W912P5-15-T-0016.pdf

SEE ADDENDUM

(No Collect Calls)

W912P5-15-T-0016 03-Feb-2015

b. TELEPHONE NUMBER

(615) 736-7674

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 10 Feb 2015

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912P59. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JAMES W PURCELL

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SEE SCHEDULE

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX WOMEN-OWNED SMALL

BUSINESS (WOSB)

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

CONTRACTING DIVISION (JEC)

JAMES.E.CHOATE@USACE.ARMY.MIL

(615) 736-7946

(615) 736-7124

NASHVILLE TN 37202

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W912P5 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

MID-CUM.AREA,DALE HOLLOW LAKE

SONDRA CARMEN

U.S. ARMY CORPS OF ENGRS RESOURCE MGR, DALE H

DALE HOLLOW DAM ROAD

CELINA TN 38551-9708

TEL: 931-243-3136 FAX:

615--736-7124FAX:

TEL: 615-736-7946 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

SIZE STANDARD:

$7.5M

NAICS:

721211

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W912P5-15-T-0016

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 101 Days PA Svcs Lillydale Campground

FFP

FY15 DAL- LILLYDALE PARK ATTENDANT CONTRACT --- PROJECT NO.:

111256 FOB: Destination

MILSTRIP: W38XDD43186628

PURCHASE REQUEST NUMBER: W38XDD43216684

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 132 Days PA Svcs Obey River Campground

FFP

FY15 DAL- OBEY RIVER PARK ATTENDANT CONTRACT --- PROJECT

NO.: 111256

FOB: Destination

MILSTRIP: W38XDD43186628

PURCHASE REQUEST NUMBER: W38XDD43216685

NET AMT

INSTRUCTIONS TO SUBMIT OFFER

INSTRUCTIONS TO SUBMIT AN OFFER

1. Please read and follow these instructions to submit an offer for the Campground Park Attendants within the Nashville District. You may submit an offer for multiple locations, but a separate Schedule of Prices must be sent for each location and only one contract award will be issued to a contractor. Therefore, if you submit for multiple locations, it is in your best interest to rank-order your preferences.

2. PLACE OF PERFORMANCE: See the Performance Work Statement.

3. PERIOD OF PERFORMANCE: A base year period with the work to be performed during the recreation season of 2015 and three one-year option periods, if exercised in the Government’s interest.

4. SITE VISIT: PROSPECTIVE PARK ATTENDANTS ARE URGED TO INSPECT THE RECREATION

AREAS BEFORE THEY SUBMIT A BID IN ORDER TO BECOME FAMILIAR WITH THE SIZE AND SCOPE OF THE DIFFERENT AREAS AND THEIR REQUIRED DUTIES. The Resource Manager or his representative will accompany the prospective attendants on this inspection. An appointment for an inspection tour should be arranged with the Resource Manager prior to arrival at the project.

5. SYSTEM FOR AWARD MANAGEMENT REGISTRATION. All contractors must be registered in the System for Award Management and obtain a DUNS number. To register, go to http://sam.gov/

6. WHAT, WHEN & WHERE TO SUBMIT YOUR OFFER. Your offer must include all information including:

Part I - TECHNICAL PROPOSAL. Submit the following as the Technical Proposal:

a) Resume.

b) Complete “Attachment A, Experience Data For Park Attendant Contract.”

c) Color photo of your camping trailer or motor home

PART II - PRICE. Complete and sign the “Schedule of Prices” for the areas you wish to compete. If proposing for more than one campground, give order of preference.

PART III – Standard Form 1449. Complete block 17a, 30a, 30b and 30c and submit the form.

PART IV – Offeror Representations and Certifications—Commercial Items. In provision 52.212- 3(b)(2), indicate if you have completed your annual representations and certifications electronically by writing “NONE” in the blank after “ ….except for paragraphs________”, and submit with your offer.

If you have completed your annual representations and certifications electronically, but need to amend any of them, indicate which paragraphs are amended in the blank, complete the appropriate changes, and submit with your offer.

