PWS.pdf

CESPN-OR-O-LM

October 1, 2017

PERFORMANCE WORK STATEMENT FOR JANITORIAL SERVICES

LAKE MENDOCINO RECREATION AREA RESTROOM AND

COMFORT STATIONS

Part 1. GENERAL

1.1 SCOPE

The USACE South Pacific Division contract is established to Contractor to provide

Janitorial Services at Lake Mendocino Recreation Area Restrooms and Comfort

Stations. The contractor’s work and responsibility shall include; all job planning, programming, scheduling, administration, inspection and management necessary to accomplish specified services. The contractor shall make sure that work is accomplished in accordance with the contract and all applicable laws, municipal codes, regulations, and/or written directives issued by the Contracting Officer and perform services as defined in the contract.

The Government shall exercise any supervision or control over the referred service providers all applicable laws, municipal codes, regulations, and/or written directives issued by the Contracting Officer performing the services herein. Such service providers shall be accountable solely to the government-contracted vendor who, in turn is responsible to the Government.

1.2 PERIOD OF PERFORMANCE

Base Year: Date of Award 2018 – 31 March 2019

Option Year One:

Option Year Two:

Option Year Three:

Option Year Four:

1 April 2019 – 31March 2020 1 April 2020 – 31March 2021 1 April 2021 – 31March 2022

1 April 2022 – 31March 2023

Option years may be exercised at the discretion of the Government.

1.3 CONTRACTOR REQUIREMENTS

This contract will be a BEST VALUE acquisition. Interested Contractors shall have been in business for a minimum of two years and provide evidence in its past performance of providing similar janitorial services with their quote submittal.

1.4 DUTIES TO BE PERFORMED

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to execute all tasks as defined in this Statement of Work. The contractor shall perform cleaning and power washing the exterior of the buildings, and restroom, shower, comfort station cleaning, and trash removal at Lake Mendocino Recreation Area

Restroom and Comfort Stations. The contractor shall perform work to the standards in this Statement of Work.

1.5 COMMUNICATION

The contractor shall provide a local telephone number (within Mendocino County, CA) where the Contractor or their representative can be contacted 24 hours per day, 7 days per week, throughout the contract period for special work and or discussion of any contractual matters. Phone message recorders are an acceptable point of contact as long as a response to special work is initiated within 2 hours of the time of the message. The

Government shall not be expected to call a series of phone numbers to locate the contractor or designated representative. Once the Army Corps of Engineers

Representative has notified this contact, the Contractor will be considered officially notified when called for special service or other work.

1.6 SAFETY PROGRAM

The Contractor shall formulate and furnish to the Park Manager in writing a comprehensive program to implement the general policies and procedures for safe operation and maintenance in accordance with applicable provisions of OSHA and EM

385-1-1, US Army Corps of Engineers Safety and Health Requirements Manual. The program shall include provisions for equipment maintenance, employee responsibilities for working safely, indoctrination and training of employees, public safety activities and responsibilities for fire prevention. EM_385-1-1.pdf

The Contractor shall consider the campsite environment and instruct employees on applicable safety precautions and special requirements. These requirements may include, but are not limited to, such conditions as cleaning of human excretions, blood, vomit, etc., from both floors and walls. The contractor shall maintain acceptable sanitation standards in accordance with standard commercial practice. Daily handling of known infectious materials, knowledge of aseptic techniques as related to working in this type of environment or any careless handling of this type of material could be a source of infection for employee camp site users and Government personnel.

1.6.1 CLOTHING

Contractor employees, including any and all subcontractors operating in support of the contract shall present a clean and neat appearance and be easily recognizable at all times. Contractor and any and all subcontract personnel shall wear clothing suitable for the weather and working conditions. The minimum shall be well-fitting short sleeve shirt, long trousers, and shoes that completely cover the foot. Clothing shall not contain commercial advertising, with the exception of the Contractor’s business information.

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf?ver=2015-04-09-142531-467

1.6.2 UNIFORMS

Contractor employees, including any and all subcontractors operating in support of the contract shall wear at a minimum, a weather- appropriate uniform shirt and/or jacket which is professional in appearance and in compliance with 1.5.1 -

Clothing. Contractor uniform shirts and jackets may only display the

Contractor’s company logo, phone number, and business advertising.

Uniform shirts and jackets shall at a minimum display the employee’s name and Contractor’s name. The employee’s name may be displayed by use of a removable nametag, or permanently affixed to any uniform item. The

Contractor’s name shall be permanently affixed to all uniform items. The

Contractor shall as part of the pre-work meeting, submit a uniform plan for approval by the Contracting Officer Representative (COR)

1.6.3 PERSONAL SAFETY EQUIPMENT

When engaged in work that requires other protection, employees shall be required to wear the proper protective apparel in accordance with EM_385-1-

1.pdf.

1.6.4 SAFETY TRAINING

The contractor shall provide training for each employee providing safe work practices, proper house-keeping and fire prevention in accordance with provisions of EM 385 1-1. Safety meetings of all Contractor employees shall be held weekly to discuss the operation of the safety program. The topics and dates will be written on the back of the Safety Exposure Report.

