W912PA-12-R-0102_AMENDMENT_2.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

STATEMENT OF WORK

PERFORMANCE WORK STATEMENT (PWS) FOR CUSTODIAL SERVICES

CAB/CD & NSHQ

(PROJECT R-CH # O2D-12705-12)

TABLE OF CONTENTS

SECTION NUMBER & TITLE

1. DESCRIPTION OF SERVICES

2. PERFORMANCE REQUIREMENTS SUMMARY

3. GOVERNMENT FURNISHED PROPERTY AND MATERIALS

4. GENERAL INFORMATION

5. APPENDICES

APPENDIX A, Custodial Cleaning Frequencies

APPENDIX B, Deliverables

APPENDIX C, Required Reports/Forms

APPENDIX D, Applicable Publications

APPENDIX E, List of Break rooms

APPENDIX F – List of Barracks Buildings

APPENDIX G – List of recycling bins

6. TECHNICAL EXHIBITS (T.E.)

TECHNICAL EXHIBIT A, Government Furnished Facilities

TECHNICAL EXHIBIT B, Working Hours

TECHNICAL EXHIBIT C, Government Quality Assurance and Contractor Payment

TECHNICAL EXHIBIT D, Building Summary List and Floor Plans

TECHNICAL EXHIBIT E, Estimated Square Footage

1. DESCRIPTION OF SERVICES. The Contractor shall provide all labor, management, tools, equipment, supplies, chemicals, supervision, transportation, and other items or services to ensure that the custodial services are performed at the location specified herein in a manner that will maintain a safe, satisfactory facility condition and present a clean, neat and professional appearance. The Contractor shall accomplish all custodial tasks and be required to provide other services identified in attached Appendices in order to meet the requirements of this Performance Work Statement (PWS). All work performed by the Contractor shall be performed in accordance with all applicable U.S. and Host Nation laws and regulations, IMCOM standards, Army regulation 420-1, TM 5-609, and commercial practices (Appendix D). The Contractor should be ISO (Organization for Standardization) 9001-2000 certified.

1.1. Facility Cleaning Services: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be tilted or moved to access the floor surface (to sweep, wet mop, vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, wet mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. Floor surfaces, including grout and any transition, separations or joints in the materials, shall be maintained to have a uniform, clean appearance absent of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Protective coverings, baseboards, corners, and wall/floor edges shall also be clean.

1.1.2. Vacuum Cleaning Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Custodial personnel must make every effort to minimize the generation of dust, both inside and outside of buildings. Any spots and/or spills shall be removed by the carpet manufacturer's approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the facility manager.

1.1.3. Carpet Cleaning, Water Extraction Method. Carpet cleaning, water extraction method shall be defined as the spot cleaning, vacuuming, operation of the water extraction equipment, and re-vacuuming of all carpet in an area. All stained areas shall be treated with spot cleaning solution, following the directions of the manufacturer of the solution, or treated according to the specific stain involved. Spot cleaning should be continued until as much of the stain as possible has been removed. All instructions provided by the manufacturer of the water extraction equipment and materials shall be followed during their use. After shampooing the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

1.1.4. Carpet Cleaning, Dry Foam Method. Dry foam shampooing of carpets shall be defined as the spot cleaning, vacuuming, shampooing, and re-vacuuming of all carpeted area. All stained areas shall be treated with spot cleaning solution, following the directions of the manufacturer, or treated according to the specific stain involved. Spot cleaning should be continued until as much of the stain as possible has been removed. The shampooing shall be done using equipment and materials specifically designed for dry foam shampooing and meeting the specifications provided by the manufactures of the equipment and materials should be followed during its use. Areas that are inaccessible to the machine, such as corners, shall be shampooed with foam from the machine and manual scrubbed. After shampooing and allowing sufficient drying time, the carpet shall be vacuumed following a pattern, which will give the carpet tile a uniform appearance.

The used cleaning method (dry foam/water extraction) shall be designated by the COR.

1.1.5. Sweep floors. The entire area to be swept shall be thoroughly cleaned to remove dust, dry soil, and other litter. After the floor has been swept, the floor surface including comers and abutments shall be free of streaks, litter, and spots caused by spills, with no visible dust, soil, or other litter.

