warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses dining facility management functions, food preparation, facility sanitation and janitorial duties. Performance criteria for overall dining facility duties fall under contractor responsibilities.

1. Introduction: This is a non-personnel services contract to perform the requirements described in the PWS and contract. The Contractor shall provide dining facility management, food preparation, headcount, and food service sanitation services at the Flight Line Inn Dining Facility located at Storck Barracks, Illesheim, Germany. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the government.

1.1 Background: Illesheim, Germany is home to the future USAREUR reception, integration, and training location for the Aviation Regionally Aligned Forces. Food service operations are required to support Soldiers that will reside at the location; projected headcount will range from 75 - 500. COR will provide quarterly projections.

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO) or his/her designated representative (Contracting Officer’s Representative-COR).

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part 6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house government personnel or by other contractors.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall maintain accurate and complete records, files, and libraries of documents to include all U.S. German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives: Full food service management, food preparation, headcount, and food service sanitation is required to support the garrison. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform food service management, food preparation, headcount, food service sanitation, and Government Furnished Property (GFP) and services management, as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract.

1.4 Functional Areas: Services includes dining facility management, administration management, subsistence management, food preparation, headcount, and food service sanitation. The contractor shall accomplish all tasks required to provide quality, nutritious meals as defined in AR 30-22 and DA PAM 30- 22. The contractor shall accomplish all tasks required to provide food service sanitation and dining facility attendants’ services as defined in the Performance Work Summary (PWS) and TB MED 530. Projected headcount is located as TE 4.

1.5 Period of Performance: The period of performance shall be for one (1) Base period of 12 months and two (2) twelve month option periods.

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period: In order to allow for a smooth and orderly transfer of responsibility for the dining facility and dining facility food operations from the incumbent Contractor to the new Contractor, the Contractor shall participate in a period of phase-in during which the incumbent Contractor shall continue to perform the services. This period will commence upon award of the contract and will continue for a period not to exceed twenty (30) calendar days. Within fifteen (15) calendar days of the start of phase-in of the contract, the Contractor shall complete all hiring actions that includes, but not limited to, initial background checks, eligibility requirements, etc. for all personnel required to perform the requirements of the Contract and on-board by the start of full performance. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The phase in period will only be for the Dining Facility Manager, Ration Clerks, and Administration Clerks. It will be for the period of 15 November 2016 to 15 December 2016. Prior to completion of the phase-in period, the COR will assess the Contractor’s ability to perform the mission. The Contractor shall complete the necessary steps for assumption of the operation during the phase-in period and shall meet all requirements as specified in the contract with the beginning of full performance. If the Contractor fails to successfully complete all tasks required under phase-in, the government reserves the right to extend phase-in until all tasks are completed.

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Dining Facility Manager physically present on-site during normal duty hours. The Dining Facility Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, home and mobile telephone number of the Dining Facility Manager. A Contractor employee shall be designated to act for the Dining Facility Manager when work is being performed outside of duty hours, or during the Dining Facility Manager’s absence. Both the Dining Facility Manager and the Contractor employee filling in for the Dining Facility Manager, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract (Deliverable 0001).

1.6.3 Contractor Responsiveness: The Dining Facility Manager or designated alternate shall be available for telephone communication or site attendance, with the COR, 0530 to 1930, Monday – Friday; and between the hours of 0730 to 1930, Saturday, Sunday, and Holidays, except when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings during the week and Holidays. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Dining Facility Manager or designee responds to all calls within a time not to exceed (2) two hours after notification of the call by the answering machine and/or service. The Dining Facility Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS. In the event of the replacement of the Dining Facility Manager or designated alternate, the Contractor shall submit proposed substitution(s) to the COR, in writing No Later Than (NLT) five (5) working days before the event.

1.6.3.1 Personnel Hiring Actions and Training Determination: Federal Acquisition Regulation (FAR) Part 52.204-9, Personal Identity Verification of Contractor Personnel, establishes criteria for Contractors who require a Common Access Card (CAC) for either physical access to an installation or access to government information technology (IT) systems. The government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the government or working for the government under contract are suitable for the job and are eligible for a public trust or sensitive position.