1.7 DEFECTIVE FACILITIES

Damaged defective and/or inoperative facilities shall be reported to the Park Manager or

COR/Contracting Officer Technical Representative (COTR) as soon as possible, but no later than 24 hours after discovery. The Contractor shall complete a repair work order

(provided by the Corps) identifying the necessary repairs. The decision to close a facility will be made by the Park Manager or COTR.

1.8 SECURITY

The Contractor shall comply with the following security requirements at all times

1.8.1 Allowable Personnel

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf?ver=2015-04-09-142531-467 http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf?ver=2015-04-09-142531-467

Only the Contractor, Contractor’s employees, or authorized subcontractors will be allowed at the work sites while performing work for the contract. Friends and family of the contractor, contractor’s employees, or authorized subcontractors are not permitted to accompany workers in the performance of their duties, unless said friend or family member is also a contractor employee or authorized subcontractor employee.

1.8.2 Gate and Door Security

Security Gates, storage yards and office compounds shall remain locked except when authorized employees are in the immediate area. All storage buildings, storage rooms, equipment rooms, pipe chases, and park buildings shall remain locked except when being cleaned. Stricter measures may be implemented by the Park Manager during periods of heightened security.

1.8.3 Keys

1.8.3.1 The Contractor shall not allow members of the public to enter buildings, compounds, parking areas when a Corps employee is not present.

The Contractor shall not allow the public access to the Wildlife Management

Area, Marina Area, Winery Point Access Road, or any other area closed to the public that requires access through a locked gate.

1.8.3.2 The Contractor shall maintain a register of all keys issued. Extra keys shall be obtained from the Park Manager. Discharged employees shall return keys immediately. Government keys shall not be duplicated.

1.8.3.3 Government keys shall be returned upon request or at the end of contract.

1.8.4 Identification of Contract and Subcontract Employees

The contractor shall furnish his or her employees, other than office and clerical personnel, uniforms (coveralls or shirts), with a company identification patch on the breast pocket or on the left sleeve at the top of the arm, within 30 days after notice of the award of the contract. (See EM 385-1-1 for restrictions on clothing).

1.8.5 Anti-Terrorism/OPSEC

1.8.5.1 All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: JS -US007 -

Leve l I An t i t e r ro r i s m Awar eness Tr a in ing

All contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the

Government may require changes in contractor security matters or processes.

The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

The Contractor must pre‐screen Candidates using the E‐verify Program (E‐

Verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

1.9 MEETINGS AND CONTRACTOR SUBMITTALS

1.9.1 Pre-Performance Meeting

At least one week prior to the pre-work meeting, the Contractor shall submit to the

COR all information required under this contract. If the contract is awarded less than

30 days prior to the contract start date, required pre-work meeting submittals will be furnished on a schedule mutually agreed upon by the COR/COTR and the

Contractor. For the remainder of the contract during the Base Year, and any subsequent Option Year exercised by the Government, the Contractor shall be responsible for producing complete, competent, properly coordinated, and thoroughly checked documents within agreed upon schedules.

http://jko.jten.mil/courses/atl1/launch.html http://jko.jten.mil/courses/atl1/launch.html https://www.uscis.gov/e-verify https://www.uscis.gov/e-verify

1.9.2 Customer Care Meeting

All Contractor Employees shall attend a training session about serving the public prior to working at the park. The training session will be held one week prior to the start of services. If the contract is awarded less than 7 days prior to the start date, the meeting will be held as soon as possible. The date of the meeting will be mutually agreed upon by the COR and Contractor.

1.9.3 Contractor Submittals Prior to Pre-Performance Meeting

1.9.3.1 Certificate of Insurance

1.9.3.2 A typed list of names, phone numbers and addresses of all persons performing services prior to beginning work. The list shall include a copy of the employees’ valid vehicle driver’s license. This list shall be maintained during the entire contract period.

1.9.3.3 Name of supervisor and alternate supervisor.

1.9.3.4 Safety Plan: The Contractor shall formulate and furnish to the

Park Manager in writing a comprehensive program to implement the general policies and procedures for safe operation and maintenance in accordance with applicable provision of OSHA and EM 385-1-1, US Army

Corps of Engineers Safety and Health Requirements Manual. The program shall include provisions for equipment maintenance, employee responsibilities for working safely and training verification of contract employees. A current version of the EM 385-1-1 can be located at:

EM_385-1-1.pdf

1.9.3.5 Safety Hazard Analysis

1.9.3.6 Quality Control Inspection Plan

1.9.3.7 Uniform Plan

1.9.3.8 Safety Data Sheets (SDSs) (formerly known as Material Safety Data

Sheets or MSDSs Material Safety Data Sheets) for each chemical product used by the contractor Composition of paper products used.

1.9.4 Contractor Submittals Required Monthly

Required monthly submittals shall be submitted by the 6th business day of each month. The Government reserves the right, if deemed necessary and requested in writing by the KO or COR, to increase the frequency of monthly submittals.

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf?ver=2015-04-09-142531-467

1.9.4.1 Safety Exposure Report – The Contractor shall maintain records of the number of person-hours worked at Lake Mendocino each month. Using these records the Contractor will complete the Safety

Exposure Report (S P D FORM 94) which is furnished by the

Government.