If you have not completed your annual representations and certifications electronically, complete the applicable blocks and fill-in blanks of paragraphs (c) through (o) of provision 52.212-3 and submit with your offer.

http://www.sam.gov/

Submit the above information as your proposal. Proposals must be received no later than the time stated in Block 8 of the Standard Form 1449:

If sending by postal service:

U.S. Army Corps of Engineers Nashville District Contracts Office, Attn: J. W. Purcell P.O. Box 1070 Nashville, TN 37202-1070

If sending by delivery service:

U.S. Army Corps of Engineers Nashville District Contracts Office, Attn: J. W. Purcell 110 9th Ave South Room A405 – Mail Center Nashville, TN 37203

If you have questions, please contact:

U.S. Army Corps of Engineers Nashville District Contracts Office J. W. Purcell, Contract Specialist

Phone: 615-736-7674 Email: james.w.purcell@usace.army.mil mailto:james.w.purcell@usace.army.mil

ATTACHMENT A

EXPERIENCE DATA FOR PARK ATTENDANT CONTRACT

(Complete all applicable information, attach additional sheets if needed, with photo of camping equipment and return with bid package)

NAMES: ________________________________________

ADDRESS: ________________________________________

PHONE: ______________________ Email address:______________________________________

PRESENT OCCUPATIONS: _____________________________________

COMPANY EMPLOYED BY: _____________________________________

BRAND, LENGTH, MODEL & YEAR OF CAMPER OR MOTORHOME:

THIS DATA SHEET SHOULD BE RETURNED WITH EXPERIENCE DATA ATTACHED TO

SUBSTANTIATE THE FOLLOWING:

a. Knowledge / experience in campground or day use operation.

List the names and addresses of campgrounds or day use areas which you have worked.

b. Ability to deal courteously and tactfully with the public.

c. Ability to effectively communicate orally.

d. Ability to keep records.

e. Knowledge / Experience with Computers:

f. Three references from individuals knowledgeable of your work experience (relatives excluded). Please include addresses, telephone numbers, and email addresses of references.

(1) _____________________________________________________________________________

(2) _____________________________________________________________________________

(3) _____________________________________________________________________________

SCHEDULE OF PRICES

Dale Hollow Lake - Park Attendants

BASE YEAR 2015 LILLYDALE CAMPGROUND

Est. Unit Item

Quant Unit Price Total

0001 Park Attendant Services-Lillydale Campground

101 Day

Base year quantity includes orientation day, if needed

Option Year 1 - 2016

Item

Quant Unit Price Total

1001 Park Attendant Services-Lillydale Campground

111 Day

Option Year 2 - 2017

Item

Quant Unit Price Total

2001 Park Attendant Services-Lillydale

Option Year 3 - 2018

Item

Quant Unit Price Total

3001 Park Attendant Services-Lillydale

Grand Total (Base + 3 option years)

Signature Date

Dale Hollow Lake - Park Attendants

BASE YEAR 2015 OBEY RIVER PARK

Item

Quant Unit Price Total

0002 Park Attendant Services-Obey River Park 132 Day Base year quantity includes orientation day, if needed

Option Year 1 - 2016

Item

Quant Unit Price Total

1002 Park Attendant Services-Obey River Park 142 Day

Option Year 2 - 2017

Item

2002 Park Attendant Services-Obey River Park 142 Day

Option Year 3 - 2018

Item

3002 Park Attendant Services-Obey River Park 142 Day

Grand Total (Base + 3 option years)

Signature Date

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC

0001 POP 01-MAY-2015 TO

14-SEP-2015

N/A U.S. ARMY CORPS OF ENGINEERS

DALE HOLLOW LAKE

Attn: SONDRA CARMEN

DALE HOLLOW DAM ROAD

CELINA TN 38551-9708

931-243-3136 FOB: Destination

W912P5

0002 POP 17-APR-2015 TO

13-OCT-2015

N/A (SAME AS PREVIOUS LOCATION)

FOB: Destination W912P5

PERFORMANCE WORK STATEMENT

PARK ATTENDANTS

DALE HOLLOW LAKE

1. GENERAL.

a. These specifications are for resident Park Attendants for Lillydale and Obey River Campgrounds at Dale Hollow Lake. The Park Attendants shall provide all of the personnel, materials, supplies, parts, tools, equipment, and vehicles except as otherwise specified herein, to perform these services. The Park Attendants shall be camping couples (two adults at least 21 years of age or older with no minor children) to serve as live-in park attendants. No persons other than the two adults required shall live with the attendants. The attendants shall provide and reside in a self-contained RV or motor home and live in the park during their work assignment. Park Attendants are required to operate a computer system, linked to a contracted national reservation service; the National Recreation Reservation Service (NRRS). It is possible that modifications in the operation of the software and/or sales channels may be necessary as the national reservation service contract changes. Skills and abilities needed include operating a Windows based computer program, record keeping, dealing with the public and an understanding of quality customer service to the recreating public, Corps staff and service contractor personnel. The attendants will receive an orientation of Corps regulations, operating procedures, computer operation and fee collecting instructions.

