Attachment1_PWS_W912PA16T0048.doc

PERFORMANCE WORK STATEMENT (PWS)

Annual Maintenance of All Gas Heaters - USAG Benelux-Schinnen Part 1

General Information

1. Introduction: This is a non-personal services contract to provide Annual Maintenance of all Gas Heaters at USAG Benelux-Schinnen, Borgerweg 10, 6365 CW Schinnen, The Netherlands. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background: N/A

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein starting on the commencement date until the end of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO). See also Paragraph 1 Introduction.

NOTE – No additional work will be performed without permission of the Contracting Officer (KO).

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), Dutch, and local laws, regulations, standards, provisions, and directives to include applicable publications. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors. The contractor guarantees to deploy qualified personnel to perform the work.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. Dutch, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives: N/A

1.4 Functional Areas: USAG Benelux-Schinnen, Borgerweg 10, 6365 CW Schinnen (see Technical Exhibit 3 for list of buildings).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years. The Period of Performance reads as follows:

Base Year 01 July 2016 – 30 June 2017

Option Year I 01 July 2017 – 30 June 2018

Option Year II 01 July 2018 – 30 June 2019

Option Year III 01 July 2019 – 30 June 2020

1.6 Management and Administration: The specifications contained within may require the repair and correction of parts or services in poor condition and/ or with deficiencies. These repairs or deficiencies needed for a proper performance/ service with a max amount of $ 500.00 should be covered and included in this contract.

The contractor shall not perform any work not specified in this PWS.

1.6.1 Phase In /Phase Out Period: N/A

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this. The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the Government Point of Contact (POC), in writing, the name, title, office, home and mobile telephone number of the Project Manager (Deliverable #2). A Contractor employee shall be designated to act for the Project Manager during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the contractor on all Contract matters relating to the operation of this Contract.

1.6.3 Contractor Responsiveness: The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the POC, as required by the POC, 24 hours a day, 7 days a week. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of POC emergency response work requirements, provided that the Project Manager or designee responds to all calls within a time not to exceed two hours after notification of the call by the answering machine and/or service. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.6.5 Hours of Operation: The contractor is responsible for conducting business, between normal working hours 08:00 – 16:00 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

NOTE – Contractor personnel and their vehicle can be checked/monitored when performing on a Government site.

1.6.6 Recognized Holidays:

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday

Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

1.6.7 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.9 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10 Place of Performance: The work to be performed under this contract will be performed at USAG Benelux-Schinnen, Borgerweg 10, 6365 CW Schinnen, The Netherlands.

1.6.11 Type of Contract: Firm Fixed Price Contract

1.6.12 Security Program: Contractor personnel performing work under this contract must have a Certificate of Good Conduct and Behavior (Verklaring Omtrent het Gedrag obtained from City Hall) before contract performance, and must maintain the level of security required for the life of the contract.

1.6.13 Physical Security: N/A

1.6.14 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.15 Special Qualifications: N/A

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, POC, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.17 Government Point of Contact (POC): The POC will be identified in the resulting contract. The POC monitors all technical aspects of the contract and assists in contract administration The POC is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. The POC is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 Key Personnel: The following personnel are considered key personnel by the government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the operation of this contract.

1.6.19 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.20 Contractor Travel: N/A

1.6.21 Other Direct Costs: No addition work will be performed without permission of the Contracting Officer (KO).

1.6.22 Data Rights: N/A

1.6.23 Organizational Conflict of Interest: N/A

1.6.24 Safety:

1.6.24.1 Safety Plan and Program:

1.6.25 Environmental Compliance Plan and Program:

ENVIRONMENTAL STEWARDSHIP

It is required that the project manager of this contract reads the USAG Benelux Environmental Policy that is available publicly on the USAG Benelux homepage (type 'USAG Benelux' into an online search engine, select the first link and select 'Environmental Policy' at the bottom of the U.S. Army garrison Benelux homepage (ISO14001:2004 Standards, Annex A2)." Or use link:

http://www.ftmeade.army.mil/directorates/dpw/environment/ems/documents/iso_14001_2004_standard.pdf

1.6.26: ANTITERRORISM AND OPERATIONS SECURITY REQUIREMENT

Access and General Protection/Security Policy and Procedures.

1. The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2. For Contract That Require Performance or Delivery in a Foreign Country.

DFARS 252.225-7043. The clause will be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task-force commander policy and directives.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR

Alternate Contracting Officer's Representative

AFARS

Army Federal Acquisition Regulation Supplement

AR

Army Regulation

CCE

Contracting Center of Excellence

CFR

Code of Federal Regulations

CONUS

Continental United States (excludes Alaska and Hawaii)

COR

Contracting Officer Representative

COTR

Contracting Officer's Technical Representative

COTS

Commercial-Off-the-Shelf

DA

Department of the Army

DD250

Department of Defense Form 250 (Receiving Report)

DD254

Department of Defense Contract Security Requirement List

DFARS

Defense Federal Acquisition Regulation Supplement

DMDC

Defense Manpower Data Center

DOD

Department of Defense

FAR

Federal Acquisition Regulation

HIPAA

Health Insurance Portability and Accountability Act of 1996

KO

Contracting Officer

OCI

Organizational Conflict of Interest

OCONUS

Outside Continental United States (includes Alaska and Hawaii)

ODC

Other Direct Costs

PIPO

Phase In/Phase Out

POC

Point of Contact

PRS

Performance Requirements Summary

PWS

Performance Work Statement

QA

Quality Assurance

QAP

Quality Assurance Program

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control Program

TE

Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Services: N/A

3.2 Facilities: USAG Benelux-Schinnen several buildings.

The Government will provide Room 106 in Bldg. 21 for use of the Contractor to fill out reports and/or inspection sheets.