1.9.4.2 Quality Control Inspection Plan. See 4.1.1 for details

1.9.4.3 Two (2) copies of the monthly, computer generated

invoice

1.9.4.4 Any deviation from the set schedule

1.9.5 Invoice Submittals

Invoices for payment shall be submitted in duplicate upon completion of task as outlined in the pricing/payment schedule. Invoices shall include all necessary information, including contract number and any necessary supporting documentation submitted to:

ATTN: <Name of COR>

US Army Corps of Engineers - Lake Mendocino

1160 Lake Mendocino Drive

Ukiah, CA 95482

1.9.6 Project Service Area (PSA) Delineation

The invoice shall be submitted to the COR with the delineations made by PSA so that the COR may see how the line items are divided throughout the year. A sample invoice shall be provided at the pre-performance meeting.

1.9.7 Site Meeting

Prior to submitting a Quote, interested parties are strongly encouraged to attend a

Site Meeting. This meeting allows interested vendors to become familiar with the layout and geographical location of the facilities, their proximity to one another and the current conditions of the facilities. The Site meeting will be scheduled by the Operations Project Manager and COR of the Contract.

1.10 LOST AND FOUND

The Contractor shall report to the Park Manager or Park Ranger all personal articles found by the contractor or his/her employees to be disposed of as per Title 36, Chapter III, Part

327.16. Found articles shall be turned in the same day as found.

1.11 COORDINATION WITH OTHER CONTRACTORS

The Government may undertake or award other contracts for additional work. The

Contractor shall fully cooperate with such contractors and government employees and carefully fit the contract work to such additional work as may be directed by the COR.

The Contractor shall not commit or permit any act which will interfere with the performance of work by any other contractor or by government employees.

1.12 UNAUTHORIZED WORK

The Contractor is advised that any work performed at the direction of unauthorized personnel will not be credited as work accomplished under this contract.

PART 2. FACILITIES AND EQUIPMENT

2.1 EQUIPMENT STORAGE

No Government space or facilities shall be provided for contractor supplied equipment under this contract.

2.2 GOVERNMENT FURNISHED SUPPLIES AND MATERIALS

The Government will not furnish any supplies or materials under this contract, other than water for cleaning purposes, and the trash receptacles in the restrooms. If the government must use its own supplies in a special cleaning, the Contractor shall promptly replace the inventory used.

2.3 WATER

Water required for cleaning shall be potable unless directed otherwise by the Park

Manager. It may be obtained from the Government water supply or from a source approved by the Park Manager. If water is obtained from sources other than the

Government water supply system, all arrangements and payments, if any, will be made by the Contractor.

2.4 CONTRACTOR FURNISHED SUPPLIES AND MATERIALS

The Contractor shall furnish all required paper supplies, trash can liners, deodorant cakes, yellow “bug” light bulbs (including yellow fluorescent bulbs), soap, detergents, and non-restricted bacterial agents, cleaning rags, cleaning solutions, enzymes, disinfectant/deodorizer, stain and/or graffiti remover, signs, and all other supplies and materials to be used or incorporated in the work. The Contractor may supply trash receptacles that must always be present and placed as directed by the COR or Park Manager. The Contractor shall be responsible for maintaining adequate supply of materials in each service vehicle necessary for performing the required daily services. The contractor may be required to furnish a list of supplies and amounts used, during the performance of the contract, along with the previous month’s invoice.

All Cleaning supplies, urinal deodorant cakes and materials necessary to comply with the provisions of this contract shall be compatible for use with each other. The manufacturer’s instructions shall be followed in mixing the proper strength solution for application.

The following are definitions of major types of cleaning agents and supplies. It is not the intent of the following definitions to imply that these are the only materials necessary to comply with the provisions of the contract.

1. Cleaning Agent – Soap, soap compounds, and/or biodegradable detergents shall be used. If the contractor uses a cleaning compound containing disinfectants and/or deodorants in lieu of applying these materials separately, the label must state the compound is biodegradable and contains disinfectants.

2. Germicidal Disinfectants – Only standard commercials germicidal disinfectants shall be used. Disinfectant may be mixed with the cleaning solution if the manufacturer’s instructions on the labels do not prohibit it. The fungicidal performance of the product used shall effectively kill Athlete’s Foot fungus

(Trichophyton mentagrophytes) and other fungi on contact.

3. Deodorizer – Deodorant cake will be a material packaged and marketed for use as a deodorizer. The deodorant may be mixed with the cleaning solutions if the manufacturer’s instructions on the label do not prohibit it.

4. Deodorant Cakes – one deodorant cake will be maintained in restroom urinals at all times. Each cake will be 100% para- dichlorobenzene and perfume firmly pressured into a hand cake, with a hanger that does not rust or stain the urinal.

Minimum size will be ¾ inch thick, weighing 4 ounces.

5. Commercial quality mops, brooms, scrub brushes, water buckets, yard brooms, rakes and other needed cleaning small equipment, in good working order, shall be provided by the Contractor.

6. Toilet paper (2 ply) and paper towels, which the Contractor furnishes under this contract, must be a recycled product, containing a minimum of twenty percent (20%) post- consumer product material.