1.1.6. Wet mop. Use proper wet floor signage. Sweep, vacuum or dust mop the floor to remove any large debris prior to wet mopping. Apply the floor cleaning chemical according to the manufacturer's directions. After wet mopping, all stains and soils which are water soluble should be removed from the floor, leaving a clean, fresh floor. Floors must have a clean, uniform glossy appearance free of soil, film and stains, streaks, swirl marks, or standing water and/or contamination. All exposed surfaces of baseboards and furnishings must be also free of splash marks and streaks. No mop streaks must remain in the area.

1.1.7. Spray-Buff. Sweep the floor prior to the floor surface being spray-buffed. After spray-buffing, the entire floor shall have a uniform glossy appearance, free of scuff marks, heel marks, and other stains, and shall have a uniform coating of floor finish. All spray-buff solutions shall be removed from baseboards, furniture, trash receptacles, etc.

1.1.8. Dry-Buff. Sweep the floor prior to the floor surface being dry-buffed. After being dry-buffed, the entire floor shall have a uniform glossy appearance, free of scuff marks, heel marks, and other stains and shall have a uniform coating of wax. Asbestos containing floor material will not be dry-buffed.

1.1.9. Stripping/Finishing. Stripping is the complete removal of all finish and/or sealer without damage to the floor surface. Stripping shall also include the complete removal of all marks, scuffs, etc. except in case, which there is damage to the floor surface. Stripping chemical(s) used shall be used according to the manufacturer's directions. All floor surfaces to which stripper has been applied shall be thoroughly rinsed with clean water.

Finishing is the proper application of at least three coats of finish to all trafficked areas and one coat of finish to areas receiving no traffic. No finish, which has been removed from its original container, shall be returned to that container. After the finish has dried, the reflectance shall be uniform with no streaks, swirls, etc. visible. No stripping solution or finish shall remain on baseboards, doors, or other non-floor surfaces. Chairs, trash receptacles, and other items shall be moved and returned to their original location.

1.1.10. Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 1.8 meters height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.11. Clean Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the faucet, knobs, orifices and drain as well as outer surfaces of fountain. After cleaning the drinking fountains, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious removable soil.

1.1.12. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

1.1.13. Trash Collection/Removal. All wastebaskets and other trash containers within the area shall be emptied and returned to their initial location. This includes exterior wastebaskets located directly outside building entrances. Sand in cigarette but receptacles will be strained to remove ashes and debris. Trash receptacles shall be left clean, free of foreign matter and free of odors. The Contractor shall replace any obviously soiled, worn or torn plastic trash can liners. Trash shall be disposed into a designated trash dumpster.

1.1.14. Recycling Collection/Removal. Recyclable materials, collected in separate boxes or similar containers (Blue boxes and recycling bins), shall be picked up separately by the Contractor and disposed at the nearest recycling containers located outside the buildings in accordance with local policy and Belgian law.

1.1.15. Spot Cleaning. Spot clean to remove smudges, fingerprints, marks, streaks, etc. from washable surfaces of walls, partitions, doors, furniture, fixtures, appliances, etc. Germicidal detergent shall be used in restrooms, locker rooms, food service areas, and drinking fountains. After spot cleaning, the surface shall have a clean, uniform appearance free of streaks, spots, and other evidence of removable soil.

1.1.16. Low Dusting. Low dusting shall be defined as the removal of all dust, lint, liner, dry soil, etc. from the horizontal surfaces of desks, chairs, file cabinets, and other types of office furniture and equipment and from horizontal ledges, window sills, blinds, hand rails, etc. below 1.8 meters from the top of the floor surfaces. After dusting, all such horizontal surfaces shall have a uniform appearance, free of streaks, smudges, dust, lint, liner, etc. Dusting shall be accomplished by removal of soil from the area, not by moving it from one surface to another.