The Contractor shall complete all necessary personnel clearance actions and Systems Access Requests and the training identified in this PWS NLT 10 working days prior to the start of full contract performance. The Contractor shall review training records of personnel hired from the preceding contractor/contract to determine if the employee has taken the Food Service Operations training in their assigned functional area(s). If employees retained from the previous contract or new employees hired have not received the training in the preceding one (1) year, they shall complete the training provided by the Contractor for their assigned functional area during phase-in.

1.6.3.1.1 Personnel Clearance Determination: The Contractor shall initiate background check requirements for all Contractor employees IAW DOD, HQDA, USEUCOM, USAREUR, and local policy. Upon favorable review and initiation of the PSI, the government may grant contractor personnel temporary access pending final adjudication of the PSI. The Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems, fourteen (14) calendar days prior to the employee’s start date. The Contractor shall ensure Local Nationals (LNs) and Third Country Nationals (TCNs) applicants, who are or who are not residents of Germany meet the minimum 12 consecutive month German residency requirement; and U.S. applicants who meet the Standard Form (SF) 85P suitability requirement, are in compliance with the Army Europe Regulation (AER) 604-1, Personnel Security Screening, Local National Screening Program (LNSP); AR 380-19, Information Systems Security; and AER 190-16, Installation Access Control, by the time their applications are received by the government. The Contractor shall complete all hiring actions that includes but not limited to initial background checks, meeting suitability requirements, etc. no later than fifteen (15) calendar days after contract award.

1.6.3.1.2 Contingency Plan: The Contractor shall provide a contingency plan NLT than ten (10) calendar days prior to the start of full contract performance. The purpose of the contingency plan is to provide the methodology and processes for assessing the situation, determining the appropriate response, achieving recovery, and meeting performance standards when there is a disruption in normal workload. The Contractor shall describe in the contingency plan the methods and capabilities to assure continuity of operations during adverse situations or disruptions to normal workload. The Contractor’s contingency plan shall address at a minimum the following:

1. Primary issues.

2. Primary and alternate points of contact.

3. Process to achieve recovery and resumption of full service.

4. Approach to recruitment and hiring of personnel on short notice for immediate replacement of the loss of personnel.

5. Assessment of the local labor market and the Contractor’s ability to hire qualified personnel.

6. Process to be used to hire personnel.

7. Critical skills and transactional systems knowledge required to maintain performance and contingency for immediate loss of skills and knowledge.

8. Strategy for maintaining a trained workforce in Dining Facility Operations.

9. The Contractor shall continue to update and maintain the plan semi-annually or as required. As changes occur, submit proposed changes to the COR for review and acceptance.

10. Strike. In the event of a strike by Contractor personnel, the Contractor shall be responsible for the cost of any increased security as determined necessary by the Installation Commander/Director. The Contractor shall provide a strike contingency plan NLT than ten (10) calendar days prior to the start of full contract performance (Deliverable 0002).

1.6.3.1.3 Weekly Report: The Contractor shall provide an accurate and timely weekly report summary of personnel actions to the COR seven (7) calendar days after the start of phase-in (Deliverable 0003) and every week on Mondays thereafter until the end of the contract. The Contractor shall include in the weekly report a summary of personnel actions, completed and pending. The summary shall include, but not limited to, name of employees, position, certifications, licensing, and training requirements, status of hiring actions, status of interim personnel clearances, and the Army Food Management Information System (AFMIS) access (both temporary and permanent).

1.6.3.1.4 DoD Common Access Card (CAC)/Access Identification Badge (ID Badge): Every Contractor employee shall obtain and possess an Access ID Badge and/or a DoD Common Access Card (CAC), as required by HSPD-12 and Directed-Type Memorandums (DTM) 08-003 and DODI-1000.13. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for Information Technology (IT) access pending final adjudication of the PSI, the Contractor shall submit to the COR a request for the DoD CAC (Deliverable 0004).

The Contractor shall safeguard all CAC and/or ID Badges. Contractor employees shall not share CAC and/or ID Badges. Each Contractor employee shall wear the ID Badges(s) conspicuously on his or her outer clothing above the waist at all times while working on the installation. Dining Facility Manager’s title shall be identified as a title under the name on the ID Badge. Contractor employees not wearing the ID Badge, shall be challenged, removed from the work area, and/or denied access to the host installation. The Contractor shall not display or use any badge as a means of personal identification outside the installation.

Contractor employees attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor employees shall obtain and wear badges in the performance of this service.