7. Yellow “bug” fluorescent light replacement bulbs shall be furnished and installed by the Contractor at the North Boat Ramp, Pomo C, Bushay RR #8 and

Kyen D and shall be type and wattage approved by the Government. In the newly installed (2010) restrooms the interior lights will be vandal resistant 2 bulb T8 4 foot wrap around lens fixtures with low temperature ballast, emergency battery pack and fluorescent night light. Restroom light will be wall mounted. Lighting on the exterior of the building is photocell activated; interior and chase room is motion activated. Exterior lights on the newly installed (in

2010) flush restrooms/shower facilities are 35-watt High Pressure Sodium lights, polycarbonate vandal resistant. (light fixtures are per CXT specs for “Cheyenne” and “Montrose”)

8. Lexan light covers shall be furnished by the Government. Lexan covers that are damaged will be recorded and the Contractor will notify COR within one business day.

9. Defective incandescent light bulbs shall be properly disposed of in the trash located within the recreation areas.

10. Fluorescent light bulbs shall be given to COR for proper disposal, and documented by COR for ERGO representative requirements.

2.5 EQUIPMENT

2.5.1General

The Contractor shall furnish equipment necessary to accomplish all of the work required by this contract within the time frames specified. All equipment used to perform work under this contract must be in good operating and mechanical condition and comply with E-M-385-1-, US Army Corps of Engineers Safety and Health Requirements.

2.5.2 Equipment Inspections

The COR may inspect equipment at any time it is operated on Government property, and may inspect equipment monthly at a time and location that they will specify. After consultation with the Contractor, the COR shall establish the time and locations for these inspections. Any equipment found deficient shall be taken out of service immediately until repaired or replaced. Such failure shall not be cause for the Contractor to reduce any service or performance.

2.5.3 Quantity and Quality of Equipment

The Contractor shall utilize equipment that equals or exceeds the quantity and quality set forth in this solicitation and evaluated by the Government for award of the contract. If the Contractor is unable to accomplish work in accordance with the requirements of this contract, shall immediately obtain additional equipment necessary to fulfill requirements of this contract.

2.5.4 Condition of Equipment

All equipment used to perform work under this contract must be in good operating and mechanical condition and comply with EM 385-1-1, US Army

Corps of Engineers Safety and Health Requirements. A regular schedule of preventative maintenance must be followed on all equipment. All equipment and any repair to same equipment shall be provided by the Contractor.

2.5.5 Failures

Contractor furnished equipment or items inoperable or unserviceable for whatever reason, including failure to meet Federal, State, or local safety requirements shall be removed from the work site, repaired or upgraded to meet requirements within 72 hours after failure. Such failure shall not be cause for

Contractor to reduce any service or performance.

2.5.6 Specialized Equipment

Requirements for specialized equipment will be set forth in the specifications for each required service.

2.5.7 Fuel

Fuel required for completion of this contract shall be provided by the Contractor.

2.6 VEHICLES

2.6.1 Vehicle Registration

All vehicles operated in support of the contract, including Contractor and

Contractor employee’s privately owned vehicles or subcontractor vehicles, shall be properly registered, insured, licensed and safety inspected in accordance with applicable Federal, State, and local requirements.

Additionally, all operators shall have a valid State-Government issued operator’s license, and shall carry said license, proof of vehicle registration and insurance on their person or in the vehicle at all times while operating in support of the contract.

2.6.2 Vehicle Appearance

All vehicles operated in support of the contract. Including Contractor and

Contractor employee’s privately owned vehicles or subcontractor vehicles shall be considered “equipment.” Vehicles operated in support of this contract must be in good operating and mechanical condition and comply with EM 385-1-1, US

Army Corps of Engineers Safety and Health Requirements.

Vehicles used in support of the contract showing excessive body damage, excessive worn or peeling paint, excessive dirt or grime, or otherwise deemed by the COR/COTR to have an unprofessional appearance shall be repaired or replaced by the Contractor immediately upon notification of the COR/COTR.

2.6.3 Vehicle Markings

All vehicles utilized in administration of this contract shall have at least three professionally made door signs identifying the vehicle with Contractor name and phone number, using a font no less than four inches in height. The signs shall be placed on the front driver’s side door, the front passenger side door, and rear hatch, tailgate or trunk. Vehicle signage that becomes ripped, torn, damage, cannot fully adhere to the vehicle surfaces (peeling), or otherwise is deemed to have an unprofessional appearance, shall be repaired or replaced by the

Contractor within three business days upon notification by the COR.

2.6.4 Vehicle Parking

While performing work under the contract, vehicles shall be parked only on road, parking areas or pullouts unless the Park Manager approved driving or parking elsewhere.

PART 3. PERSONNEL

3.1 MINIMUM PERSONNEL REQUIREMENTS

The Contractor shall provide an adequate number of fully qualified personnel to perform the specified services properly and efficiently within the time limits specified. It is strongly recommended that each work team consist of a minimum of one man and one woman working together to perform the work specified herein. See section 3.3.5

3.2 IDENTIFCATION OF CONTRACT AND SUBCONTRACT EMPLOYEES

SEE SECTION 1.7.4

3.3 EMPLOYEE CONDUCT

The Contractor shall conform and require Contractor personnel to conform to similar standards of conduct as Government personnel.