1.1.17. High Dusting. High dusting shall be defined as the removal of dust, cobwebs, oily film, etc., from all fixtures and surfaces above 1.8 meters from the top of the floor surfaces. This includes lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, ceilings, vents, etc. After high dusting, all areas and surfaces above 1.8 meters from the top of the floor surface shall be free from all types of soil removable by dusting by damp wiping and shall blend in with the area below 1.8 meters high.

1.1.18. Wash Interior Glass. Wash interior glass shall be defined as the complete removal of smudges, tape, oily film, and other types of soil from all glass in interior partitions, walls, doors, displays, and other glass areas. The glass shall be rinsed to remove any detergent solution residue. After washing, the glass areas shall be free of dust, smudges, oily film, tape, and all other types of soil, streaks, and watermarks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

1.1.19. Wash Exterior Glass. Wash exterior glass shall be defined as the complete removal of smudges, tape, oily film, cobwebs, dust, and other types of soil from both sides of the glass, frames, and sills of exterior window, doors, vestibules, etc. The glass and shall be rinsed to remove any detergent solution residue. After washing, the glass areas shall be free of smudges, tape, oily film, cobwebs, dust and all other types of soil, streaks, and watermarks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

Remarks:

i. Cleaning of windows in Bldg # 20182 will require the rental of a mobile cradle with 25 meters span.

ii. In the spreadsheets with all the quantities, there is an item called exterior windows and another one called interior windows. Interior window does not mean the interior face of the exterior window but well a window between two rooms.

iii. The square footage indicated in the spreadsheets is for the two faces of the window.

1.2. Restrooms/Locker Rooms and related Cleaning Services:

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 1.8 meters of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

1.2.2. Floor Care. All floor surfaces shall be maintained in accordance with 1.1.

1.2.3. Supplies. Contractor shall ensure restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, and hand soap. Supplies shall be stored in designated areas. Stock shall be in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.2.4. Trash Removal. Trash shall be removed in accordance with 1 1.13.

1.3. Break rooms and related Cleaning Services:

All the equipment located in the break rooms (see list in Appendix E) will be cleaned as follows:

1.3.1. Clean kitchen equipment. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots, and other foreign matters from all exposed surfaces of stoves, ovens, vent hoods, microwave ovens, refrigerators and sinks (outside and inside). After cleaning, the equipment will be free of grease, film, soil, dirt and foreign matters. No wipe marks will be visible after cleaning.

1.3.2. Clean tables. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters, such as chewing gum residue from table top and underneath table top and table legs. All movable items will be removed prior to commencement of cleaning service. After cleaning, table surfaces will have a clean, uniform appearance with no streaks and stains. All chewing gum residues underneath table top will be completely removed. All moveable items will be moved back to their original position.

1.3.3. Clean chairs. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters from chairs. After cleaning, chair surfaces will have a uniform, clean appearance, free of dust, oil and foreign matters.

1.3.4. Floor Care. All floor surfaces shall be maintained in accordance with 1.1.

1.3.5. The Contractor shall use quaternary ammonium germicidal detergent to clean and disinfect all surfaces of break rooms, including basins, tables, dispensers, all exterior surfaces of appliances, and all floor surfaces.

1.3.6. Upon completion of cleaning and servicing break rooms, trash shall have been removed; all surfaces shall be disinfected and there shall be no streaks, marks, detergent residue, dirt accumulations, or soiling on any kitchen surface; and dispensers shall be full.

1.3.7. Trash Removal. Trash shall be removed in accordance with 1 1.13.

1.4. Contractor Furnished Equipment and Supplies.

1.4.1. Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. Equipment containers for the purpose of storing materials and equipment at Contractors cost and responsibility shall be provided if Government furnished janitorial closets/rooms are not available. The Contractor shall store combustible and hazardous materials in accordance to US Gov and BE Gov regulations

The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be accomplished on site.

1.4.1.1. All equipment used in the performance of this contract shall be in a safe operable condition in accordance with European Community Regulations. Equipment unsafe or unable to function as designed shall be removed. The Government reserves the right to inspect the Contractor's equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle.

1.4.1.2. The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. The Contractor shall have backup equipment to provide continued service in the event primary equipment or vehicles are not available. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.4.2. Contractor Furnished Supplies.

