PWS_W912PA-18-Q-0005.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Cleaning Contract for U.S. Government Housing Quarters and Apartments in the Netherlands

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of services/Introduction: This is a non-personal services contract to provide cleaning of Government housing and apartments in the Netherlands. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The cleaning contract has been in effect since 2011 (USAG-Schinnen). The contract is in place to provide a clean and sanitized quarters for incoming personnel.

1.3. Scope: The Contractor shall provide non-personal services for cleaning of Government houses and apartments in the Limburg area to include those after the services is complete that the service member can move in without further cleaning actions necessary. The contractor shall accomplish the cleaning of the property following all safety and environmental standards put out from the American and Dutch Governments. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO).

1.4 Objectives: The contractor will provide all cleaning equipment and transportation to and from site.

They will also bring all cleaning supplies.

Contractor is responsible to clean all types of surfaces to a clean and sanitized condition.

Contractor will complete all tasked assigned to a unit to completeness, including quality control, physical security, safe guarding of US property, damages, key control, environmental control, and energy conservation.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

Base Year 01 April 2018 – 31 March 2019 Option Year I 01 April 2019 – 31 March 2020 Option Year II 01 April 2020 – 31 March 2021

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS Once, within 30 days of contract award. The contractor shall develop and implement procedures to identify, Page 2 of 20 Rev 02-Feb 2018 prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

b. How the contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the contractor will ensure all keys issued will remain controlled items (See 1.4.xx Key Control)

f. How the contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

g. How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: U.S and Host Nation Holidays:

American Holidays Dutch Holidays

New Year’s Day

Labor Day 1st New Year's Day 01 January

Ascension Day varies yearly

Martin Luther King Jr.’s Birthday

Columbus Day Good Friday varies

Pentecost Whit- Monday varies yearly

President’s Day Veteran’s Day Easter Monday varies

Christmas Day 25 December

Memorial Day Thanksgiving Day The Kings Birthday 27 April

2nd Christmas Day 26 December

Independence Day Christmas Day Liberation Day 5 May

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Contractor shall perform Custodial Services as per PWS on U.S. Government recognized holidays.

Contractor shall NOT perform any Custodial Services on Recognized Dutch Holidays.

(If the U.S. Holiday and the Dutch holiday fall on the same date, the contractor is not required to perform custodial services).

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800-1630 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The list of housing changes all the time. The cleaning contract will cover the houses and apartments in the Schinnen/ Limburg area.

1.6.7 Type of Contract: The government will award an Indefinite Delivery-Indefinite Quantity (IDIQ) contract.

1.7 Security Requirements:

1.7.1 Security Program: Contractor personnel performing work under this contract must have a Certificate of good conduct (Verklaring omtrent het gedrag, VOG) before the start of services, and must maintain the level of security required for the life of the contract.

1.7.2. Personnel Security Clearance Requirements N/A

1.7.3 Installation Access: See clause 5152-225-4001 -- INSTALLATION CLEARANCE REQUIREMENTS (June 2016) in the Request for Quotations/Contract. Contractor personnel must possess a valid ID for entrance to the installation with a sponsor’s signature. The contractor shall provide an installation pass log within [thirty (30)] calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

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Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.7.5 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan [if applicable]. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.7 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

Page 5 of 20 Rev 02-Feb 2018 coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.8 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager and his alternate. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 - 1630, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below:

Key Personnel will have the ability to speak and read English. They will have a minimum of five plus years in the cleaning field and three plus years in management field. The alternate will be able to fill in the paper work and able to understand and speak English when asked questions.

1.7.9 Special Qualifications: Any person working under this contract will have or acquire a VOG in good standing during their employment involving the cleaning of Government properties.

1.7.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27- 715 Contractor Identification.

1.7.11 Contractor Travel: not applicable.

1.7.12 Other Direct Costs: not applicable

1.7.13 Data Rights: not applicable

1.7.14 Non-Disclosure Requirements: N/A

1.7.15 Non-Disclosure Statements N/A:

1.7.16 Organizational Conflict of Interest (OCI): N/A

1.7.17 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty day prior and thirty day at the end of contract to clear up any outstanding issues phase in/ phase out periods. During the phase in period, the Contractor shall become familiar

Page 6 of 20 Rev 02-Feb 2018 with performance requirements in order to commence full performance of services on the contract start date.