3.3.1 Intoxication/Under the Influence

Personnel conditions such as being under the influence of intoxicating beverages, drugs, etc. which may interfere with the performance of the contract services will not be permitted. No possession or consumption of intoxicating beverages, illegal drugs, or intoxicating quantities of legally prescribed drugs is permitted on Federal property.

Misconduct as set forth in this paragraph shall cause the Contractor to take disciplinary action against Contractor employees which could result in the removal of Contract employees from Government property and work under the contract. When it is necessary to remove Contractor personnel the Contractor shall immediately provide a qualified replacement out the services performed.

3.3.2 All personnel employed under this contract must be legal residents of the

United States and able to read, write, speak and understand the English language.

3.3.3 All personnel employed under this contract must be able to understand written and oral rules and regulations and apply them in a tactful and non-confrontational manner.

3.3.4 All personnel must be qualified to perform the tasks assigned in accordance with Government regulations.

3.3.5 Under no circumstance shall the Contractor or employee of the Contractor enter a restroom being used by a person or persons of the opposite gender.

3.3.6 No unauthorized use of Federal telephones except in emergency cases.

3.3.7 No unauthorized use of Federal computers.

3.3.8 All personnel shall abstain from smoking in vehicles that are used to carry out the duties and specifications of the contract.

3.3.9 All personnel shall abstain from smoking while carrying out the duties and specifications of the contract.

3.4 CONTRACTOR PERSONNEL REMOVAL

The COR/COTR may require the contractor to immediately remove from the work site any employee of the contractor or subcontractor who, in the opinion of the COR/COTR, is incompetent, endangers persons or property, or whose physical or mental condition is such that it would impair their ability to safely and satisfactorily perform the work.

Notification to the contractor will be promptly made in writing if time and circumstances permit. Otherwise, notification shall be telephonic and shall be confirmed in writing as soon as possible. No such removal however, will reduce the Contractor’s obligation to perform all work required under this contract and immediate replacement will be made as required. This requirement shall not be made the basis of any claim for compensation or damages against the United States or any of its officers or agents.

3.5 CLOTHING UNIFORMS AND PERSONAL SAFETY EQUIPMENT

SEE SECTION 1.6

3.6 INFORMATION

A copy of this contract shall be maintained on the job site and made available to any interested Contractor employee. Each Contractor shall be given a copy of the section of contract that particular employee is assigned to perform.

PART 4. INSPECTIONS AND MEETINGS

4.1 Contractor Quality Control (CQC):

Contractor is responsible for establishing and maintaining adequate quality control to insure satisfactory performance of contract work in accordance with specifications. This feature will be assured by a comprehensive quality Control Plan developed by the

Contractor and approved by the COR or designated representative prior to initiating work.

4.1.1 Quality Control Inspector

To ensure and maintain adequate quality control, the Contractor will appoint a

Quality Control Inspector. This appointment must be submitted in writing to the

COR/COTR and be approved by the COR/COTR before any inspections occur.

Quality Control Inspectors must be submitted with the Quality Control Plan prior to the Pre-Performance Meeting.

4.1.2 Quality Control Plan

The Contractor shall submit for the COR/COTR approval, a plan depicting in detail, an inspection system covering all work performed under this contract. This plan shall include:

Identifying inspectors, their vehicles, and work schedule.

a. Inspector’s name

b. Park

c. Date

d. Weather

e. Time in/out of park

f. List of sites inspected

g. Defects encountered

h. Corrective action taken

i. Safety violations

j. List of damaged, inoperable, or vandalized facilities

k. Any facilities closed temporarily by CQC

4.1.3 Inspections

The Government will monitor and inspect all work to assure compliance with the

Contractor Quality Control and that the Contractor’s performance meets contract specifications. When directed by the COR/COTR, the Contractor shall accompany the Government representative on these inspections.

4.1.4 Quality Control Inspection Reports

The Contractor shall maintain a current record of all Quality Control Inspection

Reports. These reports shall be furnished to the COR/COTR each month or more often, if requested in writing. The records of inspections shall cover all work items scheduled and shall be signed and dated by the Contractor’s Quality

Control Inspector. The frequency of these inspections shall be of an adequate number to insure all contract specifications are met. The COR/COTR reserves the right to require daily inspection reports if necessary. Inspections will be conducted within 15 minutes of the cleaning.

4.1.5 Inspection Deficiencies

The COR/COTR reserves the right to request the Contractor return to the job site and address any items which fail to meet the technical cleaning specifications.

Any deficiencies must be corrected by the Contractor not less than two hours after being notified. Payment will not be made for work which was not performed or does not meet government specifications. After the initial two hour notification, the Government reserves the right to have a third party perform any scheduled work which was not done or has not been done satisfactorily. In such a case, the Government will charge these third party costs to the Contractor.

Inspections will be completed within 15 minutes of the cleaning.

4.2 MEETINGS

4.2.1 Performance Evaluation Meetings

The Contractor shall meet with the COTR, as often as determined necessary by the COR/COTR to discuss performance.

4.2.2 Contract Deficiency Report (CDR)

A meeting shall be held no later than one normal workday after a CDR is issued.