3.3 Utilities: N/A

3.4 Equipment: The Government will provide no Equipment or Materials to perform this Contract.

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall furnish all materials, supplies necessary to meet the requirements under this PWS.

4.4 Equipment: The Contractor shall furnish all equipment necessary to meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall provide Annual Maintenance and Repair Services for all Gas Heaters located at USAG Benelux-Schinnen which shall include the following:

The Contractor is required to give a 24-hour service, 7 days a week and guarantees that the service technician will be on location within 2 hour after call to solve the problem. Call-out charges/ Manpower/ Journey travel and working hours shall be included in this contract. All materials and parts required for proper performance of required maintenance services should be included in this contract, such as:

All used materials must have Giveg/ Kiwa/ KEMA keur (gas/water/ KEMA certification) The contractor must have affinity with:

Small/ large gas heated (10 – 2,000 K watts) installations

The use of Control Building Management Systems (GBS) The contractor’s employees have received training by the SCIOS

The contractor’s employees must have a SCIOS registration number and certificate for the work they do. The contractor shall provide these data to the POC.

The contractor shall provide all services according to the applicable Dutch NEN/ NPR Norms; i.e.:

Bouwbesluit 2012 (building act 2012)

NEN 1006 NL October 2015 leidingwater installaties (water systems)

NEN 1078 2004 NL nieuwbouw (new build)

NEN 2757 NL part 1 en 2 geschiktheid rookgas afvoer systemen (fitness flue system)

NEN 3028 NL verbrandings installaties (incineration plants) NEN 3140 NL Keuring voor het in bedrjif nemen van elektrische installaties (inspection for commissioning of electrical installations) NEN 6062 NL 2011 brandveiligheid van rookgas afvoervoorzieningen van stook en verbrandings toestellen

(Fire safety of flue gas facilities of heating and combustion appliances)

NEN 8078 NL 2004 bestaande stook ruimte (existing boiler room)

NPR 3378 NL 2015

NEN-EN-ISO 9001:2000

Lubricating and cleaning products, Glow plug, Ionization, Anode rod, Batteries, Fuses, Mountings/ connectors, Relays, Other minor/ small parts needed for a proper performance/ service with a max amount of $ 500.00.

Larger components such as the gas control are not included in this contract.

NOTE – No additional work will be performed without permission of the Contracting Officer (KO).

The Contractor shall provide services for Annual Maintenance appliances (gas/air and water side) The Contractor shall provide all applicable certifications for these installations/ building below as follows:

The Contractor shall provide reports from all maintenance/ services.

The Contractor shall also report all maintenance/ services in the logbook he will provide for each gas appliance.

Bldg. : 12 Major and periodically maintenance gas heated hot water boiler <100 K watts Bldg.: 16 Major and periodically maintenance gas heated boiler >100 K watts, Included the throttle valve (Army-owned) Bldg.: 16 Major and periodically maintenance gas heated hot water boiler >100 K watts Bldg.: 28 Major and periodically maintenance gas heated combi boiler <100 K watts Bldg.: 28 Major and periodically maintenance 4 ea. gas heated air heaters <100 K watts Bldg.: 28 Major and periodically maintenance 5 ea. gas wall heaters <100 K watts Bldg.: 32 Major and periodically maintenance 2 ea. gas heated air heaters <100 K watts Bldg.: 38 Major and periodically maintenance gas heated hot water boiler >100 K watts

· Conducting periodic maintenance to include, but no limited to; lubrication and checking the installation.

· Providing the necessary lubrication and cleaning.

· Disposing of all cleaning and maintenance products in an environmental cleanly manner.

· Troubleshooting during normal working hours.

· Assistance time ends periodic inspection.

· Supplying and assembling of small parts.

· Emergency switching devices.

· All electrical equipment.

· Provide a work logbook for each gas appliance.

5.2 Recurring Services:

5.3 On-Demand Services:

5.4 Functional Areas: USAG Benelux-Schinnen Several Buildings

5.5 Task Heading: N/A

5.6 Contractor Manpower Reporting Application (CMRA): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR)/Government Point of Contact (POC); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): N/A

6.1 Contractor Adherence: N/A

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

7.2 Attachment 2/Technical Exhibit 2

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data Bldg. : 12 Major and periodically maintenance gas heated hot water boiler <100 K watts Bldg. : 16 Major and periodically maintenance gas heated boiler >100 K watts (Army owned) Bldg. : 16 Major and periodically maintenance gas heated hot water boiler >100 K watts Bldg. : 28 Major and periodically maintenance gas heated combi boiler <100 K watts Bldg. : 28 Major and periodically maintenance 4 ea gas heated air heaters <100 K watts Bldg. : 28 Major and periodically maintenance 5 ea gas wall heaters <100 K watts Bldg. : 32 Major and periodically maintenance 2 ea gas heated air heaters <100 K watts Bldg. : 38 Major and periodically maintenance gas heated hot water boiler >100 K watts