Attendants shall be responsible for performing the work in accordance with applicable regulations, procedures, and instructions.

b. Schedule. Both Park Attendants are required to live in the campground during the term of the contract, which will include weekends and all summer Federal holidays. The contract will be on a per day basis with five (5) work days per week. During hours of registration center operation, both attendants will be required to be onsite with at least one attendant in the registration center. Park Attendants may be required to work seven days a week during weeks of a Federal holiday, or as deemed necessary. Payment will not be made for the attendant’s day off. If emergency situations such as severe storms, high water, reduced funding, etc., require the government to close an area for an extended period of time, the government will make payment only for the days worked.

c. Site visit. PROSPECTIVE PARK ATTENDANTS ARE ENCOURAGED TO VISIT THE AREA TO

BECOME FAMILIAR WITH THE SCOPE AND SIZE OF THE FACILITY BEFORE THEY SUBMIT THEIR

BID. Visits to the area may be arranged by contacting Ranger Sondra Carmen, Resource Manager's Office, 540 Dale Hollow Dam Road, Celina, Tennessee 38551, Phone: (931) 243-3136. General information and site photos can be found at www.recreation.gov.

d. Bonds. The Park Attendants must be bonded and are required to furnish to the Resource Manager proof of such bond in the minimum amount of $5,000.00. The Contractor will not begin work until proof of such bond is furnished. The Park Attendant has the option, in lieu of furnishing a surety bond, of:

1) Depositing certain United States bonds or notes in amount equal, at their par value, to the penal sum of the bond, or

2) Furnishing a certified cashier's check, bank draft, postal money order, or currency in the amount equal to the penal sum of the bond, or

3) Furnishing an irrevocable, unconditional letter of credit.

2. SCOPE OF WORK AND RESPONSIBILITIES.

a. Hours of Registration Center Operation:

1) The Campground Registration center shall be open and staffed with at least one person ac-cording to the following hourly schedule, with the exception of weekends and weeks with holiday work as shown below which will require both to be working. These hours are the minimum, core hours of operation. Any changes to this schedule must be approved by the government. The Resource Manager may change the schedule the registration center is to be open depending on the work load.

Non-Peak Season Office Hours: Non-peak season hours will be observed from opening day until mid-

May (approximately May 14th ) and from mid-August (approximately August 16th) until closing day.

Monday 4 10 am - 2 pm Tuesday 0 Off Day Wednesday 0 Off Day Thursday 4 10 am - 2 pm Friday 8 10 am - 6 pm Saturday 8 10 am - 6 pm Sunday 4 10 am - 2 pm Total Hours 28

Peak Season Office Hours: Peak season hours will be observed from mid-May (approximately May 15th) through mid- August (approximately August 15th ) .

Monday 7 10 am - 5 pm Tuesday 0 Off Day Wednesday 0 Off Day Thursday 7 10 am - 5 pm Friday 10 10 am - 8 pm Saturday 10 10 am - 8 pm Sunday 7 10 am - 5 pm Total Hours 41

2) Additional time. Additional time outside the office hours will be needed for campground operation assignments such as opening/closing gates, campground patrol, delivering messages, dealing with inquiries, responding to customer complaints, verifying that day visitors have departed the campground, documenting vehicle license numbers of non-registered campers, and running remittance/deposit reports. Park attendants are not required to perform work such as opening the office, registering campers, or other duties during their time off, but should be courteous, professional and provide the registration hours if the public contacts them while they are in the campground.

3) Holiday Work: For the three summer holidays, the Campground Registration center shall be open and staffed extra hours for a four-day period: Thursday 10am-8pm, Friday 10am-8pm, Saturday 10am-8pm, and Sunday 10am-6pm. This period shall be Thursday, Friday, Saturday, and Sunday for Memorial Day, and Labor Day. The Fourth of July schedule will be determined based on the reservation arrivals and/or anticipated campground workload and coordinated with the government.

b. Scope of Position. The Park Attendant will be the on-site administrator of the campground through the operation of the registration center. Assignments include, but are not limited to registering campers with advanced reservations and collecting user fees during the hours the campground registration center is open. Manage the campground and/or day use area through the registration of campers and visitors to campers, collecting and accounting fees generated including day use fees and washer/dryer collections, providing on-site reservations through a contracted reservation service-the NRRS, selling items such as Annual Day Use Passes, transmitting funds through designated channels, forwarding all associated reports, assuring proper use of park facilities, maintaining quiet-hours, reporting maintenance needs, opening and closing gates daily, providing visitor information, maintaining a board of occupied/available sites, checking in/out life jacket loaners, and assisting with volunteers assigned to the campground as directed. Attendants may be asked to assist with Corps sponsored events. Attendants must be able to provide friendly customer service to the camper as well as foster a cooperative work environment with the Corps staff and service contractor personnel. Attendants will not have responsibilities associated with services provided by other contractors such as restroom cleaning, mowing and maintenance.

c. Residency.