Written minutes of these meetings shall be prepared and signed by the

COR/COTR and the Contractor. Mutual effort will be made to resolve any and all problems identified. Should the Contractor not concur with any decision, etc., the Contractor shall state so, in writing and request a final decision by the

Contracting Officer.

PART 5 CONTRACT CLEANING SPECIFICATIONS

Note: this announcement has two appendices. The information in the appendices show a listing of bathrooms, a cleaning schedule and drawings depicting the public bathrooms/restroom as they are existing at the Lake Mendocino recreation area and campgrounds. The list should be accurate as of the day of preparation; however, the

Government is not responsible if the list is incomplete, if bathrooms are omitted or if the floorplans does not match the actual bathroom. In order for contractors to familiarize themselves prior to submitting a quote it is strongly recommended to attend Site visit at Lake Mendocino.

Appendix A contains the planned monthly cleaning schedule showing the proposed per month cleanings required per bathroom/restroom facility type. Please note that this cleaning schedule was prepared utilizing historical cleaning requirements. At any time the Contracting Officer might select to omit, change or otherwise alter the schedule if seasonal requirements dictate increased or lessor frequent cleaning requirements.

Appendix B contains the floorplans and/or manufacturers links to floorplans of all bathrooms/restrooms described in this announcement.

5.1 LEVEL I CLEANING - RESTROOMS (FLUSH TYPE) AND SHOWER

BUILDINGS:

- All fixtures, floors, inside walls, partitions, benches, showers, and toilet stalls shall be cleaned, using appropriate soaps, detergents, disinfectants, and cleaning solutions.

Level I cleaning includes section 5.3 through 5.5.

5.2 GENERAL These units are constructed of either masonry or wood frame with finished interior walls. A "typical unit" consists of a men's and women's restroom/shower, walkways and specific ground cleaning areas surrounding each of these facilities.

5.3 Site and Frequency Level 1 Cleaning

5.3.1 See Appendix A

5.4 CLEANING - All fixtures, floors, inside walls, partitions, benches, showers, and toilet stalls shall be cleaned, using appropriate soaps, detergents, disinfectants, and cleaning solutions. The following fixtures shall be thoroughly cleaned: sinks, commodes (lids and risers), urinals, showers, mirrors, and fountains by scrubbing, wiping and rinsing, or any other methods necessary, using appropriate soaps, detergents, disinfectants and cleaning solutions. Spotting on all stainless steel fixtures shall be removed by a COR approved cleaner or polish. While restroom cleaning is in progress, work crews will place a "Caution - Wet Floor" sign in both English and Spanish, at the entrance to warn the public of the hazard.

5.4.1 Stains and Markings - All stains, markings, and graffiti (including those on sinks, mirrors, urinals, toilets, shower stalls, water fountains, hand dryers, lights, walls (interior or exterior), floors, doors, ceilings, and partitions), which cannot be removed by any reasonable cleaning efforts shall be identified in the D.A.R. Gang graffiti approximately 2 feet by 2 feet or larger shall be reported to the PM or the

COR as soon as possible, but in all cases no later than by the end of the day. After this graffiti is inspected by COE personnel reasonable efforts shall be made by the Contractor to remove the graffiti.

5.4.2 Sweeping/Mopping- Building Structure Floors – All floors shall be swept and the resulting debris picked up and properly disposed of. All floors shall be cleaned/mopped with warm water containing the proper amount of disinfectant. If mops are used they shall be rinsed regularly in a container provided by the Contractor. All mop and rinse water shall be disposed of properly and not onto the ground or into a storm drain. Excess water shall be blown dry using a leaf blower type device.

5.4.3 Policing Litter Pick-up - Showers, change rooms, restroom interior and exteriors within 20' of the building and /or sidewalk shall have all litter, including soaps picked up and appropriately disposed of. Sidewalks and pathways shall be kept clean of all dirt and debris including dirt and debris that is washed onto pathways by moving water. All paved walkways shall be cleaned of grass, grease, stains, limbs, gum, and other foreign debris. Any fecal matter found anywhere in or around the restroom shall be removed and the area thoroughly washed and disinfected.

5.4.4 Supplying - An adequate supply of rolls of toilet tissue shall be maintained in each facility to assure that the supply will not become depleted between cleanings.

Toilet tissue equal to no less than 85% of total paper capacity shall be placed in each dispenser each scheduled cleaning. Care shall be exercised during cleaning operations to protect toilet tissue from becoming wet. If toilet paper becomes wet, the wet rolls shall be replaced with dry rolls in the dispenser.

5.4.4.1 Paper towel dispenser at Kyen D restroom, shall be filled to capacity with paper towels of the proper size and type for that dispenser.

5.4.4.2 Light fixtures and bulbs shall be inspected for working order. All burned out incandescent, high pressure sodium and florescent light bulbs shall be replaced.

5.4.4.3 Removing/Emptying/Replacing – Refuse from all buildings shall be emptied each time the facility is cleaned. Trash cans in which the contents are half full or more shall be emptied. If the bag is torn or the contents have an odor (i.e.

Diaper) a new plastic bag (minimum of 2 millimeters thick) shall be placed in the container by the Contractor. Refuse bag (containing trash) shall be tied and deposited in the nearest bulk refuse receptacle (dumpster) in the park.