1.7.18 Safety: Safety requirements: The contractor shall comply with paragraph 1.7.20.1 below.

1.7.18.1 Safety Plan and Program: Safety requirements: The contractor shall comply with the Dutch Safety requirements/ regulations to the extent that these do not interfere with the provisions of this contract.

Contractor must comply with Host Nation ARBO regulation.

1.7.19 Environmental Compliance:

The Contractor shall comply with all U.S., European and Dutch Environmental Protection Standards.

a) AER 200-1, Army in Europe Environmental Quality Program, 26 October 2007 www.eur.army.mil/aepubs/publications/AER200-100.pdf

b) AR 200-1, Environmental Protection and Enhancement, 13 December 2007 www.dodnaturalresources.net/AR200-1_2007.pdf

c) Final Governing Standards (FGS) for the Netherlands, February 2010 www.dtic.mil/dtic/tr/fulltext/u2/a602154.pdf

d) Garrison Environmental Management System (EMS) Policy, procedures and requirements www.bavaria.army.mil/docs/Environmental_EMS_Training_English.pdf

e) Applicable Host Nation (HN) statutes/standards related to environmental compliance, protection and management, and pollution prevention https://www2.usgs.gov/.../Environmental%20Management%20and%20Compliance%2...

f) Executive Order 12856 “Federal Compliance with Right-to-Know Laws and Pollution Prevention Requirements”, 03 August 1993 https://www.gpo.gov/fdsys/pkg/WCPD-1993-08.../WCPD-1993-08-09-Pg1556.pdf

g) DODI 4715.4, “Pollution Prevention”, 18 June 1996, and Administrative Reissuance Incorporating Change 1, 06 July 1998 https://my.nps.edu/.../4715.4_Pollution_Prevention.../870f9e5d-8470-4390-acd9-0c1...

h) DoD Memorandum, “New DoD P2 Measure of Merit”, May 1998 www.oregon.gov/OMD/AGI/env/docs/regulations/.../p2_plan_guidance_june01.pdf

i) ISO 14001, Environmental Managements System, 15 November 2004 https://www.iso.org/standard/60857.html

j) Occupational Safety & Health Administration (OSHA) and OSHA equivalent regulations https://www.osha.gov/

l) USACE Safety & Health Requirements Manual (EM-385-1-1; Sept 2008)

m) ADR – Accord Européen relative au transport international des marchandises Dangereuses par Route (European agreement for international shipping of dangerous goods) www.usace.army.mil/Safety-and...Health/Safety-and-Health-Requirements-Manual/

1.7.19.1 Environmental Compliance Plan and Program: The contractor shall comply with all applicable environmental protection directives. The contractor shall follow all manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness and material handling. Upon occurrence of any spills that could enter the sewer system or could cause any harmful environmental affects, the contractor or his agent shall immediately report this

Page 7 of 20 Rev 02-Feb 2018 to the COR. The paint to be used shall be on water base or acryl, both interior and exterior work.

The use of lead – based paint is not allowed.

1.8 Required Training: 1.8.1, 1.8.2, and 1.8.3 with (CAC) access otherwise a VOG is required.

1.8.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within [Thirty (30)] calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or [Thirty (30)] calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within [Thirty (30)] calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within [ten (10)] calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within [ten (10)] calendar days after completion of the training.

1.8.2 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training.

1.8.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within [Thirty (30)] calendar days after the contract is awarded and within [Thirty (30)] calendar days after new employees commence contract performance, with the results reported to the COR within [Thirty (30)] calendar days after the contract is awarded.