1) The attendants shall reside in a self-contained RV or motor home and live in the park during their work assignment. Pick-up campers, tents, home-built campers such as restored buses, or mobile homes typically used as permanent residences, shall not be used.

2) Maintain the area where their camper/motor home is parked in a clean, sanitary, and professional looking condition at all times. Certain types of small house pets may be permitted with approval of the government. Pets shall be under physical restraint at all times. No pet pens will be allowed. No household type furniture or appliances shall be placed outside of the attendant residence on the site pad in view of the public.

d. Conduct:

1) Park attendants are the front line public relations point of contact on behalf of the Corps of

Engineers. Attendants shall conduct themselves in a business-like and professional manner while on duty, and during off-duty times while in the park; promoting positive communication to the public concerning the Corps. The personal appearance of the Park Attendants shall be neat and clean at all times. The appropriate uniform, provided by the attendant, will be worn while on duty. Off-duty attire, while in the campground, will be neat and professional.

Complaints from the general public concerning these requirements may be grounds for immediate removal of the attendant from the area.

2) All Park Attendants shall conduct themselves in an orderly manner so as not to disrupt the visiting public. Like the visiting public, attendants are subject to the rules and regulations posted in Title 36.

3) No alcoholic or intoxicating beverages, illegal drugs or controlled substances not prescribed by a physician shall be possessed, consumed, or be under the influence of any such substance while on duty. Park Attendants shall not possess, display, use or maintain firearms, fireworks or any other type of weapon or explosive in the campground.

e. Registration Center Operation:

1) The registration center is a government office for conducting official business only. No one other than the park attendant, Corps employees or those handling business on behalf of the Corps are to be inside the registration center. Volunteer day use hosts may enter for the purpose of secure processing of collected day use fees and other official volunteer related responsibilities.

2) Smoking or use of tobacco products within the registration center is prohibited. Pets are not allowed inside the registration center. No refrigerators or other large household items shall be located within the registration center or outside on the Park Attendant site pad.

3) Park Attendants shall keep the registration center clean and orderly at all times, which includes cleaning windows, and other surfaces inside and outside the building. The Park Attendant shall water as necessary all ornamental plants within the vicinity of the entrance and/or registration center.

4) Park Attendants shall not create or post any signs or barricades, or perform alterations to the registration center, campsites, restrooms, shower houses, or any other facilities without prior approval from the government. This includes placing signs in the registration center windows, mounting satellite dish, installing cables, attaching structures to cabinets, etc. inside or outside any structure.

f. Overview of Duties:

1) The Park Attendants will perform specific duties daily to oversee operation of the campground and implement the reservation program in accordance with established and provided procedures. Duties include, but are not limited to, registering campers and visitors to campers, maintaining current on-site records, posting reservations on reservable facilities such as picnic shelters, checking site availability for customers, providing visitor information, answering telephone inquiries and opening and closing gates daily. Attendants may be asked to contact customers with reservations whose sites are unusable and notify existing campers of emergency situations such as pending inclement weather. Anticipate customers making inquiries during office closed hours and briefly provide customer assistance if the attendant chooses to be in the vicinity after the office has closed.

2) Management of the campground recreation use fee collection will be in accordance with the contracted National Recreation Reservation Service Operating Procedures Manual and the Nashville District Policy on Campground Administration and Recreation Use Fee Collection Procedures. A copy of each will be made available. The reservation contractor (NRRS) will provide advance reservation services for campsites, and other reservable facilities within the reservation inventory and forward this information to the campground. Park Atten-dants shall not reserve campsites except through the reservation system as directed by the government. Park Attendants will be oriented and trained on all aspects of the campground management program by the government or designated representative.

3) Provide all incoming campers a copy of their receipt, vehicle registration hang tag and plastic trash bag.

4) Advise all park users of campground regulations, utilize developed facilities, and to park and operate vehicles and camping equipment only on designated roads and pullouts or at other designated areas.

Attendants shall not make their own rules for the campground. They shall defend and support all Federal regulations/policies. Park Attendants shall not make exceptions to established regulations/polices without prior instructions to do so from the government. As Park Attendants are the onsite administrator of the campground/day use area, they should attempt to address general operation issues, such as tents or vehicles on the grass, loud noise complaints, etc., with campers as soon as possible. Noncompliance issues can be forwarded to a ranger.

5) Attendants shall have sufficient personal cash on hand (not to exceed $200) to make change.

g. Collections:

1) For the purposes of this contract, the term “user fees” or “collections” will pertain to any fee collected. Park Attendants shall be accountable for the collection and security of user fees and associated paperwork/reports. They shall ensure that amounts collected balance with the receipts of transactions made.

2) Collect and remit all recreation use fees and transaction reports a minimum of once a week.