5.4.4.4 Sanitary napkin receptacles shall be emptied and a new liner replaced each time the restroom is cleaned.

5.4.4.5 Showers shall be clear of all debris and foreign material at the end of every cleaning session.

5.5 OBSTRUCTIONS - If toilets or urinals are not functioning properly, the Contractor shall remove the obstruction by the use of plungers, blunt probes, or by grasping devices. All obstructions within 2 feet of any fixture including toilets, urinals, sinks, floor and shower drains shall be removed by the Contractor. Employees will take all precautions to avoid skin contact with liquid or solid waste materials. If the problem cannot be corrected, the Contractor shall lock, where possible, the affected side of the building or restroom stall and shall notify the COR or his/her designated representative as soon as possible, but no later than one hour after locking the door.

An "Out of Order" magnetic or other COR approved sign, furnished by the Contractor, shall be attached to the locked door. These signs shall be approximately 8" X 10" with a minimum of 1" letters. CLEANING LOGS - When finished cleaning each flush restroom facility, the Contractor shall sign, date and record the time the cleaning was completed on a Cleaning Log sheet located in each flush restroom pipe chase.

INITIAL CLEANING – FLUSH TYPE UNITS - (Performed when required by Park Manager) The initial cleaning shall consist of cleaning and service of all items listed under 5.1 through 5.3.6, as well as 5.6.1 through 5.6.8) These cleanings shall be performed at the direction of the Park Manager. Initial cleaning will be called for before restrooms are opened for the recreation season on April 1, or when needed.

Contractor shall be required to thoroughly clean each restroom, scrubbing interior and exterior including removing all foreign materials off roofs and 20’ from building and/or sidewalks. Contractor shall be responsible for initial cleaning regardless of existing condition.

5.5.1 Supplemental Initial Cleanings

The Government reserves the right to use initial cleanings as supplemental cleanings throughout the period of the contract. The initial cleaning line item may be exercised monthly or bi-monthly throughout the contract to provide more thorough cleanings throughout the contract period.

5.5.2 Cleaning these units will be thoroughly cleaned inside and outside including the roof (section 5.).

5.5.3 Recesses and eaves will be cleaned by sweeping, scrubbing, rinsing any other methods necessary, using appropriate soaps, detergents, disinfectants and cleaning solutions.

5.5.4 All windows, skylights, light covers, and mirrors shall be cleaned with non-abrasive cleaner.

5.5.5 All pipe chases shall be cleaned of all webbing material. Floors and shelves shall be thoroughly swept and cleaned, and the resulting debris picked up and disposed of. If hot water heaters or other obstructions exist, reasonable cleaning efforts shall be made to clean around them safely.

5.5.6 All light covers shall be removed and cleaned both inside and out with a non-abrasive cleaner. All insects will be removed from light covers.

5.5.7 All trash cans shall be cleaned both inside and out to remove all stains, markings, garbage and liter. Trash cans with the bottoms rusted out or with other maintenance needs will be reported to the COR for replacement or repair.

5.5.8 All roofs of building units will have leaves and debris removed. A leaf blower type equipment can be used.

5.6 LEVEL I NON-FLUSH RESTROOM BUILDINGS (CHEMICAL, SST

VAULT TYPE BUILDINGS) -

5.6.1 GENERAL These units are constructed of either masonry or wood frame with finished interior walls. A "typical unit" consists of 1 or 2 stalls, walkways and specific ground cleaning areas surrounding each of these facilities.

5.6.2 CLEANING All fixtures, floors, inside walls, and toilet stalls shall be cleaned, using appropriate soaps, detergents, disinfectants, and cleaning solutions.

The following fixtures shall be thoroughly cleaned: commodes, from floor to toilet lid, urinals, and mirrors by scrubbing, wiping and rinsing, or any other methods necessary, using appropriate soaps, detergents, disinfectants and cleaning solutions. While restroom cleaning is in progress, work crews will place a "Caution - Wet Floor" sign in both English and Spanish, at the entrance to warn the public of the hazard.

5.6.3 STAINS AND MARKINGS - All stains, markings, and graffiti (including those on mirrors, urinals, toilets, and walls (interior or exterior), floors, doors, and ceilings), which cannot be removed by any reasonable cleaning efforts shall be identified in the

D.A.R. Gang graffiti approximately 2 feet by 2 feet or larger shall be reported to the

PM or the COR as soon as possible, but in all cases no later than by the end of the day. After this graffiti is inspected by COE personnel reasonable efforts shall be made by the Contractor to remove the graffiti.

5.6.4 Sweeping/Mopping- Building Structure Floors – All floors shall be swept and the resulting debris picked up and properly disposed of. All floors shall be cleaned/mopped with warm water containing the proper amount of disinfectant. If mops are used they shall be rinsed regularly in a container provided by the

Contractor. All mop and rinse water shall be disposed of properly and not onto the ground or into a storm drain. Excess water shall be blown dry using a leaf blower type device.

5.6.5 Policing/Litter Pick-up - Restroom interior and exteriors within 20' of the building and/or sidewalk shall have all litter picked up and appropriately disposed of.