1.8.4 Information Assurance (IA) Training: N/A

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

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Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

ARBO Arbeids Omstandigheden ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AFH Army Family Housing AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense EMH Enterprise Military Housing FAR Federal Acquisition Regulation GLQ Government-Leased Quarters HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit UPH Unaccompanied Personnel Housing VOG Verklaring omtrcnt het gedrag (Good Behavior clearance)

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: N/A

3.2 Facilities: N/A

3.3 Utilities: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: N/A

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor-Furnished Items and Responsibilities:

4.1 General: All Contractor furnished property and material shall meet applicable Federal, regional, local, Department of Defense and Army laws, codes, and regulations. The Contractor's property shall be operational as intended by the manufacturer, safe, clean, and suitable for use at a military installation. All Contractor furnished property and equipment are subject to Contracting Officer inspection at all times. The contractor shall furnish all facilities, materials, equipment and services necessary in the performance of this contract.

The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall provide all the materials that is needed to properly clean the facilities according to the PWS.

4.4 Equipment: The Contractor shall provide all the equipment that is needed to properly clean the facilities in accordance to what is stated in the PWS.

4.5 Common Access Cards (CAC): N/A

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PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall provide what is all encompassing for cleaning services of Government houses in the Limburg area.

5.2 Task Heading: Recurring Services: After the receipt of the Delivery Order DD 1155 or SF 1449 the contractor shall commence the work in accordance with the specifications, at the indicated date and in coordination with contract Inspector.

5.2.1 Floor, Baseboards: Stains as well as dirt sediments shall be removed; ceramic tiles and concrete will be damp mopped, including under furniture and equipment. The use of products that comply with environmental regulations and do not damage the floor covering in order to remove all dirt sediments, footprints, and stains will be used. Clear water will be used for the final rinsing.

In the garages, all oil, grease and tire stains will be removed by means of a product that is designed for that purpose and complies with environmental standards.

In the case of wooden floors that are newly refinished for less than six months old (without the first coat of sealant) are replaced by PVC tiles that are less than three months old, the wooden floor shall be polished (but not waxed) with emulsion-type polish that will not build-up (or else it will damage the wooden floor sealer). Wood floors are sealed with a U.S. Federal Standard Type TT- C 542 E (2) Type 1 Class A sealer or the European equivalent. Care shall be taken not to damage floor surfaces with cleaning materials.

Floor wax and marks shall be removed from baseboards by a clean cloth so no marks or residue are present from the wax.

In garages where the floor surfaces are painted the surface shall be damp mopped to remove all dirt / grease spots, and floor drains shall be cleaned of residue.

5.2.1.1 Stripping/ Waxing: Stain as well as dirt sediments shall be removed, floors need to be cleaned before stripping of Marmoleum/ Linoleum floors. Waxing of Marmoleum/ Linoleum floors shall be accomplished with matte or glossy wax.

5.2.2 Rugs, Carpets: Rugs and carpets shall be vacuumed and cleaned and all spots removed from the carpet; if a pet order is present, a deodorizer shall be used.

5.2.3 Shampooing of Rugs, Carpets: Rugs and carpeting shall be shampooed (or dry shampooed if wooden floor) using a professional carpet cleaning machine. After cleaning, the rugs shall be dried and placed in their original position.

5.2.4 Walls, Ceilings and Woodwork: Cobwebs, dirt, smudges, crayon marks, food particles, grease and other stains shall be removed from walls and ceilings to include sockets and switches.

Furniture and equipment shall be moved to allow cleaning the walls behind these items and, after cleaning, be replaced in proper position. Ceilings and walls are normally painted with latex paint;

care shall be taken not to damage these surfaces. Baseboards, shoe moldings, wood trim and railings shall be cleaned to remove dust, dirt and stains.

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5.2.5 Windows: The inside and outside surfaces of windows, glass doors, window frames and window sills; curtain rods, blinds and all hardware shall be cleaned and free of spots, streaks and film. Nails, staples and thumbtacks shall be removed.

5.2.6 Fly Screens and Shutters: Fly screens and the space between window and screen shall be cleaned to be free from dirt, grease and other foreign matter and shall be securely refastened to their retaining devices. All shutters of ground floor shall be cleaned from both sides. Those not accessible from inside shall be cleaned from the outside, shutter frames included.