When attendants transfer collections to authorized personnel, the attendant for their records will maintain a receipt or a signed copy of the deposit report as verification they have transferred the funds appropriately. Fee handling procedures are subject to the guidelines found in the National Recreation Reservation Service Operating Procedures Manual and the Nashville District Policy on Campground Administration and Recreation Use Fee Collection Procedures. As it is possible that these procedures will receive updates, fee collection procedures are subject to change.

3) Under current policy, a separate cashiers check or money order will be obtained for each collection processed and sent to the designated bank in a separate envelope. All fees associated with processing collections, such as the cost of cashier’s checks/money orders and stamps, are the responsibility of the Park Attendant.

4) Weekly, turn in all computer generated deposit reports, credit card slips, summaries and other required paperwork to the Use Fee Cashier.

h. Be audited as deemed necessary by the government.

i. Attendants shall open the campground and/or Day Use entrance gate each morning at 6 am and close the gate each evening at 10 pm. Attendants shall require all visitors to leave by 10 pm and maintain quiet hours from 10 pm until 6 am. Attendants shall allow registered campers to leave and re-enter the area regardless of the hour. If desired facilities are unavailable, direct them to other Corps parks or to other nearby campgrounds.

j. Access to the camping area will be limited to campers and their visitors. Campers will be allowed a maximum of people and vehicles per site as established in the reservation inventory. Park Attendants must verify that each visitor to camper is visiting a registered camper before allowing entry. Each visitor vehicle and pedestrian visitor shall be charged a visitor's fee. Visitors must depart the area by 10 pm each night.

k. Cooperate with Corps employees and official volunteers who are on duty, and those individuals who have contracts with the Corps such as cleaning caretakers, mowing crew, etc. Allow Corps employees or contractors to use, for government business, phones furnished by the government. Park attendants are not responsible for contracted routine services such as cleaning restrooms, mowing or major maintenance.

l. Attendants will not have an extended absence from the office during office hours as there should be two present in order to provide coverage. However, if a Park Attendant is out of the building, such as a restroom break, a provided sign will be posted in the window informing visitors that the attendant is in the park and will return.

m. Attendants in campgrounds with adjacent day use facilities may be called upon to collect, count, and process day user fees from honor vaults and cash registers and post picnic shelter reservations on the reservation bulletin board in the day use area.

n. Inspections:

1) Inspect the entire park area (campground and day use areas) a minimum of three (3) times daily (immediately after opening gates, at least once during high activity periods in the park, and prior to official quiet hours). Attendants may need to be in the park more frequently as warranted. Campground inspections may be conducted by vehicle drive-through with the primary purpose of providing customer service and compliance of park policies. Campground inspections shall include verifying all registered campers/visitors display proper registration hang tag form, document vehicle license information of any non-registered camper, ensure that all visitors have left the campground by 10 pm, that all pets are leashed or are otherwise under physical control, that official quiet hours are maintained, all camping equipment is located on the designated site pad, that gray water and sewage is being properly contained, all vehicles and trailers are parked in designated areas, and all other applicable rules and regulations are followed, and inspecting any other areas designated by the government.

2) Daily inspection of picnic sites in the adjacent day use area may be required. Record which tables, grills and trash cans need to be cleaned and forward the information as instructed. The ideal time for picnic table inspections is the late afternoon or early evening and can be incorporated into daily campground patrols. If available, volunteers may assist in this responsibility.

o. Safety & Security:

1) Park Attendants shall not allow campers, visitors, or any other unauthorized persons to enter the registration center. Secure and lock the registration center when it is left unattended.

2) Attendants shall be responsible for safeguarding the fees collected, the original receipt copy, credit card receipts, reports, and all unsold Annual Passes, in an approved field safe, be in the possession of authorized personnel, or otherwise safeguarded in a manner approved by the government until turned over to authorized personnel. The field safe should be locked when the attendant is away from the office and the combination should not be shared.

3) Attendants are expected to resolve customer issues within the park. Report all disturbances that cannot be diplomatically controlled to a park ranger or local law enforcement officers. Attendants shall not attempt to apprehend any violators.

4) Security of the Park Attendant's living quarters and all personal property shall remain their responsibility throughout the duration of the contract. The government accepts no responsibility for, nor will it be liable for damage or theft occurring to the Contractor's property.

5) Notify existing campers of any potential emergency situation such as severe weather or possible flooding.

p. Reports/Requests:

1) Immediately advise the government of any safety hazards and maintenance needs. In the event of an emergency or situation of immediate danger, contact both the Resource Manager’s Office and Sheriff’s Department. An emergency call list is provided in the on-site Park Attendant Handbook.

2) Log times (in and out) and dates of local law enforcement patrols, cleaning and mowing crews, persons on contract business such as inspectors and beach/wastewater monitoring, all Corps personnel, etc. through the campground. A book and log sheets will be provided for this purpose.