· Plastic Trash Can Liners/Bags: Suitable and sized for the type of trash receptacle.

· Toilet Tissue: Two-ply, Jumbo rolls for installed dispensers.

· Toilet Tissue Dispensers.

· Paper Towels: Bi-Fold, Tri-Fold and roll for installed dispenser type.

· Paper towels dispensers.

· Hand Soap: Liquid anti-bacterial soap for installed dispensers, and/or hand size push/pump when installed dispensers are non-operational.

· Soap Dispensers.

· Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

· Urinal drain filters PVC.

· Urinal deodorizing tablets.

· Restrooms air fresheners and air freshener liquids.

· As far as the cleaning of the rubber floor of the main hall in Bldg # 20004, CAB is concerned; the Contractor will put an automatic cleaning machine at the disposal of its employees. Cleaning products are at the contractor’s charge. The tanks will be emptied in an appropriate sewage system designated on site by the COR. In case of breakdown, a substitute machine will be foreseen for the day after if the repair takes more time. A storage place will be chosen on site.

· Furnishing and rental in front of each entrance of each Building of the NSHQ complex of anti dust floor mats that will be replaced every two weeks (See list in Technical Exhibit E)

1.5. Miscellaneous Requirements/Responsibilities

· Turn off unnecessary lights, conserve energy

· Report fire hazards, conditions, and items in need of repair to the Government

· Turn in lost and found articles to the Government

· Security: Facilities/areas locked/secured upon ingress or egress shall remain secure after ingress or egress. Never leave a facility/area unsecured and/or to have the potential of being compromised.

· Display caution/warning signs in work areas when necessary (Example: wet floors require a "Caution Wet Floor" sign until the floor is dry and not slippery.)

· In case urinals and/or toilets drains are clogged, Contractor shall make maximum effort to unclog the drains using plungers or other small suitable tools for this purpose.

1.6. Material and Cleaning Components. All material or cleaning components used shall be in accordance with US and BE hazardous material regulations and have a Material Safety Data Sheet (MSDS). The MSDS shall be available, in English and French language, in all designated storage areas were material and cleaning components are stored. The Contractor shall provide the MSDS to the COR for all materials (hazardous or non-hazardous) acquired including toxic and flammable materials. All cleaning supplies, equipment and materials shall be of leading industry and/or commercial standard or equivalent quality and conform to applicable specifications. Equipment, such as vacuum cleaners, polishing machines, etc. shall be industrial strength and kept in operating order and designed to perform the type of work prescribed in this PWS.

1.7. Hazardous Waste. The Contractor shall dispose of all hazardous waste generated during performance of this contract to an authorized disposal facility. Hazardous waste generated by other than the Contractor's performance and discovered during execution of this contract shall be reported to the COR without delay.

2. PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The requirements are summarized in performance measures that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement.

Security

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities, Utilities, and Services. The Government shall provide, without cost, the facilities, equipment, materials and/or services listed below for the performance of this effort. No alterations to the space shall be made without the specific written permission from the Government. Alterations required to comply with current safety laws and standards shall be coordinated with the Government.

-Water, electricity and heating for facilities being serviced. All utilities required to perform services in the buildings under this contract will be furnished from existing outlets. The Contractor shall make no change to such outlet. Contractor personnel shall not utilize telephones located in buildings receiving service unless prior consent is obtained from the Government agent in charge of the area.

-See Technical Exhibit A for a list of Garrison furnished storage facilities.

-All reasonable amounts of utilities available on base needed to support services provided.

-All refuse removal, entomology services and police and fire protection.

-Emergency medical transportation/treatment if required. Contractor shall reimburse the Government for the cost of medical services at current rates.

3.2. Janitorial Closets. Janitorial closets will be available where possible for use by the Contractor, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain clean, odorless closets. Materials and equipment will be stored and organized in such a manner as to allow easy access and movement in closet. Closets will be locked at all times. The Government is not responsible for the Contractor's supplies or equipment or for the Contractor's employees' personal belongings. Contractor shall maintain on site MSDS (Material Safety Data Sheet), in English and French language, for all material, cleaning products, etc. in use under the contract.