Sidewalks and pathways shall be kept clean of all dirt and debris including dirt and debris that is washed onto pathways by moving water. All paved walkways shall be cleaned of grass, grease, stains, limbs, gum, and other foreign debris. Any fecal matter found anywhere in or around the restroom shall be removed and the area thoroughly washed and disinfected.

5.6.6 Supplying - An adequate supply of rolls of toilet tissue shall be maintained in each facility to assure that the supply will not become depleted between cleanings.

Toilet tissue equal to no less than 85% of total paper capacity shall be placed in each dispenser each scheduled cleaning. Care shall be exercised during cleaning operations to protect toilet tissue from becoming wet. If toilet paper becomes wet, the wet rolls shall be replaced with dry rolls in the dispenser.

5.6.7 Removing/Emptying/Replacing – Refuse from all buildings shall be emptied each time the facility is cleaned. Trash cans in which the contents are half full or more shall be emptied. If the bag is torn or the contents have an odor (i.e. Diaper) a new plastic bag (minimum of 2 millimeters thick) shall be placed in the container by the Contractor. Refuse bag (containing trash) shall be tied and deposited in the nearest bulk refuse receptacle (dumpster) in the park.

5.7 INITIAL CLEANING – NON-FLUSH RESTROOM BUILDINGS - (Performed when required by Park Manager) The initial cleaning shall consist of cleaning and service of all items listed under Level I Non-flush buildings (5.7 – 5.7.7) and cleaning non-flush, 5.8.1 - 5.8.6. These cleanings shall be performed at the direction of the Park Manager. Initial cleaning will be called for before restrooms are opened for the recreation season on April 1, or when needed. Contractor shall be required to thoroughly clean each restroom, scrubbing interior and exterior including removing all foreign materials and 20’ from building and/or sidewalks. Contractor shall be responsible for initial cleaning regardless of existing condition.

5.7.1 Supplemental Initial Cleanings

The Government reserves the right to use initial cleanings as supplemental cleanings throughout the period of the contract. The initial cleaning line item may be exercised monthly or bi-monthly throughout the contract to provide more thorough cleanings throughout the contract period.

5.7.2 Cleaning these units will be thoroughly cleaned inside and outside including the roof (section 5.).

5.7.3 Recesses and eaves will be cleaned by sweeping, scrubbing, rinsing any other methods necessary, using appropriate soaps, detergents, disinfectants and cleaning solutions.

5.7.4 All windows, skylights, light covers, and mirrors shall be cleaned with non-abrasive cleaner.

5.7.5 All pipe chases shall be cleaned of all webbing material. Floors and shelves shall be thoroughly swept and cleaned, and the resulting debris picked up and disposed of. If hot water heaters or other obstructions exist, reasonable cleaning efforts shall be made to clean around them safely.

5.7.6 All light covers shall be removed and cleaned both inside and out with a non-abrasive cleaner. All insects will be removed from light covers.

5.7.7 All trash cans shall be cleaned both inside and out to remove all stains, markings, garbage and liter. Trash cans with the bottoms rusted out or with other maintenance needs will be reported to the COR for replacement or repair.

All roofs of building units will have leaves and debris removed. A leaf blower type equipment can be used.

5.8 NON-FLUSH PORTABLE-

5.8.1. GENERAL These units are portable chemical toilets.

5.8.2 CLEANING - All floors, inside walls, and toilet stalls shall be cleaned, using appropriate soaps, detergents, disinfectants, and cleaning solutions. The following fixtures shall be thoroughly cleaned: commodes, from floor to toilet lid, urinals, and mirrors by scrubbing, wiping and rinsing, or any other methods necessary, using appropriate soaps, detergents, disinfectants and cleaning solutions. While restroom cleaning is in progress, work crews will place a "Caution Wet Floor" sign in both English and Spanish, at the entrance to warn the public of the hazard.

5.8.3 Stains and Markings - All stains, markings, and graffiti (including those on mirrors, urinals, toilets, and walls (interior or exterior), floors, doors, and ceilings), which cannot be removed by any reasonable cleaning efforts shall be identified in the D.A.R. Gang graffiti approximately 2 feet by 2 feet or larger shall be reported to the PM or the COR as soon as possible, but in all cases no later than by the end of the day. After this graffiti is documented by COE personnel reasonable efforts shall be made by the Contractor to remove the graffiti.

5.8.4 Policing/Litter Pick-up - Portable interior and exteriors within 20' of the structure and/or sidewalk shall have all litter picked up and appropriately disposed

of. Any fecal matter found anywhere in or around the restroom shall be removed and the area thoroughly washed and disinfected.

5.8.5 Supplying - An adequate supply of rolls of toilet tissue shall be maintained in each facility to assure that the supply will not become depleted between cleanings.

Toilet tissue equal to no less than 85% of total paper capacity shall be placed in each dispenser each scheduled cleaning. Care shall be exercised during cleaning operations to protect toilet tissue from becoming wet. If toilet paper becomes wet, the wet rolls shall be replaced with dry rolls in the dispenser.

5.8.6 COR will report to the contractor (at pre-work meeting) if a specific type or brand of TP needs to be used in portable rest rooms.

5.9 SPECIAL CLEANINGS -

5.9.1 Non –Flush Type…