3) Upon request, reports or summaries will be generated from the computer program and submitted to the Use Fee Cashier.

4) A written mishap/incident report will be completed and forwarded for instances of injury, drowning, theft, damage, law enforcement actions, etc. Serious incidents shall be reported within 24 hours.

Additional written records, such as complaints and criticism of park facilities, shall also be forwarded.

q. Maintenance and Services. Corps or Service Contractor representatives will conduct maintenance of park facilities. Park Attendants are not responsible for major campground maintenance. Attendants shall attempt to reset tripped circuit breakers, turn off water valves to broken, continually running or clogged fixtures, or assist with minor issues that can be easily and quickly resolved. Attendants will be oriented by Corps maintenance personnel for the desired handing of these issues. Where these measures are unsuccessful, close or lock the facility, post as out-of-order, and direct users to alternate facilities and report the item to facilities maintenance staff. When campers provide comments to attendants of maintenance needs, attendants should verify the actual need before reporting the issue. Report maintenance needs by informing the Maintenance Mechanic as he/she drives through the campground.

Or phone/email the Facility Manager with a courtesy copy to the Maintenance Mechanic. Once attendants have reported the issue, they have fulfilled their responsibility.

Routine services in the campground such as restroom cleaning, mowing, trash removal, etc. will be conducted by service contractors on a schedule established by the Corps. Park Attendants will not be responsible for performing or scheduling these duties. Attendants shall allow these individuals to enter the campground for the purpose of such services. Note that the established schedule for services is subject to change based on weather and funding.

r. Vacated Sites: Daily, the park attendant will provide a copy of a list of sites, which were occupied since the last cleaning, to be cleaned (Outgoing Camper report) to the caretakers and additional copies to the contractor and Corps contract inspector. Only sites utilized since prior cleaning and/or in need of service will be identified. See example of the required report format in the Park Attendant Handbook.

s. Marketing: Park Attendants will positively promote the campground and the Corps of Engineers. Marketing and water safety materials will be distributed to campers as necessary. Social media internet sites, provided by the Corps, can be updated as necessary from the campground by the attendant. Attendants will be advised of procedures and criteria related to social media. Promote water safety by issuing upon request life jacket loaners and record necessary documentation.

3. SUPPLIES.

a. The Contractor shall supply:

1) All materials, other than those described in “The government shall provide” point b. below , necessary to perform the park attendant services, including but not limited to, note paper, felt markers, ink pens, paper clips, rubber bands, tape, scissors, stapler, stamps, envelopes, money orders/cashiers check, office cleaning supplies, and transportation necessary for campground patrols and depositing fees.

2) The Contractor shall also provide a uniform as approved by the government. Attendants shall provide their own professional looking uniform which must consist of solid colored slacks, shorts or skirt, a white shirt or blouse and shoes. Shorts should be no shorter than six (6) inches above the knee. Shirts must have a collar and sleeves and be buttoned. Knit polo type shirts are acceptable.

T-shirts will not be acceptable. Shirts with tails shall be tucked in. Belts shall be worn on attire having belt loops. All uniform items shall fit appropriately, be unstained, clean, wrinkle-free, and presentable at all times.

3) Attendants may have a golf cart to use for campground patrols; however a golf cart is optional and not required by this contract. Since campers are not allowed to have golf carts in the park unless they are licensed per Title 36, park attendants desiring a personal golf cart must have it marked “Park Attendant-Official Business Only” or the equivalent thereof to distinguish it as a part of their job.

b. The government shall provide:

1) Pre-work orientation and necessary training to perform the required duties if needed. Attendants may receive written and online training and orientation materials prior to arrival and/or “on-the-job” training during office hours.

2) A campsite at each campground with electrical and potable water hookup and a proper method of sanitary waste disposal for Park Attendants. Campsites and associated facilities will not normally be modified for the convenience of the Park Attendants. Attendants with special site desires should view the site before bidding on the contract.

3) A logbook, sale items and forms such as vehicle hang tags, and Annual Passes, and other handout material such as information pamphlets, copies of Federal Regulations, campground maps and authorized signage. All authorized signs will be provided.

4) Office telephone and telephone capability at the attendant campsite.

5) An automated computer system with report printer, credit card collection terminal, and receipt printer. Satellite or another mode of connectivity will be provided to interface the campground computer with the National Recreation Reservation Service.

6) Supplies to support the computer systems: 8 ½ x 11 ream paper, receipt printer paper, ink cartridges for printers.

7) Paper shredder to shred all printed items containing personal identifiable information.

8) Keys necessary to access the registration center, bulletin boards, and restroom facilities.

9) Plastic trash bags.