In the event that a Contractor employee damages or loses his or her CAC and/or ID Badge, the Contractor shall report the lost or damaged CAC and/or ID Badge within two (2) working hours of damage or loss to the COR. The Contractor shall arrange for a replacement CAC and/or ID Badge. The Contractor shall return all government-furnished CAC and/or ID Badge (s) to the government either within 12 hours of the completion of the contract or upon termination of an individual’s employment, whichever comes first.

1.6.3.2 Information System Security: All Contractor personnel provided with access to government-furnished computers and systems shall observe IT security policies and procedures as provided by the COR. The Contractor shall notify the COR within six (6) hours when Contractor personnel no longer require access to government systems (personnel resignation, reassignment, termination, or completion of portions of the contract). The Contractor shall observe all copyright agreements. In the interest of protecting government systems from computer viruses, the Contractor shall neither use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites when using government-Furnished Data Systems. The Contractor shall use only government-furnished software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to notify the COR within one (1) hour of incident for repair of the damage and shall incur all damage costs to the government. The Contractor shall ensure there is no impact on delivery schedules.

1.6.3.3 Government-Furnished Data Systems: The Government will furnish and the Contractor shall use the Government-Furnished Data Systems in the performance of the contract requirements. The Contractor shall request IT access for employees requiring access and passwords to the Government-Furnished Data Systems. The Government is responsible for the upgrade and maintenance of Government-Furnished, non-commercially available systems. Contractor access to Government-Furnished IT data systems shall be granted on a “need-to-know” basis, IAW IA Management Controls and IA Technical Controls to Contractor personnel who will perform data input and retrieval functions.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the government to provide effective communication and impart necessary information. The Dining Facility Manager or designated representative shall attend meetings as requested by the government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.6.5 Hours of Operation: The Contractor is responsible for conducting business seven (7) days per week, between the hours of 0530 to 1930, Monday – Friday; and between the hours of 0730 to 1930, Saturday, Sunday, and Holidays, except when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings during the week and Holidays. The hours of operation for the DFAC Meal Schedule are IAW the PWS for this contract. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Operating Hours – Flight Line Inn Dining Facility Storck Barracks, Building 6628 Illesheim, Germany

Mon-Fri: Breakfast 0700-0845 hrs. Lunch 1130-1300 hrs. Dinner 1700-1830 hrs.

Sat, Sun & Holidays: Brunch 0900-1030 hrs. Lunch 1330-1500 hrs.

Midnight Meals (MM) – No meal Service Mon – Sun

1.6.6 Recognized Holidays: The contractor is required to perform services on the following U.S. holidays and Legal holidays in Germany.

1.6.7 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan is due within 30 days after contract award to the COR and within 5 working days when changes are made thereafter (Deliverable 0005). After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.9 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10 Place of Performance: The work to be performed under this contract will be performed at Illesheim, Germany, Storck Barracks, Building 6628.

1.6.11 Type of Contract: The government will award a Firm Fixed Contract.

1.6.12 Security Program: The Contractor or any representative of the Contractor entering DoD, USAREUR, or local locations to perform contract requirements shall abide by all security regulations and may be subject to security inspections IAW AE Regulation 525-13, Military Operations, Antiterrorism. Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving the DoD, USAREUR, or local locations pursuant to regulatory guidance.

All Contractor personnel shall conduct themselves IAW acceptable business decorum at all times. The Contractor shall remove any individual from the site whose continued presence or employment on this contract is deemed by the KO or COR to be contrary to the public interest, deemed to adversely affect health, morale, welfare, or good order and discipline on the installation, or inconsistent with the best interests of national security.

AT Level I Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas shall complete AT Level I awareness training within fifteen (15) calendar days after the contract start-date or within 30 calendar days of new employees' commencing performance. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR AT Level I awareness training is available online at https://atlevel1.dtic.mil/at. (Deliverable 0006).

iWATCH Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program IAW the training standards provided by the Antiterrorism Officer. This locally developed training shall inform contractor employees of the types of behavior to watch for and instruct contractor employees to report suspicious activity to the COR. This training shall be completed within ten (10) calendar days after contract award and within fifteen (15) calendar days after new employees commence contract performance.