5.2.7 Interior and Exterior Doors: Interior and exterior doors including frames and garage doors shall be washed of dirt and streaks on both sides. Door knobs, hinges and related hardware shall be cleaned

5.2.8 Light Fixtures/Smoke Detectors: All components, including incandescent bulbs and fluorescent light fixtures shall be cleaned of insects, dirt, lint, film and streaks. Globes and lamp shades shall be removed, cleaned and replaced. Outside light fixtures on patios, porches and garages are included.

5.2.9 Cabinets, Closets, Drawers, and Shelves and Room Dividers: All shelf paper, tape, staples and tacks shall be removed. All surfaces shall be washed, cleaned and left free of dirt and streaks.

5.2.10 Mirrors: Mirrors shall be cleaned to a shine and left streak free. Previously installed mirrors removed for cleaning shall be remounted.

5.2.11 Wooden Furniture: Wooden furniture shall be cleaned to remove dust, dirt, food particles and streaks. Outside surfaces shall be lightly waxed and polished to a shine. Doors and drawers shall be left free of dust, dirt or other foreign matter. Drawers shall be completely removed to allow cleaning of dirt and dust particles from frames and rollers. Drawers shall be replaced but left open for inspection. Furniture shall be returned to its original position.

5.2.12 Garages, Patios, Exterior Finishing: Garages shall be cleaned to remove oil and grease.

Terraces, patios, and exterior finishing (trespa) shall be pressure-cleaned to remove dirt and debris.

All entrance ways shall be swept.

5.2.13 Radiators and Pipes: Radiators and pipes (as well as pipes located in closets) shall be dusted and washed, removing all dirt, sediments and stains. Surfaces above, beneath and behind radiators shall be cleaned so that no visible dirt can be seen by the eye.

5.2.14 Entrances: Entrance platforms and steps shall be swept and mopped. Carpet type entrance mats shall be cleaned. All soil, grit and other foreign matter shall be removed, to include under mats, cleaned and returned to normal location. All exterior lights and fixtures shall be cleaned.

5.2.15 Dishwashers: Dishwashers shall be emptied and cleaned inside and out, including the gaskets. All components that can be removed without the use of tools shall be removed, cleaned and replaced if needed.

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5.2.16 Washers and Dryers: Washers and dryers shall be cleaned to remove dust, lint, grease and other foreign matter. Components which can be removed without tools shall be removed, cleaned and replaced if needed.

5.2.17 Refrigerators: Refrigerators shall be disconnected, emptied and cleaned inside and out to include doors, sides, top and area around coils in back. The drain pan, shelves, drawers and trays shall be removed, cleaned and replaced. Particular interest shall be placed on cleaning the door gaskets. Surfaces beneath, above and behind refrigerator shall be cleaned. Refrigerator shall be moved away from wall for cleaning, moved back and leveled after cleaning. Doors shall be left open after cleaning and the plug disconnected.

5.2.18 Ranges: Accessible areas that do not require the use of tools to gain access shall be cleaned inside and out to remove grease, dust, rust, food, tarnish and streaks. Circuit breakers for electric ranges shall be turned off prior to cleaning as a safety precaution. After cleaning, ranges shall be completely dried before reconnecting to power source. Oven cleaners shall not be used on exterior enamel or chrome surfaces. Ranges may be moved for cleaning. Areas under, above and behind the range as well as on either side, shall be cleaned.

5.2.19 Kitchens, Bathrooms, Toilets and Plumbing Fixtures: All equipment pieces, such as bathtubs, washbasins, medicine cabinets, toilet bowls, showers, fixtures, drains, mirror shelves, towel rails, grab bars, soap dishes, kitchen sinks and related hardware, as well as wall and floor tiles shall be cleaned of stains, lime and soap residue without the use of sharp edged tools. Surfaces shall be cleaned with a disinfectant solution. Special attention shall be given to the area under the rim of the commode. All equipment pieces and wall tiles shall be polished to a streak free shine.

Floor drains shall be cleaned to remove built-up residue and any other dirt.

5.2.20 Ventilators, Air Vent Flaps and Range Hoods: Grease, stains and dirt sediments shall be completely removed inside and out including cleaning of fan blades, fan motor and grill, fan case and exhaust grill. This cleaning shall be to the maximum extent possible without the use of tools. Reusable filters shall be thoroughly cleaned.