10) Identification nametags.

11) A safe for securing the fees collected and accountable items until they are turned over to authorized personnel.

12) Life jackets for loaner purposes.

13) At least one rating of Contractor to evaluate their performance. Evaluations will be conducted more frequently if deemed necessary.

c. The Contractor shall be responsible for the proper storage, inventory, maintenance, and safeguarding and security of all government furnished Items. Upon completion of the contract, the campsite and registration center will be left clean and in good repair.

4. SAFETY.

The Contractor shall comply with all current provisions of the Occupational Health and Safety Act (OSHA) in addition to the requirements of the Corps of Engineer Safety Manual, EM 385-1-1, Revised Nov., 2008.

5. PAYMENT.

The contractor shall be paid monthly, upon submission of proper invoices, the bid prices stipulated herein for services rendered and accepted. The Park Attendant shall submit an invoice with original signature, showing name, address, contract number, unit cost and total cost to the Resource Manager by the 5th of the month for the prior month's work. Invoice information must match the data exactly as entered in the System for Award Management (www.sam.gov), which replaced the Central Contractor Registration. Should the Contractor fail to service the areas designated by the contract, the government shall have the right to deduct the cost thereof from payment due the Contractor. Deductions will be based on the Schedule of Prices, or the cost to the government to provide the services. Acceptance of payment shall be final and conclusive.

6. DEFICIENCIES AND TERMINATION.

a. The Contractor will be notified verbally and/or in writing of any serious or recurring minor deficiency in service. Upon receipt of official notification of deficiency in service, the Contractor shall immediately correct the deficiency and/or take steps to prevent recurrence of the deficiency.

b. Either party may terminate this contract for cause by written notification to the other party with a minimum two-week's notification.

c. Actions, deemed by the government, such as criminal activity or anything considered being of a serious nature, or otherwise referenced in this contract under the section on conduct is cause for immediate termination.

7. SPECIAL PROVISIONS:

a. The telephone and satellite connection provided by the government is for business use only, such as administering the reservation program or in cases of emergency. Park Attendants may install a private telephone, DSL or satellite dish at their own expense for personal use. The Contractor or Park Attendants shall not use the government telephone or satellite connectivity to conduct business unrelated to this contract. Long distance calls not related to the operation of the campground are unauthorized.

http://www.sam.gov/

b. The Contractor shall be responsible for any damage to government property due to Contractor's negligence or abuse.

c. It is the desire of Corps to provide for park attendant services during the dates specified in this contract.

However, contracts may be reduced in time or terminated if the government determines park attendant services are no longer needed due to unforeseen closures of a park or its major facilities. Unforeseen closures would include those resulting from budget limitations, droughts, floods, storm damage, infrastructure failure and previously unknown safety hazards. Payment will not be made for days not worked.

d. Park Attendants will have two days off per week and are permitted to leave and take a break from the campground. During the day off, attendants are not required to open the registration center or conduct patrols of the campground. Prior to the day off, certain daily reports will need to be pre-printed and left in the registration center.

Attendants who desire to be away overnight must make prior arrangements for gate opening and closing. Attendants can coordinate with volunteers who may open and close the gates. In this circumstance, the gates will be “dummy locked” as there will be no one in the immediate vicinity of the gate for emergency exit. Attendants who choose to be away from the campground overnight will be responsible upon return to work to check the campground for new arrivals, register new campers, and resolve any issues that may have arisen during their absence. Attendants will notify the government of nights they plan to be away from the campground. In the event volunteers are not available to assist, coordinate with the government for alternatives.

e. While residing in the campground, attendants may have personal visitors. Attendant visitors should not interfere with the execution of this contract. Infrequent day visitors to the attendant will not be charged a day visitor fee. Infrequent overnight visitors staying with the park attendant, and not exceeding site limits, will not be charged a fee. Visitors to the attendant who will utilize a separate campsite will be charged the established rate for the campsite and all camping regulations will apply. These criteria will also apply to volunteers.

8. DESCRIPTION OF AREAS.

LILLYDALE RECREATION AREA

Location; Lillydale is located approximately 20 miles from Livingston, Tennessee off Highway 294. This park is popular and receives the bulk of usage between June and July. It contains a campground with 114 sites each having a picnic table, grill, fire ring, and camping pad. Several sites are equipped with water and electric hookups. Fifteen of these sites are island camping only, offering primitive camping within a controlled area; access is by foot travel only. Other facilities located within the campground and adjacent day use area include four wash houses/restrooms, dumping station, amphitheater, nature/hiking trail, picnic shelter, picnic tables, volleyball courts, playground equipment, swimming beaches, boat ramps and four parking lots.