3.3. Government Furnished Supplies and Equipment. None.

4. GENERAL INFORMATION

4.1. Hours of Operation. See Technical Exhibit B for Garrison hours of operation and holidays.

4.2. Contractor Personnel. The Contractor shall designate a representative (point-of-contact) and alternate, if deemed necessary, who shall be responsible for overseeing the overall performance of the work. The representative shall be accessible during normal duty and after work hours and have full authority to act for the Contractor on all matters relating to Contractor operations on this contract. The representative shall respond to notifications (left messages) within 15 minutes. The representative shall be able to arrive on-site, if needed, within 1 hour following a request. The representative must be able to read, write, speak, and understand English. In addition, the Contractor shall assign a qualified contract supervisor, who is permanently on site during normal operation hours, to instruct and supervise the cleaning personnel and to perform QC inspections.

4.3. Key Personnel. The Contractor shall identify Key Personnel assigned to this effort. Request to replace Key Personnel shall be done in writing to the Government at least 14 calendar days prior to a planned replacement, or within 24 hours of an unplanned replacement.

4.4. Personnel. Contractor personnel shall act in a professional manner (Professionalism implies the proper handling of oneself in the workplace, adhering to regulations/policies, performing the job diligently and conscientiously, fulfilling duties to the best of one's ability, being punctual, maintaining a businesslike attitude and demeanor, holding oneself to the highest possible standards of character and behavior proper to the field of employment, and presenting a neat, clean appearance). All Contractor personnel entering the Government installation shall abide by the regulations of the installation. The Government reserves the right to request replacement of any Contractor employee.

4.5. Contractor Work Schedule. The Contactor shall establish a work schedule, which includes all required tasks for each area of each building. Schedules shall be posted in each building (e.g. inside authorized storage areas). The Contractor shall provide the COR with copies of the schedules NLT 10 duty days prior to the beginning of the month. Failure to submit the monthly cleaning schedule on time shall result in a discrepancy, and charged to the next month maximum allowable total. Any changes made to the schedule will be submitted to the COR for approval at least 5 days prior to the effective date.

4.6. Key Control. The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government. The Contractor shall immediately report lost or duplicated keys to the Government. In the event keys are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the Government (Note: Master keys may affect multiple locks and keys on a system). The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the Contractor's invoice.

4.7. Quality Control Plan. The Contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified. The Contractor's QCP is a defined, documented, and disciplined set of practices that focus on assuring that the service conforms to the standard included in the Performance Work Statement. The Contractor shall submit the original final copy of the QCP to the COR at least five (5) working days prior to contract start. An updated copy shall be provided to the COR when changes occur. The QCP at a minimum shall include:

· A diagram of the Contractor's proposed organization for quality control.

· The list of quality control manager(s), safety manager(s) and other key personnel that deals with quality control/quality assurance and safety.

· Procedures to cover all services listed in the Performance Requirements Summary (PRS).

· Procedures to ensure quality is provided during scheduled and unscheduled inspections.

· An inspection system covering all the services listed in the PRS. The system must specify the areas of services to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, and the name and title of the inspectors.

· Details of the documentation of the Quality Control Plan.

· The methods for identifying and preventing deficiencies and implementing corrective actions to ensure an acceptable level of performance.

· Daily logbook indicating the dates, time and name of the person that performed the cleaning tasks in all restrooms.

4.8. Quality Assurance. The Government will periodically evaluate the Contractor's performance in accordance with the Quality Assurance Surveillance Plan. The Government's primary concern is the overall appearance of the facility/building maintenance. To this end, the Government prefers timely re-performance of defective work as a remedy for defective performance over the remedy of taking deductions from the contract price for defective work. The Government requires the Contractor to comply strictly with the Contractor's schedule in order to minimize the burden of inspection and to maximize the Contractor's opportunity for timely re-performance of defective work.

4.8.1. Validated Customer Complaints. All building monitors will be given an e-mail and telephone number through which they can promptly report complaints. When a complaint is received, it will be recorded with the following information:

(1) Date and time of receipt of complaint.

(2) Customer's name and telephone number.