1.6.13 Physical Security: The Contractor shall ensure the physical security of all Government property, accountable property or information provided under this contract is secured and protected against theft, sabotage, or other acts constituting illegal destruction. The Contractor shall control access by locking or unlocking the areas or facilities provided for the Contractor’s use in the performance of the contract requirements. The Contractor shall lock all overhead doors, cages, vaults, warehouse doors, windows, and other areas for reasons of internal security before leaving an area unattended and prior to the conclusion of any working day. In the event a Contractor area is found unsecured or there is a response to an alarm during non-duty hours, the Contractor’s Point of Contact (POC) will be contacted to secure the area. The Contractor shall inform the COR of the results of the alarm response. The Contractor shall report any facility security violations to the COR within one (1) hour of discovery.

1.6.14 Key and Lock Control of Contractor Operated Facilities: The Contractor shall establish and maintain a Key and Lock Control Program as part of the Quality Control Plan. The Contractor shall safeguard keys furnished to the Contractor by the government. The Contractor shall utilize an automated key control system or an equivalent substitute as a means of key control. The Contractor shall designate in writing to the COR a key custodian to manage the key control program by the start of full performance. (Deliverable 0007).

The Contractor shall develop and maintain a roster of employees with key or lock access requirements for key control boxes or equivalent system. The Contractor shall provide the COR updated rosters as information changes (Deliverable 0008). The Contractor shall keep all keys within the Key and Lock Control Program under continuous accountability at all times and shall limit the number of individuals authorized to draw keys to a minimum commensurate with security and operational requirements. The Contractor shall not remove keys from the work area or issue them as personal possession keys.

The Contractor shall not duplicate keys or allow their use by unauthorized Contractor personnel. The Contractor shall report any deviation from these rules or lost keys to the COR within one (1) hour after discovery of occurrence and submit a detailed written report by close of business (COB) the same working day (Deliverable 0009). If lost keys are discovered at the end of the day and it is not possible to submit a written report to the COR by COB the same working day, the Contractor shall submit the report within two (2) hours at the beginning of business on the next working day. The Contractor shall reimburse the government for all costs associated with replacing locks or re-keying required because of keys being duplicated or lost by the Contractor.

If using locking devices with combinations, the Contractor shall safeguard combinations and provide them to only authorized personnel. The Contractor shall change combinations when any personnel having access to the combination are reassigned, separated, or no longer have a need for this information, or the combinations have been subjected to compromise.

1.6.15 Qualifications:

Dining facility manager (DFM) and alternate dining facility managers, administrative personnel, and subsistence management personnel must have an Army Food Management Information System (AFMIS) user account and an Over the Counter Channel (OTCnet) user account. They must understand and operate the AFMIS and OTCnet systems. The Dining Facility Manager shall have language proficiency equal to Level 3, i.e. Personnel must be able to speak and write the English/Host Nation language correctly and fluently. They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible. Food service Sanitation personnel shall have language proficiency equal to Level 1, i.e. Personnel must speak and read English /Host Nation Language sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

1.6.15.1 Special Qualifications: Ensure that all Contractor and subcontractor personnel accessing DoD computer system successfully complete mandated computer training, including Computer User Security Training (Information Awareness Training) from website https://is.signal.army.mil. All contractor employees with access to a Government information system shall be registered in the Army Training Certification Tracking System (ATCTS) Maintain certificate(s) of completion for DoD mandated Computer User Security Training (Information Awareness Training) for all Contractor personnel that are DoD automation users.

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.17 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 Key Personnel: The following personnel are considered key personnel by the government: contract manager/Alternate contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are: The Contract Manager and Alternate must have 24 semester hours in business management. The Dining Facility Manager must have 5 years of supervisory experience. The same person may hold the Dining Facility Manager and Contract Manager positions however, that person must meet the qualifications of both positions.

1.6.19 Contractor Travel: Contractor Dining Facility Manager shall be required to travel to USAREUR sponsored one day quarterly food service management board (FSMB) meetings, and attend meetings, conferences, and training. Contractor travel expenses will be included in firm fixes price of contract. Projected locations for the FSMB include Stuttgart, Wiesbaden, and Kaiserslautern.

1.6.20 Other Direct Costs: Not Applicable

1.6.21 Data Rights: The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.22 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.23 Safety: The contractor shall follow AR 385-10, The Army Safety Program and TB MED 530, Paragraph 8-201.14.

1.6.24 Environmental Compliance: The contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Paragraph 5-5, Environmental Compliance and Protection Manual, MCO P5090.2.