The day use area is located on a separate access road from the campground. Day use fees are collected in the day use area by an honor vault system. Park Attendants will be required to process those collections, inspect picnic tables and open/close gates. Volunteers may assist with day use area responsibilities.

The Period of Performance in the Base year (CY 2015) will be 1 May 2015 through 14 September 2015 (101 work days). In Option years 1 through 3, the number of work days will be a minimum of 90 days, up to a maximum of 111 days during the Period of Performance. Thirty (30) days prior to the end of the current contract year, the contractor will be notified, in writing, of the Government’s intent to exercise the next contract year Option. The Period of Performance (open/closing dates and associated number of work days) for the Option year will be defined in this notification. The Contract modification to exercise the Option year will be completed prior to the end of the current contract year.

OBEY RIVER PARK RECREATION AREA

Location: Obey River Campground and Day Use is located 5 miles south of Byrdstown, Tennessee on Tennessee Highway 111.

Obey River is a very popular and busy park. The campground contains 132 campsites each with a picnic table, grill and camping pad. Many of the sites contain water and electric hookup. Facilities include four bathhouses, dump station, boat launching ramp, amphitheater, volleyball court, and a playground. This area is heavily used between May and September and it typically full for all summer Federal holidays. Since this facility is located close to a major highway, it receives a large amount of visitors to campers and drive-in sightseers during peak season.

The day use area is heavily used between May and September. Facilities include two comfort stations, two picnic shelters, launching ramp, playground equipment, swimming area with a beach, three parking lots, picnic tables with grills and garbage cans. Recreation Use Fees are charged. Entry into the area will be limited when capacity is reached. The day use area incorporates volunteers to assist with fee collection and parking oversight. Day use fees collected by the volunteer are turned over to the park attendant who will enter the receipts into the collection system and be responsible for the deposit included with campground collection deposits.

The Period of Performance in the Base year (CY 2015) will be 17 April 2015 through 13 October 2015 (132 work days). In Option years 1 through 3, the number of work days will be a minimum of 120 days, up to a maximum of 142 days during the Period of Performance. Thirty (30) days prior to the end of the current contract year, the contractor will be notified, in writing, of the Government’s intent to exercise the next contract year Option. The Period of Performance (open/closing dates and associated number of work days) for the Option year will be defined in this notification. The Contract modification to exercise the Option year will be completed prior to the end of the current contract year.

QUALITY ASSURANCE AND SURVEILLANCE PLAN

GENERAL: This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this Performance Work Standard (PWS). It is designed to provide an effective surveillance method of monitoring contractor performance. The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The QASP is based on the premise the Government desires to maintain a quality standard in operating recreation facilities and that a service contract to provide the service is the best means of achieving that objective. The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved. In this contract the quality control program is the driver for product quality. Careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

RELATED DOCUMENTS: General provisions of the contract, including Exhibits and General and Supplementary Conditions, apply to work specified in this section.

DESCRIPTION OF WORK: The Park Attendants shall provide all of the personnel, materials, supplies, and vehicles except as otherwise specified in the contract, to perform the services. The resident Park Attendants shall provide and reside in a self-contained camper or motor home and live in the park during their work assignment.

Duties include but are not limited to the collection of use fees, operation of a computer, maintaining a status of occupied sites, register of visitors, furnishing visitors information and brochures, assuring proper use of the park facilities, and maintaining quiet-hours.

SURVIELLANCE: The Contracting Officer’s Representative (COR) will inspect and review the work to assure compliance with the contract requirements. The COR will also receive complaints, if any, from the public and Government personnel. The contractor shall be notified and take action for correction.

STANDARD: The Contractor shall fulfill the contract requirements and use Exhibit A in the contract as a guideline for performance parameters including cleanliness, diplomacy, courtesy towards public, public comments, registration procedures, cooperation with Corps employees and contractors, proper care and use of supplies, equipment and materials, appearance of gatehouse, duty time, problems recognized and resolved, user permit forms and fees properly handled, and daily entries into record book.

The COR shall notify the Contracting Officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items or the appropriate Inspection of Services clause, if there are any problems with the services.

PROCEDURES: Any Government employee that observes unacceptable services, either incomplete or not performed, should immediately contact the COR and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer compliant valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall verbally notify the Contractor of the customer complaint. The Contractor will correct the unacceptable performance. If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint is invalid, he will document the written complaint of the findings and notify the customer. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the Contractor and he/she will correct the defect. The COR will file the complaint for monitoring future recurring performance. If a repeat customer compliant is received indicating the same deficiency during the contract period, the COR should contact the Contracting Officer for appropriate action.

CLAUSES INCORPORATED BY REFERENCE

52.212-1 Instructions to Offerors--Commercial Items APR 2014 52.212-4 Contract Terms and…