(3) Location and nature of complaint.

The COR will notify the Contractor of complaints received or make arrangements for the Contractor to pick up copies of complaints at a prescribed location and time. The COR will assume the work has been satisfactorily completed if the building monitor hasn't called back by a prescribed time. If the building monitor reports that the Contractor still hasn't performed satisfactorily, the COR will:

(1) Evaluate the complaint.

(2) Determine the reason for any defective work.

(3) Report the results of the evaluation on the customer complaint record.

(4) Report the results of the evaluation to the customer.

(5) Inform the Contractor of any corrective action necessary.

(6) Record any corrective action on the customer complaint record.

Occasionally, the COR may need to validate complaints as soon as possible after they are received to ensure that daily operations have not affected site conditions.

4.8.2 Unscheduled Inspections. The Government will inspect the Contractor's performance with unscheduled inspections.

4.9. Installation Safety.

4.9.1 Regulatory requirements: The Contractor shall comply with Belgian and European Occupational Safety and Health Standards to protect the life and health of employees and other persons; to prevent damage to property, materials, supplies, and equipment and to avoid work interruptions.

4.9.2 Safety Measures: Workers shall be trained in appropriate safety measures and shall not place mops, brooms, machines, or other equipment in traffic lanes or other locations that could create safety hazards. Appropriate signs shall be provided and placed by the Contractor to mark areas that are slippery or unsafe due to custodial work operations.

4.9.3 Stop-Work: The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under the Contract. If the Contractor fails or refuses to promptly comply with safety requirements, the contracting officer (KO) may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor.

4.9.4 Accident Reports: The Contractor shall comply with all Accident Reporting and Records (Belgian Standards), for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the Contracting Officer Representative (COR) as soon as possible but no longer than 30 minutes after occurrence. The contractor shall cooperate with the Post Safety Office, providing written documentation and any information required for their records.

4.9.5 Fire Regulations: The Contractor shall comply with the fire protection and regulation plan prescribed for buildings in which work is to be performed. A copy of the regulation and evacuation plan is available at following individual:

Mr. Thierry Boembeke

Fire Prevention Officer

Bldg # 47, CAB

7950 Chievres

068/27 54 01

Contractor personnel shall be trained on the fire regulation.

4.10. Law Enforcement. N/A

4.11. Security.

Physical Security of Work Areas: The Contractor shall be responsible for security of all facilities, materials and equipment utilized during the performance period. In case of contractor personnel finding evidence of forced entry or theft, the Contractor shall notify the Provost Marshal's Office immediately and cooperate in the investigation MP Desk, tel: 068/27.51.01 or 068/27.53.01.

Remark: The contractor’s personnel will have to get the “NATO Clearance” up to NATO SECRET to access and work in the NSHQ Buildings.

APPENDICES. The Government will make US Governmental documentation available to the Contractor (publications, forms, references and report formats). Revisions to documentation from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement revisions in documentation that do not change the contract price. Revisions resulting in a change in the contract price will be handled by the Contracting Officer. Price proposals shall be submitted within 15 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. Changes in the contract price due to supplements and amendments shall be considered under the FAR 52.212-4, Contract Terms and Conditions – Commercial Items clause. Failure of the Contractor to submit a price proposal within 15 calendar days from the date of receipt of any change, shall entitle the Government to performance in accordance with such change, at no increase in the contract price.

APPENDIX A - Custodial Cleaning Frequencies

Table 1. REGULAR CLEANING FREQUENCIES FOR ADMINISTRATIVE FACILITIES

5 times a week (Monday through Friday)

Legend:

- = not performed

2M = twice a month

D = daily

1Y = annually

1W = once per week

2Y = twice per year

2W = twice per week

4Y = quarterly

1M = once a month

6Y = every other month

TO = Task Order (upon request)