1.6.25 Accident Report /Occupational Safety and Health Act (OSHA). The contractor shall provide a verbal report to the COR within 4 hours after occurrence and a written follow-up report using DA Form 285. Original and one copy shall be submitted to the COR within 3 calendar days after the occurrence whenever an accident occurs involving personal injury IAW AR 285-40, chapter 3. (Deliverable 0010).

1.6.26 Installation Commander’s Authority: Pursuant to 18 U.S.C. Section 1382, the Installation Commanders have inherent authority to take necessary action or deny access to the installation to individuals who demonstrate inappropriate behavior or misconduct which threatens the safety, health, education, and morale of military and civilian resident workforce of Army in Germany.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions And Acronyms:

2.1 Definitions:

Acceptable Quality Level (AQL) - The AQL is a designated value (percent) of defective outcomes/service that the government indicates will be accepted using acceptable sampling techniques and procedures.

Administrative Contracting Officer (ACO). A Contracting Officer who is administering contracts.

Army Federal Acquisition Regulation Supplement (AFARS) - The Army's supplement to the Federal Acquisition Regulation.

Commercial and Government Entity (CAGE) Code - An identification code assigned to the Contractor and is required by the Contracting Officer (Property Administrator) and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer (KO) - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR). An individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

Contract Discrepancy Report (CDR). A formal method documenting unsatisfactory contractor performance (contract deficiencies and defects against the AQL) in the contract file.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Local Access Network Connections (LAN) - An installation landline connecting the Army Management Information System modules to the mainframe computer system.

Lot - The total number of service outputs in an evaluation period, as defined in the AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

Percent of Sample Found Defective - A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non-performance.

Performance Requirements Summary (PRS) - The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the government to assure the Contractor is fulfilling the terms of the contract.

Performance Standard - A measurable output or result associated with the performance-based description of a requirement found in the PWS.

Physical Security - Actions that prevent the loss or damage of government property.

Planned Sampling - A sampling (inspection) method used to evaluate contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the approved cleaning plan.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Random Sampling - A sampling (inspection) method used to evaluate contract tasks and services performed daily. It is the primary method for measuring contract performance. Each service output in a lot has an equal chance of being selected for inspection. The results of random inspections are evaluated against the number of allowable defects to determine the overall quality of the lot (service).

Sample - A sample (inspection) consists of one or more service outputs drawn at random from a lot. The number of outputs in the sample is the sample size.

Subcontractor - One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2. Technical Definitions Peculiar to this Contract

Accredited Sanitation Program - A certificate program that has been evaluated and listed by an accrediting agency as conforming to national standards that certify individuals. Managers and supervisors shall satisfy one of the following requirements:

a. Satisfactorily complete the Educational Foundation of the National Restaurant Association Course in Applied Food Service Sanitation.

b. Pass an examination from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification Program.

c. Satisfactorily complete of a course of study that is offered from an accredited college or university approved by the Installation Medical Authority.

Army Food Management Information System (AFMIS) - An automated record keeping system used in dining facilities to perform various functions that includes processes and outcomes; e.g., Meal Production Planning, Inventory, Transfers, financial liability investigation of property loss (FLIPL)/Statement of Charges, Inquiries, Headcount Maintenance, Batch processing. These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories; facilitate returns to inventory; provide inventory accountability; perform headcount entries; and inquire against a variety of files. The AFMIS system includes a Dining Facility Operations (DFO) terminal located within each dining facility, interfaced with an installation minicomputer, operating system and application software.

Army Food Program - A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison dining facilities and in the field.

Army Ration Credit System (ARCS) - An issue and accounting procedure used by appropriated fund dining facilities. Dining facilities that operate within the Army Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

Basic Allowance for Subsistence (BAS) - A cash allowance paid to military personnel in lieu of subsistence.

Basic Daily Food Allowance (BDFA) - The computed monetary daily value of a ration. This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in dining facilities.

Batch Function - The AFMIS function used to forecast headcount print daily batch reports and Master Item File price update reports, and process equipment replacement records.

Brunch - A meal consisting of food items served during breakfast and lunch. This combined meal is served during an extended time period beginning at early or mid-morning and ending shortly after the noon hour. When a brunch is served a supper follows.