5.2.21 Smoke Detectors: Smoke detectors shall not be removed. They will be covered with a plastic bag or equivalent to protect them against chemical agents. The protection will be removed at the end of the cleaning. The contractor will be responsible for replacing smoke detectors that are broken.

5.2.22 Utilities Rooms/Basements: Utilities rooms shall be broom-swept, damp-mopped and thoroughly dusted to include all pipes, outlets, switches and other surfaces. All utility fixtures, sinks, showers, tiles, floor drains, toilets and windows/frames shall be cleaned. Any oil and grease shall be removed from floors and walls

5.2.23 Insects: The contractor shall IMMEDIATELY notify the COR or his alternative if live insects are found in a set of quarters.

5.2.24 Trash Cans: Trash cans shall be emptied, cleaned inside and out with a disinfectant solution and replaced in proper position after cleaning.

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5.2.25 Fireplace Cleaning: Ashes from burning area shall be removed, dust shall be removed from the mantel’s surface, and any exposed wood surface shall be dusted and polished.

5.2.26 Basement Cleaning: The basement area shall be swept and damp-mopped. Any spider webs along the walls shall be removed.

5.2.27: On-Demand Services: The contractor shall provide services for damages caused by contractor.

5.2.28 Damages etc. caused by the contractor: All damages and such caused by the work mentioned shall repaired by the contractor at his expense and up to the entire satisfaction of the COR. The cleaning materials to be used shall not damage any to be cleaned items.

5.2.29 Cleaning and Clearing: The contractor shall clean the worksite every day and shall also remove and dump all debris accumulated during his work to an authorized public dump site.

5.3 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings will be conducted during normal duty hours.

5.4 Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with [2017]. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mill.

If contract period of performance ends prior to September 30, the contractor has 30 calendar days from end date of the contract to complete the eCMRA requirement.

Page 16 of 20 Rev 02-Feb 2018

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions):

6.1.4 AER 190-16 Installation Access Control System http://www.bavaria.army.mil/docs/AER- 190-16.pdf

6.1.5 AER 27-715 Contractor Identification

http://www.eur.army.mil/aepubs/publications/AER27-715_1003204!.pdf

Dutch regulations and Standards

Arbeids Omstandigheden ARBO regulations https://acronyms.thefreedictionary.com/Arbeids+Omstandigheden

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit A – Performance Requirements

7.2 Attachment 2/Technical Exhibit B – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit C – Estimated Workload Data

Page 17 of 20 Rev 02-Feb 2018

ATTACHMENT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

2) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

3) PWS Part 3 Government Furnished Item and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

4) PWS Part 3 Government Furnished Items and Services Contractor shall comply with PWS provisions relating to Government Furnished Items and Services processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

5) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

Page 18 of 20 Rev 02-Feb 2018

6) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

7) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

8) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

9) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

10) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

11) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

Document Number:

>95 Percent Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

12) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing processes.

Surveillance Process Audits

0 Safety or Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

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ATTACHMENT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

1. VOG

Conduct of Good behavior

Every 2 Years 2 N/A COR/POC

2. Contract Manager Contractor Name/number

Base year and Option periods

2 N/A COR/POC

3. QCP IAW

paragraph 1.6.1

Once, within 30 days of contract award

1 Electronic PDF COR/POC

4. Installation pass log within 30 days IAW paragraph 1.7.3

1 per Personnel member

1 Electronic PDF COR/POC

Page 20 of 20 Rev 02-Feb 2018

ATTACHMENT 3

ESTIMATED WORKLOAD DATA

Location

Number of Quarters (GLQ’s)

Average/year Average/year Base Year First Option Year

Average/year Second Option Year

Limburg Area 31 25 25 25

Number of UPH’s

Limburg Area 7 10 10 10

The Quantity of output to be performed by the contractor as stated in the price schedule, are estimates and, as such, subject to variations.

The workload is affected by seasonal increases, in particular during December, June, and July.

Other special events as dictated by military necessity may cause increased workloads above the normal requirements.