1x/2W = every 2 weeks

Table 2. SPECIAL CLEANING FREQUENCIES FOR HIGH USE PUBLIC FACILITIES

First floor

control tower 20005

Post office

Common areas, Class and day room

ITALIC: FROM REGULAR CLEANING

7/7 = Monday through Sunday

5/7 = Monday through Friday

*Barracks = Bldg’s # 20182, 70001, 70006, 70007 & 70021

* Rooms 107A, 108 A-B, 113 B & 115 A

Table 3. REGULAR CLEANING FREQUENCIES FOR NSHQ BUILDINGS

20153

20158

20159 20160

7/7 = Monday through Sunday

5/7 = Monday through Friday

1x/2W = every 2 weeks APPENDIX B – Deliverables

Description of Task

Completion/Due Date

Management

Kickoff Meeting

· Minutes from Kickoff Meeting Nlt 7 calendar days after award

· Nlt 7 calendars days after meeting

Periodic/Quarterly Meeting

· Minutes from Meeting (Govt)

· Contractor Rebuttal

TBD

· NLT 7 calendar days after meeting

· NLT 7 calendar days after receipt of minutes

Reports

1 This deliverable is submitted in final form only

NOTE: Meeting minutes will be recorded by the Government, and distributed to the appropriate individuals following any meeting. Should there be disagreement with the minutes; the Contractor will provide a written notification identifying areas of non-concurrence for joint resolution.

1. Kickoff Meeting. The Contractor shall coordinate an initial meeting (kick-off meeting) with the Contracting Officer's Representative (COR) within seven (7) working days after award. The purpose of this meeting is to review the requirements and ensure effective liaison between the Contractor and the Government.

2. Periodic/Quarterly Progress Meetings. The Government and Contractor shall meet periodically, or at a minimum quarterly, to discuss Contractor performance. Issues to be discussed shall include opportunities for improvement, any modifications or requirements, performance, valid customer complaints, and corrective actions.

3. Contractor Performance Roster List (CPRL). This roster may be in Contractor format. This roster shall contain the following: An alphabetical listing of the employee's name, social security number, date and place of birth, clearance status, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met.

APPENDIX C – Required Reports/Forms

C.1 Damage Reports: In all instances where Government property or equipment is damaged by the Contractor, the Contractor shall provide a verbal report to the COR within four normal working hours of occurrence. An original damage report shall be delivered to the COR within three (3) normal working days of occurrence, explaining the circumstances of the accident and the extent of damage. The Contractor shall bear all costs of repairing or replacing damaged property.

C.2 Accident Reports: The Contractor shall comply with all Accident Reporting and Records (Belgian Standards), for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the Contracting Officer Representative (COR) as soon as possible but no longer than 30 minutes after occurrence.

C.3 Key Control Log: The Contractor may receive keys, furnished by the Government, to allow access to facilities. The replacement of keys is the contractor’s responsibility in case of loss. All amounts charged to the Contractor under this paragraph will be deducted from the Contractor's monthly payment directly following the key replacement.

C.4 Lost Keys Report: The Contractor shall report lost keys in writing to the COR not later than one normal work day after discovery of the loss. This report shall identify facility and location within facility, key number, the person to whom key was issued, and when the key was discovered lost.

APPENDIX D – Applicable Publications

The Contractor shall obtain and comply with the documents referenced in the Contract and listed in this section. Copies of the Standards and Regulations will not be furnished by the Government. Army Regulations may be found at http://www.apd.army.mil

US Regulations and Standards

TM 5-609

Military Custodial Services Manual

Army regulation 420-1

Army Facilities Management

A-A-48 (current update)

Soap Hand Bar

P-S-634 (current update)

Soap Hand Liquid

UU-P-556 (current update)

Toilet Tissue

UU-T-591

Paper Hand Towels

OSHA 1910.141

Housekeeping

Belgian Regulations and Standards

General Regulation for the Protection of Workers (R.G.P.T.)