Clean. Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

Critical Control Point - An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

Diner Satisfaction - Methods of feedback through a variety of surveys and comment programs to determine the degree to which the Contractor is meeting or exceeding contract requirements and established quality levels of food and service.

Dinner - Typically, the third meal of the day, or evening meal of each day, served during late afternoon or early evening.

Dinnerware - Eating, drinking, and serving utensils for table use, such as flatware including knives, folks, and spoons; hollowware including bowls, cups, serving dishes, and tumblers; and plates.

Dining Facility Account - The dining facility account is a record of food purchased, issued, used, and on hand as reflected in dollars.

Dining Facility Operations (DFO) Subsystem - A part of AFMIS used to control subsistence and headcount. The DFO Subsystem consists of seven functions: Meal production Planning, Inventory, Transfers, ROS/SOC, Inquiries, Headcount Maintenance, and Batch Processing.

Discount Meal Rate. The rate charged to reimburse the government for subsistence at Army appropriated fund dining facilities.

Educational Foundation of the National Restaurant Association (NRA) - Educational Foundation of the National Restaurant Association, (20 North Wacker Drive, Chicago, IL 60606) is a non-profit education foundation created by restaurateurs and other food service executives and governed by a board of trustees, representing all sectors of the industry and associated academic and commercial institutions.

Educational Testing Service - The Educational Testing Service of Princeton, NJ is a nonprofit corporation engaged in test development, test administration and educational research. The Food Protection Certificate Program test is designed to test persons who have ongoing on-site responsibility for protecting the consumer from foodborne illness in food preparation, serving, or eating establishments. Educational Testing Service, Food Protection Certification Program, CN 6515, Princeton, NJ. 085416515.

Expendable/Durable Supplies - Items, which are consumed in use, regardless of type classification or unit, price.

Facilities - Government furnished buildings provided to the Contractor for use in performing tasks and services of this contract.

Meal Service for Remote Site Feeding - Tasks associated with preparing meals including beverages, packaging food for shipping from a garrison dining facility to feed soldiers at field training sites.

Food borne Disease Outbreak - The occurrence of two or more cases of a similar illness resulting from the ingestion of a common food.

Food Contact Surface - A surface of equipment or utensils with which food normally comes in contact. This includes equipment and utensils from which food may drain, drop or splash back into food, or onto surfaces normally in contact with food.

Food Handlers - Food service personnel who work where unsealed, raw food or drink is handled, processed, prepared or served and personnel who touch food or food contact surfaces.

Full Food Service (FFS) - Those activities that comprise the full operation of an Army dining facility.

Government Furnished Property (GFP). All facilities, equipment, food and supplies owned or leased by the government provided to the Contractor for use in performance of this contract.

Government Property - All property owned by or leased to the government or acquired by the government under the terms of the Contract. Government property includes both Government furnished property and Contractor-acquired property as defined in FAR 45.101.

Government Property Administrator (GPA) - A government representative who is responsible for transfers of Government Furnished Property from organizations/units to contracts and return upon contract completion. The GPA may be the COR.

HACCP Plan: A written document that delineates the formal procedures for following the Hazard Analysis Critical Control Point (HACCP) principles developed by the national Advisory Committee on Microbiological Criteria for Foods.

Hazard: a biological, chemical, or physical property that may cause an unacceptable consumer health risk.

Headcount Maintenance Function. The AFMIS function used to review, perform file maintenance and print reports for headcount and cash collections. It includes processes to update and report signature blocks as well as disbursing office data for the Cash Collection Voucher Report.

Holiday Meal Charges - The rates to be charged for the Thanksgiving, Christmas, and the Army Birthday.

Inquiries Function - The AFMIS function used to review dining facility files.

Inquiry - A database for information (asking/inquiring/accessing), also called query.

Installation Commander - A commander of any Army installation, military community for USAREUR, area commander for EUSA, state adjutant general for ARNG, and MUSARC commander for USAR.

Installation Food Program Manager or Food Advisor - An officer, warrant officer, noncommissioned officer, or Department of the Army civilian responsible to the installation commander for matters relating to food service.

Installation Medical Authority (IMA) - Installation Medical Authority refers to the Unit Surgeon, Command Chief Surgeon, U.S. Army Medical Center Commanders, and the Director of Health Services or Center Commanders, and the Director of Health Services or his/her representative responsible for defining, setting and…