Law of 04 August 1996 on the welfare of workers, and its enforcement decrees

Welfare Code (CODEX)

UVV

Accident Prevention Regulations

Guidelines of the Federal Guild Association of Building Clean Craft (CAPP)

APPENDIX E – List of Break rooms

Building # 8 – CD

Room # 208 Building # 3 – CAB

Room # 120 Building # 6 – CAB

Room # 124 – A – B – C

Building # 10 – CAB

Room # 103 – 103A Building # 27 – CAB

Room # 105

Building # 201 – CAB Room # 112

Building # 56 – CAB

Room # 107 – 108

Break rooms of barracks – CD (Bldg’s # 1,6 & 7)

APPENDIX F – List of Barracks Buildings

Building # 1 – CD

Building # 6 – CD

Building # 7 – CD

Building # 21 – CD

Building # 182 – CAB

APPENDIX G – List of recycling bins

TECHNICAL EXHIBIT A – Government Furnished Facilities

Contractor’s Location: The Government will furnish a storage space for the Contractor to store his supply under this contract (Prefab garage (Bldg # 20157) located in the vicinity of Hangar # 6).

Local building storage area (janitorial closets) may be provided by the Government when available. These areas shall be secured and maintained clean by the Contractor.

The Government will not be responsible for loss or damages to property or injuries to persons which may arise from or be incident to the use of the facilities by the Contractor, his employees, agents, servants or others who may be on the said premises at their invitation or the invitation of any one of them, and the Contractor shall hold the Government harmless from any and all such claims.

TECHNICAL EXHIBIT B – Working Hours

The Contractor shall provide custodial service to all the buildings designated for service in TECHNICAL EXHIBIT D - Building Summary List and Floor Plans . The Contractor shall perform all routine work in each building designated for service.

The contractor shall perform work during following hours:

· Building # 4 – CAB (Fitness, rooms # 118 to 124 and room # 127) from 0830 to 1030, Monday through Sunday

· Gate # 1 CAB and gate # 19 CD, common latrines: from Monday to Sunday, in the morning.

· All other buildings from 0830 to 1730, Monday through Thursday, and from 0830 to 1615 on Friday, except for following buildings which will have to be cleaned before 0830: CAB # 6, 23, 24, 27, 28, 57, 105 and CD # 19 and 30

TECHNICAL EXHIBIT C – Government Quality Assurance and Contractor Payment

C.1.1 Government Quality Assurance Surveillance: Each phase of the work rendered under the Contract is subject to Government inspection during any or all times of the Contractor’s work and after completion of the tasks. The Government’s QA program is not a substitute for Contractor’s quality control.

C.1.2 Government inspection: The Government will monitor the Contractor’s Quality Control Program in accordance with the standards and conditions of the Contract.

C.1.3 The contractor shall make facilities available to Government Personnel for surveillance activities, such as in-progress inspections and material inspections.

C.1.4 Performance Evaluation Meetings: The contractor shall meet with the Government as deemed necessary by the Contracting Officer, and anytime that a contract Discrepancy Report is issued.

C.2 Inspection: The contractor shall have work complete and ready for inspection at the times shown on the approved service schedules, and in accordance with all terms of the Contract. The Government may use a variety of surveillance methods to evaluate the Contractor’s performance.

Both schedules and unscheduled surveillance will be used to look at total or parts of the work. Methods of surveillance that may be used are listed below:

- Random sampling

- 100% inspection

- Unscheduled inspection

- Customer complaints

C.3 Criteria for Acceptance/Rejection

C.3.1 The contractor shall re-perform or perform late all defective (including incomplete) cleaning services disclosed by Government inspection within the following re-performance periods.

C.3.2 Contractor’s re-performed work shall comply with same requirements as the initial work. Acceptance or rejection will be made on the basis of the final re-inspection.

C.3.3 The requirement for the Contractor to re-perform defective work will not alleviate the Contractor from responsibility to perform all other work in accordance with the terms of the Contract.

PREPARATION, SUBMISSION OF INVOICES AND PAYMENT

Contractor shall submit four 1 signed copy of each invoice to the Contracting Officer’s Representative (COR) / Acceptance Point of Contact (POC).

USAG BENELUX

DPW – Mr JEAN LUC DUVIVIER

Hangar # 6

Grand Rue, 56

7950 CHIEVRES

Invoice shall be submitted for each payment requested.

TECHNICAL EXHIBIT D – Building Summary List and Floor Plans

CAB

CD

NSHQ

TECHNICAL EXHIBIT E – Estimated Square Footage

CAB

CD

NSHQ

(End of Summary of Changes)